Vitamin Detox, Inc

We asked that you allow us to correct the issue at hand before positing a review that is not entirely accurate.  Also, we have sent out a claim form for you to fill out.  Please fill out the claim form completely and return along with the pictures of the damage so that we may settle your claim.  If you have any other questions please contact our office Thank You,A&C Brothers Moving

Art, Neither my husband nor I ever signed off on the final delivery of our items. Our stuff was packed properly as shown in the pictures we sent you. The boxes were smashed on the corners and top, resulting in the broken items. The boxes were in perfect condition when your movers packed them from the first house. If they were not its your job to call that to our attention or note it on our paperwork for you to avoid liability. The broken and scratched items were barely opened from the bubble wrap they were packed in. I called your lead mover Sunday night and expressed my concern for the condition of some of our stuff and the over charge, and again called you the next day. You had many excuses why you took days to return our call. You and your lead man were on the phone when we were forced to sign the credit card charge or you refused to unpack our items. We were also told that an estimated end time was charged along with extra charges you failed tell us before signing. You and your lead man agreed if the charges were in excess of the time spend you would credit us back. You put us off and called me a liar when I told you your men did not work the time charged. Your men also stood around and did nothing while you charged us for those charges. I watched your movers bounce down our stairs totes full of trophies that were wrapped excessively in bubble wrap. As was all of our breakable items. NOT NEWSPAPER as your movers would have used. You are responsible for all the damages done to our items and the over charge you charged to our card, that was more then the credit you refunded us. You lied and your movers damaged our stuff. Your scammers and should be put out of business. At this time we still request a full refund!!

We apologize for the damage that might have occurred during the move, we scheduled an appointment with your to view the damage that you are claiming.  The day of the scheduled viewing the gentlemen called you 45 minutes prior to the appointmentto advise you he was in route to you, you were not...

available he tried again and no response, he waited about 10 minutes and when he did not hear back he went on to his other appointment.  At this point we can go ahead and send you a claim form please fill out the claim form completely and return it back to our office.  Once this has been submitted back to us if we had any additional questions we can contact you.  If not then we will pass on to our claims department so that they may provide a settlement offer for you. Sincerely, A&C Brothers Moving & Storage602-900-1887

We do apologize for the inconvenience, we had sent out a refund check for the processing fee and it came back returned.  Can you please verify the address where this refund check needs to go to.Also, we will schedule someone to go our and re-staple the pool table.  Again we apologize for...

the delay. Please feel free to contact our office. A&C Brothers Moving602-[redacted]

We do apologize that you feel that your bed was not put back together, However, please keep in mind that you still have a $43.00 balance pending.  As you know our services are based on an hourly rate they are not flat rate services.When our representative spoke with you on the phone the...

indicated that once you take care of your balance, we would send a person to help you move the cords from the bed and take a look at the assembly.   Please contact our office if you have any questions. Thank You, A&C Brothers Moving###-###-####

Mrs. S[redacted] we apologize that you feel that the service was not at par with your expectations, as per the agreement which was signed by you; the services are based on an hourly rate and not (a flat rate job).  Therefore we do as much as you need us to do or as little as you want us to...

do as it pertains to the service, therefore, you only pay for the amount of time that our men work, this is fair. The agreement that you signed clearly states the terms of the service specifically in regards to payment, therefore you were fully aware of our payment process and agreed to it.  In addition the un-used time that was was refunded back to you and we have the credit card transaction that identifies the refunded amount that was given to you.  Furthermore, the services provided to you were only for moving your house hold goods from one location to another.  We did not provide you with a full packing service, therefore we cannot speak for how the packing of your fragile items was done.  If fragile items are not packed properly with newsprint and in the appropriate box (that is intended for fragile items glass, ware crystal, and other breakables) these items may not make it throughout the transport.  Once again we do apologize for the damage to the packed items but since we did not pack your belongings we cannot be held liable for the way you packed your fragile items.If you have any questions please do not hesitate to contact our office. Sincerely, A&C Brothers Moving

Sir, we do apologize about the miscommunication that you are having regarding our services.  However, the contract that we have signed by you indicates the hourly rate of $149.00 plus a one time trip fee of $149.00  I can send you a copy of the signed contract as we keep the original on file, now there was a credit sent back to the payer of the move.  If would like we can contact the payer and ask if they would like for us to cancel the check andsend it to you instead.  However our policy is that refunds go back to the payer of the service, in this case the payer was not you.  Please contact our office if you would like for us to speak with someone directly from the office that providedpayment for the moving service. Thank You, [redacted] [redacted]

One of our inspectors viewed the damaged piece on 08/31/16.  Our claims department is finalizing their settlement and should be contacting you within 24 hours with the settlement.  In addition, our Accounts Payable department has been notified of the refund due and they will be cutting out...

a check today to reimburse you for the un-used time.We apologize for the delay but we are glad we are able to get this resolved for you. Thank You, A&C Brothers Moving[redacted]