Vivint Smart Home Security

February 15, 2018       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: February 4, 2017                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he was incorrectly charged $129.00 installation fee. Mr. [redacted] requests that Vivint refund this amount.   Vivint has issued Mr. [redacted] a refund of $129.00 and he will receive this within 7-10 business days.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 11, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 14, 2011           To Whom It May Concern:In his rebuttal, Mr. [redacted] alleges that he has received conflicting information in regards to the past due balance owed to Vivint.  Mr. [redacted] desires a formal written notice from Vivint showing the amount owed for services rendered.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months and the monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Ms. [redacted] stopped making her monthly payments after August 2013.  Therefore, the remaining unpaid balance of her Agreement with Vivint comes to $[redacted].Despite the above information, Ms. [redacted]’s Vivint account was cancelled due to non-payment on December 31, 2013, and was transferred to an outside collections agency.  As such, Ms. [redacted] must settle the balance of her account or address any inquiries regarding her account balance with the third party collections agency.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan B. W[redacted]

August 26, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 2, 2015                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this representative and Mr. [redacted] have agreed upon a resolution. An appointment for system removal has been scheduled and the account will be cancelled after the equipment is removed.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

June 5, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: Richard [redacted]  Vivint Account #: [redacted] Date of Agreement: May 22, 2015           To Whom It...

May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that his sales rep misrepresented the agreement with Vivint in regard to his trial period. Mr. [redacted] also alleges he has experienced equipment issues after the installation of his system. After further review of Mr. [redacted]’s account, Vivint has agreed to cancel his account. A Vivint representative has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. If Mr. [redacted] wishes to take advantage of this offer, I would advise him to contact Vivint’s Customer Loyalty department at [redacted] and schedule an appointment to remove the equipment from Mr. [redacted]’s home. Following retrieval of the equipment, Vivint will refund him his payment, in the amount of $[redacted].   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. [redacted]

October 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 4, 2007           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she has sold the property where her alarm system is, and that she has requested cancellation of her account, but Vivint has made it difficult for her to cancel service. Ms. [redacted] desires a refund of the monies she has paid to Vivint since attempting to cancel, and for her account to be cancelled. Vivint’s records show that Ms. [redacted] signed an agreement with Vivint on May 4, 2007, in which she agreed that service would continue year to year after the initial term of sixty (60) months, unless cancelled in writing no less than 30 days before the next renewal term (APX/Vivint Purchase and Services Agreement, Section 2.4).  A written notice of cancellation was provided by Ms. [redacted] on October 3, 2015, and her account was invoiced for the last month of service on October 1, 2015.  Vivint would like to apologize for any undue delay in the cancellation process.  At this time, Ms. [redacted]’s account has been cancelled, and she has no further obligation to Vivint.  In an effort to assist Ms. [redacted], $[redacted] is being sent back to the credit card on file, to refund the last month’s payment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 10, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: September 18, 2010         To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that no one has lived in the home where the Vivint system is installed for the last three years, and that the system was removed from the home entirely in July of 2015. He further alleges that despite the fact that Vivint was not monitoring during this time, Vivint refused to honor his request for cancellation and continued to bill him though he had moved from the home. Mr. [redacted] requests cancellation of his System Purchase and Services Agreement (“Agreement”).Vivint’s records confirm that Mr. [redacted] entered into the original Agreement on September 18, 2010 for an initial term of 42 months. However, Vivint spoke with Mr. [redacted] regarding his alarm service September 30, 2013 and offered a forty-two month extension to which Mr. [redacted] agreed. As such, the term of Agreement does not lapse until March 18, 2017.  Unfortunately, changing residence is not grounds for cancelling the Agreement. Mr. [redacted] agreed to pay $[redacted], each month throughout that term. When a customer has moved from the location where the system was initially installed, Vivint makes various options available to ensure that they can fulfill the obligation under the terms of their Agreement, such as moving the system to their new residence. Contrary to Mr. [redacted]’s representations, Vivint’s records indicate that it continuously received signals from Mr. [redacted]’s system until June 22, 2015, at which time Vivint received a signal that indicated that power to the system had failed. Based on Mr. [redacted]’s representations, presumably this is when his son unplugged the system. When this occurs, customers receive an automated call to notify them of the failure. Mr. [redacted] could have contacted Vivint at any time to reconnect the system. Vivint cannot support any allegation that Mr. [redacted] was not billed in accordance with his Agreement, or that Vivint failed to provide monitoring services. However, in order to assist Mr. [redacted], Vivint will cancel Mr. [redacted]’s account and will refund him any payments after his Notice of Cancellation was received on July 15, 2015. Total refund will be $[redacted] from payments made in the months of August and September. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because: The message states that a representative from Vivint has recently contacted me to resolve this complaint.  That is NOT true.  I was on hold trying to get through to Vivint while I was filing this complaint because this had been an ongoing issue for two months at that point.  I finally spoke with Kayla and she said that for some reason our refund had been submitted all this time but was STILL on hold for some reason.  After being on hold even longer while she checked on it she came back and said that the refund would be deposited within 48 hours.  Finally, it was refunded.  She also said that the tech, Brad, would be in contact with us to finish his job.  Brad came out and uninstalled our equipment but did not put our old Vivint monitor back on the wall and did not put our doorbell back (we went from having an unmonitored system that at least would go off and chime when a door or window was tampered with and a normal working doorbell to having no system and no doorbell and we were NOT told that they would not be put back) and he left all of his empty boxes all over our house and did not ask to speak to myself or my husband, and had my son sign for everything who should have never been involved at all.  Everything was so unprofessional and still has not been resolved.  My complaint was on the customer service overall that was given by Vivint and by responding and saying someone attempted to contact me is just false information.  In fact, I had been sending messages to Vivint through their Facebook page requesting on FIVE different times for a phone call from someone at Vivint and the last message that I received on July 30 at exactly 5pm was '"[redacted], our call center is an inbound call center so we are unable to request an outbound call be mad to you...."  I have screen shots of all of these messages if you need them.  So, in closing I still need someone to come out and clean up this mess they have caused in my home including getting your boxes and putting my old Vivint monitor back on the wall and putting my doorbell back as Kayla promised when I spoke to her.
Sincerely,
[redacted]

