Thank you for reaching out to us regarding the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining simple, transparent policies.During our four-screen checkout process, in the area describing our 100% Buyer Guarantee, the following message is shown: "Full refund for events that are canceled and not rescheduled." On 1/19/16, Ms [redacted] purchased tickets to see AC/DC on 3/8/On the date of the event, the artist postponed the eventOn 6/1/16, the new date of 9/1/was set by the artist and we contacted Ms [redacted] to inform her of this new dateShe has since indicated that she will no longer be able to attendIt should be noted that, per the terms and conditions that Ms [redacted] agreed to prior to checking out, she is not due to receive a refund for this event that has been rescheduled and not cancelled.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy was described in detail in the Vivid Seats Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message was displayed directly above the box that Ms [redacted] clicked to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”Ms [redacted] 's tickets were sent to her by email moments after she completed her purchase on 1/19/16, and she has downloaded them since that timeWe have attempted to contact Ms [redacted] in an effort to provide a resolution to this matter that would be amicable to both partiesHowever, we have been unsuccessful in reaching herOur management team is available to handle any additional concerns that Ms [redacted] may have; as it presently stands, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us and bringing this matter to our attentionAt Vivid Seats, we value our customers and would like to take the time to address Ms [redacted] ’s concernsIt should be noted that Vivid Seats is an online resale marketplace, which means that we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” On 1/21/16, Ms [redacted] purchased tickets to see *** on 3/23/This event was later rescheduled by the artist and/or venue for 9/4/On 3/7/16, we contacted Ms [redacted] to inform her of this date changeShe has since indicated that she would no longer be able to attend, to which it should be noted that Ms [redacted] is not due to receive a refund for this rescheduled event per the policy agreed to prior to checkoutAs stated in the Sales Terms and Conditions to which Ms [redacted] agreed, "If an event is canceled, you will be given a full refundIf an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund." Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Ms [redacted] 's valid, authentic tickets were delivered to her by email moments after she submitted her order, and she has since downloaded themThe tickets remained valid for entry to the rescheduled date of the eventTherefore, Vivid Seats has acted in full accordance with our 100% Buyer GuaranteeIt should also be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter at this time, and encourage Ms [redacted] to follow up with her financial institution with any questions regarding the outcome of the disputeAt this time, we consider this matter resolved.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: Sincerely, Gregory [redacted] Sorry for your response....like stated on my iPad charges were much lower than final charges and also got charged overnite fees that were bogus...tried to call vivid seats right after charges were discovered at 9:but was hung up on...also delivery date was to far in advance...tickets did not come overnite...you broke the contract.contacted credit card and discussed with them that vivid seats was scamming and they said they knew all about vivid seats...they can work it out with the bank
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Brian ***
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsIn the interest of customer service we have spoken to Ms [redacted] , and while we maintain we are not at fault, both parties have found an amicable resolution.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their ticket quantity, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the quantity and prices of their tickets, delivery and service fees, and the total charge highlighted in redAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”As previously stated Vivid Seats has been in contact with Ms [redacted] , and both parties have found an amicable resolutionIf Ms [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service teamAs it stands we consider this matter closedRegards,Vivid Seats
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, John [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.In regards to Ms [redacted] 's concern about her view having an obstruction, it should be noted that Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAs a marketplace, we require all sellers to list any and all disclosures that are on the tickets, including limited viewWe confirmed that Ms [redacted] ’s tickets have no obstructions listed on the ticketsAny last-minute decisions regarding an obstruction are made entirely at the discretion of the venue and are, therefore, beyond our control and purviewThese stipulations are clearly stated in the Sales Terms and Conditions that Ms [redacted] agreed upon submitting her order: “Vivid Seats is acting as a ticket marketplaceThis means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live eventsIt also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing groupVivid Seats is not representing any official organizer of the events listed.”We have been in contact with Ms [redacted] regarding this issue and have made multiple attempts to contact her in regards to providing a resolution to this issue, but have been unable to reach herVivid Seats operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Ms [redacted] to utilize this resource for any additional concerns; as it currently stands, we consider this matter closed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: the offer of resolution referred to was an offer for %off the purchase of new ticketsThis is not an acceptable response to the complaintI would consider an offer for an amount off the purchase price of the tickets already purchased Sincerely, Alisa [redacted]
