Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Mr [redacted] called in on 1/to setup internet serviceHe was scheduled on 1/for installOnce the tech came out to install the service, his home signal levels did not pass our inspection code and that is why we requested a main line tech Main line tech came back out and fixed the issues causing the customer not to have his install done on the 25thThe next available date to have the technician come back out was on the 2nd of February, I understand that the customer was booked with his work and we did offer to come out when he is availableWe require that someone over the age of must be present for any type of installThis is not only for the safety of our customer but, the safety of our techniciansIf the customer was unhappy with that arrangement, we could have escalated the install and we would have tried to accommodate him in a timely manner to fit his needsThe customer refund was given back to him on 1/in the amount of $in which was the amount that the customer pre-paidWe apologize that we did not meet the customer's expeditions at the time but hope that maybe in the future he will reconsider
Complaint: [redacted] I am rejecting this response because: I spoke with your representative after work on the 21stWhile she was very polite, she stated the service was originally scheduled for 09/01/Fact: It was scheduled with me on the phone on 08/08/for 08/22/She stated service had been disconnected as requested on 08/21/as it had to be the day before the physical disconnectHowever, that left me with days unused service and she said Vyve would now send a refund out immediatelyThis was an entire month after the supposed service disconnectFact: Service was not disconnected on Vyve's end prior to my Revdex.com complaint, shown by no reimbursement for unused service until my complaint was received"We don't do that" was the response on my request for some type of compensation for losing an entire day's work due to Vyve's negligenceAs shown above, Vyve's response and position in this matter do not accurately reflect the facts Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 15, 2015/12/01) */ Mr***, emailed customer service about speed issues on 10/11, and tech support was contactedNo known issues in the customer area, informed customerWe have not heard from the customer sinceWe are showing a month gap from Junto Aug and Aug to Oct where we have not heard from the customer regauding any issuesService calls show the following: 6/service call issued for drop in speed.Tech went out on 6/completed w/o 8/service call issed for drop in speedTech went out 8/All service levels per tech were within range 8/service call issued for dropped connectionsTech went out on 8/Looked at customers issuesThis was the last service call for the customerSince we received this information from you we have reached out to the technical supervisor and he has advised us that, we have purchased a new CMTS and it will be in place to correct any speed issues that Mr [redacted] has at this timeThat will be in place in January At this time we have compensated the customer by lowering his bill another per month for the next monthsThat will cover the slower speeds that he has had and it will continue for another months after his issue is fixedCustomer is on a discounted rate at this timeWe'e viewed internet usage and for the last months he is using an average of GB per mo Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has given me 50% discounts in the past few monthsThe speed seems to be a little more consistent but improvement is still vastly required to maintain a steady and reliable speed level I will monitor their progress and resubmit a complaint again should the service not improve more or drops below an acceptable level once again
Final Consumer Response / [redacted] (2000, 6, 2016/01/22) */ I talked to a lady named [redacted] and to my surprise, she was very polite and professionalShe resolved the problem and I was so impressed with her going above and beyond that I would and will recommend Vyve to all of my family and friends!! I went into this problem thinking Vyve would be non sympathetic and not wanting to really help me because of problems with different companies in the pastI really appreciate [redacted] with Vyve!! I hope to continue to receive my cable service from Vyve for many more years to come
I am a salon owner and am super impressed with the way Tanning Dynamics does businessI called to discuss packages for tanning certifications and bought three for less than what others are charging for one! [redacted] is who I spoke with and he was extremely helpfulIt was obvious he has been with the company for yearsI received the material for all three courses to be taken on line at our leisureIt pays to shop around, it's unfortunate that one bad apple can spoil manyI am very happy with my decision
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We want to address our customer's issues with in a timely manner. We went to the home just before this complaint and have rewired their outlet at no charge and worked on the lines in their area. At this time we have given the customer a month of... credit for their ongoing issues with their internet. And we put the customer on a $10.00 off per month for the next 12 months. We want our customers to enjoy their service. If you have any issues please give us a call, our call center is open 24/7. Thank you for being a loyal Vyve customer.
