Wall Spirit

Review: I placed an online order on 8/26/2013, with the expectation of receiving my decal within 4-6 weeks. In late September when I called their 877-493-1690 and spoke with customer service, they indicated I would be receiving the decal in about two week that they were behind on orders. I have been trying to contact someone since early October, and nothing. My e-mails and voice messages on their telephone have gone unanswered.Desired Settlement: I would like a full refund of $38.92

Review: Purchased through groupon, ordered on wallspirit.com before expiration date - received email that inventories were backed up, never returned my call, never issued a refund, groupon claims no responsibilityDesired Settlement: refund please $150

Review: I ordered products and never received anything. Looks like the business went out of business. Someone owes me my money back. I paid $50 for a $150 coupon from Groupon and then an additional $8.95 for my shipping fee.Desired Settlement: I am in need of the amount $58.95 for a full refund!

Review: I have not received a product I ordered. I have called customer service a number of times and left messages and no one has responded. I would like a refund.

Review: My wife and I both have tried to contact this company in total 10 different times via email and phone and have not received any correspondence. We placed an order over a month ago and have not received anything as of yet. We call and all we get is a voicemail. No responses to the emails. This is beyond frustrating as this was supposed to be a gift and the time has come and gone for that. I feel as though this is extremely irresponsible on the company's behalf. A horrible way to handle business. We will never order from them again.Desired Settlement: I feel as though not only should we receive our shipping charges returned but also a discount on product given the fact that it is SUCH a hassle to deal with this company.

Review: I placed an order with Wall Spirit back on September 20, 2013. I was told that their Groupon campaign caused an issue with the processing and delivery of products. I was told that my order would be shipped within 3 weeks. It has been over a month now (6 weeks to be exact) and I have not received my decal. I've tried calling and emailing them to no avail. There's only an answering machine when I call and emailing has proved unsuccessful. I would like to know when they're going to ship the items.Desired Settlement: I would just like to have my order. If they would like to refund the shipping costs that's fine too but not important.

Review: I purchased a product from Wall Spirit through Groupon. With the understanding that my items would ship within 5-7 business days after I placed my order. I paid Groupon for the item, but I was required to pay Wall Spirit the shipping cost ($8.95) directly. I placed my order on 9/23, I paid the shipping charges on 9/23, and I expected to see my items around 2 weeks later. After 3 weeks I tried contacting Wall Spirit by email and by phone several times, but was not able to reach anyone or get a response back. At 4 weeks the "Wall Spirit Website" went down (and remains down today, nearly 2 weeks later), at 4+ weeks I made 3 complaints with groupon. On Tuesday 10/29 (5 weeks) I asked Groupon for a refund which they provided for the amount I paid them.Desired Settlement: I want a refund from Wall Spirit for the $8.95 shipping that I had paid in advance for delivery of an item they did not send in the agreed time frame of 2 weeks, Monday 11/4 will be 6 weeks since I ordered.

Review: I purchased a groupon for Wall Spirit and ordered my wall art in the beginning of September.. they charged my credit card for the Shipping of the Product almost 10 dollars.. I did not receive anything and so called them and was able to talk to a live person the beginning of October, I was told that the product would be shipped priority and I would get it the following Thursday. Today is Nov 7th and I still have not received my order, I have not been able to bring up the website, I have not been able to reach a live person or have them return my call, I emailed Groupon who also did NOT email me back in regards to this. I honestly just want to know where my product is and feel a little concerned that a company can take money from you and now has my account information and seems to potentially not even be in business anymore.Desired Settlement: I would like to get my product ASAP, or a least have the common curtsey to let your customer know what is going on and or be reimbursed

Review: Using the Groupon website, I purchased $150 worth of coupons for $50 for wallspirit.com. I never received by order and looking into the matter further I found that company is no longer in business. A quick online search yielded that this has happened to many other people. No message was sent from Wallspirit nor Groupon regarding the matter. After contacting Groupon, they are looking into the matter regarding my refund but nothing has been resolved yet.Desired Settlement: I want my money back.

Review: I have been waiting for a month and a half for my decal order to arrive, well past the promised shipping and handling window. I have tried to contact this company every way possible and cannot get through to them. Their website has been taken down, as well as their Facebook page, and my emails to their various departments are all either ignored or bounced back.

My order number is: [redacted], and was placed on October 11th, 2013.Desired Settlement: I would like my decal order to be delivered, or at the very least have my purchase refunded to me including shipping + handling charges.

Review: I placed an order on April 25th (Invoice Number:[redacted]) with the expectations that it would be shipped in 4-5 business days at I was quoted. Today is May 14th and still NO package or an idea of when it will arrive. I have reached out to the company via email, Facebook AND telephone calls. I did speak with a lady today who told me that it had not been produced yet and that it looks like it should be done by NEXT Friday however according to a response on Facebook, that package has already been delivered, which I assure you is not the case. This was a Mothers Day gift and I am very disappointed.Desired Settlement: I am requesting that my Groupon account be credited the $25.00 as well as the items that I ordered for my Mother be shipped. I feel that this company has truly dropped the ball in customer service and producing products in a timely fashion.

Business

Response:

Dear Revdex.com of San Diego,

Review: I ordered a wall decal from Wall Spirit on 10/1/13 and received a confirmation email of my order. I did not receive my order nor did I receive an email of the status. I called the customer service and left multiple voicemails with no response. I also emailed the customer service without any response. It has been 4 weeks with no response from the business.Desired Settlement: I would like a refund from this company.

Review: I found this company through Groupon and placed my order on 9/16/13. After the order was placed I was then sent an email saying the were behind and would not ship my product until 10/16/13- Since then the company has taken down their website, facebook pages and twitter accounts and refuse to return phone calls. Groupon has finally issued me a credit for some of the purchase but I have no way of contacting to company to recoup my shipping costs.Desired Settlement: refund of my shipping costs of $8.95. Since product has never been shipped or received!

Review: On September 9, 2013, I placed a Groupon order with WallSpirit. I was originally told 2 weeks to receive my order, then I was told to expect an extra couple of weeks due to problems. I have tried to contact them by email, phone, and have tried to get into their website, I get no response. I am also waiting to hear from Groupon., as I did try contacting them about this issue.Desired Settlement: I would like to receive the product I ordered.

Review: I ordered three wall decals from Wall spirit utilizing a Groupon . The order was placed on September 22, 2013. As of today November 14, 2013 I have not received my product. I have attempted to contact the company but have been unsuccessful. Although it claimed to be 2 weeks behind in production, eight weeks is far to long to have not received my product. This is far more than just a back log of orders. Now I am to understand that they are out of business but their Groupon is still posted. My invoice numbers are [redacted] and [redacted]. Customer ID [redacted]. I also have the transaction ID and bank statement where the money was withdrawn, but where is my product!Desired Settlement: I would like to receive my product and have the shipping charges refunded to me. If this is not acceptable than I will accept a full refund which includes the amount of my groupon purchase.

Review: I paid money for shipping and handling, in addition to money for the product. The company closed down and never shipped my products. Yet, they took my money.Desired Settlement: I want my $18.80 back.

Your Order #[redacted] (placed on September 8, 2013 5:02:05 PM PDT)

Billing Information:

Payment Method:

PayPal Express Checkout

Payer Email:

Shipping Information:

Shipping Method:

Fedex - USPS Standard Shipping (2-5 business days)

Item

Sku

Qty

Subtotal

Eye of Horus - Wall Decals / Wall Tattoo color standardGold size(width x height)35in x 28in Swarovski ElementsNothing tattoo directionAs pictured 1399 1 $49.95

Flower Flight - Wall Decals / Wall Tattoo color twineTurquoise color flowersSilver size(width x height)24in x 17in tattoo directionAs pictured Swarovski ElementsNothing 2212 1 $44.95

William Shakespeare - Wall Decals / Wall Tattoo color standardDark green size(width x height)16in x 15in Swarovski ElementsNothing tattoo directionAs pictured 2456 1 $29.95

Custom Wall Decals - Personalized Wall Decals | Wall Spirit Type your TextProse Before Hoes. StyleOldEnglish Regular Total Width (inches)25 I want aWall Decal Text color(Wall)Black DirectionRegular Swarovski ElementsNothing custom 1 $35.00

Subtotal $159.85

Shipping & Handling $8.95

Discount (Discount By Coupon) -$150.00

Grand Total (Excl.Tax) $18.80

Tax

$0.00

Grand Total (Incl.Tax) $18.80

Thank you, Wallspirit

© 2013 Microsoft

Terms

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Developers

English (United States)

This is a copy of the receipt

Review: I placed an order with Wall Spirit on May 5. Invoice Number: [redacted] I received an email confirmation of the order, but I have received nothing since. The item was meant as a birthday gift for my mother, who's birthday was the 20th. I emailed Wall Spirit, using their Contact Us page on their website, multiple times to check the status of my order and never received a response. Their customer service is SEVERELY LACKING. It is now the 28th and I still don't have my order. If, and when, I do receive the product, it will be too late for the purpose intended.Desired Settlement: I would appreciate a refund of my shipping charges, as well as the $25 Groupon.I also feel this company needs to work on it's customer service and provide updates on the status of orders to it's customers on a regular basis.

Business

Response:

Dear Revdex.com of San Diego,

We are very sorry to hear that our customer

did not receive her order in timely manner.

It typically takes 4-5

business days to produce an order. After that, Fed Ex will

deliver in 3-5 business days. Unfortunately

we have fallen behind in our

production by more than a few days

due to a very successful Groupon

campaign. We honestly believed that we were prepared to handle

the extra demand that these types of campaigns produce. This

particular offer yielded much higher sales than we anticipated

and we were not able to meet some of our delivery obligations in

a timely manner. We also regret the apparent lack of

communication regarding the status of her order.

We have

applied a full refund to Ms.

[redacted]'s credit card. We will also refund $25 for the Groupon

voucher that was purchased in the form of a check. Her order was shipped on May 21st

via Fed Ex and is scheduled to be delivered on May 29th. The

tracking number is

[redacted].

We sincerely apologize that

we were unable to meet the expectations set forth in our

guidelines. We strive to make sure that our customers are

completely satisfied with our products and service. Please let us

know if we may provide any further information. Thank you for

your time and attention to this matter.

Thanks,

--

CEO/ CFO

[redacted]@wallspirit.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am completely frustrated with this companyI placed an order with them on May 22, Per the confirmation email that I received, I expected my package to ship out on May 30th at the latestThe email states that packages normally ship out 4-days after the order is placedAs I placed my order the week before a holiday weekend, I gave it an extra day.I received no email letting me know that my package had shipped, so on May 31st, I called the company to find out if my package had shippedThe gentleman on the phone apologized for the delay and explained that because of the Groupon promotion, they had fallen behindHe told me that my package was set to ship out on June 5thI was a little annoyed, as this was not a small delay, but a large one, but I didn't make a big deal about itI was just happy to have a concrete shipping date.June 5th came and went and I received no email about my item being shippedThis time, I gave them more time and waited until June 11th to callOnce again, the customer service rep apologized and said that my item was set to ship out that dayAlso, because I had been told it would ship out on June 5th and that didn't happen, she would upgrade my shipping to 2nd Day shipping from ground shippingI check my email this morning and my item had finally shipped, but they shipped it ground shipping instead of 2nd DaySo instead of my item arriving on June or 14, it is estimated as arriving on June 17.This is absolutely ridiculousI've been patient, I feel, in dealing with the shipping delaysBy the time I actually receive the item, it will be almost a month since the order dateOn top of that, I've been lied to TWICE by their customer service about my order.I am very unhappy with this company, which is very unfortunate because their merchandise seems to be good products.Desired Settlement: I would like the company to issue me a refund for my orderI was one of the Groupon customers, so I paid $for the Goupon and $for shippingI would like a refund for both for a total of $
Business
Response:
Dear Revdex.com of San Diego,
Ms[redacted]’s concerns are very understandable as she has
shown a great deal of patience with the customer service department of our companyWe
honestly believed that we were prepared to handle the extra demands that a
Groupon campaign can produceThis particular offer yielded much higher
sales than we anticipated and unfortunately, we were un-able to meet some of
our delivery obligations in a timely manner
The discrepancy with the shipping method for Ms[redacted]’s
order arose because her decals shipped out via Fed Ex ground before she called
and was told it would be upgraded to 2nd DayWe are very sorry for this disparityThe tracking number for her order is [redacted] and according to Fed Ex was delivered on Monday, June 17th
We sincerely apologize for the continued delay and the
miscommunicationIt is our sincerest wish that our customers are
completely satisfied with our products and serviceAs per her request, we
will issue a full refund $in the form of a company checkPlease let us
know if we may provide any further information or assistanceThank you
for your time and attention to this matter
Kindest regards,
Your Wall Spirit Team

Review: I purchased a $25 Groupon for $50 of Wall Spirit murchandise. I then placed my order with Wall Spirit on 9/2/13, which came to $13.85. I received a notification from them saying that orders are usualy received 2 weeks after placing an order, but they recently had equipement failures and that it might be an additional 2 weeks and they would be upgrading all shipping to USPS Priority. I never received anything from them after that point. I left a voice message for them on 10/15/13 asking when I could expect to receive my order. I never received a call back from them, so this morning (10/23/13) I tried to go to their website to see if there was any other information. I then discovered that their website is no longer working; however, their groupon is still available for purchase and is listed at the top of the search page!Desired Settlement: I would either like a refund or my items delivered; however, at this point I doubt either will happen.

Review: I placed my order for delivery September 03, 2013. The website says shipping should take two (2) weeks. The receipt says to add an additional two (2) weeks to the time frame. On September 23, 2013, I e-mailed their support address to ask when the order was to ship. On September 24, 2013, they replied that the delivery was "scheduled to be shipped out around the 1st week of October, and we are expediting the shipping to 1-3 day priority to make up for the delay."

October 15, 2013 I e-mailed the same address asking for a status update. I e-mailed again October 17.

I have had no responses.

I paid in full, and have had no follow-up or delivery.

I find this to be a breach of contract as well as non-delivery.Desired Settlement: I would like delivery as well as a refund or partial refund. Part of the payment is specifically for delivery within their policy's time frame. I have expended several hours at this point on this order and feel that the specific performance of their contractual obligations would also include a refund of at least part of the purchase price.