Initial Business Response / [redacted] (1000, 7, 2016/01/15) */ January 15, [redacted] Revdex.com of MN and ND South River Ridge Circle Burnsville, MN Re: Response to Complaint Case # [redacted] Dear [redacted] , This letter is being written in response to the above referenced complaint we received regarding [redacted] In the complaint, Ms [redacted] stated: She received a notice about car rental damage on a vehicle she rented almost a year ago Avis personnel had inspected the vehicle upon return and didn't see any damage She believes this is a fraudulent attempt to collect a debt by either Avis or Viking Billing Services Her desired resolution is to have information provided on which vehicle was rented, including year, make, and model as she had two vehicles in her possession at the time In response to Ms***'s complaint, we conducted a thorough review of her claimPlease be advised that: On December 12, 2015, our client, Avis Rent A Car, sent Ms***'s rental damage claim to Viking Billing Services On December 14, 2015, we sent a letter to Ms [redacted] informing her of the rental damage claim On December 28, 2015, we received a letter from Ms***It is the same letter that was attached to the Revdex.com complaint We requested from Avis Rent A Car documents verifying the claimThe documents they provided did not substantiate the claimAt this time I can confirm this claim has been closed and returned to our client, who has informed us that they consider the matter closed as well We would like to thank Ms [redacted] for her feedback and sincerely apologize for any inconvenience this may have causedIt is out policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms***'s concerns satisfactorilyPlease feel free to contact me at (800) [redacted] should you require additional information Sincerely, Amber [redacted] Compliance Manager Viking Billing Service, Inc Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/28) */ The customer indicated that he/she ACCEPTED the business response
See attached responseThis letter is being written in response to the compliant we received regarding [redacted] In the complaint, Ms [redacted] stated: ? She received a letter from Viking Billing Service, Incstating she owed $for damage to a vehicle she rented? She called Viking and was informed that the damage was a scratch to a rear door? There was no damage done to the vehicle during her rental and the vehicle was checked in by Budget without incident? She requested substantiation of the claim but none was providedMs [redacted] ’s desired resolution is to have the claim closedIn response to Ms [redacted] ’s complaint, we conducted a thorough review of the rental damage claimPlease be advised that: ? On February 17, 2016, our client, Budget Rent A Car, sent Ms [redacted] ’s rental damage claim to Viking Billing Services, Incfor processing? On February 18, 2016, we sent a letter to Ms [redacted] informing her of the rental damage claim? On March 29, 2016, we sent a follletter to Ms [redacted] ? On April 7, 2016, one of our representatives spoke to Ms [redacted] ? On April 8, 2016, we sent a letter to Ms [redacted] regarding her wanting to dispute the claim? We did not have any other contact with Ms [redacted] I reviewed the April 7, 2016, callOur representative explained the damage found on the vehicle and informed Ms [redacted] that since she was disputing the claim he would send her a form she should return to start the processAt no time did Ms [redacted] request that we send her substantiation of the debtWe requested from Budget Rent A Car documents verifying the rental damage claimWe feel that the documents substantiate the debtCopies of the documents have been mailed to Ms [redacted] We placed a ten-day hold on the account to allow for mailing time and review of the documentsMs [redacted] ’s claim has been transferred to claims manager [redacted] whose direct number is (***) ***-***She should contact Mr [redacted] if she has any additional questions or concernsWe would thank Ms [redacted] for her feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms [redacted] ’s questions satisfactorilyPlease feel free to contact me at (***) ***- [redacted] should you require additional information
Initial Business Response / [redacted] (1000, 5, 2015/12/05) */ Please see the attached response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Revdex.com et al, Although their response lends itself to the assumption that they would resolve the issue, unfortunately they have notI emailed [redacted] as directed in the letter only to find out that the email address listed is invalid (attached)This was the 1st clue that this company is operating under a shady pretenseI also called and was given a message that the office was closed due to a Christmas Party I called the next day and through a series of demands I finally got a call back from [redacted] at 11:55a todayAlthough she admitted guilt of her staff providing the incorrect payoff information to me, she did NOT seek to rectify it with meLiterally this is a problem of her staff undercharging me $and it's ballooned into ~ $because of late fees I was expecting her to say that since the company assumed responsibility in providing the wrong info, that they would write-off the $20/$or send Citibank some advice showing that the debt I owed actually had been settledUnfortunately, all she had for me was a way in which I could pay the amount based on "the contract I signed with Citibank"And that they'd "exhausted all remedies" and that the only thing that would satisfy this issue would be a payment from me and "if I wanted to pay that with check or charge"Never in a million years would I think one of the company's executives or at least someone that speaks on behalf of the company wouldn't try and just resolve it (but then again, if the email address isn't correct on their letterhead why shouldn't I think that?) The resolution is NOT me paying...the resolution is charging their staff member, taking it from an "accrued-other" fund, writing it off - NOT asking someone you admitted guilt to to STILL pay I demand a thorough investigation of this company and their practicesI see they have long-standing court cases regarding thisI am in for the long haul because I refuse to pay and amount AFTER I've satisfied what they INSTRUCTED me payThis is unacceptable and I need further resolution by maybe a C level employee Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/12/18) */ Please see attached letter
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Dear [redacted] This letter is being written in response to the above referenced complaint we received regarding [redacted] In the complaint, Mr [redacted] stated:  He rented a vehicle from Avis, picking it up Friday, September 11, 2015, and dropping it off Saturday, September 12,  He received a letter stating the vehicle had been damaged on September 14, 2015, while in his possession  He did not possess the vehicle on September 14, Mr [redacted] ’s desired resolution is to have Viking remove this claim and provide a sufficient explanation In response to Mr [redacted] ’s complaint, we conducted a thorough review of his rental damage claimPlease be advised that:  On December 18, 2015, our client, Avis Rent A Car sent Mr [redacted] ’s rental damage claim to Viking Billing Service, Incfor processing  On December 21, 2015, we sent a letter to Mr [redacted] informing him of the rental damage claim  We have had no other contact with Mr [redacted] We requested from Avis Rent A Car documents verifying rental damage claimThe documents they provided did not substantiate the claimAt this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well We would like to thank Mr [redacted] for his feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Mr [redacted] ’s concerns satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information Sincerely Amber [redacted] Compliance Manager Viking Billing Service, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Please see attached response.On April 7, 2016, Ms [redacted] submitted a complaint regarding her rental damage claimShe provided follcomments when we responded to her complaint on April 18, This letter is being written in response to the follcomments she submittedPlease be advised: ? On April 18, 2016, we responded to Ms [redacted] ’s original complaint which stated the vehicle was not damaged while in her possessionWe responded that we felt the documents provided by our client substantiated the debt, and we sent a copy of the documents to her? On April 18, 2016, Ms [redacted] replied that she was rejecting our response as the vehicle was not damaged in her possession? On April 18, 2016, we received a call from Ms [redacted] ’s insurance companyThe insurance representative stated that Ms [redacted] opened a claim with themThis contradicted Ms [redacted] ’s statement that she was rejecting our response to the Revdex.com complaint, so we informed the insurance representative that we would need consent from Ms [redacted] before we worked with them to resolve the claim? On April 22, 2016, Ms [redacted] completed and returned the dispute notification letter we sent to her on April 8, In the letter, she stated that vehicle was not damaged in her possession? On April 27, 2016, we called Ms [redacted] but were not able to reach herWe were attempting to speak to her determine if we should be working with her insurance company to resolve the claim or if she is disputing itAt this time, I can confirm that Ms [redacted] ’s claim remains open and is assigned to claims manager [redacted] ***Mr***’s direct phone number is (***) ***-***Ms [redacted] should contact Mr [redacted] so they can work together to determine the next steps for the rental damage claimI hope that I have been able to Ms [redacted] ’s questions satisfactorilyPlease feel free to contact me at (***) ***- [redacted] should you require additional information
This is being written in response to the complaint you submitted regarding a rental damage claim You stated that you paid for the rental using your credit card and Budget Car Rental has not notified you of any additional issues You also stated that we have not returned your calls Please be advised that Budget Rent A Car contracted with Viking Billing Service, Incto process their rental damage claims, including the initial notification of the damage to the consumerIn response to your complaint, we requested from Budget Rent A Car documents verifying the rental damage claim The documents they provided did not irrefutably substantiate the claim At this time, I can confirm this claim has been closed and returned to our client, who has informed us they consider that the matter is closed as well We would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction I hope that I have been able to answer your concerns satisfactorily
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Dear Taylor Keate, This letter is being written in response to the above referenced complaint we received from you regarding [redacted] In the complaint, Ms [redacted] stated:  On January 14, 2015, she agreed to a one time only charge of $payable February 1,  She has a letter from Viking Client Services, Incstating that she authorized a one-time only debit  Viking continued to debit her account every month for $  She attempted to contact Viking and we never returned her calls Her desired resolution is to receive an apology for Viking taking money it was not authorized to take and not responding to the numerous requests for a callShe would also like a letter reflecting her bill as paid in full and any excess funds sent to her In response to Ms [redacted] ’s complaint, we conducted a thorough review of her account, including listening to the recorded phone conversationsPlease be advised that:  On January 13, 2015, our client, Citibank, N.A., placed Ms [redacted] ’s delinquent account with Viking Client Services, Inc  On January 14, 2015, we sent a validation notice to the address we had on file for Ms [redacted] as required by the Fair Debt Collection Practices Act §  On January 14, 2015, collections agent Melissa [redacted] spoke with Ms [redacted] and set up a series of monthly check-by-phone paymentsMs [redacted] agreed to monthly payments of $payable on the first of the month from February 1, 2015, through January 1, Her consent to the arrangement, which includes all of the payments and dates, was recorded and retained  Every month, ten days prior to the payment processing date, Viking sent a notice to Ms [redacted] reminding her of the scheduled payment  On September 29, 2015, Viking attempted to return a call to Ms [redacted] , but we were not able to reach her  On January 11, 2016, Ms [redacted] contacted Viking and spoke to collections agent Nina KleinMs [redacted] informed MsKlein that she had authorized one payment and payments have continued for a yearMsKlein was not able to discuss the account with Ms [redacted] because Ms [redacted] would not provide information we require to verify we are speaking to the account holder  On January 12, 2016, we sent a letter to Ms [redacted] informing her what her balance was  On January 18, 2016, we attempted to contact Ms [redacted] , but we were not able to reach her In summary, Ms [redacted] had authorized twelve monthly payments of $We are sorry if she misunderstood the monthly notices we sent to herAdditionally, we did attempt to return Ms [redacted] ’s call, but were not able to reach her At this time, I can confirm that a payment history was mailed to Ms [redacted] Her account has been reassigned to collections manager Mike Crotty whose direct phone number is (XXX) XXX-XXXXShe should contact him if she as any questions or would like to make payment arrangements We would like to thank Ms [redacted] for her feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms [redacted] ’s concerns satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information Sincerely, Amber Hess Compliance Manager Viking Client Services, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because their response is mostly lies and manipulations of the truth, again they sent to me a letter confirming "a" conversation in January for a "one time only payment in February for 62.00" under check number oneNEVER did I speak with them again regarding continuing these payments, since I didn't speak with them neither did I provide continuing check numbers nor did I provide continuing check "numbers" in January 2015, because it was a one time only paymentI would like to listen to the recorded statement from me regarding the "continuing payments"Since most of this year I was undergoing surgeries and could not be reached directly, I returned phone calls of messages left with proper identification, I did not return any calls from a person without a company identification unless it was someone I knew personallyThey did not leave any messages, with their business nameFrom January's conversation to year end I have to the best of my knowledge not spoken with anyone from VikingHowever, I do recall a conversation from someone that would not identify themselves, in late summer who said they wanted to verify information, again they would not give me their name and they wanted my information from me, they did not give me 'ANY" information to verifyI specifically said I would verify but I am not providing them any personal information which is what they were requestingTo me when you are verifying it goes like this, "Is your address xxx, then I would answer yes or noThey were simply asking me for personal information, there was no verification statement given by them and they would not properly identify themselves, therefore I did not give them whoever they were any personal informationSince I have had fraud against me I am not giving any personal information to just anyoneHowever I will verify anything they want, I believe that would be cooperating and a correct business practiceIn closing I again state that they have fraudulently taken funds from my checking account without authorization, causing me to close that account and set up a new accountThey have also failed on every account to return my calls and failed to provide a detailed history reflecting opening balance and balance to date of my account as requested now at least times, twice now through Revdex.comI am disabled and am tired of being taken advantage of, it is high time these businesses, have some accountability and professionalism within their institutionYou know sometimes, "I'm sorry it was our error please accept our apology, we will correct this matter immediately" is sufficient, but when they continue to tell untruths it is simply not acceptableI am now shopping for an attorney Final Business Response / [redacted] (4000, 9, 2016/02/01) */ RE: FollResponse to Case # XXXXXXXX [redacted] Dear [redacted] Keate, This letter is being written in response to the follcorrespondence from [redacted] which alleges that:  She spoke to someone in late summer who refused to identify who he wasThis person requested information from her  Viking failed to send a detailed payment history as requested  She would like to listen to the recorded statement regarding her continuing payments Please advise Ms [redacted] that in my previous correspondence I incorrectly stated we returned her callI misread an account note and thought it stated we attempted to call her back on September 29, In reality, the note stated that she left a message requesting a call backThe call was not returned In response to Ms [redacted] ’s correspondence:  To confirm I wasn’t missing the call you referenced, I asked our phone system administrator to try to locate a call made to Ms [redacted] in the end of summerHe was not able to locate oneAdditionally, our agents are trained to identify themselves when speaking to consumersIf Ms [redacted] received a call and the caller did not identify himself, it was not one of our agentsIt could have been another agency attempting to contact her  On January 22, 2016, Viking sent an account history to Ms [redacted] If she has not received it, she should contact me at the number below so I can resend it  We sent you an email containing a copy of the recording where Ms [redacted] agrees to make twelve monthly paymentsPlease share this with Ms [redacted] If Ms [redacted] would like to hear the entire call, we would be happy to provide itShe should contact me at the number provided below to request a copy We are sorry that Ms [redacted] is not satisfied with our serviceWe apologize that an agent did not return her call in September of This matter has been addressed with the agentIf she has any further questions or would like to receive a copy of the phone call, she can contact me at (XXX) XXX-XXXX Sincerely, Amber [redacted] Compliance Manager Viking Client Services, Inc Final Consumer Response / [redacted] (2000, 11, 2016/02/11) */ The consumer indicated that he/she ACCEPTED the business response
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
I am rejecting this response because: I do not have anything related to this collection company or US Bank on my credit report Have not had an account with US Bank for almost a decade This is not a valid debt
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Please see the attached letter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseViking Client Services replied to a complaint filed with the Consumer Financial Protection Bureau (Complaint # XXXXXX-XXXXXX), They did not reply to my complaint filed with the Revdex.comI was never contacted by phone, nor have I ever spoken to an agent from Viking Client ServicesI have only received correspondence from themI want Viking Client Service to cease and desist their collection harassment as this matter has been charged off/settled Final Business Response / [redacted] (4000, 9, 2015/10/29) */ Dear [redacted] My sincerest apologiesWhen I submitted my response earlier, I submitted the wrong letterPlease see the attached response, which was the intended letter Sincerely, [redacted] Compliance Manager Viking Client Services, Inc Re: Response to Complaint [redacted] Dear Taylor Keate, This letter is being written in response to the complaint we received on October 19, 2015, regarding [redacted] (Case # XXXXXXXX)In the complaint, Ms [redacted] stated that: o She received a letter from Viking Client Services, Incregarding a HSBC Card Services (formerly Capital One) debt that was charged-off/settled and closed in o There should be no collection issueMs [redacted] ' desired resolution is for Viking Client Services to cease and desist their collection harassment In response to Ms [redacted] ' complaint, we conducted a thorough review of her accountPlease be advised that: o On October 8, 2015, our client, Icon Equities, LLC, owner of Ms [redacted] ' HSBC Card Services account, placed her delinquent account with Viking Client Services, Inc o On October 9, 2015, we sent a validation notice to Ms [redacted] o Aside from the validation notice, we have not sent Ms [redacted] any other lettersWe have not spoken to Ms [redacted] o On October 22, 2015, we received a letter from Ms [redacted] stating that the account was charged-off in She provided a copy of a credit reportViking has had no other contact with Ms [redacted] ; we have not harassed her Ms [redacted] stated that her debt was charged-off/settled and closed in We checked with our client and they confirmed that they do not have any record of receiving a payment since charge-offIf Ms [redacted] has made payments toward this debt, she should provide us with documentation showing payments were made so we can make any necessary adjustments to her accountTo obtain information on how to send in payment documentation or to further discuss her account, Ms [redacted] should contact account representative Greg [redacted] at (XXX) XXX- XXXX We would like to thank Ms [redacted] for her feedback and apologize for any inconvenience this may have causedIt is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms [redacted] ' questions satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information Sincerely, Amber [redacted] Compliance Manager Viking Client Services, Inc Final Consumer Response / [redacted] (4200, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The documentation was lost and the accounts closed and I no longer have it or have access to that informationI will be willing to settle this account for 1/what is owed or approximately $3,to be paid in monthly installments of $per monthThat is what I can afford and that what is what I am will agree to
We received the Letter of Debt Validation and Affidavit of Indebtedness from our client. The documents confirm that the debt was purchased from the original creditor and is an unpaid, valid debt. I have mailed a copy of the documents to you. If you are not able to provide a letter from the original creditor stating you satisfied the debt, you will still owe the debtYour account has been transferred to collections manager Valerie *** whose direct number is ###-###-####. You can contact Ms*** to discuss any further questions or concerns
This is being written in response to the complaint you submitted through the Revdex.com regarding a rental damage claim. You stated you already paid the rental damage claim. We contacted our client, *** Rent A Car, and they don’t have record of a payment for rental
damage. In order to investigate further they would need to know the payment date and/or payment confirmation number. We are willing to work with you to resolve this matter. Your claim has been reassigned to claims manager Jim *** whose direct number is ###-###-####Please contact him to provide the requested payment information or if you have further questionsWe would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that we have been able to answer your concerns satisfactorily
I am rejecting this response because: The car simply was not damaged while in our possessionWhen the car was dropped off at the Honolulu airport, it was inspected without incidentI was told by a Budget employee that had the attendant checking in the vehicle noticed any damage, we would have had to fill out an incident reportWe were not asked to fill out an incident report or notified in any way of damage of any kind to the vehicleThere appears to be a widespread pattern of misconduct by Avis Budget and its affiliates like Viking that deliberately takes advantage of consumers like my family and I in a very unethical effort to make more moneyPlease dismiss this fraudulent damage claim
This is being written in response to the complaint you submitted regarding a rental damage claim. You stated that there was not any damage on the vehicle when you returned it. In response to your complaint, we requested from Avis Rent A Car documents verifying the rental damage
claim. The documents they provided did not substantiate the claim. At this time, I can confirm that the claim has been closed and returned to our client, who has informed us they consider the matter closed as wellWe would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer your concerns satisfactorily
Initial Business Response /* (1000, 5, 2016/03/07) */
Dear *** ***
This letter is being written in response to the above referenced complaint we received regarding *** ***In the complaint, Mr*** stated:
o There was no damage to the vehicle
o He had accepted and paid for
the supplemental damage insuranceMr***'s desired resolution is receive a letter from Viking stating that they made a claim error
In response to Mr***'s complaint, we conducted a thorough review of his rental damage claimPlease be advised that:
o On February 22, 2016, our client, The Hertz Corporation sent Mr***'s rental damage claim to Viking Billing Service, Incfor processing
o On February 23, 2016, we sent a letter to Mr*** informing him of the rental damage claim
o We have had no other contact with Mr***
We requested from The Hertz Corporation documents verifying rental damage claimThe documents they provided did not substantiate the claimAt this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well
We would like to thank Mr*** for his feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Mr***'s concerns satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information
Sincerely, Amber *** Compliance Manager Viking Billing Service, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
The consumer indicated that he/she ACCEPTED the business response
Initial Business Response /* (1000, 5, 2015/08/21) */
Please see attached response
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 7, 2016/01/15) */ January 15, [redacted] Revdex.com of MN and ND South River Ridge Circle Burnsville, MN Re: Response to Complaint Case # [redacted] Dear [redacted] , This letter is being written in response to the above referenced complaint we received regarding [redacted] In the complaint, Ms [redacted] stated: She received a notice about car rental damage on a vehicle she rented almost a year ago Avis personnel had inspected the vehicle upon return and didn't see any damage She believes this is a fraudulent attempt to collect a debt by either Avis or Viking Billing Services Her desired resolution is to have information provided on which vehicle was rented, including year, make, and model as she had two vehicles in her possession at the time In response to Ms***'s complaint, we conducted a thorough review of her claimPlease be advised that: On December 12, 2015, our client, Avis Rent A Car, sent Ms***'s rental damage claim to Viking Billing Services On December 14, 2015, we sent a letter to Ms [redacted] informing her of the rental damage claim On December 28, 2015, we received a letter from Ms***It is the same letter that was attached to the Revdex.com complaint We requested from Avis Rent A Car documents verifying the claimThe documents they provided did not substantiate the claimAt this time I can confirm this claim has been closed and returned to our client, who has informed us that they consider the matter closed as well We would like to thank Ms [redacted] for her feedback and sincerely apologize for any inconvenience this may have causedIt is out policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms***'s concerns satisfactorilyPlease feel free to contact me at (800) [redacted] should you require additional information Sincerely, Amber [redacted] Compliance Manager Viking Billing Service, Inc Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/28) */ The customer indicated that he/she ACCEPTED the business response
See attached responseThis letter is being written in response to the compliant we received regarding [redacted] In the complaint, Ms [redacted] stated: ? She received a letter from Viking Billing Service, Incstating she owed $for damage to a vehicle she rented? She called Viking and was informed that the damage was a scratch to a rear door? There was no damage done to the vehicle during her rental and the vehicle was checked in by Budget without incident? She requested substantiation of the claim but none was providedMs [redacted] ’s desired resolution is to have the claim closedIn response to Ms [redacted] ’s complaint, we conducted a thorough review of the rental damage claimPlease be advised that: ? On February 17, 2016, our client, Budget Rent A Car, sent Ms [redacted] ’s rental damage claim to Viking Billing Services, Incfor processing? On February 18, 2016, we sent a letter to Ms [redacted] informing her of the rental damage claim? On March 29, 2016, we sent a follletter to Ms [redacted] ? On April 7, 2016, one of our representatives spoke to Ms [redacted] ? On April 8, 2016, we sent a letter to Ms [redacted] regarding her wanting to dispute the claim? We did not have any other contact with Ms [redacted] I reviewed the April 7, 2016, callOur representative explained the damage found on the vehicle and informed Ms [redacted] that since she was disputing the claim he would send her a form she should return to start the processAt no time did Ms [redacted] request that we send her substantiation of the debtWe requested from Budget Rent A Car documents verifying the rental damage claimWe feel that the documents substantiate the debtCopies of the documents have been mailed to Ms [redacted] We placed a ten-day hold on the account to allow for mailing time and review of the documentsMs [redacted] ’s claim has been transferred to claims manager [redacted] whose direct number is (***) ***-***She should contact Mr [redacted] if she has any additional questions or concernsWe would thank Ms [redacted] for her feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms [redacted] ’s questions satisfactorilyPlease feel free to contact me at (***) ***- [redacted] should you require additional information
Initial Business Response / [redacted] (1000, 5, 2015/12/05) */ Please see the attached response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Revdex.com et al, Although their response lends itself to the assumption that they would resolve the issue, unfortunately they have notI emailed [redacted] as directed in the letter only to find out that the email address listed is invalid (attached)This was the 1st clue that this company is operating under a shady pretenseI also called and was given a message that the office was closed due to a Christmas Party I called the next day and through a series of demands I finally got a call back from [redacted] at 11:55a todayAlthough she admitted guilt of her staff providing the incorrect payoff information to me, she did NOT seek to rectify it with meLiterally this is a problem of her staff undercharging me $and it's ballooned into ~ $because of late fees I was expecting her to say that since the company assumed responsibility in providing the wrong info, that they would write-off the $20/$or send Citibank some advice showing that the debt I owed actually had been settledUnfortunately, all she had for me was a way in which I could pay the amount based on "the contract I signed with Citibank"And that they'd "exhausted all remedies" and that the only thing that would satisfy this issue would be a payment from me and "if I wanted to pay that with check or charge"Never in a million years would I think one of the company's executives or at least someone that speaks on behalf of the company wouldn't try and just resolve it (but then again, if the email address isn't correct on their letterhead why shouldn't I think that?) The resolution is NOT me paying...the resolution is charging their staff member, taking it from an "accrued-other" fund, writing it off - NOT asking someone you admitted guilt to to STILL pay I demand a thorough investigation of this company and their practicesI see they have long-standing court cases regarding thisI am in for the long haul because I refuse to pay and amount AFTER I've satisfied what they INSTRUCTED me payThis is unacceptable and I need further resolution by maybe a C level employee Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/12/18) */ Please see attached letter
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ Dear [redacted] This letter is being written in response to the above referenced complaint we received regarding [redacted] In the complaint, Mr [redacted] stated:  He rented a vehicle from Avis, picking it up Friday, September 11, 2015, and dropping it off Saturday, September 12,  He received a letter stating the vehicle had been damaged on September 14, 2015, while in his possession  He did not possess the vehicle on September 14, Mr [redacted] ’s desired resolution is to have Viking remove this claim and provide a sufficient explanation In response to Mr [redacted] ’s complaint, we conducted a thorough review of his rental damage claimPlease be advised that:  On December 18, 2015, our client, Avis Rent A Car sent Mr [redacted] ’s rental damage claim to Viking Billing Service, Incfor processing  On December 21, 2015, we sent a letter to Mr [redacted] informing him of the rental damage claim  We have had no other contact with Mr [redacted] We requested from Avis Rent A Car documents verifying rental damage claimThe documents they provided did not substantiate the claimAt this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well We would like to thank Mr [redacted] for his feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Mr [redacted] ’s concerns satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information Sincerely Amber [redacted] Compliance Manager Viking Billing Service, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Please see attached response
Please see attached response.On April 7, 2016, Ms [redacted] submitted a complaint regarding her rental damage claimShe provided follcomments when we responded to her complaint on April 18, This letter is being written in response to the follcomments she submittedPlease be advised: ? On April 18, 2016, we responded to Ms [redacted] ’s original complaint which stated the vehicle was not damaged while in her possessionWe responded that we felt the documents provided by our client substantiated the debt, and we sent a copy of the documents to her? On April 18, 2016, Ms [redacted] replied that she was rejecting our response as the vehicle was not damaged in her possession? On April 18, 2016, we received a call from Ms [redacted] ’s insurance companyThe insurance representative stated that Ms [redacted] opened a claim with themThis contradicted Ms [redacted] ’s statement that she was rejecting our response to the Revdex.com complaint, so we informed the insurance representative that we would need consent from Ms [redacted] before we worked with them to resolve the claim? On April 22, 2016, Ms [redacted] completed and returned the dispute notification letter we sent to her on April 8, In the letter, she stated that vehicle was not damaged in her possession? On April 27, 2016, we called Ms [redacted] but were not able to reach herWe were attempting to speak to her determine if we should be working with her insurance company to resolve the claim or if she is disputing itAt this time, I can confirm that Ms [redacted] ’s claim remains open and is assigned to claims manager [redacted] ***Mr***’s direct phone number is (***) ***-***Ms [redacted] should contact Mr [redacted] so they can work together to determine the next steps for the rental damage claimI hope that I have been able to Ms [redacted] ’s questions satisfactorilyPlease feel free to contact me at (***) ***- [redacted] should you require additional information
This is being written in response to the complaint you submitted regarding a rental damage claim You stated that you paid for the rental using your credit card and Budget Car Rental has not notified you of any additional issues You also stated that we have not returned your calls Please be advised that Budget Rent A Car contracted with Viking Billing Service, Incto process their rental damage claims, including the initial notification of the damage to the consumerIn response to your complaint, we requested from Budget Rent A Car documents verifying the rental damage claim The documents they provided did not irrefutably substantiate the claim At this time, I can confirm this claim has been closed and returned to our client, who has informed us they consider that the matter is closed as well We would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction I hope that I have been able to answer your concerns satisfactorily
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Dear Taylor Keate, This letter is being written in response to the above referenced complaint we received from you regarding [redacted] In the complaint, Ms [redacted] stated:  On January 14, 2015, she agreed to a one time only charge of $payable February 1,  She has a letter from Viking Client Services, Incstating that she authorized a one-time only debit  Viking continued to debit her account every month for $  She attempted to contact Viking and we never returned her calls Her desired resolution is to receive an apology for Viking taking money it was not authorized to take and not responding to the numerous requests for a callShe would also like a letter reflecting her bill as paid in full and any excess funds sent to her In response to Ms [redacted] ’s complaint, we conducted a thorough review of her account, including listening to the recorded phone conversationsPlease be advised that:  On January 13, 2015, our client, Citibank, N.A., placed Ms [redacted] ’s delinquent account with Viking Client Services, Inc  On January 14, 2015, we sent a validation notice to the address we had on file for Ms [redacted] as required by the Fair Debt Collection Practices Act §  On January 14, 2015, collections agent Melissa [redacted] spoke with Ms [redacted] and set up a series of monthly check-by-phone paymentsMs [redacted] agreed to monthly payments of $payable on the first of the month from February 1, 2015, through January 1, Her consent to the arrangement, which includes all of the payments and dates, was recorded and retained  Every month, ten days prior to the payment processing date, Viking sent a notice to Ms [redacted] reminding her of the scheduled payment  On September 29, 2015, Viking attempted to return a call to Ms [redacted] , but we were not able to reach her  On January 11, 2016, Ms [redacted] contacted Viking and spoke to collections agent Nina KleinMs [redacted] informed MsKlein that she had authorized one payment and payments have continued for a yearMsKlein was not able to discuss the account with Ms [redacted] because Ms [redacted] would not provide information we require to verify we are speaking to the account holder  On January 12, 2016, we sent a letter to Ms [redacted] informing her what her balance was  On January 18, 2016, we attempted to contact Ms [redacted] , but we were not able to reach her In summary, Ms [redacted] had authorized twelve monthly payments of $We are sorry if she misunderstood the monthly notices we sent to herAdditionally, we did attempt to return Ms [redacted] ’s call, but were not able to reach her At this time, I can confirm that a payment history was mailed to Ms [redacted] Her account has been reassigned to collections manager Mike Crotty whose direct phone number is (XXX) XXX-XXXXShe should contact him if she as any questions or would like to make payment arrangements We would like to thank Ms [redacted] for her feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms [redacted] ’s concerns satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information Sincerely, Amber Hess Compliance Manager Viking Client Services, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because their response is mostly lies and manipulations of the truth, again they sent to me a letter confirming "a" conversation in January for a "one time only payment in February for 62.00" under check number oneNEVER did I speak with them again regarding continuing these payments, since I didn't speak with them neither did I provide continuing check numbers nor did I provide continuing check "numbers" in January 2015, because it was a one time only paymentI would like to listen to the recorded statement from me regarding the "continuing payments"Since most of this year I was undergoing surgeries and could not be reached directly, I returned phone calls of messages left with proper identification, I did not return any calls from a person without a company identification unless it was someone I knew personallyThey did not leave any messages, with their business nameFrom January's conversation to year end I have to the best of my knowledge not spoken with anyone from VikingHowever, I do recall a conversation from someone that would not identify themselves, in late summer who said they wanted to verify information, again they would not give me their name and they wanted my information from me, they did not give me 'ANY" information to verifyI specifically said I would verify but I am not providing them any personal information which is what they were requestingTo me when you are verifying it goes like this, "Is your address xxx, then I would answer yes or noThey were simply asking me for personal information, there was no verification statement given by them and they would not properly identify themselves, therefore I did not give them whoever they were any personal informationSince I have had fraud against me I am not giving any personal information to just anyoneHowever I will verify anything they want, I believe that would be cooperating and a correct business practiceIn closing I again state that they have fraudulently taken funds from my checking account without authorization, causing me to close that account and set up a new accountThey have also failed on every account to return my calls and failed to provide a detailed history reflecting opening balance and balance to date of my account as requested now at least times, twice now through Revdex.comI am disabled and am tired of being taken advantage of, it is high time these businesses, have some accountability and professionalism within their institutionYou know sometimes, "I'm sorry it was our error please accept our apology, we will correct this matter immediately" is sufficient, but when they continue to tell untruths it is simply not acceptableI am now shopping for an attorney Final Business Response / [redacted] (4000, 9, 2016/02/01) */ RE: FollResponse to Case # XXXXXXXX [redacted] Dear [redacted] Keate, This letter is being written in response to the follcorrespondence from [redacted] which alleges that:  She spoke to someone in late summer who refused to identify who he wasThis person requested information from her  Viking failed to send a detailed payment history as requested  She would like to listen to the recorded statement regarding her continuing payments Please advise Ms [redacted] that in my previous correspondence I incorrectly stated we returned her callI misread an account note and thought it stated we attempted to call her back on September 29, In reality, the note stated that she left a message requesting a call backThe call was not returned In response to Ms [redacted] ’s correspondence:  To confirm I wasn’t missing the call you referenced, I asked our phone system administrator to try to locate a call made to Ms [redacted] in the end of summerHe was not able to locate oneAdditionally, our agents are trained to identify themselves when speaking to consumersIf Ms [redacted] received a call and the caller did not identify himself, it was not one of our agentsIt could have been another agency attempting to contact her  On January 22, 2016, Viking sent an account history to Ms [redacted] If she has not received it, she should contact me at the number below so I can resend it  We sent you an email containing a copy of the recording where Ms [redacted] agrees to make twelve monthly paymentsPlease share this with Ms [redacted] If Ms [redacted] would like to hear the entire call, we would be happy to provide itShe should contact me at the number provided below to request a copy We are sorry that Ms [redacted] is not satisfied with our serviceWe apologize that an agent did not return her call in September of This matter has been addressed with the agentIf she has any further questions or would like to receive a copy of the phone call, she can contact me at (XXX) XXX-XXXX Sincerely, Amber [redacted] Compliance Manager Viking Client Services, Inc Final Consumer Response / [redacted] (2000, 11, 2016/02/11) */ The consumer indicated that he/she ACCEPTED the business response
See attached response
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Please see attached letter
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
I am rejecting this response because: I do not have anything related to this collection company or US Bank on my credit report Have not had an account with US Bank for almost a decade This is not a valid debt
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Please see the attached letter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseViking Client Services replied to a complaint filed with the Consumer Financial Protection Bureau (Complaint # XXXXXX-XXXXXX), They did not reply to my complaint filed with the Revdex.comI was never contacted by phone, nor have I ever spoken to an agent from Viking Client ServicesI have only received correspondence from themI want Viking Client Service to cease and desist their collection harassment as this matter has been charged off/settled Final Business Response / [redacted] (4000, 9, 2015/10/29) */ Dear [redacted] My sincerest apologiesWhen I submitted my response earlier, I submitted the wrong letterPlease see the attached response, which was the intended letter Sincerely, [redacted] Compliance Manager Viking Client Services, Inc Re: Response to Complaint [redacted] Dear Taylor Keate, This letter is being written in response to the complaint we received on October 19, 2015, regarding [redacted] (Case # XXXXXXXX)In the complaint, Ms [redacted] stated that: o She received a letter from Viking Client Services, Incregarding a HSBC Card Services (formerly Capital One) debt that was charged-off/settled and closed in o There should be no collection issueMs [redacted] ' desired resolution is for Viking Client Services to cease and desist their collection harassment In response to Ms [redacted] ' complaint, we conducted a thorough review of her accountPlease be advised that: o On October 8, 2015, our client, Icon Equities, LLC, owner of Ms [redacted] ' HSBC Card Services account, placed her delinquent account with Viking Client Services, Inc o On October 9, 2015, we sent a validation notice to Ms [redacted] o Aside from the validation notice, we have not sent Ms [redacted] any other lettersWe have not spoken to Ms [redacted] o On October 22, 2015, we received a letter from Ms [redacted] stating that the account was charged-off in She provided a copy of a credit reportViking has had no other contact with Ms [redacted] ; we have not harassed her Ms [redacted] stated that her debt was charged-off/settled and closed in We checked with our client and they confirmed that they do not have any record of receiving a payment since charge-offIf Ms [redacted] has made payments toward this debt, she should provide us with documentation showing payments were made so we can make any necessary adjustments to her accountTo obtain information on how to send in payment documentation or to further discuss her account, Ms [redacted] should contact account representative Greg [redacted] at (XXX) XXX- XXXX We would like to thank Ms [redacted] for her feedback and apologize for any inconvenience this may have causedIt is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Ms [redacted] ' questions satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information Sincerely, Amber [redacted] Compliance Manager Viking Client Services, Inc Final Consumer Response / [redacted] (4200, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The documentation was lost and the accounts closed and I no longer have it or have access to that informationI will be willing to settle this account for 1/what is owed or approximately $3,to be paid in monthly installments of $per monthThat is what I can afford and that what is what I am will agree to
We received the Letter of Debt Validation and Affidavit of Indebtedness from our client. The documents confirm that the debt was purchased from the original creditor and is an unpaid, valid debt. I have mailed a copy of the documents to you. If you are not able to provide a letter from the original creditor stating you satisfied the debt, you will still owe the debtYour account has been transferred to collections manager Valerie *** whose direct number is ###-###-####. You can contact Ms*** to discuss any further questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is being written in response to the complaint you submitted through the Revdex.com regarding a rental damage claim. You stated you already paid the rental damage claim. We contacted our client, *** Rent A Car, and they don’t have record of a payment for rental
damage. In order to investigate further they would need to know the payment date and/or payment confirmation number. We are willing to work with you to resolve this matter. Your claim has been reassigned to claims manager Jim *** whose direct number is ###-###-####Please contact him to provide the requested payment information or if you have further questionsWe would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that we have been able to answer your concerns satisfactorily
I am rejecting this response because: The car simply was not damaged while in our possessionWhen the car was dropped off at the Honolulu airport, it was inspected without incidentI was told by a Budget employee that had the attendant checking in the vehicle noticed any damage, we would have had to fill out an incident reportWe were not asked to fill out an incident report or notified in any way of damage of any kind to the vehicleThere appears to be a widespread pattern of misconduct by Avis Budget and its affiliates like Viking that deliberately takes advantage of consumers like my family and I in a very unethical effort to make more moneyPlease dismiss this fraudulent damage claim
This is being written in response to the complaint you submitted regarding a rental damage claim. You stated that there was not any damage on the vehicle when you returned it. In response to your complaint, we requested from Avis Rent A Car documents verifying the rental damage
claim. The documents they provided did not substantiate the claim. At this time, I can confirm that the claim has been closed and returned to our client, who has informed us they consider the matter closed as wellWe would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer your concerns satisfactorily
Initial Business Response /* (1000, 5, 2016/03/07) */
Dear *** ***
This letter is being written in response to the above referenced complaint we received regarding *** ***In the complaint, Mr*** stated:
o There was no damage to the vehicle
o He had accepted and paid for
the supplemental damage insuranceMr***'s desired resolution is receive a letter from Viking stating that they made a claim error
In response to Mr***'s complaint, we conducted a thorough review of his rental damage claimPlease be advised that:
o On February 22, 2016, our client, The Hertz Corporation sent Mr***'s rental damage claim to Viking Billing Service, Incfor processing
o On February 23, 2016, we sent a letter to Mr*** informing him of the rental damage claim
o We have had no other contact with Mr***
We requested from The Hertz Corporation documents verifying rental damage claimThe documents they provided did not substantiate the claimAt this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well
We would like to thank Mr*** for his feedback and sincerely apologize for any inconvenience this may have causedIt is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfactionI hope that I have been able to answer Mr***'s concerns satisfactorilyPlease feel free to contact me at (XXX) XXX-XXXX should you require additional information
Sincerely, Amber *** Compliance Manager Viking Billing Service, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
The consumer indicated that he/she ACCEPTED the business response
Initial Business Response /* (1000, 5, 2015/08/21) */
Please see attached response
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)