Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint #[redacted], however, this is just going to go round-and-round so I will make sure I review them on all available online review portals. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We offered to step outside of our return policy and set up a return for a full refund for the Original Room Darkening Window Pleated Shade. We are proud to offer our customers a 30-day return...

policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with a return. If the customer has any additional questions, he may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with their order. The customer's order has been cancelled and their pending charge of $103.91 has been voided. We do our best to ensure that our products are listed with the correct and most up to date...

information. Regrettably, when the customer placed their order for the [redacted] 8-Light Kitchen Island Pendant, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and will refund the customer in full for the Loveseat once confirmed back at our warehouse.We are proud to offer our customer's a thirty-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and they would be responsible for return shipping costs. In the rare event, if there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and assist with his return. If the customer has any additional questions, he may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and have set up a full refund return for the [redacted] Writing Desk.We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip...

shipping costs are normally deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern:We apologize for the trouble the customer experienced on their order.As the customer's order had an outstanding balance for an extended period of time, our system recognized the customer's card on file and settled the balance.At this time - we have refunded the customer in...

full advising she can keep the mattress she purchased. We have reached out to the customer to apologize for the trouble she experienced and the lack of clear communication regarding the outstanding balance.If you or the customer need any additional information, you can reach Revdex.com Liaison, [redacted], by calling [redacted].Thank you.[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I called multiple times, and each date I called I was guaranteed a ship date. Each ship date passed & I was guaranteed another ship date. I paid $309.99 for an item I could have bought from another company and received prior to August 18th, when summer is over. I was charged at the time of sale, not ship date. You acknowledge that is was unacceptable.  I feel I should be reimbursed something. It was very frustrating dealing with Wayfair. I have never ordered through Wayfair prior, and I had I known how the customer service was I would not have ever ordered. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. my couch has not been delivered until it is the problem cannot be resolved.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 01/04/2018 for the 3,000 sq. ft. [redacted] Vent Wood Stove. The item was originally scheduled to ship on January 15, 2018. Unfortunately, we experienced an unexpected shipping and...

delivery delay on the item and pushed the estimated shipping date to February 6, 2018. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has reached out to the customer to ensure the delivery of their item and offer any assistance possible. The wood stove will arrive at the delivery agent in the customer's area on February 12, 2018 and they will schedule the inside delivery within 24-48 hours once they have received the item. Once the item has been successfully delivered, we will work with the customer to provide a discount for all the delays.If the customer has any additional questions or concerns, they may contact [redacted] at 1-[redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. The customer placed his order on 9/18/2017 for the 12" Medium Gel Memory Foam Mattress which shipped 9/19/2017 and had an estimated delivery date of 9/25/2017. Unfortunately, we experienced an...

unexpected delay on the item and pushed the estimated delivery date to 10/9/2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.We initiated a search to locate the misplaced merchandise. Regrettably, the customer's order was not found. We reached out to the customer to further apologize and offered to order a replacement at no additional cost to them. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The product I returned was $110 they gave my refund to the wrong person and then offered me $25 gift card for a future purchase.   I would like my product returned back to me or my store credit for the product that I returned not $25! Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the further inconvenience this order has caused our customer.We have found the [redacted] Reclining Sectional was listed incorrectly and the wrong replacement piece was shipped to the customer. We do our best to ensure any replacements are correct and we apologize for the further delays our error has caused. The correct replacement is being prepared for shipment and is expected to reach the customer's area on or before 11/02/2017. We have made the appropriate corrections to our listing. An Executive Manager has reached out to the customer to further apologize and to facilitate in the delivery of the merchandise. If the customer has any further questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In order to rectify the situation we have issued a refund of $171.98 for the four side chairs. We do our best to ensure that our products are listed with the correct and most up to date information. The Avion Dining Table Set was set up as a kitted item on our site. This listing only included the table and two arm chairs, but it did also provided the option to select the matching side chairs at an additional cost. We can definitely see how this may have caused confusion and have removed the listing from our website.The customer did returned the remaining pieces of the set and as a gesture of our heartfelt apologies for the confusion we have fully refunded the $171.98 for the four side chairs the customer purchased to complete the set. If they have any additional questions or concerns they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I will accept the businesses offer per the information sent to the Revdex.com.

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we fully refunded the customer for the recliner. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacement parts or units, order a furniture technician for repairs, or offer a full refund for damaged or defective items. On July 11, 2017 the customer notified us he received his recliner, however it was leaning to the side. We have ordered a furniture technical for repairs. Regrettably, the defect issue was not properly addressed. We work hard to create an effortless experience for our customers and we apologize that this wasn’t the case with this order.  In an effort to rectify our error, we have provided a full refund for the recliner to the customer. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. The customer placed their order on 09/11/2017 for 2 of the [redacted] Bunk Bed which was...

originally estimated to be delivered by 10/12/2017. Regrettably, the customer's original order was delayed in transit. We have contacted the carrier and confirmed the order is scheduled for delivery on 10/17/17.We reached out to the customer to further apologize and to facilitate the delivery of merchandise. Additionally, we have provided the customer with a discount on the order for the inconvenience caused. If the customer has any additional questions they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.  We stepped outside of our return policy and refund the customer in full for the [redacted] - Beginnings Storage Cabinet/Wardrobe. We are proud to offer our customer’s a 30 day return policy. Per...

our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with his return. If the customer has any additional questions, he may contact [redacted] , a[redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to resolve the issue, we have provided several options to the customer. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are...

happy to offer a discount to keep if the damage or defect is minor or to place an order for replacements parts or unit. Regrettably, when the customer contacted us to report the [redacted] Corner Desk was defective it was outside our 30 day policy. We understand the customer’s situation and agree the defect issue was not properly addressed. We reached out to the customer to further apologize for the trouble and provided options outside our 30 day policy to resolve the situation . If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

COMPLAINT HAS BEEN RESOLVED.  THANK YOU