Revdex.com:My spouse spoke to a [redacted] from the officeshe now denies this statement about the mailI have since then filed a police report in regards to the companies missing mail, as I saw the mail man take away my mail on 11/I have also sent this police report along with another copy of my cancellation notice certified mail todayI do not want this Kirby vacuum what so everI felt very pressured in the sale and the sales guy would not take no as an answerThey also PROMISED me a no hassle returnThis is by far the worst experience with any company I have EVER hadSincerely, [redacted] ***
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumerUpon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturerOnce a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss As to the complaint of Mr [redacted] , he states that the home had a no soliciting sign and nevertheless three dealers attempted to make a sale which would contrary to the law and what dealers are educated as not to do If you have a copy of the police complaint, I would appreciate you providing me with a copy ***Please See Attached***
Aside from proof of notice of cancellation within the three day period, proof of physical? disability that impedes on the customers ability to use the machine, or proof that? the customer(s) were over the age of at the time of same, we will not be cancelling the order under any circumstancesThe contract will remain in effect and we will have an order waiting for the customer to contact us for delivery or pick up
I act as general counsel for independent distributors of Kirby home cleaning systems across thecountry I am in receipt of the Revdex.com's Correspondence dated November 3, to Watson Productions, anindependent distributor of Kirby home cleaning systems located at [redacted] **Unit A, Lacey, WA concerning the referenced matter I am reviewing this matter with my client and will provide the Bureau with a definitive responsein the immediate future Please note your records that all further correspondence and/or questions concerning this mattershould be addressed to my attention, as counsel for Watson Productions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Upon initially responding to my complaint on January 22nd, Watson Productions, Incstated that it was their intent to return the funds exchanged as part of our contract within 3-days. Regardless of the fact that this exceeds state mandated days (which had already expired), and I did not agree to this, I have patiently waited to verify whether or not they would keep their word. It has now been more than 3-BUSINESS days and I have still not received our cancelled check, a refund check, nor proof that either have even been sent. Again, Monday the 8th will mark a month since the receipt of our Right of Rescission letter was received at the Watson Productions, Incoffices and the refund should have been sent out days after receipt. With regard to their representative’s statement that our merchandise (vacuum) was the exact unit tendered, that is correct, but it was not returned in the same condition in which it was given to Watson Productions, Inc. The fact that Watson Productions continues to withhold repayment while attempting to refuse to remedy the condition in which they returned our property can only lead me to the conclusion that Watson Productions, Incis attempting to withhold our funds in an effort to either commit theft or extort an acceptable response on this website. I will not be bullied or robbed. If I do not receive both an accommodation to remedy the issues that Watson Productions, Inccaused with my vacuum as well as a refund, I will continue to reject these responses as disingenuous and I will seek alternate methods to retrieve the funds that they have been otherwise unwilling to return.Sincerely, [redacted]
Ms [redacted] sent in her cancellation and it was received on 10/18/She was sent conformation via email this morning, 10/19/at 9:am confirming her cancellation and advising her that someone will contact her to schedule a pick up of the merchandise within days per her contract
These products are and always have been sold to consumer end-users by in-home demonstrations done by an independent contractors associated with the distributors of same (e.g., Watson Productions) known as "dealer".? Distributors seek to associate with persons for those purposes and often advertise for that position in the news media, Craigslist, etc.? I have reviewed the ads for his position placed by my client and and can find nothing deceptive or misleading with themTherefore, I am at a loss to offer any type of resolution to this amorphous complaint.? ***Please See Attached***
The hours our business is open does not in any way reflect the cancellation procedureThe business hours on the door are the same as the answering machineAgain, this does not affect any cancellation procedureThe date on the contract and the entire cancellation notice, the only relevant information needed to cancel, is clear, and not crossed outThe only impression that that gives, is that the last day to cancel the contract was the 13thThere is nothing on the contract that is crossed outThe credit application that was signed by the buyer(s) as well as the recorded call to United consumer financial services, was all verified by the buyer(s) at the time of saleAgain, we will not be cancelling this contract
Ms [redacted] sent in her cancellation and it was received on 10/18/She was sent conformation via email this morning, 10/19/at 9:am confirming her cancellation and advising her that someone will contact her to schedule a pick up of the merchandise within days per her contract ? ? ? ?
