Thank you for getting back to us regarding this issueWe have reached out to Mr [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:I never agreed to their response..their response was this or nothing..they would let me talk or explain what happened to anyone Sincerely, [redacted] ***
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Prior to placing their order, our customer was presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” In regards to rescheduled events, the terms further clarify that if an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refundIt should be noted that purchasing and listing tickets on our site are two separate transactionsWhen a customer purchases tickets on our site, there is no guarantee that reselling on our site will be offeredAs our customer placed their order for Flash Seats tickets, they are unable to list the tickets on our site for resale as Fan Sellers are provided the option to list Hard Stock or PDF e-tickets onlyAs the ticket type is dependent upon the primary issuer, not Vivid Seats, a change in ticket type is outside of our purviewWhile our customer is not able to list their tickets on our network, there are other reputable sites that allow the resale of Flash Seats tickets including www.FlashSeats.comWe encourage our customer to explore this method of resellingIf they have further questions, they are welcome to reach out to our customer service departmentAs valid tickets have been transferred to our customer prior to their event on 10/16/2017, we consider this matter closed.Regards,Vivid Seats
Thank you for providing this replyAlthough our customer continues to press forward, we maintain that valid tickets were delivered prior to their event which has since passedAll communication with our customers is recorded and monitored for quality purposes, as such, we are able to verify that the first communication with our customer was on 9/23/at approximately 11:AM CST, the day prior to their eventThis representative informed our customer that their tickets had already been transferred to their accountThe representative offered to look into a re-transfer attempt as a courtesy though they did not guarantee that this could be completedAs we previously stated the tickets were originally transferred to our customer’s account on 9/12/prior to the event on 9/24/2017.In regards to the ticket transfer we would like to provide clarification on the procedureThe ticket transfer is processed through a third partyThe email our customer received was not a code but an email detailing the steps that must be taken to accept the transfer on this third party siteOur customer was prompted to set up an account with the same email address and proceed through the steps of accepting the transfer to display the tickets on a mobile device and gain entry into their event.As we have thoroughly addressed our customer’s concerns, we consider this matter closedIf our customer has additional questions pertaining to the ticket transfer process, we welcome them to contact us directly to discussRegards,Vivid Seats
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have received my fund and I'm very satisfied Sincerely, [redacted]
Thank you for getting back to us regarding this issueAs previously stated, we have contacted Mr [redacted] and as a one time courtesy provided his desired resolutionAs such, we consider this matter resolved.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: I understand you are a middle man for ticketsBut you are allowing your clients to ruin what should be great experiences for your true customers like meIn your response you say we amicably came to an agreementThere was no agreementYou, Vivid held the concert tickets hostageBasically telling me I had to accept the offer or I would not be able to go to the concertThe problem is that I had planned this trip and purchased these great seats months in advanceVivid/Seller were playing a fraud game of chanceI was locked into a hotel, Limo, and other fun festivities for a client and wife along with my wifeThis problem with wrong tickets was not a chance thingVivid/seller is playing a numbers gameThe concert experience was ruined and I am still in pain after dealing with all this chaos Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 11, 2015/08/11) */ Mr [redacted] indicates that he purchased tickets through the Vivid Seats website at a price above the amount originally displayed on the tickets, which is known as the face valueHe feels that this price is an overcharge and entitles him to a refundVivid Seats is a secondary marketplace and is not directly affiliated with any artist or venue and does not sell tickets as a primary box officeRather, we act as an intermediary between fans and ticket-holdersThis means that the prices of tickets listed on our site are set independently by sellers, not Vivid Seats, based on those sellers' assessments of changing market factors such as customer demandThis price is not based on the face value, and may change at any timeThese facts are communicated in transparent language in our FAQ and Sales Terms (www.vividseats.com/terms.html): "VividSeats.com displays tickets from a vast network of ticket resellers who price their inventory according to their market value, not the original printed value, or 'face value.' For