Initial Business Response /* (1000, 6, 2015/11/05) */
We have located an account in our system for this consumer and on 10/28/15, we mailed her a copy of the itemized statementThe account remains in a Hold status so that she will have an opportunity to review this informationMany times, a
consumer is unaware of additional charges that occur after they have cancelled a contract with their wireless phone provider
The account has also been removed from her credit report
She may determine that she never had phone service with this provider and that this does involve fraud or she may determine that she is in dispute of the chargesIf the charges are for unreturned equipment, she may be able to return the phones and obtain a credit thereby reducing the amount owedWe encourage her to contact us to determine the best resolution on this account
Initial Consumer Rebuttal /* (3000, 8, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
January 5, I spoke with multiple representatives on that day about closing my account and going to At&tI've first confirmed the balanced owed and paid the balanceThey transferred me to multiple people and they were all trying to make me keep the account open by offering discounts and free phonesI refused every offer because they wouldn't help me when my monthly bills was too high and they stated a certain monthly amount and they began to overcharge me days after I opened the account with prorate charges without notificationAnyway after that phone call I ported my phone numbers to At&t that same dayTwo months later I've received a $bill from Sprint stating I oweI called to complain and got transferred multiple times and a manager got on the stated he would waive the fees if I come back, I told him that when I closed the account the lady stated I didn't owed anything, he chuckled and said sorry she told you the wrong thingThen I said you are scamming me I refused to payNow you this unknown collection agency is stating the bill is over a $1000!! No way! I don't owe you nor Sprint!!
Final Business Response /* (4000, 10, 2015/11/10) */
We understand that this consumer does not feel that she should have to pay Sprint the amount that they have billed herWe have provided her with copies of the itemized statements
We will forward her concerns to Sprint and the account remains in a disputed status
There will be no further attempt to collect this account by VirtuosoHowever, we encourage her to contact Sprint to determine how she can best resolve this matter
Initial Business Response /* (1000, 5, 2015/10/20) */
We appreciate this consumer bringing the phone problem to our attentionWe are contacting the credit reporting agencies to determine why their records are not up-to-date with our contact information
We have placed this consumer's account
on hold and removed it from credit reportingAnd we have requested copies of the itemized statements to forward to this consumer so that he is able to review themIf he then determines that they are identify theft, he can utilize this information to file his police report and we would appreciate him contacting our office to let us know
Initial Business Response /* (1000, 5, 2015/09/15) */
Our records indicate that we received this consumer's letter of dispute on 7/13/and we placed the account on hold at that time*** issued credits to reduce the balance on 7/16/The account was not credit reported during this period
We submitted a follow up to *** to verify that all equipment had been returned and all credits issuedThe hold was removed once *** advised all credits issuedSince he has indicated that he was not aware of this, we have once again removed the account from his credit report
There will be no further calls from Virtuoso Sourcing Group concerning the accountIf he has further questions or would like to contact our office to resolve the remaining balance, he may reach us toll free at XXX-XXX-XXXX or he may contact me directly
Initial Business Response /* (1000, 5, 2015/09/09) */
Our records indicate that this consumer paid the account in May but that the credit card payment was "charged back" as a disputed item on 7/27/This is why the consumer received additional calls after she had understood that the matter
was resolved
The account has a small balance due todayHowever, we submitted her concerns to our client, *** *** who advised that they have decided to close this account and will recall the account from Virtuoso today
The account has not been credit reported and she will receive no additional calls from Virtuoso
We believe this will resolve this matter for the consumerShould she have additional concerns or questions, she may contact me directly
Thank you for contacting us regarding the complaint of *** *** assigned an account to our office on 12/10/*** *** account was settled with Virtuoso Sourcing Group on 5/12/We have attached a settled in full letter for *** *** recordsThank you
The account which this consumer has referenced was an *** *** account that was closed with Virtuoso in September 2011. It was deleted from the credit report at that time. Since this consumer has indicated that this remains on his credit report, we have submitted an online
manual deletion today. The AUD Reference number is ***.Should this continue to report, the consumer may dispute it with the credit reporting agency and reference this AUD #. It will be deleted from his reportWe have no way of knowing whether this debt remains due. *** *** recalled the account from Virtuoso in The consumer will need to contact *** directly to inquire about the status of the accountWe believe that this should resolve this matter for this consumer concerning the Virtuoso account on his credit report. If he has further questions or concerns, he may contact me directly by phone to ###-###-#### or by email to ***
