Walden University, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I am requesting that Walden University contact [redacted] and instruct to remove the account from from all credit bureaus

Walden University takes claims of identity theft very seriously We have reviewed our records and did not find any evidence to support this student’s claim The complainant has not been able to provide any evidence to support the claim the he was not in fact a student at the university Additionally, our records (including mailing address and email account) match the information provided to the Revdex.com If the individual still believes that he was the victim of identity theft, he may submit a complaint to his student loan servicer or to the Department of Education Office of Inspector General at 1-800-MIS-USED

I am rejecting this response because:The response I got is a very vague responseI did contact the Advising committee, even I did contact the program director Pat [redacted] (see email below) where she stated that it was an "easy adjustment." However, Walden review board etc keep sending the paper back to make different adjustments that were never addressed since day [redacted] ProposalPTPress the Enter key to open the contact cardPat [redacted] Reply all|Tue 3/14, 3:PM [redacted] Hi ***,Thank you for your emailYour chair, Dr [redacted] , is aware that the administration connection is not explicitly stated in the documentHe said it is an easy adjustment since your study will provide useful information for administratorsIt is just a matter of making that clear connection in the document.Thanks again,Pat_______________________________________________________________________...⇄ [redacted] , Ph.D.Program Director, Administrator Leadership for Teaching and Learning, Doctoral Research & QualityThe School of Higher Education, Leadership, and PolicyThe Richard WRiley College of Education and LeadershipA National Council for Accreditation of Teacher Education (NCATE)–accredited collegeWalden University [redacted] ***Minneapolis, MN 55401patricia[redacted] @waldenu.edu Walden UniversityA higher degree A higher purpose

Walden University takes student concerns seriously and uses its best efforts to address student issuesThe student claims that she was entitled to a $2,scholarship when she enrolled in Walden in The university has confirmed that the scholarship was never applied to her accountOn April 28, 2016, Walden approved a tuition waiver for the student in the amount of $2,to correct the mistakeWalden apologizes for the error in not applying the scholarship in

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ The student has raised the concern that she has an outstanding balance on her student account and that Walden University has sent the debt to a 3rd party collection agencyThe student attended Walden for two terms in She currently has an outstanding balance on her student account from the Fall TermThe student attended 29.1% of the course in the Fall Term and her failure to participate in more than 60% of the term resulted in her financial aid being returned to her lender According to federal financial aid regulations, when a student is dropped or withdraws from a course within a pre-determined time period or fails a course, the financial aid funds must be returned to the financial aid provider (Return to Title IV or "R2T4")In accordance with those federal regulations, part of the student's financial aid funds were sent back to the student's financial aid lender as required, leaving a balance due on the student's accountWalden's Collections office has been in communication with the student regarding her outstanding debt since November Walden offered the student a payment plan in January The student rejected Walden's payment plan and proposed a different payment plan in April Walden accepted the student's offer but the student has not made any payments pursuant to the payment planWalden sent the debt to a 3rd party collection agency on June 23, and it remains unpaid at this timeIf the student wishes to discuss the outstanding debt she should contact the 3rd party collection agency Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) o Please see attached e-mails from 4/03/Correspondence between myself and Anges CaldwellMsCaldwell DID NOT agree to the proposed $dollar payment proposal(Attachment Walden #pdf) o Please see attached e-mails from 5/09/Correspondence between myself and Michele BrownMs Brown advised me that my payment plan was not acceptable As I stated on prior occasions there is a breakdown in communicationAt no time was I told my proposed payment plan was acceptedAlso when I attempted to work with college to pay the balance that I disputed I was told it wasn't acceptable I have no itemized statement to show me how they arrived at the balance that they say I oweAlso I have no evidence that the funds were actually returned to the lender Walden's response is not acceptable Final Business Response / [redacted] (4000, 9, 2015/08/27) */ The student claims that Walden would not accept her proposed payment plan and that she has had difficulties in communications with WaldenWhile Walden regrets any failure to communicate clearly with the student, she was told by Walden's Collections Office that Walden would accept any payment made by the student whether part of a payment plan or notPayments made by the student would either be credited to her outstanding past due balance at Walden or at a third party collection agency if her account was placed thereAs of today, the student has not made any payments to either Walden or the 3rd party collection agency and she remains responsible for her debt If the student wishes to obtain additional information on her outstanding balance, she should contact the 3rd party collection agency directlyIf the student has concerns about specific policies and how they are applied, she has the option to contact [redacted] , University OmbudspersonMr [redacted] can direct the student to the proper resources within the University and escalate any issues that need to be addressed to the appropriate departments within the UniversityMr [redacted] can be reached at XXX-XXX-XXXX or [redacted] @walden.edu Final Consumer Response / [redacted] (3000, 11, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent an e-mail to Mr [redacted] and [redacted] on 08/27/The e-mail address for Mr [redacted] was undeliverable (miscommunication again)On 08/31/I received an e-mail from Student Affairs Associate Director Student Affairs, Julie [redacted] Mr [redacted] (or someone in his office) forwarded my e-mail correspondence to her office and she would investigate and would follow up with me about a resolutionI don't consider this matter resolved as I haven't received a response from Ms [redacted]

Walden University takes student concerns seriously and uses its best efforts to address student issuesThe student has expressed concerns regarding his withdrawal from a course during the Summer TermMr [redacted] claims he withdrew from his course during the first week and months later was informed that he was financially suspended for non-payment and had an outstanding balance on his student accountMr [redacted] raised his concern to Academic Advising and they researched his concernIt was determined that he participated in his course by submitting a semester plan and posting a comment in the online course classroomAcademic Advising could not locate an email or any other request from Mr [redacted] asking to be withdrawn from his courseIf Mr [redacted] has a copy of an email asking to be withdrawn from his course or any other documentation, Walden would appreciate a copyThe student can use extensive internal grievance and appeal processes Walden makes available to all students to bring any additional information to the proper people at WaldenOutside of his conversations with Academic Advising, he has not used these more formal processes to address his concern and he should contact Academic Advising at ###-###-#### to determine the best path forward to address those concerns Finally, Mr [redacted] has the option to contact Robert [redacted] , University OmbudspersonMr [redacted] can direct the student to the proper resources within the University and escalate any issues that need to be addressed to the appropriate departments within the UniversityMr [redacted] can be reached at ###-###-#### or robert[redacted] @waldenu.edu

I am rejecting this response because: They have my financial aid refund and will not give me the remainder, after they took what was owed to themMike [redacted] mislead me and did not clearly explain the courses to me and how the financial aid was refunded to meHe lead me to believe that I would be able to live off my refund, as I have for 1/yearsThe government loans are already in my NELNET account, which they know that I have to pay them back alreadyWhat they did was unethical and immoral to lead me on, just to obtain a studentThey did not abide by rule #They have my financial aid, that I have to pay back nowI can provide the code of ethics with the place where they were accreditedI also can provide proof of my NELNET billThey are trying to push me off to another agency, instead of doing the right thingAll they do is push me off and don't provide me with clear answersI can notify the other students that they did this to also, or better yet ask them about the lawsuits against them for taking financial aid from other studentsPlease, look into this matterI am not going to be looked over or bullied by a organization as those crooks

I am rejecting this response because:I did indeed order more than one paper copy from Parchment which is Walden's supplierone was back in June to my home.address, which I never received and the other was to The Texas Board of NursingThe Texas Board of Nursing stated they received other documents in a package from Fedex, but no transcript was ever includedso even though the person TGonzalez signed for the documents, the Executive Director of the TBOE and APRN director checked and no transcript was sentI therefore had to send a third paper transcript and have it signed for that was specifically addressed to the Executive Director of the TBONThis.cost me an additional $Also the TBON never opened the e-transcript because apparently they said they don't accept them so I should have received back an additional $for that set as wellI want a check for $I believe this is the bare minimum that they owe me

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Walden University takes student concerns seriously and uses its best efforts to address student issuesWe regret that Ms [redacted] feels that she did not receive the level of service that she expected regarding the processing of her federal financial aid refundThe Walden University Student Handbook states that a financial aid refund will be credited to the student's account no later than calendar days after the credit balance occursUniversity policies are clearly laid out in the Student Handbook and apply to all studentsThe student's financial aid was disbursed to Walden on September 10, and her financial aid refund was released to the student on September 21, by direct depositThe student's refund payment was made in a timely manner and complied with applicable University policiesAccordingly, Walden considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do but don't accepted their responseI do because this will always be their response when asking questions to point to the handbookI don't accept because I know the process can be more customer friendly

I am rejecting this response because: I have attempted to contact the university directly to fix this matterI am receiving conflicting information now, and do not trust the university to handle this matterThey have brought a third party in (collections) and I do not feel comfortable without a third party (Revdex.com) being involved in the case

Initial Business Response / [redacted] (1000, 6, 2015/06/04) */ Walden University is committed to addressing and working toward the resolution of student concernsWe regret that Ms [redacted] is dissatisfied with her experience at with Walden University and that her communications with Walden staff have not been to her satisfaction Ms [redacted] has raised concerns over a balance on her student account and her financial aidThe student currently has a balance of $on her account for the technology fee for the course she recently completed in the Spring termThe student took the course using a special program from Walden for new students in bachelor degree programsThis new student program allows students to enroll in their first course tuition freeHowever, as communicated in the enrollment process, even though students are not responsible for tuition for this first course, they are still responsible for a $technology feeThis is the balance that is currently reflected on the student's account The student also complains that her financial aid has not been released to herThe student has been awarded her financial aid and accepted the award but it is a requirement that Walden cannot disburse the financial aid to the student until the University receives her official transcripts from the previous college the student attendedOnce Walden receives the official transcripts, the hold on disbursing the student's financial aid can be liftedWe urge the student to contact the Financial Aid office to discuss the issue relating to her transcriptsShe can reach the Financial Aid office at [email protected] or 1-800-WALDENU ( [redacted] ) and follow the prompts for financial aid Finally, if Ms [redacted] has remaining concerns about specific policies and how they are applied, the student has the option to contact [redacted] , University OmbudspersonMr [redacted] can direct the student to the proper resources within the University and escalate any issues that need to be addressed to the appropriate departments within the UniversityMr [redacted] can be reached at [redacted] or [redacted] @walden.edu

Walden University takes student concerns seriously and uses its best efforts to address student issuesThe student has expressed concerns regarding an outstanding balance on his student accountThe student files a request with the university to have the charge removedWhile the university was reviewing the request, the student also filed this complaintWalden approved the request to remove the charges and the student no longer has a balance with the universityThe student was informed on this by an email from the Bursar’s Office on March 3, Walden considers this matter closed

Walden takes privacy concerns very seriously and regrets that the applicant’s personal information was sent to the wrong college In this case, Ms [redacted] applied to Walden University and the university requested an official transcript from her previous institution To make the request, Ms [redacted] was given a ‘Transcript Release Form’ to fill out, which would give Walden permission to contact the college and request the transcript Walden inadvertently sent the request to Tri-County Community College in Murphy, North Carolina, when the correct school was Tri-County Technical College in Pendleton, South Carolina When Walden became aware of the mistake, the university immediately contacted the Registrar for Tri-County Community College and asked them to destroy the Transcript Release Form, which they did The Transcript Release Form request that Ms [redacted] filled out asked for either her social security number or student id for identification purposes The applicant is not required to provide their social security number In this case Ms [redacted] chose to provide her social security number instead of her student id Had she provided her Tri-County Technical College Student ID, there would have been no release of personally sensitive information However, Walden appreciates Ms [redacted] ’s concern Therefore, we will be glad to provide Ms [redacted] with one year’s worth of credit-monitoring through Equifax at no charge An Enrollment Manager has reached out to Ms [redacted] to discuss her concerns but has not heard back from her If she would please contact Dan [redacted] at ###-###-####, we will be glad to give her the information for her to receive the credit monitoring

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ This individual alleges that a lack of communication from her dissertation committee chair caused delays in her programShe was a student at Walden University between the Fall Term to the Winter Term She withdrew from Walden on March 10, The individual later reapplied to Walden in and was accepted on January 17, 2014, but she withdrew on May 10, before attending any coursesStudents have a responsibility to bring their concerns to the University in a timely manner so they may be addressed promptly and according to the policies and procedures Walden has established to address those concernsThe former student has not been enrolled at Walden for over years and it is unlikely that the University would permit access to its internal processes or review concerns that allegedly occurred 6-years ago, due to the length of time she has been away from the University

Walden University takes student concerns seriously and uses its best efforts to address student issuesThe student has expressed concerns relating to a change in policy with regard to textbooks and course materials Due to regulatory changes instituted by the U.SDepartment of Education, Walden will no longer be including textbooks in the cost of tuition and students now must purchase textbooks independently To minimize the financial impact of this change, Walden also implemented a reduction in tuition The university announced this change to its students on March 24, We regret that the change in Walden’s textbook and tuition policies impacted this student The university has been in touch with the student and has resolved the issue to her satisfaction

As stated previously, the student was dismissed for violation of the university's Code of ConductWalden takes matters of student discipline seriouslyAs afforded in Walden's policy and procedures, the student was allowed to appeal and the appeal was deniedThe university does not discuss disciplinary matters in a public forum

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ This student claims that he was forced to take a course at Walden University and was not told he would not receive financial aidHe states that he now has an outstanding balance on his student account and that he did not authorize any charges The student has an outstanding balance on his account due to unpaid balances from the Spring and Summer TermsHis account is now in collectionsStudents are not forced to take courses at Walden, although there may be certain prerequisites or courses they are required to take before continuing in the programIn certain programs students are preregistered for coursesA student can still request to drop a course at any time and cannot be forced to remain in a courseUniversity policies regarding dropping a course can be found in the Walden University Student Handbook which is available online to all studentsStudents may also contact Academic Advisors if they have questions regarding their courses According to federal financial aid regulations, when a student is dropped or withdraws from a course within a pre-determined time period or fails a course, the financial aid funds must be returned to the financial aid provider (Return to Title IV or "R2T4")In accordance with those federal regulations, part of the student's financial aid funds were sent back to the student's financial aid lender as required, leaving a balance due on the student's accountPart of the student's financial aid was returned in the Spring term The student also has an outstanding balance from the Summer Term as result of the student not paying his outstanding balance for the termThe student claims he was not told that he would not be receiving financial aid for the Summer TermOn 2/10/the student was sent a warning email concerning his academic progress in his courseThis meant that the student was not in compliance with the minimum progress standards for the receipt of Federal financial aidHe was given a probationary period for the Spring Term to return to compliance or he would become ineligible for Federal financial aidOn April 26, the student was informed that he was not in compliance and would not be eligible to receive federal financial aid and would need to make arrangements with the Bursar's Office to pay his tuition and feesOn [redacted] 6, and August 24, 2015, the Financial Aid Office again reviewed the student's file and again determined that he was not in complianceIn addition, the student never appealed the determination of his financial aid denialOn September 10, 2015, the financial aid office cancelled the remaining awards as the student never regained compliance with the minimum progress standardsThe student was given notice numerous times regarding the status of his federal financial aidThe student is responsible for all tuition and fees from the Summer Term If the student wishes to discuss his outstanding account balance, he should contact the Walden University Financial Account Management Office (previously Collections Office) at X-XXX-XXX-XXXXFinally, if the student has concerns about specific policies and how they are applied, he has the option to contact Robert [redacted] , University OmbudspersonMr [redacted] can direct the student to the proper resources within the University and escalate any issues that need to be addressed to the appropriate departments within the UniversityMr [redacted] can be reached at XXX-XXX-XXXX or [redacted] @waldenu.edu Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/14) */ The customer indicated that he/she accepted the business response

Initial Business Response / [redacted] (1000, 6, 2015/06/18) */ The student claims she has experienced difficulties in receiving an official copy of her transcriptWalden strives to provide students with the service they expect and regret that the student is dissatisfied with the service she received from WaldenAccording to Walden's Office of the Registrar, the student has requested an official copy of her transcript on more than one occasionWhen the student requested a copy of her official transcript in the past, she was informed that the processing time for an official transcript is 5-business days not including mailing timeWalden also provides students with the option of requesting expedited processing of transcripts for an additional feeThe student was informed of this option when she requested her transcriptWhile the student may not agree with Walden's processes, she was clearly informed of them when she requested copies of her transcriptsThe student last requested an official transcript on June 3, Walden mailed the transcript on June 4, Processing occurred much more quickly than the standard processing time of 5-business days even though the student did not pay for expedited processing Walden appreciates feedback from students on University processes that affect students and we will share this student's concerns with the Registrar's Office

Walden University takes student concerns seriously and uses its best efforts to address student issuesMs [redacted] states that Walden is charging her for a fee that was covered by financial aidAt this time the University is unclear as to what ‘fee’ she is referring to, as she has not provided any details on the amount of fee, the term in which it occurred or any information regarding her concernsAny concerns regarding past-due balances or billing should be directed to the Walden University Bursar’s office at ###-###-####The Bursar’s office can help the student identify the fee and explain why it is owed

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ This student alleges that he requested an official transcript from Walden University and has not received it, even though money has been deducted from his bank accountInitially, Walden would like to assure the student that it treats all students fairly and does not discriminate against disabled veterans or any other individuals The student requested a copy of his transcript on July 12, The student currently has a financial hold on his account due to an outstanding balance on his student account dating back to June Students with an outstanding balance on their student account cannot obtain a copy of their official transcript until that balance is paid in fullWalden should have refunded the student's payment immediately upon confirming that the student had a hold on his account, but neglected to do soWe apologize for any inconvenience this has caused, and realize this is not the outcome that the student had hopedA refund check has been requested, and will be mailed to the student in 7-business days Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was never an outstanding balance left on my student accountThis is the first I am hearing from Walden University that I owe money of any sort to themThey have supplied me with transcripts in the past so I find it hard to believe that I now owe money out of nowhere when I have not taken a class or enrolled in several years Walden should do a proper accounting of their records and I am sure they will conclude that I owe no money and I definitely don't have an outstanding account At this point I intend on letting every veteran organization know how Walden is refusing to supply me with a copy of my transcript and is suddenly claiming I have an outstanding balance dueNo disable Veteran should be treated in this manner Final Business Response / [redacted] (4000, 9, 2015/08/19) */ The student alleges he does not have an outstanding balance on his student account and that Walden University has supplied him with copies of his transcripts in the pastHis outstanding balance is a result of the return of funds to his lender on June 30, for the Spring term of Walden's Collections office left voicemail messages and sent emails to the student times between August 29, and October 2, in an effort to discuss the student's outstanding balance on his student account, and a hold was finally placed on his account on October 31, We have attached a copy of the student's account statement showing the outstanding balance Walden students are not eligible to receive copies of their official transcripts as long as there is an outstanding balance on their student accountWalden previously provided an official transcript for this student on November 11, 2004, and at that time his student account was current and in good standingThe student submitted another request for an official transcript on December 17, 2007, and it was not processed due to the hold placed on his account a year earlierIf the student wishes to obtain an official copy of his transcript, he must first make arrangements with Walden to pay the outstanding balance on his student accountThe Walden Collections Office can be reached at X-XXX-XXX-XXXX Final Consumer Response / [redacted] (3000, 11, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not enroll for Walden spring semester term In fact the last time that I enrolled for any semester for Walden was in 2004-This can be confirmed by the fact that I applied for my GI Bill benefits at that same timeIn fact whenever I applied for enrollment to Walden I applied for my Gi Bill benefitsClearly someone at Walden was/is scamming the system and is using my name and information to commit fraud In April I moved from the city I was residing in when I took my last class at WaldenI changed my phone number too to a local number, so there is no way Walden would have been able to contact me other than by my email Again, my enrollment was connected to my Gi Bill entitlement previously, so to suggest I suddenly started enrolling for classes without that entitlement is ridiculousSomeone within the offices of Walden is committing fraud and I am just now finding out about it because I requested a copy of my transcript and they are refusing to provide me copy It should be easy for someone at the Walden offices to verify my Gi Bill payments and how it aligned with my enrollmentI would have never attempted to enrolled in Walden without Gi Bill benefitsSomeone at Walden has committed a fraud, as I haven't never taken or attempted to take any classes after the 1st semester of