We apologize for the experience thus far, we do take our relationship with you seriously and will do what we can to help and correct this situation. On September 28th the account was upgraded adding HBO, Showtime, Starz, and Encore channels packs. This was done in the middle of a billing period....
When this occurred a pro-rated amount was added to your bill for 9/28-10/23 and then a full month charge as well for those channels that were added. This came out on the October Bill. The customer spoke with a customer care supervisor who credited back the pro-rate and removed the movie channels. At the time of the call and an email confirmation from the supervisor to the customer at the customer's request the customer understood and agreed to this resolution Please consider this complaint resolved.
Final Consumer Response /* (2000, 6, 2016/01/22) */
I talked to a lady named [redacted] and to my surprise, she was very polite and professional. She resolved the problem and I was so impressed with her going above and beyond that I would and will recommend Vyve to all of my family and friends!! I went...
into this problem thinking Vyve would be non sympathetic and not wanting to really help me because of problems with different companies in the past. I really appreciate [redacted] with Vyve!! I hope to continue to receive my cable service from Vyve for many more years to come.
Initial Business Response /* (1000, 5, 2016/02/09) */
Vyve Broadband is issuing a refund for the customer install fee in the amount of $24.95. When accounts close the system doesn't automatically adjust one time fees, which the install was. Our apology for the delay in this refund. I have asked...
for the refund to be expedited.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for addressing the issue. I appreciate your timely handling of the matter.
We certainly do apologize for the service issues you experienced and the delay of your refund. Please know this is never what we want to happen with any of our customers. After researching, it shows your account was not removed from autopay and this is what delayed the system from releasing your...
refund. That has been resolved. You should be receiving 2 refunds back to your card within the next few days per our Billing Dept. We tried to reach you on the home phone we have listed on your account and a voice mail was left with call back information if you need to talk to us about this issue.To speak to the service issues, we are not aware of that area to be problematic, however if at any point you wish to restart services with us, we will do everything possible to ensure that problem doesn’t happen again. Thank you for reaching out and letting us know. We do strive daily to better our customers experience. ..
I did not find any records of the customer calling in on the 17th however I did locate a call on the 20th and one on the 21st. There was currently an outage in Tazewell that our technicians were working on but the customer was not a part of it. We sent a tech out on the 21st the same day the...
customer spoke with our tech support agent who clarified with her that she wasn’t a part of the outage. Our Agent set up a time for a technician to go out and resolve the problem. The technician was able to find the problem to be, the customer have moved the modem and made his own jumper with low standard connectors. I spoke with customer about compensation for half of the time out since this was not a failure of our equipment or service. We did agree upon a better package instead of monetary compensation. Internet issue has been resolved. We would like to request that this complaint be considered resolved and closed.
Initial Business Response /* (1000, 12, 2016/01/05) */
We are currently upgrading the Pryor system now, I would expect the new speeds to be available near the end of Q1. Work in Pryor starts tomorrow.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and am satisfied that my service has been restored but it doesn't resolve the inconsideration to my schedule and time when they tell me they will be there one day and not show up for over 24 hours later. There really isn't a resolution for that because that is going to have to come from within the organization and the leaders of the company are the ones responsible for teaching, and demanding, respect and consideration for their customers and that's not going to happen.
Sincerely,
[redacted]
On August 5th 2016 the technical supervisor tracked and found a plant issue leading to this customer's home. The technical supervisor for the area repaired the issue and went to customer's home to verify that service was working with the customer. We ask that this ticket be closed as solved.
On April 10th, the customer called in needing to make a minimal payment and possible change to a lower package. Our Agent assisted him with his questions and when he was ready to make his payment she informed him of the 4.99 live agent fee. He asked for the fee to be waived since he had to call in...
to conduct business with us. Our agent was very polite and explained to him that if he wishes not to pay that fee that our automated system could take his payment free of charge. He thanked her and released the call. There were 2 more phone conversations between the customer and our agents over the fee. Our agents did give him the other options for paying his account without the fee. I reached out to the customer on April the 11th. I assured him our automated system is up and working and that his information needed to make that auto pay was updated and correct. I let him know that our automated system does not take minimal payments. It will only take balance in full. I did credit back one of his 4.99 fees as he has called us every month prior to April to make his payment was informed of the fee and had paid the fee with no problem. The customer is fully aware of our processes and additional ways to make his payment without having to pay the live agent fee. He thanked me for reaching out to him and is happy with the results.
Vyve’s Response: We thank you for reaching out to us with your concerns. We apologize for all the frustrations incurred with your account. On 1/22/2018 our Support Team Specialist spoke with you in regards to the cable issues, billing and...
resolutions. We scheduled one of our Technicians to come out to your home on 1/23/2018 to resolve all open issues. On 1/23/2018 our Support Team Specialist followed up with you and confirmed our Technician restored cable services and we corrected all billing issues. Please reach out to us if there are any concerns to the contact information provided. We thank you for being a Vyve Broadband customer.Regards, Vyve Broadband
On September 29th the customer called in and spoke to an agent regarding the upgrade and the new equipment, the customer stated she would call back to order. On October 26th the customer called in and spoke to another agent reporting the service out. The agent advised that the upgrade has taken...
place and that she would require boxes to continue the signal. The customer declined and setup a disconnect order for the next day. We stopped the billing as of the 26th when the customer called and stated she would like to disconnect. The Billing period for this account is from the 8th of every month to the 7th of the next. When the customer paid $74.02 on October 24th, the payment was for services from October 8th- November 7th. With the disconnect and the billing stopped on the 26th we are able to refund the amount that would have been charged for service from October 27th-November 7th which would be $25.65. The refunded amount of $25.65 will be issued in a check form and typically goes through a processing of about 90 days from disconnect date to arrive at the customer's home. This allows for 60 days of the account to remain inactive and all charges and credits to post and then another 30 days to process through our corporate office. This account is closed and the refund will be processed on time, made out to the account holder in name, and shipped to the address that we have on file. Please consider this complaint resolved
We spoke directly with [redacted]. We apologized and discussed his refund check and the time it has taken for him to receive it. We assured him his address has been updated in our systems. It was explained we do not have a tracking number and how our refund process works once submitted. [redacted]...
understands and made several good suggestions on how to improve our refund process. We provided [redacted] our contact information for any further assistance.
Initial Business Response /* (1000, 8, 2015/07/21) */
After investigating the consumer's complaint we find the following.
For the month of July to date, our consumer are at 69% of the 250GB allowed, for the month of June they used 447GB of 250GB allowed- the month of May they used 180.3 and in...
April 297.5GB. The consumer can verify our finding by going to Mydatameter.com, enter in their account number and verify their zip code.
Consumer has been credit for one month of internet service in the total of $52.50 on 6-30-15.
Consumer called tech support 2 times on 12-31-14 and 4-2-15
Consumer service records for Vyve customer care:
5-6-15 work order for Nonpayment cancelled on 5-7-15
5-7-15 for service out cancelled on 5-7-15
6-24-15 for service out - tech completed 6-29-15
6-29-15 soft disconnected - soft disconnect removed on 6-30-15
7-7-15 nonpayment disconnect work order - work order was cancelled 7-7-15, customer stated they were writing in to Revdex.com.
Main line work order 6-24-15 - completed 7-9-15 tech shows no problem found.
At this time the customer is up for disconnection and all credit has been given. It clearly shows that the consumer has been using a high volume of internet bandwidth. If the consumer wishes to disconnect, please call into Vyve customer care and make an appointment to fit their time.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Technician was not satisfied with service at the house and put in a work order due to weak signal at the pole and telephoned me on my cell phone. Internet works most of the time however cable television service was ridiculous. Half the standard definition channels have such weak signal that the cable box would simply put up "This Channel Should Be Available Shortly". Meanwhile NONE of the high definition channels worked at ALL and this is documented via photos and social media even down to the fuzzy standard definition channels that you could make out. Data is working and I'm glad you mentioned that as our main complaint was the lousy cable television service. Our data use would not be anywhere near where it is but streaming media is the only recourse to watch ANY television we've had since mid march. Your attempted dig at non payment is not a viable answer as you try to shift the blame of your lack of service or follow through on broken promises for resolution to these matters. I refuse to pay for service I did not receive and that seems to be the only way anyone with your company would even try to get something done. As I told the last customer service representative I have no issue whatsoever paying for the internet service however as we've said repeatedly we refuse to pay for service we did not receive.
