Wall & Associates, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Wall and Associates still have not address the issue as to what have they done prior to this complaint. Why did it take this long for them to mail me this form 433A?, a form that I could have down loaded off the internet. Once again WHAT have they done in the months that I was paying them $400 dollars a month and again 1/3 of what I owed [redacted] prior to this complaint.... answer... NOTHING now they want me to trust them again and pay $300 a month. There is a trust issue with this company I find it very hard to believe anything they say or offer to do.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Of the 21 pages attached to Wall and Associates response, only 4 were generated by them.  Four short, half page letters that could easily have been written in less than 15 minutes.Let me respond to the questions posed by [redacted] in her correspondence to Wall and As.:The July letter from the IRS said they would not consider Wall and As. request to reopen the audit because the information provided was already received.  Yes, all they did was re-send copies of my receipts which the IRS already had received from me directly prior to hiring Wall and As.  I told them that but they insisted that re-sending the receipts was the proper response.There has never been a plan of action presented to me by Wall and As.  Their claim that they were working with me to fill out a 433-A form is an outright lie.  It never happened.When the 2012 audit letter was received I called Wall and As. and asked them to send a written response.  They refused, saying the audit had just begun and a written response was not needed.  They said they were responding by phone.  Down the road, if there is any kind of dispute, how do you prove you responded if it is not in writing?  Does this sound like a professional response?I now know by hiring a competent tax attorney that my only hope of settling this favorably with the IRS was to file a petition with the tax court.  Wall and As, are not attorneys, they told me that they could not go to court, but they also told me I would not need to go to court, that I would not need an attorney. [redacted] assured me they would take care of not only the tax years I was being audited but resolve it so that all future tax returns would not have the same recurring issue.   I relied on them for their expertise.  They lied to me and took my money and left me worse off than before I met them.I demand a full refund of the $3,750 I paid them.
Regards,
[redacted]

WALL & ASSOCIATES, INC.PO Box 1301Pulaski, Virginia 24301Phone: 540-382-5662Fax: 540-246-0731December 8, 2016By E-mail: [redacted]Revdex.com Serving Central VirginiaATTN: Ms. [redacted]720 Moorefield Park Dr.Suite 300Richmond, VA 23236RE:  [redacted]; Revdex.com Case#:...

 [redacted]To Whom It May Concern,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr. [redacted]. Mr. [redacted] sought out and hired our services in December of 2013 for administrative tax representation.In reviewing Mr. [redacted] complaint there are several issues our office would like to address. Mr. [redacted] himself does state in his complaint that part of the debt was cleared due to the efforts of Wall & Associates, Inc. and then subsequently states that no resolution has been achieved. These two statements are in conflict with one another. The tax issue cleared was in relation to his wife and our office was able to successfully negotiate an [redacted] Offer in Compromise on her behalf. The fact of the matter is that Mr. [redacted] tax matters compromise a number of tax types, tax years, and specific individuals. The total liability is in excess of [redacted] and involves business balances. Our office does attempt to clear our client's tax matters in as rapid a manner as possible; however, tax issues that take years to generate can, in some cases, take years to resolve.Mr. [redacted] himself states that our office did agree to offer a slight reprieve in regards to his payments. Wall & Associates, Inc. agreed to waive a number of monthly fees that we were entitled to for remuneration in addressing his tax controversy. Mr. [redacted] subsequently states that this consideration was not offered a second time and that is accurate. Billing considerations are reviewed independently from one another and if it is determined that work is required on a case our office cannot normally authorize the waiving of fees on a case. Our office is open to working with our clients and are always willing to review billing concerns, but we cannot waive fees on request.In reviewing the administrative tax controversy agreement that Mr. [redacted] signed our office does not see where a set fee cap was ever put in place. Should Mr. [redacted] have proof indicating otherwise we respectfully request that he forward it to our office so that we can immediately get this billing issue resolved.Finally, Mr. [redacted] brings up issues related to the individuals and teams working his case. In some cases it is necessary to modify the existing members of a case team or move one client from one team to another. This is done to ensure that all of our clients are receiving the attention they deserve. We don't want one team to get too many clients. If Mr. [redacted] has significant concerns related to the change implemented the simplest solution is to request to speak to one individual or to remain with one team. Such a request would easily be granted.Mr. [redacted] is currently with our Client Services Group to examine possible future billing considerations and to see if we can work with him in regards to the monthly fees currently owed. The filing of third party complaints can in some cases prevent us from being able to offer further billing considerations so it is very important that clients with concerns allow our office to review their case prior to doing this. In many cases our office is very flexible in regards to working with our clients.If you require any further information, please contact our office. Thank you for your time and assistance with this matter.Sincerely,Wall & Associates, Inc.By: Brandon G[redacted], Quality Assurance Manager