Please accept this communication as a response to *** ***’s complaint. Virtuoso Sourcing Group (VSG) denies *** ***’s allegations but nevertheless offers to resolve this matter in a manner favorable to him. VSG is the assignee of *** *** (***). On August 16,
a delinquent account in *** ***’s name was assigned to VSG. In accordance with its policies and procedures on August 17, an initial written communication was sent to *** *** at the address provided by ***. VSG has the right to rely on the information provided to it by its client and did so in this case. While the mailing address may have been incorrect the letter was addressed to *** ***. It is unfortunate that someone other than *** *** allegedly opened and read the communication that was specifically addressed to him. However, that is not the result of any improper conduct on behalf of VSG. VSG did not report any credit information concerning the account on August 17, 2017. It would have been impossible to do so since the account was first uploaded into VSG’s database on that date. VSG’s operating system is configured such that it is impossible to communicate credit information on the day an account is first entered into its database. In a letter dated August 29, *** ***’s spouse, *** *** alleged various violations of the FDCPA by VSG, made a settlement demand for damages, a request for trade deletion, and debt forgiveness. On October 23, *** *** followed up with a phone call and spoke to *** ***, VSG’s compliance manager. After reiterating her demand for damages *** *** advised *** *** to contact VSG’s attorney, *** *** to discuss the matter further. It is my understanding that *** *** will separately respond to *** ***’s August 29, letter. Although VSG denies the allegations it wants to resolve this matter amicably. VSG understands that the primary issue concerns communicating credit information to the credit reporting agencies. Therefore, VSG will submit a credit deletion request with the credit reporting agencies removing any credit remarks furnished by VSG. *** *** should understand this may take several weeks for the credit reporting agencies to update their files so VSG is willing to assist him with providing proof of the deletion request to any potential lender or creditor
Thank you for contacting our office regarding the complaint of *** *** *** assigned an account to our office on 6/19/We mailed a validation letter to the address provided by our client on 6/20/Upon receiving correspondence from the Denver Boulder Revdex.com, we
were made aware of Mr***’s dispute and researched the account with our client*** does not utilize signed contracts, rather services are typically obtained over the phone As we are unable to provide a signed contract we have placed the account into a dispute status We will make no further attempts to contact Mr*** regarding this accountAdditionally, we have submitted a manual deletion of our credit entry on 01/18/We were provided with AUD # *** as proof of the deletion If you or Mr*** have any further questions, please call Sarah B***, Director of Client Operations/Compliance Manager, Virtuoso Sourcing Group by calling 877-451-Thank you
Initial Business Response /* (1000, 9, 2015/12/23) */
This account was recalled and closed by the original creditor, Sprint, on 12/2/The account was deleted from the credit report at that time
We have taken the additional step of manually deleting it from the credit report on 12/8/
when this original complaint was received
We believe that this should resolve this matter for this consumerShe may feel free to contact me directly if she has further questions or concerns
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 8, 2015/08/11) */
Upon receipt of this consumer's complaint, we placed the account into a disputed status and requested the itemized statement from *** This information was mailed to the consumer on 7/21/
Normally the consumer can more readily go
online with *** to review a copy of their monthly statementsWe apologize that this was not more clearly explained by our representative
We have left this account in a disputed status so that the consumer will have the opportunity to review the information and decide how she wishes to resolve the matterIf she has further questions, we encourage her to contact us via phone or emailShe may also reach me directly
Initial Business Response /* (1000, 6, 2015/12/04) */
We have located the account listed for this consumer and have placed it into a "fraud pending" statusThis has been deleted from the credit report pending verification of the fraud informationIt will remain on hold at this time
We have
submitted an inquiry to the original creditor who the consumer indicates that she notified about the fraud situationWe are glad to assist the consumer in resolving this matter
If she has further questions or concerns about the credit report or about the status of this account, I encourage her to contact me directly by phone or email
Virtuoso Sourcing Group has no record of an account for this consumer. However, we were able to locate an active account for an individual with the same last name in California who has a balance owed of $317.00. Since this may have crossed information through the credit reporting
