Vivint Smart Home Security

November 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 11, 2011           To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Ms. [redacted] spoke with a representative from Vivint on November 13, 2015 regarding these concerns, and Vivint believes that this matter is resolved.  Ms. [redacted] has no further obligation to Vivint, and the past due balance on her account has been waived.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because: The message states that a representative from Vivint has recently contacted me to resolve this complaint.  That is NOT true.  I was on hold trying to get through to Vivint while I was filing this complaint because this had been an ongoing issue for two months at that point.  I finally spoke with Kayla and she said that for some reason our refund had been submitted all this time but was STILL on hold for some reason.  After being on hold even longer while she checked on it she came back and said that the refund would be deposited within 48 hours.  Finally, it was refunded.  She also said that the tech, Brad, would be in contact with us to finish his job.  Brad came out and uninstalled our equipment but did not put our old Vivint monitor back on the wall and did not put our doorbell back (we went from having an unmonitored system that at least would go off and chime when a door or window was tampered with and a normal working doorbell to having no system and no doorbell and we were NOT told that they would not be put back) and he left all of his empty boxes all over our house and did not ask to speak to myself or my husband, and had my son sign for everything who should have never been involved at all.  Everything was so unprofessional and still has not been resolved.  My complaint was on the customer service overall that was given by Vivint and by responding and saying someone attempted to contact me is just false information.  In fact, I had been sending messages to Vivint through their Facebook page requesting on FIVE different times for a phone call from someone at Vivint and the last message that I received on July 30 at exactly 5pm was '"[redacted], our call center is an inbound call center so we are unable to request an outbound call be mad to you...."  I have screen shots of all of these messages if you need them.  So, in closing I still need someone to come out and clean up this mess they have caused in my home including getting your boxes and putting my old Vivint monitor back on the wall and putting my doorbell back as Kayla promised when I spoke to her.
Sincerely,
[redacted]

September 14, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

February 17, 2017          To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had complications with her system since it was installed, and that Vivint has failed to resolve these issues. Ms. [redacted] further states that Vivint has not refunded her for the months the system did not work.  She believes that Vivint has breached the Agreement, and she desires cancellation of her Agreement without penalty and a refund of all monies paid to Vivint.  At this time, to assist Ms. [redacted], Vivint agrees to reduce her monthly services fee by $10.00 for the remainder of her Agreement term.  In addition, Vivint is willing to send a technician to Ms. [redacted]’s home at no charge, to further address any issues she is having with the system.Vivint’s records indicate that on February 17, 2017, Ms. [redacted] signed an Agreement with an initial term of forty-two (42) months and a monthly services fee of $49.99, plus any applicable taxes, during that term.  This Agreement states that Vivint does not warrant that the system will always operate, and that it is the customer’s duty to regularly test the system and report any problems to Vivint.  Ms. [redacted] has notified Vivint of problems with her door sensor and Vivint has sent technicians to Ms. [redacted]’s home five (5) times to address this issue.  Three of those times, Ms. [redacted] has either refused service or was not at the house when the technician arrived.  Vivint replaced the sensor on March 22, 2017 and re-programmed the sensor on May 4, 2017.  A Vivint representative recently offered to send Ms. [redacted] another replacement sensor, but she declined this offer.  Vivint applied a credit in the amount of $25.00 for downtime of the door sensor.  Vivint has made every effort to resolve Ms. [redacted]’s issue with her door sensor, and cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time.  However, Vivint acknowledges Ms. [redacted]’s frustration and has reduced her monthly services fee to $39.99, plus any applicable taxes.  Should Ms. [redacted] wish to accept Vivint’s offer of a free service visit, she may call Customer Care at 1-800-216-5232 to schedule an appointment. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