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer. Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer. Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss. Ms [redacted] claims that she canceled the sale and sent in the signed cancellation noticeIt would b helpful if you could provide me with an additional details as to who she spoke with at Watson Productions as to claims that someone at Watson Production was having problems with their mailI am looking into that and will respond to you in the immediate future. ***Please See Attached***
Complaint: [redacted] I am rejecting this response because: It says via the contract you have to be told by the sales rep the vacuum was used for demostration purposes or salesI WAS NOT TOLD THATI was told by the male rep he was trying to win a contest and needed to sell a few more vacuums and that this vacuum was not available to the public and only can be bought through door to door sales and it was a new model made for Kirbys such and such birthday to celebrate the years it has made vacuumsI know that sounds familiar because that's the pitchI didn't take my phone and record the conversation so I'm not sure what your expectations are as far as proofBesides what you already haveI'm not even asking muchI'm not even asking to cancel.Sincerely, [redacted]
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss Ms [redacted] claims that she canceled the sale and sent in the signed cancellation noticeIt would b helpful if you could provide me with an additional details as to who she spoke with at Watson Productions as to claims that someone at Watson Production was having problems with their mailI am looking into that and will respond to you in the immediate future ***Please See Attached***
Complaint: [redacted] I am rejecting this response because: While it is true that I had possession of A machine, I did not have possession of MY machine Additionally, 7-business days is a far cy from -days, which is what the sales person told meHe did not use the word "business." Moreover, Watson Productions, Incdidn't contact me or even attempt to deliver the machine they were selling me until AFTER I advised the finance company that I was canceling the order As for the 3-day cancellation period, how am I supposed to cancel an order within days if I have not received my machine? Finally, it was a representative of Watson Productions, Incthat told me that they (Watson Productions, Inc) would be sending me to collectionsShe did not say that the finance company wouldI took this as an intimidation tactic and refused to engage in the conversation further Sincerely, [redacted]
Our apologiesIt appears we sent a check out of the wrong accountWe will have someone deliver a cashiers check for the full amount owed via cashiers checkThey will be calling you to schedule a timeI will also ship out some extra supplies with our sincerest apologies!
After reviewing Mr [redacted] contractIt does not appear that any other promises were madeI can ship some bags, but unless documentation that another machine was to be delivered, we will not be exchanging the merchandise that is on the contract
Ms [redacted] has had her Oreck Vacuum returned and the merchandise picked upWe will be sending her a reimbursement check for the $in the next 3-business days
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Unfortunately, you are outside of your three day cancellation period that ended on 11/26/The cancellation policy on your contract states that, “To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram to ” If you did send in your cancellation notice and have a receipt or proof that you sent it in, postmarked on, or before the third business day, I will be happy to cancel out your purchaseHowever, without this, we will not be honoring a cancel out of the three day cancellation periodThere are three separate warranties that come with your machineThey are detailed in your “owner care program.” I can provide you with a replacement of this document if you have misplaced itThey are also available on Kirby.com.The purchase price of the Avalir system you purchased is $There are additional finance charges imposed by the lender, United Consumer Financial Services, for your financingThese terms and charges are verified with you before the contract is accepted on a recorded lineYou may contact them at 1-888-468-3265.The woman who came to your door, Faith, is most certainly a legal adultAll independent contractors that vend from us must be years of age and have a Washington state business licenseIn regards to your machines performance, I would happily send out our service manager to ensure that everything is in working order and assist you in the use and settings of the product so that you are getting the desired performanceIf you have any more questions, or would like so schedule a service call, feel free to call our office at the above numberDiane T***Business Administrator
Revdex.com:My spouse spoke to a [redacted] from the officeshe now denies this statement about the mailI have since then filed a police report in regards to the companies missing mail, as I saw the mail man take away my mail on 11/I have also sent this police report along with another copy of my cancellation notice certified mail todayI do not want this Kirby vacuum what so everI felt very pressured in the sale and the sales guy would not take no as an answerThey also PROMISED me a no hassle returnThis is by far the worst experience with any company I have EVER hadSincerely, [redacted] ***
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumerUpon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturerOnce a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss As to the complaint of Mr [redacted] , he states that the home had a no soliciting sign and nevertheless three dealers attempted to make a sale which would contrary to the law and what dealers are educated as not to do If you have a copy of the police complaint, I would appreciate you providing me with a copy ***Please See Attached***
Aside from proof of notice of cancellation within the three day period, proof of physical? disability that impedes on the customers ability to use the machine, or proof that? the customer(s) were over the age of at the time of same, we will not be cancelling the order under any circumstancesThe contract will remain in effect and we will have an order waiting for the customer to contact us for delivery or pick up
I act as general counsel for independent distributors of Kirby home cleaning systems across thecountry I am in receipt of the Revdex.com's Correspondence dated November 3, to Watson Productions, anindependent distributor of Kirby home cleaning systems located at [redacted] **Unit A, Lacey, WA concerning the referenced matter I am reviewing this matter with my client and will provide the Bureau with a definitive responsein the immediate future Please note your records that all further correspondence and/or questions concerning this mattershould be addressed to my attention, as counsel for Watson Productions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Upon initially responding to my complaint on January 22nd, Watson Productions, Incstated that it was their intent to return the funds exchanged as part of our contract within 3-days. Regardless of the fact that this exceeds state mandated days (which had already expired), and I did not agree to this, I have patiently waited to verify whether or not they would keep their word. It has now been more than 3-BUSINESS days and I have still not received our cancelled check, a refund check, nor proof that either have even been sent. Again, Monday the 8th will mark a month since the receipt of our Right of Rescission letter was received at the Watson Productions, Incoffices and the refund should have been sent out days after receipt. With regard to their representative’s statement that our merchandise (vacuum) was the exact unit tendered, that is correct, but it was not returned in the same condition in which it was given to Watson Productions, Inc. The fact that Watson Productions continues to withhold repayment while attempting to refuse to remedy the condition in which they returned our property can only lead me to the conclusion that Watson Productions, Incis attempting to withhold our funds in an effort to either commit theft or extort an acceptable response on this website. I will not be bullied or robbed. If I do not receive both an accommodation to remedy the issues that Watson Productions, Inccaused with my vacuum as well as a refund, I will continue to reject these responses as disingenuous and I will seek alternate methods to retrieve the funds that they have been otherwise unwilling to return.Sincerely, [redacted]
Ms [redacted] sent in her cancellation and it was received on 10/18/She was sent conformation via email this morning, 10/19/at 9:am confirming her cancellation and advising her that someone will contact her to schedule a pick up of the merchandise within days per her contract
These products are and always have been sold to consumer end-users by in-home demonstrations done by an independent contractors associated with the distributors of same (e.g., Watson Productions) known as "dealer".? Distributors seek to associate with persons for those purposes and often advertise for that position in the news media, Craigslist, etc.? I have reviewed the ads for his position placed by my client and and can find nothing deceptive or misleading with themTherefore, I am at a loss to offer any type of resolution to this amorphous complaint.? ***Please See Attached***
The hours our business is open does not in any way reflect the cancellation procedureThe business hours on the door are the same as the answering machineAgain, this does not affect any cancellation procedureThe date on the contract and the entire cancellation notice, the only relevant information needed to cancel, is clear, and not crossed outThe only impression that that gives, is that the last day to cancel the contract was the 13thThere is nothing on the contract that is crossed outThe credit application that was signed by the buyer(s) as well as the recorded call to United consumer financial services, was all verified by the buyer(s) at the time of saleAgain, we will not be cancelling this contract
Ms [redacted] sent in her cancellation and it was received on 10/18/She was sent conformation via email this morning, 10/19/at 9:am confirming her cancellation and advising her that someone will contact her to schedule a pick up of the merchandise within days per her contract ? ? ? ?
