Wall & Associates

We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] *** [redacted] sought out and hired our services in October of for administrative tax representations.In reviewing the concerns that this client specifically lists our office would like to provide an appropriate rebuttal that clarifies our position regarding the matters surrounding his caseThis client brings up concerns related to a scheduled hearing that occurred in the f*t part of this caseAs our office has explained to this client our office did contact the appropriate personal to hold the hearing with the ***They failed to answer the phone or return our call so that the hearing could be appropriately heldA day prior to the hearing our office prepared and forwarded a number of documents supporting this client’s position related to Federal Tax audits for and Fax confirmations are enclosed in this response for this client’s records.This client states that he was not afforded an opportunity to speak with his case managerThis is not accurate as on several occasions this client was in communication with the team manager assigned to his case Team Managers of Wall & Associates, Incare available to speak with clients upon request, routinely communicate with clients to ensure adequate quality of service, and to simply work cases towards a successful resolution This opportunity was afforded to this client and subsequently he took advantage of it.Wall & Associates, Incdoes employ a team environment to resolve casesDuring this clients’ time with our company his case team remained fairly consistentAdditionally, this client did not bring up these concerns to the team manager, during one of their several conversations, to address this issueA single contact point could have been provided upon requestHis concerns related to caseworker competency also do not appear to have been mentioned to the team manager during one of their calls.This client is aware of the fact that he was provided consistent communication on his case and this concern does not appear to have been mentioned to anyone working his case until we were notified via receipt of this complaintOur office on several occasions explained the difficulty in resolving his case via the offer methodOur team presented additional options that could have successfully resolved his case sooner, but this client did request to continue on with our services so that his preferred method of resolution could be attemptedOur office is response was working with this client to put him in a position where an offer could be accepted.Our office is unable to grant refunds to cases where our personnel took all appropriate actions in resolving a tax controversyWe stand behind the work we performIn response to the concerns presented by this client our office did offer to provide this client a summary of the work that was performed on his caseThis client turning down our offer.If you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely,Brandon G [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] , here is a summary of our conversation via phoneWall and Associates is making it sound as if they have use many hours in taking on this case for my wife and II hardly believe that they had to call the [redacted] twice to see if we were in threat of collections, due to the fact that the letter I received from the [redacted] indicated that we were not in any way in threat of collections from themAs far as the discrepancy in the social security number I am the one who made this clear in the first placeThere is no way that they would have to call the ***, because all the facts were given to them in detail in the letter that was written to me from the ***!!! I never was made aware of a conference that was supposedly scheduled for March 23, I know that there is more than one way to get this problem of a $ [redacted] [redacted] dept taken care of, Wall and Associates is just one of several waysThe other option was to have my tax return amended and in fact is what I chose to do, thus canceling the service that wall and Associates were hired to doMy wife did in fact file a dispute with our credit card company but they were also deceived by Wall and Associates by the letter that was sent to them from Wall and Associates, we did not receive a credit for their charge.Wall and Associates was paid ***[redacted] on a [redacted] credit card, ***[redacted] on a [redacted] card and $**[redacted] by personal checkWe are not asking for a full refund, only for a portion of it, being the ***[redacted] paid on [redacted] ***Please remember they were hired to negotiate a tax dept to the [redacted] which in fact they never had to do.In closing, weather we receive a credit or not we would like our complaint to remain on record as to warn other consumers of this companies business practicesThank You [redacted] ***

This company is a scam and does not provide the services they verbally claim to provide nor do they respond to frequent calls for updates They should be criminally investigated for taking advantage of hard working individuals who earnestly want to solve their tax issues

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Wall and Associates is a professional Con organization, the firm has the reputation of cheating and deceiving, I have experienced this first handI would not have asked for reimbursement of any sort if the firm had represented me or had done something substantial that I could not have done myselfWall and Associates first gave me the impression that they had my situation under control and did not want me to contact the IRS directly but is now saying that they have no control on the time line of response from the IRSIf this had been clearly communicated to me I would have filed the same documentation they sent on my behalfI did not have time to do this before that's why I hired a firm to do it for me but had been deceived the entire time Wall and Associates is well versed in crafting counter commentaries without taking any responsibility for their devious business practicesI have indicated most of my concerns and experience dealing with this firm in previous responses and have no additional statement at this pointIt would lead no where with this firm since they have pocketed my money, it is not their concern that as a customer I had absolutely not gained anything out of my investmentTherefore I will not accept what they are noting, I have been misrepresented and deceived, that is the fact This firm should not be allowed continue to do this to people Regards, [redacted] ***

Made initial contact Feb2012, $down! $per month until tax issue resolved! Actually paid more to Wall and Associates than to the agreed balance to the [redacted] and State for delinquent taxes This issue could have easily been resolved within one-two years Took almost one year just to gather financial information, kept having to resend same information over and over due to changes in the staff handling case The first year was a total loss due to this incompetency, yet Wall received $in monthly payments plus the down payment for a total of $Over half way into the 2nd year we finally were working with a team that had more on the ball and we were getting somewhere The [redacted] Office in Cincinnati then became the stumbling block (this [redacted] Office was on the National news for their questionable proceedures)The first of this team changed and we were dealing with an all new Team, the good news was the previous team finally sent the required financial information the [redacted] required and the State had made direct contact with us to set up a payment planIn order to simplify the financials a divorce and separate living arrangements had to occurThe Team working the case mid appeared to be working hard to resolve the situation Finally, by Dec2014, got the [redacted] & State to agreed to a set payback amount Also reached agreement with Wall Assocto one-half of the Dec monthly payment and no further payments to be made as we were just waiting for [redacted] final letter Total paid to Wall from Feb 2012- Dec $ Cudos the the Team, lead by [redacted] S*** It's a shame we couldn't have had [redacted] in charge in the beginning, it would have been less stressful for all involved

Revdex.com Serving Central Virginia ATTN: [redacted] Moorefield Park DrSuite Richmond, VA RE: [redacted] : Revdex.com Case #: [redacted] Dear Ms [redacted] , We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms [redacted] Ms [redacted] sought out and hired our services in August of for administrative tax representationI have enclosed a copy of a 1prepared case summary that was forwarded to Ms [redacted] on November h for her referenceMs [redacted] lists several issues in her complaint that our office will addressAs always, the best way to ascertain the reason for certain actions taken on a case in lieu of others is to merely contact our officeMs [redacted] states that she believes our company may be attorneysTo clarify, Wall & Associates, Incstaff are not attorneys, we do not hold ourselves out to be attorneysWe make this clear to clients at the onset of their case to ensure miscommunication issues do not arise during the caseOur office has worked with Ms [redacted] for several years in order to obtain a favorable resolution to her tax issuesOur office submitted an offer in compromise on two occasions for Ms [redacted] The first offer was submitted in early October of In November of our office was informed that Ms [redacted] was considering filing bankruptcyMrK***, an authorized contact on Ms [redacted] 's case, was informed that filing bankruptcy would cause any offer to be closed, he stated to our office that he would recommend to Ms [redacted] that she not file bankruptcyOn February 18, our office was informed by the offer examiner assigned to Ms [redacted] 's case that the offer had been closed due to an ongoing bankruptcyOur office was unable to submit an additional offer until the bankruptcy coding had been removed by the Internal Revenue Service and the bankruptcy had been finalizedMs [redacted] informed us the bankruptcy was completed on May 13, The second offer was submitted to the IRS on July 16, and was assigned in early October of 2016, but due to billing discrepancies on Ms [redacted] 's account we were not able to argue the offer for herOur office is more than willing to work with our valued clients when billing complications occur due to circumstances that arise during their caseOur office was very accommodating in this regard with Ms [redacted] Our office has worked very hard to address her ongoing tax liability and bring it to a succt!ssful resolutionUnfortunately, circumstances arose during her case, which were not the fault of Wall & Associates, Inc., that significantly hindered her caseMs [redacted] mentions repeated requests fur updated Power of Attorney formsOur office does request updated Power of Attorney forms when necessary to increase the number of individuals who can actively represent a client on a caseThis is standard practice and is purely for the benefit of our clientsMs [redacted] mentions speaking with Ms [redacted] at the IRSI cannot comment as to the reasoning behind this agent's defamatory statements, but it is important to remember that our office aggressively defends our clients' interests and some agents may have a negative impression of the tax resolution industry or our companyThis is unfortunate, but our tremendous record of success stands in stark contrast to Ms [redacted] 's defamatory statementsOur office cannot authorize the full refund of the fees paid to our companyOur office has not taken advantage of Ms [redacted] and we have worked to resolve her case in a professional and competent mannerOur office would never delay a case to facilitate collection of a monthly feeThe added administrative burden make this an unreasonable assumptionOur case teams are incentivizecl to hpossibleWe have nut defrauded Ms [redacted] and it is unfortunate that she feels this has been the caseI hope she will review the attached case summary and understand why our office cher a refundIf you require any further information, please contact our officeThank you for your time and assistance with this matterSincerely, Wall & Associates, Inc.By: Brandon G [redacted] Enclosures: As Stated WALL & ASSOCIATES, INCP.OBox Pulaski, VA Phone: 888-680-Fax:888-678-November 18, Robin [redacted] [redacted] *** [redacted] *** Dear Ms [redacted] : It is our goal to provide a high level of service to all of our clients while working to bring their tax matters to an ultimate resolutionWe work very hard to ensure that we are doing our best in these regardsBelow, you will find a summary of the action taken by our company on your caseYou sought and obtained administrative tax representation from Wall & Associates, Incin connection with outstanding tax matters with the Internal Revenue Service (IRS) and state of OhioYour file was established on August 30, 2013, and we began working immediatelyWe called you tha: day to discuss some initial information regarding your case, introduce the team that would be working with you, and schedule a follcall with you for September 12, so that we could discuss your case in greater detailWe faxed Power of Attorney forms to the Central Authorization File (CAF) Unit of the IRS to notify them of our representationWe then prepared a formal, written request to have your account placed in Currently Not Collectible status, and submitted it to the IRS for processingWe mailed several letters to you that day, including a request for the initial financial information we would need in order to evaluate your case, and updated Power of Attorney forms for both the IRS and stateWe attempted to speak with the IRS Practitioner Priority Service that day to discuss your aecount, but were unable to reach an agent directlyWe called the IRS Practitioner Priority Service (PPS) on September 4, and spoke with Mr [redacted] He advised us that you had no outstanding balances at that time, and that all required returns had been filed, but that your return was under review for underreporting, and a balance would be assessedWe then called the state of Ohio and spoke with StacyShe advised us that you had small balances for tax years 2005, 2007, 2008, and 2009, and that we would need to contact the state Attorney General's office for more informationWe called them that day, and were advised that your name and Social Security Number were not on file, and they had no record of your accountWe spoke with MsCalabreeze with the IRS Automated Collection Service on September 6, 2013, and requested a collections hold on your accountOn September 10, 2013, we received updated Power of Attorney forms from you, along with some of the initial financial information we had requested, and saved copies to your fileWe mailed a letter to you that day regarding our representation, and returned a call to youWe discussed an email you had sent to us, and also requested paperwork regarding your service-related medical issues, as this could assist us with your caseWe received these documents from you that day, and responded to your email to confirm receiptOn September, 12, 2013, we spoke with you for our previously scheduled conference call, and discussed your case in detailYou provided information regarding your current financial and medical situations, including your monthly income and expensesOn October 14, 2013, we called the Ohio Attorney General's office regarding your case, but were unable to speak with a representative, as their office was closed for a holidayWe called the following day, and were informed that they still did not have record of your account on fileOn October 25, 2013, we placed a call to you to discuss any recent changes to your financial situationWe explained that we had been in contact with the state, but had not been able to discuss your account, and you stated that you were not aware of any balances you had with the stateWe called you on November 27, 2013, and discussed your caseWe explained that you would have IRS balances for tax year 2011, but that they had not yet been assessedYou stated that you were working on obtaining disability, and had hired an attorney to assist you wHh thisWe then mailed a letter to you to advise you of our recent office address changeWe spoke with you on December 13, 2013, and you stated that you were being denied for disability and Social Security income, and that your wounded warrior benefits would likely run out in early We also discussed several of your monthly expenses, including a USAA loan, and the $per month you paid toward your car loanWe used this information to prepare an updated financial statement, and on December 16, 2013, we obtained updated IRS Account Transcripts in order to verify the balances on your accountAt that time, your balances had not yet postedWe received your federal and state tax returns on December 17, 2013, and saved copies to your fileOn December 26, 2013, we mailed a letter to you to update you on the status of your caseOn January 2, 2014, we received an email from you containing several IRS notices, which we saved to your fileWe called you that day and advised you that these were computer generated notices, which you would continue to receive while you had an outstanding balanceWe called the IRS underreporting unit on January 10, 2014, and spoke with MsMarcinasWe requested the CPnotice for tax year 2011, and received it via fax that dayWe mailed a letter to you on January 29, 2014, reminding you of the upcoming deadline to file your returnWe spoke with you on February 18, regarding your case, and explained that we were following up with the IRS, and waiting for your balance to postWe mailed a letter to you on February 28, 2014, reminding you to send copies of any IRS notices you receivedWe requested and received updated IRS Account Transcripts on March 14, 2014, and determined that your balance had not yet postedWe spoke with you that day, and you stated that you had not yet filed your returnYou stated that you would likely owe a balance, and we asked that you file the return so that we could include the balance in an Offer in CompromiseWe mailed a letter to you on March 24, requesting a copy of your tax return as soon as it was completedOn April 2, 2014, we received your federal and state returns, and saved copies to your fileWe prepared cover letters, and submitted your original returns to the IRS and state via certified mail on April 8, We spoke with you on April 24, 2014, and discussed your current financial situationYou explained that your current income source would be ending, and that you had applied for Social SecurityWe emailed you a copy of the financial statement we had prepared on your behalf on April 25, 2014, and asked that you review it for accuracy, sign, and return itWe spoke with you on April 28, regarding an error on the financial statement, and corrected our copy with the information you providedOn April 29, 2014, we mailed a letter to you informing you about an ongoing solicitation scam that our office had been made aware of, in which individuals were impersonating the IRS, and calling taxpayers in an attempt to gather personal and financial information from themWe called you on May 16, regarding your financial statement, as we had not yet n!ceived it, but were unable to reach you and had to leave a voice messageWe spoke with you later that day, and you stated that you had sent an email requesting that your Social Security Number be corrected, and a new copy of the form sent to you for signatureWe made this correction and sent the updated financial statement to you via email on May 19, On May 29, 2014, you called us and stated that you had received an IRS notice that they were making changes to your tax returnWe asked that you send a copy of this notice to us so that we could review it, and respond if necessaryWe explained that your tax return had been under review, and that this was likely the letter notifying you that they had assessed the additional balanceOn June 6, 2014, we spoke with you regarding this notice, as we had not received it from youYou also advised us that you had an attorney assisting you with your tax matters, and would like us to speak with himWe received an email from you on June 9, regarding your financial statement, and called you that day to discuss it, but were unable to reach you and had to leave a voice messageYou returned our call, and we discussed your financial statementAt that time, you informed us that you would rather have us communicate through your attorney, and we asked for a signed statement allowing us to speak with him in detail regarding your caseWe also discussed the Notice of Deficiency process, and the Tax Court rights afforded to you by this noticeWe spoke with you again on June 23, 2014, and on June 30, 2014, we mailed a letter to you requesting a signed authorization for us to speak with your attorneyWe spoke with you on July 7, regarding an IRS notice you had received about our Power of Attorney formWe explained that these notices were common, and that we would respond to itYou requested copies of all IRS correspondence, which we agreed to send to youWe inquired about the signed authorization for us to speak with your attorney, and you stated that you had sent it to us via emailWe verified that we had not received it, and you re-sent it to us that dayWe attempted to call you to confirm receipt, but had to leave a voice messageWe placed a call to your attorney, MrK***, on July 16, 2014, but were unable to reach him and had to leave a voice messageHe returned our call the following day, and we explained the Tax Court waiver, which we had mailed to you the previous dayWe asked that he have you sign this and return it, and explained the next steps 'in your caseAt his request, we emailed a copy of the tax court waiver to him that dayWe received it back from you with signature on July 21, 2014, and saved a copy to your fileWe also spoke with you that day, and explained that we would forward it to the appropriate parties, and that we would send copies of all IRS correspondence to you by the end of that weekWe prepared this information, and sent it to you on July 23, via certified mail and emailWe spoke with you regarding the correspondence on July 25, 2014, and explained that the majority of our work with the IRS was done via phoneWe further discussed the financial review we had performed on your case, as well as the Offer in Compromise processOn August 28, 2014, we attempted to obtain updated IRS Account Transcripts in order to determine whether your balance had posted, but were unable to do soWe spoke with MrK*** that day and explained that we would need updated Power of Attorney forms from you in order to do soWe further explained that after the balance had posted, we could finalize your Offer in Compromise documents and send them to you for signatureWe received a call from you the following day, and you requested that we send the Power of Attorney forms to you via emailThe forms were sent to you that dayWe received the signed Power of Attorney forms from you on September 2, 2014, faxed them to the Central Authorization File (CAF) Unit of the IRS, and saved copies to your fileWe called the IRS Automated Collection Service (ACS) on September 15, 2014, and spoke with MrPhelpsHe advised us that there was an updated balance for the tax year, and stated that he would fax updated Account Transcripts to usWe spoke with you that day and explained this, and discussed our plans for your caseWe called the IRS ACS the following day, as we had not received the updated Account Transcripts, and received them from MsW [redacted] that dayWe reviewed them, determined that your balances had not yet posted, and saved copies to your fileOn September 19, 2014, we mailed an informational letter to you regarding the IRS federal tax lien processWe called the IRS underreporting unit on September 23, 2014, and spoke with MsF [redacted] regarding your accountShe stated that your balance sho.uld he assessed soon, and we explained that we needed this to be expedited so that we could submit an Offer m CompromiseShe stated that she would request the CPto be issued, and that the assessment should close within a few weeksWe called you that day and explained our conversation with MsF [redacted] We verified the information on your financial statement, and in anticipation of the balance posling, we prepared Offer in Compromise documents and emailed them to you for review and signatureW e received your signed financial statement on September 25, 2014, and called you the following day to request the signed Offer documentsYou stated that you would print the forms and mail them to us the following MondayOn October 1, 2014, we received the signature page of your Offer documents, and saved a copy to your fileWe verified on October 6, that your balance had posted, and immediately sent your Offer in Compromise documents to the IRS via certified mailWe mailed a copy of the submission letter to you for your records, and called you to inform you that it had been mailedWe received an IRS notice regarding the changes to your return on October 16, 2014, and saved a copy to your fileOn October 31, 2014, we received notification that your Offer in Compromise had been received by the IRSWe called you on November 7, and explained that your Offer had been received, and was awaiting assignment to an Offer ExaminerWe discussed the timeframe for an Offer, and mailed a letter to you that day to advise you that your Offer was in queueAt your request, we called MrK [redacted] that day, and explained the Offer process to himHe stated that you were considering filing bankruptcy, and we advised him that doing so would cause your Offer to automatically be rejectedHe stated that he would advise you against filing bankruptcy at that timeWe received a message from our accounting department on November 21, 2014, asking that you call MrK [redacted] to discuss concerns regarding your caseWe spoke with him that day, and further discussed the Offer in Compromise process, and the associated timeframesHe stated that you were in a dire financial situation, and we agreed to submit a request for a member of our Client Services Group to contact you and discuss your fees, as the case team did not handle that portion of your caseWe called the IRS on November 24, and spoke with MsBanchbag, who verified that your Offer had been received and was still in queue to be assigned to an Offer ExaminerOn December 9, 2014, we called the state of Ohio and spoke with Angela regarding your accountShe confirmed that you had no outstanding balances, and that all required tax returns had been filedWe also received notification that day from our Client Services Group that your account had been placed in a monitoring status until your IRS Offer was assignedOn February 18, 2015, we received an IRS notice stating that your Offer in Compromise had been closed due to bankruptcyWe spoke with you that day, and you confirmed that you had filed for bankruptcy, which would be closed within the monthYou stated that you had spoken with the IRS, and they had advised you to submit a new Offer once your bankruptcy was completeWe explained that speaking with the IRS directly could cause them to revoke our Power of Attorney form, and also confirmed with you that you had not included your tax balances in your bankruptcy filingWe received an email from you regarding this on March 23, 2015, and you requested that we file a new Offer in CompromiseWe verified through IRS Account Transcripts that your bankruptcy code had not yet been closed, and called you to discuss thisWe explained that we could send a new Offer at that time, but that it might be rejected if we did so before the bankruptcy code had been closedYou ultimately decided that it would be best to wait until this code had been closed before submitting a new OfferWe received an email from you on May 13, 2015, advising us that your bankruptcy was complete, and you were ready to submit a new OfferWe discussed this with our Client Service Group, as your case was still in monitoring status, and were advised that we could submit a new Offer without resuming your monthly billingWe requested and received updated IRS Account Transcripts on May 20, 2015, and confirmed that the bankruptcy code was closedPer these transcripts, you had not yet filed your return, but had filed an extensionWe spoke with you that day, and you stated that you hac the return finished and would submit itYou confirmed that there were no changes to your financial statement, and.we mailed an updated copy to you that day, along with the updated Offer in Compromise documentsWe received these documents from you with signature on June 17, 2015, and submitted them to the IRS that day via certified mailOn July 16, 2015, we received an IRS notice regarding your overpayment being applied to your outstanding balanceA copy of this notice was saved to your fileOn October 7, 2015, we received a message from MsBrooks with the IRS, and returned her call, but were unable to reach her and had to leave a voice messageWe also attempted to call her the next day, but were unable to reach her, and a message was leftWe received an IRS notice on October 15, 2015, requesting additional financial documentation, as well as Offer in Compromise fees, in order to review your OfferWe called you that day to discuss this, but had to leave a voice messageWe then mailed and emailed a letter to you regarding the information that had been requestedYou returned our call later that day, and we spoke with both you and MrK [redacted] regarding your OfferWe explained that it had been assigned for review, and that there was a deadline of October 23, to provide the requested informationWe explained that if this deadline was not met, the IRS could close the Offer, and MrK*** stated that you would begin working on gathering the informationWe attempted to speak with you on October 23, 2015, as we had not yet received any of the informationWe were unable to reach either you or MrK***, and left messages for you bothWe sent a fax to MsBrooks that day, requesting additional time to provide this information, and also left several voice messages for her that dayMsBrooks returned our call on October 28, 2015, and stated that she would allow us until November 6, to provide the requested information, as well as the Offer feesWe were notified by our accounting department on November 4, that your account had been placed in a non-working status, due to a payment discrepancyWe called you on November 6, to discuss this, as well as the requested information, but were unable to reach you, and had to leave messages for both you and MrK***We received an email from you on November 9, 2015, regarding your caseWe placed a call to you that day, but were unable to reach you and had to leave a voice messageUltimately, we work hard to resolve our clients' tax liabilities and concerns and take customer satisfaction seriouslyWe have worked very hard on your case during the time we have represented you, and would like nothing more than to resolve any misunderstanding or miscommunication that h~ taken placeThere are still resolution options available for your tax matter, and I request that you contact me directly to discuss moving forward with your case as quickly as possibleWe want you to be satisfied with our services, and request that you please contact our office so that we may promptly resume work on your caseThank youStefanie [redacted] Team Manager

Dear Ms [redacted] , We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms [redacted] Ms [redacted] sought out and hired our services in May of for administrative tax representationI have attached a case summary that details the actions that took place on Ms [redacted] case during her time as a client of our officeMs [redacted] states several concerns in her complaint that we will attempt to addressMs [redacted] states that she received a notice indicating that we were no longer representing herThere has been an ongoing payment discrepancy on Ms [redacted] account since December of and our office had to revoke our Power of Attorney forms with the IRSThese can be refiled if necessary and representation can be resumed, but our office cannot keep Power of Attorney forms on file with the IRS when we are not actively representing a clientThe failure to revoke Power of Attorney forms causes an unnecessary risk to our former and current clients as it generates additional IRS notices that could be seized and used for disreputable purposesOur office is concerned with keeping all of our current or former clients as safe as possibleSecondly, our office cannot keep Power of Attorney forms on file while not actively representing a client because IRS personnel will attempt to contact our office to discuss tax matters for an individual we cannot represent at that timeThe IRS could view this as an intentional attempt to merely delay collection action and could result in repercussions for either Wall & Associates, Incor the client in questionWe simply could not in good faith keep them on file while we were prohibited from engaging with the IRS regarding Ms [redacted] case.The next concern that [redacted] raises is communicationOur office has tried multiple times to reach [redacted] and speak with her [redacted] has stated herself that she disliked speaking with us at this timeWe encourage her to read to enclosed case summary which will details those attempts [redacted] states that our company was negligent in our attempts to address her tax controversyThat is not trueOur office prepared and sent her all required offer documentation for signature on July 31, The original ink signature documents were not returned to our office through December of despite out office trying to get them returnedWe did eventually receive them, but by that point the forms that the IRS would accept had changed and they could not be submitted.Our Client Services Group has spoken with [redacted] and stated we could review her case and get back with regarding the potential for a partial refundHowever, we did not state that we could offer a partial refund or that one is warranted based on the actions taken to date on the caseOut office has left several voicemails trying to reach her and communication with [redacted] has been very sporadic.We are deeply disappointed that [redacted] is not satisfied with the services we have provided to date but no one has taken advantage of herOur office worked is as rapidly a manner as possible to address her tax controversyWe do apologize that our office have caused her a hardship, but that does not negate the hard work that did go into her caseIf you require any further information, please contact our officeThank you for your time and assistance with this matter

To Whom It May Concern, We are writing in response to the follow up complaint response from Mr [redacted] Mr [redacted] sought out and hired our services in August of for administrative tax representationIn order to better address Mr [redacted] 's concerns, I have instructed the case team responsible for his case to forward him copies of all physical correspondence between our office, the Internal Revenue Service, the [redacted] Department of Revenue, and [redacted] Department of RevenueI will ensure this correspondence is mailed to himIn conjunction with the previously provided case summary we trust this will satisfy his inquiry into the matter and provide him with the documentation he is seekingI was notified on January 6, by one of the s.taff in our Client Service Group that Mr [redacted] was offered fee consideration so that we could actively continue to work his case and resolve any ongoing discrepanciesHe subsequently turned down that offerI once again can assure him our office ha~ spoken with all interested taxing authorities regarding his accountI sincerely hope the correspondence he is going to be provided will satisfy his concerns regarding that matterWe encourage Mr [redacted] to contact us direc.tly with any subsequent questions he may have or to discuss the terms related to any requests for a full or partial refundOur office wants to ensure that we address all of his concerns and the best way to do this is to simply speak with someone at Wall & Associates, IncIf you require any further information, please contact our officeThank you for your time and assistance with this matterSincerely, Wall & Associates, Inc

We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] and [redacted] They sought out and hired our services in November of for administrative tax representation.Our office has attempted to reach this client on both May and May to address any concerns he has with the case work regarding his caseIn review it appears that our office was attempting to setup an installment agreement in response to his request for us to do soThis does not appear to have been successfully accomplished, but is certainly something we can doIt appears that at the time of this complaint our office was awaiting a form 433-D, Installment Agreement to be returned which would accomplish the request in questionAdditionally, on April 21, our office submitted an IRS request to abatement specific penalties and interest-on-penalties on the account.We request this client contact us at [redacted] to discuss his specific concernsAt this time our office is unable to grant a refund but would be willing to work with [redacted] in order to see a satisfactory resolution to his case.If you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely,Brandon G [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I paid Wall & Associates on 3/no action was taken until 12/I paid monthly with no resolution to my [redacted] issues, I continued to pay monthly until ran out of funds with no resolution to my [redacted] issuesI was taken advantage by this firm another Attorney contacted me it takes tdays to resolve [redacted] issues Wall & Associates did not stand up to their part of the agreement, I was taken advantage of by this firm they do not deliver the promises they makeI was laid off from [redacted] in 2/tis was one problem I wanted to resolve with no results form this firm, I am due a refund because of negligence on tier part.Company like Wall & Associates need is unfair their customers .Thank You! [redacted] Regards, [redacted] ***

WALL & ASSOCIATES, INC.P.OBox 747Marshall, Virginia 20116Phone: 877-291-1109Fax: 877-291-1114By E-mail: [redacted] Revdex.com Serving Central VirginiaATTN: [redacted] Moorefield Park Dr.Suite 300Richmond, VA 23236RE: Mr [redacted] ***: Revdex.com Case#: [redacted] Dear Ms [redacted] ,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Mr [redacted] Mr [redacted] sought out and hired our services in October of for administrative tax representation.Our office has attempted to address all of Mr [redacted] concernsThere is no further information that our office can provide in regards to his caseOur office is committed to working with our client in any manner necessary to see their tax matter resolved successfullyOur office has attempted to waive a number of the fees that Mr [redacted] agreed to pay in order to address his concerns and see that his tax controversy be resolved in as quickly a manner as possibleFurthermore, our office has agreed to review his fees at the end of such term and make additional modification as necessaryNo further forms of consideration can be granted at this time.In the past Wall & Associates, Inchas utilized the services of the Revdex.com Arbitration processWe remain open to utilizing that in this case as well should Mr [redacted] continue to have concerns regarding the fairness of the options we have presented to himOur office has done what was necessary in order to try and address Mr [redacted] concerns and believe that we have fairly presented a solution to resolving his concerns.If you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely,Wall & Associates, Inc.By: Brandon G [redacted]

WALL & ASSOCIATES, INCPO Box 1301Pulaski, Virginia 24301Phone: 540-382-5662Fax: 540-246-0731Date: November 1, 2016By E-mail: [redacted] Revdex.com Serving Central VirginiaATTN: Ms [redacted] Moorefield Park Dr.Suite 300Richmond, VA 23236RE: [redacted] , Revdex.com Case #: [redacted] To Whom It May Concern,We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms [redacted] Ms [redacted] sought out and hired our services in July of for administrative tax representation.Our office has reviewed Ms [redacted] caseMs [redacted] came to our office in July of with a balance in excess of [redacted] covering several tax yearsDuring the course of her case Ms [redacted] , on several occasions, expressed concerns with her ability to pay the set monthly fee that she had agreed toOur office on two separate occasions permanently reduced this monthly fee to better accommodate her needsOur office also offered to waive some of our monthly fees if she would stay current with the monthly fee obligation moving forwardWe worked with Ms [redacted] extensively to see to it that we could continue to work her caseThe case team responsible for her case, requested and received, special permission to work her case despite the fact it was currently in a status our company designates as Stop Work.Our office apologizes for Ms [redacted] ongoing financial difficulties, but our office was hired to do a job and our office was performing the function that she had hired us to doWe are unable to grant refunds in situations that are the result of our client's ongoing financial concernsWe understand that tax matters in many cases will involve other financial issues as well and we will work with our clients, as able, to keep their cases active during such situationsIt is unfair to our office, to demand a refund, after we have performed extensive work on a case and our clients have benefited from that work, merely because other financial matters have taken precedence for them.Our office is deeply saddened that Ms [redacted] would file a complaint against us despite our ongoing and numerous attempts to work with her to keep her account activeMs [redacted] contacted our office on October 13, and terminated services of her own volitionOur Power of Attorney forms were revoked because our office cannot keep them on file for clients we are not representingWall & Associates, Inc., at this time, is unable to offer a refund for services that we have provided.If you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely,Wall & Associates, Inc.By: Brandon G [redacted]

Wall & Associates, Inc. provided my wife and me awful service and we would never recommend them to anybody. We wished we had reviewed BBB customer reviews prior to retaining them. Here is our story. We retained them in February 2013 for a fee of $2000.00 to settle a tax debt. We then paid them a monthly fee of $350 for several months for a total of $5500.00 (which includes the retainer fee to settle our tax debt). It is now June 2016 and no settlement has been reached with the IRS. It was only within the past six months did they begin negotiating with the IRS. To date, they have made one offer to the IRS on our behalf. It is important to note point Wall & Associates' inactivity has lead to several thousand dollars of interest and penalties. Two weeks ago, we requested a case summary which we still have not received. Their excuse is that our case has been ongoing for three years and there is a lot of information for the summary. We are clearly frustrated with the poor service and lack of responsiveness.

I can sincerely say that wall & associates is a great company I especially have to give special praise and thanks to Brittany S [redacted] I was going through breast cancer at the time and was to weak to get the help I needed but she fought for me and encouraged me not to give up She guided me every step of the way and the outcome was very successfulI would highly recommend wall & associates and good people like Brittany S [redacted] who represent the company to everyone

