We have located the account for this consumer and our records confirm that he paid in full the account which had been assigned to Virtuoso for collection. This was paid on 11/13/and we updated the credit report to show it as "Paid in Full, was a collection account" at that time.
However, since this consumer had understood that this item would be removed, we have taken the additional step of deleting it fro his credit report. This was submitted via online deletion on 3/10/and the AUD reference number is ***.If he has further questions or concerns, he may contact me directly at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/09) */
I am unable to locate an account based upon the information provided by this consumer. We are glad to work with him to resolve this matter, but will require more information. He may contact me directly by phone or email: XXX-XXX-XXXX or...
[redacted]@virtuososourcing.com and we will need any of this additional information:
Account number
Original Creditor
Balance Reported
Original date reported
Last 4 digits of his SSN
His phone number
Any other name that the account might be under
Unfortunately, we have several individuals with the same name but none with the address he provided. Our address may be an old outdated address.
Initial Business Response /* (1000, 6, 2015/12/04) */
We have located an account for this consumer and have corrected the address on our records. We have mailed a notice to this new address and requested itemized detail from the original creditor so that we can provide this information to him. ...
Since he has indicated that he was not aware of this account, we have placed it on hold and removed it from the credit report so that he will have the opportunity to review the information.
If he has further questions, I encourage him to contact me directly.
Initial Business Response /* (1000, 5, 2015/04/17) */
Upon receipt of this consumer's complaint, we placed the account on hold in our system.
We forwarded his complaint to the original creditor for their review and consideration of his situation. They indicated to us that they had also...
received a dispute from him which included detailed information and that based upon that, they had issued credits to reduce the balance.
They indicate that the current balance is correct.
We have sent a letter to this consumer with the detailed statement of the account. We have removed the account from his credit report and it remains on hold. We encourage him to review the information and contact us if he has further questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company sent me a billing for the month that I was not a resident of [redacted] They company is in possession of my military order out of the state of [redacted] to [redacted] They have my hotel bill for the first week of my arrival to [redacted] The also heave my housing lease. The charges are fraudulent. It is an oppression , and indication that consumer will dance to the tune of collection, even where service is not rendered. My scanner is bad right now. But I will scan my document as well as the billing and send it in before the week runs out
Final Business Response /* (4000, 9, 2015/04/28) */
The collection activity on this account which was assigned for collection by [redacted] & [redacted] has been placed on hold. There will be no further effort by Virtuoso Sourcing Group to collect this account. (As previously indicated, it has been deleted from his credit report.)
The continued dispute of the debt has been forwarded to the original creditor, [redacted] & [redacted] who must decide if there is anything further that they are able to do to resolve this to his satisfaction.
Initial Business Response /* (1000, 6, 2015/06/17) */
We were able to locate several accounts for this individual. And our records indicate that we have not had contact with this consumer.
This is the first indication that she is requesting that we cease and desist calls. We are glad to honor...
her request and there will be no further contact from Virtuoso.
If she has questions about the accounts or would like additional information, she may contact us toll free at 888-982-6752 or she may contact me directly by email or phone to my office.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
#:XXX-XXX-XXXX
The number above is identified as belonging to the company in question and the respondent of my claim of harassment initiated by me on June 11, 2015 - Virtuoso Sourcing Group.
I have called the number located on my caller ID when these calls come in from XXX-XXX-XXXX, and the company identifies itself as "Virtuoso Sourcing Group" when the call is answered.
This company has harassed me by calling repeatedly from XXX-XXX-XXXX- XX times in 2 months and up to 6 times per day - as recently as:
2 calls April 28, 2015
2 calls April 29, 2015
1 call May 1, 2015
1 call May 4, 2015
2 calls May 4, 2015
2 calls May 5, 2015
2 calls May 6, 2015
1 call May 7, 2015
2 calls May 8, 2015
1 call May 12, 2015
2 calls May 13, 2015
1 call May 15, 2015
2 calls May 18, 2015
3 calls June 2, 2015
3 calls June 3, 2015
4 calls June 4, 2015
4 calls June 5, 2015
3 calls June 8, 2015 (while attending my mother's funeral)
4 calls June 9, 2015
4 calls June 10, 2015
6 (SIX!) calls June 11, 2015
4 calls June 12, 2015
2 calls June 13, 2015
5 calls June 15, 2015
5 calls June 16, 2015
2 calls June 17, 2015
By no coincidence, the harassing calls from Virtuoso Sourcing Group ceased the day after the letter from the [redacted] dated June 17, 2015 (received by me on June 22, 2015) was generated, leading me to believe contact between Revdex.com and Virtuoso was established on June 17, 2015 and the issue of Virtuoso's harassment of me was discussed.
Given the evidence I have, I certainly have grounds to sue Virtuoso Sourcing Group for harassment.
Virtuoso's response statement to my harassment claim is a confirmation of the harassment by Virtuoso. Virtuoso's admission of harassment is evident with the contrasting statements to Revdex.com in their reply: "And our records indicate that we have not had contact with this consumer" - and _ "We are glad to honor her request and there will be no further contact from Virtuoso." Virtuoso both admits and denies the harassment in their reply statement. I confirm the harassment by Virtuoso.
I had more important things to attend to than deal with this unwarranted harassment by Virtuoso. For instance, my dying mother who passed June 8, 2015.
I greatly resent the intrusion by Virtuoso in this illegal way.
If Virtuoso Sourcing Group, or any company associated with this company calls me again, even once, I will absolutely and immediately initiate proceedings to seek damages through the legal system for harassment and the venue will not be small claims court.
Final Business Response /* (4000, 15, 2015/08/20) */
Virtuoso Sourcing Group acknowledges that we attempted to reach this consumer concerning each account assigned to us by our client. Once we became aware (through the Revdex.com complaint) that she wished to have all calls stopped, we immediately on 6/17/15 removed the phone numbers and ceased calling her. We continue to block any calls to the phone numbers that we have on record pertaining to this consumer.
We believe that this is the best resolution for the consumer.
Thank you for contacting our office regarding the complaint of [redacted]. We received a credit bureau dispute on June 30, 2017. We deleted our entry from the credit report at that time. We have also manually deleted the entry and have been provided with [redacted] as proof of the deletion. If [redacted] has any questions she may contact [redacted], [redacted], Virtuoso Sourcing Group at [redacted]. Thank you.
Thank you for contacting our office regarding the complaint of [redacted]. [redacted] assigned an account to our office on 4/19/2017. We have held several conversations regarding payment arrangements with [redacted]. At the request of [redacted] we have mailed a...
validation letter and emailed proof of the debt. We will again forward this information to both the address and email address provided by [redacted]. We apologize for any inconvenience [redacted] has experienced, she may contact [redacted], Director of Client Operations, Virtuoso Sourcing Group by calling [redacted] or if she would prefer she can go online to [redacted] to set up a payment arrangement. Thank you.
Initial Business Response /* (1000, 5, 2015/05/27) */
Our records indicate that we have the account under a previous name for this consumer. We also show that a notice was sent to her at the same address which she provided on 1/6/2015.
Since she has requested proof of the debt, we have now...
sent that information to her today. We have placed the account on hold so that she will have an opportunity to review the information.
We encourage her to contact us toll free at 888-982-6752 to resolve this matter. If she has further questions or concerns, she may also contact me directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/09/25) */
We have located the account for this consumer and checked with the original creditor, [redacted] and [redacted] - they have provided an account itemization which we have mailed to this consumer. Since he has indicated that he has paid the...
balance, we have placed the account into a disputed status and deleted it from the credit report.
Once he has received the information, he may contact our office to discuss this matter further.
We believe this should be of assistance to the consumer. If he has other questions, he may contact me directly.