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer. Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer. Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss. Ms [redacted] claims that she canceled the sale and sent in the signed cancellation noticeIt would b helpful if you could provide me with an additional details as to who she spoke with at Watson Productions as to claims that someone at Watson Production was having problems with their mailI am looking into that and will respond to you in the immediate future. ***Please See Attached***
Ms [redacted] vacuum or something comparable will be delivered this week
Complaint: [redacted] I am rejecting this response because: It says via the contract you have to be told by the sales rep the vacuum was used for demostration purposes or salesI WAS NOT TOLD THATI was told by the male rep he was trying to win a contest and needed to sell a few more vacuums and that this vacuum was not available to the public and only can be bought through door to door sales and it was a new model made for Kirbys such and such birthday to celebrate the years it has made vacuumsI know that sounds familiar because that's the pitchI didn't take my phone and record the conversation so I'm not sure what your expectations are as far as proofBesides what you already haveI'm not even asking muchI'm not even asking to cancel.Sincerely, [redacted]
The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss Ms [redacted] claims that she canceled the sale and sent in the signed cancellation noticeIt would b helpful if you could provide me with an additional details as to who she spoke with at Watson Productions as to claims that someone at Watson Production was having problems with their mailI am looking into that and will respond to you in the immediate future ***Please See Attached***
Complaint: [redacted] I am rejecting this response because: While it is true that I had possession of A machine, I did not have possession of MY machine Additionally, 7-business days is a far cy from -days, which is what the sales person told meHe did not use the word "business." Moreover, Watson Productions, Incdidn't contact me or even attempt to deliver the machine they were selling me until AFTER I advised the finance company that I was canceling the order As for the 3-day cancellation period, how am I supposed to cancel an order within days if I have not received my machine? Finally, it was a representative of Watson Productions, Incthat told me that they (Watson Productions, Inc) would be sending me to collectionsShe did not say that the finance company wouldI took this as an intimidation tactic and refused to engage in the conversation further Sincerely, [redacted]
Our apologiesIt appears we sent a check out of the wrong accountWe will have someone deliver a cashiers check for the full amount owed via cashiers checkThey will be calling you to schedule a timeI will also ship out some extra supplies with our sincerest apologies!
After reviewing Mr [redacted] contractIt does not appear that any other promises were madeI can ship some bags, but unless documentation that another machine was to be delivered, we will not be exchanging the merchandise that is on the contract
Ms [redacted] has had her Oreck Vacuum returned and the merchandise picked upWe will be sending her a reimbursement check for the $in the next 3-business days
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Unfortunately, you are outside of your three day cancellation period that ended on 11/26/The cancellation policy on your contract states that, “To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram to ” If you did send in your cancellation notice and have a receipt or proof that you sent it in, postmarked on, or before the third business day, I will be happy to cancel out your purchaseHowever, without this, we will not be honoring a cancel out of the three day cancellation periodThere are three separate warranties that come with your machineThey are detailed in your “owner care program.” I can provide you with a replacement of this document if you have misplaced itThey are also available on Kirby.com.The purchase price of the Avalir system you purchased is $There are additional finance charges imposed by the lender, United Consumer Financial Services, for your financingThese terms and charges are verified with you before the contract is accepted on a recorded lineYou may contact them at 1-888-468-3265.The woman who came to your door, Faith, is most certainly a legal adultAll independent contractors that vend from us must be years of age and have a Washington state business licenseIn regards to your machines performance, I would happily send out our service manager to ensure that everything is in working order and assist you in the use and settings of the product so that you are getting the desired performanceIf you have any more questions, or would like so schedule a service call, feel free to call our office at the above numberDiane T***Business Administrator