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Within the last two weeks we have replace the CMT and our technician made some adjustments to the customer's downstream levelsTech made contact with customer on 6-16-to check on servicesServices are in good working order Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The service has been restored and we have had no interruptions for the past weekSo far, I am satisfied with this resolution
Vyve’s Response We thank you for reaching out to us with your concernsWe apologize for the troubles you have experienced with your servicesWe attempted several times to contact you via telephone and on 12/we briefly spoke with you and were advised to follow up 12/We would like the opportunity to review your account to provide all options available and assist with any billing questions you may haveThank you for being a loyal customerRegards, Vyve Broadband
Vyve’s Response: We apologize for the internet issues which you have experiencedWe appreciate the opportunity to get this resolvedWe reached out to the Technical Supervisor of the area for any known issues On January 31, our Support Team Specialist reached out in regards to the internet issuesWe discussed the connection issues and not having access to one websiteWe set up for a technician to come to your home to further investigate the reoccurring issues on Tuesday, February 6, We will follow up with you after our technician visits on 2/6/to verify all issues are resolvedWe will care for any billing issues during the follow upWe thank you for being a Vyve Broadband customer Regards, Vyve Broadband
A tech went and completed the work on November 8th and restored the service. We also spoke with the customer and verified that all services are working. Please consider this complaint resolved
Mr*** *** made payment though automated service over the phoneThe payment that was made went to another accountAfter researching for payment it was found and put on his accountVyve Broadband had no proof at the time that Mr*** called in and made that paymentPolicy is that
Vyve Broadband has to have documentation from the source in which that the debit was withdrawn and payment was credited to VyveOnce that was taken care of the account was creditAfter research of the payment and found and applied customer was contacted and explained the situationVyve Broadband apologized that his payment was posted to another accountWhen making payments over voice recordings it is very important to use the correct account number and to speak clearlyWe have many options for our customers to make payments, such as, Online, local office, Walmart, Live agent, automatic withdraw and with the ARU. If customer has any further issues it's very important that we get documentation of all transactions so the billing department can trace down the issue. There is no guarantee on the length of tracing down a payment and getting the process correctedCustomer will not be compensated for time without service, because he was not being charged for services during that time frame Customer, also has an pass due account from the year of that needs attention and customer has been pass due with current account and soft disconnected times within last months Vyve Broadband appreciates Mr*** for being patient while we processed and researched the issue
Initial Business Response /* (1000, 5, 2015/12/09) */
Thank you for reaching out
We have noticed upgraded your video service in October and you are now receiving our double play with the digital variety, digital movie tier and a DVR, along with your up to mg internet serviceWe also see
where you're getting a discount promo for having these services and you are receiving an extra $per mofor months, which will commentate you for your slow internet speeds, that is a great savings of $71.73, which is almost 1/off servicesI apologize that you have had your service interrupted several times for outages or for maintenanceSometimes it's imperative to do maintenance to correct issues as they arise and we do know that it impacts our current customers that are not having an issue at the timeYes, we are upgrading the Pryor area which will bring you all digital format and very high internet speeds, until that is complete, we can continue to put in service calls for you, which will not fix any slow speeds your experiencingWhen we have completed the upgrade you will see a big differenceAt this time we do not have an ETR to have this completedI have looked at your upstream SNR and your Downstream SNR and they are both at very good levelsUpstream pwr is at , Upstream snr is at and downstream pwr is at these are excellent levelsSince we do share broadband with others depending on traffic flow you will see that your download and upload will get congested, once we have your area upgraded that will be resolvedI looks at your levels at 10:central timeOn 12-I have contacted customer support online and they have sent me your emails and their respondsI read them over and those seem to be the same as the ones here in the Revdex.com emailI do not see in these emails that you have asked for anyone else to reach out to youOur online Customer care has kept you informed as to what is being done in your areaAt this time until your area is upgraded we not be able to do anything for youI can send a technician out to check all the connections that you have replaced and test to make sure they are in proper specsIf you would like to set that up, you will need to call into customer care for a work order to be setupGoing through email and online customer support will not work for a technical work orderI will be issuing you your credit for the times you have called in stating your service is outAt this time, slow internet speeds are being credited per month for the next months by putting you on a retention plan, we are hoping to have your area upgraded soonUntil then please call customer care so we and address your issues as quickly as possibleIf and when I fine out any formal date of upgrade I will be happy to give you a call and let you knowI want to thank you for hanging in with us while we upgrade your area of service
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I look forward to better service in the future and appreciate the clarification on current billing policy and rates
On June 29th the system manager put Mr*** back into a discount for $per month for months and then a continued discount for the next months after the first On June 29th he also received a service credit in the amount of $for service issuesOn June 30th our engineering team
augmented the system to improve serviceOn July 1st we spoke to Mr*** to inquire on the service after the work was performedInternet speeds improved to 130Mbps download and Mr*** was satisfied with this solutionRequesting ticket to be closed due to customer satisfaction
Initial Business Response /* (1000, 5, 2015/06/15) */
We apologize for any inconvenience this has caused our customerAfter looking into MrBakers work orders and service calls we find that we are not showing that he has had on going issues for the last monthsWe do see where he called in on
5/20/with his service being intermittentBefore that was in December 1st, On 5-our tech went to the home to look at the issue and it was cancelled at the doorOn 5/Mr*** called back in stating his service was out againWhen looking into the issue our technician discovered that a main line technician would need to be called out to fix the intermittent issue he was havingWe were unaware that MrBaker services were completely out during that time frame and apologize for not getting to him soonerThe main line tech came out and found a bad connector and replaced itWe have not heard for our customer since we replaced that part except to call back in and get a credit for time without servicesLooking at the customer's service levels today they look greatWe hope that MrBaker accepts or apology for his issues that he had to go through and accepts the credit that has been applied to his account for those concernsPlease give us a call if you are experiencing any other concerns, we would really like to help you become a satisfied customer
Initial Consumer Rebuttal /* (2000, 7, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for subscribing to Vyve Broadband’s servicesWe are in the process of improving our Internet services with better reliability and faster speedsThese improvements are scheduled to be completed in the near short termI recommend scheduling a service call with you as soon as our internet
improvements are completed, to we can make sure there is no problems with the service drop wiring that delivers service to your homeMany times problems develop in this last section of our network, which can cause trouble with our video and internet servicesVyve Broadband does have a “Live Agent Fee” this fee is charged when customers choose to use a live agent as an option to pay their billWe offer a variety of options for our customers, such as pay by mail, pay by ARU, on line paymentThey can setup auto payment either using check or credit cardSome of our areas do have a local walk in center, those could also have a live agent fee attachedWe also have choices as Walmart that said they would also have a “Live Agent Fee” We apologize for any technical issues that they endured at the time they attempted to use either the ARU or online payment option
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would like a phone call back from the # provided thoughI was told that I would be receiving a phone Monday and have never received said phone call. I myself have tried calling a few times since then and have not been able to reach anyoneI do appreciate the time and willingness to help,But it does not take but a minute to give someone a call and give them an update.
Sincerely,
*** ***
Initial Business Response /* (1000, 15, 2015/12/01) */
Vyve Broadband received notification of your FCC complaint filed on or about Oct 15, Its our understanding that one of Vyve's technicians recently visited your home in order to troubleshoot your internet serviceHe found that when
connection directly to Vyve's equipment you are able to receive download speeds exceeding mbpsAccording to our technician, the problem receiving Vyve's full internet service was because of limitations associated with your laptop computerOur technician let us know that you will be upgrading itThose of us at Vyve are glad we were able to successfully troubleshoot this problem for youWe also appreciate having you as our customer, so please let us know when we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Vyve’s response: We thank you for reaching out to us and voicing your concernsWe apologize for the troubles you have experienced and we would like to address all of your concerns
On February 22nd & 23rd our Support Team Specialist tried reached out but was unable to contact youThere was an outage affecting Video services in your area; which has been resolvedYour services should now be restored and workingWe reviewed your account and made an adjustment for your Video serviceThis will appear on the March ***ing statement If you have any questions or further concerns, please do not hesitate to reach out to us with the number provided on your voicemailWe thank you for being a Vyve Broadband customerRegards, Vyve Broadband