RE: Ms. [redacted] ***, BBB Case #: [redacted] Dear Ms. [redacted] ***, We are writing in timely response to the above referenced complaint received on October 7, 2014 (copy [redacted] ***). Mr. & Mrs. [redacted] sought out and hired... our services in June 2013 for administrative tax representation. The case team rapidly acted on Mr. & Mrs. [redacted] ***’s case and sent the necessary IRS and [redacted] Department of Revenue Power of Attorney Forms for processing. Below you will find a summary of the action taken by our company on the [redacted] ***’s case. On June 18, 2013 we began work on the [redacted] ***’ case and immediately filed Power of Attorney forms with both taxing authorities. The case team phoned Mr. and Mrs. [redacted] on both their home and cell phones that day; however, we were unable to reach them. We did leave a message on the cell phone requesting a return call. An initial welcome letter was then mailed to the [redacted] on June 19, 2013, and financial documents were also requested in order to begin working toward resolving their liability. We attempted again to contact the [redacted] that day, but had to leave a message. We were able to speak to Mrs. [redacted] on June 20, 2013, and discussed initial information regarding their tax matter. We also discussed the letter that was mailed to them requesting certain financial documents for the review of their case. We then scheduled a follow up phone call for July 17, 2013, as this was the earliest time Mrs. [redacted] could speak with us. We also spoke to the IRS on this day, and learned there were no balances owed at that time; however, there was an examination of form 1040 for tax year 2011. We were also informed that an IRS notice was mailed to the [redacted] on June 10, 2013 regarding the 2011 return that was under examination. On June 24, 2013, we attempted to speak with the State of [redacted] ***; however, we were informed that the previously filed POA’s had not yet processed. On June 25, 2013, IRS account transcripts were ordered for each tax year. We received the previously ordered Account Transcripts the next day. On July 2, 2013, we spoke to the State of [redacted] and were informed of a balance on the account of approximately $847.55. We were also informed that the [redacted] could make monthly installment payments in the amount of approximately $106. A temporary hold from collections actions was given until July 16, 2013. We also spoke to Mrs. [redacted] that day to discuss her tax matter and she informed us that she would be sending us the requested financial documents. We reviewed the received IRS notice CP2000 on July 3, 2013, and learned that the tax return for year 2011 had been prepared incorrectly by a third party, causing a balance of $19,476. We contacted Mrs. [redacted] as scheduled for the follow up call, and she requested a later time to contact her that day. She was unavailable at the times we had available, so a follow up call was scheduled for July 26, 2013. A letter was then mailed to the [redacted] reminding them of the scheduled call. We contacted the State of [redacted] on July 23, 2013, and we were informed they had received payment in full for the previous balance as well as a refund check of approximately $10.55 was to be mailed on July 11, 2013 for overpayment of the tax liability. We spoke to Mrs. [redacted] on July 26, 2013, at the scheduled time. We discussed a financial statement for individuals (IRS form 433A) that we had prepared from the information they had provided to us. We also discussed their tax matter in further detail. We informed her that we would be mailing the form 433A for her to review for accuracy. We also confirmed with her that her previously mailed payment to [redacted] for the full payment of the liability had been received and posted to their account. We subsequently contacted the IRS underreporting unit to further discuss the previously issued IRS notice. We were informed by the agent that because of the accuracy of the tax return adjustment by the IRS, there would be no need to file an amended tax return. We finalized the form 433A with the information the [redacted] had provided as well as prepared IRS Offer in Compromise documents. A letter was mailed to the [redacted] with the Offer in Compromise forms and we requested all supporting financial documents for the IRS form 433-A. We spoke with Mr. [redacted] later this day, and informed him of the letter that was mailed we also addressed concerns in reference to the tax preparer. We spoke to Mrs. [redacted] on August 16, 2013, we requested the previously mailed Offer in Compromise be reviewed, signed and returned to our office. She informed us that she thought she had already mailed this to us. On August 19, 2013, we again spoke to Mrs. [redacted] and requested the entire Offer in Compromise information to be returned to our office. She informed us of a personal matter that had occurred, but she would mail this to us the next day. We were informed on August 21, 2013, by Mrs. [redacted] that she mailed the requested documents to us that day. On August 26, 2013, we reviewed the [redacted] ***’ case, but still had not received the necessary documents to submit the Offer in Compromise to the IRS. On September 9, 2013, upon receipt of the IRS Offer in Compromise documents, we finalized and submitted the Offer in Compromise to the IRS. On September 13, 2013, we spoke to Mrs. [redacted] and addressed her concerns with an IRS notice she had received. We spoke to Mr. and Mrs. [redacted] both on October 4, 2013, in reference to another IRS notice they received and attempted to address their concerns. We then requested they provide us with a copy of this notice. We received and saved IRS Notice of Deficiency to their file. A thorough review of the IRS Notice of Deficiency was completed on October 17, 2013. On November 1, 2013 and November 4, 2013, further review was completed on the Notice of Deficiency and it was determined that if the [redacted] had no further deductions or credits to claim for the tax year involved, then the changes made by the IRS were correct. A letter was mailed to the [redacted] to request updated financial documents. We then attempted to contact the [redacted] ***, but had to leave a message requesting a return call. We were able to speak to Mrs. [redacted] on November 19, 2013 and asked that she provide the requested financial documents as soon as possible. She let us know that her tax preparer was filing an amended form 1040 tax return for year 2011, and she would mail us a copy of the return once complete. We spoke to Mrs. [redacted] on December 12, 2013, and informed her that we had received partial financial documents. We also informed her of additional pay statements that we would need her to provide to us. A letter was mailed on December 13, 2013 requesting a copy of form 1040 for tax year 2013. We received the requested pay statements on December 19, 2013, and saved to their file. We received the additional financial documents on January 3, 2014. We spoke to Mrs. [redacted] on January 6, 2014, and addressed her concerns with the Offer in Compromise. We also informed Mrs. [redacted] that we could not provide her with a time frame for finalizing her case. We informed her that we would continue to follow up with the IRS on the Offer in Compromise. A letter was mailed to the [redacted] January 10, 2014 to inform them that we were in receipt of the financial documents they had provided to us. We spoke to the IRS Offer Examiner on February 6, 2014, he informed us of claimed expenses they were not allowing; however, if we could provide proof for these expenses he would consider them. We attempted to contact the [redacted] that day, but we were unable to speak with them. A message was left requesting a return call. We were able to speak to Mrs. [redacted] on February 27, 2014, and discussed the IRS notice she should expect to receive. We also requested additional financial documents from her. Mrs. [redacted] requested that we contact Atlas Tax Service for preparation of form 1040 for tax year 2013. A referral was then sent to Atlas Tax Service. We spoke to Mrs. [redacted] on March 7, 2014 and we spoke about the referral to Atlas Tax Service. We also discussed her current tax matter and the Offer in Compromise process. She informed us at this time that she would have education expenses which were new expenses since we submitted the Offer in Compromise. We spoke to Mrs. [redacted] again on March 11, 2014, regarding Atlas Tax Service. We informed her that we had received the financial documents that she had provided to our office. We requested additional information on any education expenses that she would incur. Mrs. [redacted] contacted us again on this day, and informed us that her employer would be providing her a list of the upcoming expenses which she would forward to us. We spoke to Mrs. [redacted] on March 14, 2014, and she informed us of the IRS notice, Rejection of Offer in Compromise. We requested that she forward this notice to us, and explained the Offer in Compromise process. Mrs. [redacted] also informed us of additional expenses that they had incurred. We requested that she provide proof of those payments to us. A letter was mailed to the [redacted] requesting the required documents in order to move forward with the Offer in Compromise. We spoke to Mrs. [redacted] again on March 18, 2014, and addressed her further concerns regarding [redacted] completing the 2013 1040 return. We discussed the previously mailed letter, and she informed us of the documents she had recently mailed to us. We spoke to the [redacted] on March 20, 2014, and addressed their concerns with the appeal of the Offer in Compromise. They informed us at that time that they would be willing to increase the offer amount to $5,000. We spoke to Mr. [redacted] and requested additional financial documents to provide to the IRS with the finalized offer appeal request. On April 1, 2014, we completed the Offer in Compromise appeal request. We spoke to Mrs. [redacted] on April 2, 2014, and she informed us that the form 1040 for tax year 2013 was in the preparation process with another tax preparer, and she would forward a copy of the return by April 15, 2014. She also informed us that Mr. [redacted] does not receive income during the summer months. On April 3, 2014 and April 4, 2014, we finalized the Offer in Compromise appel request and submitted it to the IRS for timely processing. We spoke to Mrs. [redacted] on April 4, 2014, and informed her of the offer appeal that we submitted to the IRS. She informed us that at this time that they could not provide the requested documentation, but she would continue to attempt to gather it for us. We spoke to the IRS on April 8, 2014, and were informed that they had received the Offer in Compromise appeal request and had forwarded it to the appeals department. We spoke to the [redacted] on April 14, 2014, and we were informed that their current financial position had changed. We requested that they provide us with proof of the changes. We also provided them with an update of the Offer in Compromise. We spoke to Mr. [redacted] on April 15, 2014, and he informed us that the 2013 return had been completed and of the approximate balance owed on the return. He requested that we set up an Installment Agreement with the State of [redacted] for the outstanding balance, and stated that he would be making the full payment to the IRS for the balance of the 2013 liability. On April 16, 2014, we spoke to Mr. [redacted] and advised him to pay the outstanding balance on the 2013 return to the IRS or the Offer in Compromise would be closed and returned. He informed us that he would pay the balance due with a credit card, and he would mail us a copy of the tax return. We spoke to Mrs. [redacted] on May 1, 2014, and addressed all her concerns with the Offer in Compromise appeal process. We requested that she provide us with a copy of the 2013 tax return. She informed us that she did not have a complete copy of the return, but she would obtain it for us. We spoke to Mr. [redacted] on May 5, 2014, and addressed his concerns with the Offer in Compromise appeal process and an IRS notice they had received. We again requested a copy of the 2013 tax return, and he informed us that the amount owed was paid in full with a credit card. He also informed us that Mrs. [redacted] would be contacting us later that day. We were able to speak to Mrs. [redacted] that day and discussed her tax matter in detail with her. We attempted to speak to the State of [redacted] on May 7, 2014, but were unable to speak to a representative. On May 9, 2014, a letter was mailed to the [redacted] informing them that we received financial documentation from them. On May 22, 2014, we spoke to the State of [redacted] and a monthly installment agreement in the amount of $105.47 was established for the 2013 tax liability per the clients’ request. We spoke to Mrs. [redacted] on this day, and informed her of the newly established agreement with the State. We spoke to Mrs. [redacted] on June 10, 2014, and she informed us that they attempted to sue the tax preparer that completed the form 1040 for tax year 2011. However, they lost the civil suit. She requested that we review the court documents from this case. We informed her that we were not a law firm with the ability to make legal recommendations. She said that she would forward this information to us regardless and also requested that we still review the court documents. We spoke to Mrs. [redacted] on June 13, 2014, and we were informed of another IRS notice they received, we requested that she forward the notice to us. A letter was mailed to the [redacted] providing them with an update on their case. We spoke to Mr. [redacted] on June 19, 2014, and discussed the offer appeal status. We also addressed his questions with the original IRS assessment for the 2011 tax year. We also informed Mr. [redacted] of the installment agreement payment that was due soon for the State. He informed us that he did not know anything in reference to this, but would speak to Mrs. [redacted] ***. We spoke to Mrs. [redacted] the next day, and she informed us that she had already mailed the payment and would continue to mail these payments to them. We spoke to Mrs. [redacted] on June 30, 2014, and discussed the offer appeal status. On July 1, 2014, we spoke to Mrs. [redacted] and we were informed that she received an IRS notice scheduling the offer appeal hearing and she would forward to us the next day. On July 2 and 7 2014, letters were mailed to the [redacted] returning the original financial documents they had provide our office. We mailed a letter to the [redacted] on July 10, 2014, informing them of IRS lien filings. We spoke to Mr. [redacted] on both July 11, 2014 as well as July 14, 2014, and were informed of a state notice of assessment for the tax year 2011. We requested that he forward this notice to us. We spoke to Mr. [redacted] on July 14, 2014, and he informed us of an IRS notice received and we requested that he forward to us. We discussed the IRS’s policy on sending notices to taxpayers with him. We also informed him of additional documents he needed to provide to us for the upcoming offer appeal hearing. We mailed a letter to him requesting documents he needed to provide to our office. We spoke to Mrs. [redacted] on that day and informed her of the conversation held with Mr. [redacted] and the letter we had mailed. We addressed her questions about the scheduled appeal, and verified there was a deadline date to provide the documentation to us. We again spoke to Mrs. [redacted] on July 17, 2014, and discussed questions about the scheduled appeal hearing and the documentation to be provided to us. We spoke to Mrs. [redacted] on July 23, 2014, and were informed that the previously requested documents were mailed to us that day. We spoke to Mrs. [redacted] on August 1, 2014, and requested one missing document needed for the Offer in Compromise appeal hearing. She informed us that she would provide it to us in a few days. We were able to research and gather additional information for this call. We provided the IRS with the requested documents, and spoke to them to verify receipt. We did inform the IRS of additional documentation that the [redacted] would be providing to us. We spoke to Mrs. [redacted] later that day and she informed us the additional information needed could be found in her bank statements. On August 8, 2014, we contacted the IRS at the scheduled time for the Offer in Compromise appeal hearing and discussed the discrepancies in the financial assessment by the IRS. The IRS requested additional verification of expenses and allowed an additional 10 day deadline to provide this. Later that day we were able to speak to Mrs. [redacted] and inform her of the additional documents needed to provide to the IRS. We also addressed her concerns in reference to the time length involved with their case. She informed us that she would attempt to provide the requested document to us by the stated deadline date. A letter was mailed to the [redacted] on August 7, 2014, requesting the required documents and a reminder of the deadline date. We spoke to Mrs. [redacted] on August 14, 2014, and she informed us that she would be providing the requested documents to us via fax that day. We also addressed her concerns with the expenses that the IRS was not allowing. On August 18, 2014, we provided the IRS the requested documents. We spoke to Mrs. [redacted] on August 21, 2014, and addressed her questions on the case. She informed us that she was tired of the IRS prolonging the process and she would consider establishing an installment agreement and requesting penalty abatement from the IRS. She also informed us of additional expenses that she has just recently incurred. We spoke to Mrs. [redacted] again on August 28, 2014, and she notified us of the maximum amount she could pay the IRS for an offer amount and a maximum amount she could pay for a monthly installment amount. On September 3, 2014, we spoke to Mrs. [redacted] ***, she informed us of emergency medical concerns with Mr. [redacted] ***. We discussed the tax matter and addressed all her concerns. We mailed a letter to the IRS on September 8, 2014, to request a temporary hold from collections. A copy of the letter was also mailed to the [redacted] ***. We spoke to Mrs. [redacted] on September 11, 2014 and she requested an Installment agreement with the IRS as well as negotiation of penalty abatement. On September 16, 2014, we spoke to Mrs. [redacted] ***, she stated that no additional documentation would be provided to the IRS if requested. We spoke to Mr. [redacted] on September 17, 2014, and he informed us that he felt the time length of this process was taking too long and he did not want to work towards an Offer. We again spoke to Mrs. [redacted] on September 18, 2014, and addressed her issues with the length of time involved with the appeal process. We attempted to contact the [redacted] on September 24, 2014, but were unable to leave a message requesting a return call. We were able to speak to Mrs. [redacted] the next day, and were informed of a state notice she received for a balance owed. We Spoke with Mrs. [redacted] on September 26 2014, and discussed the state notice she previously provided to us. On October 2, 2014, we spoke to Mrs. [redacted] to address any concerns with her tax matter. We also discussed an additional expense that they had incurred. The following day we spoke to Mrs. [redacted] ***, she informed us that she had spoken to an attorney and no longer wanted to continue our services. She was then transferred to our Client Service Group to further address her concerns. It is unfortunate that the [redacted] ***’s feel that the communication with our case team was inadequate. We worked very hard to keep them informed of the process, what the IRS was requesting, and what to expect next. We work very hard to ultimately settle our client’s outstanding tax problems and we understand the frustration and stress brought on by not only these matters, but also their financial situation. We regret that they decided to end our representation of his tax matter before the case was able to be completed. We have worked very hard on this case for the time we have represented the [redacted] ***. We have kept aggressive collection action by the IRS at bay. Additionally, we worked through the stringent Offer process, and into the Appeals process with the IRS. We realize the IRS likes to take their time on these matters, but we do make all attempts to push their timely review of the cases. We did ask for financial documents from the [redacted] periodically during the time we represented them. This was especially true once we begin negotiations with the IRS. The taxing authorities will require current financial information for the review and consideration of a resolution currently in negotiations. We immediately informed the [redacted] when information was requested and the deadline to provide the information. The IRS is unlikely to settle a federal tax debt without substantial documentation. At times, if their requests are unfounded or unnecessary, we do let them know of that. We would like to move forward with the resolution of the [redacted] ***’ case as there is still work to be completed to resolve their tax matters. To our knowledge, the Offer in Compromise is still open and pending with the IRS Appeals department. We would be glad to discuss the case further and the work that was performed on their behalf. We are also open to discuss the options for fee consideration with them so that we can continue work on this matter. It is vital for our office to represent and negotiate the Offer in Compromise that we completed to ensure that the [redacted] are being properly represented for the items claimed in our appeal. As for Accelerated Tax Service stating that our office was not handling the [redacted] ***’ case, please note that they are a competitor to our business seeking to obtain a new customer. Accelerated Tax Service has not been provided with this summary of the case, or with any further notes or information on the case. Therefore, their claims are invalid as they do not have information to determine what has been done on the [redacted] ***’ case. If you require any further information, please contact our office. Thank you for your time and assistance with this matter.

Dear [redacted] ***.We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] *** [redacted] sought out and hired our services in July of for administrative tax representation.Wall & Associates, Inchas reached out to [redacted] in regards to his concerns and have spoken with himOur office has a follow up call scheduled with him on Friday, June 17, We will be following up with his directly and will respond back to the Revdex.com Serving Central Virginia upon a resolution to his concerns [redacted] is free to continue his dialogue with the Revdex.com, but we feel that it would be more beneficial for [redacted] to speak with our office directly in addressing his concerns.If you require any further information, please contact our officeThank you for your time and assistance with this matter

Re: [redacted] , Douglas Case # [redacted] Dear Ms***, We are writing in response to the above referenced complaint received on November 9th (copy enclosed)In our response dated November 16, our office responded to the aforementioned complaint and informed the Revdex.com of our intention to attempt to address this matter internally before directly addressing the complaint with themOn November 18, 2015, our office contacted Mr [redacted] and in response to that phone call a follcall was scheduled for November 20, At that time Mr [redacted] and Wall & Associates, Inccame to a mutually beneficial arrangement that satisfied both partiesOur office now considers this matter closed and we request that this complaint now be moved to the resolved categoryIf you require any further information, please contact our officeThank you for your time and assistance in this matterSincerely, Wall & Associates IncBy: Brian G [redacted] , Public Relations Department

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] They offer to pay us $They are trying to come up with all sorts of things to make it seem as if they were doing what we had asked of themIt is not true [redacted] ***s also had agreed to send us a summery of our last discussion and she failed to do that as wellI am not going to allow them to steel $for something they had no way of doing in the first placeShe keeps acting as if It is a misunderstandingNot soWe were lied to to get our money for promises from [redacted] that could not be keptI now have been contacted times by IRS which is exactly what I was told would not happenIt seems that they really like to set people upIt would be good business practice to return some ones money when they can't provide the services promisedI will not stop bank disputeThese people surely know that [redacted] has misrepresented their company and should return my moneyThey pray on people needing help then rip them off [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This is not an offer, they think it is good business to reel people in with their promise of resolution in six to eight monthsAfter almost two years and thousands of dollars later they make a ridiculous offer to the IRS of 100.00, knowing it will be rejected so they can get more money out of the consumerI will use all means I can to ensure that they do not take advantage of more people

We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] *** [redacted] sought out and hired our services in October of for administrative tax representation.Our office is in receipt of the one sentence complaint attributed to the aforementioned clientOur office has reviewed this case and would like to address the concerns mentioned in the complaintThis client’s case was placed into a non-working status due to a failure to make the required monthly fees in November of and this case was subsequently closed in December of for nonpaymentOur office in reviewing this case did ask for a number of items necessary to resolved the tax controversy in questionSometimes it is necessary for our office personnel to request items of a similar nature when there are questions related to the consistency or validity of the information providedOur office apologizes that this appears to have been a concern for this client in reviewing the notes our office does not see where these concerns were brought to the attention of the case team assigned to their case, it they had been they would have been addressed expeditiously.In response to this complaint personnel of Walls & Associates, Inchave reached out to this client in an attempt to address her concernsThe number listed on our files is no longer in service and that number is the same as the number provided in the aforementioned Revdex.com complaintIf this client wishes to discuss their concerns with us directly we encourage them to reach out to our office at [redacted] .If you require any further information, please contract our officeThank you for your time and assistance with this matter.Sincerely,Brandon G [redacted]