Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In order to rectify the situation we have issued a refund of $171.98 for the four side chairs. We do our best to ensure that our products are listed with the correct and most up to date information. The Avion Dining Table Set was set up as a kitted item on our site. This listing only included the table and two arm chairs, but it did also provided the option to select the matching side chairs at an additional cost. We can definitely see how this may have caused confusion and have removed the listing from our website.The customer did returned the remaining pieces of the set and as a gesture of our heartfelt apologies for the confusion we have fully refunded the $171.98 for the four side chairs the customer purchased to complete the set. If they have any additional questions or concerns they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Wayfair is siting a disclaimer that they think gives them the right to pull a bait and switchI want the furniture that I ordered.Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I called multiple times, and each date I called I was guaranteed a ship date. Each ship date passed & I was guaranteed another ship date. I paid $309.99 for an item I could have bought from another company and received prior to August 18th, when summer is over. I was charged at the time of sale, not ship date. You acknowledge that is was unacceptable.  I feel I should be reimbursed something. It was very frustrating dealing with Wayfair. I have never ordered through Wayfair prior, and I had I known how the customer service was I would not have ever ordered. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We offered to step outside of our return policy and set up a return for a full refund for the Original Room Darkening Window Pleated Shade. We are proud to offer our customers a 30-day return...

policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with a return. If the customer has any additional questions, he may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer's order has been cancelled and her refund of $1,139.81 has been processed.We do our best to ensure that our products are listed with the correct and most up to date information and we...

strive to provide the most accurate information when assisting customers with placing orders. Regrettably, when the customer reached out to us to place an order for the [redacted] Leather Sectional, the item was priced and listed incorrectly and the incorrect information was provided by our team. We sincerely apologize for any inconvenience our error has caused to the customer and we have updated our listing to accurately show the correct price for the complete sectional. In an effort to rectify our error, we have to cancelled the order and provided a full refund to the customer. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. We are proud to offer our customer’s a 30-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be...

responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.We have reached out to the customer to apologize that they sofas they purchased didn't fit in their home and made an exception to our return policy by refunding the customer the return shipping costs in store credit. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. No, I do not accept Wayfair's excuse for not assuring, my order is correct.  It does not take this long for Wayfair to refund my money.  I contacted Wayfair on April 21 to inform them, my order is still not correct.  It does not take from April 21 to current to refund my money.  I have been monitoring my bank account when the 3 to 5 days expired.  I still have not received my refund.  Furthermore, my bank would not hold on to a re-deposit this long.  I do not agree with the excuse, Wayfair refunded my money, and my bank is holding it.  I want my refund!!Also, I was told, Wayfair contacted the warehouse to collect the mixed-matched drawers.  I am tired of seeing my entrance way in my home being blocked by these drawers.  When will I receive an RMA to return the wrong drawers, or have the drawers restocked.  I don't want my home looking like a storage facility.  
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with a pricing error for the item he was interested in purchasing with Wayfair. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was interested in purchasing the [redacted] Full over Full Bunk Bed with Full Trundle, it was listed incorrectly on a third-party website. We reached out to the customer to further apologize. While we are unable to honor the incorrect price for the [redacted] Full over Full Bunk Bed with Full Trundle, we offered to provide a discount on the item.If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with the order. The customer placed the order for the Modern Glass Dining Table on March 21, 2017. The customer contacted us on March 29th to notify us that the delivery arrived damaged with...

scratches. We promptly ordered the customer a replacement part to be shipped. Unfortunately, there was a delay with shipping the replacement dining table base. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the replacement dining table base was delivered April 19. A discount has been issued for the inconvenience the delay has caused.If the customer has any additional questions they may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, [redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $708.99 on January 28, 2016. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time,...

we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On January 28, 2016 the customer notified us that the Bobkona Lexington Left Hand Facing Sectional she ordered and received was damaged and defective.  Regrettably, the defect issue was not properly addressed since the customer was outside our 30 day window to report such incidents. We understand the customer’s situation and agree we should have certainly stepped outside of our 30 day policy in this instance as the item still fell within the 6 month manufacturer warranty. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 09/04/2016 for the [redacted] ® - Sleeper Sofa. The item shipped on 09/09/2016. Unfortunately, we experienced an unexpected shipping and delivery delay on the item and...

pushed the delivery date from 09/23/2016 to 10/11/2016. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their item. The delivery is set for tomorrow (October 11, 2016) between 1 and 5 pm. Once the item has been successfully delivered, we will work with the customer to provide a discount for all the delays.If the customer has any additional questions or concerns, they may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Customer placed her order on 5/14/2017 which was shipped out on 5/24/2017. Regrettably, the customer's order was misplaced and considered lost in transit. We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. We attempted to process a full refund in the form of a check due to the customer stating the credit card issuing bank and account was closed. However, our finance department found the original credit card account and bank were still active and the refund had already processed to that original account. We reached out to the customer to further apologize and inform her that the full refund had processed to the original payment method. If the customer has any additional questions they may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her [redacted].  We stepped outside of our return policy and split the return costs with the customer for the  [redacted] Modern Arm Chair.We are proud to offer our customer’s a 30 day return policy. Per our...

return policy, return shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. The customer placed their order for the Chicopee Wood 1 Drawer Nightstand and the...

Chicopee Modern 6 Drawer Dresser on September 3rd, 2017. We emailed the customer an order and shipping confirmation stating the items will be delivered on September 18th. Based on the carrier ([redacted]) tracking numbers, ([redacted]) the items were delivered on the estimated given date, September 18th.We reached out to the customer by phone and email multiple times to apologize just in case the items were never received and to offer assistance. However, we have not heard back from the customer.We will continue to reach out and work with the customer. If the customer has any additional questions they may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.  There was some miscommunication between the delivery agent [redacted] and the customer and as a result the original delivery appointment for the [redacted]...

[redacted] bed did not take place and was returned.   This is certainly not the delivery service we want for our customers and can’t apologize enough for this error.   The customer was refunded in full for $502.49 back to their [redacted] on 7/24/2015. Additionally, the customer received 4 barstools the customer ordered were unable to be cancelled as they had already shipped.   We have initiated a return and as a courtesy for the difficulty the customer has experienced on their order, we are stepping outside of our return policy and waiving the cost of return shipping.   The customer will be refunded $791.96 upon the return of the barstools to our warehouse.   We reached out to the customer to further apologize and offer assistance with their return.  If the  customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the
inconvenience the customer experienced with his order.  In an effort to
rectify our error, we have provided a full refund to the customer as well as
ordered him another spool of wire at no additional cost.We have no desire to mislead our
customers and regret when these rare errors occur. We partner with several
other large online retailers, including [redacted].com.  We list our items on
their website, and we provide any follow up customer service. 
Regrettably, the [redacted] - SPT-1 Zipcord Wire was incorrectly
listed with two different spool weights (13lb. and 7lb.). We have removed the
listing from our Partner’s website.We have further apologized and
provided a spool of wire at no additional cost to the customer. If the customer
has any additional questions or concerns he may contact [redacted] at
[redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer has experienced. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, the [redacted] 6-Piece Dining Set was listed with the incorrect price. We sincerely...

apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize and have offered a discount on the [redacted] Dining Set or another dining set. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for the [redacted] - [redacted] Mid-Century Modern Rectangular Dining Table. We are proud to offer our customer's a 30 day...

return policy. Per our return policy, shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison, at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the continued inconvenience the customer has experienced with his order.We have reached out to the customer and have come to a resolution. In order to quickly rectify this issue, we have issued a significant discount in store credit to the customer's account.If the customer has any further issues he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com