We have located the account for this consumer - the account was recalled by [redacted] and closed on 12/6/2016. The account was deleted from the credit report at that time. However, since she has indicated that the account has remained on her credit report, we have submitted an online...
deletion today and the AUD reference number for the deletion is [redacted]. There will be no further contact from Virtuoso concerning this account. If she has further questions or concerns, she may contact me directly by email to [redacted] or by phone to my office [redacted]. We believe that this should resolve this matter for this consumer.
Initial Business Response /* (1000, 5, 2015/09/08) */
We would like to assist this individual but find no account on file with his name. Therefore, it is possible that we either have inaccurate cross-referenced information or more likely, we may have a fraud situation.
It would be helpful if...
he could contact our office so that we could compare information. If this is fraudulent, then we will need for the consumer to complete an ID Theft questionnaire.
He may contact us one of two ways: he can reach me directly at XXX-XXX-XXXX or he can call our toll free # XXX-XXXX-XXXX.
We have matched a possible record and have placed that into a HOLD status until we are able to speak with this consumer. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can they please send me information showing it has been removed from my credit bureau?
Sincerely,
[redacted]
Thank you for contacting our office regarding the complaint of [redacted]. [redacted] assigned an account to our office on 1/30/2017. We mailed a validation letter to the address on file on 1/31/2017. The account was recalled by our client on 7/31/2017. We deleted our entry from his credit...
report at that time. We were not made aware of [redacted]’s dispute until 9/11/2017, upon receiving his correspondence we manually deleted our entry from his credit report and were provided with AUD #[redacted] as proof of the deletion. [redacted] may contact our office should he have any questions regarding the account, however the account is no longer with our office and therefore the information we have available may be limited. Thank you.
Thank you for contacting our office regarding the complaint of [redacted] assigned an account to our office on 10/20/2017. We mailed a validation letter on 10/24/2017 to Ms. [redacted] at the address provided by our client. As a result of our research into this matter, we have requested...
and attached the Itemized Statement and Lease Agreement from our client. The itemized statement shows that the debt is for billing during the time frame of 11/07/2016 through 04/06/2017. The balance is for one month of service and for the device on that is associated with the Lease Agreement. However, if Mrs. [redacted] is able to provide proof that the device was returned to our client, we would be able to forward that to our client to properly address the return of the equipment. We have updated our entry to reflect Ms. [redacted] dispute. If you or Mrs. [redacted] have any further questions, please call Sarah B[redacted], Director of Client Operations/Compliance Manager, Virtuoso Sourcing Group by calling 877-451-8518. Thank you.
We apologize for the delay in responding. We have placed this account into a disputed status and removed it from the consumer's credit report. Since he indicated that he does not know what caused the balance to increase, we have requested itemized statements from the original creditor...
and will forward these to the consumer for his review. If he has further questions or concerns, he should contact us at our toll free number ###-###-####.If he has questions he may also feel free to contact me directly at ###-###-####.
We have located the account for this consumer and show that this was assigned to us in December 2015 and that we very recently received notice of payments made to the original creditor, [redacted] We are glad to remove this account from further phone calls and have noted that she is paying...
through an arrangement with [redacted] Our records indicate that the account has not yet been reported to the credit reporting agencies. There will be no further calls from Virtuoso concerning this account. If she has further questions or if this account does appear as reported by Virtuoso Sourcing Group, she may contact me directly at ###-###-####.We believe that this should resolve this matter for the consumer.
We have located the account which this consumer has referenced in his complaint. Our records indicate that we have had no prior contact with this individual. We have sent him a packet of information (attached) which provides him with the requirements to submit this identity theft...
information to [redacted]. We have placed the account on hold and it will remain on hold until we receive confirmation from [redacted]. If he has further questions or concerns, he may contact me directly either by phone to ###-###-#### or by email to [redacted]
Complaint: [redacted]
I am rejecting this response because: this info inaccurate the company needs to clarify that in their offer, the credit report clearly stated that I still owe them and their advisor was rude and arguing with me over the phone stated they did not have such offer.
