Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I also want them to take me off of their calling list. I do not wish to be contacted by them for solicitation or anything else.
Sincerely,
[redacted]

January 15, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: August 18, 2015          To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In his complaint, Ms. [redacted] alleges the initial term of the Agreement with Vivint was misrepresentative by her sales representative. Ms. [redacted] further alleges she was offered a free move of her system. Ms. [redacted] desires the move fee to be waived. Vivint’s records indicate that prior to the installation of any equipment; Mr. [redacted] completed a telephonic Pre-Installation Survey with Vivint’s Account Creation department.  Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, Vivint will not enter into an agreement with the customer and will not install any equipment in the customer’s home.  The purpose of the survey is to verify certain information, ensure that the customer understands Vivint’s offer, and confirm the terms and conditions of the Agreement. Our records show that Mr. [redacted] completed the required Pre-Installation Survey on August 18, 2015. During the recorded Pre-Installation Survey, Mr. [redacted] represented that he understood and agreed to the initial term of forty-two (42) months.  He also represented that he would pay a monthly monitoring fee of $[redacted] each month during that term.  Further, Mr. [redacted] represented that these terms were clearly outlined on the Agreement and that Vivint’s representative did not make any promises or commitments which were not written on the Agreement.  Vivint relied on Mr. [redacted]’s representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.     Vivint has not record of an offer of a free move made to Ms. [redacted]; as such the move fee of $99.00 applies. However in an effort to resolve this matter, Vivint has agreed to cover the cost of half Ms. [redacted]’s move fee. A credit of $[redacted] has been applied Ms. [redacted]’s Vivint billing account. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 2, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint ID: [redacted]           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In Ms. [redacted]’s rebuttal she explains that she is not satisfied with Vivint’s response because Vivint didn’t try and contact her and she did not receive confirmation of her cancellation. She states that the appointment was missed on July 15, 2016 to pull the equipment. She further states that she was told she would receive a full refund of $163.86 which she states she has not received.Vivint’s records indicate that Ms. [redacted]’s account was cancelled on July 19, 2016. Vivint’s records also show that Ms. [redacted]’s equipment was pulled on July 22, 2016 at 6:12PM. A Vivint scheduler attempted to contact Ms. [redacted] on her primary number on July 21, 2016 to confirm her appointment but she did not answer. The rep left a voice mail and contacted the secondary number who was her son, who then confirmed the appointment on July 22, 2016 to pull the system. On July 24, 2016 a refund for $163.86 was processed to the checking account on file. On July 25, 2016 a legal assistant reached out to Ms. [redacted] to go over her Revdex.com complaint but Ms. [redacted] did not answer. The Legal representative left her a voice mail with her contact information. A second refund was processed on July 25, 2016 for $163.86 to the checking account on file. The same legal representative reached out to Ms. [redacted] on August 2, 2016 and left a voice mail and also sent her an email.Vivint feels this matter has been resolved to Ms. [redacted]’s satisfaction. If she has any further questions she may contact the representative who has attempted to contact her. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 15, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: August 28, 2008           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] via email in an effort to resolve her concerns but has not had response sent back. Vivint’s records indicate that this matter is being resolved to Ms. [redacted]’s satisfaction. A letter has been sent on June 15, 2016 confirming her account has been canceled as of June 8, 2016. Ms. [redacted] may contact Vivint’s representative directly if he has any questions or concerns. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 19, 2017       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:    Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: June 2, 2009                                                               To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that her account was supposed to have been previously cancelled. Ms. [redacted] requests that Vivint refund her this month’s payment and cancel her account.   At this time, Vivint is willing to refund Ms. [redacted] this month’s payment and immediately cancel her account.   However, it should be noted that Vivint advised Ms. [redacted] to send in her required notice of cancellation in order for her account to be cancelled. Vivint has yet to receive this document from Ms. [redacted].   Despite this information, Ms. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.             Sincerely, Nathan *. W[redacted] Chief Compliance Officer

January 19, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 16, 2017           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that Vivint has failed to provide a functioning system despite her attempts to work with Vivint for repairs. She further states that Vivint sent her case to a collections agency who has been harassing her for a $3,000.00 charge. As such, Ms. [redacted] is requesting that Vivint collect the equipment and waive any charges owed. Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $49.99 each month, plus applicable taxes and equipment fees, during that term.  By signing the Agreement, Ms. [redacted] further represented that she understood and accepted all the terms contained within. As stated in the contract, Vivint does not warrant that the system cannot be defeated or compromised or that it will always operate. However, Vivint does guarantee technical assistance over the phone or via a service appointment. Vivint’s records indicate that assistance was provided over the phone, per the contract. Furthermore, Vivint’s records indicate that the only appointment scheduled with Ms. [redacted] was successfully completed on June 22, 2017. No further appointments were requested or confirmed with the customer.Vivint’s records further show that Ms. [redacted] did not make a single monthly payment after the initial payment was taken during installation on May 16, 2017.  As such, the account was cancelled for non-payment on October 30, 2017, and was sold to an outside collections agency.  Ms. [redacted] must settle the balance of her account with this outside collections agency at this time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 17, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Jeff G[redacted] Vivint Account #: [redacted] Date of Agreement: July 06, 2010           To Whom It May Concern:I have...