Complaint: [redacted] I am rejecting this response because:vivid seats did not refund my bank I contacted my bank and we called vivid seats on way to ask what date I was refunded and also if they have a receipt or some type of document to PROVE they sent a refundVivid seats told my bank and myself that there was nothingthey could do they could not provide us with a date of refund and they could not provide any type of supporting documents showing a credit or refund in the full amount of almost $had been sentMy bank advised that I re open the dispute as if they had issued the refund I would have received it right awayvivid seats has lied to me and my bank( ***) [redacted] recorded our conversations with vivid seats and will betaking legal action against the company for the fraud they have committed Sincerely, [redacted]
Thank you for getting back to us regarding this issueAs we previously stated, after Mrs [redacted] selected her tickets and entered her email address to create an account, she was taken to the Checkout pageThis page features an in-depth order summary located on the right side of the screen that clearly displays the delivery and service fees, number and prices of tickets, and the total charge highlighted in redMrs***’s order total was also shown directly above the place order buttonThis service fee is standard in the industry and covers the operating costs of our marketplace and compensates our team for offering a platform for customers such as Mrs [redacted] to purchase tickets to live events We have attempted many times to reach out to Ms [redacted] to walk her through the checkout process and have been unable to reach herAccordingly, we consider this matter closed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:WowAgain, you are trying to blame me for some reasonI am very contactableThe problem is that you didn't contact me when you should haveYou contacted me AFTER the factI was given misleading information by one of your many customer service reps, and that is what led to this whole messIf not offering a refund, then, what resolution am I calling you about? To be treated poorly by your "customer service" team again? Sincerely, [redacted]
Vivid Seats has reached out to Ms [redacted] fe and both parties have found an amicable resolutionIf Ms [redacted] fe has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team
Thank you for reaching out to us regarding this issue, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersIn regards to her statement, we kept Ms [redacted] updated during this process and the tickets were successfully delivered by [redacted] prior to the event, in accordance with our Sales Terms and ConditionsAs Ms [redacted] has also filed a dispute with her credit card company regarding this order, we are unable to assist with any other standing issues while this remains activeWe hope Ms [redacted] was able to enjoy her event; as it stands, we consider this matter closedRegards,Vivid Seats
Thank you for reaching out to us regarding this matterWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersWith regard to Mr [redacted] concern about tickets being available before the tickets on the primary market were released to the general public, we would like to provide clarificationTickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribersArrangements parties may have with box offices, venues, promoters, artists, or teams allow them to know in advance where they will acquire tickets.The tickets Mr [redacted] purchased on 2/23/were originally deemed E-tickets which can easily be emailed to customersThe seller of Mr [redacted] tickets was later notified that the official venue had changed the delivery method for this eventSince Vivid Seats has no affiliation with the venue, such matters are outside of our purviewAs such, Vivid Seats has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAt this time we consider this matter resolved and encourage Ms [redacted] to contact a member of our customer service team if he has any further questions or concerns regarding this order.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”Prior to this complaint we had been in contact with Mr [redacted] and explained our all sales are final policy and why we are unable cancel his orderIf Mr [redacted] has any additional questions or concerns he is welcome to contact a member of our management team.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Ms [redacted] is claiming that their order total for their tickets was $525.00,when in fact that was the price per ticketVivid Seats facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an order, as when a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summaryMs [redacted] is shown the number and prices of tickets (X $each), delivery and service fees ($539.32), and the total charge highlighted in red ($2639.32)As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final." These messages would have been clearly visible to Ms [redacted] during the purchase process.We have been in contact with Ms [redacted] regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Ms [redacted] may have, we consider this matter closed.Regards,Vivid Seats