Final Business Response /* (1000, 27, 2015/09/28) */
Customer is no longer a customer as of 7/28/2015. after this complaint they never called and our service call tech put notes on acct stating:Levels good coming out of tap. 19/17 on 7-9-15.
We thank you for reaching out to us with your concerns. Weapologize you havenot been able to receive the internet speedsthat youwere subscribed to. Weare actively investigating a solution for the issues in your area but at this time there is not a permanent solution. We have reviewed your account...
and adjusted for services being interrupted.On 9/1/2017 - We have attempted to make contact with you to discuss the account as well as assist in getting your services reconnected if you choose to do so.
Please reach out
to us at your earliest convenience at ###-###-#### so that we can get your account resolved.
Thank you for reaching out with the much appreciated feedback and concerns.
Vyve’s Response: We apologize for the frustrations you have had with your account and your interaction with us. We thank you for your feedback and we will work to address all of your concerns. On 1/3/18 our Support Team Specialist spoke...
with you about the data usage, speed issues and customer service experience you received. We discussed all troubleshooting steps taken to check for the excessive usage; while our internet technical support team reset your wireless password to remove any devices connected to the internet. On 1/5/18 our Technician swapped out your modem and checked for any issues. We attempted to follow up on 1/7/18 and will try again to make sure everything is working properly. We are doing further research on the data usage from the initial activation of your services. We will monitor your account and credit any data overages for going over the first time. We will also follow up with our team for additional coaching and training to better enhance our customer experience.We appreciate you allowing us the opportunity to resolve this matter and thank you for being a Vyve Broadband customer. Regards,Vyve Broadband
Initial Business Response /* (1000, 5, 2015/10/01) */
Vyve Broadband has elected to allow the customer to use his own divice as they understand that as "long as the terminal equipment has been approved by the FCC and is compatible with the cable network technology (and otherwise does not harm the...
network). We have
reached out to the customer and is working on getting his accout setup with his own equipment at this time.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called and set up my equipment very quickly. Thank you for your assistance in making the company do what is right.
Initial Business Response /* (1000, 5, 2015/09/28) */
Customer talked to [redacted] our technical supervisor, who removed him from collections and his modem has been removed off account and credit back the charges.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
While the company acknowledges that I am no longer responsible for the modem. The entire process and way in which this problem was handled was unacceptable. I have requested that the company reimburse me for the $19.99 I spent on certified expedited mail to the collection agency to ensure that it did not affect my credit report. Furthermore, the recourse of the company going directly to a collection agency without attempting to fix the issue by calling the consumer seems to be a reoccuring theme through many of the Revdex.com complaints that I have read through.
I still believe that the company has questionable business ethics. They have poor customer service, and fail miserably at providing either a high quality product, or a satisfactory way in which to resolve disputes.
Unfortunately they maintain a monopoly in many rural areas of Oklahoma where the consumer has no other choice but to go through Vyve to recieve any type of High Speed Internet access. Until they are not the only service provider, they can continue to provide horrible service, send their customers to collection agencies, and conduct their business in whatever way they choose because it will never effect their bottom line.
Im in the process of researching Mr. [redacted] complaint. I have left a voicemail for him to reach me on my desk phone. Ive also reached out to the technical supervisor for his area to find out the status of the Maintenance ticket pending on his account. Ill be able to give full resolve once I speak...
with Mr. [redacted]. I will do my best to resolve all of his concerns . Once his internet is working, ill be happy to credit his acct for the time he was without service and follow up him to ensure he is satisfied with Vyve Broadband
Thank you very much for your help in this matter. As of today the matter is resolved. The company called me and we agreed that they were at fault at least partially. They awarded me with continued service. Thanks so much for your help.
We apologize for the experience thus far, we do take our relationship with you seriously and will do what we can to help and correct this situation. On September 28th the account was upgraded adding HBO, Showtime, Starz, and Encore channels packs. This was done in the middle of a billing period....
When this occurred a pro-rated amount was added to your bill for 9/28-10/23 and then a full month charge as well for those channels that were added. This came out on the October Bill. The customer spoke with a customer care supervisor who credited back the pro-rate and removed the movie channels. At the time of the call and an email confirmation from the supervisor to the customer at the customer's request the customer understood and agreed to this resolution Please consider this complaint resolved.
Final Consumer Response /* (2000, 6, 2016/01/22) */
I talked to a lady named [redacted] and to my surprise, she was very polite and professional. She resolved the problem and I was so impressed with her going above and beyond that I would and will recommend Vyve to all of my family and friends!! I went...
into this problem thinking Vyve would be non sympathetic and not wanting to really help me because of problems with different companies in the past. I really appreciate [redacted] with Vyve!! I hope to continue to receive my cable service from Vyve for many more years to come.
Initial Business Response /* (1000, 5, 2016/02/09) */
Vyve Broadband is issuing a refund for the customer install fee in the amount of $24.95. When accounts close the system doesn't automatically adjust one time fees, which the install was. Our apology for the delay in this refund. I have asked...
for the refund to be expedited.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for addressing the issue. I appreciate your timely handling of the matter.
We certainly do apologize for the service issues you experienced and the delay of your refund. Please know this is never what we want to happen with any of our customers. After researching, it shows your account was not removed from autopay and this is what delayed the system from releasing your...
refund. That has been resolved. You should be receiving 2 refunds back to your card within the next few days per our Billing Dept. We tried to reach you on the home phone we have listed on your account and a voice mail was left with call back information if you need to talk to us about this issue.To speak to the service issues, we are not aware of that area to be problematic, however if at any point you wish to restart services with us, we will do everything possible to ensure that problem doesn’t happen again. Thank you for reaching out and letting us know. We do strive daily to better our customers experience. ..
I did not find any records of the customer calling in on the 17th however I did locate a call on the 20th and one on the 21st. There was currently an outage in Tazewell that our technicians were working on but the customer was not a part of it. We sent a tech out on the 21st the same day the...
customer spoke with our tech support agent who clarified with her that she wasn’t a part of the outage. Our Agent set up a time for a technician to go out and resolve the problem. The technician was able to find the problem to be, the customer have moved the modem and made his own jumper with low standard connectors. I spoke with customer about compensation for half of the time out since this was not a failure of our equipment or service. We did agree upon a better package instead of monetary compensation. Internet issue has been resolved. We would like to request that this complaint be considered resolved and closed.
Initial Business Response /* (1000, 12, 2016/01/05) */
We are currently upgrading the Pryor system now, I would expect the new speeds to be available near the end of Q1. Work in Pryor starts tomorrow.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and am satisfied that my service has been restored but it doesn't resolve the inconsideration to my schedule and time when they tell me they will be there one day and not show up for over 24 hours later. There really isn't a resolution for that because that is going to have to come from within the organization and the leaders of the company are the ones responsible for teaching, and demanding, respect and consideration for their customers and that's not going to happen.
Sincerely,
[redacted]
On August 5th 2016 the technical supervisor tracked and found a plant issue leading to this customer's home. The technical supervisor for the area repaired the issue and went to customer's home to verify that service was working with the customer. We ask that this ticket be closed as solved.
On April 10th, the customer called in needing to make a minimal payment and possible change to a lower package. Our Agent assisted him with his questions and when he was ready to make his payment she informed him of the 4.99 live agent fee. He asked for the fee to be waived since he had to call in...
to conduct business with us. Our agent was very polite and explained to him that if he wishes not to pay that fee that our automated system could take his payment free of charge. He thanked her and released the call. There were 2 more phone conversations between the customer and our agents over the fee. Our agents did give him the other options for paying his account without the fee. I reached out to the customer on April the 11th. I assured him our automated system is up and working and that his information needed to make that auto pay was updated and correct. I let him know that our automated system does not take minimal payments. It will only take balance in full. I did credit back one of his 4.99 fees as he has called us every month prior to April to make his payment was informed of the fee and had paid the fee with no problem. The customer is fully aware of our processes and additional ways to make his payment without having to pay the live agent fee. He thanked me for reaching out to him and is happy with the results.
Vyve’s Response: We thank you for reaching out to us with your concerns. We apologize for all the frustrations incurred with your account. On 1/22/2018 our Support Team Specialist spoke with you in regards to the cable issues, billing and...
resolutions. We scheduled one of our Technicians to come out to your home on 1/23/2018 to resolve all open issues. On 1/23/2018 our Support Team Specialist followed up with you and confirmed our Technician restored cable services and we corrected all billing issues. Please reach out to us if there are any concerns to the contact information provided. We thank you for being a Vyve Broadband customer.Regards, Vyve Broadband
On September 29th the customer called in and spoke to an agent regarding the upgrade and the new equipment, the customer stated she would call back to order. On October 26th the customer called in and spoke to another agent reporting the service out. The agent advised that the upgrade has taken...
place and that she would require boxes to continue the signal. The customer declined and setup a disconnect order for the next day. We stopped the billing as of the 26th when the customer called and stated she would like to disconnect. The Billing period for this account is from the 8th of every month to the 7th of the next. When the customer paid $74.02 on October 24th, the payment was for services from October 8th- November 7th. With the disconnect and the billing stopped on the 26th we are able to refund the amount that would have been charged for service from October 27th-November 7th which would be $25.65. The refunded amount of $25.65 will be issued in a check form and typically goes through a processing of about 90 days from disconnect date to arrive at the customer's home. This allows for 60 days of the account to remain inactive and all charges and credits to post and then another 30 days to process through our corporate office. This account is closed and the refund will be processed on time, made out to the account holder in name, and shipped to the address that we have on file. Please consider this complaint resolved
We spoke directly with [redacted]. We apologized and discussed his refund check and the time it has taken for him to receive it. We assured him his address has been updated in our systems. It was explained we do not have a tracking number and how our refund process works once submitted. [redacted]...
understands and made several good suggestions on how to improve our refund process. We provided [redacted] our contact information for any further assistance.
Initial Business Response /* (1000, 8, 2015/07/21) */
After investigating the consumer's complaint we find the following.
For the month of July to date, our consumer are at 69% of the 250GB allowed, for the month of June they used 447GB of 250GB allowed- the month of May they used 180.3 and in...
April 297.5GB. The consumer can verify our finding by going to Mydatameter.com, enter in their account number and verify their zip code.
Consumer has been credit for one month of internet service in the total of $52.50 on 6-30-15.
Consumer called tech support 2 times on 12-31-14 and 4-2-15
Consumer service records for Vyve customer care:
5-6-15 work order for Nonpayment cancelled on 5-7-15
5-7-15 for service out cancelled on 5-7-15
6-24-15 for service out - tech completed 6-29-15
6-29-15 soft disconnected - soft disconnect removed on 6-30-15
7-7-15 nonpayment disconnect work order - work order was cancelled 7-7-15, customer stated they were writing in to Revdex.com.
Main line work order 6-24-15 - completed 7-9-15 tech shows no problem found.
At this time the customer is up for disconnection and all credit has been given. It clearly shows that the consumer has been using a high volume of internet bandwidth. If the consumer wishes to disconnect, please call into Vyve customer care and make an appointment to fit their time.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Technician was not satisfied with service at the house and put in a work order due to weak signal at the pole and telephoned me on my cell phone. Internet works most of the time however cable television service was ridiculous. Half the standard definition channels have such weak signal that the cable box would simply put up "This Channel Should Be Available Shortly". Meanwhile NONE of the high definition channels worked at ALL and this is documented via photos and social media even down to the fuzzy standard definition channels that you could make out. Data is working and I'm glad you mentioned that as our main complaint was the lousy cable television service. Our data use would not be anywhere near where it is but streaming media is the only recourse to watch ANY television we've had since mid march. Your attempted dig at non payment is not a viable answer as you try to shift the blame of your lack of service or follow through on broken promises for resolution to these matters. I refuse to pay for service I did not receive and that seems to be the only way anyone with your company would even try to get something done. As I told the last customer service representative I have no issue whatsoever paying for the internet service however as we've said repeatedly we refuse to pay for service we did not receive.
Final Business Response /* (1000, 27, 2015/09/28) */
Customer is no longer a customer as of 7/28/2015. after this complaint they never called and our service call tech put notes on acct stating:Levels good coming out of tap. 19/17 on 7-9-15.
We thank you for reaching out to us with your concerns. Weapologize you havenot been able to receive the internet speedsthat youwere subscribed to. Weare actively investigating a solution for the issues in your area but at this time there is not a permanent solution. We have reviewed your account...
and adjusted for services being interrupted.On 9/1/2017 - We have attempted to make contact with you to discuss the account as well as assist in getting your services reconnected if you choose to do so.
Please reach out
to us at your earliest convenience at ###-###-#### so that we can get your account resolved.
Thank you for reaching out with the much appreciated feedback and concerns.
Vyve’s Response: We apologize for the frustrations you have had with your account and your interaction with us. We thank you for your feedback and we will work to address all of your concerns. On 1/3/18 our Support Team Specialist spoke...
with you about the data usage, speed issues and customer service experience you received. We discussed all troubleshooting steps taken to check for the excessive usage; while our internet technical support team reset your wireless password to remove any devices connected to the internet. On 1/5/18 our Technician swapped out your modem and checked for any issues. We attempted to follow up on 1/7/18 and will try again to make sure everything is working properly. We are doing further research on the data usage from the initial activation of your services. We will monitor your account and credit any data overages for going over the first time. We will also follow up with our team for additional coaching and training to better enhance our customer experience.We appreciate you allowing us the opportunity to resolve this matter and thank you for being a Vyve Broadband customer. Regards,Vyve Broadband
Initial Business Response /* (1000, 5, 2015/10/01) */
Vyve Broadband has elected to allow the customer to use his own divice as they understand that as "long as the terminal equipment has been approved by the FCC and is compatible with the cable network technology (and otherwise does not harm the...
network). We have
reached out to the customer and is working on getting his accout setup with his own equipment at this time.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company called and set up my equipment very quickly. Thank you for your assistance in making the company do what is right.
Initial Business Response /* (1000, 5, 2015/09/28) */
Customer talked to [redacted] our technical supervisor, who removed him from collections and his modem has been removed off account and credit back the charges.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
While the company acknowledges that I am no longer responsible for the modem. The entire process and way in which this problem was handled was unacceptable. I have requested that the company reimburse me for the $19.99 I spent on certified expedited mail to the collection agency to ensure that it did not affect my credit report. Furthermore, the recourse of the company going directly to a collection agency without attempting to fix the issue by calling the consumer seems to be a reoccuring theme through many of the Revdex.com complaints that I have read through.
I still believe that the company has questionable business ethics. They have poor customer service, and fail miserably at providing either a high quality product, or a satisfactory way in which to resolve disputes.
Unfortunately they maintain a monopoly in many rural areas of Oklahoma where the consumer has no other choice but to go through Vyve to recieve any type of High Speed Internet access. Until they are not the only service provider, they can continue to provide horrible service, send their customers to collection agencies, and conduct their business in whatever way they choose because it will never effect their bottom line.
Im in the process of researching Mr. [redacted] complaint. I have left a voicemail for him to reach me on my desk phone. Ive also reached out to the technical supervisor for his area to find out the status of the Maintenance ticket pending on his account. Ill be able to give full resolve once I speak...
with Mr. [redacted]. I will do my best to resolve all of his concerns . Once his internet is working, ill be happy to credit his acct for the time he was without service and follow up him to ensure he is satisfied with Vyve Broadband
Thank you very much for your help in this matter. As of today the matter is resolved. The company called me and we agreed that they were at fault at least partially. They awarded me with continued service. Thanks so much for your help.