Walter's Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10673766, and find that this resolution is satisfactory to me
The consumer called today 07/02/that they were reimbursed for the amount of $196.00
Regards,
R*** ***

Complaint:
I am rejecting this response because:It is not consistent with the insurance contract, nor is it consistent with sales and advertisingI have a contract and that contract is the controlling document
Regards,
A*** ***

We will be reimbursing the member the amount of $The additional damage submitted showed rust in the photos and there has been no evidence presented to date that this damage was a result of the towIn spite of this, Good Sam Roadside Assistance will be making a one-time exception and paying
the $reimbursement plus additional $requested. The check should be out to the member's address on the account in the next 3-business weeks. We have called the member and left him a message informing him of the action being taken

We show that the status of the claim is currently pending. As of February 2016, we sent an inspector out, per the terms of the contract, to verify the failures and cause of failuresWhen the inspector arrived at the repair facility the repairs to the power inverters, heat pump, rear air
conditioning unit, transfer switch, awning pc board, and floor sensor had all been completed and no failures could be shownThe only failure that was shown was on the dishwasher motor, which the cost to repair was under the amount of the deductibleIf the repair facility is able to show the failures to third party inspector we can proceed with the processing of this claim

Our records indicate that the customer spoke to a member of our roadside assistance team on March 14, and the complaint was resolved at that time. The Roadside representative apologized for the poor service and addressed the customer's concerns. We have refunded the
full amount paid for service ($139.95) and extended the customer's membership by one year. New membership cards will arrive at the address on the customer's account in the next 2-weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11462886, and find that this resolution is satisfactory to me
I accept their offer to go ahead and process the claim for the full amount and issue me a check for such amount
Regards,
*** ***

MrSmalley enrolled into Auto-Renew in the Good Sam ClubThere has never been a recorded statement indicating he would like to be taken offSince receiving this notice, Mr*** *** in Sorrento, FL is no longer on Auto-Renew for his Good Sam accountIt will expire 3/31/Thanks!

We contacted this member on 3/30/regarding their concerns and they were given a month extension to the membership as an apology for any inconvenience caused by this situation

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 10730101, and find that this resolution is satisfactory to meI would also like my credit score to be returned to where it should be before the derogatory account was posted
Regards,
M*** ***

Thank you for your recent inquiryPlease note that you have been suppressed from receiving any further mail from the organizationPlease allow up to days for this change to reflect in our system.Also, the phone number is a piece of the verification process for security purposes.Thank you!

Complaint:
I am rejecting this response because:
I feel the representive that sold me the policy misrepresented what would be coveredI was told any failure would be covered bumper to bumperThe generator failed: if the carburetor gummed up, then that is a failure! I will not be recommending Good Sam in the future and will be writing Motorhome Magazine so others will be aware of your policy!
Regards,
E*** ***

Complaint:
I am rejecting this response because:They took pictures and only saw that since the oil from the previous leak that was fixed they assumed it must of been sitting there for a long time from the turbo leak The response they said seems they claim the " oil leak that happend first caused the turbo to and the seals and bushings on the thrust arm and everything else to failReally? really the oil leak is going to cause thrust arm bushing to fail? How is that even possible? Also I have proofThat when I had the first oil leak which I paid for myself I asked the shop to diagnose where the leak came from and they said it was the oil filter housing gasket which I then proceeded to fix After that there was no leak Until I made that claim which they found the turbo was leaking That is when the coverage was active Gsams is going on the "photo" there adjuster took saying it was an old leak since there was " grim on the oil from the under carrage" Duhh I have been driving the car And I was left there from the leak I fixed BEcause EPA laws prevent the shop owners from steam cleaning the car even after they fix a leak Far as im concerned they violated there contract agreement saying they will pay for repairs There buisness practice isnt right If they get away with what they have done to me They can deny anybodies claim saying it was a past failure I bet if you looked at there statistics they only pay people who paid into there payment equal to there repairSo thats how they make alot of money
Regards,
*** ***

We are expediting a check to the member for his refund. I have called him and left him a message to let him know we'd be taking care of this. I will be providing the tracking number for the check directly to the member

Member of our team spoke to the member and apologized for the poor experience. Member requested a full refund since this was his first usage of the membership. Advised member that we’ll refund the full amount of $and explained credit card versus check refund, the timeframes
and confirmed the address if we can’t put it back on the credit card. Member accepted the resolution as he didn’t want his membership any longerThank you

We contacted the member and apologized for the service failure. After discussion, we agreed to reimburse the member. The member indicated they were satisfied with the solution

Our claims department is held to the terms and conditions on the policy; since the member was not able to provide enough documentation to exhibit that the proper lubrication was completed the claim was deniedHowever, as a gesture of goodwill we are processing the claimWe are issuing a
refund to the member via check

We analyze the average costs associated with memberships and from time to time cancel memberships where costs exceed those averages. Unfortunately, your membership falls outside our guidelines. You will receive a pro-rated refund based on the time remaining on your membership as
of the effective date of this cancellation.Please refer to the Membership and Cancellation Policy listed in the Member Benefit Brochure that states the membership is subject to cancellation by either party at any time for any reason, upon written notification

The business unit has attempted to contact member for full refund of paid membership ($79.95) and the initial tow provided by the police officePlease follow up with a call back for a copy of towing receiptThank you

Complaint:
I am rejecting this response because:Never at any time was this clause in the contract brought to our attention, not even when we scheduled our last row, at which time one of your customer service representatives tried to get us to renew our membershipThis is poor business practice, and people need to be made aware that they are approaching the limit of what Good Sam is willing to pay forSuch limitations should be made clear and be communicated to the member, who is paying for your serviceThe practice of simply allowing members to use your services without informing them of the limits of what will be paid for should be discontinued.
Regards,
B*** ***

The Customer service agent I spoke to stefani confirmed I did in fact disclose that informationAnd If I didn't why would I be getting a refund of my policy if the mistake was mine? Like I said it makes no senseWhen I talked to stefani she said I would be getting a little over a $dollar refund which was in fact under that amountThey even took $out of my account then paid me back with $of my own moneyIt sure wasn't a monthly policy fee because It was supposed to be canceled, and The monthly payment was about $I've never had a $amount taken out for any reasonSo I would sure like to know what that was aboutAs far as a copy of the tape, yes I would like oneIt's obviously been editedAny judge or forensic lab can tell you how easily this can be doneI've already had issues with a crooked car wash editing surveillance footage so sure lets add the tape as well