this reason, the price indicated on the ticket may often be lower than the price the tickets are offered for sale at VividSeats.comticket prices are determined by the ticket sellers and not VividSeats.com." Also, we understand that Mr [redacted] is upset that the tickets he purchased for [redacted] were automatically upgraded by the seller before delivery, but we are confident that resulting seats were, in fact, upgrades from the original section and rowOur records also indicate that the order was fulfilled correctly and in accordance with our Sales Terms and Conditions (www.vividseats.com/terms.html)These terms, which are clearly visible on our website, state: "Vivid Seats agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets describedVivid Seats also reserves the right to replace tickets with comparable or upgraded tickets if originally ordered tickets are no longer availableDefinitions of 'comparable' and 'upgraded' are made at the reasonable discretion of Vivid Seats." This upgrade policy is reiterated in our 100% Buyer Guarantee and FAQ page As previously stated, Vivid Seats is not directly affiliated with any artist or venue; as a secondary marketplace, we act as an intermediary between fans and a vast network of ticket resellersThis means that tickets purchased on our site are subject to change and not guaranteed to be part of a specific section, and Vivid Seats is not made aware of such arrangements ahead of timeAdditionally, the seller of Mr [redacted] 's tickets noted that the tickets' corresponding seats could be subject to upgradeThe change that was ultimately applied to Mr [redacted] 's order moved him from Section to Section which moved him closer to the action and was therefore considered to be an upgrade Vivid Seats remains a trusted source for tickets thanks to our low prices relative to other secondary marketplaces, transparent order process, and commitment to excellent customer serviceWhile we attempted to reach out to resolve the issue with Mr [redacted] , he refused to discuss the matter on the phoneCustomer satisfaction is important to us and we have provided a one-time courtesy refund to Mr [redacted] We trust that this is a suitable resolution to the issueand we now consider this matter resolved Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/08/11) */ It appears that this outfit sold me sets of tickets times, and then resold them to someone else...I have had enough, requested and received a full refundThis has been the absolute WORST ticket buying experience I have ever had......they do not deserve to be in businessWARN OTHERS!
Thank you for reaching out to us regarding this issue and appreciate the opportunity to address a customer’s concernsVivid Seats has been in contact with Mr [redacted] and while we maintain we are not at fault, in the interest of customer service both parties have found an amicable resolutionOn 12/21/15, Mr [redacted] purchased tickets to see AC/DC on 3/26/This event has been postponed to a later date still to be determinedOn 3/8/16, we contacted Mr [redacted] to inform them of this event changeThey have since indicated that they would no longer be able to attend, to which it should be noted that Mr [redacted] typically would not be able to receive a refund for postponed events per the agrepolicies at checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we typically are unable to cancel orders or offer refunds As previously mentioned, Vivid Seats has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms***We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processIn regards to Ms***’s statement that she was not notified of the limited view prior to completing her purchase, we should note that is inaccurateAs Ms [redacted] mentioned, while she was reviewing her ticket selection she was provided with the Notes section, which included the Limited View notationAfter selecting tickets, Ms [redacted] was brought to the Login page and directed to provide shipping, delivery, and billing informationMs [redacted] was then brought to the Place Order pageThis page discloses an itemized breakdown of the order, which for Ms [redacted] specified, "Notes: Limited ViewPartial View” prior to placing her orderVivid Seats operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounterWe have reached out to Ms [redacted] regarding this matter and have come to a resolution that is amicable to both partiesWe encourage Ms [redacted] to reach out to our customer service team for any additional concerns; as it currently stands, we consider this matter resolvedRegards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderAdditionally, our site is completely user-driven meaning all order details are either selected or inputted by the customerWhen Ms [redacted] selected her event, [redacted] , she continued to the ticket listing pageAt this time, for both orders, Ms [redacted] selected a listing that was clearly labeled, “Section: Orchestra Row: K Notes: Obstructed View” and "Section: Orchestra Row: H Notes: Obstructed View." Ms [redacted] was also presented with an interactive map that displayed Orchestra and the four locations that this section containedOnce this listing was selected, Ms [redacted] continued to the Login page which displays a detailed order summary on the right side prior to both transactions which included the disclosure of an obstructed viewAfter customers enter an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, the ticket location, and the total charge highlighted in bold textAt this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms [redacted] received the valid tickets, which she selected, for both orders prior to her event which has since passedAs all order details were sufficiently displayed prior to placing her orders, we consider this matter closedIf Ms [redacted] has any additional concerns pertaining to either order, we encourage her to contact our customer service department.