Volks Anwalt of New York, LLC

At this time, I have been contacted directly by Volks Anwalt of New York, LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They called me wanting a monthly payment of $I've already lost the house I am moved out & handed over the keys In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been trying to get a refund from this company with no luckI didn't realize that by accepting their offer of a refund, it would close my caseMy number is ID # [redacted] I have left several messages on their answering service with no return callI think that I deserve a full refund from them, not the original $that they offeredI paid them around $and they didn't do anything for meI was told that, by law, if no services were rendered after payment I can get a full refundIt has been months since they first offered a partial refundI just want this resolved so I can move on.Full refund of all payments made to this companyThank you Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID [redacted] .Sincerely, [redacted]

To Whom It May Concern, Cambria Reynolds retained the firm to file bankruptcy [redacted] then refused to pay the filing fee required to file bankruptcy [redacted] then opted to obtain other counsel If [redacted] still needs assistance she may contact the firmSincerely, Jessica M [redacted] Managing Attorney

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The law firm was working on properties for usWe have since hired another law firm to take care of the [redacted] home, which is the one that was facing foreclosure due to modification paperwork NOT filed timely by this law firmWe have agreed for this law firm continue to work on the Skyline property, therefore we are asking for half of the amount paid, which is $refundThis issue will not be resolved until we have received this refundWe told this law firm that this issue is not resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] has told us that this dispute is resolved and that [redacted] *** is the one making this complaint We are unsure of how to proceed as [redacted] has told us all of their concerns were resolved, while [redacted] is clearly still unhappy

Hello, We apologize for the delay in responding to this complaint We have spoken to MrsNadeau and are returning the fees she paid in full because bankruptcy was not a solution to her needs Sincerely Volks Anwalt of New York, LLC

At this time, I have been contacted directly by Volks Anwalt of New York, LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: THey left a voicemail, I e-mail my main contact and she directed me with the billing departmentI called twice already to resolve this matter, and I have not received my refund or resolve any questions regarding my case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Dispute Resolution Services:
9.5pt">Thank you for the opportunity to respond to the complaint of *** *** ***. *** *** retained the services of Volks Anwalt in November 2015. At that time *** *** was facing foreclosure on her property. Through the efforts of Volks Anwalt we were able to get her into loan modification review. *** *** failed to provide the documents required by Wells Fargo prior to her foreclosure sale date on March *, 2016. The foreclosure sale therefore took place. Volks Anwalt sent Wells Fargo a Notice of Error requesting rescission of the foreclosure sale. Wells Fargo agreed to complete *** ***'s loan modification review even after the foreclosure sale. *** ***, however, was not timely with her responses and she was unable to get the quitclaim deed that Wells Fargo required recorded On May **, *** *** signed an agreement with Wells Fargo's attorneys to voluntarily surrender the property in exchange for an extended move-out date that gave her the time she needed to relocate. Volks Anwalt provided legal representation for *** *** through each stage of the process. *** ***'s complaint, i.ethat she was represented by a Georgia attorney, is untenable. *** *** is a Georgia resident and is required to be represented by a Georgia licensed attorney *** ***'s claim that she was left out of the loop is equally specious. The attached email demonstrates that *** *** was included in the correspondence with Wells Fargo. Our firm notes indicate that *** *** was contacted by the firm on November ** *** *** **, December ** *** **, January ** *** **, February *** *** **, March ** ** *** *** **, April *** *** *** *** *** May ** *** *** ** and **. *** *** was not always available to receive such communication but she actively participated in her loan modification review and the negotiations for the surrender of the property We regret that *** *** was dissatisfied with the communication on her file. Volks Anwalt does offer an apology to *** *** if she felt in any way neglected during the process. In the interest of amicably resolving the dispute Volks Anwalt is willing to refund $to *** *** Volks Anwalt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[November **, 2015- I received an email from Joe K***, who was the lawyer assigned to my case. I explained to him that I setup a payment arrange with Wells Fargo, but the payments were not affordable and what could I do about it. Joe replied within the same day explaining that I could file Chapter bankruptcy. He said he would email me a form for me to initial and signI wrote back that day asking him to explain the bankruptcy process(See Attached)
December *, 2015- Joe K*** emailed me back said that, “Chapter takes all the payments you are behind on your mortgage and comes up with a monthly payment you can affordThat way it gives you time to catch up while preventing the bank from foreclosing.” I also asked him if the Chapter would not only cover my house, but if it would also cover my vehicle(See Attached)
December **, 2015- I emailed Joe K*** explaining that I setup my account and what was the next steps in the process(See Attached)
December **, 2015- I still haven’t heard anything from Joe K***. I sent another email to him asking for an updateJoe K*** responded back saying, “You will hear from one of our paralegals soonSorry about that.” (See Attached)
December **, 2015- I sent another email to Joe K*** asking for an update because I haven’t heard from him or the paralegal he said that would call me(See Attached)
January **, 2016- In between the time I have made multiple attempts to call Volks Anwalt and I wasn’t’ able to get anyone to answer me to what was going on with my case. I emailed Joe K*** again(See Attached)
January **, 2016- Joe K*** finally answered by email and his exact response was “I am no longer affiliated with VolksAnwaltGood luck.” (See Attached)
January **, 2016-I emailed MsC*** who works for Volks Anwalt to explain that it has been over two months and nothing has been done with my case. I was assigned a lawyer who quit and was never notified by Volks Anwalt about it. (See Attached)
February *, 2016- I received an email from *** ***, a paralegal from Volks Anwalt to fill out forms. She asked me to complete the package and include the last months of bank statements and the last days in pay stubsI sent in the documents that *** sent to me (See Attached)
February *, 2016- I emailed MsC*** again to see what was going on with my case Her response was, “Let me investigate this issue and I will call you back with an answer.” (See Attached)
February **, 2016- I still haven’t heard in anything and I emailed MsCole again to see what was going on with my case (See Attached)
March *, 2016- I received and email from Iwona F* legal assistant from Volks Anwalt that she has received the fax with the documents, which I sent a while ago and that she informed Marina, paralegal that supposedly was working on my case(See Attached)
March **, 2016- I called to follto see if the paper work I sent in was filled out correctly(See Attached)
March **, 2016- I called Marina and didn’t hear anything from her. I emailed her asking her if my paperwork was done correctly and to see if you needed anything else from me and I received no responseFrom the documentation that I have provided I have made multiple attempts to reach out to Volks Anwalt about my case since the end of November. Volk Anwalt failed to provide the proper representation for my case. They took my money and took advantage of me and my situation, which has cost me the loss of home. I want a full refund due to their negligence.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Subject: ***To Whom it May Concern: I sent an email responds on 9/** to Volks and Walt accounting department with my address and name to have my refund mailed to me I have not heard anything from the company as of yet and would like a status on when I may expect my refundThe check needs to me made payable to *** *** at *** *** ** *** ** ***See below the email that I did send on 9/**. Thank you in AdvanceRodre S*** ***
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Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.Sincerely,*** ***

RE: Revdex.com Case Number *** To whom it may concern, This correspondence is in response to the complaint filed with the Revdex.com by our former client *** ***. Although the date on the complaint states it was filed with the Revdex.com on March **, 2016, Volks Anwalt was not aware
of the complaint until May *, 2016. Volks Anwalt strives to provide excellent service to all our clients whether they are a past or current client. The firm does not wish for any former client to feel unsatisifed with the legal services and representation provided to them. The firm wishes to take this forum to address the issues raised in the complaint by *** ***, as well as come to an ammicable resolution with her*** *** retained Volks Anwalt in October of for the purpose of filing bankruptcy with the goal of retaining her home. *** *** signed a retainer agreement for a total fee of $3,500.00. *** ***’s retainer agreement states the her bankruptcy would not be filed without a minimum payment of $1,toward that retainer plus filing fees, as well as completing all the necessary documents and providing expressed written consent for the bankruptcy to be filed when all the documents were completed*** *** made an initial fee deposit of $200.00, but continued to struggle with providing the funds necessary to get her bankruptcy filed. *** *** repeatedly broke payment arrangements that were made in good faith to her in an effort to help her with her financial difficulties. *** *** paid the firm a total of $which was not enough to file her bankruptcy per the terms specified in her retainer agreement. Despite *** ***’s claims that no one ever returned her calls or emails, *** *** repeatedly failed to respond to letters and emails from the firm requesting her completion of the bankruptcy questionnaire and the return of all pertinent documents. Due to continued defaults on the part of *** *** to complete her payment and document obligations to the firm, Volks Anwalt severed its relationship with *** ***, in turn terminating her legal representationTo date, Volks Anwalt has not received any correspondence from *** *** requesting an invoice of time billed on her case versus her fee deposits. Volks Anwalt’s policy is to return any unearned fees to clients in a timely fashion. *** ***’s retainer agreement provides for a billing structure of $per hour for attorney time and $for non attorney support staff. The invoice of *** ***’s time indicates hours of attorney time and hours of non attorney support staff time was done on her case. The total fees billed to her case file is $1,318.75. This amount is greater than the $in fees placed on deposit by *** ***Although Volks Anwalt has earned all fees paid by *** ***, in the interest of resolving *** ***’s complaint, Volks Anwalt shall remit a refund of fees paid in the amount of $as soon as we received confirmation of an address in which *** *** would like the funds to be sent. We hope that this response will rectify the complaint filed by *** ***Sincerely, Jessica M***Managing PartnerVolks Anwalt of New York, LLC

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.Sincerely,
*** ***

Hello, We have spoken to *** and *** *** and rectified any miscommunications or misunderstandings. The firm is returning fees paid by the client due to another solution solving their legal issues Sincerely, Volks Anwalt of New York, LLC

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***