November 11, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 14, 2011           To Whom It May Concern:In his rebuttal, Mr. [redacted] alleges that he has received conflicting information in regards to the past due balance owed to Vivint.  Mr. [redacted] desires a formal written notice from Vivint showing the amount owed for services rendered.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-two (42) months and the monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Ms. [redacted] stopped making her monthly payments after August 2013.  Therefore, the remaining unpaid balance of her Agreement with Vivint comes to $[redacted].Despite the above information, Ms. [redacted]’s Vivint account was cancelled due to non-payment on December 31, 2013, and was transferred to an outside collections agency.  As such, Ms. [redacted] must settle the balance of her account or address any inquiries regarding her account balance with the third party collections agency.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan B. W[redacted]

April 23, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 29, 2011        To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] alleges that he cancelled his account with Vivint, and then realized that he had a credit of $16.31 on his account.  Mr. [redacted] desires a refund of $16.31.  Vivint’s records indicate that a check in the amount of $[redacted] is being sent to the mailing address on file.  Mr. [redacted]’s account is cancelled, and he has no further obligation to Vivint.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, [redacted]. [redacted]

July 1, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Darrell C[redacted] Vivint Account #: [redacted] Date of Agreement: March 25, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. C[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. C[redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. C[redacted]’s satisfaction.  Mr. C[redacted] may contact this Vivint representative if he has any further concerns or questions.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 9, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 19, 2012           To Whom It May Concern:I have reviewed...

the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’ satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

December 6, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: October 20, 2016           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he has had multiple issues with the service. As such, Mr. [redacted] requests that his account be cancelled without penalty.   A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. In an effort to help Mr. [redacted] Vivint can cancel the account without any additional charges, if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. If Mr. [redacted] wishes to pursue this resolution or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to him directly.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Debra L[redacted] Vivint Account #: [redacted] Date of Agreement: April 15, 2015          To Whom It May Concern:I have reviewed...

the information provided by Ms. L[redacted] and appreciate the opportunity to respond. In her complaint, Ms. L[redacted] alleges that she was misled by a Vivint representative regarding contract terms, and has been experiencing equipment concerns since installation of her system. Now Ms. L[redacted] desires cancellation of the Agreement without penalty, and a refund of $52.99.  Vivint’s records indicate that prior to the installation of any equipment; Ms. L[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. L[redacted] completed the required Pre-Installation Survey on April 15, 2015. During the recorded Pre-Installation Survey, Ms. L[redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Ms. L[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. L[redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.  Cancellation of Ms. L[redacted]’s agreement without penalty is not warranted at this time. Further, Section 6 of the signed agreement, labeled as ‘Installation of the System’, states that the customer agrees to let Vivint install the system, and Vivint is not responsible for cosmetic blemishes to walls or coverings arising from the installation of any devices. Vivint believes in repair rather than cancellation is the appropriate course of action at this time. A representative from Vivint has recently attempted to contact Ms. L[redacted], in an effort to resolve these concerns.  Should Ms. L[redacted] still wish to cancel her agreement prematurely, her payoff amount would be $[redacted]; however, in an effort to assist Ms. L[redacted], Vivint is willing to lower his payoff amount by 25%, bringing the total payoff amount to $[redacted].  Alternately, Ms. L[redacted] can call in a schedule a free appointment with a Vivint field service professional. If Ms. L[redacted] wishes to take advantage of any of these offers, I would advise her to call Vivint’s Customer Care department at [redacted].If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:The compliance officer noted that the account is in my name.  This is inaccurate (see attachment).  As previously stated, I have dedicated excessive time in resolving this matter.  Vivint repeatedly engages in fraud by allowing the account to be in the wrong person's name. I know other Vivint customers that experienced simat problems which could be a class action lawsuit.  Please see the attachmeny indicating the bill remains in the wrong name.I request the following:1- Name change on bill2- Zero balance
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tyler H[redacted] was the best at dealing with this issue. He listened to my concerns and made every effort to make it right. While others talked over me and made me feel like the issues I was having were not important. In the end I felt more comfortable canceling my service but Tyler alone saved his company from getting a bad review. The art of customer service has been lost in the recent years. It's refreshing to interact with someone who listens and really cares about the customers he's dealing with. Thanks again and maybe in the future Vivint will be a main stay in our home.
Sincerely,
[redacted]

April 15, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: April 28, 2014                                                              To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this representative and Ms. [redacted] have agreed upon a resolution. Ms. [redacted] has agreed to a pay a discounted payoff amount in order to have her account cancelled. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

Complaint: [redacted]
I am rejecting this response because:  As to the telephonic pre-installation survey of June 5, 2013 prior to installation of the equipment at our old address, it was not my wife who answered most of the surveyors questions on the telephone - it was the Vivint salesperson.  This Vivint representative did ask us if we were renting or if we owned the house, but glossed over the point of the homeowner being required to sign the paperwork without mentioning that fact as relevant.  During the survey itself, my wife answered some of the questions as required; however, Vivint states that my wife represented herself as the homeowner during said conversation, which is just not so.  When asked if we were the homeowner she told the surveyor no, we were renting - just as she had told the salesperson.  Again, the surveyor, just as the salesperson, glossed over that point without stating anything about it being a problem.  In point of fact, two years later, on May 4th, 2015, when we called Vivint to request a credit since we were being charged for a system we did not currently even have installed (having moved as of April 30th, 2015) it was Vivint themselves who informed us that the original contract was not legal since it was required to be signed by the homeowner.  Also, she was never told by either the salesperson or the surveyor that we were agreeing to a five year contract or that there would be a $1,000 penalty for early cancellation of said contract. 
So, no, she was not informed of all the terms and conditions of the
Agreement.  If this is not so, as alleged by Vivint, then please request
Vivint produce the recordings of said conversations so we may review them.Vivint states that we notified them of our intent to move and scheduled an installation appointment at the new address for May 18, 2015.  That is substantially correct, but quite incomplete.  In the first week of April, 2015, I called Vivint to inform them of our move date of April 30, and was requested to call back one week prior to our move date to schedule the appointment.  Upon calling back on April 23, 2015, I was informed that appointments were 3 to 4 weeks out and the earliest available was May 18th.  If appointments were booked so far out, why did Vivint not schedule an earlier appointment when I first called three weeks prior?  Regardless, we made the appointment because we like the system and were still desirous of it being moved to our new home.  On May 4th, 2015 Vivint deducted $61.75 from our account for the monthly payment.  We called to request a credit on the funds they had just removed from our bank account since we were being charged for a system that was not currently installed.  It was during this conversation that Vivint told us that the original contract was REQUIRED to be signed by the homeowner, and, as renters, we were not legally able to enter into the agreement signed two years previous.  Yet Vivint claims in their response to my complaint that they do not require the customer be the owner of the property where the system is installed and that is merely "recommended."  At this time they did promise us a $50 credit on our account, but such has not been forthcoming.  I am currently running under the assumption that said credit is scheduled to be applied to my next payment on or about June 4, 2015 - which will not occur since we have stopped Vivint's access to our bank account.On the scheduled installation date of May 18, 2015 our time frame for the tech to arrive was 5 to 8 pm.  At 4:15 pm May 18, 2015, we called Vivint to verify that the tech was still coming and all was set.  At that time, Vivint informed us that the tech scheduled to perform our installation cancelled the appointment due to "personal problems" and we would need to reschedule.  Vivint never called us to inform us that our appointment was being cancelled - we called them to verify they were indeed coming.  When we requested to have another tech assigned to come out we were informed that this would not be possible because they could not authorize the overtime this would incur.  We spoke with several persons and were told in no certain terms that there was nothing we could do, and the next appointment date available was July 11, 2015 - almost another two months out.  At this time we had been without a security system for, officially, 18 days already.  One of the supervisors we spoke to at Vivint on May 18 was a woman named [redacted] who told us that Vivint was looking at the situation as if we, the customer, had called to cancel the installation appointment.  This is an outright untruth.  As stated, we merely called to verify we were still scheduled for the tech to arrive soon.  Due to their nonprofessional attitude, rudeness, and poor customer service, we informed Vivint that we wished to terminate our agreement with them.  Vivint informed us that we would have to either transfer the account to another customer or pay $1,000 penalty:  This would be the early cancellation penalty that we were never informed of back on June 5, 2013.  When informed that we wished them to desist in debiting our account on a monthly basis, Vivint flat out refused to do so and we were forced to contact our bank to cancel authorization for Vivint to remove funds from our account.Had Vivint sent out a tech on May 18 to install our system, rather than refusing to honor their original schedule while claiming that it was our fault that their tech cancelled the appointment, we would have a system now and this complaint would never have been generated.  As to Vivint's subsequent offers to lower our monthly payment to $49.99 - yes, we refused.  As to their offer to reduce the early cancellation penalty by 40% to "a mere $600," this we also refused.  Said offers were made after our complaint as filed with the Revdex.com.  Despite the fact that we liked the product and had no issues with the system for the original two years, I have no desire to continue to do business with a company that represents themselves fraudulently and has such extremely poor customer service.  All I request at this time is for Vivint to waive the cancellation penalty, not report it on our credit as a debt, and notify me of where to turn in their alarm panel.
Sincerely,
[redacted]

