W2 Technology Group

*** *** Job#*** was given a date for pick of 4/** to 4/** he was also given a quote for $1045.00, we have documents that show pick up done on 4/** and bill for $i am not sure why he is requesting for us to refund him all or half of his moneyThis is absurd that customers can use
this internet way to put pressure on companiesIts impossible to satisfy almost anyone now a daysWe have performed everything perfect and instead of being rewarded we are being accusedNo settlement should be given, we have done everything we promised!Nothing less and didnt charge anything extra!

*** *** *** received service to move from MA to TN she called on 1/**/and requested for her furniture to be delivered after one month of being in storageWe explained that it could take upto business days to deliver as its stated in the emails that were sent to her before leaving a
depositWhen shipment was loaded *** *** received and email that the shipment should arrive Saturday or Sunday 1/**-**/2016, and that driver will call her hours prior to deliveryWe did get a phone call from *** *** asking where her shipment is, we explained that its been loaded and should arrive between 2/* and 2/*** *** explained that she needs to leave town and wont be back till 2/**/We decided to unload the shipment from the trailer and only because our dispatcher did email *** *** datesWe unloaded everything into storage and reloaded the following week for delivery, *** *** was very upset at the fact that she didn't receive her shipment 1/**-**/2016! If there is any damages we haven't received any information (please email all damages to *** and it will be handled promptly)Regarding the long carry it was emailed and explained on pick that we need to haul everything with foot trucks and *** *** signed and agreed that there is access to a foot truck (signed on the long distance information sheet)... ** *** total estimate $962.50Total Move paid $/ plus ($150) the additional service we needed to perform to complete delivery!

To Whom It May Concern ** *** *** reserved our services to move from Hartford CT to Phoenix AZ she did receive an estimate for $! on the move day Forman Noticed she has more items and bulkier furniture so he told her the price is $!!! After discussing this matter with
*** *** she was given a $discount and charged only $She was always able to reach us and speak to someone at the office…We delivered the furniture and everything is fine ! nothing got damaged or missing !!Please reopen this case and review our answerSincerely Brian M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The actual issue of the wrong estimate being given to the movers and the estimate with all the inventory items being given to us has not been addressedWe have tried to speak with the manager multiple times regarding this issueStephanie said that a mistake was made, and that the cubic feet for the inventory items that were on our list (not the other list) were not included in the cost estimateThis was our issue, they gave us an inventory list but failed to calculate the cubic feet for all the items which caused the price to go upSince this was a mistake on their end, it should not cost us extraWe should have been given a clear estimate with all the cubic feet for each inventory item countedAri said that a queen bed includes a headboard, mattress, box spring, & bed frameStephanie said that a queen bed only includes a mattress and bed frameHow do we get an accurate estimate if the workers convey different information? If the movers have a different inventory list than ours upon arrival there is already a problemMy father in law has worked with several companies and never had this issue, he definitely did not understand where the extra $is coming from, and Stephanie just said the same thing over and over instead of helping to rectify the issueWe asked for the manager multiple times, we were hung up on, and treated extremely unprofessionallyWhen we would call back, no one would answerOur sales person Ari has not responded to any emails or callsAfter being hung up on times & treated extremely unprofessionally, one curse word was used and then apologized forNo one has apologized for the internal mix up, and no one has offered to work with usI have attached the inventory list that I was given, detailing the headboard, mattress, and box spring that was left out of the movers inventory listI told Ari that the headboard was metal so she listed it as metal bed frame(An excuse was made by Stephanie that when something is in brackets it is not counted on the cubic feet, that Ari should have listed it in bullet pointsOf course, me as the customer does not know that, and that is something any professional moving company should make sure to do thoroughly before making a sale)I had also told Ari that the dresser came with a small mirror, and she said that a "dresser" means a mirror comes with it, so it doesn't need to be detailed on the listMy Father in Law was on the phone as well and can attest to thatI had a very small foot rest ottoman that I asked the movers to put in only if there was extra room, I offered to take it out when they increased the price, along with my Christmas tree (that was on the inventory list) but they said that it doesn't make a difference, its still going to be $extra
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Sincerely,
*** ***

first I must state that we never hang up on people... *** *** *** was swearing at the saleperson (Ari) and Stephanie from dispatch explained that its not necessary to use that kind of language later *** *** apologized.... *** *** spoke to multiple people at dispatch
(Stephanie, Levanie and Michael) all explained the exact breakdown of contract and why the bill wenf from $to $1550, ** *** received and email August ** with the actual breakdown of all items to be shipped from VA to NV, later on the dispatch personnel explained and broke down item per item showing her why!We also spoke to her father which was very calm and respectful, he understood and agreed why contract pricing changed $322.00we have all recording of all conversations and emails to show if needed!!! ** *** if you wish to speak to me as weel Brian you may contact me via email [email protected] or ###-###-#### direct Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since you are saying that you had another delivery in Syracuse has anyone from your facility contacted them to see if they have received nay of my missing boxes? I have received no calls as a means of follow up on these boxes I called dispatch to inform them that we were missing boxes but that is where is ended If you are saying that you consolidate and that you had another delivery why did your driver tell us we were the only stop and that they were then heading back to the warehouse Someone is confused and I can tell you it is not me.Your initial response stated that you had tried to contact me several time I have received no calls or messages from your company.Nothing from the original complaint has yet been addressed Why was payment demanded before the service was complete? Why were we not told at the beginning of the hiring process that getting to upstate NY is hard? I am still working on getting everything compiled for my claim I have already invested over hours in this process Between documenting all the missing and broken items, taking pictures and getting together replacement cost this is a slow process.I hope you understand that this claim is going to be a large one as there are several broken beyond repair items as well as a multitude of missing items.*** ***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This is not true I gave my credit card number for the original quote that had the correct date of May * When I received the confirmation , the date was changed to May * to May *, I immediately called and was assured that the pick up date was going to be May ***When we rechecked on this order, we were told that the pickup would be anywhere between May * and May *** On April *** we were told that our entire order was cancelled and that we would be issued a refund We asked to receive an email confirmation about the cancellation and refund The next email we received at 5pm that night saying that we were not going to get a refund and that they would try to pick up our stuff on May * or May ***This is AFTER we were cancelled BY THEM and we made other arrangementsThey told us on Friday that they did not have a truck for any of the dates of May *, *, or *** We called on Monday to dispute this email I recorded this conversation and have that recording that the lady confirmed that she did cancel our order on friday, but, when she went to process the refund, she could not do itNo body called us back, as they have since claimedAll we got was that email at 5pm friday, AFTER we made other arrangements Every person we have talked to at BEACON has lied to us! They are not telling the truth in this response I have emails and phone records and phone recordings that PROVE we are telling the truth I had told the lady(we don't have this persons name because she would not give it to us!) that we were recording the call and she claimed I did not tell her that She was too busy talking over us that she didn't even hear that This company scammed us They changed the contract dates after I gave my credit card for the deposit Their employee, Catherine R***, lied to us on several occassions assuring us that our pick up would be May ***Then she lied and said that she never told me that-I HAVE AN EMAIL FROM HER CONFIRMING THE DATE OF MAY ** AND THE TIME OF PICK UP- They tried to lie about cancelling our order on Friday April *** and they are trying to lie about them telling us they had no truck for either of the dates, NOW they are lying in their response to Revdex.com This is pathetic! WE have any documentations that are necessary to PROVE they are lying Thank you.
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Sincerely,
*** ***

customer was not present on pick up and Bernard the forman noticed that shipment is bigger, representative was there to release the shipment which was told regarding the price !we understand the surprise and are willing to work out an agreement please contact me Brian M*** at ###-###-#### or
###-###-#### !

*** *** *** send us an email August ** that he is ready for delivery, at pick time we did not have any confirmation for address and delivery time, we have proof of email sent to us that requested delivery on august ** that delivery is ready no earlier than august **
*** *** is stating that movers moved slow, I can assure you that out movers move at a adequate PACE TO INSURE THE SAFETY OF THE ITEMS! also we do not charge by time we charge by inventory space(cf)/weight(lbs) at no time did the movers complain about time or not moving the truckour guys are well behaved and are checked for alcohol and drug abuse, so if an elderly person request us to help or do something such as move a truck we will definitely do so! (who wouldn't) *** *** needed much more items to be moved which we explained prior to move and during move to keep *** *** informed of the situation! we have all documents to acknowledge thatThe shipment was delivered August ** three days later than the requested delivery date which we have legally business to deliver as described multiple times. *** *** has over 2700cf that we had to haul to Vegas NV which we did as promisedWe worked very long to load as mentioned by *** *** we didnt work at a sloth pace we worked at an average pace to insure safety of workers and furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not accepting their replyI never asked them to deliver before Sept ***As per the agreement itself and the mail I received from them, clearly states that, goods will be delivered within 7-Days from the date of deliveryTheir working of all days is also wrongThey don't work on Saturdays and don't respond to calls after 4:00/5:PM, during weekdaysThey didn't deliver things on September ***, which is also a lieI got my Goods only on Sept *** at 11:PM in the night, after repeatedly calling and begging the driver to deliver the goodsHe was nice enough to come and deliver it (Otherwise the office was saying that it won't be delivered until the week starting Sept *** as per their System)You can get the copy of the delivery note on which I have signed and mentioned the date of deliveryThey always lied to me about delivery date, never gave me a proper dateFirst they mentioned that it's already loaded in the truck and is on the way, but when checked with the driver, he picked it almost days laterIt's all lies only I have agreed to the price increase without asking a question when they said the items are more than the estimateI called them last week on Sept *** and told them about the missing stuff and damaged goodsThey told me that they will call me for missing stuff and asked me to contact the Insurance directly to discuss on the damaged stuff ? Is this how it is servicedVery bad and poor customer service.
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Sincerely,
*** ***

according to our records you have received aq refund please contact customer service at ###-###-#### and give them order number *** and they will retrieve all information for you !

*** *** was never lied to and price was given prior to shipping, *** *** loaded more items (furniture/boxes) to ship to *** **, *** *** requested a delivery no earlier than days of pick up (10/**/2015) and recived her items days from date of pick upThe additional $was for
additional items which *** *** agreed to having! All phone calls are recorded!!! *** *** received her items with in days requested and no damages at no time was Beacon ever advised that anyone was rude to her!If any one of our Agents/Employees ever spoke to a customer in a demeanor way we would take the necessary actions!

*** *** *** was picked up August ** we had a truck on the way down from NYC to Florida and we will pick it up on the way down to Miami Florida! *** *** reserved this move on August ** days prior to pick, since truck was on the way down we explained to him that
we needed to continue to Miami Fl to finish all deliveries and we will load all other shipments coming back north and deliver him on the way upWe never at any time guranteed delivery September * 2016! *** *** picked up from Jacksonville Fl on August ** on the way down to miami Fl !!!! He requested delivery no earlier than September * 2016! Also *** *** *** had more items to move than what was told to us so his price escalated from $to $he was well aware and understood why! We at Beacon Moving always informed Mr. *** *** about his delivery and truck status we always answered and responded to his phone calls and dispatch office works days a week (extension 3) !*** *** was delivered last week September ** 2016, truck left Miami FL after Labor day September * had a couple of deliveries in Georgia North Carolina and picks up in North Carolina and Virginia and than went to Pennsylvanis we always explain to customers that all moves are consolidated with other shipments!*** *** was recommended to us from previous move we conducted as many other moves are recommended and we thrive to provide the best service we can! After all we all know that recommendations are the number one salesperson.... if Mr. *** *** has legitimate claims for damages please email all pictures and letter describing all information to *** and also cc to ***!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Attached are a couple of pictures of the damages.? While yes they did deliver on the ***.? I had to argue with them to get them to deliver.? When I called to get an estimated delivery time I was told oh sorry we won't be delivering until Friday or Saturday.? At this point I was not going to accept this as I had already been promised other delivery dates.? I understand the whole consolidate routes but our delivery came in a 26' truck with no other deliveries and the driver told us he was not making any additional pick ups and was heading directly back to NJ.? I think when you give a delivery date you need to figure out how to honor it.? Moving is difficult enough without having to deal with unreliable trucking companies.At the time of the initial complaint I was also unaware that we were missing several boxes.? We are still trying to access what is actually missing.? My claim will be filed with Anthem within the next days.? The bottom line is they did not deliver on their promise of "We know you will be happy with our service".*** ***
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Sincerely,
*** ***
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Revdex.com:At this time, I have not been contacted by Beacon Moving & Storage? regarding complaint ID ***.Sincerely,
*** ***

Ms Johnson received a quote for $for a completely different list than the quote she received the day she changed the list which was one day prior to her move, please attached documents to confirm everything we say is correct it was never boxes extra as she claims! We still told her dont move
the extra items move only the list for the same priceWe never bait and switch or hold HOSATGE we have been in business for over YEARS and still running STRONG, never were put out of serviceIf any one switched the paper work is *** ***...Please review attached document and see that everything I say is correct!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
BEACON MOVING AND STORAGE CONTINUES TO LIE? THERE ARE TWO FACTS IN THIS CASE? ONE: ? BEACON MOVING AND STORAGE FRAUDULENTLY TOOK MY CREDIT CARD BASED ON ORIGINAL BINDING ESTIMATE THAT THEY SENT US? ONCE I GAVE THEM MY CREDIT CARD FOR THE REQUESTED MOVE DATE OF MAY ***, THEY SENT ME A "SECOND" CONFIRMATION WITH "CHANGED MOVE DATE" TO THE WINDOW OF MAY ***? THATS THE FIRST FRAUDULENT BUSINESS PRACTICE: ? CHANGING THE MOVE DATE AFTER THE CREDIT CARD WAS TAKED? I HAVE THE ORIGINAL BINDING ESTIMATE, I HAVE THE "SECOND" CONFIRMATION WITH THE CHANGED DATE? I HAVE THE EMAIL THAT WE RECEIVED FROM THEIR EMPLOYEE, CONFIRMING THAT THE TRUCK WOULD BE THERE ON MAY ***? I WAS NEVER TOLD THAT THE PICK UP WAS A DAY WINDOW? I WAS LIED TO WHEN I ASKED ABOUT THE CHANGED DATE AND WAS TOLD THAT IT WAS JUST A WINDOW THAT WE WOULD BE CALLED? THEY LIED TO ME FOR WEEKS UNTIL THE WEEK BEFORE OUR SCHEDULED MOVE? MY HUSBAND CALLED TO MAKE SURE WE WERE ALL SET ON APRIL *** ? THAT WAS THE VERY FIRST TIME THAT DISPATCH TOLD US THAT THE HOUSE HOLD GOODS WOULD BE PICKED UP DURING THAT THREE DAY WINDOWAT NO TIME BEFORE THAT PHONE CALL WERE WE TOLD NOR DID WE AGREE TO A THREE DAY PICK UP WINDOW.TWO; ON APRIL *** BEACON MOVING AND STORAGE CANCELLED OUR MOVE BECAUSE THEY SAID THERE WOULD BE NO TRUCKS IN THE BUFFALO AREA ON ANY OF THE THREE DAYS? WE WERE TOLD THAT WE WOULD GET A REFUND? WE WERE TOLD THAT WE WOULD GET AN EMAIL CONFIRMING THE REFUND? WE NEVER GOT THAT? WHEN WE CALLED ABOUT WHERE THAT EMAIL WAS, WE WERE AGAIN TOLD WE WOULD GET IT? IN THE MEAN WHILE, WE BOOKED A SECOND MOVER? BY 5PM ON FRIDAY APRIL ***, AFTER WE SCHEDULED A NEW MOVER, WE RECEIVED AN EMAIL TELLING US THAT WE WOULD NOT BE GETTING A REFUND AND THAT WE WILL BE RESCHEDULED? BEACON MOVING AND STORAGE HAS LIED TO OUR CREDIT CARD COMPANY AND CLAIMED THAT WE CANCELLED OUR MOVE? I HAVE A TAPED PHONE CALL ON MAY *? THAT PROVES THAT BEACON AND MOVING CANCELLED US ON THAT FRIDAY AND OFFERED US A REFUND? THEY CONTINUE TO LIE TO OUR CREDIT CARD COMPANY AND TO THE BETTER BUSINESS BUREA AND THE OTHER ORGANIZATIONS THAT WE HAVE CONTACTED IN REGARD TO THEIR FRAUDULENT PRACTICES AND LIES? I HAVE SUBMITTED EMAIL, PHONE RECORDS AND THE RECORDING TO OUR CREDIT CARD COMPANY AND ALL OF THE OTHER ORGANZIATIONS WHO WE HAVE CONTACTED IN REGARD TO THIS MANORALL BEACON AND MOVING STORAGE SUMBITTED WAS THE SECOND CONTRACT WITH THE "CHANGED" MOVE DATEAND MY ELECTRONIC SIGNATURE THAT THEY CLAIM PROVES THAT I APPROVED THOSE "SECOND" DATESI DID NOT? I HAVE CONTACTED, THE FEDERAL TRADE COMMISSION, THE ATTORNEY GENERAL FOR NYS, THE FEDERAL TRADE COMMISSION, THE DEPARTMENT OF TRANSPORTATION, THE FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION NA THE THE CONSUMER ADVOCATE AGENCY? EACH HAVE BEEN PROVIDED ? WITH ALL OF OUR ACTUAL PROOF, INCLUDING THE TAPED PHONE CALL? WE CAN GO BACK AN FORTH FOREVER FOR ALL I AM CONCERNEDBEACON MOVING AND STORAGE HAS CLEARLY LIED AND THEY HAVE NO PROOF OTHERWISE? TO CONCLUDE, THEY LAST CLAIMED THAT THEY SHOWED UP TO MOVE US ON MAY *** AND NOBODY WAS TO BE FOUNDGUESS WHAT, MY DAUGHTER PURPOSLEY STAYED AT HER APARTMENT ON SATURDAY MAY *** UNTIL 7PM AND NOBODY SHOWED UPTHE REASON SHE DID THAT, WAS WE RECEIVED A VOICE MAIL ON FRIDAY MAY *** TELLING US THAT BEACON AND MOVING WOULD BE THERE BY 4PM ON MAY ***? EVEN THOUGH THE APARTMENT HAD BEEN EMPTIED, WE WANTED TO SEE IF THEY WOULD SHOW UP ? THEY DID NOTHAVE THEM PROVE THAT! ? SHAME ON BEACON AND MOVING! ? THEY JUST KEEP LYING? IT IS SO VERY UNFORTUNATE THAT THERE ARE COMPANIES LIKE THIS AROUND.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[In my original complaint I stressed that my inventory was not different from what was given at the time of the quote , the exact inventory given was picked up, I have called and spoke to the dispatcher who was not very helpful in resolving my issue, I do however agree that my items was finally delivered and I still had to pay an additional $to the driver? in order to get my belongings, the driver? called me and gave me days notice that he? will be delivering and then called on the at of delivery -(after I made arrangements to leave work early to meet them to be told that they would not be able to delivery my property.? I was also told by Michael who stated that he was the owner that? he would look into the matter of the overcharge and he never called back.? I did in fact speak to a representative and he did take off the elevated price which does not equate to the fact that I was double charged for the service ]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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*** *** ordered and signed (4/**/2017) to be moved between 5/*/to 5/*/2017,*** *** called a few days ago stating that we need to move her on May *? from *** ** ***? and that is the only day, we explained that we need a window because of the location the customer is
moving from.? We called *** *** regardless to our agreement and told her that we will be there on the May * we rearranged our deliveries prior to picking up *** *** Furniture !!!?

again, we made it clear that we will answer the merchant which we did ! we already explained to them that you authorized the move and decided to cancel prior to us arriving to your homeYou should be getting if not already received your refund alreadysince you disputed your charges we had to wait and respond to the merchant accordinglyWe wish farewell!? Thank You?