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response becauseI am writing the Revdex.com because the claim of Vivid Seat company is bogusThe company never attempted me to discuss my situation to their management teamI attempted to discuss my situation to many individuals but they also say that there is no higher level than themI can even provide the names of the people that help me in that stadium that Sunday afternoonVivid sets have multiple complains from many individuals like meThey even forward the complaints to Revdex.comThe consumer like us needs help from companies like Vivid SeatsI wish I can forward my complaint to their CEO or the president of their companyInstead of me talking to their customer service representatives that claims nobody is higher than themPLEASE HELP US Revdex.com FROM VIVID SEATS Sincerely, [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsOn 07/14/2015, Mr [redacted] purchased tickets to see Janet Jackson on 02/22/This event was later postponed by the artist and/or venue for a later date They have since indicated that they would no longer be able to attend, to which it should be noted that Mr [redacted] typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we resolved this matter with Mr [redacted] and hope he will consider Vivid Seats for his future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderAfter selecting the event they were interested, they navigated to the ticket listing pageThe listing our customer selected clearly stated, "Section: Row: 7." These order details were reiterated for our customer on the Login and checkout page prior to entering any payment informationNo seat numbers are provided to customers at this time; this is a common occurrence in the industryAlthough our customer has indicated that the listing was misleading, we would like to note that this is inaccurate as they received the exact tickets they selected, in Section: Row: 7, immediately after the order was placed and prior to their event on 9/29/Nevertheless, Vivid Seats has been in contact with our customer and as a one-time courtesy, we have reached an amicable resolutionAs such, we consider this matter resolved and welcome our customer to contact us directly with any additional questions they may have.Regards,Vivid Seats
Thank you for reaching out to us regarding this matterVivid Seats facilitates thousands of successful transactions each day with satisfied customersOur customer’s security is of the utmost importance to us and every order goes through our rigorous verification process to ensure all orders placed on our site are authorized by the cardholderUpon review by our internal fraud investigation team it was determined that this was an authorized transactionBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryPrior to receiving this claim, Vivid Seats has been in contact with Ms [redacted] via email, and we believe we have reached an amicable resolution for both partiesAs such, we consider this matter resolvedIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards, Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsOn 3/21/Mr [redacted] placed an order for J [redacted] scheduled to happen on 3/26/Mr [redacted] 's tickets were set for a Will Call pickup and we attempted to reach Mr [redacted] for the required information to have this set up for himThere was information that was still required to be shipped to him in order for him to be able to pick up his tickets the day of the eventMr [redacted] indicated he would reach back out to us with the best address to ship this informationSince we did not receive any further correspondence from Mr [redacted] , on where to provide said information, our seller was unable to arrange for the tickets to be at will call under Mr [redacted] ’s nameWe contacted Mr [redacted] to inform him of this issue prior to the event and, in accordance with our 100% Buyer Guarantee, issued a full refundIn addition to submitting a full refund for Mr [redacted] we offered an additional credit with our company, which was declined.We have been in contact with Mr [redacted] regarding this issue and have offered all resolutions availableOur management team is available to handle any additional concerns that Mr [redacted] may have.Regards,Vivid Seats
Thank you for reaching out to us regarding this matterWe appreciate the opportunity to address Mr [redacted] concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryMr [redacted] has claimed that his tickets were not delivered; this is inaccurateMr [redacted] placed his order for Willie Nelson tickets on 12/14/at 11:AM CST and his valid tickets were delivered later that day via email at 12:PM CSTAdditionally, prior to receiving this claim, Mr [redacted] ’s tickets were re-sent as a courtesy on 2/8/and downloaded shortly thereafterIn regards to Mr [redacted] ’s statement that his event has been cancelled we would like to provide clarificationOur sales terms clearly state that, “If an event is canceled, you will be given a full refundIf an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” Mr [redacted] contacted us on 2/8/requesting a refundAs Vivid Seats had not yet verified the cancelled event, we requested Mr [redacted] to patiently wait for further informationNevertheless, Vivid Seats has been in contact with Mr [redacted] via email, and have found an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service teamRegards, Vivid Seats
Complaint: I am rejecting this response because: Sincerely, Chad [redacted] This is legalized scalping I was never given a price breakdown or saw that there was a "service fee"NeverNever saw any service fee listed Never What service? NoneAs I said, $ticket paid $each, $profit per ticket wasnt enough They snuck in an extra $"service fee" This is fraud and scalpingBoth illegal I also never saw, accepted or was explained to about an extra service feeMore deceptive business practicesI clicked to buy two tickets at $each ( $+ tax & shipping) and suddenly the total was $840+ The fee was added automatically at the end without my approval This is disgusting and should not be allowed
Thank you for getting back to usAlthough Ms [redacted] continues to press forward with this issue, we must reiterate our 100% Buyer Guarantee that the tickets they purchased will be valid for the eventPer our refund policy stated on our website and agreed to by Ms [redacted] with our sales agent, we can only offer refunds in instances where the event has been outright cancelled with no possibility of being rescheduled.These policies are described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, our sales agents require that a customer verbally agree to the Vivid Seats sales terms and conditions and are made aware that they may be paying above face value for their ticketsMs [redacted] had to agree to our Terms & Conditions at the time of checkout, which included our “all sales are final” policy as wellIf Ms [redacted] has any additional concerns she would like to discuss, she is welcome to reach out to our customer service departmentAs it stands, we consider this matter closedRegards,Vivid Seats
Complaint: [redacted] I am rejecting this response because your listing is misleading and your website is very deceptive You have 1,of complaints on ripoff reports and from the Revdex.comIt was an error by my year old daughter who didn't mean to purchase tickets Sincerely, [redacted] ***
Thank you for getting back to us regarding this issueWe have reached out to Mr [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:I never agreed to their response..their response was this or nothing..they would let me talk or explain what happened to anyone Sincerely, [redacted] ***
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Prior to placing their order, our customer was presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” In regards to rescheduled events, the terms further clarify that if an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refundIt should be noted that purchasing and listing tickets on our site are two separate transactionsWhen a customer purchases tickets on our site, there is no guarantee that reselling on our site will be offeredAs our customer placed their order for Flash Seats tickets, they are unable to list the tickets on our site for resale as Fan Sellers are provided the option to list Hard Stock or PDF e-tickets onlyAs the ticket type is dependent upon the primary issuer, not Vivid Seats, a change in ticket type is outside of our purviewWhile our customer is not able to list their tickets on our network, there are other reputable sites that allow the resale of Flash Seats tickets including www.FlashSeats.comWe encourage our customer to explore this method of resellingIf they have further questions, they are welcome to reach out to our customer service departmentAs valid tickets have been transferred to our customer prior to their event on 10/16/2017, we consider this matter closed.Regards,Vivid Seats
Thank you for providing this replyAlthough our customer continues to press forward, we maintain that valid tickets were delivered prior to their event which has since passedAll communication with our customers is recorded and monitored for quality purposes, as such, we are able to verify that the first communication with our customer was on 9/23/at approximately 11:AM CST, the day prior to their eventThis representative informed our customer that their tickets had already been transferred to their accountThe representative offered to look into a re-transfer attempt as a courtesy though they did not guarantee that this could be completedAs we previously stated the tickets were originally transferred to our customer’s account on 9/12/prior to the event on 9/24/2017.In regards to the ticket transfer we would like to provide clarification on the procedureThe ticket transfer is processed through a third partyThe email our customer received was not a code but an email detailing the steps that must be taken to accept the transfer on this third party siteOur customer was prompted to set up an account with the same email address and proceed through the steps of accepting the transfer to display the tickets on a mobile device and gain entry into their event.As we have thoroughly addressed our customer’s concerns, we consider this matter closedIf our customer has additional questions pertaining to the ticket transfer process, we welcome them to contact us directly to discussRegards,Vivid Seats
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have received my fund and I'm very satisfied Sincerely, [redacted]
Thank you for getting back to us regarding this issueAs previously stated, we have contacted Mr [redacted] and as a one time courtesy provided his desired resolutionAs such, we consider this matter resolved.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: I understand you are a middle man for ticketsBut you are allowing your clients to ruin what should be great experiences for your true customers like meIn your response you say we amicably came to an agreementThere was no agreementYou, Vivid held the concert tickets hostageBasically telling me I had to accept the offer or I would not be able to go to the concertThe problem is that I had planned this trip and purchased these great seats months in advanceVivid/Seller were playing a fraud game of chanceI was locked into a hotel, Limo, and other fun festivities for a client and wife along with my wifeThis problem with wrong tickets was not a chance thingVivid/seller is playing a numbers gameThe concert experience was ruined and I am still in pain after dealing with all this chaos Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 11, 2015/08/11) */ Mr [redacted] indicates that he purchased tickets through the Vivid Seats website at a price above the amount originally displayed on the tickets, which is known as the face valueHe feels that this price is an overcharge and entitles him to a refundVivid Seats is a secondary marketplace and is not directly affiliated with any artist or venue and does not sell tickets as a primary box officeRather, we act as an intermediary between fans and ticket-holdersThis means that the prices of tickets listed on our site are set independently by sellers, not Vivid Seats, based on those sellers' assessments of changing market factors such as customer demandThis price is not based on the face value, and may change at any timeThese facts are communicated in transparent language in our FAQ and Sales Terms (www.vividseats.com/terms.html): "VividSeats.com displays tickets from a vast network of ticket resellers who price their inventory according to their market value, not the original printed value, or 'face value.' For this reason, the price indicated on the ticket may often be lower than the price the tickets are offered for sale at VividSeats.comticket prices are determined by the ticket sellers and not VividSeats.com." Also, we understand that Mr [redacted] is upset that the tickets he purchased for [redacted] were automatically upgraded by the seller before delivery, but we are confident that resulting seats were, in fact, upgrades from the original section and rowOur records also indicate that the order was fulfilled correctly and in accordance with our Sales Terms and Conditions (www.vividseats.com/terms.html)These terms, which are clearly visible on our website, state: "Vivid Seats agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets describedVivid Seats also reserves the right to replace tickets with comparable or upgraded tickets if originally ordered tickets are no longer availableDefinitions of 'comparable' and 'upgraded' are made at the reasonable discretion of Vivid Seats." This upgrade policy is reiterated in our 100% Buyer Guarantee and FAQ page As previously stated, Vivid Seats is not directly affiliated with any artist or venue; as a secondary marketplace, we act as an intermediary between fans and a vast network of ticket resellersThis means that tickets purchased on our site are subject to change and not guaranteed to be part of a specific section, and Vivid Seats is not made aware of such arrangements ahead of timeAdditionally, the seller of Mr [redacted] 's tickets noted that the tickets' corresponding seats could be subject to upgradeThe change that was ultimately applied to Mr [redacted] 's order moved him from Section to Section which moved him closer to the action and was therefore considered to be an upgrade Vivid Seats remains a trusted source for tickets thanks to our low prices relative to other secondary marketplaces, transparent order process, and commitment to excellent customer serviceWhile we attempted to reach out to resolve the issue with Mr [redacted] , he refused to discuss the matter on the phoneCustomer satisfaction is important to us and we have provided a one-time courtesy refund to Mr [redacted] We trust that this is a suitable resolution to the issueand we now consider this matter resolved Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/08/11) */ It appears that this outfit sold me sets of tickets times, and then resold them to someone else...I have had enough, requested and received a full refundThis has been the absolute WORST ticket buying experience I have ever had......they do not deserve to be in businessWARN OTHERS!
Thank you for reaching out to us regarding this issue and appreciate the opportunity to address a customer’s concernsVivid Seats has been in contact with Mr [redacted] and while we maintain we are not at fault, in the interest of customer service both parties have found an amicable resolutionOn 12/21/15, Mr [redacted] purchased tickets to see AC/DC on 3/26/This event has been postponed to a later date still to be determinedOn 3/8/16, we contacted Mr [redacted] to inform them of this event changeThey have since indicated that they would no longer be able to attend, to which it should be noted that Mr [redacted] typically would not be able to receive a refund for postponed events per the agrepolicies at checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we typically are unable to cancel orders or offer refunds As previously mentioned, Vivid Seats has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Vivid Seats for their future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms***We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processIn regards to Ms***’s statement that she was not notified of the limited view prior to completing her purchase, we should note that is inaccurateAs Ms [redacted] mentioned, while she was reviewing her ticket selection she was provided with the Notes section, which included the Limited View notationAfter selecting tickets, Ms [redacted] was brought to the Login page and directed to provide shipping, delivery, and billing informationMs [redacted] was then brought to the Place Order pageThis page discloses an itemized breakdown of the order, which for Ms [redacted] specified, "Notes: Limited ViewPartial View” prior to placing her orderVivid Seats operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounterWe have reached out to Ms [redacted] regarding this matter and have come to a resolution that is amicable to both partiesWe encourage Ms [redacted] to reach out to our customer service team for any additional concerns; as it currently stands, we consider this matter resolvedRegards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderAdditionally, our site is completely user-driven meaning all order details are either selected or inputted by the customerWhen Ms [redacted] selected her event, [redacted] , she continued to the ticket listing pageAt this time, for both orders, Ms [redacted] selected a listing that was clearly labeled, “Section: Orchestra Row: K Notes: Obstructed View” and "Section: Orchestra Row: H Notes: Obstructed View." Ms [redacted] was also presented with an interactive map that displayed Orchestra and the four locations that this section containedOnce this listing was selected, Ms [redacted] continued to the Login page which displays a detailed order summary on the right side prior to both transactions which included the disclosure of an obstructed viewAfter customers enter an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, the ticket location, and the total charge highlighted in bold textAt this point, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ms [redacted] received the valid tickets, which she selected, for both orders prior to her event which has since passedAs all order details were sufficiently displayed prior to placing her orders, we consider this matter closedIf Ms [redacted] has any additional concerns pertaining to either order, we encourage her to contact our customer service department.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response becauseI am writing the Revdex.com because the claim of Vivid Seat company is bogusThe company never attempted me to discuss my situation to their management teamI attempted to discuss my situation to many individuals but they also say that there is no higher level than themI can even provide the names of the people that help me in that stadium that Sunday afternoonVivid sets have multiple complains from many individuals like meThey even forward the complaints to Revdex.comThe consumer like us needs help from companies like Vivid SeatsI wish I can forward my complaint to their CEO or the president of their companyInstead of me talking to their customer service representatives that claims nobody is higher than themPLEASE HELP US Revdex.com FROM VIVID SEATS Sincerely, [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsOn 07/14/2015, Mr [redacted] purchased tickets to see Janet Jackson on 02/22/This event was later postponed by the artist and/or venue for a later date They have since indicated that they would no longer be able to attend, to which it should be noted that Mr [redacted] typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout.This policy is in place with the goal of ensuring that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the rescheduled event in order to be responsive to the needs of our customersAs such, we resolved this matter with Mr [redacted] and hope he will consider Vivid Seats for his future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderAfter selecting the event they were interested, they navigated to the ticket listing pageThe listing our customer selected clearly stated, "Section: Row: 7." These order details were reiterated for our customer on the Login and checkout page prior to entering any payment informationNo seat numbers are provided to customers at this time; this is a common occurrence in the industryAlthough our customer has indicated that the listing was misleading, we would like to note that this is inaccurate as they received the exact tickets they selected, in Section: Row: 7, immediately after the order was placed and prior to their event on 9/29/Nevertheless, Vivid Seats has been in contact with our customer and as a one-time courtesy, we have reached an amicable resolutionAs such, we consider this matter resolved and welcome our customer to contact us directly with any additional questions they may have.Regards,Vivid Seats
Thank you for reaching out to us regarding this matterVivid Seats facilitates thousands of successful transactions each day with satisfied customersOur customer’s security is of the utmost importance to us and every order goes through our rigorous verification process to ensure all orders placed on our site are authorized by the cardholderUpon review by our internal fraud investigation team it was determined that this was an authorized transactionBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryPrior to receiving this claim, Vivid Seats has been in contact with Ms [redacted] via email, and we believe we have reached an amicable resolution for both partiesAs such, we consider this matter resolvedIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards, Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsOn 3/21/Mr [redacted] placed an order for J [redacted] scheduled to happen on 3/26/Mr [redacted] 's tickets were set for a Will Call pickup and we attempted to reach Mr [redacted] for the required information to have this set up for himThere was information that was still required to be shipped to him in order for him to be able to pick up his tickets the day of the eventMr [redacted] indicated he would reach back out to us with the best address to ship this informationSince we did not receive any further correspondence from Mr [redacted] , on where to provide said information, our seller was unable to arrange for the tickets to be at will call under Mr [redacted] ’s nameWe contacted Mr [redacted] to inform him of this issue prior to the event and, in accordance with our 100% Buyer Guarantee, issued a full refundIn addition to submitting a full refund for Mr [redacted] we offered an additional credit with our company, which was declined.We have been in contact with Mr [redacted] regarding this issue and have offered all resolutions availableOur management team is available to handle any additional concerns that Mr [redacted] may have.Regards,Vivid Seats
Thank you for reaching out to us regarding this matterWe appreciate the opportunity to address Mr [redacted] concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryMr [redacted] has claimed that his tickets were not delivered; this is inaccurateMr [redacted] placed his order for Willie Nelson tickets on 12/14/at 11:AM CST and his valid tickets were delivered later that day via email at 12:PM CSTAdditionally, prior to receiving this claim, Mr [redacted] ’s tickets were re-sent as a courtesy on 2/8/and downloaded shortly thereafterIn regards to Mr [redacted] ’s statement that his event has been cancelled we would like to provide clarificationOur sales terms clearly state that, “If an event is canceled, you will be given a full refundIf an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” Mr [redacted] contacted us on 2/8/requesting a refundAs Vivid Seats had not yet verified the cancelled event, we requested Mr [redacted] to patiently wait for further informationNevertheless, Vivid Seats has been in contact with Mr [redacted] via email, and have found an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service teamRegards, Vivid Seats
Complaint: I am rejecting this response because: Sincerely, Chad [redacted] This is legalized scalping I was never given a price breakdown or saw that there was a "service fee"NeverNever saw any service fee listed Never What service? NoneAs I said, $ticket paid $each, $profit per ticket wasnt enough They snuck in an extra $"service fee" This is fraud and scalpingBoth illegal I also never saw, accepted or was explained to about an extra service feeMore deceptive business practicesI clicked to buy two tickets at $each ( $+ tax & shipping) and suddenly the total was $840+ The fee was added automatically at the end without my approval This is disgusting and should not be allowed
Thank you for getting back to usAlthough Ms [redacted] continues to press forward with this issue, we must reiterate our 100% Buyer Guarantee that the tickets they purchased will be valid for the eventPer our refund policy stated on our website and agreed to by Ms [redacted] with our sales agent, we can only offer refunds in instances where the event has been outright cancelled with no possibility of being rescheduled.These policies are described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, our sales agents require that a customer verbally agree to the Vivid Seats sales terms and conditions and are made aware that they may be paying above face value for their ticketsMs [redacted] had to agree to our Terms & Conditions at the time of checkout, which included our “all sales are final” policy as wellIf Ms [redacted] has any additional concerns she would like to discuss, she is welcome to reach out to our customer service departmentAs it stands, we consider this matter closedRegards,Vivid Seats
Complaint: [redacted] I am rejecting this response because your listing is misleading and your website is very deceptive You have 1,of complaints on ripoff reports and from the Revdex.comIt was an error by my year old daughter who didn't mean to purchase tickets Sincerely, [redacted] ***