March 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: February 12, 2017           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s Vivint contract was reduced from 42 months to 36 months. A Vivint technician has been scheduled for March 25, 2017 to inspect Mr. [redacted]’s Vivint security system. Mr. [redacted] has requested a Vivint door lock to be added to his system. Mr. [redacted] is aware that his monthly fee will be increased to $70.99.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

March 9, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 19, 2016          To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she recently moved and they are now unable to afford the system. Ms. [redacted] contacted Vivint to cancel the account but was informed she was still under Agreement. Ms. [redacted] was unaware of the Agreement. Ms. [redacted] desires cancellation of the account without penalty.  Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 19, 2016. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of sixty (60) months. He also represented that he would pay a monthly monitoring fee of $60.99 each month during that term. Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.    Ms. [redacted] notified Vivint of her move on July 28, 2017. An appointment was scheduled for September 7, 2017; however when a Vivint install tech knock at the door, he reported no one was home. Cancellation without penalty is not warranted. Should Ms. [redacted] wish to cancel her Vivint agreement prematurely, she may pay off the remaining balance on her account – currently $2,500.59, however Vivint will take 40% off the payoff amount, bringing it to $1,500.35. Alternatively, should Ms. [redacted] wish to continue services, Vivint is willing to reduce her monthly rate to $35.73, plus any applicable taxes. If Ms. [redacted] wishes to take advantage of either offer, I would advise her to contact Vivint’s Customer Loyalty department at 1-800-216-5232.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 22, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: January 30, 2016           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter is in the process of being resolved to Mr. [redacted]’s satisfaction. Mr. [redacted] may contact Vivint’s representative if he has any additional concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

April 4, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 20, 2013             To Whom It May Concern: I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was under the impression that her contract duration would be three (3) years instead of five (5). She is requesting immediate cancellation without penalty. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve these concerns.  At this time, Vivint is willing to immediately cancel the account without penalty. Vivint’s records show that on August 20, 2013, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  Prior to installing the system, Vivint also completed a pre-installation survey with Ms. [redacted], where the contract length was verified again. By signing the Agreement and completing the pre-install survey, Ms. [redacted] represented that she understood her contract would last 60 months. Despite the above information, in resolution to this matter, Ms. [redacted] has no further obligation to Vivint and the account has been cancelled.  She may contact Vivint’s representative if she has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 23, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 14, 2016           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s account has been canceled as of May 16, 2016. The equipment was removed from Mr. [redacted]’s home on May 16, 2016. Mr. [redacted] may contact Vivint’s representative directly if he has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 16, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 28, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is in the process of being resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.  Sincerely, Nathan *. W[redacted]Chief Compliance Officer