Vivint Smart Home Security

August 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: April S[redacted]  Vivint Account #: [redacted] Date of Agreement: July 6, 2015           To Whom It May Concern:I...

have reviewed the information provided by Ms. S[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. S[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. S[redacted]’s satisfaction. An appointment for the removal of the alarm system is scheduled for August 17, 2015. Ms. S[redacted]’s account will be cancelled once the alarm system has been removed. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 29, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Jesse B[redacted]  Vivint Account #: [redacted] Date of Agreement: May 13, 2010        Date of Addendum: February 12, 2014 To...

Whom It May Concern: I have reviewed the information provided by Mr. B[redacted] and appreciate the opportunity to respond. In his complaint, Mr. B[redacted] alleges that Vivint denied cancellation of his account for over a year. Mr. B[redacted] has moved overseas due to military orders, and now desires the cancellation of his account with Vivint, and a refund of all monies paid since Vivint has received his military orders.Vivint’s records show that on May 13, 2010, Mr. B[redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. However, Vivint spoke with Mr. B[redacted] regarding his alarm service on February 12, 2014.  Mr. B[redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. B[redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. B[redacted] responded affirmatively:  You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Mr. B[redacted] contacted Vivint on June 17, 2014, and requested cancellation due to military orders to move overseas. Vivint did not receive Mr. B[redacted]’s orders until May 17, 2015. Due to Mr. B[redacted]’s orders pre-dating the extension of the contact, Vivint denied Mr. B[redacted]’s request for cancellation. To assist Mr. B[redacted] further, Vivint requested documentation of proof of residency to confirm Mr. B[redacted] still resides overseas. Mr. B[redacted] was unable to provide further documentation, so his account remained active. Although cancellation of Mr. Bunge‘s agreement without penalty is not warranted at this time, Vivint has agreed to do so. Vivint has also agreed to refund Mr. B[redacted] one month of service. A total of $[redacted] has been refunded to the payment method Vivint currently has on file. Mr. B[redacted] has no further contractual obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

November 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 28, 2017                         To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. Vivint’s records show that Mr. [redacted] first notified Vivint of his equipment concerns on August 29, 2017, and Vivint’s Scheduling department found an appointment for August 31, 2017. During this appointment, the Vivint technician upgraded  Mr. [redacted]’s Vivint door lock and pad, relocated Mr. [redacted]’s Vivint outdoor camera, and tested his system to insure the Vivint equipment was properly functioning. The Vivint technician also noted that Mr. [redacted] made racial jokes that made the Vivint technician uncomfortable. Mr. [redacted] again notified Vivint of his equipment concerns on September 6, 2017, and Vivint’s Scheduling department found an appointment for September 7, 2017. During this appointment, the Vivint technician installed a Vivint door lock, fixed Mr. [redacted]’s doorbell camera, and tested his system to insure the Vivint equipment was properly functioning.Vivint’s records show that Mr. [redacted] notified Vivint of his equipment concerns on September 7, 2017, and Vivint’s Scheduling department found an appointment for September 15, 2017. During this appointment, the Vivint technician fixed Mr. [redacted]’s Vivint door lock, adjusted the sensitivity level on his Vivint outdoor camera, and tested his system to insure the Vivint equipment was properly functioning. Vivint’s records further show that Mr. [redacted] notified Vivint of his equipment concerns on September 19, 2017, and Vivint’s Scheduling department found an appointment for September 20, 2017. During this appointment, the Vivint technician tested Mr. [redacted]’s Vivint system to insure the Vivint equipment was properly functioning. Vivint’s records show that Mr. [redacted] notified Vivint of his equipment concerns on September 25, 2017, and Vivint’s Scheduling department found an appointment for September 27, 2017. During this appointment, Mr. [redacted] asked the Vivint technician to lower his Vivint yard sign four (4) inches into the ground; additionally, Mr. [redacted] asked the Vivint technician to remove the leaves from his flower bed. The Vivint technician inspected the Vivint outdoor camera and noted that it was properly functioning and recording.It is my understanding that Mr. [redacted]’s Vivint security system is properly functioning and that Mr. [redacted] has taken advantage of having Vivint technicians sent to his home. However, A Vivint Field Service Professional is scheduled for November 8, 2017, to improve communication on the panel. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted]   Date of Agreement: August 9, 2010           To Whom It May...

Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that she was told to cut holes in her wall so Vivint can use her hardwired system in her home. Ms. [redacted] latter learned that the holes were not needed. Ms. [redacted] requests the holes be fixed or her account canceled.A representative from Vivint has recently contacted Ms. [redacted] over the phone in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. An appointment has been set for a Vivint technician to come out to Ms. [redacted]’s home to patch the holes in her wall on August 26, 2016 Ms. [redacted] may contact the Vivint representative who reached out to her directly if she has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following notice. REQUEST TO CANCEL:  Was sent in writing to VIVINT on 6 June.  The request was for them to cancel all of my VIVINT accounts.  Two of them should have already been cancelled, and I am willing to pay the $99.00 fee for the final account to be canceled immediately.  I appreciate VIVINT'S EXECUTIVE LEADERSHIP for looking into this error and making positive effort to resolve it based on promises made by their representatives.  I look forward to speaking with Angela W[redacted] at VIVINTphone:  ###-###-#### to discuss making the $99.00 payment requested and in their quick cancellation of my final VIVINT account located at [redacted].
Sincerely,
Dr [redacted]###-###-####

December 8, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 8, 2016          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has experienced equipment complications with her Vivint security system that have not been resolved despite attempting to contact Vivint representatives.I have credited Ms. [redacted]’s account for a free month of service.  Vivint would like to ensure that Ms. [redacted] is able to utilize her system as intended, and will send a field service professional to her home at no charge.Vivint’s records indicate that Ms. [redacted] signed a System Purchase and Services Agreement on December 8, 2016 with an initial term of forty-two (42) months, a monthly services fee of $95.99, plus any applicable taxes, during that term.Should Ms. [redacted] wish to accept Vivint’s offer of a free service visit, she may call Customer Care at 1-800-216-5232 to schedule an appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 26, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 13, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that a Vivint sales representative informed her grandfather that Vivint was buying out his current alarm company, [redacted]. She goes on to explain that based off of this false representation, Vivint fraudulently sold Mr. [redacted] a new and upgraded security system. Ms. [redacted] requests that Vivint refund Mr. [redacted] all monies paid and reinstall his previous alarm system.   Vivint has previously been in contact with Ms. [redacted] and agreed to refund Mr. [redacted] $198 to cover the monies paid and reimburse him $100 to have the previous system reinstalled by [redacted]. Vivint has also agreed to cancel the account upon the receipt of the equipment. Vivint has attempted to contact Mr. [redacted] via phone; however, Vivint has not been able to reach him.   Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 13, 2016.   During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-eight (48) months.  He also represented that he would pay a monthly monitoring fee of $49.99 each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Ms. [redacted] responded affirmatively to the following questions:   Do you understand that Vivint and Parker are not affiliated with [redacted]? Do you understand that you are responsible for cancelling the agreement with [redacted] and for any agreement fees or termination fees with [redacted]?   Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Despite the above information, Vivint will honor the offer of cancelling the account upon receipt of the equipment. To schedule the appointment for the system pick-up, Mr. [redacted] may contact the representative who has left voicemails on his phone.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

October 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: April 23, 2015           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] alleges that she was told her window screens could be covered by window sensors. Ms. [redacted] desires cancellation of the Agreement without penalty if her window screen sensors will not work with the Vivint system. Vivint’s records indicate that Ms. [redacted] has an appointment scheduled for October 22, 2015 to see if Vivint can get her window screen sensors connected to her Vivint system. If it is discovered that Ms. [redacted]’s window screen sensors will not work with the Vivint system, Vivint will then review her account for a no penalty cancellation. I would advise Ms. [redacted] to call into Vivint once her appointment is finished to notify us if her window screen sensors are working or not. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: October 25, 2016           To Whom It May Concern:In her rebuttal, Ms. [redacted] states that her door locks are still not fixed and she has had additional problems with the scheduling of work orders.  She desires to have her door locks fixed and states that she has also been offered new equipment for her other property to resolve this matter.Vivint confirms that a representative has been in contact with Ms. [redacted], and continues to work with her to repair or replace the door locks following the service visit on August 17, 2017.   Vivint’s records show that Ms. [redacted] has an appointment scheduled at her other property on September 12, 2017 to install new equipment at no cost, as part of the effort to resolve her concerns.  Vivint believes that this matter is being resolved, and Ms. [redacted] may contact Vivint’s representative directly with any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 28, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 24, 2012                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she requested cancellation of her account; however, she has been informed that her account will not be cancelled for 30 days. Ms. [redacted] requests immediate cancellation of her account.   In an effort to assist Ms. [redacted], Vivint has agreed to immediately cancel her account.   Under section 2.1 of Ms. [redacted]’s agreement, it states:   This agreement starts on the day this agreement is signed and continues for the initial term. After the initial term, this agreement will automatically continue month-to-month and either party may terminate this agreement at any time upon at least THIRTY (30) days prior written notice to the other party.   Despite the information above, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted] To Whom It May Concern:Vivint, Inc. ("Vivint") has reviewed the complaint information submitted to the...

