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VTC Services Reviews (96)

I would like to thank Randy for his help in my total loss claim He provided the insurance company with a detailed report with comparable values of my car The insurance company at first gave me a low-ball value for my car Once Randy's report reached the appropriate claim's adjuster, He reviewed the thorough report and settled immediately based on Randy's evaluation of my car The adjuster said his company should have done a better job He even covered the expense of Randy's appraisal.fee

Refund in the amount of *** has been certified mailed to client *** ***Also a voicemail was left with client/*** *** and *** *** of the Revdex.com advising of sameMy apologies for the delayed refund due to my previous medical conditions and ongoing circumstances
Thank you, Sincerely ** ***/VTC Services

Randy B*** and his staff are extremely professionalThe report he supplied was complete and accurateUsing this report, I was able to obtain a fair outcome with my claim

I was in a car accident in September (my vehicle was only a year old - still new! & the accident was the other party's fault); so a friend recommended I speak to Randy at VTC Services about filing a diminished value claim and taking this to court to recoup the lost value of my vehicle after the accidentNot having been through something like this or even being aware this was such a thing I decided to call RandyHe was extremely professional, thorough, knowledgeable and talked me through every single step of the wayI paid for his services to inspect my vehicle and study my vehicle to create a diminished value report for me to take to courtWe went to general district court and the judge awarded the full diminished value amount in my favor; however, the insurance company appealed as they did not agree on the amount of diminished value (of course they didn't, they wanted to lowball it)We just successfully went through circuit court (round after the appeal) and I won again, the FULL DV amount!
I won because Randy is an EXPERTHis testimony was absolutely crucial, and his knowledge is pricelessThe other "expert witness" (appraiser) had nothing on Randy's expertiseI can't tell you enough how much Randy's knowledge, testimony, professionalism and persistence won this case for meIf you've been in an accident and your vehicle has lost value I highly advise you get Randy on YOUR SIDEHe's top notch and I give VTC Services my absolute highest reviewVery satisfied with his servicesI cannot thank you enough, Randy!

MrB*** assured me I had an excellent claim and that it would likely not have to go to court to settleI understand that sometimes things don't go as planned and in my case it didn'tI did have to file suit against the other driver and their insuranceI paid the additional fee for Mr B*** to be my "expert witness"He proceeded to stutter and stumble when questioned by both the defense attorney and judgeHe had no bases for the value that he claimed was lost and the judge ruled for the defendantAlso throughout the process he said he would help all along the way but didn't return calls, emails, and set me up to look like a fool in courtI would never recommend any use his service

I was in a car accident in September (my vehicle was only a year old - still new! & the accident was the other party's fault); so a friend recommended I speak to Randy at VTC Services about filing a diminished value claim and taking this to court to recoup the lost value of my vehicle after the accidentNot having been through something like this or even being aware this was such a thing I decided to call RandyHe was extremely professional, thorough, knowledgeable and talked me through every single step of the wayI paid for his services to inspect my vehicle and study my vehicle to create a diminished value report for me to take to courtWe went to general district court and the judge awarded the full diminished value amount in my favor; however, the insurance company appealed as they did not agree on the amount of diminished value (of course they didn't, they wanted to lowball it)We just successfully went through circuit court (round after the appeal) and I won again, the FULL DV amount!
I won because Randy is an EXPERTHis testimony was absolutely crucial, and his knowledge is pricelessThe other "expert witness" (appraiser) had nothing on Randy's expertiseI can't tell you enough how much Randy's knowledge, testimony, professionalism and persistence won this case for meIf you've been in an accident and your vehicle has lost value I highly advise you get Randy on YOUR SIDEHe's top notch and I give VTC Services my absolute highest reviewVery satisfied with his servicesI cannot thank you enough, Randy!

I am in complete dispute of this claim.Client was provided in writing up front prior to retaining our service of how we could assist with his claimServices were rendered in full and even offered to assist client further for freeclient refused and stated that *** advised him that
they do not accept our reports and specifically from myselfI advised the client that *** is simply being dishonest with him as we've settled previous client claims regarding *** in the past both in and out of courtThey made him believe that they don't accept our studies and appears may have turned him against our serviceAfter our service was rendered in full client advised me how he wanted a full refund which I advised services had already been rendered and to not believe ***s statementsinterestingly enough during his dispute with me our company settled other claims with different client's regarding same company/***We have won multiple cases against *** all over Va Courts which further contradict what client states he was told by ***I will spend more time as soon as possible uploading more info regarding this claim. It now appears this client was falsely advised by *** resulting in harm/damage to Virginia's Transportation Claims ServiceI am obtaining legal representation against *** and will advise further as soon as possibleThank you Sincerely, *** *** VTC Services

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A hold harmless clause is a statement in a legal contract stating that an individual or organization is not liable for any injuries or damages caused to the individual signing the contractThis does not indemnify VTCS from issuing a full report (their report did not include any factory or aftermarket upgrades) Furthermore *** called into question the veracity and authenticity of the VTCS report, which Randy and his company refused to address / respond to.
Regards,
*** ***

I feel that the only thing this company does is submit paperwork which cost a lot of money to insurance company but when insurance sent your amount you are left trying to solve the problem ,so I feel I just paid for them to submit paperwork which I provide to them in the first place, before payment was paid Mr Randy was always available, after payment he was very hard to contact, then I had to pay for warrant of debt which should be include in money I paid, all I can say is I pray much success with this company, God will work everything out for his good

I was very skeptic initially with using VTCS, and at the end of my claim I wish I had went with my gut and avoided this businessI will confirm that yes, they are a real business and they do provide a serviceRandy is an excellent salesman and will tell you everything you want to hear and will put together a nice report for youOnce my report was complete and sent to the insurance company they increased their offer by about $after they had their own appraiser evaluate my car for less than half the amount Randy chargesI paid Randy $while *** hired *** for $Randy estimated my appraisal to be at around $while *** appraised it to be at $I left Randy voicemails and an email to discuss what his game plan would be in court as I'm a police officer and spend a decent amount of time in court and understand the preponderance of the evidence required to win civil casesAgain, never heard a word from Randy after he completed the inspection of my vehicleThe admin assistant, Debbie, did return my email that was also addressed to her and she advised me that Randy had experienced a death in the familyI guess over a month of waiting for Randy to respond to my email or voicemails he couldn't send me the email or return a phone call to me after I spent more than double the amount the insurance company paid for their appraisalVery, very poor service in my opinionStill never received an apology from Randy, if I could do things differently I would have gone with my gut and researched what other companies charged and realized that Randy is a great salesman and is looking for money

I was very skeptic initially with using VTCS, and at the end of my claim I wish I had went with my gut and avoided this businessI will confirm that yes, they are a real business and they do provide a serviceRandy is an excellent salesman and will tell you everything you want to hear and will put together a nice report for youOnce my report was complete and sent to the insurance company they increased their offer by about $after they had their own appraiser evaluate my car for less than half the amount Randy chargesI paid Randy $while *** hired *** for $Randy estimated my appraisal to be at around $while *** appraised it to be at $I left Randy voicemails and an email to discuss what his game plan would be in court as I'm a police officer and spend a decent amount of time in court and understand the preponderance of the evidence required to win civil casesAgain, never heard a word from Randy after he completed the inspection of my vehicleThe admin assistant, Debbie, did return my email that was also addressed to her and she advised me that Randy had experienced a death in the familyI guess over a month of waiting for Randy to respond to my email or voicemails he couldn't send me the email or return a phone call to me after I spent more than double the amount the insurance company paid for their appraisalVery, very poor service in my opinionStill never received an apology from Randy, if I could do things differently I would have gone with my gut and researched what other companies charged and realized that Randy is a great salesman and is looking for money

I can't in good conscience give any stars but it was mandatory I put at least November I was rear ended by a pickup truckI had been trying to resolve matters with the other parties insurance company for months and getting absolutely no whereI was told I needed to get an independent adjuster for Diminishment of Value claim, they recommended VTCRandy * B*** came to my residence on 5/23/ He inspected my vehicle took photos etc and said a report would followI was told I would not have to deal with the insurance company any longer Mr B*** said he would take care of dealing with the insurance company He actually promised I would not have to worry about a thingHe stated he had over years of experience preforming damage appraisals on cars trucks and other equipment He also indicated numerous certifications and trainings
I purchased the Diminished Value Appraisal Claim Packet in the amount of $***I thought the fee was outrageous, but if I didn't have to deal with the insurance company it would be worth itMr B*** stated he would obtain a settlement for the DV, even if I needed representation in courtI have spoken to Mr B*** on the phone numerous times to bring this matter to a closeI have also have left umpteen messages in which there has been with no replyI was assured by Mr B*** "as long as it takes" there would be a resolveHe vowed he would make sure he would personally see this process throughTo date nothing has been done I have left numerous messages with VTC regarding the DV claim There has been neither acknowledgement nor responseThis whole process has just added insult to injury! What a terrible experience

My story with VTC is about as black and white as you can getThe good news is the outcome was just that, black and whiteIn the fall of my *** *** was parked to pump gasAs I was pumping an individual backed his car into my car enough to put over $*** in damages on my drivers side doorI did my own research and found VTC through an inquiryI decided to follow up with a diminutive loss claim a month later and the process beganRandy did an excellent job explaining what to do next along the way without it being a complete egg huntI initially was offered $*** by the at fault partyI spoke with Randy and he advised to push furtherWe had to wait through the winter and eventually picked up in January I submitted his paperwork in the form of an official claim to the at fault partyThey did not reply with an offer, so I went to the court and at that point they offered $***With the court date set for summer I began a discussion with the at fault party for the loss which was estimated at around $***I did make a mistake along the way and not get a lawyer, however, it is unrealistic to take a lawyer into small claimsI was given a final offer for approximately $*** a week before the court caseGoing into court we thought we had it, although I sensed the at fault would be bringing additional lawyersHad I brought a lawyer I likely would of won the case, as it ended up being tabled into an appealRandy is good, almost too goodIf you pick him up, look into a lawyer, but only after you pick him upI settled a week after the court case for $***Randy did everything right and even though it was my first time going through something like this, I felt in controlI would definitely go through him again for a diminutive claim

Tell us why here...our court prep retainer fees are non refundable as client was advised also I advised client we would review his file and I agreed to waive the $** per hour court fee since I did not appearHowever all court prep was done also see attached invoice that client was provided prior
to retaining our service that clearly states non refundable

I am beyond thrilled with MrRandy B*** servicesThis has been a very long stressful process, but he has been with me the entire timeHe made this experience for me a lot easier and I am truly blessed to have found himHad I not have discovered *** *** services, I would have never received any thing for the diminished value on my vehicleHe is very kind, and very helpful, and a pleasure to work withHe is very knowledgeable in his craft, and extremely patientI hope I never have to go through this process again, but if it ever were to happen he would be the first one that I calledI would recommend him and his staff to anyone that I knowHe encouraged me to stay persistent and stick with the numbers that he gave me, and he was right about everythingThank God for MrRandy B*** :) thanks again and keep up the good work!

In Feb 2018, we hired Randy B***, of VTC to provide a diminished value claim on my husband's vehicleWhen he arrived at our house, we mentioned that my vehicle was involved in a minor hit and run accident the week prior to meeting with him He assured us that my vehicle would be found to have diminished value as well since it was a reported accidentHe assured us that he had been in this business for more than years and most insurance companies were familiar with him He also stated that he would help 'fight to get the maximum diminished value' Unfortunately, after he received our payment, we received little to no help from him or his companyIn March, when we initially reached out to the company for help, we were told to escalate our concerns to the insurance company supervisor & to let VTC know if we wanted to do a way telecon We later called & sent e-mails and when we failed to get a response, I texted him on May 2ndHe responded May 7th, We tried to call aga

I can't in good conscience give any stars but it was mandatory I put at least November I was rear ended by a pickup truckI had been trying to resolve matters with the other parties insurance company for months and getting absolutely no whereI was told I needed to get an independent adjuster for Diminishment of Value claim, they recommended VTCRandy * B*** came to my residence on 5/23/ He inspected my vehicle took photos etc and said a report would followI was told I would not have to deal with the insurance company any longer Mr B*** said he would take care of dealing with the insurance company He actually promised I would not have to worry about a thingHe stated he had over years of experience preforming damage appraisals on cars trucks and other equipment He also indicated numerous certifications and trainings
I purchased the Diminished Value Appraisal Claim Packet in the amount of $***I thought the fee was outrageous, but if I didn't have to deal with the insurance company it would be worth itMr B*** stated he would obtain a settlement for the DV, even if I needed representation in courtI have spoken to Mr B*** on the phone numerous times to bring this matter to a closeI have also have left umpteen messages in which there has been with no replyI was assured by Mr B*** "as long as it takes" there would be a resolveHe vowed he would make sure he would personally see this process throughTo date nothing has been done I have left numerous messages with VTC regarding the DV claim There has been neither acknowledgement nor responseThis whole process has just added insult to injury! What a terrible experience

I can't in good conscience give any stars but it was mandatory I put at least November I was rear ended by a pickup truckI had been trying to resolve matters with the other parties insurance company for months and getting absolutely no whereI was told I needed to get an independent adjuster for Diminishment of Value claim, they recommended VTCRandy * B*** came to my residence on 5/23/ He inspected my vehicle took photos etc and said a report would followI was told I would not have to deal with the insurance company any longer Mr B*** said he would take care of dealing with the insurance company He actually promised I would not have to worry about a thingHe stated he had over years of experience preforming damage appraisals on cars trucks and other equipment He also indicated numerous certifications and trainings
I purchased the Diminished Value Appraisal Claim Packet in the amount of $***I thought the fee was outrageous, but if I didn't have to deal with the insurance company it would be worth itMr B*** stated he would obtain a settlement for the DV, even if I needed representation in courtI have spoken to Mr B*** on the phone numerous times to bring this matter to a closeI have also have left umpteen messages in which there has been with no replyI was assured by Mr B*** "as long as it takes" there would be a resolveHe vowed he would make sure he would personally see this process throughTo date nothing has been done I have left numerous messages with VTC regarding the DV claim There has been neither acknowledgement nor responseThis whole process has just added insult to injury! What a terrible experience

In I hired Randy B*** with Virginia’s Transportation Claims Service to review my automobiles diminished value claim after my wife was involved in a rear end collisionHowever, prior to the report being done or transfer of funds I mentioned the car was a leased vehicle and he stated the following and I quote “it doesn’t matter in the state of Virginia that it is a leased vehicle, you are the owner and due the diminished value”He proceeded with the report and we went through all the procedures of filing a warrant in debt and a brief court appearance that was dismissed due to a technicalityAfter that the insurances attorney contacted me and wanted to settleDuring my discussion with the attorney he noted the monies from the diminished value would be surrendered to the financial institute that held the lease contract
I at that point contacted MrB*** and again mentioned, which I must say I have several emails and text messages during our process clearly identifying it was

My story with VTC is about as black and white as you can getThe good news is the outcome was just that, black and whiteIn the fall of my *** *** was parked to pump gasAs I was pumping an individual backed his car into my car enough to put over $*** in damages on my drivers side doorI did my own research and found VTC through an inquiryI decided to follow up with a diminutive loss claim a month later and the process beganRandy did an excellent job explaining what to do next along the way without it being a complete egg huntI initially was offered $*** by the at fault partyI spoke with Randy and he advised to push furtherWe had to wait through the winter and eventually picked up in January I submitted his paperwork in the form of an official claim to the at fault partyThey did not reply with an offer, so I went to the court and at that point they offered $***With the court date set for summer I began a discussion with the at fault party for the loss which was estimated at around $***I did make a mistake along the way and not get a lawyer, however, it is unrealistic to take a lawyer into small claimsI was given a final offer for approximately $*** a week before the court caseGoing into court we thought we had it, although I sensed the at fault would be bringing additional lawyersHad I brought a lawyer I likely would of won the case, as it ended up being tabled into an appealRandy is good, almost too goodIf you pick him up, look into a lawyer, but only after you pick him upI settled a week after the court case for $***Randy did everything right and even though it was my first time going through something like this, I felt in controlI would definitely go through him again for a diminutive claim

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Description: Auto Appraisers, Accident Reconstruction Service, Investigators

Address: 5760 E Sedgwick Ct, Jackson, Mississippi, United States, 39211-3416

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