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Mr [redacted] called in on 1/to setup internet serviceHe was scheduled on 1/for installOnce the tech came out to install the service, his home signal levels did not pass our inspection code and that is why we requested a main line tech Main line tech came back out and fixed the issues causing the customer not to have his install done on the 25thThe next available date to have the technician come back out was on the 2nd of February, I understand that the customer was booked with his work and we did offer to come out when he is availableWe require that someone over the age of must be present for any type of installThis is not only for the safety of our customer but, the safety of our techniciansIf the customer was unhappy with that arrangement, we could have escalated the install and we would have tried to accommodate him in a timely manner to fit his needsThe customer refund was given back to him on 1/in the amount of $in which was the amount that the customer pre-paidWe apologize that we did not meet the customer's expeditions at the time but hope that maybe in the future he will reconsider
Complaint: [redacted] I am rejecting this response because: I spoke with your representative after work on the 21stWhile she was very polite, she stated the service was originally scheduled for 09/01/Fact: It was scheduled with me on the phone on 08/08/for 08/22/She stated service had been disconnected as requested on 08/21/as it had to be the day before the physical disconnectHowever, that left me with days unused service and she said Vyve would now send a refund out immediatelyThis was an entire month after the supposed service disconnectFact: Service was not disconnected on Vyve's end prior to my Revdex.com complaint, shown by no reimbursement for unused service until my complaint was received"We don't do that" was the response on my request for some type of compensation for losing an entire day's work due to Vyve's negligenceAs shown above, Vyve's response and position in this matter do not accurately reflect the facts Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 15, 2015/12/01) */ Mr***, emailed customer service about speed issues on 10/11, and tech support was contactedNo known issues in the customer area, informed customerWe have not heard from the customer sinceWe are showing a month gap from Junto Aug and Aug to Oct where we have not heard from the customer regauding any issuesService calls show the following: 6/service call issued for drop in speed.Tech went out on 6/completed w/o 8/service call issed for drop in speedTech went out 8/All service levels per tech were within range 8/service call issued for dropped connectionsTech went out on 8/Looked at customers issuesThis was the last service call for the customerSince we received this information from you we have reached out to the technical supervisor and he has advised us that, we have purchased a new CMTS and it will be in place to correct any speed issues that Mr [redacted] has at this timeThat will be in place in January At this time we have compensated the customer by lowering his bill another per month for the next monthsThat will cover the slower speeds that he has had and it will continue for another months after his issue is fixedCustomer is on a discounted rate at this timeWe'e viewed internet usage and for the last months he is using an average of GB per mo Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has given me 50% discounts in the past few monthsThe speed seems to be a little more consistent but improvement is still vastly required to maintain a steady and reliable speed level I will monitor their progress and resubmit a complaint again should the service not improve more or drops below an acceptable level once again
Final Consumer Response / [redacted] (2000, 6, 2016/01/22) */ I talked to a lady named [redacted] and to my surprise, she was very polite and professionalShe resolved the problem and I was so impressed with her going above and beyond that I would and will recommend Vyve to all of my family and friends!! I went into this problem thinking Vyve would be non sympathetic and not wanting to really help me because of problems with different companies in the pastI really appreciate [redacted] with Vyve!! I hope to continue to receive my cable service from Vyve for many more years to come
I am a salon owner and am super impressed with the way Tanning Dynamics does businessI called to discuss packages for tanning certifications and bought three for less than what others are charging for one! [redacted] is who I spoke with and he was extremely helpfulIt was obvious he has been with the company for yearsI received the material for all three courses to be taken on line at our leisureIt pays to shop around, it's unfortunate that one bad apple can spoil manyI am very happy with my decision
Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ We want to address our customer's issues with in a timely manner. We went to the home just before this complaint and have rewired their outlet at no charge and worked on the lines in their area. At this time we have given the customer a month of... credit for their ongoing issues with their internet. And we put the customer on a $10.00 off per month for the next 12 months. We want our customers to enjoy their service. If you have any issues please give us a call, our call center is open 24/7. Thank you for being a loyal Vyve customer.
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Within the last two weeks we have replace the CMT and our technician made some adjustments to the customer's downstream levelsTech made contact with customer on 6-16-to check on servicesServices are in good working order Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The service has been restored and we have had no interruptions for the past weekSo far, I am satisfied with this resolution
Vyve’s Response We thank you for reaching out to us with your concernsWe apologize for the troubles you have experienced with your servicesWe attempted several times to contact you via telephone and on 12/we briefly spoke with you and were advised to follow up 12/We would like the opportunity to review your account to provide all options available and assist with any billing questions you may haveThank you for being a loyal customerRegards, Vyve Broadband
Vyve’s Response: We apologize for the internet issues which you have experiencedWe appreciate the opportunity to get this resolvedWe reached out to the Technical Supervisor of the area for any known issues On January 31, our Support Team Specialist reached out in regards to the internet issuesWe discussed the connection issues and not having access to one websiteWe set up for a technician to come to your home to further investigate the reoccurring issues on Tuesday, February 6, We will follow up with you after our technician visits on 2/6/to verify all issues are resolvedWe will care for any billing issues during the follow upWe thank you for being a Vyve Broadband customer Regards, Vyve Broadband
A tech went and completed the work on November 8th and restored the service. We also spoke with the customer and verified that all services are working. Please consider this complaint resolved
Mr*** *** made payment though automated service over the phoneThe payment that was made went to another accountAfter researching for payment it was found and put on his accountVyve Broadband had no proof at the time that Mr*** called in and made that paymentPolicy is that
Vyve Broadband has to have documentation from the source in which that the debit was withdrawn and payment was credited to VyveOnce that was taken care of the account was creditAfter research of the payment and found and applied customer was contacted and explained the situationVyve Broadband apologized that his payment was posted to another accountWhen making payments over voice recordings it is very important to use the correct account number and to speak clearlyWe have many options for our customers to make payments, such as, Online, local office, Walmart, Live agent, automatic withdraw and with the ARU. If customer has any further issues it's very important that we get documentation of all transactions so the billing department can trace down the issue. There is no guarantee on the length of tracing down a payment and getting the process correctedCustomer will not be compensated for time without service, because he was not being charged for services during that time frame Customer, also has an pass due account from the year of that needs attention and customer has been pass due with current account and soft disconnected times within last months Vyve Broadband appreciates Mr*** for being patient while we processed and researched the issue
Initial Business Response /* (1000, 5, 2015/12/09) */
Thank you for reaching out
We have noticed upgraded your video service in October and you are now receiving our double play with the digital variety, digital movie tier and a DVR, along with your up to mg internet serviceWe also see
where you're getting a discount promo for having these services and you are receiving an extra $per mofor months, which will commentate you for your slow internet speeds, that is a great savings of $71.73, which is almost 1/off servicesI apologize that you have had your service interrupted several times for outages or for maintenanceSometimes it's imperative to do maintenance to correct issues as they arise and we do know that it impacts our current customers that are not having an issue at the timeYes, we are upgrading the Pryor area which will bring you all digital format and very high internet speeds, until that is complete, we can continue to put in service calls for you, which will not fix any slow speeds your experiencingWhen we have completed the upgrade you will see a big differenceAt this time we do not have an ETR to have this completedI have looked at your upstream SNR and your Downstream SNR and they are both at very good levelsUpstream pwr is at , Upstream snr is at and downstream pwr is at these are excellent levelsSince we do share broadband with others depending on traffic flow you will see that your download and upload will get congested, once we have your area upgraded that will be resolvedI looks at your levels at 10:central timeOn 12-I have contacted customer support online and they have sent me your emails and their respondsI read them over and those seem to be the same as the ones here in the Revdex.com emailI do not see in these emails that you have asked for anyone else to reach out to youOur online Customer care has kept you informed as to what is being done in your areaAt this time until your area is upgraded we not be able to do anything for youI can send a technician out to check all the connections that you have replaced and test to make sure they are in proper specsIf you would like to set that up, you will need to call into customer care for a work order to be setupGoing through email and online customer support will not work for a technical work orderI will be issuing you your credit for the times you have called in stating your service is outAt this time, slow internet speeds are being credited per month for the next months by putting you on a retention plan, we are hoping to have your area upgraded soonUntil then please call customer care so we and address your issues as quickly as possibleIf and when I fine out any formal date of upgrade I will be happy to give you a call and let you knowI want to thank you for hanging in with us while we upgrade your area of service
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I look forward to better service in the future and appreciate the clarification on current billing policy and rates
On June 29th the system manager put Mr*** back into a discount for $per month for months and then a continued discount for the next months after the first On June 29th he also received a service credit in the amount of $for service issuesOn June 30th our engineering team
augmented the system to improve serviceOn July 1st we spoke to Mr*** to inquire on the service after the work was performedInternet speeds improved to 130Mbps download and Mr*** was satisfied with this solutionRequesting ticket to be closed due to customer satisfaction
Initial Business Response /* (1000, 5, 2015/06/15) */
We apologize for any inconvenience this has caused our customerAfter looking into MrBakers work orders and service calls we find that we are not showing that he has had on going issues for the last monthsWe do see where he called in on
5/20/with his service being intermittentBefore that was in December 1st, On 5-our tech went to the home to look at the issue and it was cancelled at the doorOn 5/Mr*** called back in stating his service was out againWhen looking into the issue our technician discovered that a main line technician would need to be called out to fix the intermittent issue he was havingWe were unaware that MrBaker services were completely out during that time frame and apologize for not getting to him soonerThe main line tech came out and found a bad connector and replaced itWe have not heard for our customer since we replaced that part except to call back in and get a credit for time without servicesLooking at the customer's service levels today they look greatWe hope that MrBaker accepts or apology for his issues that he had to go through and accepts the credit that has been applied to his account for those concernsPlease give us a call if you are experiencing any other concerns, we would really like to help you become a satisfied customer
Initial Consumer Rebuttal /* (2000, 7, 2015/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for subscribing to Vyve Broadband’s servicesWe are in the process of improving our Internet services with better reliability and faster speedsThese improvements are scheduled to be completed in the near short termI recommend scheduling a service call with you as soon as our internet
improvements are completed, to we can make sure there is no problems with the service drop wiring that delivers service to your homeMany times problems develop in this last section of our network, which can cause trouble with our video and internet servicesVyve Broadband does have a “Live Agent Fee” this fee is charged when customers choose to use a live agent as an option to pay their billWe offer a variety of options for our customers, such as pay by mail, pay by ARU, on line paymentThey can setup auto payment either using check or credit cardSome of our areas do have a local walk in center, those could also have a live agent fee attachedWe also have choices as Walmart that said they would also have a “Live Agent Fee” We apologize for any technical issues that they endured at the time they attempted to use either the ARU or online payment option
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would like a phone call back from the # provided thoughI was told that I would be receiving a phone Monday and have never received said phone call. I myself have tried calling a few times since then and have not been able to reach anyoneI do appreciate the time and willingness to help,But it does not take but a minute to give someone a call and give them an update.
Sincerely,
*** ***
Initial Business Response /* (1000, 15, 2015/12/01) */
Vyve Broadband received notification of your FCC complaint filed on or about Oct 15, Its our understanding that one of Vyve's technicians recently visited your home in order to troubleshoot your internet serviceHe found that when
connection directly to Vyve's equipment you are able to receive download speeds exceeding mbpsAccording to our technician, the problem receiving Vyve's full internet service was because of limitations associated with your laptop computerOur technician let us know that you will be upgrading itThose of us at Vyve are glad we were able to successfully troubleshoot this problem for youWe also appreciate having you as our customer, so please let us know when we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We are currently reviewing the complaint and the account detailsOnce we have reviewed we can respond with more information
Vyve’s response: We thank you for reaching out to us and voicing your concernsWe apologize for the troubles you have experienced and we would like to address all of your concerns
On February 22nd & 23rd our Support Team Specialist tried reached out but was unable to contact youThere was an outage affecting Video services in your area; which has been resolvedYour services should now be restored and workingWe reviewed your account and made an adjustment for your Video serviceThis will appear on the March ***ing statement If you have any questions or further concerns, please do not hesitate to reach out to us with the number provided on your voicemailWe thank you for being a Vyve Broadband customerRegards, Vyve Broadband