Wacky Wheatley's TV & Stereo - Dartmouth

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You can absolutely further assist me! I have received the hardware, but I have yet to receive compensation for the delay/missing hardware, the rude customer service when calling in and the damage on the product (which was detected today)I want compensationI have made myself incredibky clear that I want compensation in every single piece of correspondenceYou can keep ignoring the fact that I have asked for compensation numerous times, but the claim will not be resolved.There are chips and scratches in the wood In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Morning Would [redacted] have a copy of his receiptThanks Dave

March 4, Revdex.com Euclid Avenue Cleveland, Ohio 44115-Attn: [redacted] Dispute Resolution Team Leader Re: Complaint ID [redacted] , Mrs [redacted] Dear [redacted] , In a meeting here at Imperial on January 22, 2016, I agreed to cancel a Kitchen Remodel Agreement between Imperial Home Center and [redacted] dated January 14, and offered to immediately refund the down payment amount of $11,less credit card fees charged to ImperialWe also communicated that if credit card fees were returned to us after the refund was transacted Imperial would refund Mrs [redacted] the differenceMrs [redacted] would not accept paying the credit card processing fees charged us from that transaction and left our building refusing to allow us to process the refundAttempts to reach out to Mrs [redacted] over the following two weeks by phone and finally a certified letter sent February 5, were unproductiveIn my last discussion with Mrs [redacted] before I sent the certified letter I was told that documents had been filed with her credit card company and that we would be hearing from themWe were informed in a letter from you dated February 10, that a complaint was filed against Imperial Home Center to the Revdex.comOn February 16, 2016, I responded to the complaint and provided all relevant documents pertaining to the complaintIncluded in these documents was a copy of the letter I sent by certified mail to Mrs [redacted] recapping events occurring up to that dateFrom February 16, until March 2, I made dozens of inquiries (phone calls and e-mails) with the Revdex.com, [redacted] and [redacted] , and [redacted] Bank attempting to bring resolution to this matterOn March 2, [redacted] ***, [redacted] Bank Credit Card Resolution Analyst informed me that at the urging of [redacted] Bank, Mrs [redacted] was returning to Imperial Home Center to process the credit amount of $11,less $credit card fees charged to ImperialYesterday afternoon Mrs [redacted] was refunded $11,We reiterated to Mrs [redacted] verbally, and in writing that if our Credit Card Processing Center issues a credit against the merchant fees charged Imperial Home Center, it will be reflected on a future statementUpon receipt of the statement from our Credit Card Processing Center, Imperial Home Center will contact [redacted] and make arrangements to refund the credited amountThis I can assure -you we will doI have attached additional documentation from [redacted] as proof to the Revdex.com that Imperial Home Center received less than the $11,that we refunded Mrs [redacted] yesterday, and certainly far less than the $11,that Mrs [redacted] insisted we owedIn closing I respectfully ask that your office reconsiders its decision to post Mrs [redacted] 's complaint in your public domainHer complaint contains several erroneous and unfair statementsAlso, Mrs [redacted] was clearly in the wrong to have expected that Imperial Home Center should return nearly $more back to her than we receivedI understand that the Revdex.com must advocate for the Consumer, however the fact that we are a principled business with over years of accreditation with the Revdex.com should hold some sway in this matterWe acted fairly and honorably in dealing with Mrs [redacted] and should not have to suffer her slander once it is posted on your websiteThank you for all the great work that your organization performsI appreciate all the time and effort put forth by you in helping with this resolutionKindest Regards, Paul H***, General Manager Imperial Home Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The parts finally arrived, but were a different color from the originalEven after providing the requested information I received compatible parts in the wrong colorOverall I've learned my lesson to never purchase form this company againI made due, but I'm not satisfied with the customer service from either the phone line or from "Dave." In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]i bought the bassinet from [redacted] last year in so my bassinet is not years oldThey still sell them at wlamart store and online I have proof with pictures rhey still sell them and make them so they have parts for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No the cribs we were sold in August of had manufacture dates of March & June and were definitely NOT in compliance with the new state standardsMeaning, whatever was sold after June [redacted] of & manufactured before July were sold illegally These cribs should have never been sold or in circulation Since you shipped cribs that were by definition illegal and sold them to us in 2012, and collected monies for them, in essence our monies, we need that $dollars given back because this is again an ILLEGAL SALE See attached form that we were given from the state with the dates In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The companies response was,"We will look into it." They did nothing to resolve the issueI had brought this up with the company times prior to contacting the Revdex.comEach time they said they would look into it and then never resolved the issue I did want to clarify thing on the complaintDespite the companies claim that they sent the item that I ordered but never received, when I look a the [redacted] "track your package", it only lists packageIt never lists that the 2nd package was sent Thank you for opening this issue back up again [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have documentation dated Feb **, that lists Delta Children's Products as the buyer of the cribs that were exported to the USA from China and then sold to us after that date illegally All Cribs that were sold in the USA had to be manufactured from or later We were sold cribs manufactured in & and these came from Delta Children's Products as it states in my paperwork The sum total of cribs was $dollars which we now need to re-purchase cribs that are legal Please view attached scan In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi Please have consumer cam me at the below number and I will handle this for her***###-###-#### [redacted] ***

Hi I did try and call the consumer we did ship the needed partI did explain that we do not over night partsThe consumer always has the option of returning the productI do understand the issue the consumer is havingI will be more then happy to offer to pay someone to come in and fir the glider once she has received the needed parts Thanks ***

HiI have forwarded this onto our marketing department and will send you their response.Thanks Dave

Hi I did speak with the consumer and explained due to the time of year shipping could take up to daysWe have already processed the order and will ship todayI would hope the consumer should receive the part in about days Thanks Dave

HiI am sorry but I do not have any voice messages from *** *** the last email I received from her was on 3/** confirming that she received my emailI will gladly do whatever I can to resolve her issueI will give her a call todayThanks ***

Hi I am not sure where the consumer purchased the cribs from, but we do not sell directly to consumersI am not really sure how we can help. Thanks Dave

Hi I will be happy to see what I need to do to help resolve this issuePlease have the consumer call or email me ###-###-#### ex *** *** Thanks Dave

Hi I would be happy to help with any part of the crib that would need to be replaced as for the toddle rail all of our POS will let our consumer know that the toddle and full size rails are an additional purchase Thanks ***

Good morning I do believe this consumer is receiving a refund for her purchase Thanks Dave

Hi Can you please have the consumer call me ###-###-#### ex *** Thanks Dave