Viking Bags

AWFUL! They also said the bags would fit my Triumph Rocket 3 and they don't. I was 2 weeks beyond 30 days and they won't take the bags back! I explained I had sold my house a lot quicker than I expected and had no time to put bags on. They don't give a crap. Don't do business with these people. Crooks.

On 4/30/18 I ordered three items(saddlebags,a quick disconnect system for the saddlebags and a trunk)from Vikingbags online. I received a shipment notification on 5/2/18 7:03 am indicating all items were shipped(UPS tracking number *** weighing 44.6 lbs according to UPS).Then I received a second email on 5/2/18 7:04 am indicating my order was updated and only partially shipped(Saddlebags and Quick Detach system shipped,Trunk to be shipped separately). I never received a second email with information on a second shipment thus, I went online and spoke to tech support(Chris). Chris indicated a second package was sent and gave me the tracking number(UPS tracking number *** weighing 13 lbs according to UPS).Two boxes were delivered 5/7/18,to my mother's address (a gated community with security officers). One box contained the trunk and quick detach system (not the saddlebags and quick disconnect system as Vikingbags says)the other box contained support brackets for the saddlebags but no saddlebags.Not only did I not receive the saddlebags,but the trunk I received was poorly assembled(the backrest pad improperly installed). I contacted vikingbags who told me to file a police report and contact UPS. I have corresponded with them a couple of times,sent pictures and yet the only response I receive is UPS indicates delivered and thus contact them.They are not concerned with the inconsistency of their belief that they sent the trunk separately in a box that UPS indicates weighed 13 lbs(the trunk weighs 16 lbs per their website). My belief is that the shipping labels were mixed up and they accidentally sent the the brackets without the bags. The order is still listed as partially shipped. At any rate there are too many inconsistencies for me to accept that someone took them or UPS messed up. The staff were pleasant and responsive (responded within 24 hours) until I requested to speak to a manager. Have not heard back from them in over 24 hours

Sold me bags and a kit for my Honda Shadow 1100 ACE. Kit was not for my bag, did not work at all. A bolt they sent me wouldn't come out and it snapped 3 times while trying to extract it. ended up having to drill it out and retap my fender. Horrible experience. They hide any negative review that is left on a product. Shady company that sells you something that isn't what was promised. I don't usually go out of my way, but this became obvious that this is part of how they do business. I would never buy from them again.

Bolts didn't fit. Kit to move lights was missing parts and does not fit for my stock taillights. Not only is the kit not for my motorcycle, it's a really bad cheap universal kit that I wouldn't ever use.

Vikingbags.com advertises a particular hard saddlebags that would fit my 2017 Harley-Davidson Low Rider FXDL. I purchased the bags and was extremely disappointed because they did NOT fit my motorcycle safely. I consulted with a Harley-Davidson technician and an American Iron motorcycle technician to see if they could mount the saddlebags to my motorcycle. They immediately said the hard saddlebag is "too narrow to attach to the two struts on the fender railing" and "the bags are more than 2" from the railing." This means I would have to add large 2" spacers to fit the saddlebags which is dangerous and very unsafe. I returned the saddlebags which cost me $48.18. Viking, in turn, refunded the price of the saddlebags, but would not refund my cost for returning the saddlebags. I contacted them on three occasions and asked them to refund the return shipping/handling cost since their website FALSELY ADVERTISED the saddlebags would fit and cost me almost $50 to return them. Their response still claims the saddlebags fit my motorcycle. They clearly do NOT FIT. I felt Viking Bags company was very unprofessional. Their return policy says it does not refund shipping/handling charges for items returned. My complaint is that they falsely advertised a product which cost me a large amount of money to return it. A good business would be more ethical, admit their false advertisement, and promptly refund a complaint such as this!

I head a really good experience despise the bad reviews. I contacted them to get some bags for my bike after seeing my neighbors. They assisted me and pointed me in the correct direction to make sure that I got the correct kti for my bike. Super excited and waiting for the product to come in!