companies, we have taken the initiative to delete this account from the credit reporting system. Without additional information from this consumer, we are not able to take further steps to assist her. She is welcome to contact me directly by phone, fax or email to follow up on this.We would need any of the additional following information to assist us in matching our record with her report: 1) a copy of the credit report, 2) the original creditor listed, 3) the original creditor's account number or the Virtuoso account number, 4)Any names that she could be listed under such as a former name, 5) the last four digits of her SSN.She may reach me at ***, by email to *** or by FAX to ***.We believe that the steps we have taken will likely resolve this matter for her. However, if she has any concerns, she may contact me. Thank you
Thank you for contacting our office regarding the complaint of Mr***We have been unable to locate the account that is referenced in the complaintIf Mr*** could please provide the account number from his credit report, the original creditor’s account number and any other information he
feels would be helpfulWe will gladly assist with resolving the concerns raised in his complaintThank you
We are genuinely interested in meeting the expectations of this consumer and would appreciate the opportunity to continue our efforts to resolve this. The account has been placed into a "dispute status" and was deleted from the credit report when we first received the complaint. We also mailed an itemized statement to the address on our records which is the same as the address provided by her in the complaint. This was done on 4/29/ However, since she indicated earlier this month that the account remains on her credit report, we have taken the additional step of submitting an online manual deletion again and the AUD reference # is ***. If she wishes to contact us, she is always welcome to email me at ***@virtuososourcing.com or to call my office at ###-###-####. (Should she continue to find the account on a credit report, she may dispute it with the credit reporting agency and it will be removed.)We hope that this additional information assists her in reaching a resolution of this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have identified an account that we believe is related to this consumer. However, as it was assigned to Virtuoso in 2012, the contact information and the name on the account are different. As a precaution, we have submitted an online deletion with the credit reporting agencies since
this consumer has indicated that she was not aware of this accountWe encourage her to contact us so that we can verify the information and determine if this account is indeed the one reported on her credit and to determine if this account is hers. We have placed the account into a disputed status and it will remain on hold. We need additional information from her and understand that she may hesitant to provide this via email. Therefore, she can reach us through any of the following ways: 1) She may call me directly at my office # ###-###-####, 2) she may email me directly at *** or 3) she may call our contact center at ###-###-####. We can provide her the address and the service address which was sent to us from the original creditor. We can advise her of the original creditor and the last name on this account and we can compare last digits of her SSN with the SSN provided by the creditorWe are very sorry that this has been upsetting to her and we are here to assist her in any way possible. Thank you*** ***, VP of Client Operations
Initial Business Response /* (1000, 5, 2015/07/16) */
We apologize for the misunderstanding concerning this accountWe do show a payment was received in January which left a very small remaining balance
The account has now been closed and the account was submitted for deletion from the
credit report on 7/14/The AUD reference # for this deletion is XXXXXXXX
We believe this will resolve this matter for this consumerIf he has further questions or concerns, he may contact me directly
We have located the account for this consumer and have placed the account into a "dispute" status. We have requested information from the original creditor so that we can provide this detail to herWe have deleted the account from her credit report and the account will remain on hold so that
she has the opportunity to review this information. I encourage her to email or call me directly if she has further questions about this matter. She can reach me at *** or my office number is ###-###-####
Complaint: ***
I am rejecting this response because: I spoke directly to your company twice upon being called, and both times my complaint was ignoredSince contacting the Revdex.com, the daily calls have magically stoppedMy cell phone has exact records of many of your calls still in its memory, so obviously your company was indeed calling: at 4:pm; at 12:pm; at 8:am; and so on previously for months. If I have records of your calls, you should as well, so investigate your employees to see what nonsense they are up toI do thank you for the personal contact number and name; should new calls arise I will definitely contact you again
Sincerely,
*** ***
Thank you for contacting our office regarding Mr***’s complaintWe have located the account for this consumerThe account was recalled by *** and closed on 9/17/Our entry was deleted from the credit report at that time. However, since he has indicated that the account has
remained on his credit report, we have submitted a manual deletion today and have been provided with AUD #*** as proof of the deletionIf Mr*** has any further questions or concerns he may contact me, *** *** directly by calling *** or by emailing ***The full account number to reference is *** We believe that this should resolve this matter for this consumerThank you
Initial Business Response /* (1000, 6, 2015/11/05) */
We have located an account in our system for this consumer and on 10/28/15, we mailed her a copy of the itemized statementThe account remains in a Hold status so that she will have an opportunity to review this informationMany times, a
consumer is unaware of additional charges that occur after they have cancelled a contract with their wireless phone provider
The account has also been removed from her credit report
She may determine that she never had phone service with this provider and that this does involve fraud or she may determine that she is in dispute of the chargesIf the charges are for unreturned equipment, she may be able to return the phones and obtain a credit thereby reducing the amount owedWe encourage her to contact us to determine the best resolution on this account
Initial Consumer Rebuttal /* (3000, 8, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
January 5, I spoke with multiple representatives on that day about closing my account and going to At&tI've first confirmed the balanced owed and paid the balanceThey transferred me to multiple people and they were all trying to make me keep the account open by offering discounts and free phonesI refused every offer because they wouldn't help me when my monthly bills was too high and they stated a certain monthly amount and they began to overcharge me days after I opened the account with prorate charges without notificationAnyway after that phone call I ported my phone numbers to At&t that same dayTwo months later I've received a $bill from Sprint stating I oweI called to complain and got transferred multiple times and a manager got on the stated he would waive the fees if I come back, I told him that when I closed the account the lady stated I didn't owed anything, he chuckled and said sorry she told you the wrong thingThen I said you are scamming me I refused to payNow you this unknown collection agency is stating the bill is over a $1000!! No way! I don't owe you nor Sprint!!
Final Business Response /* (4000, 10, 2015/11/10) */
We understand that this consumer does not feel that she should have to pay Sprint the amount that they have billed herWe have provided her with copies of the itemized statements
We will forward her concerns to Sprint and the account remains in a disputed status
There will be no further attempt to collect this account by VirtuosoHowever, we encourage her to contact Sprint to determine how she can best resolve this matter
Initial Business Response /* (1000, 5, 2015/10/20) */
We appreciate this consumer bringing the phone problem to our attentionWe are contacting the credit reporting agencies to determine why their records are not up-to-date with our contact information
We have placed this consumer's account
on hold and removed it from credit reportingAnd we have requested copies of the itemized statements to forward to this consumer so that he is able to review themIf he then determines that they are identify theft, he can utilize this information to file his police report and we would appreciate him contacting our office to let us know
Initial Business Response /* (1000, 5, 2015/09/15) */
Our records indicate that we received this consumer's letter of dispute on 7/13/and we placed the account on hold at that time*** issued credits to reduce the balance on 7/16/The account was not credit reported during this period
We submitted a follow up to *** to verify that all equipment had been returned and all credits issuedThe hold was removed once *** advised all credits issuedSince he has indicated that he was not aware of this, we have once again removed the account from his credit report
There will be no further calls from Virtuoso Sourcing Group concerning the accountIf he has further questions or would like to contact our office to resolve the remaining balance, he may reach us toll free at XXX-XXX-XXXX or he may contact me directly
Initial Business Response /* (1000, 5, 2015/09/09) */
Our records indicate that this consumer paid the account in May but that the credit card payment was "charged back" as a disputed item on 7/27/This is why the consumer received additional calls after she had understood that the matter
was resolved
The account has a small balance due todayHowever, we submitted her concerns to our client, *** *** who advised that they have decided to close this account and will recall the account from Virtuoso today
The account has not been credit reported and she will receive no additional calls from Virtuoso
We believe this will resolve this matter for the consumerShould she have additional concerns or questions, she may contact me directly
Thank you for contacting us regarding the complaint of *** *** assigned an account to our office on 12/10/*** *** account was settled with Virtuoso Sourcing Group on 5/12/We have attached a settled in full letter for *** *** recordsThank you
The account which this consumer has referenced was an *** *** account that was closed with Virtuoso in September 2011. It was deleted from the credit report at that time. Since this consumer has indicated that this remains on his credit report, we have submitted an online
manual deletion today. The AUD Reference number is ***.Should this continue to report, the consumer may dispute it with the credit reporting agency and reference this AUD #. It will be deleted from his reportWe have no way of knowing whether this debt remains due. *** *** recalled the account from Virtuoso in The consumer will need to contact *** directly to inquire about the status of the accountWe believe that this should resolve this matter for this consumer concerning the Virtuoso account on his credit report. If he has further questions or concerns, he may contact me directly by phone to ###-###-#### or by email to ***