Dear Mr. Atkisson: Please find the attached follow up response to the complaint first filed with the Revdex.com Serving Central Virginia on [redacted] regarding [redacted] (Case #: [redacted]). If you require any further information, please contact our...

office.  Sincerely, [redacted]e, MBA, EA, CTRS

We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to [redacted] sought out and hired our services in October of 2015 for
administrative tax representation.Our office is in receipt of the one sentence complaint...

attributed
to the aforementioned client. Our office has reviewed this case and would like
to address the concerns mentioned in the complaint. This client’s case was placed
into a non-working status due to a failure to make the required monthly fees in
November of 2016 and this case was subsequently closed in December of 2016 for
nonpayment. Our office in reviewing this case did ask for a number of items
necessary to resolved the tax controversy in question. Sometimes it is necessary
for our office personnel to request items of a similar nature when there are
questions related to the consistency or validity of the information provided. Our
office apologizes that this appears to have been a concern for this client in
reviewing the notes our office does not see where these concerns were brought
to the attention of the case team assigned to their case, it they had been they
would have been addressed expeditiously.In response to this complaint personnel of Walls & Associates, Inc. have reached out to this client in an attempt to address her
concerns. The number listed on our files is no longer in service and that
number is the same as the number provided in the aforementioned Revdex.com complaint. If
this client wishes to discuss their concerns with us directly we encourage them
to reach out to our office at [redacted].If you require any further information, please contract our
office. Thank you for your time and assistance with this matter.Sincerely,Brandon G[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10645093, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Their response just is completely bogus! They did indeed promise help with immigration, [redacted] said he does in fact operate as a lawyer and will personally work ok my case, it's a lie that they helped with installments on my tax debt I was already making payments they advised me not to pay and promised $100% they could prevent garnishment and that was the reason for the running $350 month to continue to protect me which was not the case... I basically paid 3000 dollars to watch them have a painful learning experience and do absolutely nothing for me... They said they prepared a offer and compromise which is a joke all they did was print online forms available to the public I could have done that on my own... There work does not justify my $3000 down payment absolutely not satisfied.

Dear Ms. [redacted], We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr. [redacted]. Mr. [redacted] sought out and hired our services in May of 2014 for administrative tax representation. I have...

