Vitamin Detox, Inc

We want to correct the issue with Ms. J[redacted]n by offering the customer a $50 credit. Our claims department has forwarded a copy of the claims form to the customer for her to fill out, sign and send back to us. We follow a specific step-by-step process to resolve any issues regarding damage and...

claims. We request that Ms. J[redacted]n send back the claims paperwork as soon as possible to our office. A&C Brothers Moving & Storage

We asked that you allow us to correct the issue at hand before positing a review that is not entirely accurate.  Also, we have sent out a claim form for you to fill out.  Please fill out the claim form completely and return along with the pictures of the damage so that we may settle your claim.  If you have any other questions please contact our office Thank You,A&C Brothers Moving

We apologize for the damage that might have occurred during the move, we scheduled an appointment with your to view the damage that you are claiming.  The day of the scheduled viewing the gentlemen called you 45 minutes prior to the appointmentto advise you he was in route to you, you were not...

available he tried again and no response, he waited about 10 minutes and when he did not hear back he went on to his other appointment.  At this point we can go ahead and send you a claim form please fill out the claim form completely and return it back to our office.  Once this has been submitted back to us if we had any additional questions we can contact you.  If not then we will pass on to our claims department so that they may provide a settlement offer for you. Sincerely, A&C Brothers Moving & Storage602-900-1887

We do apologize for the inconvenience, we had sent out a refund check for the processing fee and it came back returned.  Can you please verify the address where this refund check needs to go to.Also, we will schedule someone to go our and re-staple the pool table.  Again we apologize for...

the delay. Please feel free to contact our office. A&C Brothers Moving602-[redacted]

We do apologize that you feel that your bed was not put back together, However, please keep in mind that you still have a $43.00 balance pending.  As you know our services are based on an hourly rate they are not flat rate services.When our representative spoke with you on the phone the...

indicated that once you take care of your balance, we would send a person to help you move the cords from the bed and take a look at the assembly.   Please contact our office if you have any questions. Thank You, A&C Brothers Moving###-###-####

Sir, we do apologize about the miscommunication that you are having regarding our services.  However, the contract that we have signed by you indicates the hourly rate of $149.00 plus a one time trip fee of $149.00  I can send you a copy of the signed contract as we keep the original on file, now there was a credit sent back to the payer of the move.  If would like we can contact the payer and ask if they would like for us to cancel the check andsend it to you instead.  However our policy is that refunds go back to the payer of the service, in this case the payer was not you.  Please contact our office if you would like for us to speak with someone directly from the office that providedpayment for the moving service. Thank You, [redacted] [redacted]

Mrs. S[redacted] we apologize that you feel that the service was not at par with your expectations, as per the agreement which was signed by you; the services are based on an hourly rate and not (a flat rate job).  Therefore we do as much as you need us to do or as little as you want us to...

do as it pertains to the service, therefore, you only pay for the amount of time that our men work, this is fair. The agreement that you signed clearly states the terms of the service specifically in regards to payment, therefore you were fully aware of our payment process and agreed to it.  In addition the un-used time that was was refunded back to you and we have the credit card transaction that identifies the refunded amount that was given to you.  Furthermore, the services provided to you were only for moving your house hold goods from one location to another.  We did not provide you with a full packing service, therefore we cannot speak for how the packing of your fragile items was done.  If fragile items are not packed properly with newsprint and in the appropriate box (that is intended for fragile items glass, ware crystal, and other breakables) these items may not make it throughout the transport.  Once again we do apologize for the damage to the packed items but since we did not pack your belongings we cannot be held liable for the way you packed your fragile items.If you have any questions please do not hesitate to contact our office. Sincerely, A&C Brothers Moving

One of our inspectors viewed the damaged piece on 08/31/16.  Our claims department is finalizing their settlement and should be contacting you within 24 hours with the settlement.  In addition, our Accounts Payable department has been notified of the refund due and they will be cutting out...

a check today to reimburse you for the un-used time.We apologize for the delay but we are glad we are able to get this resolved for you. Thank You, A&C Brothers Moving[redacted]