VTC Services

I can't in good conscience give any stars but it was mandatory I put at least November I was rear ended by a pickup truckI had been trying to resolve matters with the other parties insurance company for months and getting absolutely no whereI was told I needed to get an independent adjuster for Diminishment of Value claim, they recommended VTCRandy * B [redacted] came to my residence on 5/23/ He inspected my vehicle took photos etc and said a report would followI was told I would not have to deal with the insurance company any longer Mr B [redacted] said he would take care of dealing with the insurance company He actually promised I would not have to worry about a thingHe stated he had over years of experience preforming damage appraisals on cars trucks and other equipment He also indicated numerous certifications and trainings I purchased the Diminished Value Appraisal Claim Packet in the amount of $ [redacted] I thought the fee was outrageous, but if I didn't have to deal with the insurance company it would be worth itMr B [redacted] stated he would obtain a settlement for the DV, even if I needed representation in courtI have spoken to Mr B [redacted] on the phone numerous times to bring this matter to a closeI have also have left umpteen messages in which there has been with no replyI was assured by Mr B [redacted] "as long as it takes" there would be a resolveHe vowed he would make sure he would personally see this process throughTo date nothing has been done I have left numerous messages with VTC regarding the DV claim There has been neither acknowledgement nor responseThis whole process has just added insult to injury! What a terrible experience

My story with VTC is about as black and white as you can getThe good news is the outcome was just that, black and whiteIn the fall of my [redacted] *** was parked to pump gasAs I was pumping an individual backed his car into my car enough to put over $ [redacted] in damages on my drivers side doorI did my own research and found VTC through an inquiryI decided to follow up with a diminutive loss claim a month later and the process beganRandy did an excellent job explaining what to do next along the way without it being a complete egg huntI initially was offered $ [redacted] by the at fault partyI spoke with Randy and he advised to push furtherWe had to wait through the winter and eventually picked up in January I submitted his paperwork in the form of an official claim to the at fault partyThey did not reply with an offer, so I went to the court and at that point they offered $***With the court date set for summer I began a discussion with the at fault party for the loss which was estimated at around $***I did make a mistake along the way and not get a lawyer, however, it is unrealistic to take a lawyer into small claimsI was given a final offer for approximately $ [redacted] a week before the court caseGoing into court we thought we had it, although I sensed the at fault would be bringing additional lawyersHad I brought a lawyer I likely would of won the case, as it ended up being tabled into an appealRandy is good, almost too goodIf you pick him up, look into a lawyer, but only after you pick him upI settled a week after the court case for $***Randy did everything right and even though it was my first time going through something like this, I felt in controlI would definitely go through him again for a diminutive claim

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Great experience! I was able to receive the full value of the diminished value Randy was able to provide me with some advice for each step along the way and it paid off! Randy, Debbie, and staff were helpful and responsive via email and phone regarding the issue

Randy B [redacted] and his staff are extremely professionalThe report he supplied was complete and accurateUsing this report, I was able to obtain a fair outcome with my claim

I am in complete dispute of the complaint ref [redacted] Further I consider it to be fraudulent and falsified [redacted] hired me to perform a Diminished Value study as I didHe advised me that he was experienced in the insurance claims business a stated he wanted our service to provide a Study/claim of his DV as we didDue to the fact he didn't reach an agreed settlement he decided to seek legal action against the insurance companyalso he was advised he would have to prepay for my appearance in court as he didHe was advised each appearance would cost the same feehe had left me a voice message approxto days prior to my appearance stating he would be out of town and could not be reached (He only had left his home phone number with us)on the day I was scheduled to appear for a pre-hearing that he was aware that I had to attend as I did attend and was heard by the JudgeDuring the course of his claim I advised him of our feesHe had stated many times it was more about the moral concerns he had of how he was treated by the insurance companyAfter he returned from out of town he and I met and I agreed to waive any further fees in an effort to assist himinterestingly enough during the course of his claim some of our other clients had claims that settled out of court against the same insurance company for the full amount of our Study/reportAlso some where awarded thru court actionI had committed to work with [redacted] as I didI consider his statement in his complaint to be falsified and I am considering civil action and legal advisementI was never advised by [redacted] to not attend court in fact he had advised the complete opposite and stated he would be out of town during my appearance in courtI am in complete dispute of MrBach alleged disputeI can be reached at [redacted] Thank you Sincerely, [redacted] ***

Client hired us for our DV service and physical inspections were performed first one on 11/19/and the second one on 11/30/Subject vehicle was studied for a DV loss and our claim was submitted to the "at fault" insurance company of which multiple counter offer were made by the at fault insurance company after our claim was submitted and our services were rendered in fullFor free we offered assistance during the negotiations processWhen our client could not reach an agree amount of the settlement he chose to represent himself in court and failed due to suing the wrong partyClient had paid my standard court appearance fee and ask after I had appeared if I would would charge for another appearance once he refilled his lawsuitI had advised we would adjust the next appearance rate to better assist him although it was his error as to the case being dismissedAlso I advised client to seek legal advice and consider obtaining an attorneyWe perform many DV claims for clients all over the state of Virginia and have had great success with our results both in court and settlement out of court including lease cars as wellI further advised client to seek legal assistance as he disagreed that he would have to pay for another appearance from me based on his errorHe also suggested I should adjust my rates and charge the fees that he does in his businessI declined to continue to assist him and further advised him to seek legal assistanceAs for his lease agreement that's a contract between he and his lease companyIt's my understanding that he pays the personal property taxes on the subject vehicle and has a right to keep it at the end of the lease agreement or turn it back inHe chose to discuss his legal situation with the defense attorney which resulted in his case being dismissed by a judge that has agreed with my testimony and DV reports in the pastAfter a thorough evaluation of this file I concluded services were rendered in full and declining to continue to assist in this caseIt takes a team effort to obtain results when dealing with a DV claim

Revdex.com: I have reviewed the lack of an offer made by the business in reference to complaint ID [redacted] , and have determined that his action do not indicate any effort to resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] *** was paid by me to represent me in the capacity of an "expert witness," not to go to court to defend himself in response to accusations made by the insurance company questioning his qualificationDays prior to his court apperance I notified him that I obtained a continuance due to prior out of state commitments and strongly indicated that he should also seek a continuance so that his qualifications and my case could be heard during the same hearing[redacted] did not state, infer, or indicate that he would defend himself at my cost, the prepayment I made to him for a court appearance as my expert witnessHe assumed authority to defend himself and claim entitlement to the prepayment I made [redacted] had a number of options to defend his reputation and qualifications but chose otherwise at my detrimentHe never appeared in court as my expert witness and I firmly request a 100% refund for services never renderedRegards, [redacted] ***

I was very skeptic initially with using VTCS, and at the end of my claim I wish I had went with my gut and avoided this businessI will confirm that yes, they are a real business and they do provide a serviceRandy is an excellent salesman and will tell you everything you want to hear and will put together a nice report for youOnce my report was complete and sent to the insurance company they increased their offer by about $after they had their own appraiser evaluate my car for less than half the amount Randy chargesI paid Randy $while [redacted] hired [redacted] for $Randy estimated my appraisal to be at around $while [redacted] appraised it to be at $I left Randy voicemails and an email to discuss what his game plan would be in court as I'm a police officer and spend a decent amount of time in court and understand the preponderance of the evidence required to win civil casesAgain, never heard a word from Randy after he completed the inspection of my vehicleThe admin assistant, Debbie, did return my email that was also addressed to her and she advised me that Randy had experienced a death in the familyI guess over a month of waiting for Randy to respond to my email or voicemails he couldn't send me the email or return a phone call to me after I spent more than double the amount the insurance company paid for their appraisalVery, very poor service in my opinionStill never received an apology from Randy, if I could do things differently I would have gone with my gut and researched what other companies charged and realized that Randy is a great salesman and is looking for money

