We will be sending a cashiers check for the full amount by Monday October 10th at the latestThe vacuum, however, we are allowed to give something comparableIf she would like a different comparable vacuum she may contact our office
The contract does not state thatI do not know what was said at the time of saleI also do not show that that machine was previously sold to anyoneYou were the first to purchase that machineYou purchased it three days after we purchased it from the factoryAgain, without documentation, we will not be providing a new machine
Complaint: [redacted] I am rejecting this response because: Your message contradicts the words you just saidYour business hours very clearly include Saturday, yet in the voicemail recording, it only states Monday - FridayHow were we to know that Saturday was a business day in that regard? At the time we only had the voicemail to go off of, since no other website listed the business hours as wellWe attempted to contact you multiple times before the deadline date and we heard nothingWhy was the part of the contract we listed still crossed out? I would still like an answer to this as wellWe were not given a description on how to cancel when we received the vacuum, and the section of the contract I uploaded was still crossed outThe salesperson also crossed it out after we signed it, leaving us with no choice but to take itI am under the belief that if someone is going to edit parts of a contract to meet a sales quota, then why not revise said contract altogether? No one should be tampering in parts of a contract after the sale has been madeSincerely, [redacted]
As your records will indicate, I act as general counsel for independent distributors of Kirby home cleaning systems across the country I am in receipt of the Revdex.com's correspondence dated December 1, to Watson Productions, an independent distributor of Kirby home cleaning at [redacted] , Building 2, Unit A, [redacted] WA concerning the referenced matter: I am reviewing this matter with my client and will provide the Bureau with a definitive response in the immediate future Please note your records that all further correspondence and/or questions concerning this matter should be addressed to my attention, as counsel for Watson Productions Very truly yours, Richard EH ***Please See Attached***
Mr [redacted] , signed and verified with the finance company, United Consumer Financial Services, a contract for the purchase of a Kirby Avalir SystemThis contract does not state anywhere on it that a new machine was to be deliveredThey had a copy of a separate receipt stating that we would switch them out for a new machine within 7-business daysWe are not in possession of a copy of this document, however, I offered to replace the machine and honor the copy of the agreement that was made between them and the independent contractor that sold them the machineAs stated on the contract, I informed them of the three day cancellation policy and that they couldn't cancel the machineMs [redacted] stated she had called the office a few times the same day, yet did not leave a voicemailWe will not be cancelling out the contract, however, if they would like their machine replaced with a new one, they can still contact our office to do so
The contract has instructions on the bottom portion of how to cancel as well as the date the cancellation notice must be in writing and delivered to the office by 2/13/It is clearly not crossed outA certified letter was sent out on 2/17/16, however it was returned on march 24th because it was "unclaimed"We will not be honoring a late cancellation
Hello! This is not our customerI am not sure why you have us as a contactI will be happy to help you get in touch with the distributor who sold your machinePlease call me at 360-489-
Complaint: [redacted] I am rejecting this response because: The Watson ads appear on job sites on regular basis The advertising does not tell you about the quota system It does not tell you about the "suggested" hours Or how you are an independent contractor It does not tell you that you have to have a "dirt off" in the customers home Does not say door to door to sell a multi thousand dollar vacuum and then try to sell financing Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While it is true that I had possession of A machine, I did not have possession of MY machine.? Additionally, 7-business days is a far cy from -days, which is what the sales person told meHe did not use the word "business." Moreover, Watson Productions, Incdidn't contact me or even attempt to deliver the machine they were selling me until AFTER I advised the finance company that I was canceling the order.? As for the 3-day cancellation period, how am I supposed to cancel an order within days if I have not received my machine?? Finally, it was a representative of Watson Productions, Incthat told me that they (Watson Productions, Inc) would be sending me to collectionsShe did not say that the finance company wouldI took this as an intimidation tactic and refused to engage in the conversation further.? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Upon initially responding to my complaint on January 22nd, Watson Productions, Incstated that it was their intent to return the funds exchanged as part of our contract within 3-days Regardless of the fact that this exceeds state mandated days (which had already expired), and I did not agree to this, I have patiently waited to verify whether or not they would keep their word It has now been more than 3-BUSINESS days and I have still not received our cancelled check, a refund check, nor proof that either have even been sent Again, Monday the 8th will mark a month since the receipt of our Right of Rescission letter was received at the Watson Productions, Incoffices and the refund should have been sent out days after receipt With regard to their representative’s statement that our merchandise (vacuum) was the exact unit tendered, that is correct, but it was not returned in the same condition in which it was given to Watson Productions, Inc The fact that Watson Productions continues to withhold repayment while attempting to refuse to remedy the condition in which they returned our property can only lead me to the conclusion that Watson Productions, Incis attempting to withhold our funds in an effort to either commit theft or extort an acceptable response on this website I will not be bullied or robbed If I do not receive both an accommodation to remedy the issues that Watson Productions, Inccaused with my vacuum as well as a refund, I will continue to reject these responses as disingenuous and I will seek alternate methods to retrieve the funds that they have been otherwise unwilling to return.Sincerely, [redacted]
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in ? effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer.? Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer.? Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss.? It is my understanding that Watson Production is "picking up" the product sold to Ms [redacted] and attached is a copy of my letter to her which I believe is self-explanatory.***Please See Attached***
The contract does not state thatI do not know what was said at the time of saleI also do not show that that machine was previously sold to anyoneYou were the first to purchase that machineYou purchased it three days after we purchased it from the factory.? Again, without documentation, we will not be providing a new machine
Complaint: [redacted] I am rejecting this response because they changed the business [redacted] [redacted] I Reject this they lied to me If they would have answered the phone on the 28th of Sept I would have taken it back[redacted]
As your records will indicate, I act as general counsel for independent distributors of Kirby home cleaning systems across the country.? I am in receipt of the Revdex.com's correspondence dated December 1, to Watson Productions, an independent distributor of Kirby home cleaning at [redacted] , Building 2, Unit A, [redacted] WA concerning the referenced matter: I am reviewing this matter with my client and will provide the Bureau with a definitive response in the immediate future.? Please note your records that all further correspondence and/or questions concerning this matter should be addressed to my attention, as counsel for Watson Productions.? Very truly yours, Richard EH ***Please See Attached***
Complaint: [redacted] I am rejecting this response because: I did NOT agree to buy or purchase and used vacuum for 1, dollars.The male who came to my home and did a demonstration told me the vacuum was newWhy would I purchase a used vacuum for that amount of moneySecondly I have a warrenty and you have failed to provide my with my paperwork for my warrenty as asked many timesYou fail to even call me when I have left voice mail after voice mail after voice mailThe next step will be a lawsuit and a police reportI've tried working with your company many, many timesMy account is under [redacted] LeeIf you are about your customer at all and answered the phone you would have gotten the name change decades agoEither replace my used vacuum that I was told was new or I will file a lawsuit for failing to provide proper documentation and ignoring the problem
Revdex.com:My spouse spoke to a [redacted] from the officeshe now denies this statement about the mailI have since then filed a police report in regards to the companies missing mail, as I saw the mail man take away my mail on 11/I have also sent this police report along with another copy of my cancellation notice certified mail todayI do not want this Kirby vacuum what so everI felt very pressured in the sale and the sales guy would not take no as an answerThey also PROMISED me a no hassle returnThis is by far the worst experience with any company I have EVER had.? Sincerely, [redacted] ***
These products are and always have been sold to consumer end-users by in-home demonstrations done by an independent contractors associated with the distributors of same (e.g., Watson Productions) known as "dealer" Distributors seek to associate with persons for those purposes and often advertise for that position in the news media, Craigslist, etc I have reviewed the ads for his position placed by my client and and can find nothing deceptive or misleading with themTherefore, I am at a loss to offer any type of resolution to this amorphous complaint ***Please See Attached***
Mr [redacted] called yesterday morning about some product he hadn't yet receivedI inquired as to what he was missing and informed him I would place him on hold while I looked up his fileWhen I came back, he had hung up the phoneI have pulled his file and will send any promised product we have to the address we have on file
We will be sending a cashiers check for the full amount by Monday October 10th at the latestThe vacuum, however, we are allowed to give something comparableIf she would like a different comparable vacuum she may contact our office
The contract does not state thatI do not know what was said at the time of saleI also do not show that that machine was previously sold to anyoneYou were the first to purchase that machineYou purchased it three days after we purchased it from the factoryAgain, without documentation, we will not be providing a new machine
Complaint: [redacted] I am rejecting this response because: Your message contradicts the words you just saidYour business hours very clearly include Saturday, yet in the voicemail recording, it only states Monday - FridayHow were we to know that Saturday was a business day in that regard? At the time we only had the voicemail to go off of, since no other website listed the business hours as wellWe attempted to contact you multiple times before the deadline date and we heard nothingWhy was the part of the contract we listed still crossed out? I would still like an answer to this as wellWe were not given a description on how to cancel when we received the vacuum, and the section of the contract I uploaded was still crossed outThe salesperson also crossed it out after we signed it, leaving us with no choice but to take itI am under the belief that if someone is going to edit parts of a contract to meet a sales quota, then why not revise said contract altogether? No one should be tampering in parts of a contract after the sale has been madeSincerely, [redacted]
As your records will indicate, I act as general counsel for independent distributors of Kirby home cleaning systems across the country I am in receipt of the Revdex.com's correspondence dated December 1, to Watson Productions, an independent distributor of Kirby home cleaning at [redacted] , Building 2, Unit A, [redacted] WA concerning the referenced matter: I am reviewing this matter with my client and will provide the Bureau with a definitive response in the immediate future Please note your records that all further correspondence and/or questions concerning this matter should be addressed to my attention, as counsel for Watson Productions Very truly yours, Richard EH ***Please See Attached***
Mr [redacted] , signed and verified with the finance company, United Consumer Financial Services, a contract for the purchase of a Kirby Avalir SystemThis contract does not state anywhere on it that a new machine was to be deliveredThey had a copy of a separate receipt stating that we would switch them out for a new machine within 7-business daysWe are not in possession of a copy of this document, however, I offered to replace the machine and honor the copy of the agreement that was made between them and the independent contractor that sold them the machineAs stated on the contract, I informed them of the three day cancellation policy and that they couldn't cancel the machineMs [redacted] stated she had called the office a few times the same day, yet did not leave a voicemailWe will not be cancelling out the contract, however, if they would like their machine replaced with a new one, they can still contact our office to do so
The contract has instructions on the bottom portion of how to cancel as well as the date the cancellation notice must be in writing and delivered to the office by 2/13/It is clearly not crossed outA certified letter was sent out on 2/17/16, however it was returned on march 24th because it was "unclaimed"We will not be honoring a late cancellation
Hello! This is not our customerI am not sure why you have us as a contactI will be happy to help you get in touch with the distributor who sold your machinePlease call me at 360-489-
Complaint: [redacted] I am rejecting this response because: The Watson ads appear on job sites on regular basis The advertising does not tell you about the quota system It does not tell you about the "suggested" hours Or how you are an independent contractor It does not tell you that you have to have a "dirt off" in the customers home Does not say door to door to sell a multi thousand dollar vacuum and then try to sell financing Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: While it is true that I had possession of A machine, I did not have possession of MY machine.? Additionally, 7-business days is a far cy from -days, which is what the sales person told meHe did not use the word "business." Moreover, Watson Productions, Incdidn't contact me or even attempt to deliver the machine they were selling me until AFTER I advised the finance company that I was canceling the order.? As for the 3-day cancellation period, how am I supposed to cancel an order within days if I have not received my machine?? Finally, it was a representative of Watson Productions, Incthat told me that they (Watson Productions, Inc) would be sending me to collectionsShe did not say that the finance company wouldI took this as an intimidation tactic and refused to engage in the conversation further.? Sincerely, [redacted]
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
We have sent this consumer a check on 8/
Complaint: [redacted] I am rejecting this response because: Upon initially responding to my complaint on January 22nd, Watson Productions, Incstated that it was their intent to return the funds exchanged as part of our contract within 3-days Regardless of the fact that this exceeds state mandated days (which had already expired), and I did not agree to this, I have patiently waited to verify whether or not they would keep their word It has now been more than 3-BUSINESS days and I have still not received our cancelled check, a refund check, nor proof that either have even been sent Again, Monday the 8th will mark a month since the receipt of our Right of Rescission letter was received at the Watson Productions, Incoffices and the refund should have been sent out days after receipt With regard to their representative’s statement that our merchandise (vacuum) was the exact unit tendered, that is correct, but it was not returned in the same condition in which it was given to Watson Productions, Inc The fact that Watson Productions continues to withhold repayment while attempting to refuse to remedy the condition in which they returned our property can only lead me to the conclusion that Watson Productions, Incis attempting to withhold our funds in an effort to either commit theft or extort an acceptable response on this website I will not be bullied or robbed If I do not receive both an accommodation to remedy the issues that Watson Productions, Inccaused with my vacuum as well as a refund, I will continue to reject these responses as disingenuous and I will seek alternate methods to retrieve the funds that they have been otherwise unwilling to return.Sincerely, [redacted]
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in ? effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer.? Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer.? Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss.? It is my understanding that Watson Production is "picking up" the product sold to Ms [redacted] and attached is a copy of my letter to her which I believe is self-explanatory.***Please See Attached***
The contract does not state thatI do not know what was said at the time of saleI also do not show that that machine was previously sold to anyoneYou were the first to purchase that machineYou purchased it three days after we purchased it from the factory.? Again, without documentation, we will not be providing a new machine
Complaint: [redacted] I am rejecting this response because they changed the business [redacted] [redacted] I Reject this they lied to me If they would have answered the phone on the 28th of Sept I would have taken it back[redacted]
As your records will indicate, I act as general counsel for independent distributors of Kirby home cleaning systems across the country.? I am in receipt of the Revdex.com's correspondence dated December 1, to Watson Productions, an independent distributor of Kirby home cleaning at [redacted] , Building 2, Unit A, [redacted] WA concerning the referenced matter: I am reviewing this matter with my client and will provide the Bureau with a definitive response in the immediate future.? Please note your records that all further correspondence and/or questions concerning this matter should be addressed to my attention, as counsel for Watson Productions.? Very truly yours, Richard EH ***Please See Attached***
Complaint: [redacted] I am rejecting this response because: I did NOT agree to buy or purchase and used vacuum for 1, dollars.The male who came to my home and did a demonstration told me the vacuum was newWhy would I purchase a used vacuum for that amount of moneySecondly I have a warrenty and you have failed to provide my with my paperwork for my warrenty as asked many timesYou fail to even call me when I have left voice mail after voice mail after voice mailThe next step will be a lawsuit and a police reportI've tried working with your company many, many timesMy account is under [redacted] LeeIf you are about your customer at all and answered the phone you would have gotten the name change decades agoEither replace my used vacuum that I was told was new or I will file a lawsuit for failing to provide proper documentation and ignoring the problem
Revdex.com:My spouse spoke to a [redacted] from the officeshe now denies this statement about the mailI have since then filed a police report in regards to the companies missing mail, as I saw the mail man take away my mail on 11/I have also sent this police report along with another copy of my cancellation notice certified mail todayI do not want this Kirby vacuum what so everI felt very pressured in the sale and the sales guy would not take no as an answerThey also PROMISED me a no hassle returnThis is by far the worst experience with any company I have EVER had.? Sincerely, [redacted] ***
These products are and always have been sold to consumer end-users by in-home demonstrations done by an independent contractors associated with the distributors of same (e.g., Watson Productions) known as "dealer" Distributors seek to associate with persons for those purposes and often advertise for that position in the news media, Craigslist, etc I have reviewed the ads for his position placed by my client and and can find nothing deceptive or misleading with themTherefore, I am at a loss to offer any type of resolution to this amorphous complaint ***Please See Attached***
Mr [redacted] called yesterday morning about some product he hadn't yet receivedI inquired as to what he was missing and informed him I would place him on hold while I looked up his fileWhen I came back, he had hung up the phoneI have pulled his file and will send any promised product we have to the address we have on file