Complaint: [redacted] I am rejecting this response because: no matter what they claim I am sure I never completed the purchaseI accepted $back only because they said that that was absolutely all they would do I had tocut my losses Sincerely, [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Although our customer has indicated that tickets were not delivered, this should be noted as inaccurateOur records indicate the tickets purchased were delivered to the email address on fileNevertheless, we do acknowledge the concerns of the customer with the event being the same day as the order was placed; as such, our customer received a resolution detailed via email on 10/4/If our customer has any additional questions regarding the resolution, we welcome them to reply to the email or contact our customer service department to further discuss.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:My husband was with me viewing these thickets Notification did not come up until after payment information was submittedI saw a quick screen come up that flashed and then went to order confirmationSecond concern, I purchase the tickets that come two weeks prior a concert but they have always been clear on the row, section and seat I think the seller has an obligation to buyer to give the seat numberAt least notify them within a week of purchase I think for good faith the seller should at least send me a picture or notify me of the seat number we will be locatedCan Vivid Seats elaborate on this practice? After I noticed that there was no row number I came to the Revdex.com to see and also bumped into a website and I was very alarmed that people who have selected with no seat number never get their tickets and Vivid Seats doesn't do anything but blame the seller They don't get the tickets because the seller is just boasting they have tickets when they really don't Vivid Seats and Revdex.com do you understand how a customer must feel after reading this malpractice? I think that is a great failureNow, I'm in the same boatAlso Vivid Seats boast on 100% Buyer satisfaction guarantee I immediatelynot even minutes past when I voiced my dissatisfaction to Vivid Seats Revdex.com, are they allowed to say that? Promote 100% Satisfaction I have purchased through [redacted] , [redacted] , and [redacted] and have never had this happen As far as I recall I have only complained one time to the Revdex.com I'm very scared I'm out $I'm also worried that this person is juggling the seats to see if they can sell them for a higher price I have purchased many concert tickets in the past and typically when you click on the seat and row the information is automatically there Is this a correct practice? Is this why Vivid Seats has so many complaints because people have gotten accustomed to better automatic transactions? My other concern is I'm going to be stuck with obstructed viewing in the section for an estimated total of $500+ for two tickets? The only solution your team offered was to resell them I can't in good conscience sell these tickets at that price if it is an obstructed viewI went back and it did not say obstructed view when I hover over the seats I selected that same day There is a problem here And information on the right side was obviously not see on my screen I don't consider this matter closed Revdex.com, that's a typical response by ViViDThere is obviously an error going onI am not complaining of the price for that was very clear I did post about my experience and there was one friend who confirmed being screwed by VividOne friend who said they were happy with your service Alarming that 95% of issues not resolved If I should get my tickets, I promise to come back here and rectify any concerns I hope you can make sure the vendor really has the tickets and is just doing a wait and see what people purchase and then I'll get them, or any of the other valid complaints and unhappy campers I just think you need some more end-user testings with different browsers as well as different electronic devices that your customer will be using Worried, Monica ***- [redacted]
Complaint: [redacted] I am rejecting this response because:My concerns have still not been addressed and resolvedThis business has stolen from me and did nothing to support meFraudulent and terrible customer service Sincerely, [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Vivid Seats does not own or generate tickets, we do process thousands of successful orders each day—and each order is given the full protection of our 100% Buyer GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event—and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyHowever, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesThough Mr [redacted] has filed this claim stating he contacted us the day of the event, our records show that his wife spoke with our agent at this timeIt should also be noted that our agent did not indicate that this matter may not be resolved at all should they contact another agencyOur agent explained that in the very rare instance when tickets appear to be invalid, Vivid Seats acts quickly to conduct a thorough investigation into the matterMr [redacted] ’s wife expressed that she wished not to proceed with our investigation process to which our agent explained, should she not cooperate with the investigation, it may take longer to resolveOur agent clarified that this process typically takes 3-business days; however, if a customer does not provide the requested information, Vivid Seats is unable to completely understand the situationAfter investigating this matter, Vivid Seats has been in contact with Mr [redacted] via email, and we believe to have reached an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] or his wife have any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service teamRegards, Vivid Seats
Thank you for contacting us in reference to this matterWe appreciate this opportunity to address the concerns of our valued customer, Mr [redacted] Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processIn regards to Mr [redacted] ’s claim that he never received tickets to his event, should be noted as incorrectOn 7/31/16, Mr [redacted] placed an order for tickets to [redacted] ***, which was scheduled to take place at 7:PM on 9/18/Before Mr [redacted] submitted this order, Email Delivery was provided as the delivery methodThe tickets Mr [redacted] purchased were delivered to him at 8:AM the morning of 9/18/for his event that eveningWith respect to Mr [redacted] 's statement that his tickets were supposed to arrive before a certain date, we would like to provide clarificationThe date Mr [redacted] is describing is the Estimated Ship DateThis is the date we estimate the tickets will be shipped, not a guaranteeEstimated Ship Date is dependent upon the primary issuer of the tickets, with which Vivid Seats has no affiliationHowever, we do guarantee our customer that tickets will be delivered prior to the event.Mr [redacted] did not contact us prior to the event with his concernsHe reached out to us after the event had passed on 9/19/at which time we informed him that the email containing the tickets was sent and Mr [redacted] disclosed that he had in fact received the ticketsAs Mr [redacted] was provided valid tickets in time for the event; we have been consistent with our terms and conditions and are therefore unable to offer a refundMr [redacted] is encouraged to reach out to our customer service team with any additional concerns he may have; as it presently stands, we consider this matter closedRegards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.It should be noted that Vivid Seats facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an order, such as price per ticket and totalWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summaryMs [redacted] is shown both the number and price of said tickets, delivery and service fees, as well as the total charge highlighted in redAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid SeatsSince, customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final." These messages would have been clearly visible to Ms [redacted] during the purchase process Vivid Seats takes customer satisfaction very seriously, and it's for this reason that we have reached out to Ms [redacted] with a proposed solutionHowever, after multiple attempts, we were unable to reach an amicable resolutionWhile our offer still stands should Ms [redacted] wishes to reconsider, at this time we have done all we can to assist, and therefore we consider this matter closed Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their delivery and service fees, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge highlighted in red.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).We have attempted to contact Mrs [redacted] regarding this issue, but have been unable to reach herWhile our management team is available to handle any additional concerns that Mrs [redacted] may have, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr***We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryVivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in our delivery processAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Vivid Seats does not own or generate tickets, we do process thousands of successful orders each dayIn our measures to maintain a high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyThough Mr [redacted] indicated that the morning of his event he had not received further information regarding the delivery of his tickets at which time he contacted us, we would like to provide clarificationMr [redacted] placed his order on 12/30/at 7:PM CST and his Special Delivery instructions were sent precisely at 11:PM CST to the email address on file for his event which took place the following dayOur records verify that the directions that were sent to Mr***’s email were viewed from a workstation, not a mobile device, at 12/31/at 7:AM CSTWhen Mr [redacted] later contacted us at roughly 1:PM CST regarding his claim that his tickets had been picked up by another individual, we acted quickly to thoroughly investigate this matter as we take such claims seriouslyWe immediately contacted the seller of Mr***’s tickets who stated that the customer had contacted him for directions to the location and proceeded to pick up the tickets with two companionsAdditionally, the seller provided documentation regarding this communication which occurred at roughly 7:AM CST, minutes after the directions were viewed, and again at 10:AM CST, roughly thirty minutes before the tickets were picked upDuring our investigation into this matter, Vivid Seats also obtained documentation that Mr***’s three tickets were scanned into the venue shortly after he contacted us at 1:PM CSTProvided the above information, we are unable to substantiate Mr***’s claimThough Mr [redacted] has stated that we did not attempt to resolve this matter, we have thoroughly addressed Mr***’s concerns prior to receiving this claim in addition to offering him a resolutionMr [redacted] has since declined this offer made in the interest of customer serviceAs it currently stands, we consider this matter closed and encourage Mr [redacted] to contact our customer service if he has any additional concerns regarding his orderRegards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderOnce our customer selected the tickets they are interested in for “NHL Eastern Conference Semifinals: TBD at Washington Capitals - Home Game 1,” they continued to the Login page which displays a detailed order summary on the right sideAfter a customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold textAlthough our customer has indicated otherwise, this information is displayed before any credit card information is requestedAt this point, our customers are presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $612.50.” Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that once a customer submits an order, we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 4/13/and their valid tickets were transferred electronically shortly afterwardsPrior to receiving this claim we were in contact with our customer to address these concernsWe encourage our customer to contact us directly should they have any additional concerns pertaining to their order As our customer was sufficiently displayed all pricing details prior to submitting their order, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms***We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processVivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their order total, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen Ms [redacted] selected the tickets she was interested in they were clearly listed at $each, not $each as Ms [redacted] statedOur site is user-driven meaning all order details generate from what the customer selects or inputs during the checkout processOnce tickets were selected Ms [redacted] continued to the Login page which displayed a detailed order summary on the right side again stating the price per ticketAfter the customer entered an email address to create an account, she navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold, red textAt this point, Ms [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkoutDirectly below this Ms [redacted] was again presented with a message stating the total charge, “By clicking ‘Place Order,’ your credit card will be charged $960.00.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Although Ms [redacted] requested that her tickets be exchanged since tickets are listed by individual sellers, we are unable to do soStated clearly in our sales terms it states, “All sales are final; there are no cancellations, returns, or exchanges.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means once an order is placed we are unable to offer refunds and must adhere to an “all sales are final” policy which is common throughout the industryIt should also be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Ms [redacted] to contact her financial institution with any questions regarding its process or outcomeAt this time, we consider this matter closedRegards, Vivid Seats
Thank you for contacting us in reference to this matterAt Vivid Seats, we appreciate the opportunity to address the concerns of our valued customer, Mr***Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsMr [redacted] stated that we cancelled his order to resell after the World Series event was determined; this should be noted as inaccurateAt Vivid Seats, cardholder and account security is of the utmost importanceMr [redacted] placed his order on 10/at 8:PMIt should be noted that, as stated in our Sales Terms and Conditions to which Mr [redacted] agreed prior to purchase, "Vivid Seats reserves the right to cancel and refund the buyer's order at any time for any reason." Upon review by our internal verification team we were not able to verify that this was an authorized transaction, and the order was canceledMr***’s order was canceled at 8:PM and his credit card was not chargedAs such, we consider this matter closedRegards, Vivid Seats
Complaint: I am rejecting this response because: vividseats misled actual costs until after credit card was charged with a completely different amount indicated on website which would be charged to credit card A+ accredited rating for this business with over 80% negative tells me that it only takes money to buy an accreditation with Revdex.com The hundreds of complaints and reviews indicate that Revdex.com is just another marketing company Far from what it was used to be (for the consumer) Sincerely, Darlene ***
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderOnce our customer selected the tickets they were interested in for Dear Evan Hansen at the Music Box Theatre in New York, they continued to the Login page which displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold textThis breakdown was fully disclosed before our customer was asked to enter any payment informationAs our site is user-driven, no order can be placed without the customer having been displayed all order detailsNext, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $840.21.” Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we have thoroughly discussed this matter and provided additional itemized breakdowns for our customerAdditionally, our customer’s valid tickets were delivered on 6/15/prior to their event on 8/1/As all order details were sufficiently displayed prior to placing their order, we consider this matter closedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Although our customer has indicated that they did not receive tickets, this should be noted as inaccurateWhen our customer selected a listing for a football game on 9/24/2017, they selected a listing which was classified as [redacted] ***This ticket type is a form of electronic ticketing where access into the event is granted by presenting a form of digital ID, such as a credit card or via the [redacted] mobile app after registering for an account on the [redacted] websiteOur customer placed their order on 9/18/at 10:PM CST and their [redacted] tickets were delivered to the email address on file on 9/19/at 10:AM CST.We later discussed this matter with our customer on 9/22/and offered to look into re-transferring the ticketsWe discussed this matter with the seller on the order and were informed that they would not be able to facilitate this request as the tickets were only able to be transferred onceAs such, a representative aided our customer in setting up and reviewing their [redacted] account to accept the transfer.As a secondary marketplace, Vivid Seats is not affiliated with event or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreby our customer at the time of checkout.As valid tickets were transferred to our customer on 9/19/for them to accept through their [redacted] account, we have fully adhered to our terms and consider this matter closedIf our customer has additional questions regarding their order, we welcome them to contact us to further discuss.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.In regards to Mr [redacted] 's concerns about the service fees, it should be noted that based on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid Seats.We have attempted to contact Mr [redacted] regarding this issue, but have been unable to reach himIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:Two hidden fees were not explained {or} clearly visible when purchasing tickets These fees include $SHIPPING AND HANDLEING fee for downloaded tickets and $service fee are not visible on any receipt When purchasing the tickets online, these fees were NOT viewable I WILL NOT concede that I purchased six tickets - I selected four I don't care if the site is customer driven as you indicate in your email - I selected four tickets and was billed for six [PERIOD] Your customer service is useless as they read from a script and only blame customers for stupidity rather than attempting to resolve the problem Your business model is shady and corrupt and your hidden fees paint a picture of a crooked business model You should be ashamed Sincerely, [redacted]
Thank you for your response regarding Ms***’s concernsThough Ms [redacted] continues to press forward with this matter, Vivid Seats maintains that we have no affiliation with [redacted] , therefore, we do not redirect their customersOur records verify that Ms [redacted] selected our site using a search engine, not [redacted] Additionally, Vivid Seats' webdesign is distinctively unique while clearly identifies itself on the top of every page during the checkout processAs we have fully addressed Ms***’s concerns and she was adequately informed regarding the nature of her purchase, we consider this matter closedRegards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAs such, our policies do not always mirror those of [redacted] or the primary marketThough Ms [redacted] was able to attend this event, Vivid Seats has since deemed this event cancelledOur 100% Buyer Guarantee ensures that each customer will receive a refund if their event is cancelled outright.This information is stated in our Sales Terms and Conditions, and repeated on the checkout page with the following message: "Full refund for events that are canceled and not rescheduled." As such, Ms [redacted] received a full refund that was issued on 11/This information should be available through Ms [redacted] ' financial institution in 3-business daysAs such, we consider this matter resolvedRegards, Vivid Seats
Complaint: [redacted] I am rejecting this response because: no matter what they claim I am sure I never completed the purchaseI accepted $back only because they said that that was absolutely all they would do I had tocut my losses Sincerely, [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Although our customer has indicated that tickets were not delivered, this should be noted as inaccurateOur records indicate the tickets purchased were delivered to the email address on fileNevertheless, we do acknowledge the concerns of the customer with the event being the same day as the order was placed; as such, our customer received a resolution detailed via email on 10/4/If our customer has any additional questions regarding the resolution, we welcome them to reply to the email or contact our customer service department to further discuss.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:My husband was with me viewing these thickets Notification did not come up until after payment information was submittedI saw a quick screen come up that flashed and then went to order confirmationSecond concern, I purchase the tickets that come two weeks prior a concert but they have always been clear on the row, section and seat I think the seller has an obligation to buyer to give the seat numberAt least notify them within a week of purchase I think for good faith the seller should at least send me a picture or notify me of the seat number we will be locatedCan Vivid Seats elaborate on this practice? After I noticed that there was no row number I came to the Revdex.com to see and also bumped into a website and I was very alarmed that people who have selected with no seat number never get their tickets and Vivid Seats doesn't do anything but blame the seller They don't get the tickets because the seller is just boasting they have tickets when they really don't Vivid Seats and Revdex.com do you understand how a customer must feel after reading this malpractice? I think that is a great failureNow, I'm in the same boatAlso Vivid Seats boast on 100% Buyer satisfaction guarantee I immediatelynot even minutes past when I voiced my dissatisfaction to Vivid Seats Revdex.com, are they allowed to say that? Promote 100% Satisfaction I have purchased through [redacted] , [redacted] , and [redacted] and have never had this happen As far as I recall I have only complained one time to the Revdex.com I'm very scared I'm out $I'm also worried that this person is juggling the seats to see if they can sell them for a higher price I have purchased many concert tickets in the past and typically when you click on the seat and row the information is automatically there Is this a correct practice? Is this why Vivid Seats has so many complaints because people have gotten accustomed to better automatic transactions? My other concern is I'm going to be stuck with obstructed viewing in the section for an estimated total of $500+ for two tickets? The only solution your team offered was to resell them I can't in good conscience sell these tickets at that price if it is an obstructed viewI went back and it did not say obstructed view when I hover over the seats I selected that same day There is a problem here And information on the right side was obviously not see on my screen I don't consider this matter closed Revdex.com, that's a typical response by ViViDThere is obviously an error going onI am not complaining of the price for that was very clear I did post about my experience and there was one friend who confirmed being screwed by VividOne friend who said they were happy with your service Alarming that 95% of issues not resolved If I should get my tickets, I promise to come back here and rectify any concerns I hope you can make sure the vendor really has the tickets and is just doing a wait and see what people purchase and then I'll get them, or any of the other valid complaints and unhappy campers I just think you need some more end-user testings with different browsers as well as different electronic devices that your customer will be using Worried, Monica ***- [redacted]
Complaint: [redacted] I am rejecting this response because:My concerns have still not been addressed and resolvedThis business has stolen from me and did nothing to support meFraudulent and terrible customer service Sincerely, [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Vivid Seats does not own or generate tickets, we do process thousands of successful orders each day—and each order is given the full protection of our 100% Buyer GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event—and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyHowever, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesThough Mr [redacted] has filed this claim stating he contacted us the day of the event, our records show that his wife spoke with our agent at this timeIt should also be noted that our agent did not indicate that this matter may not be resolved at all should they contact another agencyOur agent explained that in the very rare instance when tickets appear to be invalid, Vivid Seats acts quickly to conduct a thorough investigation into the matterMr [redacted] ’s wife expressed that she wished not to proceed with our investigation process to which our agent explained, should she not cooperate with the investigation, it may take longer to resolveOur agent clarified that this process typically takes 3-business days; however, if a customer does not provide the requested information, Vivid Seats is unable to completely understand the situationAfter investigating this matter, Vivid Seats has been in contact with Mr [redacted] via email, and we believe to have reached an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] or his wife have any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service teamRegards, Vivid Seats
Thank you for contacting us in reference to this matterWe appreciate this opportunity to address the concerns of our valued customer, Mr [redacted] Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processIn regards to Mr [redacted] ’s claim that he never received tickets to his event, should be noted as incorrectOn 7/31/16, Mr [redacted] placed an order for tickets to [redacted] ***, which was scheduled to take place at 7:PM on 9/18/Before Mr [redacted] submitted this order, Email Delivery was provided as the delivery methodThe tickets Mr [redacted] purchased were delivered to him at 8:AM the morning of 9/18/for his event that eveningWith respect to Mr [redacted] 's statement that his tickets were supposed to arrive before a certain date, we would like to provide clarificationThe date Mr [redacted] is describing is the Estimated Ship DateThis is the date we estimate the tickets will be shipped, not a guaranteeEstimated Ship Date is dependent upon the primary issuer of the tickets, with which Vivid Seats has no affiliationHowever, we do guarantee our customer that tickets will be delivered prior to the event.Mr [redacted] did not contact us prior to the event with his concernsHe reached out to us after the event had passed on 9/19/at which time we informed him that the email containing the