Ordered groceries online [redacted] 9, ***$ [redacted] was deducted from my bank account on [redacted] No delivery was made (bad snow storm)However, nobody called to say the groceries were not arrivingI called & emailed every dayI was put on holdI was disconnectedNobody responded to my emailsFinally, I got through via telephone on [redacted] A refund had not been initiated at the time of no delivery on [redacted] To date, I have not received my $ [redacted] I am disabled, in a wheel chair and have no groceries [redacted] is the order number
I was going to submit a review on [redacted] and upon reading the myriad of poor ratings they've had for about years, I felt further steps needed to be takenhttps://www.yelp.com/biz/safeway-walnut-creek Their deli/bakery service is bad and the bread staleEmployees had communication problems and did not seem suited for customer serviceNot befitting of a business just opposite [redacted] & many high end stores in downtown Walnut Creek
2:15am [redacted] **I do shopping usually once a week at [redacted] SafewayOn my way out the security guard was not happy where I left my cart(Inside the store)He said I need to put it outside with the rest of the cartsI already had my bags in my hand and told him he is welcome to put the cart anywhere he wants itHe then proceeded to call me a [redacted] and to get my [redacted] as out of the storeI went back into the store and asked the clerk to please tell this security guard to stop calling me a [redacted] As I left the store he went after me telling me I'm nothing but a [redacted] and to get my [redacted] as out of thereI have talked to the Safe way manager about this although I have no idea what will become of itI have been shopping at this store for over yearsI'm years old
On [redacted] ***, I made an online order with Safeway.com for grocery delivery on [redacted] ***The delivery was supposed to be made between 1-2pm - I selected this time frame during the checkout process and paid a premium for itI received two confirmation emails, one after I made the order and another on the ***, reminding me of the deliveryI was also charged by Safeway for the amount of my order at approximately 10am on [redacted] ***At 2:45pm on the ***, after my order had not yet arrived, I contacted Safeway Delivery customer supportI spent minutes on hold before a representative answered the callI was told, at first, that my order had not completed and that I would not be charged for itAfter I challenged this, I was put on hold for minutes while the rep checked with the delivery trucks en route for deliveriesShe was not able to confirm that my order was on any of the trucks, but had also not been able to contact all of the driversShe told me that the truc
I purchase a safeway gift card and it could be used at any safeway and tom thumb stores except CA through [redacted] https://www.amazon.com/Safeway-E-mail-Delivery/dp/B01FYJMJHI/ref=pd_sbs_396_img_...⇄ It is a email delivery gift card and I contacted to [redacted] this card is valid for sureWhen I went into Tom Thumb couple weeks ago, the store manager refused me to use this e gift card and explained this is a fake cardI was treated as a cheater, and the store manager laughed at me because this gift card has a [redacted] expire dateThe store location is The [redacted] ***, [redacted] And this rude manager is Randy Webb!!!!!! I contacted the store and [redacted] but the safeway has no official response about thatAs the result, I couldn't even go into tom thumb store, because im afraid to do that, LET THE STORE MANAGER TREATS AS CHEATER! I'm done with Safeway and Tom Thumb!!! NO MORE BUSINESS!!!
I started ordering with safeway.com because Im handicappedThere are a lot of issuesThey require my EBT pin which is not supposed to be given out according to State regulationsInstead of keeping it on file, I am required to call the customer service the day before I order and then get woken up in the early AM to once again give my EBT pin and cardI was also told after placing an order I would receive emails offering free shipping and other promos WHICH I DO NOT EVER RECEIVEThey have messed up orders, the last being OK and there was credit given on online account for first order mess up and item returnsHowever they sent out chuck roasts as steaks on the second order and they exchanged them for rotten steaks which they also charged forThey refunded roasts and were supposed to pick up steaks..for DAYS, which we stayed home forWe missed husbands heart attack appointments & they NEVER cameThen they said throw them out and they would refund the [redacted] to my EBTHad t
I ordered around $ [redacted] worth of groceriesHowever, my debit card was charged $ [redacted] I called Safeway regarding my order to find out why? I was told that it seems that on many of the items I ordered were charged twiceI was told when my order is delivered to give back the items I did not order and fill out a form for a refund and you should get your credit within to daysI explained that I don't have 7-days because I have other bills to payI requested that my grocery order be canceled and the refund be credit to my accountThe person I spoke with could cancel the order but not refund my moneyHe said it will take to days for the requestI called my card company and they said Safeway must first void or credit my card for us to credit your accountI call Safeway back and spoke with a you lady who spoke with a supervisor who said the refund request has been sent in but there is nothing more they can do from the customer service center because the card information i
Ordered on [redacted] for delivery [redacted] between 11:to 3:00pm / 2:driver called to say it would be three or four hoursI was upsetAnd told him I was going to call customer service to complain he ask me if I still wanted the order I said Yes: I called again at 5:to see what was happening with the order they said the driver had brought it back saying I would not be there to get the deliveryAfter three call each took forty miniutes to reach someone I talked to a service person who setup a delivery for 11:to 1:window at 1:pm I again spent forty minutes on the phone to find it had not left the parking lot and that it would be four hours because how it was loaded in the truckBeing upset I told them if they could not get it before then I said cancel the orderAnd hung up the service adviser called back and said she was was talking to the driver and he could put it ahead and it be there soon I said ok and hung up the phoneBut it did not arrive that day ether I wrote a letter
I had ordered groceries on 11/06/to be delivered on the 7thOn the 7th someone from the store called to say that their system was down and that we had to reorderSo we did and scheduled the delivery for the 8thOn the 8th our delivery time came and went and the groceries never got deliveredI called and the person I spoke to was extremely rude, mocked me, and hung up on meI called back and a woman gave us a $credit to our Safeway account for the troubles and scheduled a new delivery time for the 9thAgain, on the 9th our delivery time came and went and no groceries were received yet we were charged for themI called again and someone told us they'd call us back and never did so we called againThis person said the groceries were never put on the truck so we asked to speak to a supervisorWe spoke to someone named *** and she apologized for the inconvenience and scheduled a delivery for us on the 10th and credited us a $credit to our debit card because it was not
Safeway advertised an offer which stated the following: "For a limited time only, Safeway is offering a great gift card promotion where you can purchase $Visa or MasterCard gift cards and get $off at Von’s, Randall’s, Albertson’s, Tom Thumb, Acme! This promotion expires December 16th, or while supplies last"I purchased two $Visa gift cards at my local Safeway on 12/7/I did not get my $off as promisedI contacted Safeway several times now and their response was the following quote: "We are showing that the offer was limit one per household minimum(i.e) the gift card would need to be in one gift card for the offer to triggerIt could not be split into gift cards over 100.00." I disputed that with them stating there was nothing in the offer that indicated you must purchase $on a single card only and in fact, their promotion as quoted above uses the word "cards", not cardTo date, they have not responded
I purchased apple juicesSafeway brandAn item I get on a weekly basesfirst one I drank was fineSecond one I noticed was dark and amber colorA very red tone to itI figured it was just the apples or somethingI took a drink out of the bottle and it burned my throatIt smelled like rotten fruitI checked the date and it said Dec so it was not expiredI went to take it back and I told the clerk about itShe didn't sseem to care much and asked me for a penny so I can get my dollars backI tasked if there was any other complaints and she said NoI told her that whatever was in there hurt my throat and was worried about What was in thereDidn't seem to care LolI went and got another juice and I noticed most where rhetoric same color but there was two that where very darkTold the same clerk about itand she told me she'd ask a clerk to take them downI went to Safeway yesterday to buy more juice and I see a dark juice in the middle if all the rest of themBasi
While shopping at the *** Safeway location I was lied to by a staff member by the name of ***I asked her if she could scan the barcode on some clearance summer items to verify the price because the sign said 75% off making them $however I had purchased items at the *** street Safeway in San Francisco so I was interested in the outdoor heaters that were originally priced at $***, the Safeway staff refused to scan the bar code for several reasons 1) "I know this is the correct price because I am the one that changes the price" 2) "I just changed them last Wednesday and we only change prices on Wednesday day" and 3) "Our [*** Safeway] store does not mark clearance down to 90%" Her accounts came of suspicious given that she provided all excuses within a short period of time (seconds) and I'm not sure that she was aware of the fact that it was a Wednesday so I immediately called the corporate office to express my concern about my experience and frus
I purchase a safeway gift card and it could be used at any safeway and tom thumb stores except CA through ***https://www.amazon.com/Safeway-E-mail-Delivery/dp/B01FYJMJHI/ref=pd_sbs_396_i...⇄ It is a email delivery gift card and I contacted to *** this card is valid for sureWhen I went into Tom Thumb couple weeks ago, the store manager refused me to use this e gift card and explained this is a fake cardI was treated as a cheater, and the store manager laughed at me because this gift card has a *** *** expire dateThe store location is The *** ** *** ***, *** *** *** *** ** *** And this rude manager is Randy Webb!!!!!! I contacted the store and*** but the safeway has no official response about thatAs the result, I couldn't even go into tom thumb store, because im afraid to do that, LET THE STORE MANAGER TREATS AS CHEATER! I'm done with Safeway and Tom Thumb!!! NO MORE BUSINESS!!!
*** *** *** * *** *** Today alone Safeway ripped me off twice for the same item"Just for You" offer once again (dozens of previous reported failures) refused to apply its discount to my order! CUCUMBERS $*** EACH - BAGGED ONE AND ONLY ONE RECEIPT: ** QUANTITY @ $*** EACH TOTAL: $** SO ONE (1) CUCUMBER ADVERTIZED AT $*** RANG UP FOR $**AND ABSOLUTELY NO "JUST FOR YOU" DISCOUNT APPLIED FOR A $*** OVERAGE CHARGED TO MY CREDIT CARDDIRECT DEMANDS TO PULL AND VIEW CASH REGISTER SECURITY VIDEO DENIEDRIPPED OFF RIPPED OFF RIPPED OFF AGAIN This comes after "Parafaits" refused to ring up ar $***This comes after "$*** *** or *** Pizza *** -oz" rang up my oz *** at $*** -SAFEWAY'S REDICULOUS EXCUSE: "UPC CODE *** IS NOT PART OF THE PROMOTION" - PROMOTION VIEWABLE BY THE PUBLIC HAD ABSOLUTELY NO EXCLUSIONS BEYOND ***-31.5oz LISTED! "UPC NOT INCLUDED IN PROMOTION" excuse has been well overusedhow am I supposed to know??? "*** **
On November 18, 2017, I was shopping at the Greenbelt, MD, Safeway, and I added a digital coupon from my phone to my accountIn particular, I added $off a $Visa cardI also saw that Oreo candy bars were buy-one-get-one (they are usually $each)However, after I checked out, I saw that neither promo was applied to my checkI emailed Safeway about this on November and have received no response
It is the copy of the complaint *** submitted through the website safeway.com on Feb 16, regarding the store located at Argonaut Way Fremont,CA I did not get any feedback since then----------- For more than years of being your customer, it is the first time I faced that rude/humiliating staff's behaviorAt self-checking I discovered that $off coupon loaded to my account did not apply for Orange juice purchaseI asked for assistance from the cashier ***He told me that they usually accept only printed couponsBut as a one time exception he would give me that discountAfter I paid and asked why coupon did not apply, Mario told me: "I gave you the discountWhy are you still here?"After that, I reached out to the store manager ***His position was the same - that I need to present the printed coupon to get a discount, and coupons loaded to the account would not workHe also stated that the next time he would refuse service for meBesides the forma
Three times in the past weeks my online order has either NOT arrived at all or come more than an hour late past the paid for and expected delivery windowWhile I understand a few minutes past the expected delivery window, having orders come to minutes lateI have called each week with absolutely no resolutionTHey say they are going to call the *** store o report my issue and each week the same thing happens with absolutely no resolutionIT appears that Safeway is overscheduling itself during the delivery window times with no regards to the consumer and our timeThe offer of a $** credit to missing my sons baseball games EACH WEEK while waiting is insulting when the issue keeps happening with no real answer or resolutionNot once in my phone calls has anyone said what will be done to ensure this doesn't continue to happen to the consumer
Ordered groceries online *** 9, ***$*** was deducted from my bank account on ***No delivery was made (bad snow storm)However, nobody called to say the groceries were not arrivingI called & emailed every dayI was put on holdI was disconnectedNobody responded to my emailsFinally, I got through via telephone on ***A refund had not been initiated at the time of no delivery on ***To date, I have not received my $***I am disabled, in a wheel chair and have no groceries*** is the order number
Ordered groceries online [redacted] 9, ***$ [redacted] was deducted from my bank account on [redacted] No delivery was made (bad snow storm)However, nobody called to say the groceries were not arrivingI called & emailed every dayI was put on holdI was disconnectedNobody responded to my emailsFinally, I got through via telephone on [redacted] A refund had not been initiated at the time of no delivery on [redacted] To date, I have not received my $ [redacted] I am disabled, in a wheel chair and have no groceries [redacted] is the order number
I was going to submit a review on [redacted] and upon reading the myriad of poor ratings they've had for about years, I felt further steps needed to be takenhttps://www.yelp.com/biz/safeway-walnut-creek Their deli/bakery service is bad and the bread staleEmployees had communication problems and did not seem suited for customer serviceNot befitting of a business just opposite [redacted] & many high end stores in downtown Walnut Creek
2:15am [redacted] **I do shopping usually once a week at [redacted] SafewayOn my way out the security guard was not happy where I left my cart(Inside the store)He said I need to put it outside with the rest of the cartsI already had my bags in my hand and told him he is welcome to put the cart anywhere he wants itHe then proceeded to call me a [redacted] and to get my [redacted] a
s out of the storeI went back into the store and asked the clerk to please tell this security guard to stop calling me a [redacted] As I left the store he went after me telling me I'm nothing but a [redacted] and to get my [redacted] a
s out of thereI have talked to the Safe way manager about this although I have no idea what will become of itI have been shopping at this store for over yearsI'm years old
On [redacted] ***, I made an online order with Safeway.com for grocery delivery on [redacted] ***The delivery was supposed to be made between 1-2pm - I selected this time frame during the checkout process and paid a premium for itI received two confirmation emails, one after I made the order and another on the ***, reminding me of the deliveryI was also charged by Safeway for the amount of my order at approximately 10am on [redacted] ***At 2:45pm on the ***, after my order had not yet arrived, I contacted Safeway Delivery customer supportI spent minutes on hold before a representative answered the callI was told, at first, that my order had not completed and that I would not be charged for itAfter I challenged this, I was put on hold for minutes while the rep checked with the delivery trucks en route for deliveriesShe was not able to confirm that my order was on any of the trucks, but had also not been able to contact all of the driversShe told me that the truc
I purchase a safeway gift card and it could be used at any safeway and tom thumb stores except CA through [redacted] https://www.amazon.com/Safeway-E-mail-Delivery/dp/B01FYJMJHI/ref=pd_sbs_396_img_...⇄ It is a email delivery gift card and I contacted to [redacted] this card is valid for sureWhen I went into Tom Thumb couple weeks ago, the store manager refused me to use this e gift card and explained this is a fake cardI was treated as a cheater, and the store manager laughed at me because this gift card has a [redacted] expire dateThe store location is The [redacted] ***, [redacted] And this rude manager is Randy Webb!!!!!! I contacted the store and [redacted] but the safeway has no official response about thatAs the result, I couldn't even go into tom thumb store, because im afraid to do that, LET THE STORE MANAGER TREATS AS CHEATER! I'm done with Safeway and Tom Thumb!!! NO MORE BUSINESS!!!
I started ordering with safeway.com because Im handicappedThere are a lot of issuesThey require my EBT pin which is not supposed to be given out according to State regulationsInstead of keeping it on file, I am required to call the customer service the day before I order and then get woken up in the early AM to once again give my EBT pin and cardI was also told after placing an order I would receive emails offering free shipping and other promos WHICH I DO NOT EVER RECEIVEThey have messed up orders, the last being OK and there was credit given on online account for first order mess up and item returnsHowever they sent out chuck roasts as steaks on the second order and they exchanged them for rotten steaks which they also charged forThey refunded roasts and were supposed to pick up steaks..for DAYS, which we stayed home forWe missed husbands heart attack appointments & they NEVER cameThen they said throw them out and they would refund the [redacted] to my EBTHad t
I ordered around $ [redacted] worth of groceriesHowever, my debit card was charged $ [redacted] I called Safeway regarding my order to find out why? I was told that it seems that on many of the items I ordered were charged twiceI was told when my order is delivered to give back the items I did not order and fill out a form for a refund and you should get your credit within to daysI explained that I don't have 7-days because I have other bills to payI requested that my grocery order be canceled and the refund be credit to my accountThe person I spoke with could cancel the order but not refund my moneyHe said it will take to days for the requestI called my card company and they said Safeway must first void or credit my card for us to credit your accountI call Safeway back and spoke with a you lady who spoke with a supervisor who said the refund request has been sent in but there is nothing more they can do from the customer service center because the card information i
Ordered on [redacted] for delivery [redacted] between 11:to 3:00pm / 2:driver called to say it would be three or four hoursI was upsetAnd told him I was going to call customer service to complain he ask me if I still wanted the order I said Yes: I called again at 5:to see what was happening with the order they said the driver had brought it back saying I would not be there to get the deliveryAfter three call each took forty miniutes to reach someone I talked to a service person who setup a delivery for 11:to 1:window at 1:pm I again spent forty minutes on the phone to find it had not left the parking lot and that it would be four hours because how it was loaded in the truckBeing upset I told them if they could not get it before then I said cancel the orderAnd hung up the service adviser called back and said she was was talking to the driver and he could put it ahead and it be there soon I said ok and hung up the phoneBut it did not arrive that day ether I wrote a letter
Safeway issued two $ [redacted] safeway gift cards with no value
I had ordered groceries on 11/06/to be delivered on the 7thOn the 7th someone from the store called to say that their system was down and that we had to reorderSo we did and scheduled the delivery for the 8thOn the 8th our delivery time came and went and the groceries never got deliveredI called and the person I spoke to was extremely rude, mocked me, and hung up on meI called back and a woman gave us a $credit to our Safeway account for the troubles and scheduled a new delivery time for the 9thAgain, on the 9th our delivery time came and went and no groceries were received yet we were charged for themI called again and someone told us they'd call us back and never did so we called againThis person said the groceries were never put on the truck so we asked to speak to a supervisorWe spoke to someone named *** and she apologized for the inconvenience and scheduled a delivery for us on the 10th and credited us a $credit to our debit card because it was not
Safeway advertised an offer which stated the following: "For a limited time only, Safeway is offering a great gift card promotion where you can purchase $Visa or MasterCard gift cards and get $off at Von’s, Randall’s, Albertson’s, Tom Thumb, Acme! This promotion expires December 16th, or while supplies last"I purchased two $Visa gift cards at my local Safeway on 12/7/I did not get my $off as promisedI contacted Safeway several times now and their response was the following quote: "We are showing that the offer was limit one per household minimum(i.e) the gift card would need to be in one gift card for the offer to triggerIt could not be split into gift cards over 100.00." I disputed that with them stating there was nothing in the offer that indicated you must purchase $on a single card only and in fact, their promotion as quoted above uses the word "cards", not cardTo date, they have not responded
I purchased apple juicesSafeway brandAn item I get on a weekly basesfirst one I drank was fineSecond one I noticed was dark and amber colorA very red tone to itI figured it was just the apples or somethingI took a drink out of the bottle and it burned my throatIt smelled like rotten fruitI checked the date and it said Dec so it was not expiredI went to take it back and I told the clerk about itShe didn't sseem to care much and asked me for a penny so I can get my dollars backI tasked if there was any other complaints and she said NoI told her that whatever was in there hurt my throat and was worried about What was in thereDidn't seem to care LolI went and got another juice and I noticed most where rhetoric same color but there was two that where very darkTold the same clerk about itand she told me she'd ask a clerk to take them downI went to Safeway yesterday to buy more juice and I see a dark juice in the middle if all the rest of themBasi
See Attached
While shopping at the *** Safeway location I was lied to by a staff member by the name of ***I asked her if she could scan the barcode on some clearance summer items to verify the price because the sign said 75% off making them $however I had purchased items at the *** street Safeway in San Francisco so I was interested in the outdoor heaters that were originally priced at $***, the Safeway staff refused to scan the bar code for several reasons 1) "I know this is the correct price because I am the one that changes the price" 2) "I just changed them last Wednesday and we only change prices on Wednesday day" and 3) "Our [*** Safeway] store does not mark clearance down to 90%" Her accounts came of suspicious given that she provided all excuses within a short period of time (seconds) and I'm not sure that she was aware of the fact that it was a Wednesday so I immediately called the corporate office to express my concern about my experience and frus
I purchase a safeway gift card and it could be used at any safeway and tom thumb stores except CA through ***https://www.amazon.com/Safeway-E-mail-Delivery/dp/B01FYJMJHI/ref=pd_sbs_396_i...⇄ It is a email delivery gift card and I contacted to *** this card is valid for sureWhen I went into Tom Thumb couple weeks ago, the store manager refused me to use this e gift card and explained this is a fake cardI was treated as a cheater, and the store manager laughed at me because this gift card has a *** *** expire dateThe store location is The *** ** *** ***, *** *** *** *** ** *** And this rude manager is Randy Webb!!!!!! I contacted the store and*** but the safeway has no official response about thatAs the result, I couldn't even go into tom thumb store, because im afraid to do that, LET THE STORE MANAGER TREATS AS CHEATER! I'm done with Safeway and Tom Thumb!!! NO MORE BUSINESS!!!
*** *** *** * *** *** Today alone Safeway ripped me off twice for the same item"Just for You" offer once again (dozens of previous reported failures) refused to apply its discount to my order! CUCUMBERS $*** EACH - BAGGED ONE AND ONLY ONE RECEIPT: ** QUANTITY @ $*** EACH TOTAL: $** SO ONE (1) CUCUMBER ADVERTIZED AT $*** RANG UP FOR $**AND ABSOLUTELY NO "JUST FOR YOU" DISCOUNT APPLIED FOR A $*** OVERAGE CHARGED TO MY CREDIT CARDDIRECT DEMANDS TO PULL AND VIEW CASH REGISTER SECURITY VIDEO DENIEDRIPPED OFF RIPPED OFF RIPPED OFF AGAIN This comes after "Parafaits" refused to ring up ar $***This comes after "$*** *** or *** Pizza *** -oz" rang up my oz *** at $*** -SAFEWAY'S REDICULOUS EXCUSE: "UPC CODE *** IS NOT PART OF THE PROMOTION" - PROMOTION VIEWABLE BY THE PUBLIC HAD ABSOLUTELY NO EXCLUSIONS BEYOND ***-31.5oz LISTED! "UPC NOT INCLUDED IN PROMOTION" excuse has been well overusedhow am I supposed to know??? "*** **
On November 18, 2017, I was shopping at the Greenbelt, MD, Safeway, and I added a digital coupon from my phone to my accountIn particular, I added $off a $Visa cardI also saw that Oreo candy bars were buy-one-get-one (they are usually $each)However, after I checked out, I saw that neither promo was applied to my checkI emailed Safeway about this on November and have received no response
It is the copy of the complaint *** submitted through the website safeway.com on Feb 16, regarding the store located at Argonaut Way Fremont,CA I did not get any feedback since then----------- For more than years of being your customer, it is the first time I faced that rude/humiliating staff's behaviorAt self-checking I discovered that $off coupon loaded to my account did not apply for Orange juice purchaseI asked for assistance from the cashier ***He told me that they usually accept only printed couponsBut as a one time exception he would give me that discountAfter I paid and asked why coupon did not apply, Mario told me: "I gave you the discountWhy are you still here?"After that, I reached out to the store manager ***His position was the same - that I need to present the printed coupon to get a discount, and coupons loaded to the account would not workHe also stated that the next time he would refuse service for meBesides the forma
Three times in the past weeks my online order has either NOT arrived at all or come more than an hour late past the paid for and expected delivery windowWhile I understand a few minutes past the expected delivery window, having orders come to minutes lateI have called each week with absolutely no resolutionTHey say they are going to call the *** store o report my issue and each week the same thing happens with absolutely no resolutionIT appears that Safeway is overscheduling itself during the delivery window times with no regards to the consumer and our timeThe offer of a $** credit to missing my sons baseball games EACH WEEK while waiting is insulting when the issue keeps happening with no real answer or resolutionNot once in my phone calls has anyone said what will be done to ensure this doesn't continue to happen to the consumer
Ordered groceries online *** 9, ***$*** was deducted from my bank account on ***No delivery was made (bad snow storm)However, nobody called to say the groceries were not arrivingI called & emailed every dayI was put on holdI was disconnectedNobody responded to my emailsFinally, I got through via telephone on ***A refund had not been initiated at the time of no delivery on ***To date, I have not received my $***I am disabled, in a wheel chair and have no groceries*** is the order number