Wacky Wheatley's TV & Stereo - Dartmouth

Hi It is always our hope that when an issue happens that we have the replacement part availableWhen the part is out of stock we offer the consumer the option of waiting for the part or returning the product for an exchangeIf the consumer can send the style number ( the one given has too
many numbers ) I will check to see how best we can helpI am very sorry for the inconvenience. Thanks Dave

While it is said in the faq that you can cancel online within minutes, there is also
another part of the website that says to call customer care to cancelI was told repeatedly by a representative that I shouldn't have called, but sent an email, even though I have been sending emails for over a week and have yet to receive a response, so I did both of the things that the website explicitly says to doI'm not disputing the fact that I didn't cancel in time, though I was told in explicit terms that the order was indeed cancelledI was not told they would "try" to cancel it, or that they would forward my request for cancellation, I was told that the order WAS cancelledWhat I am disputing is receiving information from a representative, causing me to make another financial transaction due to that misinformationI was told I can send the item back at my own costHad the representative told me that the item wasn't cancelled, or that it was being requested but not guaranteed, I would not have made a new purchase until the cancellation was confirmed, or deniedHad the cancellation failed, I would expect to either keep the item, or pay return shipping, and it would not be an issueBut I was told it was cancelled so I ordered another product, and did not budget to have to pay for return shipping of an item that I was told was cancelled Aside from all of this, I did send emails multiple times as stated, and I have yet to receive any kind of communication from "that department" which is apparently the only department who I can communicate withIf the original department was unable to process a cancellation, as the supervisor states, then the original representative should not have told me in clear terms, that the item was cancelled

My Response to the Desired Settlement: 1) There are no leaks in the bathroom so there is nothing to repair. There is no rotting wood. The shower door drips water when you open the door wet or if you spray water against it. Imperial’s warranty for the shower enclosure and door expired three years ago2) *** *** *** *** own the warranty with *** *** for their windows. I am not responsible for replacing their failed window sashes. They need to deal with Seaway themselves. Imperial’s warranty expired twelve years ago. 3) Imperial is not responsible past one year for *** products installed on our projects. That said, *** makes great shower products and have possibly the best warranty and customer service in the industry. Imperial’s warranty expired three years ago Paul H*** General Manager Imperial Home Center

Paul H*** AttachmentsFeb 16 to me, *** Dear ***, I spoke with *** in your Cleveland office this morning regarding the Revdex.com complaint against Imperial Home Center by *** *** dated 2/8/ Our position is that Imperial Home
Center is willing to make full refund to Mrs*** her down payment less the credit card fees charged for this transaction On Friday, 02-05-in my last conversation with Mrs*** she insisted that this refund will be handled by her credit card company through their dispute resolution process I have enclosed with this e-mail all relevant documents pertaining to this complaint Included in these documents is a copy of the letter I sent by certified mail to Mrs*** on Friday 02-05-recapping events occurring up to that date As of today we have received no response from Mrs*** As of 12:today, First Data (our credit card processing company) has no records of a chargeback being initiated. Paul H*** General ManagerImperial Home CenterMadison AvenueLakewood, OH 44107 Business: (216) 221-6955Mobile: (216) 509-

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lack of overnight shipping is a choice by this businessAs a manufacturing facility they most likely deal with many shipments and many shipping companies dailyI have the ability to overnight a package as an individual, they can simply log onto the *** website, print an appropriate label, and schedule a pick up at their businessThe entire bed shipped from Target in days, why small Mx mm cap nuts would take longer is ridiculousThey are small enough to be placed into a padded envelope and shipped via *** and reach me within a few days Secondly, the response stated "** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** * ** * *** ** *** ***" So, was this replacement part shipped yesterday? My contact information was included with he complaint, so I would expect that they have the ability to look up this shipment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi We have issued the consumer a refundThey should receive the check in to days Thanks Dave

Hi I did try and call the consumer we did ship the needed partI did explain that we do not over night partsThe consumer always has the option of returning the productI do understand the issue the consumer is havingI will be more then happy to offer to pay someone to come in and fir the
glider once she has received the needed parts. Thanks ***

Good Morning Would *** *** have a copy of his receipt. Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The companies response was,"We will look into it." They did nothing to resolve the issueI had brought this up with the company times prior to contacting the Revdex.comEach time they said they would look into it and then never resolved the issue. I did want to clarify thing on the complaintDespite the companies claim that they sent the item that I ordered but never received, when I look a the *** ** "track your package", it only lists packageIt never lists that the 2nd package was sent. Thank you for opening this issue back up again. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedCustomer service replied to my email.
Sincerely,
***
***

good morning We did ask for better pictures showing what the issue wasWe never received themWhen it did get to me the bed had already been disposed ofI am sorry we were not able to assist once the bed was no longer available Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They still sell the bassinet at *** to this day its at walamrt in stores and online I have pictures of it and I will go to the local news about this I bought this one last year at *** so yall still have the part and make it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi I will look into this with our on line department and get back to you Thanks Dave

Good morningPlease contact me and I will be happy to resolve your issue.***###-###-#### ex ***

Hi I am sorry for the issueOur product code for color is the last numbers in the model numberSo to make sure the color will match you need to make sure those number are the same Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The parts finally arrived, but were a different color from the originalEven after providing the requested information I received compatible parts in the wrong color. Overall I've learned my lesson to never purchase form this company againI made due, but I'm not satisfied with the customer service from either the phone line or from "Dave."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi I have reorder the consumer a replacement pad We will do everything to expedite her orderI am sorry for the inconvenience Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
IN ALL THE YEARS THAT IVE USED MY CREDIT CARD THIS IS THE FIRST TIME I DIDNT GET FULL DEPOSIT BACK....THEY SHOULD CALL THEIR BANK AND TALK TO THEM...I STILL EXPECT MY BACK...I NEVER SLANDERED THEIR COMPANY...JUST FILED A COMPLAINT OF NOT GETTING DEPOSIT BACK

Hi I will have a replacement changing table shipped to the consumer it should arrive in to daysI am sorry for the inconvenience Thanks Dave Tell us why here