Walter's Roofing

After a thorough review of the claim submitted by the customer, it has been determined that the failure was an oil leak which caused the turbo failure along with the thrust arm and bushings failures. These were all long term failures which would constitute as a pre-existing condition and would
not be covered by the policy.
Our records show that the customer enrolled in a policy on their BMW 335i online on May 5, at the time they reported their odometer reading at 66,155. The customer contacted us twice to update the enrollment mileage with the most recent time updating it to 66,However, a Carfax report showed that the customer had taken the car to get an oil leak serviced on May 1, with a reported mileage of 67,At the time of the turbo, thrust arm, and bushing failures they had an elapsed mileage of All of the failures reported would have been caused by a long term failure and would not have occurred within milesThere was also evidence shown to the inspector, which we sent out, that shows there was excessive oil residue which would also indicate long term failureThe policy’s Terms and Conditions are very specific regarding repairs that are eligible for coverageIt is stated in the policy under “GENERAL EXCLUSIONS”:
• Any pre-existing problems that are present prior to the purchase of this Coverage whether known or unknownThe condition of the covered part(s) in question will be assessed to determine time of initial breakdown
In light of this information we have no choice but to stand behind our Claims Administrators, and will not be able to provide the customer with any further assistance toward the claim

Transit Pros offered MrW*** a $goodwill reimbursement The initial call for service took place at 12:39am North Carolina time The notes in the request indicate that MrW*** advised that he felt the tire price was high and he would not pay it. The tire in question
“Goodyear GHSA 255/70Rin an H Load Range” was being billed at $499.86. Our research indicates that this tire (and it’s replacement the Goodyear Endurance RSA 255/70r/H) can be found online in prices ranging from $471.99(SimpleTire.com) to $516.92(SimpleTire.com). Please keep in mind that this would require waiting for the tires to arrive via shipping and is not on the side of the road at 12:39am. While examples of other brands of tires in this Size and Load Range can be found at a lower cost our program is built through National Pricing with major tire manufacturers. Our roadside assistance programs primary concern is member safety and we attempt to provide assistance for roadside emergency’s in a timely manner At approximately 1:11am MrW*** advised that he was unwilling to pay for the tire and services being offered. Once the coverage and charges had been confirmed with member services MrW*** advised that he did not have a credit card to pay for the service and would pay the tech with cash, approximately 1:45am. We advised that we could not secure service using a cash payment and sometime between 1:45am and 1:50am MrW*** advised he did have a credit card and was willing to pay the members portion of the service and the tire This complaint states that the MrW*** was ok with the $labor fee roadside and addresses the cost of the tire. We feel that the $refund offered by Transit Pros covers any difference in the price of the same tire and taxes associated. MrW*** would need to advise that he accepts the $for the refund to be processed