Volks Anwalt of New York, LLC

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.They told me someone would contact me about a refund after I even submitted their refund request form and had it notorized like they wanted but I never heard anything
back still to this day.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I filed a claim against Volks Anwalt in New York, NY and they said that they would give me a refund of $I accepted their offer, but I still haven’t received the refundIt was in May that I filed the claim and accepted their offerPlease provide a status update on this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern: We were just made aware of the complaint filed by *** *** regarding our firm. We deeply regret that *** *** believes that he had a negative experience with our firm. We nevertheless dispute *** ***’s account of the events described
*** *** did sign a retainer agreement with Volks Anwalt on November **, 2015. See attached. The retainer agreement provided that Volks Anwalt would render services to *** *** in terms of representation in potential bankruptcy and negotiation with his creditors, including pursuing loan modification of his mortgage. *** *** had his consultation for bankruptcy on December *, 2015. See attached Our office made repeated efforts to contact *** *** and obtain the documents necessary to complete his loan modification review and prevent foreclosure. *** *** never completed his bankruptcy questionnaire and didn’t submit his modification paperwork until March *, 2016. See attached. Even the application, however, was incomplete. *** *** did not enter his income information on the application and failed to provide his tax returns In order to file bankruptcy our attorneys require that all financial documents be provided. In order to compel a financial institution to postpone a foreclosure sale under Regulation X of the Real Estate Settlement Procedures Act, C.F.R1024.41(g) and/or Rule of the HAMP guidelines a borrower must submit a complete loan modification application. We contacted *** *** on November **, 2015, December *, 2015, January **, 2016, February *, 2016, February **, and March *, to remind *** *** of the documents that we needed. *** *** never complied with the requests for the full documentation and, as a result, his property sold at foreclosure sale on March **, We at Volks Anwalt never want to terminate any relationship with a client in a manner that leaves the client dissatisfied or disadvantaged. Nevertheless in this instance *** *** clearly bears the brunt of the responsibility for the sale of his property. *** *** failed to provide documentation and information that was not otherwise obtainable by the firm and that was necessary to do our job However in the interest in resolving *** ***’s complaint, the Firm is willing to refund half of the fees paid by *** *** Sincerely, Jessica M*** Managing Partner

Revdex.com:At this time, I have not been contacted by Volks Anwalt of New York, LLC regarding complaint ID ***.Sincerely,*** ***

To whom it may concern: We were just made aware of the complaint filed by *** *** regarding our firm. We deeply
regret that *** *** believes that he had a negative experience with our firm. We nevertheless dispute *** ***’s account of the events described *** *** did sign a retainer agreement with Volks Anwalt on November **, 2015. See attached. The retainer agreement provided that Volks Anwalt would render services to *** *** in terms of representation in potential bankruptcy and negotiation with his creditors, including pursuing loan modification of his mortgage. *** *** had his consultation for bankruptcy on December *, 2015. See attached Our office made repeated efforts to contact *** *** and obtain the documents necessary to complete his loan modification review and prevent foreclosure. *** *** never completed his bankruptcy questionnaire and didn’t submit his modification paperwork until March *, 2016. See attached. Even the application, however, was incomplete. *** *** did not enter his income information on the application and failed to provide his tax returns In order to file bankruptcy our attorneys require that all financial documents be provided. In order to compel a financial institution to postpone a foreclosure sale under Regulation X of the Real Estate Settlement Procedures Act, C.F.R1024.41(g) and/or Rule of the HAMP guidelines a borrower must submit a complete loan modification application. We contacted *** *** on November **, 2015, December *, 2015, January **, 2016, February *, 2016, February **, and March *, to remind *** *** of the documents that we needed. *** *** never complied with the requests for the full documentation and, as a result, his property sold at foreclosure sale on March **, We at Volks Anwalt never want to terminate any relationship with a client in a manner that leaves the client dissatisfied or disadvantaged. Nevertheless in this instance *** *** clearly bears the brunt of the responsibility for the sale of his property. *** *** failed to provide documentation and information that was not otherwise obtainable by the firm and that was necessary to do our job However in the interest in resolving *** ***’s complaint, the Firm is willing to refund half of the fees paid by *** *** Sincerely,
Jessica M***
Managing Partner

The firm has spoken to *** *** and it is our understanding that the billing issues and miscommunication have been resolved. Sincerely, Jessica M***Managing Attorney

The firm has spoken to *** *** and it is our understanding that his concerns have been resolved and *** *** will continue to be a client of the firm moving forward. Sincerely, Jessica M***Managing Attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The firm has spoken to our clients and we are of the understanding that their concerns have been resolved.  It is our understanding that we will mutually continue to work towards of a bankruptcy alternative or file bankruptcy if necessary.

At this time, I have been contacted directly by Volks Anwalt of New York, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They called me wanting a monthly payment of $500 I've already lost the house I am moved out &...

handed over the keys
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[November **, 2015- I received an email from Joe K[redacted], who was the lawyer assigned to my case.  I explained to him that I setup a payment arrange with Wells Fargo, but the payments were not affordable and what could I do about it.  Joe replied within the same day explaining that I could file Chapter 13 bankruptcy.  He said he would email me a form for me to initial and sign. I wrote back that day asking him to explain the bankruptcy process. (See Attached)December *, 2015- Joe K[redacted] emailed me back said that, “Chapter 13 takes all the payments you are behind on your mortgage and comes up with a monthly payment you can afford. That way it gives you time to catch up while preventing the bank from foreclosing.” I also asked him if the Chapter 13 would not only cover my house, but if it would also cover my vehicle. (See Attached)December **, 2015- I emailed Joe K[redacted] explaining that I setup my account and what was the next steps in the process. (See Attached)December **, 2015- I still haven’t heard anything from Joe K[redacted].  I sent another email to him asking for an update. Joe K[redacted] responded back saying, “You will hear from one of our paralegals soon. Sorry about that.” (See Attached)December **, 2015- I sent another email to Joe K[redacted] asking for an update because I haven’t heard from him or the paralegal he said that would call me. (See Attached)January **, 2016- In between the time I have made multiple attempts to call Volks Anwalt and I wasn’t’ able to get anyone to answer me to what was going on with my case.  I emailed Joe K[redacted] again. (See Attached)January **, 2016- Joe K[redacted] finally answered by email and his exact response was “I am no longer affiliated with VolksAnwalt. Good luck.” (See Attached)January **, 2016-I emailed Ms. C[redacted] who works for Volks Anwalt to explain that it has been over two months and nothing has been done with my case.  I was assigned a lawyer who quit and was never notified by Volks Anwalt about it.  (See Attached)February *, 2016- I received an email from [redacted], a paralegal from Volks Anwalt to fill out forms.  She asked me to complete the package and include the last 3 months of bank statements and the last 60 days in pay stubs. I sent in the documents that [redacted] sent to me (See Attached)February *, 2016- I emailed Ms. C[redacted] again to see what was going on with my case.  Her response was, “Let me investigate this issue and I will call you back with an answer.” (See Attached)February **, 2016- I still haven’t heard in anything and I emailed Ms. Cole again to see what was going on with my case.  (See Attached)March *, 2016- I received and email from Iwona F[redacted] legal assistant from Volks Anwalt that she has received the fax with the documents, which I sent a while ago and that she informed Marina, paralegal that supposedly was working on my case. (See Attached)March **, 2016- I called to follow-up to see if the paper work I sent in was filled out correctly. (See Attached)March **, 2016- I called Marina and didn’t hear anything from her.  I emailed her asking her if my paperwork was done correctly and to see if you needed anything else from me and I received no response.From the documentation that I have provided I have made multiple attempts to reach out to Volks Anwalt about my case since the end of November.  Volk Anwalt failed to provide the proper representation for my case.  They took my money and took advantage of me and my situation, which has cost me the loss of home.  I want a full refund due to their negligence.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Subject: [redacted]To Whom it May Concern: I sent an email responds on 9/** to Volks and Walt accounting department with my address and name to have my refund mailed to me.  I have not heard anything from the company as of yet and would like a status on when I may expect my refund. The check needs to me made payable to [redacted] at [redacted]. See below the email that I did send on 9/**.  Thank you in AdvanceRodre S[redacted]
  
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Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive any communication for over a month. I repeatedly asked for someone at this company to contact me. They did not.  I asked for a written invoice, but they refused to provide one. I did file a dispute with my credit card company and did receive a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] received regular communication and full access to his file via his online portal.  [redacted] also filed a dispute with his credit card company and his fees were subsequently returned to him.

At this time, I have been contacted directly by Volks Anwalt of New York, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
THey left a voicemail, I e-mail my main contact and she directed me with the billing department. I called twice already to...

resolve this matter, and I have not received my refund or resolve any questions regarding my case.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern, Cambria Reynolds retained the firm to file bankruptcy.  [redacted] then refused to pay the filing fee required to file bankruptcy.  [redacted] then opted to obtain other counsel.  If [redacted] still needs assistance she may contact the...

firm. Sincerely, Jessica M[redacted]Managing Attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is [redacted] now responding: Please let's not play these games. Obviously my wife and I are in communication with one another as we live under the same roof. And she has filed the complaint on my behalf. My last message still stands. I have agreed for you to proceed with the Skyline property, which by the way I still have not received an updated status on. And you are no longer working on the Ruidosa property and therefore we are looking for the $1,000 refund for the Ruidosa property. I think I've made myself pretty clear. There should not be no confusion on this issue. Please issue our refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been trying to get a refund from this company with no luck. I didn't realize that by accepting their offer of a refund, it would close my case. My number is ID #[redacted]. I have left several messages on their answering service with no return call. I think that I deserve a full refund from them, not the original $400 that they offered. I paid them around $1000 and they didn't do anything for me. I was told that, by law, if no services were rendered after payment I can get a full refund. It has been 3 months since they first offered a partial refund. I just want this resolved so I can move on.Full refund of all payments made to this company. Thank you.
Sincerely,
[redacted]

Hello,   We apologize for the delay in responding to this complaint.  We have spoken to Mrs. Nadeau and are returning the fees she paid in full because bankruptcy was not a solution to her needs.   Sincerely   Volks Anwalt of New York, LLC