Vivint Smart Home Security

April 20, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 23, 2013          To Whom It May Concern:In her rebuttal, Ms. [redacted] restates did not receive all of her equipment offered to her at installation, and that the system has been malfunctioning. Ms. [redacted] desires for the account to be closed. Although Vivint maintains its stance that all agreed upon equipment was installed at the time of install, other than a door lock that was later installed, Vivint’s records indicate Ms. [redacted]’s account was closed on April 17, 2017. If Ms. [redacted] has any additional question, she may contact Vivint at 1 (800) 216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 3, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 6, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’ satisfaction. A refund has been processed in the amount of $159.99. Ms. [redacted] can expect that refund as a check in the mail within the next 7-10 business days. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 7, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]       Vivint Account #: [redacted] Date of Agreement: July 23, 2016           To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that his sales representative promised to pay off his previous security contract but Vivint has yet to do so. Mr. [redacted] desires Vivint to pay off his previous security contract in the amount of $408.85. Vivint agrees to send a check to Mr. [redacted] in the amount of $250 to cover half the buyout of his previous security contract and has credited his account for two months of service as a gesture of goodwill.  Vivint’s records indicate that Mr. [redacted] entered into his System Purchase and Services Agreement (“Agreement”) on July 23, 2016. Prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-installation survey with Vivint’s Account Creation department. Every customer must complete this Pre-Installation survey, and if a customer does not pass the survey, Vivint will not enter into an Agreement with the customer and will not install any equipment in the customer’s home. The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. During the recorded Pre-Installation survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months and that he would pay a monthly monitoring fee of $44.99 each month during that term. Further, Mr. [redacted] represented that he would be responsible for any cancellation fees from his previous security provider and that Vivint’s representative did not make any promises or commitments that were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement. Nevertheless, Vivint agrees to the above resolution.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 16, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 8, 2012           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. If she had any further questions or concerns, she may contact Vivint’s representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 5, 2014           To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] explains that for the past two (2) years he has been billed by both [redacted], his previous alarm company, and Vivint Inc. (“Vivint”). Mr. [redacted] further explains that he feels Vivint has given him false information regarding the cancellation of his [redacted] account. Mr. [redacted] requests that Vivint cancel his System and Purchase and Service Agreement (“Agreement”) without penalty refund him of all payments from May 5, 2014 to present. Vivint has no record of Mr. [redacted]’s notification to Vivint stating that he was under contract with another company before May 2016. At this time, Vivint would request that Mr. [redacted] fax or email a copy of his bank statement showing he was being billed for both [redacted] and Vivint from January 2016- May 2016. He may send these copies to [email protected] or Fax: ###-###-#### attention Department 160-Legal.Vivint’s records indicate that Mr. [redacted] first contacted Vivint about cancelling his service on September 30, 2014. Mr. [redacted] wrote Vivint a cancellation letter stating that he and his wife were unaware that the security system was being installed in their home. He further states in his letter that his daughter and her husband set up the account in his name without his permission. Mr. [redacted] sent in a copy of his driver’s license showing the signature on the Agreement was not a match. After the claim was reviewed, it was decided that Mr. [redacted] would have to continue with his Vivint Agreement. On March 20, 2016, Mr. [redacted] sent an email to Vivint stating he wished to cancel because he felt he was lied to by his sales representative about the length of the Agreement. Mr. [redacted] claims that his Vivint representative told him it would only be a twenty-four (24) month Agreement and not a sixty (60) month Agreement and therefore, he was requesting to cancel without penalty. Due to the above information, Vivint cannot come to a resolution without further documentation that would support Mr. [redacted]’s claim. Upon receiving bank statements from Mr. [redacted], Vivint will further look into this case.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 10, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 3, 2009        To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she cancelled her recently cancelled her alarm system due to an upgrade being need to continue being monitor. Ms. [redacted] was unsatisfied with the upgrade offer, so she started the process of closing out the account. Ms. [redacted] further states that Vivint will not refund her the most recent service fee. Ms. [redacted] desires a refund of this service fee. Vivint’s records show that on July 3, 2009, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-nine (39) months.  By signing this agreement, Ms. [redacted] agreed to provide Vivint a 30 day notice of cancellation prior to her desired cancellation date (Section 2.4). A refund of the service fee is not warranted; however, Vivint would like to assist Ms. [redacted]. Vivint has approved a refund of Ms. [redacted]’s most recent month service fee. Records indicate that a refund in the amount of $53.99 is being sent back to the credit card on file, to refund the monies paid to Vivint by Ms. [redacted]. Ms. [redacted]’s account is cancelled, and she has no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 14, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 4, 2017           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she had an appointment where the service technician did not show. Ms. [redacted] reports to not receiving a call from Vivint alerting her to the fact a technician would not be coming to her home. Ms. [redacted] desires the equipment to be repaired and a bill adjustment for the time the equipment was not working. Vivint’s records show that Ms. [redacted] first notified Vivint of his equipment concerns regarding the secondary panel on October 1, 2017, and Vivint’s Scheduling department found an appointment for October 17, 2017. During this appointment, Vivint’s technician noted they replaced the secondary panel. On November 22, 2017, Ms. [redacted] called Vivint to report the secondary panel was still having issues. Vivint scheduled an appointment for November 27, 2017; however, due to a scheduling error this appointment was booked on a technician who was no longer in the area. Ms. [redacted] called Vivint the day of the appointment to report the technician did not show. Vivint rescheduled an appointment for November 28, 2017, and records indicate this appointment resolved the equipment issue Ms. [redacted] was experiencing.   Vivint has agreed to apply a credit to Ms. [redacted]’s account for system downtime in the amount of $241.60; two (2) months of Ms. [redacted]’s service fee. Vivint apologizes for the delay in repair Ms. [redacted]’s system.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They investigated and corrected at this time.  
Sincerely,
[redacted].

