Washington Gas

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It simply deflects the question to another individualIt does not address the issues raised in my complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is completely unacceptable for my personal information to be given to anyone without my express permission I am requesting that Washington Gas remove ALL personal information associated with me, my account, previous house, etc I will need written confirmation when this has been completed Regards, [redacted]

The usage at the property will be billed to the active account until it is terminated. It is the customer’s responsibility to notify Washington Gas their intent to close their account so that termination of account can be initiated. There was no request made by the customer to terminate the account before the customer’s stated move out date. In May 2014, the customer stated she would have the new tenant call to assume responsibility for usage from the date the customer moved out. No one called or made a request to set up an account and take ownership for the usage of the property. The account was terminated and was billed for usage until 8/5/14 after the termination request was completed. An adjustment can be made to bill the account up to the move out date of the customer if someone would take over responsibility for the usage.

Industrial Road
Springfield, Virginia
July 23,
Revdex.com
K Street NW, 10th Floor
Washington DC
20005-Attention: *** ***
Re: *** ***
ID# ***
Dear ***:
The inquiry regarding the above referenced customer was forwarded to my office for review
We apologize to the customer for the inconvenience of having to make multiple calls to have the addresses that his company manages be enrolled to the Automatic Name Change Program (ANCP)Cause of the delay was traced to inability to identify which unit/s from the six possible addresses needs to be included on the enrollment to the programANCP enrollment is now completed as communication with the customer confirmed that all the unit’s needs to be included to the program
For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####
Thank you for the opportunity to review this matter for you
Sincerely,
*** ***
Specialist
Consumer Relations

Industrial Road
Springfield, Virginia
May 30,
Revdex.com
K Street NW, 10th Floor
Washington DC 20005-
#000000;">Attention: *** ***
Re: *** ***
ID#***
Dear ***:
The inquiry regarding the above referenced customer was forwarded to my office for review.
In general the gas usage for all customers during the winter goes up as the gas is used for heatingThe recent winter season was recorded as one of the worst winter recorded which resulted to a significant increase on the customer’s gas billIt was mentioned by the customer that comparison of the usage from his neighbors was made and found that his usage was higherThe accounts of the other units of the complex was considered and found that indeed the gas usage was low compared to the customer’s usage, however all bills including the customers and the neighbors account was computed using an actual meter readingHistorical gas usage of the customer’s account show that the current bills are in line with the usage the previous yearTechnician was sent to check on the meter information and verified that it matched what was registered in the system for the accountA gas leak was ruled out when a crew went to the property on 3/27/Contact with customer was made and an appointment set to have the connection of the meter going to the property verified
For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####
Thank you for the opportunity to review this matter for you
Sincerely,
*** ***
Specialist
Consumer Relations

November 7, 2014Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for review Customers who wish to discontinue service can make the request using Washington Gas website for convenienceA customer service representative will contact the customer if
there are any questions or if we require access to the meter for a final readingCustomers who do not have online access can call the Customer Service HotlineThere was no call or request made to close the account prior to the move out date of the customerFailure to notify Washington Gas to stop service will prevent the company from closing the account and the customer will be responsible for all subsequent charges until the account was settledThe customer’s account is now finalized and charges for usage starting August was removedAs a courtesy after reviewing the account the adjustment was made, considering the customer’s good payment history and since gas usage on the disputed months the account was billed was minimal.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely,William SSpecialist Consumer Relations

April 30, 2015Dear *** ***:The inquiry regarding the above
referenced customer was forwarded to my office for review.Washington Gas offers an array of schedule appointment,
we offer shorter appointment timeframe but with a limited numbers which is
based on the available technician on the
field.
Other than a whole day appointment, we have a hours and hours window
which is subject to availability.We made contact to the customer and informed the process and
guidelines regarding our schedule and appointmentWe also discussed the
waiving of the Service Initiation Fee due to the inconvenience as a onetime
courtesy.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

May 26, Dear *** ***:The inquiry regarding the above
referenced customer was forwarded to my office for review.Washington Gas has sufficient number
of field-crew working per dayThe crew is staffed ahead of time to compensate
the forecasted volume of service
appointmentsReconnection orders, as part of
field-executed service appointments, are scheduled on the following and
available business days.An attempt was made to contact the
customer to personally apologize on the inconvenience brought by waiting for a
service technician (i.eservice appointment: reconnection) through the weekend
The call was routed to the voicemail and a message was left inviting the
customer to call the Escalations Hotline should there be any more issues they
wanted to discussFor
inquiries and follow-up, the customer can reach us thru our customer service
hotline at ###-###-####.Thank
you for the opportunity to review this matter for you.Sincerely, Daniel A
SpecialistConsumer
Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want to re-iterate that the online auto payment never worked although in the letter they mentioned that I did not set it upI did but it never got through to my BankHowever, I am satisfied that they have take out this nonsense depositThank you Revdex.com for standing up to the common man.
Regards, *** *** ***