Please accept this communication as a response to *** ***’s complaint. Virtuoso Sourcing Group (VSG) denies *** ***’s allegations but nevertheless offers to resolve this matter in a manner favorable to him. VSG is the assignee of *** *** (***). On August 16,
a delinquent account in *** ***’s name was assigned to VSG. In accordance with its policies and procedures on August 17, an initial written communication was sent to *** *** at the address provided by ***. VSG has the right to rely on the information provided to it by its client and did so in this case. While the mailing address may have been incorrect the letter was addressed to *** ***. It is unfortunate that someone other than *** *** allegedly opened and read the communication that was specifically addressed to him. However, that is not the result of any improper conduct on behalf of VSG. VSG did not report any credit information concerning the account on August 17, 2017. It would have been impossible to do so since the account was first uploaded into VSG’s database on that date. VSG’s operating system is configured such that it is impossible to communicate credit information on the day an account is first entered into its database. In a letter dated August 29, *** ***’s spouse, *** *** alleged various violations of the FDCPA by VSG, made a settlement demand for damages, a request for trade deletion, and debt forgiveness. On October 23, *** *** followed up with a phone call and spoke to *** ***, VSG’s compliance manager. After reiterating her demand for damages *** *** advised *** *** to contact VSG’s attorney, *** *** to discuss the matter further. It is my understanding that *** *** will separately respond to *** ***’s August 29, letter. Although VSG denies the allegations it wants to resolve this matter amicably. VSG understands that the primary issue concerns communicating credit information to the credit reporting agencies. Therefore, VSG will submit a credit deletion request with the credit reporting agencies removing any credit remarks furnished by VSG. *** *** should understand this may take several weeks for the credit reporting agencies to update their files so VSG is willing to assist him with providing proof of the deletion request to any potential lender or creditor
Thank you for contacting our office regarding the complaint of *** *** *** assigned an account to our office on 6/19/We mailed a validation letter to the address provided by our client on 6/20/Upon receiving correspondence from the Denver Boulder Revdex.com, we
were made aware of Mr***’s dispute and researched the account with our client*** does not utilize signed contracts, rather services are typically obtained over the phone As we are unable to provide a signed contract we have placed the account into a dispute status We will make no further attempts to contact Mr*** regarding this accountAdditionally, we have submitted a manual deletion of our credit entry on 01/18/We were provided with AUD # *** as proof of the deletion If you or Mr*** have any further questions, please call Sarah B***, Director of Client Operations/Compliance Manager, Virtuoso Sourcing Group by calling 877-451-Thank you
Initial Business Response /* (1000, 9, 2015/12/23) */
This account was recalled and closed by the original creditor, Sprint, on 12/2/The account was deleted from the credit report at that time
We have taken the additional step of manually deleting it from the credit report on 12/8/
when this original complaint was received
We believe that this should resolve this matter for this consumerShe may feel free to contact me directly if she has further questions or concerns
Complaint Response Date bumped because: Holiday
Initial Business Response /* (1000, 8, 2015/08/11) */
Upon receipt of this consumer's complaint, we placed the account into a disputed status and requested the itemized statement from *** This information was mailed to the consumer on 7/21/
Normally the consumer can more readily go
online with *** to review a copy of their monthly statementsWe apologize that this was not more clearly explained by our representative
We have left this account in a disputed status so that the consumer will have the opportunity to review the information and decide how she wishes to resolve the matterIf she has further questions, we encourage her to contact us via phone or emailShe may also reach me directly
Initial Business Response /* (1000, 6, 2015/12/04) */
We have located the account listed for this consumer and have placed it into a "fraud pending" statusThis has been deleted from the credit report pending verification of the fraud informationIt will remain on hold at this time
We have
submitted an inquiry to the original creditor who the consumer indicates that she notified about the fraud situationWe are glad to assist the consumer in resolving this matter
If she has further questions or concerns about the credit report or about the status of this account, I encourage her to contact me directly by phone or email
Virtuoso Sourcing Group has no record of an account for this consumer. However, we were able to locate an active account for an individual with the same last name in California who has a balance owed of $317.00. Since this may have crossed information through the credit reporting
companies, we have taken the initiative to delete this account from the credit reporting system. Without additional information from this consumer, we are not able to take further steps to assist her. She is welcome to contact me directly by phone, fax or email to follow up on this.We would need any of the additional following information to assist us in matching our record with her report: 1) a copy of the credit report, 2) the original creditor listed, 3) the original creditor's account number or the Virtuoso account number, 4)Any names that she could be listed under such as a former name, 5) the last four digits of her SSN.She may reach me at ***, by email to *** or by FAX to ***.We believe that the steps we have taken will likely resolve this matter for her. However, if she has any concerns, she may contact me. Thank you
Thank you for contacting our office regarding the complaint of Mr***We have been unable to locate the account that is referenced in the complaintIf Mr*** could please provide the account number from his credit report, the original creditor’s account number and any other information he
feels would be helpfulWe will gladly assist with resolving the concerns raised in his complaintThank you
We are genuinely interested in meeting the expectations of this consumer and would appreciate the opportunity to continue our efforts to resolve this. The account has been placed into a "dispute status" and was deleted from the credit report when we first received the complaint. We also mailed an itemized statement to the address on our records which is the same as the address provided by her in the complaint. This was done on 4/29/ However, since she indicated earlier this month that the account remains on her credit report, we have taken the additional step of submitting an online manual deletion again and the AUD reference # is ***. If she wishes to contact us, she is always welcome to email me at ***@virtuososourcing.com or to call my office at ###-###-####. (Should she continue to find the account on a credit report, she may dispute it with the credit reporting agency and it will be removed.)We hope that this additional information assists her in reaching a resolution of this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have identified an account that we believe is related to this consumer. However, as it was assigned to Virtuoso in 2012, the contact information and the name on the account are different. As a precaution, we have submitted an online deletion with the credit reporting agencies since
this consumer has indicated that she was not aware of this accountWe encourage her to contact us so that we can verify the information and determine if this account is indeed the one reported on her credit and to determine if this account is hers. We have placed the account into a disputed status and it will remain on hold. We need additional information from her and understand that she may hesitant to provide this via email. Therefore, she can reach us through any of the following ways: 1) She may call me directly at my office # ###-###-####, 2) she may email me directly at *** or 3) she may call our contact center at ###-###-####. We can provide her the address and the service address which was sent to us from the original creditor. We can advise her of the original creditor and the last name on this account and we can compare last digits of her SSN with the SSN provided by the creditorWe are very sorry that this has been upsetting to her and we are here to assist her in any way possible. Thank you*** ***, VP of Client Operations
Initial Business Response /* (1000, 5, 2015/07/16) */
We apologize for the misunderstanding concerning this accountWe do show a payment was received in January which left a very small remaining balance
The account has now been closed and the account was submitted for deletion from the
credit report on 7/14/The AUD reference # for this deletion is XXXXXXXX
We believe this will resolve this matter for this consumerIf he has further questions or concerns, he may contact me directly
We have located the account for this consumer and have placed the account into a "dispute" status. We have requested information from the original creditor so that we can provide this detail to herWe have deleted the account from her credit report and the account will remain on hold so that
she has the opportunity to review this information. I encourage her to email or call me directly if she has further questions about this matter. She can reach me at *** or my office number is ###-###-####
Complaint: ***
I am rejecting this response because: I spoke directly to your company twice upon being called, and both times my complaint was ignoredSince contacting the Revdex.com, the daily calls have magically stoppedMy cell phone has exact records of many of your calls still in its memory, so obviously your company was indeed calling: at 4:pm; at 12:pm; at 8:am; and so on previously for months. If I have records of your calls, you should as well, so investigate your employees to see what nonsense they are up toI do thank you for the personal contact number and name; should new calls arise I will definitely contact you again
Sincerely,
*** ***
Thank you for contacting our office regarding Mr***’s complaintWe have located the account for this consumerThe account was recalled by *** and closed on 9/17/Our entry was deleted from the credit report at that time. However, since he has indicated that the account has
remained on his credit report, we have submitted a manual deletion today and have been provided with AUD #*** as proof of the deletionIf Mr*** has any further questions or concerns he may contact me, *** *** directly by calling *** or by emailing ***The full account number to reference is *** We believe that this should resolve this matter for this consumerThank you