tickets was sent and Mr [redacted] disclosed that he had in fact received the ticketsAs Mr [redacted] was provided valid tickets in time for the event; we have been consistent with our terms and conditions and are therefore unable to offer a refundMr [redacted] is encouraged to reach out to our customer service team with any additional concerns he may have; as it presently stands, we consider this matter closedRegards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.It should be noted that Vivid Seats facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an order, such as price per ticket and totalWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summaryMs [redacted] is shown both the number and price of said tickets, delivery and service fees, as well as the total charge highlighted in redAs a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid SeatsSince, customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry This policy is described in detail in our Sales Terms and Conditions (www.vividseats.com/terms.html) and during checkout, where the following message is displayed directly above a box that customers must check to authorize the purchase: “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final." These messages would have been clearly visible to Ms [redacted] during the purchase process Vivid Seats takes customer satisfaction very seriously, and it's for this reason that we have reached out to Ms [redacted] with a proposed solutionHowever, after multiple attempts, we were unable to reach an amicable resolutionWhile our offer still stands should Ms [redacted] wishes to reconsider, at this time we have done all we can to assist, and therefore we consider this matter closed Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their delivery and service fees, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen a customer selects tickets, they are led to a Login page that displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they’re then taken to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge highlighted in red.As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid SeatsBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).We have attempted to contact Mrs [redacted] regarding this issue, but have been unable to reach herWhile our management team is available to handle any additional concerns that Mrs [redacted] may have, we consider this matter closed.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Mr***We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryVivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in our delivery processAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Vivid Seats does not own or generate tickets, we do process thousands of successful orders each dayIn our measures to maintain a high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyThough Mr [redacted] indicated that the morning of his event he had not received further information regarding the delivery of his tickets at which time he contacted us, we would like to provide clarificationMr [redacted] placed his order on 12/30/at 7:PM CST and his Special Delivery instructions were sent precisely at 11:PM CST to the email address on file for his event which took place the following dayOur records verify that the directions that were sent to Mr***’s email were viewed from a workstation, not a mobile device, at 12/31/at 7:AM CSTWhen Mr [redacted] later contacted us at roughly 1:PM CST regarding his claim that his tickets had been picked up by another individual, we acted quickly to thoroughly investigate this matter as we take such claims seriouslyWe immediately contacted the seller of Mr***’s tickets who stated that the customer had contacted him for directions to the location and proceeded to pick up the tickets with two companionsAdditionally, the seller provided documentation regarding this communication which occurred at roughly 7:AM CST, minutes after the directions were viewed, and again at 10:AM CST, roughly thirty minutes before the tickets were picked upDuring our investigation into this matter, Vivid Seats also obtained documentation that Mr***’s three tickets were scanned into the venue shortly after he contacted us at 1:PM CSTProvided the above information, we are unable to substantiate Mr***’s claimThough Mr [redacted] has stated that we did not attempt to resolve this matter, we have thoroughly addressed Mr***’s concerns prior to receiving this claim in addition to offering him a resolutionMr [redacted] has since declined this offer made in the interest of customer serviceAs it currently stands, we consider this matter closed and encourage Mr [redacted] to contact our customer service if he has any additional concerns regarding his orderRegards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderOnce our customer selected the tickets they are interested in for “NHL Eastern Conference Semifinals: TBD at Washington Capitals - Home Game 1,” they continued to the Login page which displays a detailed order summary on the right sideAfter a customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold textAlthough our customer has indicated otherwise, this information is displayed before any credit card information is requestedAt this point, our customers are presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $612.50.” Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that once a customer submits an order, we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 4/13/and their valid tickets were transferred electronically shortly afterwardsPrior to receiving this claim we were in contact with our customer to address these concernsWe encourage our customer to contact us directly should they have any additional concerns pertaining to their order As our customer was sufficiently displayed all pricing details prior to submitting their order, we consider this matter closed.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms***We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout processVivid Seats facilitates thousands of successful transactions each day with satisfied customers who are fully aware of their order total, so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of an orderWhen Ms [redacted] selected the tickets she was interested in they were clearly listed at $each, not $each as Ms [redacted] statedOur site is user-driven meaning all order details generate from what the customer selects or inputs during the checkout processOnce tickets were selected Ms [redacted] continued to the Login page which displayed a detailed order summary on the right side again stating the price per ticketAfter the customer entered an email address to create an account, she navigated to the Checkout page, which featured an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold, red textAt this point, Ms [redacted] was also presented with the message “I agree to the Vivid Seats terms and conditions,” and a check box that needed to be selected in order to continue with checkoutDirectly below this Ms [redacted] was again presented with a message stating the total charge, “By clicking ‘Place Order,’ your credit card will be charged $960.00.” Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Although Ms [redacted] requested that her tickets be exchanged since tickets are listed by individual sellers, we are unable to do soStated clearly in our sales terms it states, “All sales are final; there are no cancellations, returns, or exchanges.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means once an order is placed we are unable to offer refunds and must adhere to an “all sales are final” policy which is common throughout the industryIt should also be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Ms [redacted] to contact her financial institution with any questions regarding its process or outcomeAt this time, we consider this matter closedRegards, Vivid Seats
Thank you for contacting us in reference to this matterAt Vivid Seats, we appreciate the opportunity to address the concerns of our valued customer, Mr***Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsMr [redacted] stated that we cancelled his order to resell after the World Series event was determined; this should be noted as inaccurateAt Vivid Seats, cardholder and account security is of the utmost importanceMr [redacted] placed his order on 10/at 8:PMIt should be noted that, as stated in our Sales Terms and Conditions to which Mr [redacted] agreed prior to purchase, "Vivid Seats reserves the right to cancel and refund the buyer's order at any time for any reason." Upon review by our internal verification team we were not able to verify that this was an authorized transaction, and the order was canceledMr***’s order was canceled at 8:PM and his credit card was not chargedAs such, we consider this matter closedRegards, Vivid Seats
Complaint: I am rejecting this response because: vividseats misled actual costs until after credit card was charged with a completely different amount indicated on website which would be charged to credit card A+ accredited rating for this business with over 80% negative tells me that it only takes money to buy an accreditation with Revdex.com The hundreds of complaints and reviews indicate that Revdex.com is just another marketing company Far from what it was used to be (for the consumer) Sincerely, Darlene ***
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary marketplace and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.Vivid Seats facilitates thousands of successful transactions each day with satisfied customers so we are confident in the transparency of our checkout processThis process provides customers with multiple opportunities to review the details of their orderOnce our customer selected the tickets they were interested in for Dear Evan Hansen at the Music Box Theatre in New York, they continued to the Login page which displays a detailed order summary on the right sideAfter the customer enters an email address to create an account, they then navigate to the Checkout page, which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $highlighted in bold textThis breakdown was fully disclosed before our customer was asked to enter any payment informationAs our site is user-driven, no order can be placed without the customer having been displayed all order detailsNext, our customers are presented with the message, “I agree to the Vivid Seats terms and conditions,” and a check box that must be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message, “To complete your order, you must agree to the Vivid Seats sales terms and conditions and confirm that you are aware that you may be paying above face value for your ticketsAll prices in US DollarsAll sales are final.” Directly above the “Place Order” button, our customer’s order total was reiterated with the bold statement: “By clicking ‘Place Order,’ your credit card will be charged $840.21.” Our customer then proceeded to select Place Order at which time their order was complete.As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we have thoroughly discussed this matter and provided additional itemized breakdowns for our customerAdditionally, our customer’s valid tickets were delivered on 6/15/prior to their event on 8/1/As all order details were sufficiently displayed prior to placing their order, we consider this matter closedIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.Regards,Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customerWe appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live events.Although our customer has indicated that they did not receive tickets, this should be noted as inaccurateWhen our customer selected a listing for a football game on 9/24/2017, they selected a listing which was classified as [redacted] ***This ticket type is a form of electronic ticketing where access into the event is granted by presenting a form of digital ID, such as a credit card or via the [redacted] mobile app after registering for an account on the [redacted] websiteOur customer placed their order on 9/18/at 10:PM CST and their [redacted] tickets were delivered to the email address on file on 9/19/at 10:AM CST.We later discussed this matter with our customer on 9/22/and offered to look into re-transferring the ticketsWe discussed this matter with the seller on the order and were informed that they would not be able to facilitate this request as the tickets were only able to be transferred onceAs such, a representative aided our customer in setting up and reviewing their [redacted] account to accept the transfer.As a secondary marketplace, Vivid Seats is not affiliated with event or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreby our customer at the time of checkout.As valid tickets were transferred to our customer on 9/19/for them to accept through their [redacted] account, we have fully adhered to our terms and consider this matter closedIf our customer has additional questions regarding their order, we welcome them to contact us to further discuss.Regards,Vivid Seats
Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer’s concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect customers with individual ticket holders and amazing live eventsTo this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent checkout process.In regards to Mr [redacted] 's concerns about the service fees, it should be noted that based on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding resellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Buyer GuaranteeThis information is readily available on our FAQ page (support.vividseats.com/support/home).As a secondary marketplace, Vivid Seats is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAll tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, based on those sellers' assessments of changing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may change at any timeIt also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges are the only proceeds that go to Vivid Seats.We have attempted to contact Mr [redacted] regarding this issue, but have been unable to reach himIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Vivid Seats
Complaint: [redacted] I am rejecting this response because:Two hidden fees were not explained {or} clearly visible when purchasing tickets These fees include $SHIPPING AND HANDLEING fee for downloaded tickets and $service fee are not visible on any receipt When purchasing the tickets online, these fees were NOT viewable I WILL NOT concede that I purchased six tickets - I selected four I don't care if the site is customer driven as you indicate in your email - I selected four tickets and was billed for six [PERIOD] Your customer service is useless as they read from a script and only blame customers for stupidity rather than attempting to resolve the problem Your business model is shady and corrupt and your hidden fees paint a picture of a crooked business model You should be ashamed Sincerely, [redacted]
Thank you for your response regarding Ms***’s concernsThough Ms [redacted] continues to press forward with this matter, Vivid Seats maintains that we have no affiliation with [redacted] , therefore, we do not redirect their customersOur records verify that Ms [redacted] selected our site using a search engine, not [redacted] Additionally, Vivid Seats' webdesign is distinctively unique while clearly identifies itself on the top of every page during the checkout processAs we have fully addressed Ms***’s concerns and she was adequately informed regarding the nature of her purchase, we consider this matter closedRegards, Vivid Seats
Thank you for reaching out to us in reference to the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterVivid Seats operates on the secondary market and maintains one of the largest seller networks in the industryAs a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersAs such, our policies do not always mirror those of [redacted] or the primary marketThough Ms [redacted] was able to attend this event, Vivid Seats has since deemed this event cancelledOur 100% Buyer Guarantee ensures that each customer will receive a refund if their event is cancelled outright.This information is stated in our Sales Terms and Conditions, and repeated on the checkout page with the following message: "Full refund for events that are canceled and not rescheduled." As such, Ms [redacted] received a full refund that was issued on 11/This information should be available through Ms [redacted] ' financial institution in 3-business daysAs such, we consider this matter resolvedRegards, Vivid Seats