Wall & Associates, Inc.

I have worked closely with Wall & Associates to successfully settle a state tax matter over the last months My case was handled expertly and efficiently, and resulted in abatement of over 14,in penalties

Dear ** ***,
We are writing in timely response to the above referenced complaint filedFirstly, ** *** statements that we emit advertisements, and that we never intended to settle clients' cases are untrueWe resolve client case nearly daily in various different forms
There are several options available to resolve tax matters and we proceed with a client's case based on what we believe to be the most beneficial for that client** *** can not realistically believe that a full resolution of a serious, and large tax debt would only take as little as two monthsFor most clients, tax problems build over several yearsWe work to resolve them as quickly as possible, but certainly (in the majority of cases) two months is not feasible time to do so
A substantial amount of work has been completed on ** *** case since she hired our services for administrative tax resolution on July 20, Upon receipt of her case we attempted contacting her to obtain the correct business Employer Identification Number in order to file the proper Power of Attorney formsWe spoke with her in detail about the business and issues with compliancyWe discussed the ownership of the business and the previous interactions with the Revenue Officer on the accountWe went over detailed financial information with her and the initial documents we needed from herOnce we were able to get the Employer Identification Number, the Power of Attorney forms were immediately filed with the IRS to notify them of our representationWe then contacted the IRS and were informed that there were balances due for Form 1st quarter of through 2nd quarter of and Form for the and tax period which totaled over $34,There was also a pending Trust Fund Recovery Penalty assessment in the amount of $12,for the 1st quarter of through 2nd quarter of
We prepared the financial statement for the business on August 26, based off the information received from ** *** and mailed it to her for review along with a request for additional informationWe spoke with ** *** about the financial statement we mailed on September 29, She advised us that there were problems with the local postal service and mail was not being delivered timelyWe agreed to resend it to her via Email per her requestWe contacted the Revenue Officer on the account that day and she requested that we send a copy of the Power of Attorney forms to her and she would contact us backWe Emailed the financial statement to ** *** that dayOver the month of October we spoke with ** *** multiple times in order to secure all financial documents requested by the Revenue Officer and discuss the Trust Fund Recovery Penalty with herWe sent ** *** another request for the signed financial statement for business and personal, her most recent paystub, and a copy of the Form on October 24, We followed up with her by phone on October 15, and left a message for a return callWe spoke with ** *** again at length in November regarding the Trust Fund Recovery Penalty and the Revenue Officer's attempted at assessing itWe discussed in detail with the Revenue Officer the statue of the case and the financial information she would needAfter speaking with the Revenue Office we spoke with ** *** again regarding the bank levy the Revenue Officer had issuedWe immediately sent updated Power of Attorney forms to the client for signature via Email
After receiving the updated Power of Attorney forms back from ** *** we had a long discussion with the Revenue OfficerShe advised us that ** *** and the business, *** *** *** *** *** had been filing erroneous returnsShe also advised that the Partnership Return was due on September 15, and she had not received itRevenue Officer *** then advised that she needed updated financial information for the business and full complianceWe followed up with ** *** and advised her to send us the return due September 15, and the return due for October 15, ** *** advised us that there was also a levy on her *** *** processor for her credit cardsWe continued to speak with Revenue Officer *** throughout the end of November We filed a Collection Appeal Request in order to appeal the *** *** *** levy she would not releaseDuring a conference call on November 29, with the Revenue Officer she agreed to hold off on collection action in order to give ** *** time to supply the requested informationThe deadline for From 3rd quarter 2010, Form for tax period 2009, Form for 2009, and proof of the Federal Tax Deposits was set for December 13, We called ** *** that day to discuss the information requested and left a message for a return callWe were able to speak with ** *** on December 1, regarding the needed documentsShe agreed to send them to us.
On December 6, we held the appeals conference in relation to the Collection Appeal Request we filedThe Appeals Officer stated that the levies issued were on time levies and were issued due to non- complianceShe clarified that she did see the Form Return but that is was filed late which stemmed the issuance of leviesWe asked that she hold off on all other collection action and allow us time to provide the requested documents to the Revenue Officer and she agreedWe updated the financial statement for the business and Email it to ** *** on December 7,
We filed for a collection due process hearing in response to a final notice issued by the Revenue Officer *** on November 9, We supplied the requested documents via overnight mail to the Revenue Officer on December 13, We contacted the Revenue Officer to make sure that it would be allowed to send the information via overnight mailWe called ** *** that day and requested that she provide us with the needed bank statementsWe reminded her that the deadline was up and she advised that she would have to fax them tomorrow** *** provided us with the previously requested bank statements on December 14, We faxed the information to the Revenue Officer and spoke with her regarding the case that day as wellOn December 17, we received proof of the Federal Tax Deposits for the 4th quarter and forwarded it to the Revenue OfficerWe contacted Revenue Officer *** on December 20, and left a message for a return callWe spoke with the Revenue Officer on January 3, and continued talking with the Revenue Officer in order to try and place the account into currently non-collectible statusShe requested specific additional information concerning the business and gave us a follow up date of January 21, We called and discussed this with ** *** on multiple occasions** *** advised us that she would try to have all information ready by January 21,
On January 21, we were able to provide partial information to the Revenue Officer but had to request additional time to provide her the profit and loss statement, as we had not received it from ** ***We held a conference call with Revenue Office *** on January 24, regarding the information we had sent to herWe explained to her the issue with the profit and loss statement and why we could not supply it yetAfter a long discussion the Revenue Office agreed to issue another request with a deadline date of January 31, She advised that if the information requested was not supplied by this date she would have no choice but to levyWe immediately called ** *** and went over the requested information with herWe followed up with ** *** again on January 26, and reminded her of the deadline** *** provided the requested information on January 31, and we faxed this information to the Revenue OfficerWe called Revenue Officer *** to confirm receipt of the fax and she stated she received it and will be reviewing it as well as looking into compliance.
We spoke again in depth with the Revenue Officer and were able to get her to agree to setting up an installment agreement for the businessRevenue Officer *** stated that she would get approval from her manager and contact us with any issuesWe called and spoke with ** *** in depth and advised her that she would need to move a payment from the 1st quarter Form to the 4th quarter Form due to the return being incorrect** *** advised us that she did not want to move that payment and asked that we try to do this for herWe called the IRS and requested that they move the payments to correct the issueWe followed up with ** *** on February 14, and advised her that the payment was moved and the remaining amount of Federal Tax Deposit on the 1st quarter of We also Emailed the client the informationWe called the Revenue Officer on February 16, to follow and make sure that the case was closed with her and she confirmed the installment agreement was in place
We spoke with ** *** in the beginning of March and explained the installment agreement to her as well as the plan moving forwardWe advised her that we would be reviewing her case to determine the best possible resolutionWe called the IRS multiple times at the end of March in order to request updated transcripts.
On April 4, we called ** *** to request an updated profit and loss statement for in order to ascertain the financial ability to payShe agreed to send us the information requested as soon as possibleWe received a notice from Settlement Officer *** that she had scheduled a hearing with us regarding the collection due process hearing requested we filedWe called her on April 12, to request the hearing be rescheduled to allow ** *** additional time to provide us with the information** *** agreed to reschedule the appointment for April 20, We contacted the IRS on April 20, in order to request a skip payment on the installment agreement and this was grantedWe called ** *** for the hearing and discussed with her that installment agreement that was in place** *** stated that she would issue the Notice of Determination due to the installment agreement being active.
In the beginning of May we received notices from the IRS requesting payment for Form for the 4th quarter of We called and spoke with ** *** on May 26, and she advised that she is current with all federal tax deposits, estimated tax payments, and filing requirementsWe told her we would check and make sure the IRS has applied all the payment properly to ensure this.
We called ** *** to again request the year to date profit and loss statement on June 24, and left a message for a return callWe updated her financial statement based on the information in our file and mailed this to her for review on June 30,We received a return call from ** *** on July 22, and she advised that the return was nearly complete and that she would send us that return along with the profit and lossWe called the IRS again on July 25, in order to request a skip payment on the account and the IRS granted it.
We called ** *** on August 12, to follow up on the return and current profit and lossWe left a message for a return callWe called ** *** again on September 22, and left another message for a return callWe sent a letter asking her to contact us
On October 4, we received notification that ** *** was put into a non-working status by our accounting department for non-payment of feesWe called ** *** on October 6, to notify her of this and left a messageWe received a return call on October 17, and ** *** apologized for not returning our phone callsWe advised her of the non-working status and she advised us that she would contact our accounting departmentWe also reminded her that we needed the current profit and loss and the Tax ReturnWe received notification that ** *** account was made active again on October 18, We called ** *** to follow up on the requested information on November 28, and left a message for a return call
Once we received the profit and the loss we updated the financial statement for the business and called to discuss it with ** ***We spoke with her on December 19, and Emailed her the financial form for her to reviewWe asked to schedule a conference call to go over it with ** *** requested to call us back in January as she would know her schedule better
We contacted ** *** on January 31, for a follow upWe could not leave a message so we mailed a letter to her asking her contactWe called her again on February 7, and left a messageWe received the signed financial statement back from ** *** in the mail on February 9,We then mailed ** *** a request for additional financial information to finalize the form
We received a return call from ** *** on March 8, ** *** requested that we set up a conference call for March 8,** *** requested that we set up a conference call for March 16, We spoke with Revenue Officer *** again on March 12, She advised us that ** *** defaulted the installment agreement and that she would issue a request for information with a deadline of April 23, We called ** *** for the scheduled conference call on March 16, and left a message for a return callWe sent her a letter advising her that she missed the conference call and to contact us as soon as possibleWe received a return call from ** *** on March 19, and we discussed the update on the caseWe requested a profit and loss statement for the tax period and set up another conference call for March 22, During the conference call with ** *** we discussed all the needed information that was requested by the Revenue OfficerA Collection Due Process Hearing request was filed on March 29, in response to the Federal Lien filed by the Revenue Officer.
We spoke with ** *** again on April 11, and went over the requested information with her in detailWe did not receive the partnership return by April 13, which was the deadlineWe contacted ** *** and left a message for a return callWe received some of the requested information from ** *** on April 24, and forwarded to the Revenue OfficerWe spoke with Revenue Officer *** on April 26, and she stated that she would reissue an information request and the new deadline would be May 6, Once we received this notice on May 3, we called ** *** to discuss itWe discussed the requested information and ** *** advised that she would not be able to get the requested profit and loss statement until after the deadline due to changing accountants.
We contacted ** *** again for the requested information on June 29, and July 27, and left messagesWe received a return call from ** *** on August 22, and she expressed her concern for the length of her caseWe advised we would follow up with her the next dayWe called her the next day and we kindly explained to her the difficulties we had with getting information from her, getting in touch with her, and being sure she stays in compliance with IRS filing requirementsWe explained that all of these factors prohibit us from resolving her issueWe set up a conference call to follow up with her on August 27, We called for this scheduled call and had to reschedule for September 5, We contacted her that day for the conference call and went through her case in detailWe advised her that day for the conference call and went through her case in detailWe advised her that we would be sending her a request for updated financial information and information the Revenue Officer previously asked forWe sent the request that day
We had not received the requested information from ** *** so we contacted her on October 31, to follow up** *** advised that she was working on the information and also stated that she brought another partner into the business** *** stated that she could not talk at the moment an would contact us back
On November 30, we received a message from ** *** with the IRS stating we had missed a conference call for the collection due process hearingWe called and spoke with her and advised her that we were never notified of the hearingShe stated that she sent the notice to ** *** She agreed to give us time to provide her with information for the caseWe spoke with ** *** again on December 4, and she provided us with a list of information she was requesting to review the caseShe stated that she needed an update financial statement, proof of filing and payment of the 3rd quarter Form return as it was showing unfiled and a full profit and loss for and year to date profit and loss for
We called ** *** on December 4, and went over the list of information needed** *** again apologized for not getting us the requested information and stated that her business had a great deal of turnover that she was dealing with** *** confirmed she received IRS notices that she had not forwarded to us and stated that she would send it to usWe sent a follow up Email to the client requesting the information for the hearing scheduled December 18,
We received none of the requested information from ** *** for the hearing on December 18, ** *** stated that due to not receiving the requested information she would be sustaning collection action and issuing her a Notice of DeterminationWe contacted the IRS on December 20, in order to obtain a compliance check and updated balancesWe spoke with ** *** on December 31, and she advised us that she was working on the requested information but had been too busy to send it to us** *** stated that she would send it to us as soon as possibleWe continued to contact ** *** in January and she advised that she was working on the requested information
We received a phone call from Revenue Officer *** on January 23, She advised that she needed updated information by February 15, or she would enforce collectionsShe also informed us of labor disputes that were currently active regarding former employees that were issued 1099-MISC forms and were told they were W-employeesShe stated that this could have a drastic impact on the balances due for Form We contacted ** *** to advise of this and had to send a letter to her requesting contactWe also sent her the guidelines for required Federal Tax Deposits and Estimated Tax Payments
We again received an information request with a corresponding deadline for ** *** form the Revenue OfficerWe attempted contacting ** *** on multiple occasions and sent letter to her requesting the information** *** did not provide the information for the deadlineWe called and spoke with the Revenue Officer on February 20, She stated she would begin collection action soonWe contacted ** *** on March 1, and left a message for a return callWe were able to speak with the client on March 6, and she stated that she had sent a packet of information to usOnce we received this packet of information we prepared and sent all of the information the the Revenue OfficerWe called Revenue Officer *** on March 14, to follow up on the information sent to herRevenue Officer *** advised that she needed all items claimed on the profit and loss substantiated by ** ***She also discussed the open issue with employees being classified as receiving incomeShe requested that ** *** explain the income and loss on the tax return and gave us an additional week to provide substantiationWe called ** *** on March 15, and went over the needed information** *** advised that she would start gathering the information and get it to us as soon as possibleWe scheduled a conference call with the client on March 18, to go over the profit and loss in detailWe called ** *** at the scheduled time for the conference called and left a message for a return call** *** called back later that day and apologized for missing the callShe advised that she did not have the profit and loss corrected yet and should be done with it that dayShe stated that she would Email it to us when it was completedWe scheduled another call with her regarding the profit and lossWe clarified with her the different items and what categories on the profit and loss they should be classified underWe received bank statements and an updated profit and loss from the client on March 21, We called her to advise that we still need the vendor information and utility statementsWe received information from the client on March 22, and immediately forwarded it to the Revenue OfficerWe called ** *** and left a message advising her that we forwarded the information to the Revenue Officer
We called to speak with the Revenue Officer on April 1, and left a message for a return callAs we had not received a call back from Revenue Officer *** we called ** *** on April 30, to check and see if they had received a notice from the Revenue Officer** *** advised that she had received no correspondence and no collection actionWe spoke with ** *** again in May and advised her that we would attempt to contact the Revenue Officer to find out the status of the case
We called Revenue Officer *** on June 5, and spoke with her in detailShe stated that the case was out of appeals and the information that ** *** provided was incorrectRevenue Officer *** sent another request for informationShe gave a deadline of June 10, We called and spoke with ** *** that day and advised her that we would need an updated profit and loss for the tax period to dateAs we had not received the needed profit and loss we contacted the Revenue Officer to ask for an extension of the deadlineShe granted an extension to June 26,
Once we received the profit and loss on July 8, we immediately faxed it to the Revenue OfficerDue to the missed deadline though, an IRS bank levy was issuedHowever, we were able to successfully negotiate levy releases on July 15, and set up an installment agreementAfterwards, we updated a financial statement and sent it to the client to reviewWe spoke with ** *** on July 30, and she stated that she received the financial statement and would make a few changes and send it back to us.
We spoke with Revenue Officer *** on August 7, and she claimed that the installment agreement had defaulted due to a pending Trust Fund Recovery Penalty assessment for the tax periods for the 2nd quarter of 2010, 2nd quarter of 2011, and 3rd quarter of We called and discussed this information with ** *** and advised her that if she paid the amounts for these periods there would be no assessment and we could proceed with the Offer in Compromise** *** stated that she already paid these amounts and we advised her that we would talk with Revenue Officer *** about thisWe contacted the Revenue Officer again and she verified that the client did not pay thisWe spoke with ** *** later that day and told her to provide us the cancelled checks verifying she paid it
We received back the financial statement along with the profit and loss on September 9, We spoke with ** *** regarding concerns she had with the length of time for resolutionWe went over the case plan with her again about paying the pending balances off to avoid the trust fund recovery penalty had proceeding with an Offer in CompromiseWe reviewed the financial statement she had sent back and ** *** had noted on it that the amounts were incorrect with no correctionsWe scheduled a call with ** *** for October 3, to go over her concerns and case again
We contacted ** *** on October 3, and spoke with her in detail regarding her caseWe again explained that with the pending assessment of the trust fund recovery penalty for the additional periods we could not submit an Offer in CompromiseWe explained that those balances either needed to be paid or assessed** *** got very angry with our discussion and demanded to speak with a ManagerManagement spoke with her and again reiterated the case and what needs to be happen to get the Offer in Compromise submitted** *** again stated that she paid those balances and we again asked for her to send us proof so that we may provide it to the IRSThe team spoke with ** *** again on October 22, and October 31, We did not receive the requested proof of payment on the tax periods in question
We spoke with ** *** on November 5, and in a good faith effort we waived her monthly fee to our office for the reminder of ** *** agreed to pay the pending trust fund recovery penalty assessment in order for us to send the Offer in Compromise to the IRSOn November 6, we called and spoke with ** *** regarding the Offer in CompromiseWe advised her that she needed to make Federal Tax Deposits timely and asked that she clarify the payroll service provider amount paid along with the issue of her profit and loss showing all rounded numbersWe explained to her that this would be questioned by the IRSShe advised that the amount for the payroll service provider was the contracted employees that she paid and we advised her to make sure she is categorizing that correctlyShe also agreed to send us the profit and loss she was looking at as the numbers were not roundedWe also went over the personal financial information with her that day as well in order to ascertain if we would be filing for an Offer in Compromise on the assessed civil penaltiesWe again approached the need for the pending assessment amount to paid to get the Offer in Compromise in and ** *** stated that she could not pay that nor provide proof it had previously been paid
We contacted the Revenue Officer to discuss ** *** agreeing to the assessment on November 8, and left a message for a return callWe mailed the Offer in Compromise documents to ** *** for the civil penalties as promised on November 12, We called ** *** on December 18, to follow up on the Offer in Compromise and pending assessment and left message for a return callWe spoke with ** *** on December 23, and she advised that she did not receive the packet in the mailWe sent it to her again via EmailWe received the signed Offer in Compromise documents from the client and forwarded to the IRS on December 30,
We contacted ** *** and Revenue Officer *** in January and February and left messages for both of them to return our callOn March 5, we received a letter from ** *** stated that the Offer had been sent to the IRS office in California for processing
Currently the Offer is pending with the IRS, but does risk being returned due to the unpaid assessmentsIf the Offer is returned however, we will be able to resubmit this to the IRSThe business tax matters remain in question and once federal tax deposits are timely made, a business Offer can be submitted
In follow up to the previous fee consideration, we extended the fee waivers through February Billing had now resumed in March after several months of no fees in an effort for client satisfactionWe ask that ** *** make payment arrangements for the fee as soon as possible so that we can continue work on the case and this critical point
We hope this lengthy summary provides clarification to ** *** on the work performed for her by our officeTax matters are not easy or stress freeHowever, we work hard for our clients to bring these matters to a close as quickly as possibleCooperation from our clients is required in order to do soWhile we realize information requests from the IRS does become burdensome to our clients, it is something that is in the scope of a serious tax matter
If you require any further information, please contact our officeThank you for your time and assistance with this matter
Sincerely,
*** * ***

Dear ** ***,We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to ** ***
** *** sought out and hired our services in July of for administrative
tax representation.Wall & Associates, Inchas reached out to ** *** in
regards to his concerns and have spoken with himOur office has reached an
amicable resolution with his at this time.If you require any further information, please contact our office
Thank you for your time and assistance with this matter

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I’m the person who
is sorry to say that I hung in there way too long and by allowing Wall and
Associates to drain me of $32,in almost years of IRS tax delays and
stall tactics, I could have just paid towards my IRS tax debt and made
arraignments myself without the levies
and wage garnishments At the time that
I had contacted Wall and Associates about my tax debt there were no levies and wage garnishments against
meOnly after months of paying Wall and Associates $in monthly installments and
$cash down did I get levies and wage garnishments against me with which
Wall and Associates did not
know about until I contacted Wall and Associates and asked why this was allowed to happen
Wall and Associates stated in their response that they “Work
as quickly as possible to resolve tax matters” well I don’t think that by
stalling the IRS for nearly years is quick or even a reasonable amount of
timeWall and Associates
only did the delay tactic so they could keep billing my bank account $a
monthI terminated
services with Wall and Associates because they were not performing a service with which I was
expecting a resolution of some sort in a timely matter as they had promised
from the beginning
I will not settle for less than a refund of
the money I paid to Wall and Associates for their so called “Work”Wall and
Associates did not deliver the services of a resolution to my tax problems as
promised
Regards,
*** ***

WALL & ASSOCIATES, INC.P.OBox Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114October 11, 2016By E-mail: ***Revdex.com Serving Central Virginia ATTN: *** ***Moorefield Park DrSuite
300Richmond, VA 23236RE: Mr*** ***, Revdex.com Case#: ***Dear Ms***,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr***Mr*** sought out and hired our services in February of for administrative tax resolution services.In reviewing Mr***'s case he raises several concerns that I would like to addressFirst he brings up the issue of the amount paid for servicesAs he is aware, our office has already reached out to him explaining that we would be reviewing the amount paid, his monthly fee moving forward, and that we would be following up with him to specifically address the fees paid for our services.Secondly, Mr*** brings up the issue of missed meetings with the ***Again, our office has explained that we did not miss any hearings with the ***I have attached a series of *** notices that clearly show that the *** failed to respond to a timely Collection Due Process hearing scheduled for August 24, The *** agent erroneously thought the hearing was on the 23rd of August, again a notice has been provided showing the error on the part of the ***.In reviewing this case our office has not made any errors in casework and certainly have not missed any scheduled hearingsMr*** is requesting that our office work with him in regards to his case and that we work to immediately resolve his caseOur office certainly wants nothing more than to solve Mr***'s case; however, he must understand that any case has points of friction and that it is imperative that we work in conjunction with one another in addressing his tax controversy.If you require any further information, please contact our officeThank you for your time and assistance with this matter
Sincerely,Brandon G***

Dear *** ***,We are writing in timely response to the above referenced additional comments receivedon October 21, (copy ***)Per the ***’s request, a copy of the contract the ***originals signed with our company has been mailed to them by our accounting office.Again, we would be glad to discuss the case further and the work that was performed withthe *** We are willing to offer a $refund to the ***’ in a good faith effort in ourcommitment to excellent customer serviceWork was started and performed on the ***’ casewhile we were actively representing themWhile it is unfortunate we could not resolve this matterinternally with the clients, please be aware that the attempts to do so were madeFinally, the*** indicate that they are wanting to pursue legal avenues, we request that they consider therefund we are offeringIf that have further questions or wish to discuss the refund further, werequest that they contact our office directly.If you require any further information, please contact our officeThank you for your timeand assistance with this matter

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I am not trying to be vindictive, but I really believe I should be refunded at least half of my money. Walls and Associates assured me my offer and compromise would be accepted by the IRS and the amount of money owed would be lowered. I paid this company $every month for months and a $2,as a down payment. The business calls were initiated by me because the company representatives would not keep in touch with me. I remember a total of times the company called me. I sincerely feel that Walls and Associates did not deliver what I paid them to do

As a follow to the aforementioned complaint MrG*** has mislead you I have followed up with him again via phone, left him a message and he did call back shortly thereafter, however I was on a call so had to call him back I have now left him or messages at the number he asked me to call and still have not heard back.This is consistent with previous interactions In August of this year he and I spoke regarding a break down of the fee scheduleHe mentioned it would take him weeks to get the info to me as they don't keep electronic records apparently At the time of the initial complaint I still not received the info promised in August I believe this is done intentionally with the hope that I will just give up.All I am seeking is the a break down of the fee schedule and refund of the unused portion of the fees I paid.Best regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Regards,
*** ***

WALL & ASSOCIATES, INC.P.OBox Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114October 11, 2016By E-mail: ***Revdex.com Serving Central Virginia ATTN: *** ***Moorefield Park DrSuite 300Richmond, VA 23236RE: Mr*** ***, Revdex.com Case#:
***Dear Ms***,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr***Mr*** sought out and hired our services in February of for administrative tax resolution services.In reviewing Mr***'s case he raises several concerns that I would like to addressFirst he brings up the issue of the amount paid for servicesAs he is aware, our office has already reached out to him explaining that we would be reviewing the amount paid, his monthly fee moving forward, and that we would be following up with him to specifically address the fees paid for our services.Secondly, Mr*** brings up the issue of missed meetings with the ***Again, our office has explained that we did not miss any hearings with the ***I have attached a series of *** notices that clearly show that the *** failed to respond to a timely Collection Due Process hearing scheduled for August 24, The *** agent erroneously thought the hearing was on the 23rd of August, again a notice has been provided showing the error on the part of the ***.In reviewing this case our office has not made any errors in casework and certainly have not missed any scheduled hearingsMr*** is requesting that our office work with him in regards to his case and that we work to immediately resolve his caseOur office certainly wants nothing more than to solve Mr***'s case; however, he must understand that any case has points of friction and that it is imperative that we work in conjunction with one another in addressing his tax controversy.If you require any further information, please contact our officeThank you for your time and assistance with this matter. Sincerely,Brandon G***

I appreciate everything that Wall and Associates IncAnd my team had helped me with throughout my troubles for the past year nowOnce they had told me my verdict it was a big weight off my shoulders Thank you guys soo much

WALL & ASSOCIATES,
INC.P.OBox 747Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114October 18, 2016By E-mail: ***Revdex.com Serving
Central Virginia ATTN: *** ***Moorefield
Park DrSuite
300Richmond, VA 23236RE: Ms** *** ***;
Revdex.com Case#: ***Dear Ms***,We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to Ms*** *** ***Ms*** sought out and hired our services in March of for
administrative tax representation.Ms*** raises
a number of concerns in regards to her complaint and I will attempt to address
them in this responseAn *** Offer-in-Compromise was sent to her in late
September of Our office received a signed, original, copy of this offer
back in late December The period from March to September was used to
ascertain her financial information and to be sure that the submission of an
*** Offer in Compromise would lead to a successful resolution for herThis
type of resolution, simply put, is not one that occurs in two to three months.Our office did
not immediately revoke our power of attorney forms with the *** on notification
that a stop work status had occurredMs***'s case went on stop work in
early February and our power of attorney forms were revoked in July of
Our office cannot leave power of attorney forms on file for clients we do
not actively represent.At no point did
Ms*** request that our office review her case and look into working with her
in relation to the monthly feeIf she had we would have looked into it and
worked with herOur office reviews many requests for this type of
consideration and we have no problem working with clients when financial
hardships occurThe most recent contact from her was on September 28, in
which she threatened our office with various third-party complaints and
demanded a full refund for services we fairly provided to her during the time
she was a client of our office

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
for your information, the first complaint was closed as Wall&Assoc wanted to work directly with me. When they offered the $*** I did refuse the offer. I have hired an attorney at this pointThe $*** settlement is completely unacceptableI have no idea what type of work was performed by them at a cost of $*** to me. I have the IRS transcripts from and Tax years during the time in which I was under agreement with Wall & Associates. These transcripts along with my detailed history and records prove that a full refund is warranted.
I will continue to pursue a full refund and legal action regarding this issue as the letter from my attorny above states.
Regards,
*** ***

Dear Ms***,We are writing in response to Mr*** most recent statements that we received onOctober 12, A copy is ***.It is unfortunate that our previous responses have not resolved Mr*** concerns nordid Mr*** indicate he would like to proceed with arbitration with our office in order to resolvehis concerns and requestMr*** again is requesting a refundAgain, our agreement forservices that Mr*** signed includes a clause regarding disputes and Arbitration ServicesThearbitration services are still availableOr, If Mr*** wishes, we are also open to use of theRevdex.com’s arbitration service offered.If arbitration is not preferable to Mr***, we will offer to refund the amount of 1monthly fee he paid to our office ($500)We will offer this refund not as an admission of liabilityto a client, but only to resolve this complaint satisfactorily and in the interest of customer service.If any additional information is required, please contact our office directlyThank you foryour time and assistance with this matter

