Washington Gas

***, New Roman', serif;"> I have called the customer at the number you had provided for day time concerns twice – ###-###-####I left a lengthy message letting him know who I was etcand reason for the callI did check the account etc and found it is now being billed to [redacted] as requested Washington Gas notes indicate that calls from the [redacted] and a letter from [redacted] indicate that [redacted] is their counsel and they agreed to have his name on the account as well to be able to discuss all utility accountsI left my direct call back number in the call The below screen shot reflects the adjustments made as requested for the billing [redacted] ** ACCOUNT NO CD SC RATE DEF/MDSE STATUS WASHINGTON DC *** [redacted] *** ** [redacted] GASON [redacted] BUDGET EST: C/O [redacted] CRED STAT: GOOD DEPOSIT EST:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have received a letter from Washington Gas Codated May 8,that the accounting department will adjust the discontinuance date to August 23, and that a new bill will be sentI was a renter and not the owner of the propertyI have not lived there for over monthsI therefore do not have access to the property nor do I have the right to give anyone access to the propertyI have done everything everything asked of me from Washington Gas Coto discontinue service and receive my final bill up to when I moved out Regards, [redacted] ***

12, Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.The issue has brought to VSCC and the request to restore the service has been resolvedIf [redacted] the owner of the property would like to discuss the previous issue, he may call our hotline.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah S.SpecialistConsumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to re-iterate that the online auto payment never worked although in the letter they mentioned that I did not set it upI did but it never got through to my BankHowever, I am satisfied that they have take out this nonsense depositThank you Revdex.com for standing up to the common man Regards, [redacted]

Industrial Road Springfield, Virginia July 3, Revdex.com K Street NW, 10th Floor Washington DC 20005- Attention: [redacted] Re: [redacted] ID# [redacted] Dear ** [redacted] : The inquiry regarding the above referenced customer was forwarded to my office for review In behalf of Washington Gas, I would first like to apologize for the inconvenience, rest assured that this will be prioritized and actions will be provided based on the desired outcome / resolution customer requesting The concern raised has been forwarded to the Washington Gas Supervisor for the [redacted] work project For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-#### Thank you for the opportunity to review this matter for you Sincerely, [redacted] Specialist Consumer Relations

May 2, Dear MrDennis:The inquiry regarding the above referenced customer was forwarded to my office for review.The account was billed using estimated meter reading when an actual reading cannot be takenLetters were sent to advise the customer that an appointment needs to be made to check the device that transmits the meter reading to the technician on the scheduled meter reading dateWhen the technician was sent to check the reading device, the actual meter reading was also taken and this confirmed that the account was billed using an underestimated readsHaving the meter reading device replaced, an actual reading was taken on the next meter reading schedule and this reading created a catch up bill for the under billed usage due to the estimated readingsWe apologized for the inconvenience that the issue has brought to the customer.For inquiries and follow-up, the customer can reach us thru our customer service hotline at [redacted] .Thank you for the opportunity to review this matter for you.Sincerely,

Industrial Road Springfield, Virginia June 23, Revdex.com K Street NW, 10th Floor Washington DC 20005- Attention: [redacted] Re: [redacted] ID# [redacted] Dear ** [redacted] : The inquiry regarding the above referenced customer was forwarded to my office for reviewWe first want to apologize for the inconvenience we brought to our customer due to the missed appointmentWe are committing to our appointment as scheduled but due to some unforeseen events delays are inevitable We are willing to waive the service initiation fee which is the account setup charge but cannot offer any form of reimbursement other than the one being offered For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-#### Thank you for the opportunity to review this matter for you Sincerely, [redacted] Specialist Consumer Relations

May 2, 2014Dear ** [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.The meter was replaced and the usage for the months when the gas usage did not reflect when meter reads were taken was computed and was billed to the accountWe apologize to the customer for the inconvenience of calling repeatedly to report and schedule the appointment to have the meter replacedThe unbilled gas usage for the period that the meter did not register the consumption will be added to the account but the amount will be open for payment arrangementThe recent reading showed that the new meter is registering the gas usage of the account.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely,

Attached is a copy of the response sent 3/20/15:The inquiry regarding the above referenced customer was forwarded to my office for review.We appreciate the time and effort in making Washington Gas aware of such incidentWe would also like to apologize for the inconvenience.Upon review of the case filedWashington Gas received a notification from the property manager of AGS Realty assuming responsibility as of 08/15/2014.As of thing writing we have completed the necessary adjustment to bill customer up until 08/15/2014.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you

October 27, 2014Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.Customer and I spoke dated 10/24/where I explained the bill breakdown of the latest statementCustomer was able to understand that the large portion is the deposit that was assessed since the gas was previously turned off and that the deposit was not requested when the payment for reconnection is made.Both parties agreed to waive it as a onetime courtesy and that customer will keep the bills paid on time to avoid possible deposit request in the future.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely,John DSpecialist Consumer Relations

December 19, 2014Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We made contact to the customer to get more details regarding the outbound collection calls she’s been receiving since the information provided on the case filed is not sufficientCustomer informed that Washington Gas personnel from Virginia Office made contact and was able to provide resolution.Customer has not received a collection call since then.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations

December 18, 2014Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We appreciate the feedback from our valued customers, comments and suggestions are welcomed by Washington Gas for us to better provide our customers the service they all deserve and to meet their expectationCustomer and I spoke on our goal to complete all task in a timely mannerWe came into understanding and were on the same page with WG’s attempt to prevent future issue/s such as to what customer encountered.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations

Industrial Road Springfield, Virginia July 29, Revdex.com K Street NW, 10th Floor Washington DC 20005- Attention: [redacted] Re: [redacted] ID# [redacted] Dear [redacted] : The inquiry regarding the above referenced customer was forwarded to my office for review The customer’s proposal on the payment to have the service restored was consideredThe customer was contacted and informed to make the payment to have the property scheduled for reconnection For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-#### Thank you for the opportunity to review this matter for you Sincerely, William S [redacted] Specialist Consumer Relations

Industrial RoadSpringfield, Virginia 22151December 31, 2015Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: [redacted] Re: [redacted] Case id # [redacted] Dear [redacted] :The inquiry regarding the above referenced customer was forwarded to my office for review.We would first like to apologize to the customer if there had been any misunderstanding with his conversations over the phone with customer serviceA customer’s bill would still retain a discontinuance notice even if there is a pledge received for the account; once a pledge is receive through documents or through a phone conversation, we will then decide if the amount is sufficient to put a hold on the customer’s account which would prevent disconnection of serviceBased on the interactions in the account, a MEAP representative reached out to our company dated 11/20/to advice of a pledge for the customer, which then resulted for us to place a significant hold using a tracer to prevent disconnection of serviceThe payment for the pledge has been applied on the account 12/22/which made the customer’s account current and safe from any disconnection.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *S [redacted] SpecialistConsumer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I specifically stated I felt my personal information had been compromised I would like for Washington Gas to specifically state that my account information and personal information has not been divulged to anyone This included third party they may have enlisted and specifically not through a hack into their computer system Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your support! Regards, [redacted]

Industrial Road Springfield, Virginia June 5, Revdex.com K Street NW, 10th Floor Washington DC 20005- Attention: [redacted] Re: [redacted] ID# [redacted] Dear ** [redacted] : The inquiry regarding the above referenced customer was forwarded to my office for review Customers seeking for compensation for expenses incurred in fixing property damaged as a result of work performed by Washington Gas technicians or contractor needs to send the following documentations Complete contact information including: Full Name Home phone number Work phone number Cell phone number Email address (if available) Mailing Address Date damage occurred Location of damage Approximate time that damage occurred Brief description of what happened Pertinent documents (Customer should keep the originals of all documents) Copies of repair receipts or estimates Copies of photos (if available) Copies of police reports (if applicable) Customers may send their requests by one of the following methods: Scan the documents and email them to [redacted] , Subject: New ClaimsNote: If the customer has the ability to do so, this is the preferred method Mail the documents to: Washington Gas Constitution Ave NW Washington DC Attn: Rosa Coates, Claims Department Fax the documents to ###-###-####, Attention New Claims Department For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-#### Thank you for the opportunity to review this matter for you Sincerely, [redacted] Specialist Consumer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am the one that reported the leak and I provided all addresses involved in the leakThe response is a lie, the customer service started no leak was reported by me, which was a liePull the call recordings Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Washington Gas allowed [redacted] ( [redacted] ) and [redacted] (owner of [redacted] DC) to open an account in [redacted] 's name without his written/verbal consent or a copy of our lease at [redacted] **When we moved into [redacted] **, the meters were on but no one was being charged for serviceWe contacted Washington Gas and was advised that we could not open an account in our names due to a previous balanced that was owed on the accountHowever, [redacted] called Washington Gas and ordered for the meters to be split at [redacted] ** [redacted] called and placed the basement meter in his name and [redacted] called and placed the meter in ***'s name for the upstairs portionShe was advised by Washington Gas that she could not do this, however after becoming escalated the reps advised us that they placed the account in ***'s nameI have spoke with Myron D [redacted] from Washington Gas who is over Customer service about this as well as Michael T [redacted] in the Office of General Council and nothing has been doneValda admitted without denying in a mediation in court to this and Nothing has been done by Washington Gas to rectify this issue Regards, [redacted]

From: R***, Siobhan B***< [redacted] @washgas.com>Date: Wed, Jun 3, at 10:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: " [redacted] *" < [redacted] @washgas.com> Good morning, Gas service was disconnected for non-payment 5/12/Payment required to restore service was made Friday, 5/15/Gas service was restored Monday, 5/18/Washington Gas policy states service is reconnected the next business day after payment is made to restore serviceSBonnie R [redacted] Consumer Relations Specialist Phone: ###-###-#### Fax: ###-###-#### ONE COMPANYONE TEAM