Wall Spirit

Review: I ordered from Wall Spirit on 1 September 2013 (through a Groupon special). It is now the middle of November and still have not received my order. (order #[redacted]). I paid for shipping and I was told that it would be 2-5 Business days. It's been 77 days. This is unacceptable. I cannot get anyone from the company to respond to any of my requests for information. Revdex.com site they believe this company is out of business. How do I find out if this is true?Desired Settlement: refund my shipping charges and sip my order NOW

Review: Bought a groupon from this supplier. The supplier accepted my order and also charged my credit card for additional payment. This was over 2 months ago and I have not received the merchandise and there was no response from supplier in email or phone.Desired Settlement: I wish to have my money returned that was charged to credit card for groupon ($50) and the 18.75 charged to credit card from Wall Spirit on Aug. 31, Invoice [redacted].

Review: I ordered 2 wall decals from this company on August 27th. The website indicated that it would take approximately 2 weeks to receive the product. I got a follow-up email indicating that there would be an additional delay. When the product had not arrived in a suitable length of time, I emailed customer service and was given a new date that the product would ship. Since it did not ship on this date, I emailed them again. I have been given another date. It has been over a month when it was originally claimed that the product would arrive in 2 weeks. This is unacceptable.Desired Settlement: I would like the money paid for the groupon as well as the additional money paid to them, refunded back to my card.

Business

Response:

Review: Placed order on 9/23/13. Company advertises that product will be shipped in 3-5 business days. It has now been more than 5 weeks and the items have not been delivered. I have contacted them by phone 4 times and left messages with customer service and no call has been returned. I have also emailed the company and again, no response.Desired Settlement: Refund shipping and full payment made.

Review: I placed an order with Wall Spirit through their website (Wallspirit.com) on October 14th. Two days later they charged my bank account for the full purchase price of $58.90. I received a confirmation email from them acknowledging the order. In the past two weeks I've tried to get a status update on my order, first by logging into the website (only to find that it no longer exists), then through a customer inquiry form online, then finally by leaving several voicemail messages to the customer service number that was provided in the confirmation email. All with no response.Desired Settlement: I would just like my money back at this point. It can be refunded to my credit card number that was provided with the order, which is a bank debit card, or, a check in the full amount that was taken out of my bank.

Review: ordered $100.00 worth of product and never received. Can never get ahold of them to settle dispute!- I want my order refunded!! What legit business advertises on groupon.com and never follows threw w. the order- un real; I want my money back!Desired Settlement: Refund my ORDER!

Review: I have tried to contact wall spirits many times and I have left messages to know where my decal is. I bought my decal at the beg. of October. I ordered the decal on groupon for 25.00 and I paid additional 13.90 since my total came to 88.90.Desired Settlement: I would like the decal that I had ordered and my shipping costs back. shipping was 8.95 Wall spirit provided me an invoice number of [redacted]

Review: I ordered a wall stencil with rhinestones from this company over 2 months ago and they took $48.00 from my bank account and NEVER sent the product to my home. I have tried several times to contact them through emails and telephone messages but no one ever complies.Desired Settlement: I WANT MY MONEY IN THE AMOUNT OF $48.00 CREDITED BACK TO ME INTO MY BANK ACCOUNT IMMEDIATELY. Shame on HGTV and Ty Pennington for giving viewers the belief that they were a trustworthy company!

Review: The delivery and business practices of this company are very unprofessional. I placed my wall decal order on September 29th, 2013 and still have not received my order. Although they say in their e-mail that orders are delayed in production by two weeks, they also emphasize that due to this issue USPS will deliver the order sooner. Even if production had been delayed by two weeks, I would not have to wait over a month for my order. I have also called 2 times, and e-mailed this company and have not received any response back. These sort of services make me think that this company is running a total scam.Desired Settlement: I would like my order to be delivered and refunded for this inconvenience.

Review: Items ordered in August have not been received phone calls and emails have gone unansweredDesired Settlement: Delivery or refund

Review: I placed an order 6 weeks ago still haven't received it. Stated on their website delivery was 3-4 days then received an email saying delivery was delayed would delayed by 2 weeks. Emailed them and received no response. Then called, and there is no one to talk to... you have to leave a message. They already charged me for the items without even shipping it first. I paid for a groupon and worth $75 and paid an additional 8.95 for shipping. My order ID is [redacted]. The unique transaction ID on paypal is: #[redacted].Desired Settlement: I want them to either ship immediately for receipt no later than Friday, November 1. If it isn't received by Friday, I want a full refund plus my shipping cost and my groupon purchase .

Review: I purchased an order with Wall Spirit on the 25th of May. I did not receive any kind of confirmation from them other than my receipt from Paypal. I waited 4 days, and still nothing. According to the Groupon I used, it said processing time would be a little longer. ( about 5-7 days)I waited a week before I had to send an email to customer service and see what was going on with my order. Another 5 days went by so then I posted on their Facebook page. Finally, I got an email the next day saying that they were processing my order but it wouldn't be ready for another 3 business days. I explained to them that I would not get it in time for its intended purpose and again, no response from them. Now its been almost 3 weeks. The sole reason for my order was my sister in law. She is giving birth and this was one of my gifts for the nursery. The wall decal won't be there in time now.Desired Settlement: I would not only like a refund for the shipping I paid, but I also would also like the decal that was intended for the nursery ( blue elephant )to be shipped ASAP directly to my Sister In Law. The address can be provided when requested.

Business

Response:

Dear Revdex.com of San Diego,

We completely empathize with Ms. [redacted]’s frustration

regarding the delay in her shipment. All of our decals are made to order and

the success of a recent Groupon campaign has far exceeded our expectations, unfortunately

causing our production to fall behind schedule.

As per her request that was emailed to us on June 13th, both

decals were shipped on Friday, June 14th with expedited shipping via Fed Ex 2nd Day. One decal was shipped to North Carolina so

that it would arrive before the birth of her nephew. The tracking number for

this package is [redacted] and it was delivered on Tuesday, June 18th. The

other decal was shipped to Ms. [redacted]’s residence in Hawaii. This too was

delivered on June 18th. The

tracking number is [redacted].

We understand that she was anticipating the arrival of both of

her items within a two-week period, which was compounded by the frustration of

not receiving an immediate response to her question. It is our utmost priority to ensure our

customers' satisfaction. We will issue a refund for the shipping charge of

$8.95.

Again, we do apologize for her inconvenience. Please

let us know if we may provide any further information that would assist you in

resolving this matter.

Kindest regards,

Your Wall Spirit Team

Review: On 09/26/13 I purchased a $75 in merchandise for $25 Groupon for Wall Spirit. On 10/02/13 I placed an order for $79.90 in merchandise from Wall Spirit. I added the Groupon to the order and submitted it. When I checked my credit card account, the full $79.90 had been charged. On the same date, 10/02/13, I sent Wall Spirit an email expressing my concern that the $25 Groupon was not applied to my order. I received this response the same day: We can definitely go ahead and apply that Groupon. I just checked it and it was valid so we will be refunding $66.05, as you now have to pay the $8.95 shipping fee since your order is no longer over $65.00 once the discount coupon is applied. You should see this charge go back into your CC account within the next 7 days. Thanks so much, and have a great day!

As of today, there has been no correction to my credit and no emails or calls are being returned. I cannot even accress their website today. To make matters worse, on 10/03/13, I purchased another $25 Groupon for Wall Spirit, so I am now out $129.90.Desired Settlement: I want a total refund as I cannot see that I will ever receive my order. I have already requested that Groupon cancel the second coupon I purchased and will hopefully be able to cancel the original one after this is all resolved.

Review: I first had troubles redeeming my groupon with wall spirit as the code did not work it took about one week to even speak to anybody. I ordered my decals on September 4,2013 and still have not received them it is November 5, 2013. I called about 4 weeks ago and they said they were about 2 weeks behind. I was told it should have been here 3 weeks ago. My daughter has been waiting for her decals and keeps asking about them. I also ordered decals to decorate a nursery and the baby is almost here. I have called numerous times and keep getting an answer machine and no one is calling back. I cannot even connect to right website now which seems to be down. Luckly I have your customer service number saved in my phone and left ANOTHER message today. What is going on I want my decals!!!My order number is [redacted] and I am patiently waiting.

Thank youDesired Settlement: I just want my order delivered and a possible refund for the shipping cost.

Review: I originally ordered product in August via phone order. I had not received my items for weeks. I called and spoke to customer service on Oct. 7th. The woman told me that my order was on the desk of someone who had since left the company. She assured me that my order would ship by 1:00pm that day and promised to ship priority shipping and I would have it at a minimum of three days later. This has been 10 days ago. I have called customer service 4 times this week and asked for a call back with a status update. I have not even received a courtesy call. Since then, I have reviewed the Facebook page; only to find many other like experiences. I am very frustrated.Desired Settlement: I just want my product shipped. It is an accessory piece to another order; so I can't finish my project without it.

Review: Ordered a Wall Spirit decal on September 10, 2013, was told it would ship within 2 weeks. We have not received it yet. Emailed and called customer service several times, no answer or call backs. Invoice # [redacted]Desired Settlement: I would like to cancel my order and a full refund.

Review: Placed order #[redacted] on September 9, 2013. Information provided at time of order stated 3-4 week delivery period. After 5 weeks and no shipment information, I began contacting the business both by phone and e-mail. As of today, November 1, 2013, more than 7 weeks after order placement, I have received no product, no shipping information, and no contact by "customer service". All inquiries have gone unanswered.Desired Settlement: Please deliver order promptly or at least provide a response to let me know what's going on. In the alternative, provide a refund of the full amount paid for the groupon plus the amount paid for shipping the order.

Review: Similar to all the others. The website and phone call auto attendant claim the products are shipped within 5-7 days and shipping is 2-3/3-5 days. Once you place the order the email confirmation states that orders are taking an additional 2 weeks due to "equipment failures". I placed my order on 9/11/2013. I emailed on 9/24 to check the status of my order and received no response. I called on 10/4 and a representative said I would receive my shipping confirmation by 10/11 because that was 4 weeks from the order date. I called on 10/15 and there is no answer on the customer service line it just goes straight to voicemail. I left a voicemail and followed up with an email. There was no response to either. I tried calling again today and there is still no answer on their customer service line. I also emailed again today, still no response. Their other complaint responses state things like "we're sorry the customer didn't receive a response within a few hours"... how about within a month? Is that too much to ask? Today is over 5 weeks since I placed the order and I've received nothing but an order confirmation email. No shipping confirmation. No returned calls. No returned. No product.

Please also note that this company advertises themselves as Revdex.com Accredited on their site with a link to this Revdex.com office but they are not accredited.Desired Settlement: I've contacted Groupon and have no idea yet if they will issue a refund of the purchase price of the Groupon because it was marked as redeemed. I'd like a refund of every penny paid to Wall Spirit and/or some kind of response confirming when I will receive the products I purchased.

Review: I purchased an item (Order #[redacted] (placed on October 22, 2013 10:38:53 AM PDT)) and I expected delivery within 1 week. I call the number during business hours and no one picks up the phone (tel +[redacted]). I send an email to [email protected] and there is no response. The web page no longer exists. This is very troubling because I paid $68.85 for a product I don't have.Desired Settlement: Ideally I would like to get the product and if Wall Spirit cannot fulfill my order, I would like for them to pay back the $68.85.

Review: On August 31st I ordered 2 wall decals, order number [redacted] from wall spirits web site. I received order confirmation email receipt that stated they were behind & give them extra 2 weeks to ship. Beginning of October I contacted them by email, where is my order? On October 7th they emailed it would be sent within the next 7 business days. When I didn't get a shipping email the next week I replied to their email & called them requesting cancellation of my order & a refund of my $80.94. The phone call does not give you contact with customer service reps, just lets you leave a message for them. I left another message & again no return call.

I had ordered in July(I believe) using a groupon I had purchased. That order was delayed, but they sent emails & a coupon, explaining delay. I ordered on August 31st using the coupon they gave me because of the delay on 1st order. I feel I've given them enough chances & they should refund my money.Desired Settlement: I would like a refund of my $80.94. I no longer want the merchandise.