reviewed the information provided by Mr. G[redacted] and appreciate the opportunity to respond. In his complaint, Mr. G[redacted] alleges that he was not contacted in a timely manner in response to his change in payment methods and that Vivint has recently made multiple attempt to contact him from an unknown number. Vivint’s records indicate that in October of 2014 payments to Vivint ceased. Vivint continued to attempt to withdraw funds from Mr. G[redacted]s bank account, each attempt resulting in an error. Vivint had made multiple attempts to contact Mr. G[redacted] to resolve the issue. Vivint was unable to make contact with Mr. G[redacted] and the account was submitted to collections on Febuary 27, 2015. On March 09, 2015 Vivint received a payment by check in the amount of $[redacted], this reinstated service and billing with Vivint continued. Mr. G[redacted]’s payment information was still not updated in order for Vivint to withdraw funds automatically. Vivint has continued to provide service to Mr. G[redacted] and has received no payments toward his monthly service fee. Currently Mr. G[redacted]’s past due balance stands at $[redacted].Since it is the customer’s responsibility to make sure that Vivint is made aware of any account and or billing changes cancellation without penalty is not warranted at this time. However in an effort to assist Mr. G[redacted] Vivint will agree to cover half of the past due balance if Mr. G[redacted] will pay the other half and fulfill the remaining contract term of six (6) months. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

February 18, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement:  November 22, 2014           To Whom It May Concern:I...

have reviewed the information provided by Mrs. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mrs. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Mrs. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

September 13, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: July 26, 2017           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted] Date of Agreement: July 25, 2013          To Whom It May Concern:I...

have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] alleges that her door locks have not been working correctly. Ms. [redacted] desires cancellation of the Agreement without penalty. Vivint’s records indicate that Ms. [redacted] has a scheduled technician appointment for October 30, 2015 to have the door locks repaired. Upon the repair of the door locks Vivint will credit Ms. [redacted] account for adequate downtime. Cancellation without penalty is not warranted at this time. However Vivint will upgrade Ms. [redacted] account to premium service, Ms. [redacted] will now receive free technician appointments and free battery replacements for the life time of her Agreement. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in addition want to make sure at end of contract it will be cancelled immediately. Also no fees to install in home move.
Sincerely,
[redacted]

September 29, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]      Vivint Account #: [redacted] Date of Agreement: December 27, 2010           To Whom It...

May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint Ms. [redacted] states that she has requested Vivint to remove her mother’s name from the System Purchase and Services Agreement (“Agreement”) but Vivint has not done so. Ms. [redacted] desires cancellation without penalty. Vivint agrees to cancel Ms. [redacted]’s Agreement without penalty provided Vivint can remove the security panel from her home where the system is installed. A representative will reach out to Ms. [redacted] to schedule an appointment within forty-eight (48) hours. Vivint’s records indicate that Ms. [redacted] called into Vivint to request assistance with her monthly bill. A representative offered to waive her past due balance of $179.69 and lower her monthly rate by $10 as long as she agreed to extend the term length of her Agreement by thirty-six (36) months. Ms. [redacted] agreed to this Agreement extension on January 19, 2016. Ms. [redacted] also received a new alarm panel on February 2, 2016 at no cost to her. Although cancellation without penalty is not normally warranted in this matter, Vivint agrees to the above resolution. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

January 12, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted]  Vivint Account #: [redacted]  Date of Agreement: April 29, 2014           To Whom It May...

Concern: I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’s complaint he explains that he has had issues with the billing service on his account and would like Vivint to fix A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s billing account has been updated and his feedback regarding the billing system has been sent to the proper management. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: From Mr. W[redacted]'s response it is clear he does not understand my complaint. First, I am not asking about details of the investigation from the company end. Second, I am talking about two separate jurisdictions.  I live in Baltimore City and according to Baltimore City code, the alarm company MUST NOTIFY the consumer before installation of equipment the need to register the alarm and EXACT details and where/how to register. Neither of these things were done by Vivint. For Baltimore County, the alarm company MUST NOTIFY and MUST REGISTER for the consumer. Again, I know for a fact from my friend in Baltimore County that she was never notified of this need.  There is no registration fee for registering the alarm with either Baltimore City or Baltimore County. Again, the fact that he mentioned this as a resolution underscores that Mr. W[redacted] does not know the facts.  I am very disappointed that the company has failed to notify its consumers of the most important element of the alarm system. In Baltimore City, the police WILL NOT COME to any home that is not registered. This is how I found out about the need to register in the first place. In Baltimore County, the police will come to a home even if it unregistered.  Given the push back I have received and the continued lack of information the company seems to have about my situation as Mr. W[redacted]'s response does not know show that he understands my concerns, I would like to refund on my installation fee and activation as the Vivint broke the law in Baltimore City by installing this equipment without telling me about registering or providing information to me. Also, I want to note, on the evening that I made the company aware of my situation, I was told I would be receiving a welcome packet that has the registration information in it--I have never received this, nor have my neighbors who signed up in Baltimore City.  I would like a refund of $237.95.  If the company refuses this request, then I will plan to continue with arbitration and will follow up with my case: (#[redacted]) through the Office of the Attorney General; Consumer Protection Division for the State of Maryland. This case includes my correspondence with the company's customer service agents along with text messages from my sales agent and technician both of whom stated that they did not know I needed to register my alarm which is in direct conflict with Baltimore City law.

