Vivint Smart Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The complaint against Vivint has been resolved.  Vivint has agreed to remove my account from collection and also agreed that they would not seek compensation in the future for the disputed sum
Sincerely, . 
[redacted]

May 15, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: April 26, 2016          To Whom It May Concern:I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. Vivint’s records indicate that Mr. [redacted] signed a Schedule of Equipment and Services. The purpose of this document is to verify with the customer the Vivint equipment being installed in the home. Mr. [redacted] signed a Schedule of Equipment and Services Document on April 26, 2016. On April 26, 2016 a Vivint SkyControl Panel was installed in the home. While the Vivint SkyControl Panel does have camera capabilities, the camera is not active.Vivint provides its contact information on the Purchase and Service Agreement and on Vivint.com.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

May 6, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: June 16, 2011           To Whom It May Concern:I have reviewed...

the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. [redacted] in an effort to resolve her concerns. It has been agreed that Vivint will immediately cancel the account. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

June 23, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: N/A Date of Agreement: N/A           To Whom It May Concern:I have reviewed the...

information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] states that she paid for a doorbell camera that he did not request causing overdraft fees. Ms. [redacted] request to be refunded for the doorbell camera and overdraft fees. Unfortunately, I am unable to find a Vivint account in Ms. [redacted]’s name  I would advise Ms. [redacted] to respond with the address of the premise where the alarm system is, or the name of the account holder, so that I may further review the situation.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

July 14, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]  Complainant: Maxine [redacted] Vivint Account #: [redacted] Date of Agreement: April 17, 2013           To Whom It May...

Concern:I have reviewed the information provided by Ms. R[redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Ms. R[redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted], attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 3, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: November 16, 2008             Date of Addendum: September 20, 2016                                                   To Whom It May Concern:   I have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond.   In his complaint, Mr. [redacted] explains that he would no longer wish to have his agreement extended. Mr. [redacted] requests cancellation of his account.   At this time, Vivint has agreed to immediately cancel his account.   Vivint’s records show that on November 16, 2008, Mr. [redacted] signed a Purchase and Services Agreement with Vivint, with an initial term of sixty (60) months.  Vivint spoke with Mr. [redacted] regarding his alarm service on September 20, 2016.  Mr. [redacted] represented that he was satisfied with Vivint’s services and that he was interested in extending the term of his agreement.  Based upon this representation, Vivint offered a forty-two (42) month extension to which Mr. [redacted] agreed.  Indeed, Vivint read the following statement, after which Mr. [redacted] responded affirmatively:   You understand that this call is being recorded, and you agree to extend the term of your agreement forty-two months from today.  No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.   Despite the information above, Mr. [redacted] has no further obligation to Vivint.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

October 30, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 1, 2016           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. After further review, Vivint’s records show that Ms. [redacted]’s agreement with Vivint has been cancelled and she has no further contractual obligation to Vivint. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Complaint: [redacted]
I am rejecting this response because: I understand the business needs to make money however getting into people's homes late at night and I installing home security until passed 12:00 am is a sneaky way to get into a contract with clauses people are too tired to read and pay attention to. Thank you for the reduced price, offer at this point the best I can do is pay $250.00 to get out of the contract or default on the agreement. 
Sincerely,
[redacted]

June 29, 2016       Revdex.com of Utah 3703 W 6200 S Salt Lake City, Utah 84129 RE:      Consumer Complaint Case #: [redacted]             Complainant: [redacted]...

            Vivint Account #: [redacted]              Date of Agreement: May 26, 2016                                                                To Whom It May Concern:   I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond.   In her complaint, Ms. [redacted] explains that the sales representative has promised to waive the activation fee and pay off the final bill from her previous alarm company. She is requesting a refund for the activation and previous company’s bill.   Vivint’s records indicate that a representative from Vivint’s slam team is waiting for a copy of Ms. [redacted]’ final bill from her previous company. She has been informed that once this is received, she will receive what she is requesting. The proper email address that she may send this to has been provided to her.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.              Sincerely, Nathan *. W[redacted] Chief Compliance Officer

November 1, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: November 7, 2015           To Whom It May Concern:I have...

reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’s satisfaction. Mr. [redacted]’s account will be cancelled once the equipment which was installed in his home has been returned.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

Complaint: [redacted]I am rejecting this response because:Thank you for taking the time to write out an offer for us. We’ve tried many times to politely talk with Vivint and have been harshly rejected every time. We’re bummed that it had to come to writing to the Revdex.com to finally get your attention. We would be thrilled to accept this offer with a couple conditions. When we signed up for Vivint it was just after we had purchased our home. There were very minimal holes in the walls only made by small nails for hanging pictures. When Vivint had people come to install their equipment, their service techs put many holes in the walls, broke our old thermostat, and poorly installed the equipment. The sensor holes in the doors were cut too large where we’ve had issues with them falling out, the AC was wired wrong and we had to have a tech come out and redo the wiring because my wife was stuck in 80+ degree heat in the house in the summer for a few days while I was deployed. We also aren’t able to use some features from the app because the system isn’t put together correctly. We’ve had a tech come out and they didn’t know how to fix the other issues, so we have just dealt with it, and we’ve reached our breaking point where we’re sick and tired of paying $80 per month for a crappy service. We would accept the offer with the following conditions. 1. You take the equipment and we would like a refund for the entire time we’ve been with Vivint. The justification we have for wanting this option is because essentially we were paying our monthly bill knowing that we would get to keep the equipment after the contract was up. Since around September 2016 we have been paying for your service which in turn paid towards the “free” equipment. OR CONDITION 2. We keep the equipment and get out of the contract. After thorough consideration and talking to my lawyer, we have decided to give Vivint one last chance to make this right before taking legal action.Thanks again.Sincerely,[redacted]

January 25, 2016Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted] &[redacted]        Vivint Account #: [redacted]        Date of...

Agreement: May 27, 2008           To Whom It May Concern:I have reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she renewed the term of her Agreement with Vivint but never received the promised upgrade of equipment, and that Vivint will not allow her to cancel her Agreement at this time.  Ms. [redacted] desires cancellation of her Agreement without penalty and for any past due amount to be waived. Vivint’s records show that Mr. and Ms. [redacted] renewed the term of their Agreement on May 28, 2014.  However, at this time Vivint will cancel the Agreement at the request of Mr. and Ms. [redacted], effective immediately, and will waive the past due balance owed.  Mr. and Ms. [redacted] have no further obligation to Vivint and will not be contacted any more.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]

October 25, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted]  Complainant: [redacted] Vivint Account #: [redacted] Date of Agreement: September 22, 2011           To Whom It May Concern:I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently attempted to contact Ms. [redacted] in an effort to resolve her concerns. Vivint’s records indicate that this matter has been resolved to Ms. [redacted]’s satisfaction. Ms. [redacted]’s agreement with Vivint has been cancelled without penalty. Ms. [redacted] may contact Vivint’s representative if she has any additional questions or requests. If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

Revdex.com:
We finally received our credit that Vivant owed us, Yesterday. Am disappointed in everything we had to do to get our money back. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 22, 2015Revdex.com of Utah5673 South Redwood Road, # 22Salt Lake City, Utah 84123 RE:   Consumer Complaint Case #: [redacted]  Complainant:  [redacted] Vivint Account #: [redacted] Date of Agreement:  April 30, 2013 To Whom It May Concern: I have...