December 2, K StNW, 10th FloorWashington DC 20005-3404Washington Gas Account # ***Dear Revdex.com Your recent inquiry regarding the service initiation fee assessed to the referenced account has been forwarded
to our office Upon review of this matter, this customer occupied the address of *** *** ** NW #*** before the gas service was initiated on November 7, The customer never notified Washington Gas to place service in their nameThe service initiation fee is assessed when a customer establishes service with Washington Gas, either by opening an entirely new account or by transferring an existing account into his/her own nameIn order to ensure equitable treatment of all customers, our governing regulation and procedures provide no conditions as a basis for waiver of this charge.The Service Initiation Fee is aligned within our regulated tariff, which can be found at our web site at www.washingtongas.com.Thank you for the opportunity to explain our policiesIf you have any further questions or concerns do not hesitate to contact us at ###-###-#### or by email at ***.Sincerely, Washington Gas Customer Support

From: R***, Siobhan ***Date: Mon, Jan 5, at 9:AMSubject: FW: *** *** complaint #***.To: "***@myRevdex.com.org" Cc: "D***, Myron *" Good morning,This customer was advised 12/23/by a technician that a new houseline must be installed and inspected before Washington Gas can turn on the service at the meter.S*** R***Consumer Relations SpecialistP: ###-###-####F: ###-###-####

*** *** ***Springfield, Virginia 22151April 21, 2016Revdex.comK Street NW, 10th FloorWashington DC 20005-3404Attention: *** ***Re: *** ***Case ID #***Dear Mr***:The inquiry
regarding the above referenced customer was forwarded to my office for review.The amount billed to the customer, i.eDR Charge or “catbill,” represents the estimated energy used by a DR (Didn’t Register) Meter for a period of time.Particularly with above customer’s case, the meter that was replaced and brought to the meter shop registered a Base CoefIn order to get the estimated energy used, it’s multiplied to the number of days in the period of DR (days).In total, the account generated a 25,Therms for daysNormally, this will be billed in dollars by Washington Gas’ lowest rate on distribution and PGCBut because the billing account is under a third party supplier (*** *** ***), only the distribution was billed to customer upfront: 25,Therms for $ = $for distributionThe DR charge is forwarded to the 3rd party supplier for their calculation.We’ve contacted the customer to explain this verballyAs of this time, we’re still in contact with them as the customer made further inquiries that’s answerable after successful liaison with billing departmentWe will contact them again as soon as we get answers to the customer’s additional queries.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

May 21, Dear *** ***:The inquiry regarding the above referenced
customer was forwarded to my office for review.The customer called on the 13th of May and spoke
with one of the Customer Service supervisorsPer our record, the explanation
regarding the Conversion
Factor issue was provided, further questions and
clarifications were answered, and payment arrangement was agreed upon.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

April 20, 2015Dear *** ***:The inquiry regarding the above
referenced customer was forwarded to my office for review.We would first like to apologize for the inconvenienceAs of this
writing, customer’s closed Washington Gas account has zero balanceThis response also serves as a
confirmation of the customer’s desired
settlement or outcome.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations

September 9, Dear *** ***:The inquiry regarding the above referenced customer was forwarded to my office for review.We appreciate the time and effort in making us aware of the billing statement customer failed to received, we would also like to apologize for the
inconvenience.We made the necessary action to change the Zip Code correctly which will ensure that the correct mailing address is updated on Washington Gas endThe Deposit on the account which was also assessed recently amounting to $was removed due to the concern raisedFor inquiries and follow-up, the customer can reach us thru our customer service hotline at ***Thank you for the opportunity to review this matter for youSincerely,John D

Several months ago Washington Gas changes their eService and that is when my problems started with my automatic monthly bill paymentsBefore they changed their eService, I would get an automatic bill each month via email and I was setup for automatic paymentThe old service worked just fineThe new eService website in not user friendly and has had many issues including loginWith the new eService my automatic billing emails have stopped along with my automatic payments even though I signed up for automatic emails and payments with the new eService So for the past several months, I have had to call Customer Service and arrange for payment over the phoneAlso when I call them I ask them when are their EService issues going to be resolved and I get the answer "try back in a few weeks"This is probably a truthful answer, but how many months does it take to resolve Eservice issuesI recommend they find another EService provider and can test their service before it is deployed to their clients

widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-"> MD Public Service Commission was advised that NO BILLING CHANGE WILL RESULT IN CHANGING EFFECTIVE DATE FROM 6/TO 6/10. The service initiation fee of $was waived and removed from the account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Washington gas on Feb 4th shut my gas off for days demanding dollars to turn back on it was cold and my babies was in my house in the cold not only that when I pay the money they send a technican to turn me back on I had no meter to read so all the time they been estimating the bill I had the issue before where I wasn't receiving a bill until one year and a half for I was paying it but every month the new bill would add to it I had no heat and hot water for 10day with my new baby in my house I believe they were wrong to do that I need answers because dollar bill from estimate is incorrect I need to be credit for something looking forward to hearing from youBilling Adjustment
Regards,
*** ***

*** *** was in the Springfield office Tuesday and an order was placed to restore service in his name today October 23rd