MrB [redacted] assured me I had an excellent claim and that it would likely not have to go to court to settleI understand that sometimes things don't go as planned and in my case it didn'tI did have to file suit against the other driver and their insuranceI paid the additional fee for Mr B [redacted] to be my "expert witness"He proceeded to stutter and stumble when questioned by both the defense attorney and judgeHe had no bases for the value that he claimed was lost and the judge ruled for the defendantAlso throughout the process he said he would help all along the way but didn't return calls, emails, and set me up to look like a fool in courtI would never recommend any use his service

I was in a car accident in September (my vehicle was only a year old - still new! & the accident was the other party's fault); so a friend recommended I speak to Randy at VTC Services about filing a diminished value claim and taking this to court to recoup the lost value of my vehicle after the accidentNot having been through something like this or even being aware this was such a thing I decided to call RandyHe was extremely professional, thorough, knowledgeable and talked me through every single step of the wayI paid for his services to inspect my vehicle and study my vehicle to create a diminished value report for me to take to courtWe went to general district court and the judge awarded the full diminished value amount in my favor; however, the insurance company appealed as they did not agree on the amount of diminished value (of course they didn't, they wanted to lowball it)We just successfully went through circuit court (round after the appeal) and I won again, the FULL DV amount! I won because Randy is an EXPERTHis testimony was absolutely crucial, and his knowledge is pricelessThe other "expert witness" (appraiser) had nothing on Randy's expertiseI can't tell you enough how much Randy's knowledge, testimony, professionalism and persistence won this case for meIf you've been in an accident and your vehicle has lost value I highly advise you get Randy on YOUR SIDEHe's top notch and I give VTC Services my absolute highest reviewVery satisfied with his servicesI cannot thank you enough, Randy!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response has only repeated what I have already mentioned in my complaint [redacted] basically refused to deal with this company, they did not accept the report that was prepared by themThe company did offer me a free assistance, they actually advised me to take legal action against [redacted] ! How kind of them! If there is any business or legal issues between the two companies, this have to be resolved apart from their customersI hereby ask to get a full refund of the amount I paid, this will only resolve my complaint Regards, [redacted]

In I hired Randy B [redacted] with Virginia’s Transportation Claims Service to review my automobiles diminished value claim after my wife was involved in a rear end collisionHowever, prior to the report being done or transfer of funds I mentioned the car was a leased vehicle and he stated the following and I quote “it doesn’t matter in the state of Virginia that it is a leased vehicle, you are the owner and due the diminished value”He proceeded with the report and we went through all the procedures of filing a warrant in debt and a brief court appearance that was dismissed due to a technicalityAfter that the insurances attorney contacted me and wanted to settleDuring my discussion with the attorney he noted the monies from the diminished value would be surrendered to the financial institute that held the lease contract I at that point contacted MrB [redacted] and again mentioned, which I must say I have several emails and text messages during our process clearly identifying it was

I am in complete dispute of this claim.Client was provided in writing up front prior to retaining our service of how we could assist with his claimServices were rendered in full and even offered to assist client further for freeclient refused and stated that [redacted] advised him that they do not accept our reports and specifically from myselfI advised the client that [redacted] is simply being dishonest with him as we've settled previous client claims regarding [redacted] in the past both in and out of courtThey made him believe that they don't accept our studies and appears may have turned him against our serviceAfter our service was rendered in full client advised me how he wanted a full refund which I advised services had already been rendered and to not believe [redacted] s statementsinterestingly enough during his dispute with me our company settled other claims with different client's regarding same company/ [redacted] We have won multiple cases against [redacted] all over Va Courts which further contradict what client states he was told by [redacted] I will spend more time as soon as possible uploading more info regarding this claimIt now appears this client was falsely advised by [redacted] resulting in harm/damage to Virginia's Transportation Claims ServiceI am obtaining legal representation against [redacted] and will advise further as soon as possibleThank you Sincerely, [redacted] *** VTC Services

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have multiple emails showing where from day I requested they contact me by email as I work in a call center the same hours Randy works his businessThese rates he provided me with are not 'special' rates, they are what he's quoted me since day on my claimsI never asked for 'special' pricingRandy, another thing you had mentioned to me every time we met face to face was that you settle within 10% of the DIV Claim amount you all quote on your claimsThat has yet to be met on EITHER dealI, as well as any rational person, would be upset to find that ALL email correspondence to you had gone unanswered for OVER a week after paying the amount of money I did to youNeither claim was anywhere close to what you promised me during our meetingsYou all made zero effort to state you were trying to call until days of me sending multiple emails asking why you couldn't follow up only to find out your secretary didn't even know when you'd be backI had just changed my number the day before you all refused to email me any assistanceIf you can't put what you say in writing and can only say it by phone so it isn't documented, that's shoddy business practice and you are highly aware of thisAfter viewing your Revdex.com complaints, it seems I am not the only one feeling like the wool was pulled over my eyesI'll pull my email threads from our conversations specifically requesting email as my method of contact with your acknowledgement of such and the date of phone change from Verizon on my account showing that you made no phone contact per my email requests prior to my number being changed.I'll send-over copies of correspondence tomorrow as I know submitting this rejection is time sensitive [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have multiple emails showing where from day I requested they contact me by email as I work in a call center the same hours Randy works his businessThese rates he provided me with are not 'special' rates, they are what he's quoted me since day on my claimsI never asked for 'special' pricingRandy, another thing you had mentioned to me every time we met face to face was that you settle within 10% of the DIV Claim amount you all quote on your claimsThat has yet to be met on EITHER dealI, as well as any rational person, would be upset to find that ALL email correspondence to you had gone unanswered for OVER a week after paying the amount of money I did to youNeither claim was anywhere close to what you promised me during our meetingsYou all made zero effort to state you were trying to call until days of me sending multiple emails asking why you couldn't follow up only to find out your secretary didn't even know when you'd be backI had just changed my number the day before you all refused to email me any assistanceIf you can't put what you say in writing and can only say it by phone so it isn't documented, that's shoddy business practice and you are highly aware of thisAfter viewing your Revdex.com complaints, it seems I am not the only one feeling like the wool was pulled over my eyesI'll pull my email threads from our conversations specifically requesting email as my method of contact with your acknowledgement of such and the date of phone change from Verizon on my account showing that you made no phone contact per my email requests prior to my number being changed.I'll send-over copies of correspondence tomorrow as I know submitting this rejection is time sensitive [redacted]

In response to case # [redacted] -VTC Services complainant name [redacted] Subject client contacted our firm on December 8, and was provided a pre-evaluated quote based from the information he provided (see attached document)As attached Quote shows client was verbally advised our fees and the range of Diminished Value he had qualified forClient was further advised that we would handle processing, inspecting calculating and submitting the Diminished Value claim for his subject vehicleWe also advise for free we would be happy to offer assistance in negotiating a settlement as we have multiple case histories with this companyClient was also pre-advised of our non-refundable fees and of our hold harmless pre-agreement clause prior to retaining our service and during retaining our service (see attached hold harmless clause on both attached documents) On January 20, our services were rendered in full as agreed and documents show (see attached)As always, after our services have been rendered we offer free assistance in settling/negotiating our client’s claimsThis client chose to breach our agreement by attempting to defame our company including posting negative/statements for public access

My vehicle sustained flood damage and months prior was involved in a collision of which both times I was not at faultPrior to hiring VTC Services, my insurance company suggested and drafted a repair report in the amount of $ [redacted] to repair my flood damaged vehicleI found Randy via [redacted]  and reached out to him regarding my situationMeB [redacted] spent hours answering all of my questions, speaking to my boyfriend and walking us through what to expect in the future processMrB [redacted] was never pushy and remained completely transparentAfter extended discussion I ultimately hired MrB [redacted] of VTC ServicesOnce retained, he dissected the situation further discovered I was owed a $ [redacted] Diminished Value Claim from a previous unrelated accident from months priorTurns out the same insurance company owed me for the Diminished Value ClaimAfter having MrB [redacted] inspect my vehicle and submit a report to the insurance company and after the insurance company drafted a total of repair estimates, they agreed to Total Loss my vehicle which had a value close to $ [redacted] After hiring MrB [redacted] of VTC Services and after his inspection and claim submission, the insurance companies’ orig $ [redacted] repair estimate increased to almost $ [redacted] which totaled my vehicleIt’s scary to think they wanted to repair my flood damaged vehicle for $ [redacted] when damages actually exceeded above $ [redacted] ultimately seeming the vehicle a total lossThe insurance company never advised me about Diminished Value in the accident that occurred months prior but in the end after the flood damage and MrB***/VTC Services assistance, they ultimately agreed to essentially the same figures in the VTC Services reportI would recommend VTC Services to anyone that’s involved in an accident that’s not at faultWithout their assistance in this matter, the insurance company would have made a cheap repair to my vehicle and got away without paying me for the Diminished Value Claim from the previous accidentMrB [redacted] is extremely experienced, knowledgeable, fair and professional

I had an accident in my 3 month old Avalanche. I had known about Diminished Value claims. While the insurance company of the party who had hit me did pay for the repairs, they did not want to discuss diminished value. After several months of discussions, they offered to pay $1100 for my DV. I found VTC Services on the internet and contacted them. [redacted] came out and collected all necessary info. After a couple days I received [redacted] estimate of between $8700 and $13,000 for the case. After making the insurance company aware of this, they upped their offer to $1300. [redacted] advised to get an attorney. I did this. We ended up in court. [redacted] (my expert witness) had prepared a phenominal presentation of his data. After all was said and done the court awarded me $15,000 plus expenses. The defendant appealed. A week before a jury trial, the defense attorney offered a settlement out of court. I agreed and after [redacted] and my attorney's fees were paid, I got $7000 for my diminished value which I thought was very fair. VTC Services far exceeded my expectations with their preparation and professionalism. I have advised all my relatives about VTC Services and I would certainly call them in a heartbeat if needed.

Client hired us for our DV service and physical inspections were performed first one on 11/19/and the second one on 11/30/Subject vehicle was studied for a
DV loss and our claim was submitted to the "at fault" insurance company of which multiple counter offer were made by the at fault insurance company after our claim was submitted and our services were rendered in fullFor free we offered assistance during the negotiations processWhen our client could not reach an agree amount of the settlement he chose to represent himself in court and failed due to suing the wrong partyClient had paid my standard court appearance fee and ask after I had appeared if I would would charge for another appearance once he refilled his lawsuitI had advised we would adjust the next appearance rate to better assist him although it was his error as to the case being dismissedAlso I advised client to seek legal advice and consider obtaining an attorneyWe perform many DV claims for clients all over the state of Virginia and have had great success with our results both in court and settlement out of court including lease cars as wellI further advised client to seek legal assistance as he disagreed that he would have to pay for another appearance from me based on his errorHe also suggested I should adjust my rates and charge the fees that he does in his businessI declined to continue to assist him and further advised him to seek legal assistanceAs for his lease agreement that's a contract between he and his lease companyIt's my understanding that he pays the personal property taxes on the subject vehicle and has a right to keep it at the end of the lease agreement or turn it back inHe chose to discuss his legal situation with the defense attorney which resulted in his case being dismissed by a judge that has agreed with my testimony and DV reports in the pastAfter a thorough evaluation of this file I concluded services were rendered in full and declining to continue to assist in this caseIt takes a team effort to obtain results when dealing with a DV claim