May 24, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]    Vivint Account #: [redacted] Date of Agreement: July 25, 2012           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] states that he cancelled his service ten months ago but Vivint continued to bill him for service. Additionally, the individuals that moved into Mr. [redacted]’s home that the system was installed in received a false alarm fee of $150. Mr. [redacted] desires a refund in the amount of $700 and for Vivint to reimburse the family that is living in his previous residence $150. Vivint’s records indicate that Mr. [redacted] called Vivint on June 17, 2015 to request cancellation as he had moved from his previous residence and was no longer using the alarm system. Mr. [redacted] was informed of his cancellation options and advised on the takeover of his account. On June 24, 2015 Mr. [redacted] called back into Vivint to inform us that he would allow the new homeowners to take over his System Purchase and Services Agreement (“Agreement”). The new homeowners decided against taking over the Agreement and the Agreement remained Mr. [redacted]’s responsibility. Mr. [redacted] then called Vivint on March 29, 2016 to inquire why his account was still active. He was told that the new homeowners did not take over his Agreement and he was told to send in a written letter of cancellation in order to have his Agreement cancelled. Mr. [redacted] sent in his notice of cancellation on March 29, 2016 and the Agreement was cancelled on May 19, 2016. Since it is a customer’s responsibility to ensure that their Agreement has been taken over a refund for ten months of service is not warranted. Vivint agrees to send Mr. [redacted] a refund for monies paid to Vivint since receiving his notice of cancellation, in the amount of $149.36. Additionally, by signing his Agreement Mr. [redacted] agreed to take full responsibility for any false alarm fees acquired as stated in section ten (10) of the Agreement. “You agree that you and others using the system will use it carefully so as to avoid causing false alarms. False alarms can be caused by weather or other forces beyond our control. If we receive too many false alarms, that will constitute a breach of contract by you and we may cancel monitoring service and seek to recover damages. If a false alarm fine or penalty is charged to us, the Center, or you by any government agency or third party, you will pay for the charge.”Due to Mr. [redacted] agreeing to this term, reimbursement of $150 to the new homeowners is not warranted. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:Vivint has failed to understand the nature of our concern and why we are asking for a refund.Also, Vivint customer service has acknowledged their error in auto-deducting the first 3 payments from our personal account during the time that our service was supposed to be set-up in deferment. I have been told by multiple agents that the $149.97 will be sent to me as a refund check in the mail, however, we have yet to receive it, even after a whole year has passed. The remaining $201.63 was also auto-deducted from our personal account (in 4 payments) due to Vivint customer service employees incorrectly explaining the deferment process/policy beyond the initial 6 month period and failing to continue the deferment as they originally stated they could. We did not have service installed in our home after relocating because during the many phone conversations with Vivint employees over the last year they never offered to install it, and we didn't ask about it because we weren't happy with the service we were receiving and wanted our refund before continuing any additional service or commitment.I am aware [redacted] (my spouse) signed a contract to pay x amount of money for x amount of time- IN EXCHANGE FOR HOME SECURITY SERVICE from Vivint. Vivint has not provided their end of the contract and that is why we are asking for our money to be refunded immediately.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the Revdex.com of Utah and Vivint taking care of my complaint in such a timely manor.
Sincerely,
[redacted]

April 4, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 20, 2013             To Whom It May Concern: I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was under the impression that her contract duration would be three (3) years instead of five (5). She is requesting immediate cancellation without penalty. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve these concerns.  At this time, Vivint is willing to immediately cancel the account without penalty. Vivint’s records show that on August 20, 2013, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  Prior to installing the system, Vivint also completed a pre-installation survey with Ms. [redacted], where the contract length was verified again. By signing the Agreement and completing the pre-install survey, Ms. [redacted] represented that she understood her contract would last 60 months. Despite the above information, in resolution to this matter, Ms. [redacted] has no further obligation to Vivint and the account has been cancelled.  She may contact Vivint’s representative if she has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 14, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 5, 2008           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’ satisfaction. If he had any further questions or concerns, he may contact Vivint’s representative directly. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 6, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 28, 2013          To Whom It May...

Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he was misled by a Vivint representative regarding contract terms, and now is unable to cancel his agreement.  Mr. [redacted] desires cancellation of the Agreement without penalty.Vivint’s records indicate that prior to the installation of any equipment, Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 28, 2013. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.   Cancellation of Mr. [redacted]’s agreement without penalty is not warranted at this time. Recently, Vivint has reduced Mr. [redacted]’s monthly rate so that he is not paying for the automation features that he has not been using. A representative from Vivint has recently contacted Mr. [redacted], in an effort to resolve his concerns.  Vivint has offered a reduced payoff amount by 40%, and Mr. [redacted] has accepted this in the form of a reduced term of his agreement by fifteen (15) months.  Mr. [redacted]’s initial term will end on May 28, 2017, and at that time he may renew or cancel his agreement by contacting Vivint at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tyler H[redacted] was the best at dealing with this issue. He listened to my concerns and made every effort to make it right. While others talked over me and made me feel like the issues I was having were not important. In the end I felt more comfortable canceling my service but Tyler alone saved his company from getting a bad review. The art of customer service has been lost in the recent years. It's refreshing to interact with someone who listens and really cares about the customers he's dealing with. Thanks again and maybe in the future Vivint will be a main stay in our home.
Sincerely,
[redacted]

May 25, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]    Vivint Account #: [redacted]          To Whom It May Concern:I have reviewed the information provided by Ms....

[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 30, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 11, 2008                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her grandfather, Mr. [redacted], disconnected his service in July of 2015; however, Vivint has continued to charge his account monthly.   Although not warranted, Vivint has agreed to cancel Mr. [redacted]’s account immediately without penalty.   Vivint spoke with Mr. [redacted] regarding his alarm service on November 14, 2014.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Vivint did not receive Mr. [redacted]’s required Notice of Cancellation until August 24, 2015. Additionally, Vivint received a check from for the amount of $559.86 which was applied to Mr. [redacted]’s account as credit because Mr. [redacted]’s account was not eligible for cancellation at this time due to the extension of his Agreement. All payments from September of 2015 through October of 2016 came out of this check that was sent in August of 2015. However, Vivint has agreed to refund the 4 payments of $39.99 that came out of Mr. [redacted]’s checking account in August of 2015 and November, December and January of 2017. Mr. [redacted] will receive the amount of $159.96 in his checking account within 7-10 business days.   It should also be noted that Mr. [redacted] was responsible for assuring that his system was in working condition based off of section 11 of his Agreement in which it states:   You will test the System’s protective devices and test signals to the Center in accordance with our instructions at least monthly.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

February 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 22, 2014                   ...

     To Whom It May Concern: I have reviewed the information provided by Mrs. [redacted] and appreciate the opportunity to respond. In her complaint, Mrs. [redacted] alleges to moving her residence and being unable to cancel her System Purchase and Services Agreement (“Agreement”). She desires cancellation without penalty from her Agreement from Vivint Inc (“Vivint”). Unfortunately, changing residence is not grounds for cancelling the Agreement. Mrs. [redacted]’ Agreement began on July 22, 2014, and continues for an initial term of sixty (60) months. She agreed to pay $[redacted] plus applicable taxes, each month throughout that term. Since Mrs. [redacted] has moved from the location where the system was initially installed, Vivint makes various options available to ensure that she can fulfill her obligation under the terms of her Agreement. (1) Vivint could remove the system from Mrs. [redacted]’ home and install it at her new residence. (2) Vivint can install a new system at Mrs. [redacted]’ new residence for a nominal fee. (3) Mrs. [redacted] may pay off the remaining balance of her Agreement, currently $[redacted], however, in order to assist Mrs. [redacted], Vivint will reduce her payoff amount by 55%, making the payoff amount $[redacted] (4) Vivint will allow Mrs. [redacted] to transfer the remaining balance of the Agreement to a third party who can fulfill the terms on her behalf. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:  They failed to include that I had made 2 separate appointments for reconnection, these appointments were confirmed and nobody showed up or called to say they were not going to show up.  I missed 2 workdays because of this.  Also, the one time the technician showed up, I was on my way to work as I never did confirm that appointment.  For the record, I have contacted Vivint many times and calls promised were not returned.  Therefore, I feel they violated the contract by not showing up for appointments I made, and at this point I have no confidence in their customer service and hence no confidence in their ability to protect.  I feel it is in my best interest to move on with a company I have confidence in.    
Sincerely,
[redacted]

December 27, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 18, 2015           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted] satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 15, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 10, 2017                                                               To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this representative and Mr. [redacted] have agreed upon a resolution.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer