Vivint Smart Home Security

December 1, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: January 18, 2014            To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 25, 2017Revdex.com of Utah3703 W 6200 S Salt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 12, 2010            Date of Addendum: September 2,...

2015 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint’s records show that on April 12, 2010, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-six (36) months. Vivint spoke with Ms. [redacted] regarding her alarm service on September 2, 2015.  Ms. [redacted] represented that she was satisfied with Vivint’s services and that she was interested in extending the term of her agreement.  Based upon this representation, Vivint offered a thirty-six (36) month extension to which Ms. [redacted] agreed.  Indeed, Vivint read the following statement, after which Ms. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement thirty-six months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite the validity of this extension, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 17, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 7, 2014           To Whom It May Concern: I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had issues with the equipment and the service. Mr. [redacted] desires the account to be canceled.A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s account has been canceled as of August 17, 2016 and a refund of $107.98 has been sent to Mr. [redacted]. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Travis M[redacted] Vivint Account #: [redacted] Date of Agreement: March 12, 2013                     ...

   To Whom It May Concern: I have reviewed the information provided by Mr. M[redacted] and appreciate the opportunity to respond. In his complaint, Mr. M[redacted] alleges to having equipment complications with his security system that have not been resolved.  Mr. M[redacted] desires a refund of the amount paid to Vivint thus far and a cancellation of the contract without penalty.Vivint’s records show that Mr. M[redacted] first notified Vivint of his equipment concerns on August 25, 2014, and Vivint’s Scheduling department found an appointment for August 30, 2014. Vivint was not notified of any further equipment issues until recently.  A Vivint Field Service Professional is scheduled for July 20, 2015, in order to resolve the issues with the panel’s power. Vivint’s records indicate that this matter is in progress and a resolution will be reached to Mr. M[redacted]’s satisfactionIf you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 1, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 4, 2016           To Whom It May Concern: I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s complaint she explains that he has had issues with service that have not been resolved. She requests to either down grade her system at no cost or to cancel the account completely. A representative from Vivint has recently attempted to contact Ms. [redacted] via phone in an effort to resolve her concerns but has been unsuccessful in contacting her. Vivint will agree to downgrade Ms. [redacted]’s system and waive the $99.00 down grade fee if an effort to resolve this matter. I would suggest Ms. [redacted] contact a Vivint legal representative to schedule an appointment to down grade her system. She may contact a legal representative at ###-###-####.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because:Good morning.  I thank Mr. W[redacted] for taking the time to respond to my complaint but I do not accept his resolution.  The recorded telephonic pre-installation survey included equipment that I never received.  The partial system that was installed was bought and paid for.  They have a fraudulent contract with me.  The contract that I signed was changed without my knowledge.  The amounts and terms have been altered, crossed off, and initialed by the installer but not by me.  We don't have a valid contract.  The system is faulty, does not work when there is a loss of power, etc.  Every time I call I spend literally hours on the phone getting transferred from department to department with no answers or helpful representatives.  This has been a very bad experience from the beginning.  The only resolution I am willing to accept is that Vivint cancel this contract effective immediately with no contingencies and no more contact from this business.  
Sincerely,
[redacted]

April 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 11, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mrs. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Mrs. [redacted] in an effort to resolve her concerns. Mrs. [redacted]’s Vivint account has been canceled effective immediately. Mrs. [redacted] has no financial obligation with Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 7, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: April 11,...

2016          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he took over a contract from the previous owner of his home, but that now he is moving and can’t get a third party to take over the remainder of the contract.  He further states that Vivint has advised he will need to pay the remaining months to cancel the contract.  Mr. [redacted] desires early cancellation of the Agreement without penalty.  A representative from Vivint has recently contacted Mr. [redacted] via email, in an effort to resolve these concerns.  Vivint has reduced Mr. [redacted]’s monthly services fee by 55% for the remaining term of his Agreement (it is now $26.99).  This will also reduce the payoff amount from $839.86 to $377.94, should Mr. [redacted] wish to cancel his Agreement prematurely.  Vivint’s records indicate that Mr. [redacted] signed an Agreement when he took over the alarm service on April 11, 2016.  This Agreement has an initial term of twenty-nine (29) months and a monthly services fee of $59.99, plus any applicable taxes, during that term.  Cancellation of Mr. [redacted]’s agreement without penalty is not warranted at this time; however, Vivint agrees to the above resolution to assist Mr. [redacted].  If Mr. [redacted] wishes to payoff and cancel his Agreement at the reduced rate, he may contact Vivint’s Customer Loyalty department at 1-800-216-5232.  If he has any further questions or concerns in this matter, he may contact Vivint’s representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 22, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: December 13, 2016 To Whom It May Concern: I have reviewed the information provided by...

Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she agreed to a Vivint contract while under the impression that she was receiving a thirty (30) day money back guarantee. When she attempted to cancel her contract due to equipment issues, she was then informed that there was only a three (3) day cancellation period. She is requesting immediate cancellation and a refund of the payments taken since January 2017. At this time, Vivint is willing to offer a free appointment to address Ms. [redacted]’s equipment concerns and a month of free service. Cancellation without penalty is not currently warranted.Vivint’s records show that on December 13, 2016, Ms. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of thirty-six (36) months.  By signing this Agreement, Ms. [redacted] represented that she’d read and understood the entire contract, including the cancellation policy. As stated in the contract, the customer may cancel the Agreement within three days of installation by sending Vivint a written Notice of Cancellation (NOC). If Ms. [redacted] will provide Vivint with documentation of an extended trial period being offered and accepted, Vivint will honor that offer. However, Vivint has no record of an extended cancellation period being offered, and a NOC was not received until January 4, 2017, well outside of the standard three-day period. Due to the above information, cancellation is not warranted at this time. However, Vivint has agreed to credit a month of free service to Ms. [redacted]’s account and provide a free appointment to address any equipment concerns, in order to compensate for any inconveniences. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 24, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: September 25,...

2015           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns.  Vivint and Mr. [redacted] have discussed possible resolutions and Mr. [redacted] may contact Vivint’s representative directly with any further questions or concerns in this matter.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 12, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]             Vivint Account #: [redacted]              Date of Agreement: June 30, 2014                                                                To Whom It May Concern:   I have reviewed the additional information provided by Ms. [redacted] and appreciate the opportunity to respond.   Ms. [redacted]’s September billing date was on September 1, 2016. Her account was cancelled after her account was billed on September 1, 2016. However, out of goodwill, Vivint has agreed to refund Ms. [redacted] $69.99 and this will go back in her checking account within 7-10 business days.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: June 12, 2014         To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] alleges that she cannot view when a door or window has been opened and that her main security panel has lost its color. Ms. [redacted] desires Cancellation without penalty.  Vivint’s records indicate that Ms. [redacted] had a technician visit her home on November 6, 2015 to resolve her main security panel issue, Vivint believes this matter to be resolved. If Ms. [redacted] is still experiencing issues with the color of her main security panel I would advise her to call into Vivint so repairs can be made. Further Vivint’s SkyControl panel does have the ability to inform a customer of which door and window sensors are being triggered at what date and time. This event history can be found on the main security panel and via the internet account access with a personal computer or a mobile device. Vivint’s Customer Care department is available 24/7 at ###-###-#### to walk customers through the event history. Ms. [redacted] account is not eligible for a no penalty cancellation. Her cancellation options are either a total purchase of the Agreement or another individual who can pass a credit check can takeover Ms. [redacted] Agreement. The total amount to purchase the Agreement is $[redacted].  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

February 11, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May...

20, 2013           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved, and Ms. [redacted] has no further obligation to Vivint.  I apologize for any inconvenience or hardship Ms. [redacted] may have experienced in her dealings with Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 21, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: July...

