I placed an order for home delivery with Safeway***An hour into my two hour delivery window, I got a call that the store was having issues and was running several hours behindI said fine, and requested notification of the new window, when they had it, so I could make sure that I was at homeLater in the day, having not received a call back, I was out running other errands and got a call from my intercom, telling me that the driver was at the doorI said I could be right there, and ran home within 5-minutes of the call, but he was goneI then spent minutes on hold with their customer service line, to be told that the driver had been ringing bells and leaving without waiting for answers all day, in one case leaving before someone could even come to the doorIn addition, he was refusing to go back to any of the delivery addresses, so the groceries would need to be re-packed and sent out with another driverI requested that my groceries be redelivered later that day, but was
Ordered on *** for delivery *** between 11:to 3:00pm / 2:driver called to say it would be three or four hoursI was upsetAnd told him I was going to call customer service to complain he ask me if I still wanted the order I said Yes: I called again at 5:to see what was happening with the order they said the driver had brought it back saying I would not be there to get the deliveryAfter three call each took forty miniutes to reach someone I talked to a service person who setup a delivery for 11:to 1:window at 1:pm I again spent forty minutes on the phone to find it had not left the parking lot and that it would be four hours because how it was loaded in the truckBeing upset I told them if they could not get it before then I said cancel the orderAnd hung up the service adviser called back and said she was was talking to the driver and he could put it ahead and it be there soon I said ok and hung up the phoneBut it did not arrive that day ether I wrote a letter
I have bought $*** (x$***) *** *** gift cards from *** Safeway ( store # ***) on ***22nd, ***But those cards were never activated After I bought the cards, my daughter and I went *** *** store rightawayMy daughter used those gift cards tried to pay her *** The *** *** cashier opened the gift cards and scanned them, he told me those cards were not activatedHe said since we bought from Safeway, it might take hrs for Safeway to activeBut after hrs, the cards still not activedWe went to *** Safeway store on *** 23rd, the custom service person called *** *** 1-number and checked the cards She told me the cards were not activatedShe told me because it was before Christmas , *** *** custom service was busy , she left my cell number to *** *** She told me *** *** will call my cell laterIf *** *** still can not solve this issue, come back to store , we will refund to you*** *** called my cell after hr on *** 23rd , but they said they
Today, we would have liked to buy ham and cheese from the deli and shrimp from the seafood counterWe left without being able to buy anything because of the lack of service in both departmentsIn the seafood department, we rang the bell and we were told to wait by the only person working meat and seafoodWe understand when this happens and we were waiting while he finished cutting meat (back turned towards us) that he could have finished after he waited on usWhat we didn't expect was there were other people ahead of us that were also waiting to be served (they weren't standing in a line, just hanging out so they must have been waiting awhile)So after waiting minutes, the guys turns to us and says it will be a a second, he has other people ahead of usWe did not know this so I said "I wish you would have told me so we could have left sooner instead of waiting on you"At that point, he came out from behind the counter and became hostile and aggressiveOn the way out, we asked
2:15am*** **I do shopping usually once a week at *** ** SafewayOn my way out the security guard was not happy where I left my cart(Inside the store)He said I need to put it outside with the rest of the cartsI already had my bags in my hand and told him he is welcome to put the cart anywhere he wants itHe then proceeded to call me a *** *** and to get my *** *** as out of the storeI went back into the store and asked the clerk to please tell this security guard to stop calling me a *** ***As I left the store he went after me telling me I'm nothing but a *** *** and to get my *** *** as out of thereI have talked to the Safe way manager about this although I have no idea what will become of itI have been shopping at this store for over yearsI'm years old
My husband and I just returned from a trip to our local Safeway store, where we regularly pick up groceriesToday, as we were in line to check out, a Safeway employee (her name was Suzette) approached our cashier and informed him that his lane was closedShe then turned to my husband and told him to stop unloading our cartAt this point, we had been in line for 5-minutes, and at no time had we been told that the register was closedAs my husband I tried to understand what was going on, Suzette told us we would have to reload all our items into are cart and move to another laneI'd like to emphasize that at no time prior had we been told that the cashier was no longer taking customersSuzette's tone was rude and demanding and not at all apologetic or empatheticThe cashier made no effort to communicate with us at any time throughout this interactionIn the end, my husband and I left without making our purchaseThe experience was traumatizing and embarrassingI logged a comp
I ordered groceries from Safeway delivery on Sunday, March 4thThe driver quickly dropped off the bags and had me signOnce I got the groceries into my apartment, I saw did not receive everything I purchased and was also charge for an item that did not arriveI was also charged for more produce than I originally ordered making my total over $dollars which is ridiculous that I was charged for a quantity I did not requestWhat did arrive the produce and lettuce was bruised and wiltedWhen I called the delivery driver, he said that he had known that I did not receive my frozen items and that many of his deliveries that he was going to be making will not receive all of their itemsWhy wasn't I told this when it was delivered? I emailed customer service and still have not received a responseI also called the customer service line on Sunday and waited on hold for over minutesI asked for the delivery to return and pick up my order and that I would like a full refundI was
I purchased gift cards (I thought) to which the cashier confirmedOnce home, I realized they were 7: $reloadable visa's and 2: $reloadable visasI immediately returned to store to attempt a straight across exchange as they were all unopened and not yet activatedThey told me I could notTo activate each card, it will cost $and that comes directly off the cardI simply wanted gift cards to send to my grandchildrenI returned again to speak to store manager *** *** and he also told me I could not exchange for gift cardsI informed him that the receipt does not indicate a no refund/exchange policy, and he said it is on each individual packageOnce home, I looked and this is not trueThis is so wrong on so many levels
My complaint is best addressed to Safeway corporate, but I did not know which location was correct, so I chose the firstSafeway has recently been sending me promotional emails about various sales and opportunitiesI did not request these to be sentI contacted Safeway to request the cessation of these promotional emailsThey indicated that they could not, as a result of me not being a member of their frequent shopper programIt appears as though another person erroneously put in my email address when signing up for their program and since I do not have access to this person's account, I can't change the permissions and neither can SafewayI suggested that Safeway contact the person via alternative means to get him to correct his email address, or alternatively to simply modify the accounts preferences to turn off the promotional emails, but neither suggestion was takenMy thought was that since the intended recipient isn't receiving the promotional material, then no harm would
Advertising 2x gas rewards on all gift card purchases except: "Safeway Companies Gift Cards, *** ***, ***, ***, ***,***, *** ***, *** *** ***, *** *** *** *** and *** *** *** ***I have been purchasing $***-$*** in *** gift cards every month for over past one year, and according to store signs and propaganda, Arco gift cards are NOT excluded from receiving gas rewardsHowever, I have not been receiving gas rewards for *** gift card purchases
I have earned Faberware stampsI was supposed to receive a quart open sauce-pan with pour spoutsPrior to its deadline, all products ran out on the shelfI did address this to the manager at the local Safeway on *** Ave in *** **I was told to contact the headquarterI did email them but have not heard anything from them
Scammed out of my two *** *** "*** rental" prizes, now scammed out of my *** *** prizes as wellThe listed odds of in winning the smallest $* prize appear to be a complete scamNot a single one of my estimated *** pieces (x 4) were any sort of winnerOnly petty grocery items and coupons were revealedSpent SIX hours today, May ***, tearing open approximately collected *** game cardsToday was the last day to claim any prizesNot a single one of those noted any expiration date prior to May 30th YET SAFEWAY REFUSES to honor that commitment, claiming instead the tickets expired May 9thMost of the petty grocery items won were completely out of stock, AND THEIR DIRECT SUBSTITUTE ITEMS WERE ALSO OUT OF STOCKAs a result, checkout was a complete disaster and the receipt was impossible to read or followHad to wait approximately minutes after getting overcharged to work out the *** coupons and item substitutes that did not ring through pr
Safeway delivery has been the worst service I have ever received in my entire life, and my family will not be using Safeway as our grocery store from here on outThis all started with a delivery for my Thanksgiving groceries, I placed the order online on 11/for delivery on 11/with a delivery window for 6pm-10pmI waited the hours for the delivery, which never showedAt approx 11:00pm the driver called and said he "had a flat tire and couldn't make it" and someone would be calling me first thing in the morning to rescheduleI never received that phone call and had to wait on hold (while at work) for almost a hour to speak to a representativeI understand that the woman answering the phone had no part in this, so I was extremely calmShe said they did not have any delivery times until WednesdayWednesday came, I waited, no deliveryI had to wait for days (due to the holiday) to speak to someoneThey refunded my money and gave me $in credit, for the delivery service,
I ordered around $*** worth of groceriesHowever, my debit card was charged $***I called Safeway regarding my order to find out why? I was told that it seems that on many of the items I ordered were charged twiceI was told when my order is delivered to give back the items I did not order and fill out a form for a refund and you should get your credit within to daysI explained that I don't have 7-days because I have other bills to payI requested that my grocery order be canceled and the refund be credit to my accountThe person I spoke with could cancel the order but not refund my moneyHe said it will take to days for the requestI called my card company and they said Safeway must first void or credit my card for us to credit your accountI call Safeway back and spoke with a you lady who spoke with a supervisor who said the refund request has been sent in but there is nothing more they can do from the customer service center because the card information i
Hi; I am concerned about the comprehension of some of the individuals that work in the grocery delivery departmentOn *** 24th, a young lady, Karen, stated she credited my email $** for my next grocery delivery order since many of my items were returned due to their qualityToday, I tried to place an order and I did not see the creditI contacted the grocery delivery department to see if it was in the notesBoth James and Joaetta (sure spelling her name wrong, apologize) could not find the notesI asked if someone can message or let me know when the young lady, Karen, would be back in the office so I can ask her what happened to the creditBoth James and Joaetta respond, "We can not provide you a credit without the notes." Okay, greatwhat does that have to do with what I am asking? The response? You're asking for the credit and we can not provide it to youI say again, "No; I am simply asking how I can get in contact with Karen if she is not in the office and no one can emai
I slipped and fell a few minutes before 9PM tonight near the meat department in front of the refrigerated poultryIt looked like someone had left a huge blob of mayonnaise on the floor and I didn't see it - stepped into it and quickly slammed into the cement floorTwo male customers who saw it happened helped me get up, and another customer tried to get someone from the meat department to come overI recently had a total knee replacement, and I had slammed the other knee into the floor when I fell and smashed my thumb somehowA nice young man named Dewey came over and eventually put a cone near the slippery area to alert people to walk around itMy shoe soles were still covered with mayo and I was trying not to slip againI waited there while he ran around looking for a manager and he came back saying there was no one availableI told him I wanted to report it to someone and he told me to tall the cashier in the checkout lineI did that, the checker called for a manager, and a
On Friday, November 17th at approximately 7:pm I went to the deli department at this store and asked the young female worker if I could get something She responded rudely saying " No "( I had been experiencing a history of this deli department being unfriendly and averse to serving me which I'l elaborate on later )..........Manager , *** ,had already told me if attempts at service refusal occur again I should get a manager to serve me .Which I did on FridayOn-duty manager , *** , went behind the deli and got me some salad which I needed a fork for Again I went to *** who went into a pantry area to get me a fork.....During this time the deli worker was still in the front service area so I calmly asked her what her objection to serving me was The worker responded turning over her shoulder saying " *** you "When *** brought me the fork I told her what happened and she didn't seem to concerned but told me to tell *** in the mourningWhen I went in the follow
As a customer with my year old son, I witnessed and felt intimidated by a *** manager (***) who shouted across the deli and isle to an employee that was helping meIn a dominating and aggressive manner, *** crossed his arms and thrust out his chest when he shouted "what, we make customers get their own bread bowls now." A nearby employee shushed him in reaction to his outburstThis manager maintained his dominating body language and stared at the deli employees until my transaction was finishedI have never seen a manager belittle an employee by bullying them in front of customersHis behavior was nefarious enough to warrant termination and legal ramifications by the female employee he was harassingWe teach our children to not bullyClearly, *** management needs the same lessonBullying employees is intolerable--especially in front of customers!
I placed an order for home delivery with Safeway***An hour into my two hour delivery window, I got a call that the store was having issues and was running several hours behindI said fine, and requested notification of the new window, when they had it, so I could make sure that I was at homeLater in the day, having not received a call back, I was out running other errands and got a call from my intercom, telling me that the driver was at the doorI said I could be right there, and ran home within 5-minutes of the call, but he was goneI then spent minutes on hold with their customer service line, to be told that the driver had been ringing bells and leaving without waiting for answers all day, in one case leaving before someone could even come to the doorIn addition, he was refusing to go back to any of the delivery addresses, so the groceries would need to be re-packed and sent out with another driverI requested that my groceries be redelivered later that day, but was
Ordered on *** for delivery *** between 11:to 3:00pm / 2:driver called to say it would be three or four hoursI was upsetAnd told him I was going to call customer service to complain he ask me if I still wanted the order I said Yes: I called again at 5:to see what was happening with the order they said the driver had brought it back saying I would not be there to get the deliveryAfter three call each took forty miniutes to reach someone I talked to a service person who setup a delivery for 11:to 1:window at 1:pm I again spent forty minutes on the phone to find it had not left the parking lot and that it would be four hours because how it was loaded in the truckBeing upset I told them if they could not get it before then I said cancel the orderAnd hung up the service adviser called back and said she was was talking to the driver and he could put it ahead and it be there soon I said ok and hung up the phoneBut it did not arrive that day ether I wrote a letter
I have bought $*** (x$***) *** *** gift cards from *** Safeway ( store # ***) on ***22nd, ***But those cards were never activated After I bought the cards, my daughter and I went *** *** store rightawayMy daughter used those gift cards tried to pay her *** The *** *** cashier opened the gift cards and scanned them, he told me those cards were not activatedHe said since we bought from Safeway, it might take hrs for Safeway to activeBut after hrs, the cards still not activedWe went to *** Safeway store on *** 23rd, the custom service person called *** *** 1-number and checked the cards She told me the cards were not activatedShe told me because it was before Christmas , *** *** custom service was busy , she left my cell number to *** *** She told me *** *** will call my cell laterIf *** *** still can not solve this issue, come back to store , we will refund to you*** *** called my cell after hr on *** 23rd , but they said they
Today, we would have liked to buy ham and cheese from the deli and shrimp from the seafood counterWe left without being able to buy anything because of the lack of service in both departmentsIn the seafood department, we rang the bell and we were told to wait by the only person working meat and seafoodWe understand when this happens and we were waiting while he finished cutting meat (back turned towards us) that he could have finished after he waited on usWhat we didn't expect was there were other people ahead of us that were also waiting to be served (they weren't standing in a line, just hanging out so they must have been waiting awhile)So after waiting minutes, the guys turns to us and says it will be a a second, he has other people ahead of usWe did not know this so I said "I wish you would have told me so we could have left sooner instead of waiting on you"At that point, he came out from behind the counter and became hostile and aggressiveOn the way out, we asked
I purchased $** Steam gift cards and when I went to use them they have already been redeemed
2:15am*** **I do shopping usually once a week at *** ** SafewayOn my way out the security guard was not happy where I left my cart(Inside the store)He said I need to put it outside with the rest of the cartsI already had my bags in my hand and told him he is welcome to put the cart anywhere he wants itHe then proceeded to call me a *** *** and to get my *** *** a
s out of the storeI went back into the store and asked the clerk to please tell this security guard to stop calling me a *** ***As I left the store he went after me telling me I'm nothing but a *** *** and to get my *** *** a
s out of thereI have talked to the Safe way manager about this although I have no idea what will become of itI have been shopping at this store for over yearsI'm years old
My husband and I just returned from a trip to our local Safeway store, where we regularly pick up groceriesToday, as we were in line to check out, a Safeway employee (her name was Suzette) approached our cashier and informed him that his lane was closedShe then turned to my husband and told him to stop unloading our cartAt this point, we had been in line for 5-minutes, and at no time had we been told that the register was closedAs my husband I tried to understand what was going on, Suzette told us we would have to reload all our items into are cart and move to another laneI'd like to emphasize that at no time prior had we been told that the cashier was no longer taking customersSuzette's tone was rude and demanding and not at all apologetic or empatheticThe cashier made no effort to communicate with us at any time throughout this interactionIn the end, my husband and I left without making our purchaseThe experience was traumatizing and embarrassingI logged a comp
I ordered groceries from Safeway delivery on Sunday, March 4thThe driver quickly dropped off the bags and had me signOnce I got the groceries into my apartment, I saw did not receive everything I purchased and was also charge for an item that did not arriveI was also charged for more produce than I originally ordered making my total over $dollars which is ridiculous that I was charged for a quantity I did not requestWhat did arrive the produce and lettuce was bruised and wiltedWhen I called the delivery driver, he said that he had known that I did not receive my frozen items and that many of his deliveries that he was going to be making will not receive all of their itemsWhy wasn't I told this when it was delivered? I emailed customer service and still have not received a responseI also called the customer service line on Sunday and waited on hold for over minutesI asked for the delivery to return and pick up my order and that I would like a full refundI was
I purchased gift cards (I thought) to which the cashier confirmedOnce home, I realized they were 7: $reloadable visa's and 2: $reloadable visasI immediately returned to store to attempt a straight across exchange as they were all unopened and not yet activatedThey told me I could notTo activate each card, it will cost $and that comes directly off the cardI simply wanted gift cards to send to my grandchildrenI returned again to speak to store manager *** *** and he also told me I could not exchange for gift cardsI informed him that the receipt does not indicate a no refund/exchange policy, and he said it is on each individual packageOnce home, I looked and this is not trueThis is so wrong on so many levels
My complaint is best addressed to Safeway corporate, but I did not know which location was correct, so I chose the firstSafeway has recently been sending me promotional emails about various sales and opportunitiesI did not request these to be sentI contacted Safeway to request the cessation of these promotional emailsThey indicated that they could not, as a result of me not being a member of their frequent shopper programIt appears as though another person erroneously put in my email address when signing up for their program and since I do not have access to this person's account, I can't change the permissions and neither can SafewayI suggested that Safeway contact the person via alternative means to get him to correct his email address, or alternatively to simply modify the accounts preferences to turn off the promotional emails, but neither suggestion was takenMy thought was that since the intended recipient isn't receiving the promotional material, then no harm would
Advertising 2x gas rewards on all gift card purchases except: "Safeway Companies Gift Cards, *** ***, ***, ***, ***,***, *** ***, *** *** ***, *** *** *** *** and *** *** *** ***I have been purchasing $***-$*** in *** gift cards every month for over past one year, and according to store signs and propaganda, Arco gift cards are NOT excluded from receiving gas rewardsHowever, I have not been receiving gas rewards for *** gift card purchases
I have earned Faberware stampsI was supposed to receive a quart open sauce-pan with pour spoutsPrior to its deadline, all products ran out on the shelfI did address this to the manager at the local Safeway on *** Ave in *** **I was told to contact the headquarterI did email them but have not heard anything from them
Scammed out of my two *** *** "*** rental" prizes, now scammed out of my *** *** prizes as wellThe listed odds of in winning the smallest $* prize appear to be a complete scamNot a single one of my estimated *** pieces (x 4) were any sort of winnerOnly petty grocery items and coupons were revealedSpent SIX hours today, May ***, tearing open approximately collected *** game cardsToday was the last day to claim any prizesNot a single one of those noted any expiration date prior to May 30th YET SAFEWAY REFUSES to honor that commitment, claiming instead the tickets expired May 9thMost of the petty grocery items won were completely out of stock, AND THEIR DIRECT SUBSTITUTE ITEMS WERE ALSO OUT OF STOCKAs a result, checkout was a complete disaster and the receipt was impossible to read or followHad to wait approximately minutes after getting overcharged to work out the *** coupons and item substitutes that did not ring through pr
Safeway delivery has been the worst service I have ever received in my entire life, and my family will not be using Safeway as our grocery store from here on outThis all started with a delivery for my Thanksgiving groceries, I placed the order online on 11/for delivery on 11/with a delivery window for 6pm-10pmI waited the hours for the delivery, which never showedAt approx 11:00pm the driver called and said he "had a flat tire and couldn't make it" and someone would be calling me first thing in the morning to rescheduleI never received that phone call and had to wait on hold (while at work) for almost a hour to speak to a representativeI understand that the woman answering the phone had no part in this, so I was extremely calmShe said they did not have any delivery times until WednesdayWednesday came, I waited, no deliveryI had to wait for days (due to the holiday) to speak to someoneThey refunded my money and gave me $in credit, for the delivery service,
I ordered around $*** worth of groceriesHowever, my debit card was charged $***I called Safeway regarding my order to find out why? I was told that it seems that on many of the items I ordered were charged twiceI was told when my order is delivered to give back the items I did not order and fill out a form for a refund and you should get your credit within to daysI explained that I don't have 7-days because I have other bills to payI requested that my grocery order be canceled and the refund be credit to my accountThe person I spoke with could cancel the order but not refund my moneyHe said it will take to days for the requestI called my card company and they said Safeway must first void or credit my card for us to credit your accountI call Safeway back and spoke with a you lady who spoke with a supervisor who said the refund request has been sent in but there is nothing more they can do from the customer service center because the card information i
Hi; I am concerned about the comprehension of some of the individuals that work in the grocery delivery departmentOn *** 24th, a young lady, Karen, stated she credited my email $** for my next grocery delivery order since many of my items were returned due to their qualityToday, I tried to place an order and I did not see the creditI contacted the grocery delivery department to see if it was in the notesBoth James and Joaetta (sure spelling her name wrong, apologize) could not find the notesI asked if someone can message or let me know when the young lady, Karen, would be back in the office so I can ask her what happened to the creditBoth James and Joaetta respond, "We can not provide you a credit without the notes." Okay, greatwhat does that have to do with what I am asking? The response? You're asking for the credit and we can not provide it to youI say again, "No; I am simply asking how I can get in contact with Karen if she is not in the office and no one can emai
I slipped and fell a few minutes before 9PM tonight near the meat department in front of the refrigerated poultryIt looked like someone had left a huge blob of mayonnaise on the floor and I didn't see it - stepped into it and quickly slammed into the cement floorTwo male customers who saw it happened helped me get up, and another customer tried to get someone from the meat department to come overI recently had a total knee replacement, and I had slammed the other knee into the floor when I fell and smashed my thumb somehowA nice young man named Dewey came over and eventually put a cone near the slippery area to alert people to walk around itMy shoe soles were still covered with mayo and I was trying not to slip againI waited there while he ran around looking for a manager and he came back saying there was no one availableI told him I wanted to report it to someone and he told me to tall the cashier in the checkout lineI did that, the checker called for a manager, and a
On Friday, November 17th at approximately 7:pm I went to the deli department at this store and asked the young female worker if I could get something She responded rudely saying " No "( I had been experiencing a history of this deli department being unfriendly and averse to serving me which I'l elaborate on later )..........Manager , *** ,had already told me if attempts at service refusal occur again I should get a manager to serve me .Which I did on FridayOn-duty manager , *** , went behind the deli and got me some salad which I needed a fork for Again I went to *** who went into a pantry area to get me a fork.....During this time the deli worker was still in the front service area so I calmly asked her what her objection to serving me was The worker responded turning over her shoulder saying " *** you "When *** brought me the fork I told her what happened and she didn't seem to concerned but told me to tell *** in the mourningWhen I went in the follow
Safeway issued two $** safeway gift cards with no value
As a customer with my year old son, I witnessed and felt intimidated by a *** manager (***) who shouted across the deli and isle to an employee that was helping meIn a dominating and aggressive manner, *** crossed his arms and thrust out his chest when he shouted "what, we make customers get their own bread bowls now." A nearby employee shushed him in reaction to his outburstThis manager maintained his dominating body language and stared at the deli employees until my transaction was finishedI have never seen a manager belittle an employee by bullying them in front of customersHis behavior was nefarious enough to warrant termination and legal ramifications by the female employee he was harassingWe teach our children to not bullyClearly, *** management needs the same lessonBullying employees is intolerable--especially in front of customers!