Complaint: [redacted]
I am rejecting this response because:I did not receive a call, I received an email from Vivint, I tried to return the call and it just goes to voicemail, I left a voicemail for them to return my call. This is just another example of the onerous process Vivint has setup and are not able to be available for customers to contact them,The technician replaced all of the sensors, but did this have to take nearly 8 months, and the trauma my wife and I experienced over these past months, I have no confidence in this system, nor do I have anything good to say about the customer support, I have experienced over these past months, other than it being the worst I have witnessed of any company, I am just a number and a billing account to Vivint, and I am being held hostage through a billing account to keep a system that has caused me nothing but anxiety attacks and visits to my doctor, it has to be removed and I need to be refunded all monies spent on this shotty system. I have attached this past month of system errors, the system is also designed to erase log entries every month or so, I'm sure Vivint knew what they were doing to hid information that could be used against them. Please not the error times in the early morning hours between midnight till morning, this system has traumatized my wife and I we are both disable veterans being treated for PTSD and Anxiety, and this system is the only thing that is pushing us over the edge, it needs to be removed and our money refunded.
Sincerely,
[redacted]

April 29, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 28, 2014               ...

         To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges to having equipment complications with his security system that have not been resolved, and that he has attempted to schedule a service visit but has not been offered a timely appointment.  Mr. [redacted] further alleges that he has been given one month of credit, but has not been granted cancellation or suspension of his account.  Mr. [redacted] desires cancellation of his agreement without penalty, and a refund for time he has been without service. Vivint’s records show that Mr. [redacted] has notified Vivint of his equipment concerns, and that Vivint was working to update the equipment remotely.  On January 8, 2015 and March 10, 2015, representatives from Vivint attempted to reach Mr. [redacted] to resolve his equipment issues and schedule a service visit at no cost if needed.  Mr. [redacted] could not be reached at these times.  Another representative contacted Mr. [redacted] on April 3, 2015, and at that time he was offered a service visit and was given a credit to cover one month of service.  Vivint’s Scheduling team has been working to find a sooner appointment for Mr. [redacted]’s service visit.  A representative from this team has recently attempted to contact Mr. [redacted], with an appointment to offer him.  An appointment has been reserved for May 1, 2015, but Vivint has been unable to reach Mr. [redacted] to confirm this time.  I would advise Mr. [redacted] to contact Vivint at [redacted], to confirm this appointment.  I have applied a credit to cover an additional month of service, for the month that Vivint has been attempting to schedule this appointment.Mr. [redacted] signed a Purchase and Services Agreement and also participated in a telephonic Pre-Installation Survey upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Vivint has not yet been able to address Mr. [redacted]’s equipment concerns with a Field Service Professional, and cancellation of the Agreement without penalty is not warranted at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

April 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 3, 2015           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was under the impression that her Vivint account had been taken over. Ms. [redacted] is now in collections, and desires cancellation of her agreement without penalty.On December 7, 2016 Vivint informed Ms. [redacted] that her Vivint takeover was unsuccessful. The new homeowner, Ms. [redacted], failed to sign a Vivint System Purchase and Services Agreement.  Ms. [redacted] was informed that she was still responsible for her Vivint account. On February 23, 2017 Vivint again informed Ms. [redacted] that her Vivint takeover was unsuccessful. Ms. [redacted] never confirmed the system takeover and that Ms. [redacted] was still responsible for her Vivint account. Vivint’s records show that Ms. [redacted] stopped making her monthly payments after November 2016. As such, the account was cancelled for non-payment on March 30, 2017, and was sold to an outside collections agency. Despite the above information, Vivint has agreed to remove Ms. [redacted]’s billing account from collections. Ms. [redacted] has no further obligation with Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 27, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 6, 2016 - Cancelled                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her account has been cancelled and she has been expecting a refund that she has not received. She requests that she immediately be refunded.   Vivint’s records indicate that Ms. [redacted]’s refund was successfully submitted on June 20, 2016. Ms. [redacted] can expect this refund to appear back in her account within 7-10 business days from June 20, 2016.     If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

September 20, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July...