Sincerely,
[redacted]
We have located the account for this consumer and our records confirm that he paid in full the account which had been assigned to Virtuoso for collection. This was paid on 11/13/and we updated the credit report to show it as "Paid in Full, was a collection account" at that time.
However, since this consumer had understood that this item would be removed, we have taken the additional step of deleting it fro his credit report. This was submitted via online deletion on 3/10/and the AUD reference number is ***.If he has further questions or concerns, he may contact me directly at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/09) */
I am unable to locate an account based upon the information provided by this consumer. We are glad to work with him to resolve this matter, but will require more information. He may contact me directly by phone or email: XXX-XXX-XXXX or...
[redacted]@virtuososourcing.com and we will need any of this additional information:
Account number
Original Creditor
Balance Reported
Original date reported
Last 4 digits of his SSN
His phone number
Any other name that the account might be under
Unfortunately, we have several individuals with the same name but none with the address he provided. Our address may be an old outdated address.
Initial Business Response /* (1000, 6, 2015/12/04) */
We have located an account for this consumer and have corrected the address on our records. We have mailed a notice to this new address and requested itemized detail from the original creditor so that we can provide this information to him. ...
Since he has indicated that he was not aware of this account, we have placed it on hold and removed it from the credit report so that he will have the opportunity to review the information.
If he has further questions, I encourage him to contact me directly.
Initial Business Response /* (1000, 5, 2015/04/17) */
Upon receipt of this consumer's complaint, we placed the account on hold in our system.
We forwarded his complaint to the original creditor for their review and consideration of his situation. They indicated to us that they had also...
received a dispute from him which included detailed information and that based upon that, they had issued credits to reduce the balance.
They indicate that the current balance is correct.
We have sent a letter to this consumer with the detailed statement of the account. We have removed the account from his credit report and it remains on hold. We encourage him to review the information and contact us if he has further questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company sent me a billing for the month that I was not a resident of [redacted] They company is in possession of my military order out of the state of [redacted] to [redacted] They have my hotel bill for the first week of my arrival to [redacted] The also heave my housing lease. The charges are fraudulent. It is an oppression , and indication that consumer will dance to the tune of collection, even where service is not rendered. My scanner is bad right now. But I will scan my document as well as the billing and send it in before the week runs out
Final Business Response /* (4000, 9, 2015/04/28) */
The collection activity on this account which was assigned for collection by [redacted] & [redacted] has been placed on hold. There will be no further effort by Virtuoso Sourcing Group to collect this account. (As previously indicated, it has been deleted from his credit report.)
The continued dispute of the debt has been forwarded to the original creditor, [redacted] & [redacted] who must decide if there is anything further that they are able to do to resolve this to his satisfaction.
Initial Business Response /* (1000, 6, 2015/06/17) */
We were able to locate several accounts for this individual. And our records indicate that we have not had contact with this consumer.
This is the first indication that she is requesting that we cease and desist calls. We are glad to honor...
her request and there will be no further contact from Virtuoso.
If she has questions about the accounts or would like additional information, she may contact us toll free at 888-982-6752 or she may contact me directly by email or phone to my office.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
#:XXX-XXX-XXXX
The number above is identified as belonging to the company in question and the respondent of my claim of harassment initiated by me on June 11, 2015 - Virtuoso Sourcing Group.
I have called the number located on my caller ID when these calls come in from XXX-XXX-XXXX, and the company identifies itself as "Virtuoso Sourcing Group" when the call is answered.
This company has harassed me by calling repeatedly from XXX-XXX-XXXX- XX times in 2 months and up to 6 times per day - as recently as:
2 calls April 28, 2015
2 calls April 29, 2015
1 call May 1, 2015
1 call May 4, 2015
2 calls May 4, 2015
2 calls May 5, 2015
2 calls May 6, 2015
1 call May 7, 2015
2 calls May 8, 2015
1 call May 12, 2015
2 calls May 13, 2015
1 call May 15, 2015
2 calls May 18, 2015
3 calls June 2, 2015
3 calls June 3, 2015
4 calls June 4, 2015
4 calls June 5, 2015
3 calls June 8, 2015 (while attending my mother's funeral)
4 calls June 9, 2015
4 calls June 10, 2015
6 (SIX!) calls June 11, 2015
4 calls June 12, 2015
2 calls June 13, 2015
5 calls June 15, 2015
5 calls June 16, 2015
2 calls June 17, 2015
By no coincidence, the harassing calls from Virtuoso Sourcing Group ceased the day after the letter from the [redacted] dated June 17, 2015 (received by me on June 22, 2015) was generated, leading me to believe contact between Revdex.com and Virtuoso was established on June 17, 2015 and the issue of Virtuoso's harassment of me was discussed.
Given the evidence I have, I certainly have grounds to sue Virtuoso Sourcing Group for harassment.
Virtuoso's response statement to my harassment claim is a confirmation of the harassment by Virtuoso. Virtuoso's admission of harassment is evident with the contrasting statements to Revdex.com in their reply: "And our records indicate that we have not had contact with this consumer" - and _ "We are glad to honor her request and there will be no further contact from Virtuoso." Virtuoso both admits and denies the harassment in their reply statement. I confirm the harassment by Virtuoso.
I had more important things to attend to than deal with this unwarranted harassment by Virtuoso. For instance, my dying mother who passed June 8, 2015.
I greatly resent the intrusion by Virtuoso in this illegal way.
If Virtuoso Sourcing Group, or any company associated with this company calls me again, even once, I will absolutely and immediately initiate proceedings to seek damages through the legal system for harassment and the venue will not be small claims court.
Final Business Response /* (4000, 15, 2015/08/20) */
Virtuoso Sourcing Group acknowledges that we attempted to reach this consumer concerning each account assigned to us by our client. Once we became aware (through the Revdex.com complaint) that she wished to have all calls stopped, we immediately on 6/17/15 removed the phone numbers and ceased calling her. We continue to block any calls to the phone numbers that we have on record pertaining to this consumer.
We believe that this is the best resolution for the consumer.
Thank you for contacting our office regarding the complaint of [redacted]. We received a credit bureau dispute on June 30, 2017. We deleted our entry from the credit report at that time. We have also manually deleted the entry and have been provided with [redacted] as proof of the deletion. If [redacted] has any questions she may contact [redacted], [redacted], Virtuoso Sourcing Group at [redacted]. Thank you.
Thank you for contacting our office regarding the complaint of [redacted]. [redacted] assigned an account to our office on 4/19/2017. We have held several conversations regarding payment arrangements with [redacted]. At the request of [redacted] we have mailed a...
validation letter and emailed proof of the debt. We will again forward this information to both the address and email address provided by [redacted]. We apologize for any inconvenience [redacted] has experienced, she may contact [redacted], Director of Client Operations, Virtuoso Sourcing Group by calling [redacted] or if she would prefer she can go online to [redacted] to set up a payment arrangement. Thank you.
Initial Business Response /* (1000, 5, 2015/05/27) */
Our records indicate that we have the account under a previous name for this consumer. We also show that a notice was sent to her at the same address which she provided on 1/6/2015.
Since she has requested proof of the debt, we have now...
sent that information to her today. We have placed the account on hold so that she will have an opportunity to review the information.
We encourage her to contact us toll free at 888-982-6752 to resolve this matter. If she has further questions or concerns, she may also contact me directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/09/25) */
We have located the account for this consumer and checked with the original creditor, [redacted] and [redacted] - they have provided an account itemization which we have mailed to this consumer. Since he has indicated that he has paid the...
balance, we have placed the account into a disputed status and deleted it from the credit report.
Once he has received the information, he may contact our office to discuss this matter further.
We believe this should be of assistance to the consumer. If he has other questions, he may contact me directly.
We have located the account for this consumer - the account was recalled by [redacted] and closed on 12/6/2016. The account was deleted from the credit report at that time. However, since she has indicated that the account has remained on her credit report, we have submitted an online...
deletion today and the AUD reference number for the deletion is [redacted]. There will be no further contact from Virtuoso concerning this account. If she has further questions or concerns, she may contact me directly by email to [redacted] or by phone to my office [redacted]. We believe that this should resolve this matter for this consumer.
Initial Business Response /* (1000, 5, 2015/09/08) */
We would like to assist this individual but find no account on file with his name. Therefore, it is possible that we either have inaccurate cross-referenced information or more likely, we may have a fraud situation.
It would be helpful if...
he could contact our office so that we could compare information. If this is fraudulent, then we will need for the consumer to complete an ID Theft questionnaire.
He may contact us one of two ways: he can reach me directly at XXX-XXX-XXXX or he can call our toll free # XXX-XXXX-XXXX.
We have matched a possible record and have placed that into a HOLD status until we are able to speak with this consumer. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can they please send me information showing it has been removed from my credit bureau?
Sincerely,
[redacted]
Thank you for contacting our office regarding the complaint of [redacted]. [redacted] assigned an account to our office on 1/30/2017. We mailed a validation letter to the address on file on 1/31/2017. The account was recalled by our client on 7/31/2017. We deleted our entry from his credit...
report at that time. We were not made aware of [redacted]’s dispute until 9/11/2017, upon receiving his correspondence we manually deleted our entry from his credit report and were provided with AUD #[redacted] as proof of the deletion. [redacted] may contact our office should he have any questions regarding the account, however the account is no longer with our office and therefore the information we have available may be limited. Thank you.
Thank you for contacting our office regarding the complaint of [redacted] assigned an account to our office on 10/20/2017. We mailed a validation letter on 10/24/2017 to Ms. [redacted] at the address provided by our client. As a result of our research into this matter, we have requested...
and attached the Itemized Statement and Lease Agreement from our client. The itemized statement shows that the debt is for billing during the time frame of 11/07/2016 through 04/06/2017. The balance is for one month of service and for the device on that is associated with the Lease Agreement. However, if Mrs. [redacted] is able to provide proof that the device was returned to our client, we would be able to forward that to our client to properly address the return of the equipment. We have updated our entry to reflect Ms. [redacted] dispute. If you or Mrs. [redacted] have any further questions, please call Sarah B[redacted], Director of Client Operations/Compliance Manager, Virtuoso Sourcing Group by calling 877-451-8518. Thank you.
We apologize for the delay in responding. We have placed this account into a disputed status and removed it from the consumer's credit report. Since he indicated that he does not know what caused the balance to increase, we have requested itemized statements from the original creditor...
and will forward these to the consumer for his review. If he has further questions or concerns, he should contact us at our toll free number ###-###-####.If he has questions he may also feel free to contact me directly at ###-###-####.
We have located the account for this consumer and show that this was assigned to us in December 2015 and that we very recently received notice of payments made to the original creditor, [redacted] We are glad to remove this account from further phone calls and have noted that she is paying...
through an arrangement with [redacted] Our records indicate that the account has not yet been reported to the credit reporting agencies. There will be no further calls from Virtuoso concerning this account. If she has further questions or if this account does appear as reported by Virtuoso Sourcing Group, she may contact me directly at ###-###-####.We believe that this should resolve this matter for the consumer.
We have located the account which this consumer has referenced in his complaint. Our records indicate that we have had no prior contact with this individual. We have sent him a packet of information (attached) which provides him with the requirements to submit this identity theft...
information to [redacted]. We have placed the account on hold and it will remain on hold until we receive confirmation from [redacted]. If he has further questions or concerns, he may contact me directly either by phone to ###-###-#### or by email to [redacted]
Complaint: [redacted]
I am rejecting this response because: this info inaccurate the company needs to clarify that in their offer, the credit report clearly stated that I still owe them and their advisor was rude and arguing with me over the phone stated they did not have such offer.
Sincerely,
[redacted]