Wall & Associates

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11149749, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I did in fact accept Wall & Associates reduced offer in the event that my X-Husband's alimony became currentAs of this date he is three months behindTherefore I can now file a contempt citationI asked if they would allow me to pay what I could on an accruing balanceI was advised that if I did not pay the monthly amount that they would not be able to continue working on my behalfWall & Associates are scan less, un-sympathetic, money based monstersThey consider themselves one of the leading tax representation firms, but they need to look at the results of the complaints received by the Revdex.com aloneOn Monday, February 29, 2016, I was informed that my company had been soldOn Tuesday, March 1, interviewed by the new owner representativesOn Friday, March 4, 2016, I was informed that all positions had been filled, so I now no longer have a jobThis is the second time within months that my job was sold, the last time I informed Wall & Associates of this in August 2015, they advised my case would go into a non collections status with the IRS, but I still continued to pay my monthly fee, and they accepted the moneyOnce again I feel that I have been a victim of a scam and I request action to be taken for reimbursement of my money [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Initially when I first meet MrKeith C [redacted] at a rented downtown [redacted] [redacted] office with a receptionist whom he didn't know, I was a little skeptical, but he assured me that this process most likely would not take long since my debt was a small amount, also he played on my [redacted] stating he also was a [redacted] and was being truthful which eased my suspicion somewhat, even showing pictures of his familyLittle did I know this was part of his conAfter months of paying $dollars a month I contacted a Ms [redacted] a representative of Wall & Associates requesting copies of any paperwork that was presented to the *** on my behave ,she instantly became irate and unprofessional telling me that it would take 2-weeks for her to send me this paperwork, two weeks later I'm still waitingAs a supervisor where I work I keep files on my subordinates, and at any given time I can present these copies to them, I just don't understand why a company who states that their goal is to provide a high level of service to all clients can not produce these files in a much timely mannerIt was also stated that Wall & Associates have not requested a negotiable settlement for several reasons including the on going compliance issues without explaining what that meantAs stated in their response to this complaint they stated that they tried to contact me times without a response I gave them numbers to contact me one being my cell number which I use as my hour on call business phoneIf I did missed phone calls in months how could that effect working on my caseWall & Associates has a policy of which they call "stop work' in which regardless of how much you have invested you will lose and they will stop working on your case until you make paymentsOn 5/22/to my surprise I received a letter for [redacted] stating that I have days to make a payment to them, which reinforce my believe that Wall & Associates have NOT being doing anything but collecting money from meAs I stated before I have paid them 1/of what I owed [redacted] without any proof that they have done anything or tend to do anything on my behaveOnce again their goal is to provide a high level of service which I am still waiting to see Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I gave the representative all my information when I first met with him and contracted with Wall and Associates June It took them three months to get this information as they continued to charge meThey did not resolve the debt that I owedTherefore, I would like a full refund of the monies spent I hope we can come to an understanding before I contact the Attorney Generals Office and the IG for the IRS and a possibly lawsuit Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I am writing to file a second complaint against Walls & Associates for failure to perform due diligence on my behalf concerning the resolution of my tax issueI am in a worse state than when I initially contacted the agencySince hiring them to represent me in both my state and federal tax matters my drivers license has been suspended with no warning from Walls or the state being that Walls was their contact person not myself directlyI have received a copy of correspondence made on my behalf which mostly included phone calls without material advocacyMost of those conversations were with meI feel Walls babysitted my case to collect the most out of me monetary wise without producing any tangible results on my behalfI was initially told that my case would cost $ [redacted] and take approximately six months to resolveThere has not been one single benefit that I have obtained or one ounce of progress made on my behalf in resolving my tax mattersI am now handling the case by myself with the help of a family friend who is a tax consultantIn one day we made more progress and got more answers than the nearly year's time Walls and Associates have been [redacted] around and collecting my hard sacrificed funds in the meantimeThey have come across to me as an agency you have to threaten or nearly insult to get updates on the progress of your caseBeing that this is a completely new area of matters for me I was at first unaware of how to guage the difficulty in which it was to get answers from the state of [redacted] or the Federal governmentNow that I am receiving help from a professional who is exercising due diligence it is much easier to see that I've been hoodwinkedWalls & Associates is not an outright scam because they do just enough philandering to cover their own behindsHowever it is clear that there in the business to make money more than provide a decent serviceI would like to warn every consumer to proceed with caution in dealing with them.I would like Walls and Associates to provide a refund or at the very least resolve my remaining debt with them since there has been no tangible results received on my behalfI would also like the Revdex.com to keep my complaint visible to anyone who researches Walls and Associates before hiring them

Dear Ms [redacted] , We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to Ms***Ms [redacted] sought out and hired our services in March of for administrative tax representationIn her complaint Ms [redacted] lists several concerns that I will attempt to addressFirst, our office does not prepare tax returnsThis is made clear in our initial consultations with clientsOur office handles every administrative tax issue except the preparation of tax returnsWall & Associates, Incis an administrative tax resolution firm, not a tax preparation firmUnfortunately, our office cannot prepare Ms***'s tax return because of thisWe simply don't offer the serviceOur office does have a sister company who does, and unfortunately, their fee structure is entirely separate from our ownReferrals are made for our clients upon request or they are free to go to any reputable local preparer in their areaOur office does require an initial fee to begin work on a case and a monthly fee afterward to continue work on a caseOur fees are fairly offered and no potential client should feel pressured into accepting themWhen difficult life circumstances arise our office can work with our clients in regards to their monthly fees, but a continuing fee is a requirement for any work to continue on a caseOur office in good faith has worked with Ms [redacted] in the past and did waive the December monthly fee in good faith to allow her additional time and funds to have the and returns preparedOur office did ask Ms [redacted] on multiple occasions for the tax return as it was causing a delay in the resolution of her caseUnfortunately, the receipt of financial information is but one part necessary in resolving a tax controversyAnother equally important part is the filing of all required missing returns and ensuring returns moving forward with not generate a balanceOur office has supplied Ms [redacted] with the applicable wage and income transcripts for the year as well as a copy of the Form and Instruction BookletOur office is more than willing to continue speaking with Ms [redacted] and working with her to resolve her tax controversyWe encourage her to reach out to us directly with further questionsIf you require any further information, please contact our officeThank you for your time and assistance with this matterSincerely, By: Brandon G [redacted]

Dear [redacted] ***We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] [redacted] sought out and hired our services for administrative tax representation.Wall & Associates has reached out to [redacted] in regards to his concerns and have spoken with himOur office is awaiting the return of a letter in which we request his signature declaring the matter solvedThis will be forwarded to the Revdex.com serving Central Virginia on receipt.If you required any further information, please contact our office Thank you for your time and assistance with this matter

We are writing in timely response to the above referenced complaint received on November 7, (copy enclosed)** [redacted] sought out and hired our services in April for administrative tax representationOur office has worked diligently with the [redacted] and the [redacted] of *** [redacted] to work toward resolving her tax mattersBelow is a summary of work performed on her caseWe received the case for administrative tax representation on April 24, We phoned ** [redacted] that day, but were unable to reach her; however, we did leave a message that requested a return callA letter was also mailed that day that introduced her to the case team and provided information concerning some items to expect over the course of the caseAlso on this date, Power of Attorney (POA) for [redacted] were filed with the [redacted] (***) and the [redacted] of [redacted] A letter was then mailed to the [redacted] that requested a temporary hold on collectionsWe spoke to *** [redacted] Depart [redacted] of [redacted] (***) to attempt a levy release; however, we were informedthat the previously filed POA for [redacted] had not yet processedWe also spoke to the ***, and learned of an approximate balance of $9,for tax years through 2012, due to inadequate tax withholdingsWe further learned that Form ***, [redacted] , for was unfiledWe were able to speak to ** [redacted] later that day, and discussed initial information regarding her tax matter** [redacted] informed us that the [redacted] wage garnish [redacted] was no longer active because this was submitted to a previous employer** [redacted] also requested that we refer her to [redacted] for tax preparation of the unfiled returnsWe then scheduled a follow up call for May 5, 2014.We spoke to a representative with [redacted] the next day, and were informed of an estimated balance of $6,for tax years 2006, 2007, and We also learned that the individual tax returns were unfiled for years 2008, 2009, 2010, 2012, and We were informed that a monthly Install [redacted] Agree [redacted] could be established in the amount of $per month for monthsWe further learned that [redacted] had place a wage garnish [redacted] on the accountWe spoke with ** [redacted] that day, and discussed all available options for the [redacted] tax liability** [redacted] again confirmed that the wage garnish [redacted] was not active with her current employerOn May 1, 2014, a letter was mailed to ** [redacted] that requested certain financial docu***s [redacted] account transcripts were ordered for each tax year, and a wage and income transcript for on that dateWe also attempted to contact ** [redacted] to further discuss her tax liability, but had to leave her a messageWe were able to speak to ** [redacted] later that day, and she informed us that she was not a resident of [redacted] during tax years and 2010, and would provide us with proof of suchA referral was forwarded to [redacted] as well that requested them to contact to ** [redacted] for further discussion of tax return preparationOn May 5, 2014, we spoke to ** [redacted] at the scheduled timeWe discussed the unfiled tax return for both the [redacted] and [redacted] , and informed her that the returns must be prepared before we could move forward with her resolutionDuring this call, ** [redacted] again informed us that she did not reside in [redacted] for the entire year of 2009, and returned as a resident during 2011; however, she did have earned income from [redacted] during that entire time frameWe discussed other available options for tax preparation due to her current financial positionWe finalized Form***- [redacted] for Individuals, with the information ** [redacted] had provided and prepared her Offer in Compromise documentsA letter was then mailed to her with the Offer in Compromise paperwork along with a list that requested all supporting financial documentsA letter was also mailed informing ** [redacted] what tax returns were required to be filedAnother letter was mailed on this day informing her of ***, [redacted] , ocations in her area that provided free or low cost tax preparation to certain taxpayersWe attempted to return a call to ** [redacted] on May 12, 2014, but had to leave a messageWe were able to speak with her on May 14, 2014, and addressed her concerns with the previously mailed Offer in CompromiseWe spoke with ** [redacted] the following day, May 15, 2014, and discuss the previously submitted [redacted] referral to which she requested contact as soon as possible for further consultation on tax preparation** [redacted] also informed us that she resided in Texasduring the years in question with the [redacted] We spoke to the *** and again ordered the wage and income transcript for We spoke to ** [redacted] on June 6, 2014, and informed her that Atlas would need pay [redacted] in order to proceed with the preparation of her returns and also provided to her the contact information for pay [redacted] of [redacted] ServiceA letter was then mailed to inform her that we had received the previously requested docu***sOn June 18, 2014, we reviewed the [redacted] Offer in Compromise for finalization; however, the return had not yet been preparedA follow up with [redacted] was conducted, and we were informed that they were still preparing the returnsThe original financial docu***s that ** [redacted] had previously provided to us were mailed back to her on July 3, We spoke to ** [redacted] on July 14, 2014, and she informed us a bank garnish [redacted] had been placed on her account by the ***We requested her to forward us a copy of the [redacted] garnish [redacted] notice, and we would attempt release of this levyWe also informed ** [redacted] that we had just recently received the signed tax returns for processingWe addressed herconcerns with compliance issues and the necessity of suchOn July 16, 2014, we mailed the tax return to the [redacted] for processing and also mailed the 2009, 2011, and tax returns to [redacted] for processingWe received a copy of the [redacted] garnish [redacted] that ** [redacted] had provided to us on July 17, We attempted to follow up with ** [redacted] that day, but had to leave a message that requested a return callWe were able to speak to ** [redacted] later that day, and informed her that we had forwarded the tax returns to both the [redacted] and the [redacted] Depart*** of [redacted] for processingWe also informed her that we would continue to attempt release of the bank garnish***We attempted to contact ** [redacted] on July 24, 2014, but had to leave a voicemail messageOn July 25, 2014, we finalized and mailed the Offer in Compromise to the ***A letter was mailed to ** [redacted] informing her of the Offer submissionOn July 28, 2014, we contacted [redacted] and were informed that an install [redacted] agree [redacted] in the amount of $per month would have to be established as pay [redacted] for the balanceWe again spoke to the [redacted] Depart [redacted] of [redacted] on August 5, 2014, and were informed that the [redacted] for tax year would need to be provided to them in order to dispute the balanceWe spoke with ** [redacted] on August 6, 2014, and she informed us that [redacted] had attempted to contact her directlyWe addressed her concerns, and informed her that we would provide the requested **A letter was mailed to ** [redacted] on August 8, 2014, that reminded her to provide us with copies of any notices she receivedWe contacted the [redacted] again on August 11, 2014, and were informed that the agency would need copies of the most current three months of bank [redacted] s so they could forward to manage [redacted] for reviewWe also contacted ** [redacted] and requested a copy of the requested bank [redacted] s** [redacted] informed us that she was attempting to obtain the bank [redacted] s through an online service, but was unable to complete the processWe attempted to assist her in obtaining the bank [redacted] s while on the phone with ** [redacted] ; however, her computer did not have the proper softwareShe informed us she would attempt to download the software, and then contact us againWe spoke to ** [redacted] the next day and she informed us that she could not obtain her bank [redacted] s from the online [redacted] provided by her bank, but the bank could E-mail them to us upon her requestWe provided her with our E-mail address to provide us with the requested informationWe spoke to ** [redacted] later that day, and she informed us that she could not provide the [redacted] s to us via E-mail correspondence, but could fax them to usWe then verified that she had the fax number to provide us with the requested docu***sWe spoke to ** [redacted] the following day, and informed her that we still had not received copies of the requested current three months of bank [redacted] s to provide to ***We requested that she follow up with her bank and contact us backOn August 13, 2014, we forwarded the requested [redacted] to the *** [redacted] On August 18, 2014, we received and forwarded the requested bank [redacted] s to [redacted] and also spoke to ** [redacted] , during which she informed us of an *** notice she received stating that her refund had been applied to the outstanding balance for tax year During this call, we also addressed ** [redacted] ’s concerns regarding the refundOn August 19, 2014, we spoke to the [redacted] and they had not received the requested docu***s we previously provided to them; therefore, we again forwarded the docu***sWe were able to speak with [redacted] again later this day, and were informed that the docu***s were forwarded to manage [redacted] for reviewWe then spoke with the manager and he informed us that ** [redacted] had spent money on ite [redacted] that were not necessitiesWe were informed that the bank levy would not be released, and an install [redacted] agree [redacted] must be established in the amount of $per month for monthsWe spoke to ** [redacted] August 27, 2014, and informed her of the possible resolutions for the [redacted] balance** [redacted] informed us that she refused to pay any amount to the ***We followed up with [redacted] following our call with ** [redacted] and were informed thatthere were no pending garnish***s and that the bank garnish [redacted] funds had already been submitted to themWe spoke with ** [redacted] later that day, and requested medical docu***s to further assist us with her resolutionWe attempted to contact ** [redacted] on August 28, 2014, but had to leave a message requesting a return callWe spoke to ** [redacted] on September 3, 2014, and discussed the [redacted] Offer notice that she had receivedWe then mailed a follow up letter to ** [redacted] on September 12, 2014, that informed her of the status of her caseOn October 2, 2014, we finalized and mailed [redacted] Offer in Compromise docu***s to ** [redacted] , and also requested additional financial docu***ationWe attempted to contact ** [redacted] on October 23, 2014, but had to leave a messageWe attempted to contact ** [redacted] again on November 6, 2014, but had to leave another messageWe would like to move forward with the resolution of ** [redacted] ’s case as there is still work to be completed to resolve her tax mattersTo our knowledge, the Offer in Compromise is still open and pending with the [redacted] and the [redacted] Offer can be submitted as soon as ** [redacted] returns the signed docu***sWe would be glad to discuss the case further and the work that was performed on her behalfWe are also open to discuss the options for fee consideration with her so that we can continue work on this matterIt is ***l for our office to represent and negotiate the Offers in Compromise to ensure that ** [redacted] ’s cases are being properly represented for the ite [redacted] claimed in our original submissions.If you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

As a follow to the aforementioned complaint MrG [redacted] has mislead you I have followed up with him again via phone, left him a message and he did call back shortly thereafter, however I was on a call so had to call him back I have now left him or messages at the number he asked me to call and still have not heard backThis is consistent with previous interactions In August of this year he and I spoke regarding a break down of the fee scheduleHe mentioned it would take him weeks to get the info to me as they don't keep electronic records apparently At the time of the initial complaint I still not received the info promised in August I believe this is done intentionally with the hope that I will just give upAll I am seeking is the a break down of the fee schedule and refund of the unused portion of the fees I paidBest regards, [redacted]

Dear Ms***, We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to MrMrand Mrs [redacted] Mrand Mrs [redacted] sought out and hired our services in August of for administrative tax representationIn reviewing this complaint there are a handful of issues our office would like to addressCompliance with tax obligations is a central component in resolving any caseIn reviewing this case our office would like to state that we would want nothing more than to see Mrand Mrs [redacted] case resolved as soon as possibleThe main reason a final resolution to this case hasn’t been submitted to the [redacted] is merely because Mrand Mrs [redacted] are not ready for a final resolution to be submittedMrand Mrs [redacted] do state that our office has asked for information and that is accurateThe first request was for them to file some delinquent tax returns that must be filed to resolves their case Once their filing obligations were determined we then requested they begin making estimated tax payments to ensure they would not continue to owe a balanceThe [redacted] will not work with a taxpayer who is continuing to generate balances or who has unfiled taxesAlong the way we also requested financial information so that when the aforementioned issues are resolved we can actually come to a final resolution to their case overallIt is a processIt does not happen overnight and we don’t state it doesUnfortunately, our office has reviewed this case, we have taken a look at the work that remains on the account, and are unable to grant their request to cease billingWe do apologize that this decision might not be their desired outcome, however; the team manager assigned to their case will be in contact with them to address any open issues that might remain in seeing their tax controversy resolved.If you require any further information, please contact our officeThank you for your time and assistance with this matter.Sincerely,Wall & Associates, Inc.Brandon G [redacted]

Dear Mrs***, We are writing in timely response to the additional comments received for the above referenced complaint on July 8, (copy [redacted] )We again would like to thank the Revdex.com office for their continued efforts and assistance with working to resolve Ms***’s concernsPlease know that we would like nothing more than to resolve Ms***’s concernsWe do wish to take further action in this case so that we can amicably resolve this matter with the clientWe are sorry to hear that our most recent response to Ms***’s complaint did not resolve her concernsWhile it is our continued understanding that Ms [redacted] would like a full refund we have previously offered refunds to her in hopes rectifying the complaint and moving onWe have offered these refunds not due to an admission of liability to Ms [redacted] as we worked the case appropriatelyTo continue efforts to resolve this matter we will now offer to refund $3,which is more than 70% of the funds she paid to our office for the services renderedWe will be able to move forward with this process as soon as Ms [redacted] decides to accept the refund and notifies our officeWe make this offer not as an admission of liability to the client, but only to resolve any complaint or misunderstandingIf Ms [redacted] does not accept this refund offer we would like to request the assistance of your Dispute Resolution Center for mediation and/or arbitration, or any other remedy that can help in this matterWe take complaints from clients seriously and we work hard to resolve each of themWhatever we can do in this case to resolve the matter is in our best interest as well as Ms***’sIf you require any further information, please contact our officeThank you for your continued time and assistance with this matter

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is an argument is moot point,if this is a tactic in order to test my patience to quitting point Wall and Associates is doing a fine jobI stand my position of rejecting this offerWall and Associate may have been in operation for over years but I have been scammed by the organization for the last year and clearly mislead and misrepresented at the high cost of $of my hard earned incomeThe same week I filed this complaint I took necessary actions to pay my back taxes in fullIf Wall and Associates were upfront and honest with me I could have had a better outcome in settling much more favorablyThe firm Wall and Associates is good at crafting responses and pretend to be professionals when in fact they are not, this company should not be allowed to operateI'm sure my voice will not take them down but it is an additional voice that experienced lost and will stand the ground of not accepting additional insult from themIf Wall and Associates believes that I am desperate to accept a 1% then claim later that they have settled with me they have the wrong person They are still running commercials and I hope more people will not fall for the scamI paid $6,and I can afford to live without $that you are offeringI will maintain my dignity and honor but will not accept your offerthe below notes were times when I was asking and pressing Wall and associates to the job I was paying them to doDate:8-21-15Candise,Thank you for the responsePer my last conversation with sharee few days ago I informed that my situation has not changed since this form was originally sent outEarlier this year I went to the IRS seeking resolution and they presented me with the same document and informed me that I was going to disburse any fund remaining in my bank account for as long as I have an unpaid balanceThis is the reason why I came to Wall & Associate for solution, your professional help in solving tax matters is an ability I do not have so I am asking once again for your helpEvery month that passes since this process began is passing with agony for meFor years the IRS never bothered or threatened prior to me initiating this process, I am certain sooner or later this would need to be addressedSo please let me know what else I could do because I do not have any additional expense not already identifiedI have copied MrMike who was my contact to Wall & AssociateDate:9-1-15Sharee,Had to wait for the information request before I could send it to you.Please find supporting document that I am in fact supporting my mother in law and three of wife's sisters, they are part of our householdThis is legal document sent the USCIS earlier this year prior to them being granted entry to