Revdex.com in the above-referenced matter and appreciates the opportunity to respond. Mr. [redacted] does not have an account with Vivint. Furthermore, Vivint does not have any employees or customers in the State of Louisiana. Mr. [redacted], however, may have intended to file a complaint against Vivint Louisiana, LLC ("Vivint Louisiana"). Vivint Louisiana's address is [redacted] In an effort to resolve this complaint, a representative from Vivint Louisiana will be notified and advised to contact Mr. [redacted].  Sincerely,  Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]I am rejecting this response because:
In my original complaint I stated I cannot access my account online.   I still don't have access.  Apparently my request is too difficult to understand.
I need access to:
https://account.vivint.com/
I had this access 3 weeks ago.  Now, I cannot log in, I cannot reset my password.  My account has been deleted (by Vivint).  The reason I want this access is so that I can see my billing information, being I do not get paper bills.  I cannot update a billing address, I cannot update my credit card, I cannot see what my next bill is, I cannot see if I have been credited anything.  I cannot do anything billing activity related.  I do not know any other way to state this.  This is Vivint's system and they should know how to put me back in the system, so that I can access it again.
As an FYI, yes I now have a Vivint Sky Account.  However with a Vivint Sky Account I cannot access billing through the VivintSky.com website, it redirects me back to https://account.vivint.com/ where I cannot log in.
Sincerely,[redacted]

December
10, 2015Revdex.com of Utah 3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]            Complainant:
[redacted]...

[redacted]            Vivint Account #: [redacted]             Date of
Agreement: June 23,2015To Whom It May Concern:I
have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges
that she was misled by a Vivint representative regarding her payment. Ms.
[redacted] further alleges that she has been experiencing mechanical issues with
her system. Ms. [redacted] desires to be refunded the money she has put into her
Vivint system, and to cancel her Agreement.Vivint’s
records indicate that prior to the installation of any equipment, Ms. [redacted] completed
a telephonic Pre-Installation Survey with Vivint’s Account Creation
department.  Every customer must complete
this Pre-Installation Survey, and if a customer does not pass the survey,
Vivint will not enter into an agreement with the customer and will not install
any equipment in the customer’s home. 
The purpose of the survey is to verify certain information, ensure that
the customer understands Vivint’s offer, and confirm the terms and conditions
of the Agreement. Our records show that Ms. [redacted] completed the required
Pre-Installation Survey on June 23, 2015. During
the recorded Pre-Installation Survey, Ms. [redacted] represented that she
understood and agreed to the initial term of forty-two (42) months. She agreed
to the installation fee being taken out at the time of installation. She also
represented that she would pay a monthly monitoring fee of $[redacted] each month
during that term.  Further, Ms. [redacted] represented
that these terms were clearly outlined on the Agreement and that Vivint’s
representative did not make any promises or commitments which were not written
on the Agreement.  Vivint relied on Ms.
[redacted]’s representations to ensure that she understood her commitments to
Vivint as outlined in the Agreement.   Cancellation
without penalty is not warranted. However, Vivint would like to assist Ms.
[redacted] and have agreed to cancel her Agreement. Ms. [redacted] no longer has any
obligation to Vivint. A representative has recently been in contact with Ms.
[redacted]. Ms. [redacted] may contact the representative to schedule the removal of
her equipment or she may contact Customer Loyalty at ###-###-####.If
you have further questions or concerns regarding this response, please respond
to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

November 25, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  May 24, 2012To Whom It May Concern:I have reviewed the information provided by...

Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she moved and requested a deferment of her payments, but that Vivint continued to charge her for service during that time.  Ms. [redacted] desires cancellation of her Agreement without penalty, and a refund of the months she paid for service she was not receiving, in the amount of $351.60.  Vivint’s records indicate that Ms. [redacted] notified Vivint of her move in July 2014, and was offered a deferment of her payments until she was able to install a system in her new home. Credits were applied to Ms. [redacted]’s Vivint account to cover four (4) months of service, but Ms. [redacted] did not arrange for installation of a system in her new home. Mr. [redacted]n [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  The end of this initial term of the Agreement is November 24, 2015, and as such, Vivint will cancel the account immediately as requested by Ms. [redacted].  The four (4) months of deferred payments will not be charged.Furthermore, Ms. [redacted] has not paid for service since July 2015, leaving a past due balance of $[redacted] for the remainder of the initial term of the signed Agreement.  To assist Ms. [redacted], Vivint will waive that past due balance as well.  Mr. [redacted]’s Agreement is cancelled, and he has no further obligation to Vivint.  No refund is warranted, however.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-#### attention Department 160 - Legal.Sincerely, Nathan *. W[redacted]