reviewed the information provided by Ms. [redacted] and appreciate the opportunity to respond. In her complaint, Ms. [redacted] alleges that she was misled by a Vivint representative in regards to the terms of the Agreement, and that she was never given a correct copy of her signed agreement.  Ms. [redacted] desires cancellation of her agreement without penalty.  Vivint’s records indicate that Ms. [redacted] notified Vivint of the suspected forgery of her Purchase and Services Agreement, and that Vivint’s Special Cancellations department has opened a case for review.  A representative from Vivint has recently contacted Ms. [redacted], in an effort to resolve these concerns.  At this time, Vivint is awaiting official documentation from Ms. [redacted] including her signature, to proceed in reviewing her claim.  If Ms. [redacted] is still alleging forgery and has not yet sent her documentation to Vivint, she may email this documentation to: [redacted]@vivint.com, or fax it to: [redacted], for faster processing.Vivint’s records show that Ms. [redacted] signed a Purchase and Services Agreement upon installation of her Vivint system, in which she represented that she understood and agreed to the initial term of forty-eight (48) months, and that she would pay a monthly monitoring fee of $[redacted] each month, plus applicable taxes, during that term.  Cancellation of the Agreement without penalty is not warranted at this time.Should Ms. [redacted] wish to cancel her agreement prematurely rather than pursue special cancellation, her payoff amount would be $[redacted]; however, in an effort to assist Ms. [redacted], Vivint is willing to lower her payoff amount by 55%, bringing the total payoff amount to $[redacted].  If Ms. [redacted] wishes to take advantage of this offer, I would advise her to contact Vivint’s Customer Loyalty department at [redacted], or she may contact the representative she has been working with directly.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: [redacted] attention Department 160 - Legal. Sincerely, [redacted]. [redacted]

November 12, 2015Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:  Consumer Complaint Case #: [redacted] Complainant: [redacted]Vivint Account #: [redacted] Date of Agreement: July 23, 2015         To Whom It May Concern:I have reviewed the...

information provided by Mr. [redacted] and appreciate the opportunity to respond. A representative from Vivint has recently contacted Mr. [redacted] in an effort to resolve his concerns. Vivint’s records indicate that this matter will be resolved to Mr. [redacted]’s satisfaction following a scheduled appointment for November 19, 2015.  If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.Sincerely, Nathan *. W[redacted]

March 30, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129 RE:   Consumer Complaint Case #: [redacted]   Complainant: [redacted] Vivint Account #: [redacted]  Date of Agreement: July 23, 2011           To Whom It May Concern: I...

have reviewed the information provided by Mr. [redacted] and appreciate the opportunity to respond. In Mr. [redacted]’ complaint, he explains that he canceled his account in November 2016 but continued to be charged by Vivint. As such, Mr. [redacted] requests that his account be canceled and a refund of all monies paid to Vivint after November 2016. A representative from Vivint has recently attempted to contact Mr. [redacted] via email in an effort to resolve his concerns. Vivint’s records indicate that this matter has been resolved to Mr. [redacted]’ satisfaction. Mr. [redacted]’ account has been canceled as of March 27, 2017, and a refund of $217.47 was issued on March 23, 2017. Mr. [redacted] may contact the Vivint representative who reached out to him directly if he has any questions or concerns.   If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer

February 6, 2017Revdex.com of Utah3703 W 6200 SSalt Lake City, Utah 84129RE:   Consumer Complaint Case #: [redacted]        Complainant: [redacted]        Vivint Account #: [redacted]        Date of Agreement: November 15, 2013           To Whom It May Concern:  In his rebuttal Mr. [redacted] proposes an alternate resolution to his complaint.  Rather than paying off the remainder of his Agreement at a reduced rate all at once, he would like Vivint to reduce the term of his Agreement so he will continue to pay his monthly services fee and be able to cancel his Agreement in eleven (11) months.Vivint agrees to Mr. [redacted]’s proposed resolution in this matter.  I have changed the initial term length of his Agreement, so he will be charged his monthly services fee of $68.99, plus any applicable taxes, for 11 more months (beginning February 2017).  The Agreement and service will not automatically cancel at the end of the term, so I would advise Mr. [redacted] to notify Vivint in writing at least 30 days before the new end date of January 12, 2018 if he desires to cancel his Agreement at that time.If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal. Sincerely, Nathan *. W[redacted]Chief Compliance Officer