Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We are sorry that Mr. [redacted] felt that his concerns were not adequately addressed. We placed in the mail today the documents that our client, [redacted] Corporation, provided regarding the rental damage claim. If, after reviewing the documents, Mr. [redacted] still wants to dispute the claim, he should contact our Assistant Vice-President of Operations Ryan [redacted]. Mr. [redacted]’s contact information was included with the documentation.
I am rejecting this response because:
I do not have anything related to this collection company or US Bank on my credit report. Have not had an account with US Bank for almost a decade. This is not a valid debt.
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank you for your quick and thorough investigation of this matter and everything you did to resolve the...
situation satisfactorily. It's greatly appreciated! Wishing you a happy holiday season,Dr. [redacted]
This is being written in response to the complaint you submitted regarding a delinquent rental damage account. In your complaint, you stated that you had previously filed a complaint with the Revdex.com about [redacted] Corporation regarding this account, and that the account was closed in response to...
your complaint. In response to your complaint, we contacted our client [redacted] Corporation. [redacted] Corporation confirmed that your rental damage claim had been closed and was referred to collections in error. At this time, I can confirm this account has been closed and returned to our client, who has informed us they consider that the matter is closed as well. We would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer your concerns satisfactorily. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Viking Client Services has been responsive since I took the step of contacting the Revdex.com, and I...
appreciate your intervention. It is unfortunate that it took this step to get a response from the company, but I am glad the option was available to me.[redacted]
Initial Business Response /* (1000, 8, 2016/01/04) */
This letter is being written in response to the above referenced complaint we received from you regarding [redacted]. In the complaint, Mr. [redacted] stated that Viking Billing Service, Inc. is attempting to collect an amount due on a rental...
damage claim that was already paid. He said he filed reports with the rental insurance company and his own
insurance company and the matter is resolved.
In response to Mr. [redacted]’s complaint, we performed a thorough review of his account. Please be advised that:
 On December 15, 2015, our client placed Mr. [redacted]’s rental claim with Viking Billing Service, Inc. so we
could assist with processing the claim.
ï‚· On December 16, 2015, we sent a letter to Mr. [redacted] informing him that we were working with the car
rental agency.
 On December 23, 2015, we received a message from Mr. [redacted] stating that he didn’t think it was a
legitimate claim and he was going to contact a regulatory agency.
ï‚· On December 23, 2015, we received your complaint.
We contacted our client. Our client stated they have not received payment on the claim. Viking is willing to work with Mr. [redacted] and his insurance company to provide proof of payment to our client, or if there was an issue which resulted in the payment not being made, we will work with them to try to resolve the matter. Please ask Mr. [redacted] to
contact claims manager Jim [redacted] at (XXX) XXX-XXXX.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on
consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should your require further information.
Sincerely,
Amber H[redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
The consumer indicated that he/she accepted the business response.
Initial Business Response /* (1000, 5, 2016/02/03) */
Dear Taylor Keate,
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, [redacted] stated:
ï‚· Viking sent a collections notice on January 19, 2016.
ï‚· The...
original creditor did not send a prior notice of the debt.
[redacted]’s desired resolution is that this is taken off of his credit report.
In response to [redacted]’s complaint, we conducted a thorough review of the account. Please be advised that:
 On December 9, 2015, our client, Avis Rent A Car, placed [redacted]’s delinquent rental damage claim with Viking Client Services, Inc.
 On January 19, 2016, we sent a validation notice to [redacted] as required by the Fair Debt Collection Practices Act §809.
We did not have any other contact (verbal or written) with [redacted] prior to the receipt of this complaint.
According to Avis Rent A Car, a letter explaining the rental damage was sent to [redacted] on May 14, 2015. The letter was sent to the same address to which we sent our validation notice. Additional letters were sent October 26, 2015, and October 27, 2015. [redacted] had been previously notified of the rental damage.
Viking Client Services, Inc. is not a data furnisher. We do not provide information to credit reporting agencies. We did not report [redacted]’s account to any credit reporting agencies.
We would like to thank [redacted] for the feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Client Services, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
The consumer indicated that he/she ACCEPTED the business response.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 5, 2015/09/10) */
Please see attached response.
We are sorry that Mr. [redacted] felt that his concerns were not adequately addressed. We placed in the mail today the documents that our client, [redacted] Corporation, provided regarding the rental damage claim. If, after reviewing the documents, Mr. [redacted] still wants to dispute the claim, he should contact our Assistant Vice-President of Operations Ryan [redacted]. Mr. [redacted]’s contact information was included with the documentation.
I am rejecting this response because:
I do not have anything related to this collection company or US Bank on my credit report. Have not had an account with US Bank for almost a decade. This is not a valid debt.
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank you for your quick and thorough investigation of this matter and everything you did to resolve the...
situation satisfactorily. It's greatly appreciated! Wishing you a happy holiday season,Dr. [redacted]
This is being written in response to the complaint you submitted regarding a delinquent rental damage account. In your complaint, you stated that you had previously filed a complaint with the Revdex.com about [redacted] Corporation regarding this account, and that the account was closed in response to...
your complaint. In response to your complaint, we contacted our client [redacted] Corporation. [redacted] Corporation confirmed that your rental damage claim had been closed and was referred to collections in error. At this time, I can confirm this account has been closed and returned to our client, who has informed us they consider that the matter is closed as well. We would like to thank you for your feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer your concerns satisfactorily. Tell us why here...
See attached response.
Initial Business Response /* (1000, 5, 2015/08/07) */
Please see attached letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Viking Client Services has been responsive since I took the step of contacting the Revdex.com, and I...
appreciate your intervention. It is unfortunate that it took this step to get a response from the company, but I am glad the option was available to me.[redacted]
Initial Business Response /* (1000, 8, 2016/01/04) */
This letter is being written in response to the above referenced complaint we received from you regarding [redacted]. In the complaint, Mr. [redacted] stated that Viking Billing Service, Inc. is attempting to collect an amount due on a rental...
damage claim that was already paid. He said he filed reports with the rental insurance company and his own
insurance company and the matter is resolved.
In response to Mr. [redacted]’s complaint, we performed a thorough review of his account. Please be advised that:
 On December 15, 2015, our client placed Mr. [redacted]’s rental claim with Viking Billing Service, Inc. so we
could assist with processing the claim.
ï‚· On December 16, 2015, we sent a letter to Mr. [redacted] informing him that we were working with the car
rental agency.
 On December 23, 2015, we received a message from Mr. [redacted] stating that he didn’t think it was a
legitimate claim and he was going to contact a regulatory agency.
ï‚· On December 23, 2015, we received your complaint.
We contacted our client. Our client stated they have not received payment on the claim. Viking is willing to work with Mr. [redacted] and his insurance company to provide proof of payment to our client, or if there was an issue which resulted in the payment not being made, we will work with them to try to resolve the matter. Please ask Mr. [redacted] to
contact claims manager Jim [redacted] at (XXX) XXX-XXXX.
We would like to thank Mr. [redacted] for his feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on
consumer satisfaction. I hope that I have been able to answer Mr. [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should your require further information.
Sincerely,
Amber H[redacted]
Compliance Manager
Viking Billing Service, Inc.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
The consumer indicated that he/she accepted the business response.
Initial Business Response /* (1000, 5, 2016/02/03) */
Dear Taylor Keate,
This letter is being written in response to the above referenced complaint we received regarding [redacted]. In the complaint, [redacted] stated:
ï‚· Viking sent a collections notice on January 19, 2016.
ï‚· The...
original creditor did not send a prior notice of the debt.
[redacted]’s desired resolution is that this is taken off of his credit report.
In response to [redacted]’s complaint, we conducted a thorough review of the account. Please be advised that:
 On December 9, 2015, our client, Avis Rent A Car, placed [redacted]’s delinquent rental damage claim with Viking Client Services, Inc.
 On January 19, 2016, we sent a validation notice to [redacted] as required by the Fair Debt Collection Practices Act §809.
We did not have any other contact (verbal or written) with [redacted] prior to the receipt of this complaint.
According to Avis Rent A Car, a letter explaining the rental damage was sent to [redacted] on May 14, 2015. The letter was sent to the same address to which we sent our validation notice. Additional letters were sent October 26, 2015, and October 27, 2015. [redacted] had been previously notified of the rental damage.
Viking Client Services, Inc. is not a data furnisher. We do not provide information to credit reporting agencies. We did not report [redacted]’s account to any credit reporting agencies.
We would like to thank [redacted] for the feedback and sincerely apologize for any inconvenience this may have caused. It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction. I hope that I have been able to answer [redacted]’s concerns satisfactorily. Please feel free to contact me at (XXX) XXX-XXXX should you require additional information.
Sincerely,
Amber [redacted]
Compliance Manager
Viking Client Services, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
The consumer indicated that he/she ACCEPTED the business response.