August 21, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Paul R[redacted] Vivint Account #: [redacted] Date of Agreement:  December 27, 2014 To Whom It May Concern: In his rebuttal, Mr. R[redacted] alleges that his interactions with Vivint representatives prior to this complaint were not helpful, and that he only received complete information as a result of his escalation to the Revdex.com. Mr. R[redacted] further alleges that he was not informed at the time of sale that the sales representatives are employed by a third party.  Mr. R[redacted] desires resolution of this matter through a Vivint representative he has been working with.  Vivint would like to apologize for any inconvenience experienced in Mr. R[redacted]’s interactions with customer service.  As a security company, Vivint does not generally provide, without a subpoena, recordings containing personal information or details of alarm events.  As such, Vivint’s Legal department was able to assist Mr. R[redacted] in this request where other departments could not.  Vivint’s records show that Ms. Elizabeth R[redacted] completed the sales and installation process of her Vivint system with Vivint Inside Sales and Field Service representatives.  Vivint does have third party door-to-door sales representatives, but Ms. R[redacted]’s account was set up by Vivint’s Inside Sales. As such, these representatives represented themselves correctly, as employed by Vivint.  Vivint maintains its position that cancellation of the Agreement without penalty is not warranted at this time.  Vivint’s representative has assisted Mr. R[redacted] in resolving his concerns regarding the account and monitoring of the system. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted] attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]

September 23, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted] [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: December 9, 2012                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her account was to be cancelled in July of 2016; however, she continued to be charged through September. Ms. [redacted] is requesting cancellation of her account and a refund.   Vivint has agreed to immediately cancel Ms. [redacted]’s account. In addition, a refund of $124.46 has been submitted and will go back into her account within 7-10 business days. Vivint apologizes for any inconvenience this may have caused and for any undue delay.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:
In May 2017, I filed Complaint #[redacted] against Vivint as they were disputing terms of my contract. I wanted to terminate my service as I was moving. I have emails from Vivint employee Jay M[redacted], dated May 10, 2017, which quoted me a final payoff to terminate my contract. I paid them - they check cleared Vivint's account on or about May 30. With my payoff, I requested Vivint place my on their permanent "Do Not Contact / Do Not Solicit" list. I moved on May 30 to my new residence in Cedar Hills. I received a bill from Vivint yesterday. The bill was in my name and had my previous address listed. The account number was different than my old Vivint account. I called Vivint for an explanation. I provided the Customer Rep with my email address and passcode; however, the Rep told me that my information was wrong and they would not give me details about the account in question. As the account is using my name, and presumably, my social security number, my credit rating is at stake. I paid Vivint to close my account but it is clear that they did not do this; OR, they sold my contract to the owner of my old residence without my expressed written permission to do so. I asked the rep to remove my name from the account OR refer me to their legal department; however, the Rep refused to do either of those.I want my name taken off of this account immediately. Vivint and the account holder do NOT have my permission to use my name and my personal information on any account. I do not have any contract with Vivint. I want verification from Vivint that this has been done and an apology for wasting my time with an issue that was resolved in May and for the anxiety that this has caused. After that, I want NO FURTHER CONTACT with Vivint in any manner.Sincerely,
[redacted]

October 11, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: N/A        Date of Agreement: N/A  ...

        To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states, on behalf of a terminally ill relative, that Vivint installed a system in a home she is renting without consent from the homeowner.  Mr. [redacted] explains that the tenant had to move and Vivint will not allow her to cancel the Agreement.  He desires cancellation of the Agreement without penalty and for Vivint to only install systems when authorized by property owners.Unfortunately, I am unable to find the Vivint account in question with the information given by Mr. [redacted].  I would advise Mr. [redacted] to respond with the address of the premise where the alarm system is, or the name of the account holder, so that I may further review the situation.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 2, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: September 2, 2016        To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] explains that she has experienced issues with the equipment and the service from Vivint. As such, Ms. [redacted] requests cancellation of her account.A Vivint representative recently spoke with Ms. [redacted] over the phone to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s account will be canceled upon Vivint’s recovery of the equipment from her home. A technician has been scheduled to go to Ms. [redacted]’s home on February 4, 2017, to remove the equipment. Once the equipment has been removed Ms. [redacted]’s account will be canceled. If Ms. [redacted] has any questions or concerns she may contact the representative who she spoke with. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 16, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]    Complainant: [redacted]  Vivint Account #: [redacted]    Date of Agreement: June 26, 2010           To...

Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that there was a delay in canceling her account. As such, Ms. [redacted] requests that her account be cancelled and the billing to be adjusted accordingly.Vivint’s records indicate that Ms. [redacted] signed an agreement with Vivint on June 26, 2010. As part of that agreement Ms. [redacted] agreed to section 2.4 witch states, “After the Initial term, this agreement will automatically continue month-to-month and either party may terminate this agreement at any time upon at least thirty (30) days prior written notice to the other party. If terminated, this agreement ends on the last day of the thirty (30) day notice period.” Vivint’s records further show that Vivint received Ms. [redacted]’s written Notice of Cancelation on July 14, 2017. Ms. [redacted]’s account was cancelled thirty (30) days later as stated in the contract. Due to this Vivint considers this issue resolved. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer