Vivint Smart Home Security

June 15, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: June 29, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] state he was led to believe the account was previously cancelled. However, Mr. [redacted] later received a collection call regarding his Vivint service. Mr. [redacted] desires for the account to be closed and the collection attempts to stop. A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve these concerns. At this time, Vivint is willing to closed and remove his account from collections.Vivint’s records show that Mr. [redacted] signed a Purchase and Services Agreement upon installation of his Vivint system, in which he represented that he understood and agreed to the initial term of forty-two (42) months. He also represented that he would pay a monthly monitoring fee of $49.99 each month, plus applicable taxes, during that term. Mr. [redacted] contacted Vivint on April 22, 2016, to request the move of his system. During this conversation with a Vivint representative, an appointment was scheduled for May 11 2016. On May 11, 2016, the install technician arrived within the appointment window, but notated the service was declined as Mr. [redacted] wanted to cancel the service. Vivint did receive a written notice of cancellation from Mr. [redacted] on June 1, 2016. However, given Mr. [redacted] was still within the term of his Agreement his account remained active. Vivint records do not indicate an offer of cancellation was extended to Mr. Shupe.Vivint’s records further show that Mr. [redacted] stopped making his monthly payments after December 2016.  As such, the account was cancelled for non-payment on April 27, 2017.Despite the above information, in resolution to this matter, Mr. [redacted] has no further obligation to Vivint.  He may contact Vivint’s representative if he has any further questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 5, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 8, 2012           To Whom It May...

Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that Ms. [redacted] has been refunded, her system has been removed and her account has been cancelled. Ms. [redacted] has no further obligation to Vivint. Vivint believes this matter to be resolved. If Ms. [redacted] has not received her refund I would advise her to call into Vivint so we may assist her in locating the refund. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

June 7, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 3, 2017To Whom It May Concern: I have reviewed the information provided by Mr. [redacted]...

and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he has been attempting to cancel his account for three weeks to no avail. He is requesting immediate cancellation.Vivint received Mr. [redacted]’s Notice of Cancellation on May 16, 2017 and the account was subsequently cancelled on May 30, 2017. Mr. [redacted] is under no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] (formerly [redacted])

May 18, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 11, 2016  ...

        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she was pressured into signing up with Vivint, and that she has had problems with the system.  Ms. [redacted] is now in collections, and desires cancellation of her Agreement without penalty and removal of her account from collections.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement on July 11, 2016, with an initial term of forty-two (42) months and a monthly services fee of $60.99, plus any applicable taxes, during that term.  This Agreement provides a Right of Rescission period of three (3) business days following installation, during which time a customer may cancel the Agreement and service for any reason.  Ms. [redacted] contacted Vivint on September 23 and October 24, 2016 to report problems with her cameras, and a technician was dispatched to her home and completed a full system inspection on October 27, 2016.  Ms. [redacted] contacted Vivint again on November 2, 2016 and stated that she just wanted to cancel her service, but she was advised that she was within the term of her Agreement and cancellation was not warranted.Vivint’s records further show that Ms. [redacted] stopped making her monthly payments after October 2016.  As such, the account was cancelled and transferred to an outside collections agency after 120 days of non-payment.  Ms. [redacted] must settle the balance of her account with the outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]    Date of Agreement: May 29, 2011           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he was not informed that it would take 30 days for his account to be canceled. As such, Mr. [redacted] requests that his last monthly payment of $53.08 be refunded back to him.A representative from Vivint has recently attempt to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter is being resolved to Mr. [redacted]’s satisfaction. A refund of $53.03 has been issued back to Mr. [redacted]’s checking account that Vivint has on file. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

RESPONSE to Revdex.com:August 11, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE: Consumer Complaint Case #: [redacted] Complainant: Pamela W[redacted] Vivint Account #: [redacted] Date of Agreement: July 14, 2014To Whom It May Concern:I have reviewed the information provided by Ms....

W[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. W[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. W[redacted]’s satisfaction. If Ms. W[redacted] has any further questions or concerns regarding this matter, she may contact this representative directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

January 27, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 27,...

2013        To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she receives inconvenient weather alerts on her panel, and that Vivint does not have a way to disable the alerts.  Ms. [redacted] desires for Vivint to provide an option to disable weather alerts and then enable them again if they are wanted.  A representative from Vivint has recently attempted to contact Ms. [redacted] by phone, and has sent her an email as well.  There is a way to disable or enable severe weather alerts on the panel that Ms. [redacted] has, through Alarm.com’s dealer site.  For assistance with this, Ms. [redacted] may contact Vivint’s Customer Care department 24 hours a day at 1-800-216-5232, or she may contact the representative who has reached out to her directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 14, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: November 4, 2016           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he has had issues with his system causing faults alarms and getting an alarm permit. As such, Mr. [redacted] requests cancelation of his account and compensation for fines from his city’s police department.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. In an effort to help Mr. [redacted]. Vivint can cancel the account without any additional charges, if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. However, due to sections 11 and 12 of the contract stating that Vivint is not responsible for any fines from faults alarms or alarm permits compensation for those fines is not warranted. If Mr. [redacted] wishes to pursue the resolution of cancelation of his account upon Vivint’s recovery of the equipment; or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to him directly.    If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

April 29, 2016 Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 13, 2013                                                              To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. I have recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that we have agreed upon a resolution and this matter has been resolved to Mr. [redacted]’s satisfaction. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.            Sincerely, Nathan *. W[redacted]

March 1, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: October 20, 2017         To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that her monthly fee has not been reduced to reflect the return of her cameras. As such, she is requesting a refund of the overcharge of her monthly bill. Vivint has not yet received the updated paperwork with Ms. [redacted]’s signature of acceptance. Therefore, the monthly rate is still reflecting the only contract Vivint has on file. Once the signed documentation is returned to Vivint, the monthly rate will be changed and Vivint will refund any overcharges taken since the cameras were removed. Ms. [redacted] may contact Vivint’s customer care department if she has any questions on how to complete this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

August 23, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: May 24,...

2008        Date of Addendum: August 3, 2015 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he does not recall extending the term of his System Purchase and Services Agreement (“Agreement”) over the phone with Vivint, and that he is unable to cancel his Agreement at this time. Mr. [redacted] desires cancellation of his Agreement without penalty.In an effort to assist Mr. [redacted] at this time, Vivint agrees to cancel his Agreement, effective immediately.Vivint’s records show that on May 24, 2008, Mr. [redacted] signed his Agreement with Vivint, with an initial term of sixty (60) months.  Vivint spoke with Mr. [redacted] regarding his alarm service on August 3, 2015.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his Agreement to keep his low monthly rate and upgrade his alarm panel.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint. Despite this information, Vivint has cancelled Mr. [redacted]’s Agreement and he has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 12, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: April 29, 2014           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had issues with the billing service on his account and would like Vivint to fix A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s billing account has been updated and his feedback regarding the billing system has been sent to the proper management. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

December 27, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: July 10, 2015          To Whom It May Concern:In his rebuttal, Mr. [redacted] states that, at the time the system was removed from his old home, he had a negative experience with Vivint’s technician and had to leave the home to purchase a doorbell.  Mr. [redacted] states that each of his experiences with Vivint’s technicians have been negative, and he does not accept Vivint’s offer of a 40% reduced payoff.  He desires cancellation of his Agreement without penalty.  Vivint maintains its position that Ms. [redacted] is within the initial term of her signed Agreement, and that Vivint has resolved issues with Mr. and Ms. [redacted] as they have been notified of them.  The signed Agreement states that it is the customer’s duty to inform Vivint’s installing technicians of every location in the home where holes should not be drilled due to wires or other hazards, that Vivint’s technicians have no means of determining with certainty if these hazards exist, and that any costs incurred to repair wires or other obstructions, and any resulting damaged walls, etc. will be the customer’s sole responsibility (Section 6: Installation of the System).Cancellation of Ms. [redacted]’s Agreement without penalty is not warranted at this time. However, Vivint acknowledges Mr. [redacted]’s frustrations, and remains willing to reduce the payoff balance by 40% if he wishes to cancel the Agreement prematurely.  Alternately, Vivint agrees to waive move and equipment fees if Mr. and Ms. [redacted] wish to transfer a system to their new home.If Mr. [redacted] wishes to take advantage of either of these offers, he may contact Vivint’s Customer Loyalty department at 1-800-216-5232.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 30, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 27, 2012           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’ complaint she explains that they need to cancel the account, due to medical issues that have come up, but they have not been able to. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’ account has been canceled as of June 30, 2016. Ms. [redacted] may contact Vivint’s representative directly if she has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 2, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 21, 2014                                                   To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that she was misled by a Vivint representative regarding the term of her agreement and the cancellation policy. Ms. [redacted] requests that Vivint cancel her account in November 2016.   If Ms. [redacted] would like to provide documentation regarding her bankruptcy, she may send her documentation after which her account would be submitted for cancellation. If she is not able to provide documentation, Vivint is willing to offer 55% off the buyout rate which would lower the amount to $818.88.   Vivint’s records indicate that prior to the installation of any equipment, Ms. [redacted] signed a System Purchase and Services Agreement (“Agreement”).  Every customer must sign this document, and if a customer does not sign, Vivint will not install any equipment in the customer’s home.  The purpose of the Agreement is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions. Our records show that Ms. [redacted] signed this Agreement on November 21, 2014.   Upon signing this Agreement, Ms. [redacted] represented that she understood and agreed to the initial term of forty-eight (48) months.  She also represented that she would pay a monthly monitoring fee of $69.99 each month during that term. Vivint relied on Ms. [redacted]’s signature to ensure that she understood her commitments to Vivint as outlined in the Agreement.                           Due to the information above, early cancellation without penalty is not warranted. However, Vivint encourages Ms. [redacted] to contact [email protected] to take advantage of these offers.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

