Wacky Wheatley's TV & Stereo - Dartmouth

I contacting you because I rejected the company's response and tried state reason and dont know what happened its saying the site is having difficulty can you help the company is completely lieing I contacted them numerous times they sent over pictures which I still have proof of in my email I was told I would be sent replacement parts which I never received dave is lieing completely and he knows it I have the corresponding emails and never recieved what was promised for over months then after three months with a broken bed in my house it was thrown away this situation will not be resolved and I will not drop my complaint until the bed is replaced

Hi I would have loved to help but the unit is from and unfortunately we no longer have the needed part in stock Thanks Dave

My Response to the Desired Settlement: 1) There are no leaks in the bathroom so there is nothing to repair. There is no rotting wood. The shower door drips water when you open the door wet or if you spray water against it. Imperial’s
warranty for the shower enclosure and door expired three years ago2) *** *** *** *** own the warranty with *** *** for their windows. I am not responsible for replacing their failed window sashes. They need to deal with Seaway themselves. Imperial’s warranty expired twelve years ago. 3) Imperial is not responsible past one year for *** products installed on our projects. That said, *** makes great shower products and have possibly the best warranty and customer service in the industry. Imperial’s warranty expired three years ago Paul H*** General Manager Imperial Home Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The parts should have been included in the box before they shipped it to the third party distributer (Toys R Us)I had already waited over a month for the item to be shipped to the store before picking it upBy that time the time period to return the item was already upI cannot return the productFurthermore I believe that it is quite ignorant to tell someone to just return the productObviously I need the product or I would not have purchased itI do not believe that the business is interested in a resolutionAs previously stated I have not been offered compensation for this issueIt will be months before they even et the part to there warehouse and then they still have to ship it to my houseThis is a dresser/change tableBy the time I receive the parts my son will be too big to use the changerI want a full refundThis is completely unacceptableIf you look on Facebook you will see multiple buyers who have been sent broken products and/or have missing partsIt further proves this company's incompetencePlease see below the ONLY information that I have been sent on the productI will furthermore attach a picture of the paper that Delta included in the box, so that they cannot claim that I am not providing the correct informationI'm no longer interested in just receiving the missing partsI want a full refundThank you.
Style Number: *** ***
*** ***Name: Epic Changer Chocolate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi All It does show the hardware was received today by the consumerIf I can be of any additional help please contact me personallyI am again very sorry for the delay *** tracking #*** Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No the cribs we were sold in August of had manufacture dates of March & June and were definitely NOT in compliance with the new state standardsMeaning, whatever was sold after June ** of & manufactured before July were sold illegally These cribs should have never been sold or in circulation Since you shipped cribs that were by definition illegal and sold them to us in 2012, and collected monies for them, in essence our monies, we need that $dollars given back because this is again an ILLEGAL SALE See attached form that we were given from the state with the dates
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
I have documentation dated Feb **, that lists Delta Children's Products as the buyer of the cribs that were exported to the USA from China and then sold to us after that date illegally All Cribs that were sold in the USA had to be manufactured from or later We were sold cribs manufactured in & and these came from Delta Children's Products as it states in my paperwork The sum total of cribs was $dollars which we now need to re-purchase cribs that are legal Please view attached scan
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi I would love to help this consumerPlease have her call me at ###-###-#### ex ***Thanks Dave

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not told that my request would be forwarded to the online departmentThe first person I spoke to on the phone, on Monday 11/** did not mention a separate department, nor forwarding anything to anyone, that representative told me that the order was cancelled, but if there were to be any problems, I would be contacted by emailI have never received any response from any department or any emails, despite multiple attempts, even though I was told by the supervisor he would forward my concerns as far as returning the item, as priority, so I would get a response within hours, and I never did get any response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi I am sorry but we did not sell these cribs to the consumerwe are not able to control retailers turning of stockIn looking at the dates I do believe the retailor was able to sell the crib with the stated dates at that timeI also believe the cribs with the dates of would still be in compliance. Thanks Dave

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would like the company to email me back directlyI've had several product questions with no response and it is unacceptable that no one has responded to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You can absolutely further assist me! I have received the hardware, but I have yet to receive compensation for the delay/missing hardware, the rude customer service when calling in and the damage on the product (which was detected today)I want compensationI have made myself incredibky clear that I want compensation in every single piece of correspondenceYou can keep ignoring the fact that I have asked for compensation numerous times, but the claim will not be resolved.There are chips and scratches in the wood.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi Please have consumer cam me at the below number and I will handle this for her***###-###-####** ***

HiI do apologize but unfortunately we do not have the needed part. Thanks Dave

*** ***Just wanted to let you know that I have accepted Paul H***'s proposal to install a new shower door within the next three weeks to eliminate the constant water on the floor problemI am hoping that this will be a major improvement over the current doorAs stated in my previous email to you from Tuesday, I will have to hire another company(s) to fix the other problems that are now out of warranty as Paul H*** mentioned in his letter to you.I will send an update when the project is completed and am looking forward to a dry bathroom floor in the future.Thank you again.***

Hi ***We tell our consumers on the site that they have minto cancel the consumer called in and we sent the request to the on line department and the order had already been shipped Thanks Dave

March 4, 2016 Revdex.com Euclid Avenue Cleveland, Ohio 44115-2408 Attn: *** *** Dispute Resolution Team Leader Re: Complaint ID ***, Mrs*** *** Dear ***, In a meeting here at Imperial on January 22, 2016, I agreed to cancel a Kitchen Remodel Agreement between Imperial Home Center and *** *** dated January 14, and offered to immediately refund the down payment amount of $11,less credit card fees charged to ImperialWe also communicated that if credit card fees were returned to us after the refund was transacted Imperial would refund Mrs*** the differenceMrs*** would not accept paying the credit card processing fees charged us from that transaction and left our building refusing to allow us to process the refundAttempts to reach out to Mrs*** over the following two weeks by phone and finally a certified letter sent February 5, were unproductiveIn my last discussion with Mrs*** before I sent the certified letter I was told that documents had been filed with her credit card company and that we would be hearing from themWe were informed in a letter from you dated February 10, that a complaint was filed against Imperial Home Center to the Revdex.comOn February 16, 2016, I responded to the complaint and provided all relevant documents pertaining to the complaintIncluded in these documents was a copy of the letter I sent by certified mail to Mrs*** recapping events occurring up to that date. From February 16, until March 2, I made dozens of inquiries (phone calls and e-mails) with the Revdex.com, *** *** and *** *** ***, and *** Bank attempting to bring resolution to this matterOn March 2, *** ***, *** Bank Credit Card Resolution Analyst informed me that at the urging of *** Bank, Mrs*** was returning to Imperial Home Center to process the credit amount of $11,less $credit card fees charged to ImperialYesterday afternoon Mrs*** was refunded $11,We reiterated to Mrs*** verbally, and in writing that if our Credit Card Processing Center issues a credit against the merchant fees charged Imperial Home Center, it will be reflected on a future statementUpon receipt of the statement from our Credit Card Processing Center, Imperial Home Center will contact *** *** and make arrangements to refund the credited amountThis I can assure -you we will do. I have attached additional documentation from *** *** as proof to the Revdex.com that Imperial Home Center received less than the $11,that we refunded Mrs*** yesterday, and certainly far less than the $11,that Mrs*** insisted we owed. In closing I respectfully ask that your office reconsiders its decision to post Mrs***'s complaint in your public domainHer complaint contains several erroneous and unfair statementsAlso, Mrs*** was clearly in the wrong to have expected that Imperial Home Center should return nearly $more back to her than we receivedI understand that the Revdex.com must advocate for the Consumer, however the fact that we are a principled business with over years of accreditation with the Revdex.com should hold some sway in this matterWe acted fairly and honorably in dealing with Mrs*** and should not have to suffer her slander once it is posted on your website. Thank you for all the great work that your organization performsI appreciate all the time and effort put forth by you in helping with this resolution. Kindest Regards, Paul H***, General Manager Imperial Home Center

HiI am so sorry for this issue, but all of our cribs meet *** guidelines for slat spacing Thanks Dave