response because:
Vyve did contact us, and we settled on half the amount we were owed,just so we could wash our hands of this company. Vyve said it would take 4-6 weeks to see a check from them. In our previous dealings with Vyve we have found them to be chronic liars and don't ever follow through with any thing they say. So at this time I can't say this issue is settled, until I receive the check from Vyve. Then and only then will I consider this issue settled.
Sincerely,
[redacted] Or [redacted]
Account payable sent out another check last week for the customer in the amount of $49.35. Mr. [redacted] had a prorated charge for his service that he had with Vyve Broadband. Customer's bill cycle is from the 25th of each month until the 24th of each month. Customer was disconnected on 2-4-2016...
and billing back dated to 2-2-2016. Customer paid on 1-26-2016 for services for 2-25-2016 to 2-24-16. Customer was charged only for services rendered from 1-25 to 2-2-2016. We sent out another check to the customer on 5-23-2016 in the refund amount of $49.35. Vyve Broadband apologizes for the delay on his refund. If Mr. [redacted] doesn't receive his refund by this week would like to hear from him.
Vyve Broadband received customers check back to Rye Brook NY, We have sent out another check via FedEx with a delivery confirmation from FedEx that [redacted] has received his refund check.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted] called on 5-31-16 and spoke with Mr. [redacted] and he informed her that the problem has been taken care of. We have his modem on the watch list. Tech supervisor will be sending out a tech to double check his area that he resides in. Customer has [redacted] email and desk...
Initial Business Response /* (1000, 5, 2015/07/24) */
Vyve Broadband has always had a fair usage policy, this policy is subject to change. Vyve expects to continue evaluating its approach to network management in response to changes in technology and Internet usage, and it reserves the right to...
adopt new or different management practices. Vyve will provide updates to these disclosures that reflect such changes when we make them, and the information in this statement may be revised and updated from time to time as Vyve deems appropriate. In addition, other aspects of Vyve's services, such as prices and performance capabilities, are subject to change. Updated information can always be found by visiting Vyve's website at http://www.vyvebroadband.com. This step among several will help us continue delivering a quality Internet experience for our customers. Other steps have included the sizable investments made to our infrastructure to continue to provide greater downstream/upstream capacity and more bandwidth per home. A relatively few customers use a disproportionate amount of bandwidth, which can negatively affect the Internet experience of customers who use far less. We want to help ensure that the vast majority of our customers continue to have a great Internet experience-and the relatively few who consistently use much more bandwidth than normal have a choice: either use a little less or pay a little more.
Call recording was not negative in any way towards the customer as described in the customer description.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person who I spoke with did indeed call us "data hogs" and said that our neighbors probably "did not like us". Vyve must not have listened to the entire recorded call.
In the response they said that a relatively few consistently use much more bandwidth than normal. I have spoke to several people who are having this SAME issue with Vyve.
I was told on the phone call with Vyve that the data limit had been in effect for two years and that they could not enforce it because the system that tracks data use was down. It is amazing to me that the system was down for two years, but they were able tell me what my data usage was for the past 5 months or so. Obviously the system was not down.
My complaint is that I was told that there has always been a data limit and they are just starting to enforce it. I do not feel from the response that Vyve provided that this was addressed. I am not denying that we use a large amount of data. I just don't think that it is fair that they say that there was always a data limit and that the tracking system was down. I do not believe that is true at all.
I understand that there probably is NO recourse for me and other customers like me. I do not feel that we are being treated fairly.
Final Business Response /* (4000, 9, 2015/08/05) */
Vyve Broadband bought Mediastream, Allegiance Communications, Lakeview cable and Reach cable. Any cap data or charges were brought to a holt. Vyve Broadband has decided to track usage with OpenVault. All customers have not been charged for any useage at this time. All customers have been notified of broadband usage and possible charges for over use. You may monitor your usage by going to Mydatameter.com. There you can go back 3 months and see how much data you have used per month. Please remember that it starts at the first of the month to the last day of the month. We have also pulled your converstion with the CSR and we again did not hear the CSR say you were "data hogs". Please note that your complaint will be noticed and will be used for coaching. We hope you will continue to be a loyal customer going forward. Thank you, Vyve
Final Consumer Response /* (2000, 11, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting this because I have NO choice.
Complaint: [redacted]
I am rejecting this response because:I attempted to call back and even left a voicemail no response. A tech has already been to my house and the issue is still not resolved. All the tech on the phone blames it on my computers.
Sincerely,
[redacted]
Vyve’s Response: Thank you for your interest in our services. Our goal is to be able to provide quality and reliable services to residents in the markets we service. We apologize for any misinformation that was provided when you made contact with our team to set up services at your location....
We reached out to the Technical Supervisor for the local area to gain additional information on the reason why your location was not serviceable. On October 5th, 2017 our Support Team Specialist reached out to you and provided information we learned. We discussed options for possible expansion during this conversation and we assured you all the information has been provided to the field team for review. We will keep you updated. We appreciate you reaching out with your concerns and providing feedback to us. If you have any additional comments, questions or concerns please reach out to us on the direct number that was provided by our Support Team Specialist. Regards, Vyve Broadband
I am a salon owner and am super impressed with the way Tanning Dynamics does business. I called to discuss packages for tanning certifications and bought three for less than what others are charging for one! [redacted] is who I spoke with and he was extremely helpful. It was obvious he has been with the company for years. I received the material for all three courses to be taken on line at our leisure. It pays to shop around, it's unfortunate that one bad apple can spoil many. I am very happy with my decision.
Complaint: [redacted]
I am rejecting this...
response because:
Vyve did contact us, and we settled on half the amount we were owed,just so we could wash our hands of this company. Vyve said it would take 4-6 weeks to see a check from them. In our previous dealings with Vyve we have found them to be chronic liars and don't ever follow through with any thing they say. So at this time I can't say this issue is settled, until I receive the check from Vyve. Then and only then will I consider this issue settled.
Sincerely,
[redacted] Or [redacted]
Account payable sent out another check last week for the customer in the amount of $49.35. Mr. [redacted] had a prorated charge for his service that he had with Vyve Broadband. Customer's bill cycle is from the 25th of each month until the 24th of each month. Customer was disconnected on 2-4-2016...
and billing back dated to 2-2-2016. Customer paid on 1-26-2016 for services for 2-25-2016 to 2-24-16. Customer was charged only for services rendered from 1-25 to 2-2-2016. We sent out another check to the customer on 5-23-2016 in the refund amount of $49.35. Vyve Broadband apologizes for the delay on his refund. If Mr. [redacted] doesn't receive his refund by this week would like to hear from him.
Vyve Broadband received customers check back to Rye Brook NY, We have sent out another check via FedEx with a delivery confirmation from FedEx that [redacted] has received his refund check.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted] called on 5-31-16 and spoke with Mr. [redacted] and he informed her that the problem has been taken care of. We have his modem on the watch list. Tech supervisor will be sending out a tech to double check his area that he resides in. Customer has [redacted] email and desk...
number if any issues arise.
Initial Business Response /* (1000, 5, 2015/07/24) */
Vyve Broadband has always had a fair usage policy, this policy is subject to change. Vyve expects to continue evaluating its approach to network management in response to changes in technology and Internet usage, and it reserves the right to...
adopt new or different management practices. Vyve will provide updates to these disclosures that reflect such changes when we make them, and the information in this statement may be revised and updated from time to time as Vyve deems appropriate. In addition, other aspects of Vyve's services, such as prices and performance capabilities, are subject to change. Updated information can always be found by visiting Vyve's website at http://www.vyvebroadband.com. This step among several will help us continue delivering a quality Internet experience for our customers. Other steps have included the sizable investments made to our infrastructure to continue to provide greater downstream/upstream capacity and more bandwidth per home. A relatively few customers use a disproportionate amount of bandwidth, which can negatively affect the Internet experience of customers who use far less. We want to help ensure that the vast majority of our customers continue to have a great Internet experience-and the relatively few who consistently use much more bandwidth than normal have a choice: either use a little less or pay a little more.
Call recording was not negative in any way towards the customer as described in the customer description.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person who I spoke with did indeed call us "data hogs" and said that our neighbors probably "did not like us". Vyve must not have listened to the entire recorded call.
In the response they said that a relatively few consistently use much more bandwidth than normal. I have spoke to several people who are having this SAME issue with Vyve.
I was told on the phone call with Vyve that the data limit had been in effect for two years and that they could not enforce it because the system that tracks data use was down. It is amazing to me that the system was down for two years, but they were able tell me what my data usage was for the past 5 months or so. Obviously the system was not down.
My complaint is that I was told that there has always been a data limit and they are just starting to enforce it. I do not feel from the response that Vyve provided that this was addressed. I am not denying that we use a large amount of data. I just don't think that it is fair that they say that there was always a data limit and that the tracking system was down. I do not believe that is true at all.
I understand that there probably is NO recourse for me and other customers like me. I do not feel that we are being treated fairly.
Final Business Response /* (4000, 9, 2015/08/05) */
Vyve Broadband bought Mediastream, Allegiance Communications, Lakeview cable and Reach cable. Any cap data or charges were brought to a holt. Vyve Broadband has decided to track usage with OpenVault. All customers have not been charged for any useage at this time. All customers have been notified of broadband usage and possible charges for over use. You may monitor your usage by going to Mydatameter.com. There you can go back 3 months and see how much data you have used per month. Please remember that it starts at the first of the month to the last day of the month. We have also pulled your converstion with the CSR and we again did not hear the CSR say you were "data hogs". Please note that your complaint will be noticed and will be used for coaching. We hope you will continue to be a loyal customer going forward. Thank you, Vyve
Final Consumer Response /* (2000, 11, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting this because I have NO choice.
Complaint: [redacted]
I am rejecting this response because:I attempted to call back and even left a voicemail no response. A tech has already been to my house and the issue is still not resolved. All the tech on the phone blames it on my computers.
Sincerely,
[redacted]
Vyve’s Response: Thank you for your interest in our services. Our goal is to be able to provide quality and reliable services to residents in the markets we service. We apologize for any misinformation that was provided when you made contact with our team to set up services at your location....
We reached out to the Technical Supervisor for the local area to gain additional information on the reason why your location was not serviceable. On October 5th, 2017 our Support Team Specialist reached out to you and provided information we learned. We discussed options for possible expansion during this conversation and we assured you all the information has been provided to the field team for review. We will keep you updated. We appreciate you reaching out with your concerns and providing feedback to us. If you have any additional comments, questions or concerns please reach out to us on the direct number that was provided by our Support Team Specialist. Regards, Vyve Broadband
I am a salon owner and am super impressed with the way Tanning Dynamics does business. I called to discuss packages for tanning certifications and bought three for less than what others are charging for one! [redacted] is who I spoke with and he was extremely helpful. It was obvious he has been with the company for years. I received the material for all three courses to be taken on line at our leisure. It pays to shop around, it's unfortunate that one bad apple can spoil many. I am very happy with my decision.