December 14, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:  Consumer Complaint Case #: [redacted]       Complainant: [redacted]       Vivint Account #: [redacted]       Date of Agreement: August 23,...

2013           To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he moved and called Vivint to request cancellation in October 2015, then his contact information changed and he assumed that his account was cancelled.  Mr. [redacted] explains that he recently received a collection notice for the account and that he has had negative interactions with Vivint representatives while trying to resolve this matter.  He desires to have his bill adjusted to the time he requested cancellation, and to speak with management regarding his negative experiences.Vivint appreciates Mr. [redacted]’s feedback regarding his experience with customer service, and I have sent this complaint to the appropriate management team for review.  Vivint’s records show that Mr. [redacted] signed a System Purchase and Services Agreement on August 23, 2013, in which he represented that he understood and agreed to an initial term of sixty (60) months and a monthly services fee of $60.99, plus any applicable taxes, during that term.  Mr. [redacted] contacted Vivint on November 2, 2015 to ask about an alert he had received, and during that phone call he said he had a new phone number and Vivint updated the account with the new number.  During this phone call, there was no mention of moving or cancelling the service, and Vivint’s Billing department called Mr. [redacted] and received a payment from him on November 19, 2015.  Vivint has no record of any other phone call from Mr. [redacted]’s old phone number or the new one in October 2015, or any time after the November 2015 call (until recently). Vivint’s records further show that Mr. [redacted] stopped making his monthly payments after July 2016.  As such, the account was cancelled for non-payment on September 30, 2016, and was transferred to an outside collections agency.  Mr. [redacted] must settle the balance of his account with the outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 18, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement:  November 22, 2014           To Whom It May Concern:I...

have reviewed the information provided by Mrs. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mrs. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Mrs. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 17, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 10, 2010            Date of Addendum:...

January 10, 2015 To Whom It May Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that his original company, [redacted], switched his account to Vivint without his knowledge. He further states he is currently experiencing equipment issues that Vivint refuses to send someone to fix. As such he has requested cancellation, but Vivint denied the request stating he verbally agreed to extend his Agreement. Mr. [redacted] desires the cancellation of his account without penalty. A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve these concerns. At this time, Vivint is willing to waive the extension of Mr. [redacted]’s Agreement and cancel his account.According to Section 13 of the Agreement, [redacted] reserved the right to “transfer or assign [the] agreement to any other alarm company, or as collateral to a financial institution.”  That being said, this is not what occurred in regards to Mr. [redacted]’s account. [redacted] simply changed its company name to Vivint, effective February 1, 2011. The corporate identity, however, remains the same in all other regards. Vivint made steps to inform their customers of this change by mailing letter prior to the change.Vivint’s records show that on August 10, 2010, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of forty-two (42) months. Vivint spoke with Mr. [redacted] regarding his alarm service on January 10, 2015. Mr. [redacted] represented that he was interested in extending the term of his agreement in exchange for cameras. Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today. No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the above information, in resolution to this matter, Mr. [redacted] has no further obligation to Vivint. He may contact Vivint’s representative if he has any further questions or concerns.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 28, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: August 11, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this representative and Ms. [redacted] have agreed upon a resolution.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer