There was an error made with my recent home Grocery Delivery order: I ordered and was charged for a Pummelo (PLU would be either *** ** ***) but received a red grapefruit (PLU 4496)I have tried calling *** several times, but always give up after sitting on holdI have sent several email messages to *** (on 11/8, 11/9, 11/10, and 11/11), none of which has ever been responded toI also sent an email to Safeway VP Deb *** ***) on 11/and that too has not been responded to
I was going to submit a review on *** and upon reading the myriad of poor ratings they've had for about years, I felt further steps needed to be takenhttps://www.yelp.com/biz/safeway-walnut-creek Their deli/bakery service is bad and the bread staleEmployees had communication problems and did not seem suited for customer serviceNot befitting of a business just opposite *** & many high end stores in downtown Walnut Creek
I started ordering with safeway.com because Im handicappedThere are a lot of issuesThey require my EBT pin which is not supposed to be given out according to State regulationsInstead of keeping it on file, I am required to call the customer service the day before I order and then get woken up in the early AM to once again give my EBT pin and cardI was also told after placing an order I would receive emails offering free shipping and other promos WHICH I DO NOT EVER RECEIVEThey have messed up orders, the last being OK and there was credit given on online account for first order mess up and item returnsHowever they sent out chuck roasts as steaks on the second order and they exchanged them for rotten steaks which they also charged forThey refunded roasts and were supposed to pick up steaks..for DAYS, which we stayed home forWe missed husbands heart attack appointments & they NEVER cameThen they said throw them out and they would refund the *** to my EBTHad t
On *** *** ***, I made an online order with Safeway.com for grocery delivery on *** *** ***The delivery was supposed to be made between 1-2pm - I selected this time frame during the checkout process and paid a premium for itI received two confirmation emails, one after I made the order and another on the ***, reminding me of the deliveryI was also charged by Safeway for the amount of my order at approximately 10am on *** ***At 2:45pm on the ***, after my order had not yet arrived, I contacted Safeway Delivery customer supportI spent minutes on hold before a representative answered the callI was told, at first, that my order had not completed and that I would not be charged for itAfter I challenged this, I was put on hold for minutes while the rep checked with the delivery trucks en route for deliveriesShe was not able to confirm that my order was on any of the trucks, but had also not been able to contact all of the driversShe told me that the truc
I was treated very bad and with disrespect by your Pharmacist (***); below is what happened
I transferred my son’s prescriptions from *** to *** and I was told that I will get $shopping card to do that, when I picked up the 1st prescription I was given $gift card and was told that I will get the other $after refills, and they will give me a green sticker every time I do that, I thanked them so far
Later, I picked up prescriptions, but after I left the pharmacy I realized that I was not given any green stickers as I was told, so I called the pharmacy and was told next time you come in we will give them to you and I was ok with that so farI kept my prescription receipts as a proof if needed although I was not asked to do that!!
Last Friday 6/8/I went to (*** ***) pharmacy to pick up my son’s refills and when I asked for the green stickers the technician said I don’t know what stickers you are talking about and he called me his pharmacist for Consultation!!!
Accountant* *** I am writing to share about an absolute rude and unprofessional interaction I had with the technician who called*** ***, today December 2, I called the grocery delivery line (and spent minutes on hold) to call about my grocery delivery that was supposed to be delivered on Friday, December and was a no showI called at 7:pm on December to see what the status of my re-delivery was scheduled between - pmWhen I got on the phone with*** she was rude from the startI shared with her that my redelivery of the no show hadn't shown up and I wanted to know the status of their arrivalShe shared, that they were running hours behind so there is a "chance" they would show up but she didn't knowI then asked to speak to a manager because her answer of there being a "chance" my order would show up wasn't a sufficient response and I needed more information about why if orders are late or delayed (for the second day in a row) I wasn't notified, wh
I went to Tom Thumb * *** *** ** ** *** ** on November 22,to purchase pies for our Thanksgiving mealI had pies and headed to the cashierThe pies was on sale for for add stated all Marie Calendar piesThe store was busy so lines were longFinally after standing in line I placed the pies on counter and handed the cashier my rewards cardShe was really rude! Never greeted me but I I just wanted to get out of storeHowever,, the price rung up wrongI said excuse me but that's not the correct priceShe boldly snapped back at me and said you are wrong! At this point, I was upsetI told her the signs are all over the doors by piesShe then told me to show herI said she can also look at the sales paper I had with me but she said no no no and said you show meSo I said I'm hurting bad from my neck injuries and had my brace and I sent my son to show herBoth my son and casher returned to checkoutMy son said she told him it's not for the pies I h
This is a follow upI have since contacted Safeway Corporate office and they agreed to send me the vaccination records, but I have not received anything from themI have not received my vaccination records or any type of explanation++++++++++++++++++++++++++++++++++++++++ This concerns your Pharmacy at your *** *** ** *** *** ** *** locationSafeway PharmacyI had travel vaccinations at this location in 2014-I recently called the store - yesterday - to inquire about getting a copy of those recordsThe person who answered the telephone said that there was no record of any vaccinationsHowever, my name and contact information was in the systemI have never gotten prescriptions filled there, so the only reason my information would be in the system was for the vaccinationsToday, I went to the store and spoke with *** ***, the pharmacistShe confirmed that my records were not in the systemNo indication that I had ever been thereI asked her what the recor
Your form is too rigidMultiple categories neededCustomer Service and DeliveryAlert the media Safeway needs to be outed for thisIt is systemic in CaliforniaI spent well over minutes on hold on two seperate calls to Safeway supportThe first to set up delivery for my elderly mother, tech support should be seperate from general deliveryEmail addresses are not forever and changing a password should not take minutes wait timeThat is the least of itMore than half her grocercies did not arrive the next day, yet they took the money! None of her frozen food arrivedWhat if I had not carefully gone over the list item by item on the phone with her? That would be theft, Safeway stealing from customersminutes later after waiting on hold for my second call in as many days, the call center person tells me the wait times have been going on for weeks now due to problems with a new system being implemented in CaliforniaToo many orders not being filled properlyIf this new
I was not given a $** gift card even after complying with requirementI was solicited through Safeway's Just For You mobile application stating I would receive a $** gift card should I fill a new prescription with Safeway PharmacyThe eligibility requirement simply stated that it must be a new prescription to Safeway and not a Medicare or Medi-Cal insurerMy prescription met these eligibility requirementsHowever, when I attempted to claim the promised gift card, I was told by the Pharmacy staff that the offer was only available to new customersI then called Safeway Customer Service where in addition to the above requirement, the prescription had to be self-pay or no insurance coverageNeither of these additional requirements are stated in the application
There was an error made with my recent home Grocery Delivery order: I ordered and was charged for a Pummelo (PLU would be either *** ** ***) but received a red grapefruit (PLU 4496)I have tried calling *** several times, but always give up after sitting on holdI have sent several email messages to *** (on 11/8, 11/9, 11/10, and 11/11), none of which has ever been responded toI also sent an email to Safeway VP Deb *** ***) on 11/and that too has not been responded to
I was going to submit a review on *** and upon reading the myriad of poor ratings they've had for about years, I felt further steps needed to be takenhttps://www.yelp.com/biz/safeway-walnut-creek Their deli/bakery service is bad and the bread staleEmployees had communication problems and did not seem suited for customer serviceNot befitting of a business just opposite *** & many high end stores in downtown Walnut Creek
I started ordering with safeway.com because Im handicappedThere are a lot of issuesThey require my EBT pin which is not supposed to be given out according to State regulationsInstead of keeping it on file, I am required to call the customer service the day before I order and then get woken up in the early AM to once again give my EBT pin and cardI was also told after placing an order I would receive emails offering free shipping and other promos WHICH I DO NOT EVER RECEIVEThey have messed up orders, the last being OK and there was credit given on online account for first order mess up and item returnsHowever they sent out chuck roasts as steaks on the second order and they exchanged them for rotten steaks which they also charged forThey refunded roasts and were supposed to pick up steaks..for DAYS, which we stayed home forWe missed husbands heart attack appointments & they NEVER cameThen they said throw them out and they would refund the *** to my EBTHad t
On *** *** ***, I made an online order with Safeway.com for grocery delivery on *** *** ***The delivery was supposed to be made between 1-2pm - I selected this time frame during the checkout process and paid a premium for itI received two confirmation emails, one after I made the order and another on the ***, reminding me of the deliveryI was also charged by Safeway for the amount of my order at approximately 10am on *** ***At 2:45pm on the ***, after my order had not yet arrived, I contacted Safeway Delivery customer supportI spent minutes on hold before a representative answered the callI was told, at first, that my order had not completed and that I would not be charged for itAfter I challenged this, I was put on hold for minutes while the rep checked with the delivery trucks en route for deliveriesShe was not able to confirm that my order was on any of the trucks, but had also not been able to contact all of the driversShe told me that the truc
I was treated very bad and with disrespect by your Pharmacist (***); below is what happened
I transferred my son’s prescriptions from *** to *** and I was told that I will get $shopping card to do that, when I picked up the 1st prescription I was given $gift card and was told that I will get the other $after refills, and they will give me a green sticker every time I do that, I thanked them so far
Later, I picked up prescriptions, but after I left the pharmacy I realized that I was not given any green stickers as I was told, so I called the pharmacy and was told next time you come in we will give them to you and I was ok with that so farI kept my prescription receipts as a proof if needed although I was not asked to do that!!
Last Friday 6/8/I went to (*** ***) pharmacy to pick up my son’s refills and when I asked for the green stickers the technician said I don’t know what stickers you are talking about and he called me his pharmacist for Consultation!!!
Accountant* *** I am writing to share about an absolute rude and unprofessional interaction I had with the technician who called*** ***, today December 2, I called the grocery delivery line (and spent minutes on hold) to call about my grocery delivery that was supposed to be delivered on Friday, December and was a no showI called at 7:pm on December to see what the status of my re-delivery was scheduled between - pmWhen I got on the phone with*** she was rude from the startI shared with her that my redelivery of the no show hadn't shown up and I wanted to know the status of their arrivalShe shared, that they were running hours behind so there is a "chance" they would show up but she didn't knowI then asked to speak to a manager because her answer of there being a "chance" my order would show up wasn't a sufficient response and I needed more information about why if orders are late or delayed (for the second day in a row) I wasn't notified, wh
I went to Tom Thumb * *** *** ** ** *** ** on November 22,to purchase pies for our Thanksgiving mealI had pies and headed to the cashierThe pies was on sale for for add stated all Marie Calendar piesThe store was busy so lines were longFinally after standing in line I placed the pies on counter and handed the cashier my rewards cardShe was really rude! Never greeted me but I I just wanted to get out of storeHowever,, the price rung up wrongI said excuse me but that's not the correct priceShe boldly snapped back at me and said you are wrong! At this point, I was upsetI told her the signs are all over the doors by piesShe then told me to show herI said she can also look at the sales paper I had with me but she said no no no and said you show meSo I said I'm hurting bad from my neck injuries and had my brace and I sent my son to show herBoth my son and casher returned to checkoutMy son said she told him it's not for the pies I h
This is a follow upI have since contacted Safeway Corporate office and they agreed to send me the vaccination records, but I have not received anything from themI have not received my vaccination records or any type of explanation++++++++++++++++++++++++++++++++++++++++ This concerns your Pharmacy at your *** *** ** *** *** ** *** locationSafeway PharmacyI had travel vaccinations at this location in 2014-I recently called the store - yesterday - to inquire about getting a copy of those recordsThe person who answered the telephone said that there was no record of any vaccinationsHowever, my name and contact information was in the systemI have never gotten prescriptions filled there, so the only reason my information would be in the system was for the vaccinationsToday, I went to the store and spoke with *** ***, the pharmacistShe confirmed that my records were not in the systemNo indication that I had ever been thereI asked her what the recor
Your form is too rigidMultiple categories neededCustomer Service and DeliveryAlert the media Safeway needs to be outed for thisIt is systemic in CaliforniaI spent well over minutes on hold on two seperate calls to Safeway supportThe first to set up delivery for my elderly mother, tech support should be seperate from general deliveryEmail addresses are not forever and changing a password should not take minutes wait timeThat is the least of itMore than half her grocercies did not arrive the next day, yet they took the money! None of her frozen food arrivedWhat if I had not carefully gone over the list item by item on the phone with her? That would be theft, Safeway stealing from customersminutes later after waiting on hold for my second call in as many days, the call center person tells me the wait times have been going on for weeks now due to problems with a new system being implemented in CaliforniaToo many orders not being filled properlyIf this new
I was not given a $** gift card even after complying with requirementI was solicited through Safeway's Just For You mobile application stating I would receive a $** gift card should I fill a new prescription with Safeway PharmacyThe eligibility requirement simply stated that it must be a new prescription to Safeway and not a Medicare or Medi-Cal insurerMy prescription met these eligibility requirementsHowever, when I attempted to claim the promised gift card, I was told by the Pharmacy staff that the offer was only available to new customersI then called Safeway Customer Service where in addition to the above requirement, the prescription had to be self-pay or no insurance coverageNeither of these additional requirements are stated in the application