Revdex.com: I'd like to say that I could not be more satisfied with the way I was treated my the management when I finally got to one, however dealing with the customer service team is not a battle I would ever want to undertake again Vivid seats states that their website is "user driven" but to my estimation it is not user friendlyI have ordered many an item online before and not encounter this sort of shenanigans After over complaints this year about Vivid seats, and many with the same complaint as mine, you would think that they would monitor and be proactive in solving their obvious IS difficulties I believe it to be an inaccurate statement that there ever was "indepth order summary that displayed the quantity and prices of tickets..." My unwanted tickets were refunded and I have a guarantee that my remaining seats are side by side I have reviewed the response made by the business in reference to complaint ID 11634633, and find that this resolution is satisfactory to me Sincerely, Terry ***
Thank you for reaching out to us, as we at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).We have been in contact with Ms [redacted] regarding this issue and have reached an amicable resolutionWe hope that Ms [redacted] enjoys her event and considers Vivid Seats for her future ticketing needsOur management team is available to handle any additional concerns that Ms [redacted] may have and as it stands, we consider this matter resolved.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.On 06/20/2015, Ms [redacted] purchased tickets to see Janet Jackson on 2/14/This event was later postponed by the artist and/or venue for a date to be determinedOn 12/28/15, we contacted MsLee to inform them of this date changeThey have since indicated that they would no longer be able to attend, to which it should be noted that MsLee cannot receive a refund for rescheduled/postponed events per the agrepolicies at checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) as such " All sales are final.No refunds will be given for any reason other than cancellation of the event or failure to timely deliver valid ticketsA buyer may always sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event.We have attempted to contact Ms [redacted] multiple times but have be unable to reach an amicable resolutionOur management team is available to handle any additional concerns that Ms [redacted] may have, however, as this event has not been cancelled, we cannot offer the desired resolution and consider this matter closedRegards,Vivid Seats
Thank you for reaching out to us regarding the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining simple, transparent policies.During our four-screen checkout process, in the area describing our 100% Buyer Guarantee, the following message is shown: "Full refund for events that are canceled and not rescheduled." On 1/19/16, Ms [redacted] purchased tickets to see AC/DC on 3/8/On the date of the event, the artist postponed the eventOn 6/1/16, the new date of 9/1/was set by the artist and we contacted Ms [redacted] to inform her of this new dateShe has since indicated that she will no longer be able to attendIt should be noted that, per the terms and conditions that Ms [redacted] agreed to prior to checking out, she is not due to receive a refund for this event that has been rescheduled and not cancelled.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy was described in detail in the Vivid Seats Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message was displayed directly above the box that Ms [redacted] clicked to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”Ms [redacted] 's tickets were sent to her by email moments after she completed her purchase on 1/19/16, and she has downloaded them since that timeWe have attempted to contact Ms [redacted] in an effort to provide a resolution to this matter that would be amicable to both partiesHowever, we have been unsuccessful in reaching herOur management team is available to handle any additional concerns that Ms [redacted] may have; as it presently stands, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us and bringing this matter to our attentionAt Vivid Seats, we value our customers and would like to take the time to address Ms [redacted] ’s concernsIt should be noted that Vivid Seats is an online resale marketplace, which means that we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” On 1/21/16, Ms [redacted] purchased tickets to see *** on 3/23/This event was later rescheduled by the artist and/or venue for 9/4/On 3/7/16, we contacted Ms [redacted] to inform her of this date changeShe has since indicated that she would no longer be able to attend, to which it should be noted that Ms [redacted] is not due to receive a refund for this rescheduled event per the policy agreed to prior to checkoutAs stated in the Sales Terms and Conditions to which Ms [redacted] agreed, "If an event is canceled, you will be given a full refundIf an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund." Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Ms [redacted] 's valid, authentic tickets were delivered to her by email moments after she submitted her order, and she has since downloaded themThe tickets remained valid for entry to the rescheduled date of the eventTherefore, Vivid Seats has acted in full accordance with our 100% Buyer GuaranteeIt should also be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter at this time, and encourage Ms [redacted] to follow up with her financial institution with any questions regarding the outcome of the disputeAt this time, we consider this matter resolved.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: Sincerely, Gregory [redacted] Sorry for your response....like stated on my iPad charges were much lower than final charges and also got charged overnite fees that were bogus...tried to call vivid seats right after charges were discovered at 9:but was hung up on...also delivery date was to far in advance...tickets did not come overnite...you broke the contract.contacted credit card and discussed with them that vivid seats was scamming and they said they knew all about vivid seats...they can work it out with the bank
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Brian ***
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsIn the interest of customer service we have spoken to Ms [redacted] , and while we maintain we are not at fault, both parties have found an amicable resolution.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their ticket quantity, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the quantity and prices of their tickets, delivery and service fees, and the total charge highlighted in redAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”As previously stated Vivid Seats has been in contact with Ms [redacted] , and both parties have found an amicable resolutionIf Ms [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service teamAs it stands we consider this matter closedRegards,Vivid Seats
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, John [redacted]
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.In regards to Ms [redacted] 's concern about her view having an obstruction, it should be noted that Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAs a marketplace, we require all sellers to list any and all disclosures that are on the tickets, including limited viewWe confirmed that Ms [redacted] ’s tickets have no obstructions listed on the ticketsAny last-minute decisions regarding an obstruction are made entirely at the discretion of the venue and are, therefore, beyond our control and purviewThese stipulations are clearly stated in the Sales Terms and Conditions that Ms [redacted] agreed upon submitting her order: “Vivid Seats is acting as a ticket marketplaceThis means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live eventsIt also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing groupVivid Seats is not representing any official organizer of the events listed.”We have been in contact with Ms [redacted] regarding this issue and have made multiple attempts to contact her in regards to providing a resolution to this issue, but have been unable to reach herVivid Seats operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Ms [redacted] to utilize this resource for any additional concerns; as it currently stands, we consider this matter closed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: the offer of resolution referred to was an offer for %off the purchase of new ticketsThis is not an acceptable response to the complaintI would consider an offer for an amount off the purchase price of the tickets already purchased Sincerely, Alisa [redacted]
Complaint: I am rejecting this response because:Your company offered me no compensation for this costly and embarrassing event Sincerely, Michael ***
Complaint: [redacted] I am rejecting this response because:vivid seats did not refund my bank I contacted my bank and we called vivid seats on way to ask what date I was refunded and also if they have a receipt or some type of document to PROVE they sent a refundVivid seats told my bank and myself that there was nothingthey could do they could not provide us with a date of refund and they could not provide any type of supporting documents showing a credit or refund in the full amount of almost $had been sentMy bank advised that I re open the dispute as if they had issued the refund I would have received it right awayvivid seats has lied to me and my bank( ***) [redacted] recorded our conversations with vivid seats and will betaking legal action against the company for the fraud they have committed Sincerely, [redacted]
Thank you for getting back to us regarding this issueAs we previously stated, after Mrs [redacted] selected her tickets and entered her email address to create an account, she was taken to the Checkout pageThis page features an in-depth order summary located on the right side of the screen that clearly displays the delivery and service fees, number and prices of tickets, and the total charge highlighted in redMrs***’s order total was also shown directly above the place order buttonThis service fee is standard in the industry and covers the operating costs of our marketplace and compensates our team for offering a platform for customers such as Mrs [redacted] to purchase tickets to live events We have attempted many times to reach out to Ms [redacted] to walk her through the checkout process and have been unable to reach herAccordingly, we consider this matter closed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:WowAgain, you are trying to blame me for some reasonI am very contactableThe problem is that you didn't contact me when you should haveYou contacted me AFTER the factI was given misleading information by one of your many customer service reps, and that is what led to this whole messIf not offering a refund, then, what resolution am I calling you about? To be treated poorly by your "customer service" team again? Sincerely, [redacted]
Vivid Seats has reached out to Ms [redacted] fe and both parties have found an amicable resolutionIf Ms [redacted] fe has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team
Thank you for reaching out to us regarding this issue, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersIn regards to her statement, we kept Ms [redacted] updated during this process and the tickets were successfully delivered by [redacted] prior to the event, in accordance with our Sales Terms and ConditionsAs Ms [redacted] has also filed a dispute with her credit card company regarding this order, we are unable to assist with any other standing issues while this remains activeWe hope Ms [redacted] was able to enjoy her event; as it stands, we consider this matter closedRegards,Vivid Seats
Thank you for reaching out to us regarding this matterWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersWith regard to Mr [redacted] concern about tickets being available before the tickets on the primary market were released to the general public, we would like to provide clarificationTickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribersArrangements parties may have with box offices, venues, promoters, artists, or teams allow them to know in advance where they will acquire tickets.The tickets Mr [redacted] purchased on 2/23/were originally deemed E-tickets which can easily be emailed to customersThe seller of Mr [redacted] tickets was later notified that the official venue had changed the delivery method for this eventSince Vivid Seats has no affiliation with the venue, such matters are outside of our purviewAs such, Vivid Seats has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAt this time we consider this matter resolved and encourage Ms [redacted] to contact a member of our customer service team if he has any further questions or concerns regarding this order.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placedThis practice is disclosed and made transparent throughout our website and the order processBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.”Prior to this complaint we had been in contact with Mr [redacted] and explained our all sales are final policy and why we are unable cancel his orderIf Mr [redacted] has any additional questions or concerns he is welcome to contact a member of our management team.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Ms [redacted] is claiming that their order total for their tickets was $525.00,when in fact that was the price per ticketVivid Seats facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an order, as when a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summaryMs [redacted] is shown the number and prices of tickets (X $each), delivery and service fees ($539.32), and the total charge highlighted in red ($2639.32)As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final." These messages would have been clearly visible to Ms [redacted] during the purchase process.We have been in contact with Ms [redacted] regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Ms [redacted] may have, we consider this matter closed.Regards,Vivid Seats
Revdex.com: I'd like to say that I could not be more satisfied with the way I was treated my the management when I finally got to one, however dealing with the customer service team is not a battle I would ever want to undertake again Vivid seats states that their website is "user driven" but to my estimation it is not user friendlyI have ordered many an item online before and not encounter this sort of shenanigans After over complaints this year about Vivid seats, and many with the same complaint as mine, you would think that they would monitor and be proactive in solving their obvious IS difficulties I believe it to be an inaccurate statement that there ever was "indepth order summary that displayed the quantity and prices of tickets..." My unwanted tickets were refunded and I have a guarantee that my remaining seats are side by side I have reviewed the response made by the business in reference to complaint ID 11634633, and find that this resolution is satisfactory to me Sincerely, Terry ***
Thank you for reaching out to us, as we at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).We have been in contact with Ms [redacted] regarding this issue and have reached an amicable resolutionWe hope that Ms [redacted] enjoys her event and considers Vivid Seats for her future ticketing needsOur management team is available to handle any additional concerns that Ms [redacted] may have and as it stands, we consider this matter resolved.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.On 06/20/2015, Ms [redacted] purchased tickets to see Janet Jackson on 2/14/This event was later postponed by the artist and/or venue for a date to be determinedOn 12/28/15, we contacted MsLee to inform them of this date changeThey have since indicated that they would no longer be able to attend, to which it should be noted that MsLee cannot receive a refund for rescheduled/postponed events per the agrepolicies at checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsThis policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) as such " All sales are final.No refunds will be given for any reason other than cancellation of the event or failure to timely deliver valid ticketsA buyer may always sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event.We have attempted to contact Ms [redacted] multiple times but have be unable to reach an amicable resolutionOur management team is available to handle any additional concerns that Ms [redacted] may have, however, as this event has not been cancelled, we cannot offer the desired resolution and consider this matter closedRegards,Vivid Seats