the US, I am the head of the household and the only working in case that changes input on the FormDear all, I am coming to you once again seeking resolution for this caseI have made several attempts in the last year trying to find answers however my efforts have gone in vain up to dateI have been very disturbed by the consumer reviews I read over the weekend about Walls & Associates and can relate very much with some of the comments and concerns expressed by othersI still hold faith that my case would be an exception although there's not been any indication to me that is the caseAttaching the response I received over the weekend for your review and actionPlease call me today to inform on path forward.In my email dated back August and prior dates, I have always made the first contact to you or any contact for that matterIt is if I don't make an effort to reach out to you there is no proactive effort from your officeHow is this helpful to me? How could I have any proof that you are in fact representing in my best interest when all I hear is it takes time and that you are working hard? The information you've sent to the IRS is not that complicated, I settled with the IRS in without any third party involvementI sincerely thought you would live up to the commercial I saw on TVHow can anyone accept to settle several thousands of $$$ for $without substance and hard work? I was shocked to see how little substance was attached with the letter in compromiseFrom the document it gives the appearance as if I misrepresented the factsmy salary was different because I really work to earn my income so I got a raise when you submittedthere's a timing factorMy in laws that temporarily lived with us last year was not a made up story, I never informed you of that I was asked by you and company to come up with any additional expense I had that's when this came upThank you for nothing, Regards, [redacted] ***

Wall and Assoc were very professional and extremely helpfulI would refer them to others, if the occasion would arrive

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I'm still waiting for resolution from Wall and Associates To this day no money has been refunded

To Whom It May Concern:We are writing to response to the recent follow up rebuttal to the complaint filed against our company regarding the fees paid and services rendered to [redacted] *** [redacted] sought out and hired our services in December of for administrative tax representation.This client brings up various concerns in his additional rebuttals to the complaint first filed with the RevDex.com back in December It has been days since out timely rebuttal to his original complaint dated December 09, His rebuttal is a self-typed letter covering bullets points.The heart of this client’s concerns appear to the time it has taken to have his case resolvedOur office must help out clients obtain filing compliance for both their federal and state tax obligations in order to resolve an account with the taxing authoritiesRespectfully, this client indicated that he as already taken himself through the offer process in There is but one offer process at the [redacted] and it should have been reasonable understood, that while the expertise of those involved in this process would change, the process itself would notThis client is no doubt aware of the difficulties and challenges involved in submitting an offer and should no doubt be aware of why a properly submitted offer is better than one that is not submitted properlyThe time is takes the [redacted] to review these is substantial.In response to this client’s concerns in relation to his tax controversy agreement with our officeThis client agreed to a set monthly fee until the resolution of his case with no set maximum cap on those feesOur services and fees are structured this way for everyone who goes through the resolution process with our officeOur tax controversy agreement is very straightforward and easy to understand.The latter part of this client’s rebuttal is groundless accusations that our company is a fraudWall & Associates, Incis not a fraudWe solve tax cases and help our clients who are going through difficult times.Per the client’s request and to satisfy his justified inquiry I have attached a case summary that details the actions that took place on his caseFurthermore, I have had our accounting department mail him a copy of tax controversy agreement with Wall & Associates, Inc.If you require any further Information, please contact our officeThank you for your time nad assistance with this matter.Sincerely,Brandon G [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear [redacted] ***; This is to inform you that I want my case against Wall & Associates,Inc has not been satisfactorily settled I want to continue my complaint against this company Their enclosed letter described services and or events that did not happen I will follow up with my detailed letter This email is to meet your day timeframe to respond Sincerely [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear Revdex.com,I sought the tax counsel of, Wall and Associates, on inquiring as to the possibility of expediting the completion of my income-tax debt obligation agreed upon by the IRS and myself seven years agoWe were recently attempting to refinance our homes under the [redacted] program, however due to the IRD liens, it is currently not feasibleI inquired as well to the legal length of the obligation aforementioned, as I believe it to be no more than years as told to me by the IRS in The Walls and Associates representative ( [redacted] ***) I meet with on two separate occasions subsequently informed my wife and I that we would have to “pay our