reviewed Mr. [redacted]'s case in detail. Mr. [redacted] was referred to our Client Services Group in response to information he had provided the case team stating he was going through a financial hardship. Our Client Services Group did offer fee consideration in an attempt to help him during this time. He agreed to accept this form of fee consideration, but was requesting a more comprehensive form of fee consideration that our office just could not authorize. While Mr. [redacted]'s case was with our Client Service Group he raised several issues that we feel could be easily addressed. One of the concerns he raised was in regards to the number of individuals who have worked on his case. He stated it felt like he had to start over again every time he called in as he spoke to a different member of his team. If Mr. [redacted] desires a "single" contact at our office, who is a member of his case team, we can easily accommodate that request. It appears Mr. [redacted] had already stated he preferred one individual on the team. In Mr. [redacted]'s complaint he stated that he doesn't get return phone calls in a timely manner. Part of the reason our office utilizes teams is because we are frequently on the phone with the Internal Revenue Service, state taxing authorities, or other clients. Teams make it easier for someone to always be available. Since Mr. [redacted] prefers to speak to one individual part of the issue could be that they were unavailable at that time. Our office does have a strict policy of returning all calls received, during business hours, that same day; He would have received a return phone call by close of business on the day he contacted us. · I have contacted our accounting office and as of February 02, 2016 Mr. [redacted]'s case is still active, he has not been dropped as a client, and his case hasn't been placed on a stop work status. Our office submitted an Offer-In-Compromise to the Internal Revenue Service in November on his behalf which is in queue to be assigned an ofter examiner. We would like nothing more than to resolve M.r. [redacted]'s concerns regarding the services we are providing and to finish his case. We request that he once again reach out to our office and allow us to work with him in making am~ngements with us to prevent his case from . moving into a stop work status. If you require any further information, please contact our office. Thank you for your time and assistance with this matter. Sincerely, Wall & Associates, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wall and Associates is a professional Con organization, the firm has the reputation of cheating and deceiving, I have experienced this first hand. I would not have asked for reimbursement of any sort if the firm had represented me or had done something substantial that I could not have done myself. Wall and Associates first gave me the impression that they had my situation under control and did not want me to contact the IRS directly but is now saying that they have no control on the time line of response from the IRS. If this had been clearly communicated to me I would have filed the same documentation they sent on my behalf. I did not have time to do this before that's why I hired a firm to do it for me but had been deceived the entire time. Wall and Associates is well versed in crafting counter commentaries without taking any responsibility for their devious business practices. I have indicated most of my concerns and experience dealing with this firm in previous responses and have no additional statement at this point. It would lead no where with this firm since they have pocketed my money, it is not their concern that as a customer I had absolutely not gained anything out of my investment. Therefore  I will not accept what they are noting, I have been misrepresented and deceived, that is the fact.  This firm should not be allowed continue to do this to people.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Initially when I first meet Mr. Keith C[redacted] at a rented downtown [redacted] office with a receptionist  whom he didn't know, I was a little skeptical, but he assured me that this process most likely would not take long since my debt was a small amount, also he played on my [redacted] stating he also was a [redacted] and was being truthful which eased my suspicion somewhat, even showing pictures of his family. Little did I know this was part of his con. After 6 months of paying $400 dollars a month I contacted a Ms. [redacted] a representative of Wall & Associates requesting copies of any paperwork that was presented to the [redacted] on my behave ,she  instantly became irate and unprofessional telling me that it would take 2-3 weeks for her to send me this paperwork, two weeks later I'm still waiting. As a supervisor where I work I keep files on my subordinates, and at any given time I can present these copies to them, I just don't understand why a company who states that their goal is to provide a high level of service to all clients can not produce these files in a much timely manner. It was also stated that Wall & Associates have not requested a negotiable settlement for several reasons including the on going compliance issues without explaining what that meant. As stated in their response to this complaint they stated that they tried to contact me 3 times without a response I gave them 2 numbers to contact me one being my cell number which I use as my 24 hour on call business phone. If I did missed 3 phone calls in 6 months how could that effect working on my case. Wall & Associates has a policy of which they call "stop work' in which regardless of how much you have invested you will lose and they will stop working on your case until you make payments. On 5/22/2016 to my surprise I received a letter for [redacted] stating that I have 14 days to make a payment to them, which reinforce my believe that Wall & Associates have NOT being doing anything but collecting money from me. As I stated before I have paid them 1/3 of what I owed [redacted] without any proof that they have done anything or tend to do anything on my behave. Once again their goal is to provide a high level of service which I am still waiting to see.     

Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11149749, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I did in fact accept Wall & Associates reduced offer in the event that my X-Husband's alimony became current. As of this date he is three months behind. Therefore I can now file a contempt citation. I asked if they would allow me to pay what I could on an accruing balance. I was advised that if I did not pay the monthly amount that they would not be able to continue working on my behalf. Wall & Associates are scan less, un-sympathetic, money based monsters. They consider themselves one of the leading tax representation firms, but they need to look at the results of the complaints received by the Revdex.com alone. On Monday, February 29, 2016, I was informed that my company had been sold. On Tuesday, March 1, 2016 interviewed by the new owner representatives. On Friday, March 4, 2016, I was informed that all positions had been filled, so I now no longer have a job. This is the second time within 7 months that my job was sold, the last time I informed Wall & Associates of this in August 2015, they advised my case would go into a non collections status with the IRS, but I still continued to pay my monthly fee, and they accepted the money. Once again I feel that I have been a victim of a scam and I request action to be taken for reimbursement of my money.
[redacted]

Dear Ms. [redacted], We are writing in timely response to the
additional comments for the above referenced complaint received on September 3,
2015 (copy enclosed). We are very sorry to hear that our previous response did
not resolve the concerns raised by Mrs. [redacted]. We would like to respond to
specific comments expressed by Mrs. [redacted]. Our previous response provided a
detail of the work performed on Mr. & Mrs. [redacted]’s case. It is unfortunate
Mrs. [redacted] feels as though we are “covering ourselves”. We do not falsify
information provided to the Revdex.com or any complaint filed by a client. We keep
very detailed notes of the conversations held and all work performed on each
client’s case. Therefore the information provided in our previous response was
true and correct. Our company adheres to strict ethical professional standards
and we work hard to cultivate those ethical standards within our company
culture. Again, we have not falsified any information in our previous response.
In the event any mistake was made on this case, or any other case, we would
certainly acknowledge it, and rectify it with our client immediately. It is
unfortunate that Mrs. [redacted] feels as though we padded fees. Our intention is not
to delay any taxpayer’s case. In fact, we have always kept an internal policy
that our caseworkers not be privy to client fees. Therefore, caseworkers have
no interest, or receive no benefits for a case taking more time to resolve.
This policy allows the case team to work as quickly and diligently on a
client’s case as possible in working towards an ultimate resolution. It also
helps to ensure that all clients are treated fairly with the same high standard
of effort and work no matter their fee. Mrs. [redacted]’s recent comments also state
that other companies charge “a flat fee”. Typically those flat fees are to
set-up an Installment Agreement with the IRS for the taxpayer to repay the
liability. Mr. & Mrs. [redacted] chose our company as we look into all avenues
available to resolve a taxpayer’s case. Furthermore, Mrs. [redacted]’s complaint
expresses concern regarding “The team suffer staff attrition to the point that
I never knew who I was talking too”. That is not the case for his file, as we
work in case teams at Wall and Associates, Inc. to ensure someone is always
available to take calls and complete the necessary work on cases. There was a
consistent member of the case team throughout Mr. & Mrs. [redacted]’s case. As
for the number of people working on our case teams, there normally is more than
one sole contact a client is provided with our company. This helps to assure
clients that they have a team member available to them at all times despite
normal work absences such as illness, vacations and lunch times. Finally, Mrs.
[redacted]’s most recent comments declare that “I found the employees to be very
young and non-professional”. Upon our review of the [redacted]’s case, nothing
indicates that our representatives handling their case acted or spoke in any
unprofessional manner when speaking with the [redacted]’s or the taxing authorities.
We are unsure where Mrs. [redacted] finds merit to that argument. Our staff are
experienced, well-trained and educated professionals. Her claims on this matter
are unfounded. When Mr. & Mrs. [redacted] met with our consultant, they were
provided with examples of cases that we had worked on and resolved with the
IRS. The [redacted]s were also notified of an average amount that our clients have
paid to resolve their liabilities. No guarantees were made regarding the how
and the amount that their liability would be resolved for. Unfortunately, while
working to resolve tax liability with the IRS, we are unable to make guarantees
on how long it will take for a request to process through and be completed as
well as what they will be willing to accept as a resolution of a tax liability.
As we mentioned in our previous response, we worked hard internally with the
clients regarding their fees multiple times. We offered the breaks on fees to
the clients due to their financial problems that they expressed to us. In good
faith, we offered these fee arrangements to these clients so that we could move
forward and fix their tax problem. However, unfortunately, our efforts still
were unable to keep the clients on board with our office. Throughout the entire
duration of Mr. & Mrs. [redacted]’s case, we have remained in communication with
them regarding the status of his case. Further, we prevented them from having
to communicate or negotiate directly with the IRS. We also successfully
prevented all further collection action from occurring. We performed an
extensive evaluation of their situation and discussed with them resolution
options based on provided information. Ultimately, we work hard to resolve our
client’s tax liabilities and concerns and take customer satisfaction seriously.
We would like nothing more than to resolve Mrs. [redacted]’s concerns regarding his
case and ask that she contact our office in order to discuss this matter
further. Additionally, there was documentation which was required to fully
complete the IRS Form 433-A which was not received from both Mr. & Mrs.
[redacted]. These document were also requested by the IRS on several occasions which
we were unable to fully supply as we did not receive them from the [redacted]s.
Additionally, there were many cases in which the [redacted]s’ case was placed into a
non-working status by our accounting department. These frequent and at times
lengthy periods of inactivity prolonged the case and halted all progression the
case team was making on working towards resolving their liability. We are sorry
to hear that Mrs. [redacted] remain dissatisfied with the services we provided. We
would be glad to discuss his case further and the work that was performed on
her behalf. While it is unfortunate we could not resolve this matter internally
with the client, please be aware that the attempts to do so were made including
many waivers of fees. If the Revdex.com has suggestions for how we can resolve this
with the clients we are certainly welcome those suggestions. If you require any
further information, please contact our office. Thank you for your time and
assistance with this matter. Sincerely

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Dear [redacted],We are writing in response to the recent complaint filed
against our company regarding the fees paid and services rendered to [redacted].
[redacted] sought out and hired our services in April of 2013 for administrative
tax representation.Walls & Associates, Inc. has spoken with **...

[redacted] and came to
a resolution that would see [redacted] case continue with our office and
ultimately allow our office to work the current Offer-in-Compromise that has
been sent to him for review.If you require any further information, please contact our
office. Thank you for your time and assistance with this matter.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I started doing business with Wall in 2014 . This started with a phone consultation and me giving a $[redacted] down payment to some lawyer here in [redacted] that I've never spoken to since. They guaranteed my a resolution to my tax issues within 4 months...its now 2017! During this period I mailed them copies of my financial statements and bills more than once. Ive had to deal with multiple people over the course of this time. each one asking for the same info over again..I called to complain multiple times always getting the same answer"some one will call you back" or they are out to lunch. After dealing with the frustration for two years I stopped payment and refused to return their calls. Each time I did talk to them the subject was when was I going to send another payment. Never that they got a resolution. Now im out of thousands of dollars and still have the same problem I started with..I will say that Atlas (their tax preparers)did prepare my tax paper half way right...some of my returns.. (years 2012 and 2013) were rejected by the IRS and sent back to me because walls sent them a photo copy instead of my original signature which caused those returns to be rejected. I had to send her the same information multiple times of which she never used much of it. This disreputable business should be shut down and never allowed to take advantage of consumers again.!!  I was told once when I called that they went through a personnel change because of people not doing their job but they still wanted that $[redacted] a month fee knowing that peoples cases were not being taken care of..Many times they had no idea idea who you were or anything about your case. All in all this a terrible company!!! This is one of the worst choices ive ever made in my life!!

WALL & ASSOCIATES, INC.PO Box 1301Pulaski, Virginia 24301Phone: 540-382-5662Fax: 540-246-0731Date: November 1, 2016By E-mail: [redacted] Revdex.com Serving Central VirginiaATTN: Ms. [redacted] 720 Moorefield Park Dr.Suite 300Richmond, VA 23236RE:  [redacted], Revdex.com Case #:...

[redacted]To Whom It May Concern,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms. [redacted]. Ms. [redacted] sought out and hired our services in July of 2015 for administrative tax representation.Our office has reviewed Ms. [redacted] case. Ms. [redacted] came to our office in July of 2015 with a balance in excess of [redacted] covering several tax years. During the course of her case Ms. [redacted], on several occasions, expressed concerns with her ability to pay the set monthly fee that she had agreed to. Our office on two separate occasions permanently reduced this monthly fee to better accommodate her needs. Our office also offered to waive some of our monthly fees if she would stay current with the monthly fee obligation moving forward. We worked with Ms. [redacted] extensively to see to it that we could continue to work her case. The case team responsible for her case, requested and received, special permission to work her case despite the fact it was currently in a status our company designates as Stop Work.Our office apologizes for Ms. [redacted] ongoing financial difficulties, but our office was hired to do a job and our office was performing the function that she had hired us to do. We are unable to grant refunds in situations that are the result of our client's ongoing financial concerns. We understand that tax matters in many cases will involve other financial issues as well and we will work with our clients, as able, to keep their cases active during such situations. It is unfair to our office, to demand a refund, after we have performed extensive work on a case and our clients have benefited from that work, merely because other financial matters have taken precedence for them.Our office is deeply saddened that Ms. [redacted] would file a complaint against us despite our ongoing and numerous attempts to work with her to keep her account active. Ms. [redacted]contacted our office on October 13, 2016 and terminated services of her own volition. Our Power of Attorney forms were revoked because our office cannot keep them on file for clients we are not representing. Wall & Associates, Inc., at this time, is unable to offer a refund for services that we have provided.If you require any further information, please contact our office. Thank you for your time and assistance with this matter.Sincerely,Wall & Associates, Inc.By:  Brandon G[redacted]

RE: Ms. [redacted]., Revdex.com Case#: [redacted] Dear Ms. [redacted], We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms. [redacted]. Ms. [redacted] sought out and hired our services in March of2016 for administrative tax...

representation. Ms. [redacted] hired our company in connection with an outstanding tax balance for the 2015 tax year. Ms. [redacted] was a client of Wall & Associates, Inc. for around 28 days and did not provide the case team an adequate opportunity to address her tax controversy. A lot of work goes into preparing a case file and setting it up for a successful resolution. This requires the skills and competencies of a variety of people within our office and the initial fee is intended to offset this additional amount of work. The initial fee for a case is paid with the understanding that this will remunerate Wall & Associates, Inc. for the initial work on a case. Ms. [redacted] was with us for a total of 28 days and the same amount of work that goes into any case went into hers as well. In her complaint Ms. [redacted] states our company, did nothing, but this could not be further from the truth. During the 28 days she was a client of Wall & Associates, Inc. our office had already established ourselves as representing her before the IRS and the IRS was contacted to discuss her account. Furthermore, several calls were placed to Ms. [redacted] in order to determine her current financial situation, including a call on March 23, 2016 to do a complete review of her financial situation. Wall & Associates, Inc. is not a fraud and we work very hard to ensure our clients receive fair and competent representation before the IRS and state taxing authorities. Our office is more than willing to continue an open channel of communication with Ms. [redacted] and would like nothing more than to represent her before the IRS regarding her tax controversy. If you require any further information, please contact our office. Thank you for your time and assistance with this matter. Sincerely, Wall & Associates, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution...

is satisfactory to me. would like to know when mark will come out and complete the roof. I realize that now the weather is not good for roofing but would like a date that I can expect the work to be completed by. Since, Mark completed at least two jobs after he started my job. My job should be first on his list this spring. Thank you. 
Regards,
[redacted]

Dear Ms. [redacted], We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms. [redacted]. Ms. [redacted] sought out and hired our services in March of 2014 for administrative tax representation. In her complaint Ms....

[redacted] lists several concerns that I will attempt to address. First, our office does not prepare tax returns. This is made clear in our initial consultations with clients. Our office handles every administrative tax issue except the preparation of tax returns. Wall & Associates, Inc. is an administrative tax resolution firm, not a tax preparation firm. Unfortunately, our office cannot prepare Ms. [redacted]'s 2012 tax return because of this. We simply don't offer the service. Our office does have a sister company who does, and unfortunately, their fee structure is entirely separate from our own. Referrals are made for our clients upon request or they are free to go to any reputable local preparer in their area. Our office does require an initial fee to begin work on a case and a monthly fee afterward to continue work on a case. Our fees are fairly offered and no potential client should feel pressured into accepting them. When difficult life circumstances arise our office can work with our clients in regards to their monthly fees, but a continuing fee is a requirement for any work to continue on a case. Our office in good faith has worked with Ms. [redacted] in the past and did waive the December 2014 monthly fee in good faith to allow her additional time and funds to have the 2011 and 2012 returns prepared. Our office did ask Ms. [redacted] on multiple occasions for the 2012 tax return as it was causing a delay in the resolution of her case. Unfortunately, the receipt of financial information is but one part necessary in resolving a tax controversy. Another equally important part is the filing of all required missing returns and ensuring returns moving forward with not generate a balance. Our office has supplied Ms. [redacted] with the applicable wage and income transcripts for the 2012 year as well as a copy of the 2012 1040 Form and Instruction Booklet. Our office is more than willing to continue speaking with Ms. [redacted] and working with her to resolve her tax controversy. We encourage her to reach out to us directly with further questions. If you require any further information, please contact our office. Thank you for your time and assistance with this matter. Sincerely, By: Brandon G[redacted]

WALL & ASSOCIATES, INC.P.O. Box 747 Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114November 1, 2016By E-mail: [redacted]Revdex.com Serving Central Virginia ATTN: [redacted]720 Moorefield Park Dr. Suite 300Richmond, VA 23236RE:  Mr. [redacted]; Revdex.com Case#:...

[redacted]Dear Ms. [redacted],We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr. [redacted]. Mr. [redacted] sought out and hired our services in March of 2016 for administrative tax representation.Mr. [redacted] hired Wall & Associates, Inc. to address a number of complex tax issues arising from [redacted] and state assessed balances covering a number of years. In reviewing this case, our office would like to stress that Mr. [redacted] has been apprised of the situation involving his case every step of the way. Within 2 months of case assignment our teams had offers submitted to both the [redacted] and state.In speaking with the team manager involved with his case it appears that Mr. [redacted]'s concerns arise out of the fact the [redacted] has erroneously closed his Federal Offer in Compromise. On October 14, 2016 our office received notification from Mr. [redacted] that the [redacted] Offer Examiner assigned to his account was requesting contact within 10 days. Our office placed calls to the Offer Examiner on October 17, October 18, October 20, and October 27, but our calls went unreturned.Subsequently an undated notice returning the offer was received in our office on November  1'1,2016. It appears the [redacted] has erroneously closed his offer and we will be working to get it reopened.In reviewing Mr. [redacted]'s state offer, he is aware that the information that we have requested from him currently differs from information he has previously provided. The State Offer Examiner assigned to his case is requesting financial information related to his non-liable spouse. Our  office,  per  standard  practice  at  any  tax  resolution  company,  does  request     additional information when we need it in order to ensure a rapid resolution to any case. I apologize for any inconvenience this may have caused Mr. [redacted].Mr. [redacted] brings up issues related to prior medical concerns that may have personally affected him. Our office is experienced in tax resolution procedures and would like to explain that the [redacted] and State review offers almost entirely based on our client's current financial situation. Previous medical concerns or hardships do not normally play a central role in arguing an [redacted] or State offer in compromise though they may occasionally be referenced.Our office does market to individuals who have outstanding tax matters with the [redacted] and State taxing authorities, we handle complex tax matters on a daily basis; however, our office does not market to those who are merely in financial trouble, though the two do frequently overlap. Our office does not push our fees on anyone who is unwilling to accept them in return for the services we provideAt this time our office is unable to offer Mr. [redacted] a refund for services we have provided. The immediate needs of his case include speaking with him to ensure that the [redacted] Offer in Compromise is expediently reopened and the ongoing deadline being met to provide financial information for his non-liable spouse to the state.We trust this response responds to Mr. [redacted]'s current concerns. If you require any further information, please contact our office. Thank you for your time and assistance with this matter.Sincerely,Wall &  Associates, Inc.By:  Brandon G[redacted]

We are writing in response to the recent complaint filed
against our company regarding the fess paid and services rendered to [redacted].
[redacted] sought out and hired our services in April of 2017 for administrative
tax representation.Our office has already spoke at length in regards to this
client...

concerns. Our office was provided information from an agent of the [redacted] that ultimately turned out to be incorrect. The vital information
this client mentions is specific taw withholding information required to file a
number of missing [redacted] Income Tax returns for a number of years. Our office
was informed by the [redacted] that this information could be
obtained from the [redacted]. Ultimately it appears it could not
be. In resolving a tax controversy our office is sometimes presented with
misinformation from taxing authorized and it is necessary for our office to
address these issues as they occur. While the error in question is not the
fault of Wall & Associates, Inc. we do apologize that this occurred.Our office has in follow up to this complaint also addressed
any lingering billing concerns this client might have had at the time of him
ending services with our company.If you require any further information, please contact our
office. Thank you for your time and assistance with this matter.Sincerely,Brandon G[redacted]