11, 2016                         To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had equipment complications with her security system that have not been resolved, and that Vivint refuses to send technicians to fix the issues.  Ms. [redacted] desires to have her system repaired or her contract cancelled. Vivint’s records show that a technician is scheduled to be dispatched to Ms. [redacted]’s home on February 24, 2018 to address her issues with the system.  Technicians came to Ms. [redacted]’s home to address issues on January 16, 2018, December 16, 2017, December 15, 2017, January 27, 2017, and January 20, 2017 at her request.  In response to Ms. [redacted]’s recent complaints, Vivint’s customer service has applied $213.90 in credit to her account since December 2017.Ms. [redacted] signed a 48-month Agreement with Vivint on July 11, 2016, and Vivint has worked with her to resolve problems with the system, both over the phone and by scheduling service visits.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 19, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 16, 2011           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.  A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 31, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted]  Vivint Account #: [redacted]    Date of Agreement: June 6, 2016           To Whom It May Concern: I have reviewed the response from Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’ response, he explains that he no longer wishes to cancel the service. Instead Mr. [redacted]’ requests that a $200.00 credit be placed on his account.Because the system is working as inteanded and because there are other ways to arm the system so that the entry-exit delay is eliminated. A credit of $200.00 is not warranted.However, in an effort to assist Mr. [redacted] a credit of one month’s payment has been applied to his account.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 14, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: April 2, 2011                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her account was to be cancelled in August of 2015; however, her account was recently billed. Ms. [redacted] requests a refund of all payments from June 2016 to present.   Vivint has agreed to refund Ms. [redacted] $179.96. She will receive this refund through her Master card within 7-10 business days. Ms. [redacted]’s account has been cancelled and she will no longer be billed.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 12, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 23, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this representative and Mr. [redacted] have agreed upon a resolution. An appointment has been scheduled for the removal of the equipment. In addition, the requested refund will go into Mr. [redacted]’ account within 7-10 business days. Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted]

October 14, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 12, 2016                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she has explained the technical issues that she has experienced with her system. Ms. [redacted] requests cancellation of her account without penalty.   Although Vivint encourages repair rather than cancellation, Vivint has agreed to cancel Ms. [redacted]’s account upon receipt of the equipment.   Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. [redacted] completed the required Pre-Installation Survey on May 12, 2016.   During the recorded Pre-Installation Survey, Ms. [redacted] represented that she understood and agreed to the initial term of forty-two (42) months.  She also represented that she would pay a monthly monitoring fee of $60.99 each month during that term.  Further, Ms. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. [redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.     To schedule an appointment for the system removal, Ms. [redacted] may contact the representative who has attempted to reach her via email and phone. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

August 19, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:      Consumer Complaint Case #: [redacted]           Complainant: Keva J[redacted]            Vivint Account #: [redacted]     ...

     Date of Agreement: June 25, 2012                                                            To Whom It May Concern:I have reviewed the information provided by Ms. J[redacted] and appreciate the opportunity to respond. In her complaint Ms. J[redacted] alleges that she was not made aware of her five (5) year contract and has had issues with the alarm system equipment. Ms. J[redacted] further alleges that Vivint drafted the wrong bank account.  Vivint’s records indicate that prior to the installation of any equipment, Ms. J[redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Ms. J[redacted] completed the required Pre-Installation Survey on June 25, 2015. During the recorded Pre-Installation Survey, Ms. J[redacted] represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $[redacted] plus applicable taxes each month during that term.  Further, Ms. J[redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Ms. J[redacted]’s representations to ensure that she understood her commitments to Vivint as outlined in the Agreement. Ms. J[redacted] has been refunded the charges in question. If Ms. J[redacted] can provide Vivint with her bank statements showing that the withdraw from Vivint had caused any additional fees to occur with her bank, Vivint will reimburse her for those additional fees. Ms. J[redacted] has a scheduled appointment on August 28, 2015 for the repair of any malfunctioning devices. Vivint believes the equipment issues will be resolved once this appointment is completed. Since Ms. J[redacted] had completed her telephonic Pre-Installation survey before the installation of any Vivint equipment, cancellation without penalty is not warranted at this time. However in an effort to resolve this matter Vivint will also be inspecting Ms. J[redacted] system to ensure that the equipment will function properly, if the Vivint technician cannot repair Ms. J[redacted] system Vivint will explore further cancellation without penalty options.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal.    Sincerely, Nathan *. W[redacted]