WALL & ASSOCIATES, INC.P.OBox 747Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114October 17, 2016By E-mail: ***Revdex.com Serving Central Virginia ATTN: *** ***Moorefield Park Dr.Suite 300Richmond, VA 23236RE: Ms*** ***, Revdex.com Case#:
***Dear Ms***,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms***Ms*** sought out and hired our services in March of for administrative tax representation.I have reviewed this case and would like to make several pointsPreviously, Ms***, had raised concerns about the amount paid for servicesAt that time our office worked with her to ensure that we could continue working with her and to make sure that our fees were not placing her in a hardshipI have attached a copy of the correspondence that was forwarded to her at that time.Our office, on a daily basis, works with numerous clients to address their payment concerns and if necessary work with themThe nature of our business is about working with peopleOur office, in working with clients, understands that sometimes concerns will come up on their case; however, our office does not scam anyoneAll we request in return for our assistance with reviewing fees is that our clients treat us fairly in return and allow us an opportunity to address their concerns prior to filing a complaint with a third-partyThe filing of complaint significantly increases the time it takes to address ongoing concernsIf Ms*** had contacted our office, requested help with her fees, and asked for a complete status update it would have been providedMs*** has not done thisI have requested that the team manager for Ms***' case reach out to her and work to address her concerns.If you require any further information, please contact our officeThank you for your time and assistance with this matter

WALL & ASSOCIATES, INC.P.OBox Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114October 17, 2016By E-mail: ***
Revdex.com Serving Central Virginia ATTN: *** ***Moorefield Park DrSuite
300Richmond, VA 23236RE: Mr*** ***, Revdex.com Case #: ***Dear Ms***,
We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr*** ***Mr*** sought out and hired our services in January of for administrative tax resolution servicesOur office has spoken with Mr*** and are currently reviewing some possible options in addressing his concerns related to the timeframe and fees paid for services up to this pointAdditionally, per his request the case team assigned to his case has already reached out to him and setup bi-weekly update calls on his caseFurthermore, a case summary will be prepared and supplied to him per his requestI would ask his patience in allowing our office time to supply this as it does take our case teams some time to prepare them.Our office would like to remind Mr*** that we are not attorneys and that we handle all tax matters on an administrative basisOur office would also like to remind Mr*** that a family attorney, while possibly skilled in some aspects of taxation, is far from a specialist in taxation and is likely unaware of many aspects of tax resolution.Our office will follow up with Mr*** to finalize any changes to billing that may arise due to the nature of his concernsFurthermore, we strongly encourage him to direct future inquiries or concerns to either Client Services or the team to which he was assignedGenerally, most concerns or inquiries can be addressed much faster through our own complaint resolution channels than through a third partyWe encourage him to make use of our offices resources as necessaryOn review of his case it appears an offer has been submitted and the case team assigned to his case is going to be working to get that offer acceptedHopefully, this offer will see the desired conclusion to his case that we all desireIf you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely,Wall & AssociatesBy: Brandon G***, Quality Assurance Manager

Dear Ms***, We are writing in timely response to the
above referenced complaint received on March 10, (copy ***)Mr
*** sought out and hired our services in January for administrative
tax representationThe case team rapidly acted on Mr***’s case once it
was
received in our officeMr*** hired our office on January 8, 2015,
and we began working on the case immediatelyThe case team also contacted Mr
*** via telephone and left a voice message requesting a call backWe
then sent the client an introductory letter to explain certain aspects of the
resolution process with the taxing authoritiesThe team then proceeded to file
the Power of Attorney (POA) forms with the IRSWe also prepared and mailed the
client additional Power of Attorney forms that required his signatureThe team
contacted the IRS’s Automated Collection Service (ACS) regarding Mr
***’s tax account and was informed that there was a Form balance of
approximately $47,due for the 2003, 2004, 2005, and tax yearsThe
team also requested copies of IRS Account Transcripts and Wage and Income
Transcripts for the years in questionA letter requesting that his account be placed
in a Currently Non-Collectible status was then mailed to the IRSThe team
again phoned Mr*** on January 9, and January 12, 2015, but we had
to leave voice messages requesting return callsWe also sent Mr*** a
letter advisingthe client of our attempts to contact him, but we did not
receive any returned correspondenceOn January 15, 2015, we contacted Mr
*** via telephone and left a message requesting a return callOn January
20, 2015, in further efforts to speak with him, we sent Mr*** an E-mail
requesting a call backOn January 21, 2015, the case team contacted Mr
*** via telephone and left a voice message requesting a call backOn
January 27, 2015, we again phoned Mr*** and left another voice message
The case team contacted Mr*** on January 28, 2015, and we were finally
able discuss the matters regarding his liability and scheduled a follow up call
with Mr*** for February 10, Our office then worked to prepare IRS
Form 433-A, Collection Information Statement for Wage Earners and Self-Employed
Individuals, based on all of the information we had received up to that date
On February 10, 2015, the case team contacted Mr*** for the scheduled
conference call and left a voice message requesting a call backWe also mailed
the client a letter requesting that he contacts our office to reschedule the
missed callOn February 23, 2015, the case team received a message from Mr
*** requesting a call from a supervisorThe Team Manager immediately
attempted to contact Mr*** via telephone and left a voice message
requesting a call backAlso, an email was sent Mr*** requesting that
he contact us to discuss any concerns he might have had at the timeThe Team
Manager placed another call to Mr*** later that day, but again a voice
message was left requesting a call backOn February 24, 2015, the Team Manager
again phoned Mr*** and left a voice messageWe then sent Mr***
a letter advising the client of our attempts to contact him, but we had not
received any return correspondenceMr***’s case was then transferred
to our Client Services Group to further discuss his concernsOn March 3, 2015,
the Client Services Group notified the team that, after many attempts to
contact Mr***, they were unable to speak with the clientWithout the
proper communication and documentation from Mr***, we were unable to do
the necessary case planning and solidify a plan to resolve the liabilityThe
process of convincing tax collection personnel to adjust a tax account required
detailed records of the taxpayer’s financesA resolution cannot be planned and
submitted until we have the proper documentation to fully evaluate the financial
situation for a client and determine possible resolution programsMr
*** prolonged his case progression by not returning our phone calls or
written correspondence to himWe would like to move forward with the
resolution of Mr***’s case as there is still work to be completed to
resolve his tax mattersWe would be glad to discuss the case further and the
work that was performed on his behalf, as well as his ultimate case plan to get
to the point of resolutionWe are also open to discuss the options for fee
consideration with him so that we can continue work on this matterWhile it is
unfortunate we could not resolve this matter internally with the clients,
please be aware that the attempts to do so were madeIf the Revdex.com has
suggestions for how we can resolve this with the clients we are certainly
welcome those suggestionsIf you require any further information, please
contact our officeThank you for your time and assistance with this matter

Dear MrAtkisson: Please find the attached follow up response to the complaint first filed with the Revdex.com Serving Central Virginia on *** *** *** regarding *** *** (Case #: ***). If you require any further information, please contact our
office. Sincerely, *** *** *** *** ***
*** *** ***

Dear ** ***,We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to ** ***
** *** sought out and hired our services in June of for administrative
tax representation.** *** raised several concerns in his complaint
that I hope
I will addressFirst, ** *** brings up
the issues or our repeated requests for informationThis is accurateOur
office has asked ** *** several times for financials information in order to
determine his current financial situationThis is a necessary component of any
tax controversy case, because IRS results are highly depended on a client’s
current financial situationIt appears our office requested this financial
information on June 24, Information necessary to move ** *** case forward
was not received so a subsequent request took place September 11, This information
request letter was honored and our office received most of the required financial
informationDuring the interim our office had requested a Collection Due
Process Hearing on his accountThe IRS requested updated financial information
for that hearing and a third request was made by our office to honor the IRS’s
requestAgain, our office apologizes, but the request for financial
information were in line with case averages and it is a required
component of any caseWe apologize if this was an inconvenience, but I assure
** ***, it was a necessary one.** *** brings up concerns about the timefame of his caseResolving
a tax controversy is a two part process; (1) prevent future balance from being
accrued and (2) resolve the controversy** *** had a balance for tax year
that was substantial enough to warrant a request that he modify his
withholdings to compensate for that balance for the subsequent tax yearThere were
serious concerns that he would generate a balance for tax year as wellThe
accrual of a new tax balance while trying to resolve an older balance would
default any progress made on a caseOur office was requesting financial information
from ** *** to move forward with his case when we could confirm that he did
not generate a substantial balance for tax year as well.** *** raises concerns regarding the number of
individuals handling his caseOur office works on a case team formatThis is
done to ensure that someone can be available to address a client call or
contact the IRS as necessary and in a timely manner** *** concern is a
simple one to address, if ** *** wants a single contact point on his case, he
just needs to ask for oneThis will immediately be arrangedIf ** *** wants
scheduled case calls on a set time frame he needs only ask for them.** *** case is still active with our officeI,
respectfully, encourage him to contact the team assigned to his caseIn many
cases out client’s concerns can be addressed by a well-orchestrated case
planning call.If you require any further information, please contact our
officeThank you for your time and assistance with this matter.Sincerely,Brandon G***