3, 2009        Date of Addendum: November 5, 2015 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she does not recall extending the term of her agreement over the phone with Vivint, and that now she has moved and Vivint would not cancel her agreement without penalty. Ms. [redacted] further states that she has not been using Vivint’s service since March 2016.  She desires a refund of the cost of her panel as well as all services fees paid since March 2016.At this time, Vivint agrees to refund Ms. [redacted] her recent payment of $497.13 which paid off the remaining months of her extended Agreement term.  A representative from Vivint has recently contacted Ms. [redacted] via email to confirm this resolution.Vivint’s records show that on July 3, 2009, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-nine (39) months. Vivint spoke with Ms. [redacted] regarding her alarm service on November 5, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her Agreement in exchange for a reduced rate for the next twelve (12) months.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Ms. [redacted] notified Vivint of her move on August 29, 2017, and prior to that she had not contacted Vivint about problems with her service or about a move.  As such, Vivint will not refund payments made pursuant to the Agreement before this notification.  Vivint has no record of Ms. [redacted] paying for a panel.Despite the validity of the extension of Ms. [redacted]’s Agreement, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint, and Vivint will refund the payment made for the remaining twelve (12) months of her Agreement term.  Ms. [redacted] may expect this check in the mail in the next 7-10 days.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 12, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: July 1, 2015                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, he explains that he has been unable to cancel his account. Mr. [redacted] requests that Vivint cancel his account.   Vivint’s records indicate that Mr. [redacted] account was cancelled on April 10, 2017. Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

December 18, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A        To Whom It May Concern:I have reviewed the information...

provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states the unsubscribe link does not work. Mr. [redacted] desires for Vivint to remove his email from Vivint’s system.  Vivint’s records indicate a request to removed Mr. [redacted]’s email from the system has been sent to the proper department.  Mr. [redacted]’s email will be removed. Vivint apologizes for any undue delay in this process. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

It still boils down to, the rep that was at our house , initiated our copy of the contract , telling us we could discontinue the service after one year. This rep. Was employed by their company. By the way, we did stop auto payments of $69.99 per month. Vivint was sneaky enough, " Chase Bank wording," not mine, they withdrew $209.97 on 01/20/16. I've been told byChase Bank they cab take as much as they want, and Even use a "Sister Co." And take-out more money. The more I think about the phone call, giving them permission to install, etc., etc. I believe my big mouth was in the "background telling them about the one-year deal"  We will gladly return ALL OF THE EQUIPMENT. Just let us know. After this last move, of taking out this $ $209.97 I have no faith in this company. I did give them notice that I was going to stop auto- payments. I was told by a Customer Loyalty Rep. bEnjamin K[redacted], that" I should do what I need to do".  I assumed the Rep. Coming to my house had the authority to do what he was doing.[redacted]

February 17, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129    RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: January 25, 2011             Date of Addendum: May 20, 2014                                         To Whom It May Concern:                              I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In her complaint, Mr. [redacted] explains that his system has stopped working. Mr. [redacted] requests cancellation of his account.   At this time, Vivint is willing to immediately cancel his account without penalty.   Vivint spoke with Mr. [redacted] regarding his alarm service on May 20, 2014.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.                           Despite the information mentioned, Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: I have been in contact with Vivint Customer Care for the past 4 months and each representative promised that I would be contacted to resolve this issue, but I have not received any correspondence from Vivint until initiating this consumer complaint. A police report was filed with the Florissant Police Department in Missouri on August 10, 2017, Police Report No: 17-005282, I filed a police report after Jim C[redacted] with Vivint directed me to file the report. I have made several phone calls to Vivint and I even called Vivint back in August to provide the police report number after filing the report. Vivint phone calls into Customer Care are recorded and if they are reviewed it will prove that I have been in constant contact with Customer Care as well as the promises that I would receive a call back, but never have. I did received an email from Tyler H[redacted], Legal Assistant with Vivint on 12-13-17 in regards to this complaint. 
Sincerely,
[redacted]

August 11, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 28, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that she attempted to cancel her account within the allotted 3-day Right of Rescission (“ROR”) period. She further explains that she was advised by Vivint that her ROR period was over and she was unable to cancel. Ms. [redacted] desires a refund of all monies paid by her to Vivint.   Vivint’s records indicate that Ms. [redacted] was previously refunded $150.00 on August 4, 2016. In addition, Vivint has agreed to refund her $281.50 on August 11, 2016. These refunds will appear in her account within 7-10 days from the submission dates.   Vivint’s records further indicate that the first time Vivint was contacted regarding cancellation was a month after installation on July 28, 2016 by Mr. [redacted]. Prior to that date, there is no record of a request for cancellation. Despite this information, Mr. and Ms. [redacted] have no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

November 4, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: June 17, 2011         To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In her complaint, Mr. [redacted] alleges he has received a call threating a lawsuit in regards to balance due to Vivint. Mr. [redacted] would like to be removed from collections. Vivint’s records show that Mr. [redacted] signed a Purchase and Services Agreement upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months. He also represented that he would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term. Vivint’s records further show that Mr. [redacted] stopped making his full monthly payments after August 2013.  As such, the account was cancelled for non-payment on October 31, 2013, and was sold to an outside collections agency. Vivint has no record of this alleged call, but it most likely came from this credit agency. Mr. [redacted] must settle the balance of his account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]