Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Customer placed her order on 5/14/2017 which was shipped out on 5/24/2017. Regrettably, the customer's order was misplaced and considered lost in transit. We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. We attempted to process a full refund in the form of a check due to the customer stating the credit card issuing bank and account was closed. However, our finance department found the original credit card account and bank were still active and the refund had already processed to that original account. We reached out to the customer to further apologize and inform her that the full refund had processed to the original payment method. If the customer has any additional questions they may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for the [redacted] - [redacted] Mid-Century Modern Rectangular Dining Table. We are proud to offer our customer's a 30 day...

return policy. Per our return policy, shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison, at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair order. We strive for excellence on every aspect of our customer service and we cannot apologize enough for this poor experience. The Nantucket 72" Double Bathroom Vanity Set that was...

ordered arrived to our local delivery terminal on June 3, 2016 and the delivery was scheduled for June 10, 2016 to the customer's delivery address. Regrettably, there was a miscommunication and the customer was not notified of this delivery date until June 9, 2016; as a result, customer was not available during the first delivery attempt and the delivery was rescheduled for June 15, 2016.The customer requested to return the item due to the issues she experienced and one of our delivery specialist assisted with the return process per our returns policy. Per our 30-day return policy customers are responsible for the return shipping fees for items that are no longer wanted or needed. We understand the customer’s situation and agree we should have certainly stepped outside of our 30-day policy in this instance.We have reached out to the customer and have stepped outside our return policy by returning the vanity for a full refund. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have stepped outside of our return policy and we have refunded the customer in full for the [redacted] Sectional. We are proud to offer our customer's a 30-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer placed her order for the [redacted] 6-Piece Dining...

Set, the item was listed incorrectly and was later found to be just the 4 Wicker Arm Chairs, as the table and bench have been discontinued. We sincerely apologize for any inconvenience our error caused the customer and have updated our listing to accurately show the correct item(s). We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer. If the customer has any additional questions or concerns they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to resolve the situation, we have provided a full refund and scheduled a pickup of the incorrectly delivered item.We offer many items in our clearance center (previously...

purchased and returned merchandise) at a large discount. This item was unfortunately returned with the incorrect merchandise, which was then shipped to the customer as fulfillment of the clearance order. We have no desire to mislead our customers and regret that the incorrect item was shipped to the customer. We sincerely apologize for any inconvenience.We have reached out to further apologize and have provided a full refund, along with scheduling a pickup of the incorrect product. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we have fully refunded the customer for the missing [redacted] Upholstered Platform Bed in Vanilla. The customer placed Order [redacted] with a Wayfair Employee on 7/7/17. According to our [redacted] tracking [redacted] this item was shipped on 7/10/17 and delivered on 7/14/17. As the customer reports they did not receive this item we began an investigation with the carrier and have issued a full refund on 7/21/17.We have reached out to the customer to further apologize for the frustration caused, and informed them that we have issued a full refund for the missing Bed. If the customer has any further questions or concerns, they may contact [redacted], Revdex.com Liaison at [redacted]We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks to Revdex.com for your fast action and a goog job, also thanks to Wayfair to solve the problem. Attached is a copy of the last e-mail from Wayfair with the promise they 'll mail the other 2 pieces missed  
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy and refunded the customer in full for the [redacted] 60" x 32" [redacted]. We are proud to offer our customer's a 30 day return policy. Per our return policy,...

roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and assist the customer with his return. We have offered assistance to purchase a different item that will meet his needs with a courtesy discount. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  First of all I contacted them on July 8th the day of the delivery and they told me to be patient.  The agent I spoke to at that time was [redacted].  After a couple of weeks of her NOT contacting me when she said she would I did call back and spoke to an unpleasant man who informed me I was unreasonable to expect wayfair to even think about dealing with this issue in less than 3 weeks.  Then I filed this complaint.  I received a phone call on 7/28 from a Ms. [redacted] who did apologize that my item would ship on 7/29 and that she would contact me on 7/29 to let me know it shipped.  Well is it 7/31 and I have heard nothing about shipping.  So again, Wayfair has not done what they said they would so and we are fast approaching a month with them knowing that they did not ship the right item and still nothing to remedy that situation.  So no I do not believe my complaint is resolved.  It will be resolved when Wayfair decides to deliver the item I paid $400. Until that time I will not be satisfied. Regards,
[redacted]