December 14, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: November 4, 2016           To Whom It May Concern:I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he has had issues with his system causing faults alarms and getting an alarm permit. As such, Mr. [redacted] requests cancelation of his account and compensation for fines from his city’s police department.A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. In an effort to help Mr. [redacted]. Vivint can cancel the account without any additional charges, if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. However, due to sections 11 and 12 of the contract stating that Vivint is not responsible for any fines from faults alarms or alarm permits compensation for those fines is not warranted. If Mr. [redacted] wishes to pursue the resolution of cancelation of his account upon Vivint’s recovery of the equipment; or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to him directly.    If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

October 20, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: May 28, 2016           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint Mr. [redacted] explains that he never received the 3 months of credit promised him by the sales representative. Mr. [redacted] requests that his account be canceled.A representative from Vivint has recently attempted to contact Mr. [redacted] in an effort to resolve his concerns. In an effort to help Mr. [redacted] and to resolve this issue. Vivint can place six (6) months of credit on Mr. [redacted]’s account. Or Vivint can cancel the account without any additional charges, if Mr. [redacted] will allow a Vivint technician to come to his home to remove the equipment. After the technician has removed the equipment the account and contract will be canceled. If Mr. [redacted] wishes to pursue one of these resolutions or if he has any questions or concerns Mr. [redacted] may contact the Vivint representative that reached out to him directly.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]  Complainant: Michael C[redacted] Vivint Account #: [redacted] Date of Agreement: June 30, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. C[redacted] and appreciate the opportunity to respond. In his complaint, Mr. C[redacted] alleges that he never had his full system installed, and that he requested cancellation from Vivint but was advised of the need for a written notice.  Mr. C[redacted] desires a refund of all monies paid to Vivint, removal of Vivint’s equipment, and cancellation of his Agreement without penalty. Vivint’s records show that Mr. C[redacted]’s Agreement with Vivint has been cancelled and he has no further contractual obligation to Vivint.  An appointment is scheduled for the removal of Vivint’s equipment on July 23, 2015.  A refund of Mr. C[redacted]’s payment, in the amount of $[redacted], is being sent back to the credit card on file.  I apologize for any undue delay in this process.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

August 5, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant:  [redacted]        Vivint Account #: [redacted]        Date of Agreement:...

 February 6, 2015 To Whom It May Concern: I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she has had multiple issues with her Vivint system and service since installation, and that she has now moved from her home and is being contacted by collections.  Ms. [redacted] desires cancellation of her Purchase and Services Agreement (“Agreement”) without penalty and a possible refund of monies paid to Vivint.  At this time, Vivint will waive the remainder of Ms. [redacted]’s Agreement term, and will remove her account from collections.Vivint’s records indicate that Ms. [redacted] signed an Agreement upon installation of her Vivint system, in which she represented that she agreed to the initial term of sixty (60) months.  She also represented that she would pay a monthly monitoring fee of $69.99 each month, plus applicable taxes, during that term.  Ms. [redacted] stopped making her monthly payments after January 2016 and as such, her account was transferred to an outside collections agency after 120 days of non-payment.  By waiving the remainder of Ms. [redacted]’s Agreement, Vivint waives a total of $3,359.52, and no further compensation is warranted.Cancellation of the Agreement without penalty at this time is also not warranted; however, due to Ms. [redacted]’s multiple complications, Vivint agrees to the above resolution.  Ms. [redacted] has no further obligation to Vivint.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-#### attention Department 160 - Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

September 14, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: April 2, 2011                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, she explains that her account was to be cancelled in August of 2015; however, her account was recently billed. Ms. [redacted] requests a refund of all payments from June 2016 to present.   Vivint has agreed to refund Ms. [redacted] $179.96. She will receive this refund through her Master card within 7-10 business days. Ms. [redacted]’s account has been cancelled and she will no longer be billed.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

January 11, 2018Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: May 9, 2015         To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. In his complaint, Mr. [redacted] states that he did not sign a contract with Vivint and is requesting that the contract be voided.At this time, Mr. [redacted] has ten months remaining on his account and is not eligible for cancellation.Vivint’s records indicate that on May 9, 2015, Mr. [redacted] signed a Purchase and Service Agreement with an initial term of forty-two (42) months. As such, his account will be eligible for cancellation on November 9, 2018. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer