Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am thankful that this has not been reported as a default or been reported to the credit bureau.I have filed a separate complaint
with another agency, which I was referred to by the FTC, regarding Avis, and the doubtful validity of their claim for the rental car damages. Best regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, in that the Business Response states clearly: "We reviewed the pre-existing damage form you provided with the
complaintIt confirms that the damage on the vehicle you were billed for was pre-existingWe have closed the claim and returned it to our client." In so far as the Business Response absolves me of any financial liability to them or to ***, I accept the business response.Thank you
Initial Business Response /* (1000, 5, 2016/02/18) */
Please see attached response.
RE: Response to Complaint Case # XXXXXXXX
Dear Taylor Keate,
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In
the complaint, Mr. [redacted]...
stated:
ï‚· He received a letter from Viking Billing Service, Inc. claiming that he owed $960.68 for damage to a rental
vehicle.
ï‚· The Accident/Incident Report he received was dated a month after the vehicle was returned and another
renter could have damaged the vehicle.
Mr. [redacted]’s desired resolution is to be released from this claim as the Accident/Incident report was dated a
month later.
In response to Mr. [redacted]’s complaint, we conducted a thorough review of the rental damage claim. Please be
advised that:
 On December 9, 2015, our client, Budget Rent A Car, sent Mr. [redacted]’s rental damage claim to Viking
Billing Service, Inc. for processing.
ï‚· On December 14, 2015, we sent a letter to Mr. [redacted] informing him of the rental damage claim.
ï‚· On February 11, 2016, an agent sent supporting documents for the claim to Mr. [redacted].
We contacted Budget Rent A Car and were provided an Accident/Incident Report that was completed on
July 7, 2015. A copy of the report has been attached with this letter for his review. To facilitate the claims
process, Mr. [redacted]’s claim was reassigned to claims manager Jim Kealy whose direct phone number is
(XXX) XXX-XXXX. He should contact Mr. Kealy if he has any further questions or concerns.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may
have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong
emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s concerns
satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
This is being written in response to the complaint Ms. [redacted] submitted stating she did not owe the debt we contacted her about. We requested an Affidavit of Indebtedness and a Letter of Debt Validation from our client [redacted] to confirm that the debt was purchased from the...
original creditor, and that it is an unpaid, valid debt. Upon receipt, we will forward the documents to Ms. [redacted]. She will then need to provide a letter from the original creditor stating the debt has been satisfied. If she is not able to provide the letter, she will still owe the debt. If for some reason [redacted] is not able to provide the requested documents, we will cease collection efforts and close the account. We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. Please feel free to contact me at ###-###-#### should you require additional information.
Initial Business Response /* (1000, 5, 2015/12/05) */
Please see the attached response.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com et al,
Although their response lends itself...
to the assumption that they would resolve the issue, unfortunately they have not. I emailed [redacted] as directed in the letter only to find out that the email address listed is invalid (attached). This was the 1st clue that this company is operating under a shady pretense. I also called and was given a message that the office was closed due to a Christmas Party.
I called the next day and through a series of demands I finally got a call back from [redacted] at 11:55a today. Although she admitted guilt of her staff providing the incorrect payoff information to me, she did NOT seek to rectify it with me. Literally this is a problem of her staff undercharging me $20 and it's ballooned into ~ $50 because of late fees.
I was expecting her to say that since the company assumed responsibility in providing the wrong info, that they would write-off the $20/$50 or send Citibank some advice showing that the debt I owed actually had been settled. Unfortunately, all she had for me was a way in which I could pay the amount based on "the contract I signed with Citibank". And that they'd "exhausted all remedies" and that the only thing that would satisfy this issue would be a payment from me and "if I wanted to pay that with check or charge". Never in a million years would I think one of the company's executives or at least someone that speaks on behalf of the company wouldn't try and just resolve it (but then again, if the email address isn't correct on their letterhead why shouldn't I think that?).
The resolution is NOT me paying...the resolution is charging their staff member, taking it from an "accrued-other" fund, writing it off - NOT asking someone you admitted guilt to to STILL pay.
I demand a thorough investigation of this company and their practices. I see they have long-standing court cases regarding this. I am in for the long haul because I refuse to pay and amount AFTER I've satisfied what they INSTRUCTED me pay. This is unacceptable and I need further resolution by maybe a C level employee.
Regards,
[redacted]
Final Business Response /* (4000, 9, 2015/12/18) */
Please see attached letter.
Initial Business Response /* (1000, 5, 2016/02/12) */
Dear [redacted]
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, Mr. [redacted] stated:
ï‚· He rented a vehicle from Avis, picking it up Friday, September 11,...
2015, and dropping it off Saturday, September 12, 2015.
ï‚· He received a letter stating the vehicle had been damaged on September 14, 2015, while in his possession.
ï‚· He did not possess the vehicle on September 14, 2015.
Mr. [redacted]’s desired resolution is to have Viking remove this claim and provide a sufficient explanation.
In response to Mr. [redacted]’s complaint, we conducted a thorough review of his rental damage claim. Please be advised that:
 On December 18, 2015, our client, Avis Rent A Car sent Mr. [redacted]’s rental damage claim to Viking Billing Service, Inc. for processing.
ï‚· On December 21, 2015, we sent a letter to Mr. [redacted] informing him of the rental damage claim.
ï‚· We have had no other contact with Mr. [redacted].
We requested from Avis Rent A Car documents verifying rental damage claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely.
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/01/15) */
January 15, 2016
Taylor Keate
Revdex.com of MN and ND
220 South River Ridge Circle
Burnsville, MN 55337
Re: Response to Complaint Case # XXXXXXXX
Dear Taylor Keate,
This letter is being written in response to the...
above referenced complaint we received regarding [redacted]. In the complaint, Ms. [redacted] stated:
She received a letter from Viking Credit Services for damage to a rental vehicle.
When she returned the vehicle, no damage was listed or cited in the agreement.
They were not able to reach anyone at Viking to discuss the matter.
Ms. [redacted]'s desired resolution is for Viking to provide verification of the debt in the form of invoices and photos. She does not want an inquiry made on her credit.
Viking Billing Service, Inc. is not a data furnisher. We do not provide information to credit reporting agencies. Further, we did not contact them about this rental damage claim.
In response to Ms. [redacted]'s complaint, we conducted a thorough review of her claim. Please be advised that:
On December 16, 2015, our client, Avis Rent A Car, sent Ms. [redacted]'s rental damage claim to Viking Billing Service, Inc. for processing.
On December 17, 2015, we sent a letter to Ms. [redacted] informing her of the rental damage claim.
On December 28, 2015, we received the complaint from the Revdex.com.
We have had no other contact with Ms. [redacted].
We requested from Avis Rent A Car documents verifying the claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us that they consider the matter closed as well.
We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is out policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]'s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
. We have gone through weeks of headache over this bogus bill that was brought to our attention during the 2015 holiday season. We take great pride in our credit & good standing amongst our peers. The Ky. Attorney Generals office has been in contact with us regarding this bogus business practice. We feel because there was never any damages to claim Viking Services or Avis car rental should have the decency to refund our last car rental or offer a free week rental for our stress and time wasted to clear our name and good standing.
See attached response. This letter is being written in response to the compliant we received regarding [redacted]. In the complaint, Ms. [redacted] stated: ? She received a letter from Viking Billing Service, Inc. stating she owed $532.52 for damage to a vehicle she rented. ? ...
She called Viking and was informed that the damage was a scratch to a rear door. ? There was no damage done to the vehicle during her rental and the vehicle was checked in by Budget without incident. ? She requested substantiation of the claim but none was provided. Ms. [redacted]’s desired resolution is to have the claim closed. In response to Ms. [redacted]’s complaint, we conducted a thorough review of the rental damage claim. Please be advised that: ? On February 17, 2016, our client, Budget Rent A Car, sent Ms. [redacted]’s rental damage claim to Viking Billing Services, Inc. for processing. ? On February 18, 2016, we sent a letter to Ms. [redacted] informing her of the rental damage claim. ? On March 29, 2016, we sent a follow-up letter to Ms. [redacted]. ? On April 7, 2016, one of our representatives spoke to Ms. [redacted]. ? On April 8, 2016, we sent a letter to Ms. [redacted] regarding her wanting to dispute the claim. ? We did not have any other contact with Ms. [redacted]. I reviewed the April 7, 2016, call. Our representative explained the damage found on the vehicle and informed Ms. [redacted] that since she was disputing the claim he would send her a form she should return to start the process. At no time did Ms. [redacted] request that we send her substantiation of the debt. We requested from Budget Rent A Car documents verifying the rental damage claim. We feel that the documents substantiate the debt. Copies of the documents have been mailed to Ms. [redacted]. We placed a ten-day hold on the account to allow for mailing time and review of the documents. Ms. [redacted]’s claim has been transferred to claims manager [redacted] whose direct number is ([redacted]. She should contact Mr. [redacted] if she has any additional questions or concerns. We would thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]’s questions satisfactorily. Please feel free to contact me at ([redacted] should you require additional information.
Initial Business Response /* (1000, 5, 2016/03/01) */
RE: Response to Complaint Case# XXXXXXXX
Dear [redacted]
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, Mr. [redacted] stated:
ï‚· He received a letter from...
Viking Billing Service, Inc. dated February 25, 2016, which stated he
owed for damage on a vehicle he rented.
ï‚· He contacted Viking and was informed that the damage was to the bumper and that the photos
of the damage did not include a date stamp.
 There wasn’t any damage on the vehicle while the vehicle was in his possession and the vehicle
was checked in by Avis without incident.
Mr. [redacted]’s desired resolution is for Viking to close the claim.
In response to Mr. [redacted]’s complaint, we conducted a thorough review of his rental damage claim.
Please be advised that:
 On February 24, 2016, our client, Avis Rent A Car sent Mr. [redacted]’s rental damage claim to
Viking Billing Service, Inc. for processing.
ï‚· On February 25, 2016, we sent a letter to Mr. [redacted] informing him of the rental damage
claim.
ï‚· On February 29, 2016, one of our agents spoke to Mr. [redacted] about the claim. Mr. [redacted]
informed her that he was disputing the claim. The agent said she would send a form to him to
complete and return.
ï‚· On March 1, 2016, the dispute form was mailed to Mr. [redacted].
We reviewed the documents provided by Avis Rent A Car. The documents Avis provided did not
substantiate the rental damage claim. At this time I can confirm this claim has been closed and
returned to our client, who has informed us they consider the matter closed as well.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this
may have caused. It is our policy that we conduct ourselves in a professional and courteous manner
with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s
concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional
information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I also want to thank you for your quick attention to this matter. I was very impressed with the speedy...
Please see attached response.On April 7, 2016, Ms. [redacted] submitted a complaint regarding her rental damage claim. She provided follow-up comments when we responded to her complaint on April 18, 2016. This letter is being written in response to the follow-up comments she submitted. Please be advised: ? On April 18, 2016, we responded to Ms. [redacted]’s original complaint which stated the vehicle was not damaged while in her possession. We responded that we felt the documents provided by our client substantiated the debt, and we sent a copy of the documents to her. ? On April 18, 2016, Ms. [redacted] replied that she was rejecting our response as the vehicle was not damaged in her possession. ? On April 18, 2016, we received a call from Ms. [redacted]’s insurance company. The insurance representative stated that Ms. [redacted] opened a claim with them. This contradicted Ms. [redacted]’s statement that she was rejecting our response to the Revdex.com complaint, so we informed the insurance representative that we would need consent from Ms. [redacted] before we worked with them to resolve the claim. ? On April 22, 2016, Ms. [redacted] completed and returned the dispute notification letter we sent to her on April 8, 2016. In the letter, she stated that vehicle was not damaged in her possession. ? On April 27, 2016, we called Ms. [redacted] but were not able to reach her. We were attempting to speak to her determine if we should be working with her insurance company to resolve the claim or if she is disputing it. At this time, I can confirm that Ms. [redacted]’s claim remains open and is assigned to claims manager [redacted]. Mr. [redacted]’s direct phone number is ([redacted]. Ms. [redacted] should contact Mr. [redacted] so they can work together to determine the next steps for the rental damage claim. I hope that I have been able to Ms. [redacted]’s questions satisfactorily. Please feel free to contact me at ([redacted] should you require additional information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am still confused about one aspect. In Viking Client Services response they mention that "They...
confirmed that the balance of $66.35 is due in Canadian dollars, they also instructed us to close the claim and return it to them for special handling. Viking will not be taking any further action on Mr. [redacted]’s claim as it has been closed and returned to [redacted] Corporation." Does the text in bold mean I must now speak with [redacted] Corporations to resolve my bill and submit a payment through them or does this mean I will no longer have to pay the bill. Please advise. I am very grateful for Revdex.com to step in and help resolve my claim; thank you.
Initial Business Response /* (1000, 7, 2016/01/15) */
January 15, 2016
[redacted]
Revdex.com of MN and ND
220 South River Ridge Circle
Burnsville, MN 55337
Re: Response to Complaint Case # [redacted]
Dear [redacted],
This letter is being written in response to the...
above referenced complaint we received regarding [redacted]. In the complaint, Ms. [redacted] stated:
She received a notice about car rental damage on a vehicle she rented almost a year ago.
Avis personnel had inspected the vehicle upon return and didn't see any damage.
She believes this is a fraudulent attempt to collect a debt by either Avis or Viking Billing Services.
Her desired resolution is to have information provided on which vehicle was rented, including year, make, and model as she had two vehicles in her possession at the time.
In response to Ms. [redacted]'s complaint, we conducted a thorough review of her claim. Please be advised that:
On December 12, 2015, our client, Avis Rent A Car, sent Ms. [redacted]'s rental damage claim to Viking Billing Services.
On December 14, 2015, we sent a letter to Ms. [redacted] informing her of the rental damage claim.
On December 28, 2015, we received a letter from Ms. [redacted]. It is the same letter that was attached to the Revdex.com complaint.
We requested from Avis Rent A Car documents verifying the claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us that they consider the matter closed as well.
We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is out policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]'s concerns satisfactorily. Please feel free to contact me at (800) [redacted] should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/28) */
The customer indicated that he/she ACCEPTED the business response.
This is being written in response to the complaint you submitted regarding a rental damage claim. You stated that you paid for the rental using your credit card and Budget Car Rental has not notified you of any additional issues. You also stated that we have not returned your calls....
Please be advised that Budget Rent A Car contracted with Viking Billing Service, Inc. to process their rental damage claims, including the initial notification of the damage to the consumer. In response to your complaint, we requested from Budget Rent A Car documents verifying the rental damage claim. The documents they provided did not irrefutably substantiate the claim. At this time, I can confirm this claim has been closed and returned to our client, who has informed us they consider that the matter is closed as well. We would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer your concerns satisfactorily.
Initial Business Response /* (1000, 5, 2016/02/16) */
RE: Response to Complaint Case# XXXXXXXX
Dear [redacted]
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, Mr. [redacted] stated:
o He received a letter from...
Viking Billing Services, Inc. stating the vehicle he had rented on October 31, 2015, had been damaged while in his possession.
o No damage was found when he returned the vehicle.
o The letter was sent months after returning the vehicle. Mr. [redacted]'s desired resolution is to have Viking close the claim and Avis and/or Viking issue an apology.
In response to Mr. [redacted] complaint, we conducted a thorough review of his rental damage claim. Please be advised that:
o On January 27, 2016, our client, Avis Rent A Car sent Mr. [redacted] rental damage claim to Viking Billing Service, Inc. for processing.
o On January 29, 2016, we sent a letter to Mr. [redacted] informing him of the rental damage claim.
o We have had no other contact with Mr. [redacted]
We requested from Avis Rent A Car documents verifying the rental damage claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted] concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely, Amber Hess Compliance Manager Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for resolving this matter.
[redacted]
Initial Business Response /* (1000, 5, 2016/01/01) */
This letter is being written in response to the above referenced complaint which we received from you regarding
[redacted]. In the complaint, Mr. [redacted] stated:
ï‚· Viking Client Services, Inc. sent correspondence to Mr. [redacted] on August...
20, 2015, regarding a delinquent rental claim.
ï‚· Mr. [redacted] responded on September 2, 2015, stating that he was disputing the charges and was requesting verification of the debt. He said that he had communicated to Hertz Corporation through his credit card company regarding duplicate entries and the only response he received was an invoice.
ï‚· Viking did not respond to the verification of debt request.
ï‚· Viking sent a letter on December 3, 2015, offering to resolve the matter for 50% of the amount due.
Mr. [redacted]’ desired resolution is to receive a letter from Viking stating that the matter has been resolved, no money is owed, and the account has been closed. He would also like a letter from Hertz Corporation stating that their error has been corrected and they apologize for the inconvenience caused.
In response to Mr. [redacted]’ complaint, we conducted a thorough review of his account. Please be advised that:
 On August 19, 2015, our client Hertz Corporation, placed Mr. [redacted]’ delinquent rental damage claim with Viking Client Services, Inc.
 On August 20, 2015, we sent a validation notice to Mr. [redacted] to the address we have on file as required by the Fair Debt Collection Practices Act § 809.
ï‚· On September 9, 2015, our mail clerk processed a letter from Mr. [redacted] stating that he was disputing the amount owed and requesting a verification of debt.
ï‚· On December 2, 2015, Viking Client Services sent a settlement offer letter to Mr. [redacted].
As a result of our investigation, we discovered that our mail clerk did not properly follow our company guidelines.
Because of this, we did not place a hold on Mr. [redacted]’ account pending a verification of debt response. This resulted in our sending a settlement offer letter. This matter has been addressed with the mail clerk.
In the letter Mr. [redacted] sent to Viking, he mentioned that he had followed Hertz’s instructions regarding duplicate entries. He stated that the only response he received was an invoice. We contacted Hertz Corporation. Mr. [redacted]’ credit card company had contacted Hertz Corporation informing Hertz that Mr. [redacted] was disputing the charge. In response to the dispute, Hertz Corporation refunded $138.88 back to the credit card. Since the claim was no longer paid with the credit card, Mr. [redacted] again owed the $138.88. Mr. [redacted] was not double billed. His credit card payment had been refunded. According to Hertz Corporation, Mr. [redacted] was informed of this on May 19, 2015. At this time I can confirm that we placed a hold on Mr. [redacted]’ account. We sent him an itemized statement of the debt, and the hold will remain in place for ten days to allow for sufficient mailing time. If Mr. [redacted] has any questions regarding the claim or if he would like to make payment arrangements, he should contact collections manager Jim Kealy at (XXX) XXX-XXXX.
We would like thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’ concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber H[redacted]
Compliance Manager
Viking Client Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
The consumer indicated that he/she accepted the business response.
I am rejecting this response because:
Thank you for response. This response addressed the poor response from their representative, and I appreciated that. However, it doesn't respond on how this bogus bill will be handled for the next step, so it still...
doesn't resolve all of my complaint.My expectation is to drop the bill because I don't believe the damage happened when the vehicle is in my possession. Otherwise, more proof shall be provided showing the damage happened during my rental. The rental site has many security cameras facing their parking spot, so I don't expect this to be an unrealistic request.Thanks
Initial Business Response /* (1000, 5, 2015/10/28) */
Please see the attached letter.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. Viking Client Services replied to a...
complaint filed with the Consumer Financial Protection Bureau (Complaint # XXXXXX-XXXXXX), They did not reply to my complaint filed with the Revdex.com. I was never contacted by phone, nor have I ever spoken to an agent from Viking Client Services. I have only received correspondence from them. I want Viking Client Service to cease and desist their collection harassment as this matter has been charged off/settled.
Final Business Response /* (4000, 9, 2015/10/29) */
Dear [redacted]
My sincerest apologies. When I submitted my response earlier, I submitted the wrong letter. Please see the attached response, which was the intended letter.
Sincerely,
[redacted]
Compliance Manager
Viking Client Services, Inc.
Re: Response to Complaint
[redacted]
Dear Taylor Keate,
This letter is being written in response to the complaint we received on October 19, 2015, regarding [redacted] (Case # XXXXXXXX). In the complaint, Ms. [redacted] stated that:
o She received a letter from Viking Client Services, Inc. regarding a HSBC Card Services (formerly Capital One) debt that was charged-off/settled and closed in 2012.
o There should be no collection issue. Ms. [redacted]' desired resolution is for Viking Client Services to cease and desist their collection harassment.
In response to Ms. [redacted]' complaint, we conducted a thorough review of her account. Please be advised that:
o On October 8, 2015, our client, Icon Equities, LLC, owner of Ms. [redacted]' HSBC Card Services account, placed her delinquent account with Viking Client Services, Inc.
o On October 9, 2015, we sent a validation notice to Ms. [redacted].
o Aside from the validation notice, we have not sent Ms. [redacted] any other letters. We have not spoken to Ms. [redacted].
o On October 22, 2015, we received a letter from Ms. [redacted] stating that the account was charged-off in 2012. She provided a copy of a credit report. Viking has had no other contact with Ms. [redacted]; we have not harassed her.
Ms. [redacted] stated that her debt was charged-off/settled and closed in 2012. We checked with our client and they confirmed that they do not have any record of receiving a payment since charge-off. If Ms. [redacted] has made payments toward this debt, she should provide us with documentation showing payments were made so we can make any necessary adjustments to her account. To obtain information on how to send in payment documentation or to further discuss her account, Ms. [redacted] should contact account representative Greg [redacted] at (XXX) XXX- XXXX.
We would like to thank Ms. [redacted] for her feedback and apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]' questions satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely, Amber [redacted]
Compliance Manager Viking Client Services, Inc.
Final Consumer Response /* (4200, 11, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documentation was lost and the accounts closed and I no longer have it or have access to that information. I will be willing to settle this account for 1/3 what is owed or approximately $3,000 to be paid in monthly installments of $50 per month. That is what I can afford and that what is what I am will agree to.
Initial Business Response /* (1000, 5, 2016/01/25) */
Dear Taylor Keate,
This letter is being written in response to the above referenced complaint we received from you regarding [redacted]. In the complaint, Ms. [redacted] stated:
ï‚· On January 14, 2015, she agreed to a one time only...
charge of $62.00 payable February 1, 2015.
ï‚· She has a letter from Viking Client Services, Inc. stating that she authorized a one-time only debit.
ï‚· Viking continued to debit her account every month for $62.00.
ï‚· She attempted to contact Viking and we never returned her calls.
Her desired resolution is to receive an apology for Viking taking money it was not authorized to take and not responding to the numerous requests for a call. She would also like a letter reflecting her bill as paid in full and any excess funds sent to her.
In response to Ms. [redacted]’s complaint, we conducted a thorough review of her account, including listening to the recorded phone conversations. Please be advised that:
 On January 13, 2015, our client, Citibank, N.A., placed Ms. [redacted]’s delinquent account with Viking Client Services, Inc.
 On January 14, 2015, we sent a validation notice to the address we had on file for Ms. [redacted] as required by the Fair Debt Collection Practices Act §809.
ï‚· On January 14, 2015, collections agent Melissa [redacted] spoke with Ms. [redacted] and set up a series of monthly check-by-phone payments. Ms. [redacted] agreed to 12 monthly payments of $62.00 payable on the first of the month from February 1, 2015, through January 1, 2016. Her consent to the arrangement, which includes all of the payments and dates, was recorded and retained.
ï‚· Every month, ten days prior to the payment processing date, Viking sent a notice to Ms. [redacted] reminding her of the scheduled payment.
ï‚· On September 29, 2015, Viking attempted to return a call to Ms. [redacted], but we were not able to reach her.
ï‚· On January 11, 2016, Ms. [redacted] contacted Viking and spoke to collections agent Nina Klein. Ms. [redacted] informed Ms. Klein that she had authorized one payment and payments have
continued for a year. Ms. Klein was not able to discuss the account with Ms. [redacted] because Ms. [redacted] would not provide information we require to verify we are speaking to the account holder.
ï‚· On January 12, 2016, we sent a letter to Ms. [redacted] informing her what her balance was.
ï‚· On January 18, 2016, we attempted to contact Ms. [redacted], but we were not able to reach her.
In summary, Ms. [redacted] had authorized twelve monthly payments of $62.00. We are sorry if she misunderstood the monthly notices we sent to her. Additionally, we did attempt to return Ms. [redacted]’s call, but were not able to reach her.
At this time, I can confirm that a payment history was mailed to Ms. [redacted]. Her account has been reassigned to collections manager Mike Crotty whose direct phone number is (XXX) XXX-XXXX. She should contact him if she as any questions or would like to make payment arrangements.
We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber Hess
Compliance Manager
Viking Client Services, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because their response is mostly lies and manipulations of the truth, again they sent to me a letter confirming "a" conversation in January 2015 for a "one time only payment in February 2015 for 62.00" under check number one. NEVER did I speak with them again regarding continuing these payments, since I didn't speak with them neither did I provide continuing check numbers nor did I provide continuing check "numbers" in January 2015, because it was a one time only payment. I would like to listen to the recorded statement from me regarding the "continuing payments". Since most of this year I was undergoing surgeries and could not be reached directly, I returned phone calls of messages left with proper identification, I did not return any calls from a person without a company identification unless it was someone I knew personally. They did not leave any messages, with their business name. From January's conversation to year end I have to the best of my knowledge not spoken with anyone from Viking. However, I do recall a conversation from someone that would not identify themselves, in late summer who said they wanted to verify information, again they would not give me their name and they wanted my information from me, they did not give me 'ANY" information to verify. I specifically said I would verify but I am not providing them any personal information which is what they were requesting. To me when you are verifying it goes like this, "Is your address xxx, then I would answer yes or no. They were simply asking me for personal information, there was no verification statement given by them and they would not properly identify themselves, therefore I did not give them whoever they were any personal information. Since I have had fraud against me I am not giving any personal information to just anyone. However I will verify anything they want, I believe that would be cooperating and a correct business practice. In closing I again state that they have fraudulently taken funds from my checking account without authorization, causing me to close that account and set up a new account. They have also failed on every account to return my calls and failed to provide a detailed history reflecting opening balance and balance to date of my account as requested now at least 5 times, twice now through Revdex.com. I am disabled and am tired of being taken advantage of, it is high time these businesses, have some accountability and professionalism within their institution. You know sometimes, "I'm sorry it was our error please accept our apology, we will correct this matter immediately" is sufficient, but when they continue to tell untruths it is simply not acceptable. I am now shopping for an attorney.
Final Business Response /* (4000, 9, 2016/02/01) */
RE: Follow-up Response to Case # XXXXXXXX
[redacted]
Dear [redacted] Keate,
This letter is being written in response to the follow-up correspondence from [redacted] which alleges that:
ï‚· She spoke to someone in late summer who refused to identify who he was. This person requested information from her.
ï‚· Viking failed to send a detailed payment history as requested.
ï‚· She would like to listen to the recorded statement regarding her continuing payments.
Please advise Ms. [redacted] that in my previous correspondence I incorrectly stated we returned her call. I misread an account note and thought it stated we attempted to call her back on September 29, 2015. In reality, the note stated that she left a message requesting a call back. The call was not returned.
In response to Ms. [redacted]’s correspondence:
 To confirm I wasn’t missing the call you referenced, I asked our phone system administrator to try to locate a call made to Ms. [redacted] in the end of summer. He was not able to locate one. Additionally, our agents are trained to identify themselves when speaking to consumers. If Ms. [redacted] received a call and the caller did not identify himself, it was not one of our agents. It could have been another agency attempting to contact her.
ï‚· On January 22, 2016, Viking sent an account history to Ms. [redacted]. If she has not received it, she should contact me at the number below so I can resend it.
ï‚· We sent you an email containing a copy of the recording where Ms. [redacted] agrees to make twelve monthly payments. Please share this with Ms. [redacted]. If Ms. [redacted] would like to hear the entire call, we would be happy to provide it. She should contact me at the number provided below to request a copy.
We are sorry that Ms. [redacted] is not satisfied with our service. We apologize that an agent did not return her call in September of 2015. This matter has been addressed with the agent. If she has any further questions or would like to receive a copy of the phone call, she can contact me at (XXX) XXX-XXXX.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Client Services, Inc.
Final Consumer Response /* (2000, 11, 2016/02/11) */
The consumer indicated that he/she ACCEPTED the business response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am thankful that this has not been reported as a default or been reported to the credit bureau.I have filed a separate complaint
with another agency, which I was referred to by the FTC, regarding Avis, and the doubtful validity of their claim for the rental car damages. Best regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, in that the Business Response states clearly: "We reviewed the pre-existing damage form you provided with the
complaintIt confirms that the damage on the vehicle you were billed for was pre-existingWe have closed the claim and returned it to our client." In so far as the Business Response absolves me of any financial liability to them or to ***, I accept the business response.Thank you
Initial Business Response /* (1000, 5, 2016/02/18) */
Please see attached response.
RE: Response to Complaint Case # XXXXXXXX
Dear Taylor Keate,
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In
the complaint, Mr. [redacted]...
stated:
ï‚· He received a letter from Viking Billing Service, Inc. claiming that he owed $960.68 for damage to a rental
vehicle.
ï‚· The Accident/Incident Report he received was dated a month after the vehicle was returned and another
renter could have damaged the vehicle.
Mr. [redacted]’s desired resolution is to be released from this claim as the Accident/Incident report was dated a
month later.
In response to Mr. [redacted]’s complaint, we conducted a thorough review of the rental damage claim. Please be
advised that:
 On December 9, 2015, our client, Budget Rent A Car, sent Mr. [redacted]’s rental damage claim to Viking
Billing Service, Inc. for processing.
ï‚· On December 14, 2015, we sent a letter to Mr. [redacted] informing him of the rental damage claim.
ï‚· On February 11, 2016, an agent sent supporting documents for the claim to Mr. [redacted].
We contacted Budget Rent A Car and were provided an Accident/Incident Report that was completed on
July 7, 2015. A copy of the report has been attached with this letter for his review. To facilitate the claims
process, Mr. [redacted]’s claim was reassigned to claims manager Jim Kealy whose direct phone number is
(XXX) XXX-XXXX. He should contact Mr. Kealy if he has any further questions or concerns.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may
have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong
emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s concerns
satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
This is being written in response to the complaint Ms. [redacted] submitted stating she did not owe the debt we contacted her about. We requested an Affidavit of Indebtedness and a Letter of Debt Validation from our client [redacted] to confirm that the debt was purchased from the...
original creditor, and that it is an unpaid, valid debt. Upon receipt, we will forward the documents to Ms. [redacted]. She will then need to provide a letter from the original creditor stating the debt has been satisfied. If she is not able to provide the letter, she will still owe the debt. If for some reason [redacted] is not able to provide the requested documents, we will cease collection efforts and close the account. We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. Please feel free to contact me at ###-###-#### should you require additional information.
Initial Business Response /* (1000, 5, 2015/12/05) */
Please see the attached response.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com et al,
Although their response lends itself...
to the assumption that they would resolve the issue, unfortunately they have not. I emailed [redacted] as directed in the letter only to find out that the email address listed is invalid (attached). This was the 1st clue that this company is operating under a shady pretense. I also called and was given a message that the office was closed due to a Christmas Party.
I called the next day and through a series of demands I finally got a call back from [redacted] at 11:55a today. Although she admitted guilt of her staff providing the incorrect payoff information to me, she did NOT seek to rectify it with me. Literally this is a problem of her staff undercharging me $20 and it's ballooned into ~ $50 because of late fees.
I was expecting her to say that since the company assumed responsibility in providing the wrong info, that they would write-off the $20/$50 or send Citibank some advice showing that the debt I owed actually had been settled. Unfortunately, all she had for me was a way in which I could pay the amount based on "the contract I signed with Citibank". And that they'd "exhausted all remedies" and that the only thing that would satisfy this issue would be a payment from me and "if I wanted to pay that with check or charge". Never in a million years would I think one of the company's executives or at least someone that speaks on behalf of the company wouldn't try and just resolve it (but then again, if the email address isn't correct on their letterhead why shouldn't I think that?).
The resolution is NOT me paying...the resolution is charging their staff member, taking it from an "accrued-other" fund, writing it off - NOT asking someone you admitted guilt to to STILL pay.
I demand a thorough investigation of this company and their practices. I see they have long-standing court cases regarding this. I am in for the long haul because I refuse to pay and amount AFTER I've satisfied what they INSTRUCTED me pay. This is unacceptable and I need further resolution by maybe a C level employee.
Regards,
[redacted]
Final Business Response /* (4000, 9, 2015/12/18) */
Please see attached letter.
Initial Business Response /* (1000, 5, 2016/02/12) */
Dear [redacted]
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, Mr. [redacted] stated:
ï‚· He rented a vehicle from Avis, picking it up Friday, September 11,...
2015, and dropping it off Saturday, September 12, 2015.
ï‚· He received a letter stating the vehicle had been damaged on September 14, 2015, while in his possession.
ï‚· He did not possess the vehicle on September 14, 2015.
Mr. [redacted]’s desired resolution is to have Viking remove this claim and provide a sufficient explanation.
In response to Mr. [redacted]’s complaint, we conducted a thorough review of his rental damage claim. Please be advised that:
 On December 18, 2015, our client, Avis Rent A Car sent Mr. [redacted]’s rental damage claim to Viking Billing Service, Inc. for processing.
ï‚· On December 21, 2015, we sent a letter to Mr. [redacted] informing him of the rental damage claim.
ï‚· We have had no other contact with Mr. [redacted].
We requested from Avis Rent A Car documents verifying rental damage claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely.
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/01/15) */
January 15, 2016
Taylor Keate
Revdex.com of MN and ND
220 South River Ridge Circle
Burnsville, MN 55337
Re: Response to Complaint Case # XXXXXXXX
Dear Taylor Keate,
This letter is being written in response to the...
above referenced complaint we received regarding [redacted]. In the complaint, Ms. [redacted] stated:
She received a letter from Viking Credit Services for damage to a rental vehicle.
When she returned the vehicle, no damage was listed or cited in the agreement.
They were not able to reach anyone at Viking to discuss the matter.
Ms. [redacted]'s desired resolution is for Viking to provide verification of the debt in the form of invoices and photos. She does not want an inquiry made on her credit.
Viking Billing Service, Inc. is not a data furnisher. We do not provide information to credit reporting agencies. Further, we did not contact them about this rental damage claim.
In response to Ms. [redacted]'s complaint, we conducted a thorough review of her claim. Please be advised that:
On December 16, 2015, our client, Avis Rent A Car, sent Ms. [redacted]'s rental damage claim to Viking Billing Service, Inc. for processing.
On December 17, 2015, we sent a letter to Ms. [redacted] informing her of the rental damage claim.
On December 28, 2015, we received the complaint from the Revdex.com.
We have had no other contact with Ms. [redacted].
We requested from Avis Rent A Car documents verifying the claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us that they consider the matter closed as well.
We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is out policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]'s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (3000, 9, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
. We have gone through weeks of headache over this bogus bill that was brought to our attention during the 2015 holiday season. We take great pride in our credit & good standing amongst our peers. The Ky. Attorney Generals office has been in contact with us regarding this bogus business practice. We feel because there was never any damages to claim Viking Services or Avis car rental should have the decency to refund our last car rental or offer a free week rental for our stress and time wasted to clear our name and good standing.
See attached response. This letter is being written in response to the compliant we received regarding [redacted]. In the complaint, Ms. [redacted] stated: ? She received a letter from Viking Billing Service, Inc. stating she owed $532.52 for damage to a vehicle she rented. ? ...
She called Viking and was informed that the damage was a scratch to a rear door. ? There was no damage done to the vehicle during her rental and the vehicle was checked in by Budget without incident. ? She requested substantiation of the claim but none was provided. Ms. [redacted]’s desired resolution is to have the claim closed. In response to Ms. [redacted]’s complaint, we conducted a thorough review of the rental damage claim. Please be advised that: ? On February 17, 2016, our client, Budget Rent A Car, sent Ms. [redacted]’s rental damage claim to Viking Billing Services, Inc. for processing. ? On February 18, 2016, we sent a letter to Ms. [redacted] informing her of the rental damage claim. ? On March 29, 2016, we sent a follow-up letter to Ms. [redacted]. ? On April 7, 2016, one of our representatives spoke to Ms. [redacted]. ? On April 8, 2016, we sent a letter to Ms. [redacted] regarding her wanting to dispute the claim. ? We did not have any other contact with Ms. [redacted]. I reviewed the April 7, 2016, call. Our representative explained the damage found on the vehicle and informed Ms. [redacted] that since she was disputing the claim he would send her a form she should return to start the process. At no time did Ms. [redacted] request that we send her substantiation of the debt. We requested from Budget Rent A Car documents verifying the rental damage claim. We feel that the documents substantiate the debt. Copies of the documents have been mailed to Ms. [redacted]. We placed a ten-day hold on the account to allow for mailing time and review of the documents. Ms. [redacted]’s claim has been transferred to claims manager [redacted] whose direct number is ([redacted]. She should contact Mr. [redacted] if she has any additional questions or concerns. We would thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]’s questions satisfactorily. Please feel free to contact me at ([redacted] should you require additional information.
Initial Business Response /* (1000, 5, 2016/03/01) */
RE: Response to Complaint Case# XXXXXXXX
Dear [redacted]
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, Mr. [redacted] stated:
ï‚· He received a letter from...
Viking Billing Service, Inc. dated February 25, 2016, which stated he
owed for damage on a vehicle he rented.
ï‚· He contacted Viking and was informed that the damage was to the bumper and that the photos
of the damage did not include a date stamp.
 There wasn’t any damage on the vehicle while the vehicle was in his possession and the vehicle
was checked in by Avis without incident.
Mr. [redacted]’s desired resolution is for Viking to close the claim.
In response to Mr. [redacted]’s complaint, we conducted a thorough review of his rental damage claim.
Please be advised that:
 On February 24, 2016, our client, Avis Rent A Car sent Mr. [redacted]’s rental damage claim to
Viking Billing Service, Inc. for processing.
ï‚· On February 25, 2016, we sent a letter to Mr. [redacted] informing him of the rental damage
claim.
ï‚· On February 29, 2016, one of our agents spoke to Mr. [redacted] about the claim. Mr. [redacted]
informed her that he was disputing the claim. The agent said she would send a form to him to
complete and return.
ï‚· On March 1, 2016, the dispute form was mailed to Mr. [redacted].
We reviewed the documents provided by Avis Rent A Car. The documents Avis provided did not
substantiate the rental damage claim. At this time I can confirm this claim has been closed and
returned to our client, who has informed us they consider the matter closed as well.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this
may have caused. It is our policy that we conduct ourselves in a professional and courteous manner
with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s
concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional
information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I also want to thank you for your quick attention to this matter. I was very impressed with the speedy...
response.Sincerely, [redacted]
Please see attached response.On April 7, 2016, Ms. [redacted] submitted a complaint regarding her rental damage claim. She provided follow-up comments when we responded to her complaint on April 18, 2016. This letter is being written in response to the follow-up comments she submitted. Please be advised: ? On April 18, 2016, we responded to Ms. [redacted]’s original complaint which stated the vehicle was not damaged while in her possession. We responded that we felt the documents provided by our client substantiated the debt, and we sent a copy of the documents to her. ? On April 18, 2016, Ms. [redacted] replied that she was rejecting our response as the vehicle was not damaged in her possession. ? On April 18, 2016, we received a call from Ms. [redacted]’s insurance company. The insurance representative stated that Ms. [redacted] opened a claim with them. This contradicted Ms. [redacted]’s statement that she was rejecting our response to the Revdex.com complaint, so we informed the insurance representative that we would need consent from Ms. [redacted] before we worked with them to resolve the claim. ? On April 22, 2016, Ms. [redacted] completed and returned the dispute notification letter we sent to her on April 8, 2016. In the letter, she stated that vehicle was not damaged in her possession. ? On April 27, 2016, we called Ms. [redacted] but were not able to reach her. We were attempting to speak to her determine if we should be working with her insurance company to resolve the claim or if she is disputing it. At this time, I can confirm that Ms. [redacted]’s claim remains open and is assigned to claims manager [redacted]. Mr. [redacted]’s direct phone number is ([redacted]. Ms. [redacted] should contact Mr. [redacted] so they can work together to determine the next steps for the rental damage claim. I hope that I have been able to Ms. [redacted]’s questions satisfactorily. Please feel free to contact me at ([redacted] should you require additional information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am still confused about one aspect. In Viking Client Services response they mention that "They...
confirmed that the balance of $66.35 is due in Canadian dollars, they also instructed us to close the claim and return it to them for special handling. Viking will not be taking any further action on Mr. [redacted]’s claim as it has been closed and returned to [redacted] Corporation." Does the text in bold mean I must now speak with [redacted] Corporations to resolve my bill and submit a payment through them or does this mean I will no longer have to pay the bill. Please advise. I am very grateful for Revdex.com to step in and help resolve my claim; thank you.
Initial Business Response /* (1000, 7, 2016/01/15) */
January 15, 2016
[redacted]
Revdex.com of MN and ND
220 South River Ridge Circle
Burnsville, MN 55337
Re: Response to Complaint Case # [redacted]
Dear [redacted],
This letter is being written in response to the...
above referenced complaint we received regarding [redacted]. In the complaint, Ms. [redacted] stated:
She received a notice about car rental damage on a vehicle she rented almost a year ago.
Avis personnel had inspected the vehicle upon return and didn't see any damage.
She believes this is a fraudulent attempt to collect a debt by either Avis or Viking Billing Services.
Her desired resolution is to have information provided on which vehicle was rented, including year, make, and model as she had two vehicles in her possession at the time.
In response to Ms. [redacted]'s complaint, we conducted a thorough review of her claim. Please be advised that:
On December 12, 2015, our client, Avis Rent A Car, sent Ms. [redacted]'s rental damage claim to Viking Billing Services.
On December 14, 2015, we sent a letter to Ms. [redacted] informing her of the rental damage claim.
On December 28, 2015, we received a letter from Ms. [redacted]. It is the same letter that was attached to the Revdex.com complaint.
We requested from Avis Rent A Car documents verifying the claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us that they consider the matter closed as well.
We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is out policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]'s concerns satisfactorily. Please feel free to contact me at (800) [redacted] should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/28) */
The customer indicated that he/she ACCEPTED the business response.
This is being written in response to the complaint you submitted regarding a rental damage claim. You stated that you paid for the rental using your credit card and Budget Car Rental has not notified you of any additional issues. You also stated that we have not returned your calls....
Please be advised that Budget Rent A Car contracted with Viking Billing Service, Inc. to process their rental damage claims, including the initial notification of the damage to the consumer. In response to your complaint, we requested from Budget Rent A Car documents verifying the rental damage claim. The documents they provided did not irrefutably substantiate the claim. At this time, I can confirm this claim has been closed and returned to our client, who has informed us they consider that the matter is closed as well. We would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer your concerns satisfactorily.
Initial Business Response /* (1000, 5, 2016/02/16) */
RE: Response to Complaint Case# XXXXXXXX
Dear [redacted]
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, Mr. [redacted] stated:
o He received a letter from...
Viking Billing Services, Inc. stating the vehicle he had rented on October 31, 2015, had been damaged while in his possession.
o No damage was found when he returned the vehicle.
o The letter was sent months after returning the vehicle. Mr. [redacted]'s desired resolution is to have Viking close the claim and Avis and/or Viking issue an apology.
In response to Mr. [redacted] complaint, we conducted a thorough review of his rental damage claim. Please be advised that:
o On January 27, 2016, our client, Avis Rent A Car sent Mr. [redacted] rental damage claim to Viking Billing Service, Inc. for processing.
o On January 29, 2016, we sent a letter to Mr. [redacted] informing him of the rental damage claim.
o We have had no other contact with Mr. [redacted]
We requested from Avis Rent A Car documents verifying the rental damage claim. The documents they provided did not substantiate the claim. At this time I can confirm this claim has been closed and returned to our client, who has informed us they consider the matter closed as well.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we would conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted] concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely, Amber Hess Compliance Manager Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for resolving this matter.
[redacted]
Initial Business Response /* (1000, 5, 2016/01/01) */
This letter is being written in response to the above referenced complaint which we received from you regarding
[redacted]. In the complaint, Mr. [redacted] stated:
ï‚· Viking Client Services, Inc. sent correspondence to Mr. [redacted] on August...
20, 2015, regarding a delinquent rental claim.
ï‚· Mr. [redacted] responded on September 2, 2015, stating that he was disputing the charges and was requesting verification of the debt. He said that he had communicated to Hertz Corporation through his credit card company regarding duplicate entries and the only response he received was an invoice.
ï‚· Viking did not respond to the verification of debt request.
ï‚· Viking sent a letter on December 3, 2015, offering to resolve the matter for 50% of the amount due.
Mr. [redacted]’ desired resolution is to receive a letter from Viking stating that the matter has been resolved, no money is owed, and the account has been closed. He would also like a letter from Hertz Corporation stating that their error has been corrected and they apologize for the inconvenience caused.
In response to Mr. [redacted]’ complaint, we conducted a thorough review of his account. Please be advised that:
 On August 19, 2015, our client Hertz Corporation, placed Mr. [redacted]’ delinquent rental damage claim with Viking Client Services, Inc.
 On August 20, 2015, we sent a validation notice to Mr. [redacted] to the address we have on file as required by the Fair Debt Collection Practices Act § 809.
ï‚· On September 9, 2015, our mail clerk processed a letter from Mr. [redacted] stating that he was disputing the amount owed and requesting a verification of debt.
ï‚· On December 2, 2015, Viking Client Services sent a settlement offer letter to Mr. [redacted].
As a result of our investigation, we discovered that our mail clerk did not properly follow our company guidelines.
Because of this, we did not place a hold on Mr. [redacted]’ account pending a verification of debt response. This resulted in our sending a settlement offer letter. This matter has been addressed with the mail clerk.
In the letter Mr. [redacted] sent to Viking, he mentioned that he had followed Hertz’s instructions regarding duplicate entries. He stated that the only response he received was an invoice. We contacted Hertz Corporation. Mr. [redacted]’ credit card company had contacted Hertz Corporation informing Hertz that Mr. [redacted] was disputing the charge. In response to the dispute, Hertz Corporation refunded $138.88 back to the credit card. Since the claim was no longer paid with the credit card, Mr. [redacted] again owed the $138.88. Mr. [redacted] was not double billed. His credit card payment had been refunded. According to Hertz Corporation, Mr. [redacted] was informed of this on May 19, 2015. At this time I can confirm that we placed a hold on Mr. [redacted]’ account. We sent him an itemized statement of the debt, and the hold will remain in place for ten days to allow for sufficient mailing time. If Mr. [redacted] has any questions regarding the claim or if he would like to make payment arrangements, he should contact collections manager Jim Kealy at (XXX) XXX-XXXX.
We would like thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’ concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber H[redacted]
Compliance Manager
Viking Client Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
The consumer indicated that he/she accepted the business response.
Please see attached response.
I am rejecting this response because:
Thank you for response. This response addressed the poor response from their representative, and I appreciated that. However, it doesn't respond on how this bogus bill will be handled for the next step, so it still...
doesn't resolve all of my complaint.My expectation is to drop the bill because I don't believe the damage happened when the vehicle is in my possession. Otherwise, more proof shall be provided showing the damage happened during my rental. The rental site has many security cameras facing their parking spot, so I don't expect this to be an unrealistic request.Thanks
Initial Business Response /* (1000, 5, 2015/10/28) */
Please see the attached letter.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. Viking Client Services replied to a...
complaint filed with the Consumer Financial Protection Bureau (Complaint # XXXXXX-XXXXXX), They did not reply to my complaint filed with the Revdex.com. I was never contacted by phone, nor have I ever spoken to an agent from Viking Client Services. I have only received correspondence from them. I want Viking Client Service to cease and desist their collection harassment as this matter has been charged off/settled.
Final Business Response /* (4000, 9, 2015/10/29) */
Dear [redacted]
My sincerest apologies. When I submitted my response earlier, I submitted the wrong letter. Please see the attached response, which was the intended letter.
Sincerely,
[redacted]
Compliance Manager
Viking Client Services, Inc.
Re: Response to Complaint
[redacted]
Dear Taylor Keate,
This letter is being written in response to the complaint we received on October 19, 2015, regarding [redacted] (Case # XXXXXXXX). In the complaint, Ms. [redacted] stated that:
o She received a letter from Viking Client Services, Inc. regarding a HSBC Card Services (formerly Capital One) debt that was charged-off/settled and closed in 2012.
o There should be no collection issue. Ms. [redacted]' desired resolution is for Viking Client Services to cease and desist their collection harassment.
In response to Ms. [redacted]' complaint, we conducted a thorough review of her account. Please be advised that:
o On October 8, 2015, our client, Icon Equities, LLC, owner of Ms. [redacted]' HSBC Card Services account, placed her delinquent account with Viking Client Services, Inc.
o On October 9, 2015, we sent a validation notice to Ms. [redacted].
o Aside from the validation notice, we have not sent Ms. [redacted] any other letters. We have not spoken to Ms. [redacted].
o On October 22, 2015, we received a letter from Ms. [redacted] stating that the account was charged-off in 2012. She provided a copy of a credit report. Viking has had no other contact with Ms. [redacted]; we have not harassed her.
Ms. [redacted] stated that her debt was charged-off/settled and closed in 2012. We checked with our client and they confirmed that they do not have any record of receiving a payment since charge-off. If Ms. [redacted] has made payments toward this debt, she should provide us with documentation showing payments were made so we can make any necessary adjustments to her account. To obtain information on how to send in payment documentation or to further discuss her account, Ms. [redacted] should contact account representative Greg [redacted] at (XXX) XXX- XXXX.
We would like to thank Ms. [redacted] for her feedback and apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]' questions satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely, Amber [redacted]
Compliance Manager Viking Client Services, Inc.
Final Consumer Response /* (4200, 11, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documentation was lost and the accounts closed and I no longer have it or have access to that information. I will be willing to settle this account for 1/3 what is owed or approximately $3,000 to be paid in monthly installments of $50 per month. That is what I can afford and that what is what I am will agree to.
Initial Business Response /* (1000, 5, 2016/01/25) */
Dear Taylor Keate,
This letter is being written in response to the above referenced complaint we received from you regarding [redacted]. In the complaint, Ms. [redacted] stated:
ï‚· On January 14, 2015, she agreed to a one time only...
charge of $62.00 payable February 1, 2015.
ï‚· She has a letter from Viking Client Services, Inc. stating that she authorized a one-time only debit.
ï‚· Viking continued to debit her account every month for $62.00.
ï‚· She attempted to contact Viking and we never returned her calls.
Her desired resolution is to receive an apology for Viking taking money it was not authorized to take and not responding to the numerous requests for a call. She would also like a letter reflecting her bill as paid in full and any excess funds sent to her.
In response to Ms. [redacted]’s complaint, we conducted a thorough review of her account, including listening to the recorded phone conversations. Please be advised that:
 On January 13, 2015, our client, Citibank, N.A., placed Ms. [redacted]’s delinquent account with Viking Client Services, Inc.
 On January 14, 2015, we sent a validation notice to the address we had on file for Ms. [redacted] as required by the Fair Debt Collection Practices Act §809.
ï‚· On January 14, 2015, collections agent Melissa [redacted] spoke with Ms. [redacted] and set up a series of monthly check-by-phone payments. Ms. [redacted] agreed to 12 monthly payments of $62.00 payable on the first of the month from February 1, 2015, through January 1, 2016. Her consent to the arrangement, which includes all of the payments and dates, was recorded and retained.
ï‚· Every month, ten days prior to the payment processing date, Viking sent a notice to Ms. [redacted] reminding her of the scheduled payment.
ï‚· On September 29, 2015, Viking attempted to return a call to Ms. [redacted], but we were not able to reach her.
ï‚· On January 11, 2016, Ms. [redacted] contacted Viking and spoke to collections agent Nina Klein. Ms. [redacted] informed Ms. Klein that she had authorized one payment and payments have
continued for a year. Ms. Klein was not able to discuss the account with Ms. [redacted] because Ms. [redacted] would not provide information we require to verify we are speaking to the account holder.
ï‚· On January 12, 2016, we sent a letter to Ms. [redacted] informing her what her balance was.
ï‚· On January 18, 2016, we attempted to contact Ms. [redacted], but we were not able to reach her.
In summary, Ms. [redacted] had authorized twelve monthly payments of $62.00. We are sorry if she misunderstood the monthly notices we sent to her. Additionally, we did attempt to return Ms. [redacted]’s call, but were not able to reach her.
At this time, I can confirm that a payment history was mailed to Ms. [redacted]. Her account has been reassigned to collections manager Mike Crotty whose direct phone number is (XXX) XXX-XXXX. She should contact him if she as any questions or would like to make payment arrangements.
We would like to thank Ms. [redacted] for her feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer Ms. [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber Hess
Compliance Manager
Viking Client Services, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because their response is mostly lies and manipulations of the truth, again they sent to me a letter confirming "a" conversation in January 2015 for a "one time only payment in February 2015 for 62.00" under check number one. NEVER did I speak with them again regarding continuing these payments, since I didn't speak with them neither did I provide continuing check numbers nor did I provide continuing check "numbers" in January 2015, because it was a one time only payment. I would like to listen to the recorded statement from me regarding the "continuing payments". Since most of this year I was undergoing surgeries and could not be reached directly, I returned phone calls of messages left with proper identification, I did not return any calls from a person without a company identification unless it was someone I knew personally. They did not leave any messages, with their business name. From January's conversation to year end I have to the best of my knowledge not spoken with anyone from Viking. However, I do recall a conversation from someone that would not identify themselves, in late summer who said they wanted to verify information, again they would not give me their name and they wanted my information from me, they did not give me 'ANY" information to verify. I specifically said I would verify but I am not providing them any personal information which is what they were requesting. To me when you are verifying it goes like this, "Is your address xxx, then I would answer yes or no. They were simply asking me for personal information, there was no verification statement given by them and they would not properly identify themselves, therefore I did not give them whoever they were any personal information. Since I have had fraud against me I am not giving any personal information to just anyone. However I will verify anything they want, I believe that would be cooperating and a correct business practice. In closing I again state that they have fraudulently taken funds from my checking account without authorization, causing me to close that account and set up a new account. They have also failed on every account to return my calls and failed to provide a detailed history reflecting opening balance and balance to date of my account as requested now at least 5 times, twice now through Revdex.com. I am disabled and am tired of being taken advantage of, it is high time these businesses, have some accountability and professionalism within their institution. You know sometimes, "I'm sorry it was our error please accept our apology, we will correct this matter immediately" is sufficient, but when they continue to tell untruths it is simply not acceptable. I am now shopping for an attorney.
Final Business Response /* (4000, 9, 2016/02/01) */
RE: Follow-up Response to Case # XXXXXXXX
[redacted]
Dear [redacted] Keate,
This letter is being written in response to the follow-up correspondence from [redacted] which alleges that:
ï‚· She spoke to someone in late summer who refused to identify who he was. This person requested information from her.
ï‚· Viking failed to send a detailed payment history as requested.
ï‚· She would like to listen to the recorded statement regarding her continuing payments.
Please advise Ms. [redacted] that in my previous correspondence I incorrectly stated we returned her call. I misread an account note and thought it stated we attempted to call her back on September 29, 2015. In reality, the note stated that she left a message requesting a call back. The call was not returned.
In response to Ms. [redacted]’s correspondence:
 To confirm I wasn’t missing the call you referenced, I asked our phone system administrator to try to locate a call made to Ms. [redacted] in the end of summer. He was not able to locate one. Additionally, our agents are trained to identify themselves when speaking to consumers. If Ms. [redacted] received a call and the caller did not identify himself, it was not one of our agents. It could have been another agency attempting to contact her.
ï‚· On January 22, 2016, Viking sent an account history to Ms. [redacted]. If she has not received it, she should contact me at the number below so I can resend it.
ï‚· We sent you an email containing a copy of the recording where Ms. [redacted] agrees to make twelve monthly payments. Please share this with Ms. [redacted]. If Ms. [redacted] would like to hear the entire call, we would be happy to provide it. She should contact me at the number provided below to request a copy.
We are sorry that Ms. [redacted] is not satisfied with our service. We apologize that an agent did not return her call in September of 2015. This matter has been addressed with the agent. If she has any further questions or would like to receive a copy of the phone call, she can contact me at (XXX) XXX-XXXX.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Client Services, Inc.
Final Consumer Response /* (2000, 11, 2016/02/11) */
The consumer indicated that he/she ACCEPTED the business response.