IRD debt back in the previously agreed upon monthly payments for the rest of our lives.” He was a very confident and convincing man, and we trusted the advice of a seld-described tax expert-with such sincere accoutermentAs worrisome as this news sounded, [redacted] ***, quickly followed up with a possible and effective solution: only five-thousand dollars down, and he would ensure the immediate closure of the liens within just three weeks, allowing for [redacted] refinancingDuring both meetings with, [redacted] at the [redacted] office, and the [redacted] , [redacted] office, he promised that for our initial investment of five-thousand dollars, he could “guarantee the settlement of my IRD debt at a minimum of ten percent of total tax debt, but he probably could get the IRS to agree to percent total tax debt or less.” I explained in detail my current IRS repayment plan, to [redacted] ***, and conveyed to him that the only reason for the consultation was to facilitate the complete closure of my tax debt- at this point believing it to be an indefinite and life-long expenditureAs well, I was told that I could not qualify for an offer in compromise because I had too many assetsHe immediately followed by ensuring me I had been misinformed; “that if I had had personal hardship during the tax years in questions he would be able to settle with no issue whatsoever.” I told [redacted] that I qualified for hardship due to hip surgeriesHowever, if any of the relevant documents pertaining for financial statements, bank accounts, and the accompanying forms required on my first payment agreement with the IRS, I would not be interested in settling on “hardship verification.” He assured hastily that those aforementioned documents would be simply referenced from the first payment agreement, and little work would need to be done that has not already been completed by the IRS and myselfHe also coached me on “not disclosing all of my assets for at least three weeks after the IRS have confirmed receipt of payment, which would keep it legal.”Finally, on top of the five-thousand dollar down payment, I would need to pay six-hundred and fifty dollars per month for up to month, but more than likely, only monthsAfter we had agreed upon the plan of action, he instructed me to “stop payment immediately to the IRS, which I followed- as he was my hired legal counsel.” He then reiterated he would settle for less than ten percent, but more than likely six, he asked for our addressed, so we gave him our legal address: [redacted] ***, which is where my taxes are paid throughHowever, we asked him to mail all paperwork to our second home: [redacted] **Wall and Associates then mailed all subsequent paperwork to our [redacted] home, and so we never received them where he had requested them to be sent in a timely manner.June 14, 2015, we discovered the paperwork at the [redacted] home and promptly mailed to Wall and Associates all the relevant documents they had asked forAn employee of Walls and Associates (***) then contacted us and said she had just received the mailed documents required and sent in by my wife and myself [redacted] , seemed politely bewildered over the phone, asking us why we had initiated the counsel of [redacted] ***, in the first place; we were then that that all of what [redacted] had counseled was untrueFollowing, she informed us that Walls and Associates could in no way get on an offer for less than twenty-four thousand dollars, or forty-two present from the IRS; nothing could possibly be such a sure thing as, [redacted] had ensured with complete confidence [redacted] told us that our previously arranged payment plan with the IRS was a “great deal” and that if I was to reinitiate the payments, the tax year in question would drop off in 2017, the tax year in question would drop off in 2018, and the ytax year in question would drop off in “Subsequently it would make little sense to open a compromise offer, as it would drag out my payoff time considerably.”Understandably confused, I requested my five thousand dollars back, as the services promised were not the services renderedKelsie, said, “I have nothing to do with the money side of things, but I will forward your request to the deciding party pertaining to a refund of monies paid.” A third representative by the name of [redacted] , hastily then contacted my wife several times, finally concluding after many days of waiting and correspondence that the services rendered were legitimate, and no amount shall be refunded; ending her call, [redacted] , said “just be glad you are not required to pay the six-hundred dollars per month, as required by the agreement.” I wish for the Revdex.com to arbitrate in this case, and am considering legal recourseThe work of a charlatan colluding in a tax-resolution professional’s clothes and accouterment id downright illegal, and simply service promised and paid for is in no way equal to services rendered- or in this case lack thereof entirely Furthermore, the message and counsel of representatives A ( [redacted] ***) is in direct conflict with representative B (***)Representative C ( [redacted] ) finally finishes the job by callously denying refundWe were spun around, inevitably arriving at the exact place we started, worse off, and five thousand dollars less, this sounds like bait and switch technique, and according to all the other similar complaints related to Wall and Associates, a class action seem well in orderThank you for your time and consideration

We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] *** [redacted] sought out and hired our services in May or for administrative tax representation.Our office understands [redacted] continued concerns, however, all of the additional inquiries in the updated response dated June 28, have previously been addressedOur office remains open to honoring our pervious refund offer solely because [redacted] continues to have concerns regarding his case.This issues of timeframe and the issues of the work perform have already been addressed in prior responsesOur office cannot control and does not pretend to control the timeframe associated with having an offer reviewed by the IRSOur office does follow up on offers to ensure that the IRS is made aware that it is a matter of urgency that it be addressed, but cannot force them to review an offer any fasterFurthermore, our office has explained the nature of the work that goes into preparing a client to have a successful resolution to any offers submittedAt this time our office has nothing further to state in regards to [redacted] case other than that we do stand behind the work we have performed.In the past our office has utilized the Revdex.com Arbitration process and we would be willing to consider utilizing it at this time in order to address any further concerns that [redacted] may have.Unfortunately, our office cannot offer an additional refund due to the nature and work on the caseWe remain open to our original offer at this time

We are writing in response to the recent complaint filed against our company regarding the fees paid and services rendered to [redacted] *** [redacted] sought out and hired our services in April of for administrative tax representation.This client brings up several concerns in his complaint that we would like to addressIn reviewing this account it is important to keep in mind that the resolution of a tax matter is a two sided affairOur office can help almost any taxpayer, but that taxpayer must provide our office information in a reasonable and timely mannerFurthermore, it is important to note that tax filing compliance must be obtained prior to a successful resolution.This client hired Wall & Associates, Incfor administrative tax representation services covering a number of yearsOur office early in this year set the expectation that he would need to provide our office copies of the and tax returns because the IRS and state were showing them as unfiledFurthermore, we explained these returns would need to be filedOur office first addressed this matter with the client on April 2, and he informed us was filed and should be filed within the next daysOur office received these returns in October of after many months of being told the returns would be prepared and sent to usThe return as of March 6, was still being showed as unfiled.Furthermore, our office mailed this client several letters dated April 15, May 27, June 22, and November 11, requesting pertinent financial informationThe first receipt of any such information is notated in the account as being received in December of only after receiving the first [redacted] levy notificationOur office spoke with the client regarding the first levy on November Our office spoke with the state that same day and they informed us of the information that would be needed to release the levyOur office, that same day relayed this information to the clientA subsequent call took place on the 17th of November requesting the informationA further follow up call, requesting the same information, was made on December 8, and the client informed us that he would have it to us the next dayWe did receive the bank account statements, but none of the other pertinent financial information we needed to work on the levyWhen filed those returns showed balances of a substantial natureOur office did inform the client of the need to make Federal Tax Deposits and/or Estimated Tax Payment to bring him into compliance so that a successful case resolution could be achieved.This client brings up concerns related to an installment agreementIn April of after confirming his filing compliance, but not payment compliance, his case team conducted a thorough review of his financial situation and did not make the determination that an installment agreement may be in his best interestOur office is quick to point out that substantial changes to income or significant offer planning strategies can take place to make an Offer in Compromise an acceptable solutionThis client alleges he could have setup an installmentIn fact this client could not have setup an installment agreement without the help of Wall & Associates, Inchis continued noncompliance with filing and payment obligations would have caused the IRS and state to reject any such request prior to our involvement and assistance.Finally, this client states that we failed to offer a satisfactory resolutionDespite none of the delays on this case being attributable to our company, Wall & Associates, contacted this client and offered to waive a set number of the monthly fees that this client was contractually obligated to payWe did this as a customer service gesture to ensure we could have the account closed out without him making additional payments to us and so we could ensure collection action had completely ceasedThis client rejected what was a more-than-fair offer.Wall & Associates, Incremains committed to working with our clientsIn review of this case our office is unable to grant a refund for services we have performedWe considered this response to be full and complete to the best of our knowledge and we stand behind the work we performedIf this client would like to speak with someone about additional questions or concerns he has he may contact our office at his convenience.If you require any further information, please contact our officeThank you for your time and assistance with this matter