Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer's order has been cancelled and his pending charge of $ 347.98 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed his order for the [redacted] - [redacted] 7 Piece Seating Group, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

We are very sorry for the trouble the customer experienced with her orders. The customer’s orders have been cancelled and all pending charges have been reversed. We have teams dedicated to monitoring our listings to ensure that we have the most accurate and updated pricing. We truly regret when a rare pricing error occurs and sincerely apologize for any inconvenience it may have caused to the customer.  As soon as the error was discovered, we corrected the price on our website and notified the customer. Furthermore, per our order acceptance policy, “We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes” (https://www.[redacted].com/p/terms_and_conditions).  Please contact [redacted] at [redacted] with any further questions or concerns. Thank you for your attention to this matter. Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We are proud to offer our customer's a 30-day return policy. Per our return policy, return shipping costs are deducted from the customer's total refund. On April 28, 2016, the customer requested a...

return through her online account, and at that time selected her refund method as store credit to her Wayfair account. On May 5, 2016 we received the customer's return and processed the refund to store credit as requested. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and as a courtesy have applied the store credit refund back to the customer's Wayfair Credit Card. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. In order to rectify the situation, we have provided the customer a full refund refund.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the 32" x 48" 'San Francisco Bridge I' by Revolver Ocelot Photographic Print on Wrapped Canvas, the item was listed with the incorrect product information and price. We sincerely apologize for any inconvenience caused and have updated the listing to accurately show the correct description and price. We have reached out to the customer to further apologize and provided a full refund. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the [redacted] Gallery - Queen Panel Bed on July 27, 2016. The customer contacted us on April 19, 2017 to notify us that her delivery arrived and was...

missing the hardware. We promptly ordered the customer a replacement part to be shipped. Unfortunately, there was a delay with shipping the missing part. We sincerely apologize for the trouble caused and agree the delay with the replacement order is unacceptable.A customer service specialist has been working with the customer to resolve the complaint. The customer never received the replacement parts and a full refund was issued back to the customer's [redacted] account on August 14, 2017.We reached out to the customer to further apologize and offer assistance with her refund. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for Alpine Furniture - Jackson Dining Table and Jackson Side Chairs on November 9, 2014. Unfortunately the Jackson Side Chairs were cancelled from the...

order due to the item being discontinued. We work hard to provide accurate stock information and apologize for the error. We reached out to the customer to further apologize for the error and offered a discount off a future purchase. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is not an ethical practice.  No matter what your unscrupulous policy states - morally and ethically if you accept an order, you should fulfill said order.  
Regards,
[redacted]

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
The customer's orders have been cancelled and the pending charges have been reversed. (Order #[redacted] ($2.99) & Order # [redacted] ($3.99) Additionally, we have provided a 10% promo code towards a future order. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.The customer placed her order for the Charlton Home - Elvaston Upholstered Panel Bed on August 18, 2016, which shipped from our warehouse in Kentucky and was delivered on August 22, 2016. On...

September 12, 2016 the customer notified us that the Charlton Home Panel Bed she ordered has bed bugs. Quality Control is very important to us and have confirmed with our warehouse that no additional cases have been reported. We understand the customer's situation and have advised the customer to contact an exterminator right away to remove the pests and have requested the exterminator's report determining the source of the infestation to help us continue our investigations. We reached out to the customer to further apologize for the trouble and we are awaiting the outcome of the exterminator's report. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and will fully refunded the customer for the return of the [redacted] - [redacted] Microfiber Recliner.The customer...

placed her order for the [redacted] - [redacted] Microfiber Recliner on 12/6/16. We notified the customer of a back order on 12/12/16, with a new shipping date of on or before 12/14/16. The customer requested a cancellation on 12/12/16 due to the back order and the request was sent to our warehouse. Unfortunately, at that time, the customer’s order had actually already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. The customer ordered two bathroom vanity sets that were delivered on January 18th. Regrettably, during the delivery the customer's flooring was damaged. Wayfair takes issues such as this...

very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the customer to open an insurance claim with our delivery company. The customer has been working with the delivery company as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We will continue to work with all parties involved to ensure a resolution.We reached out to the customer to further apologize and as a gesture of our heartfelt apologize have provided a discount on the customer's order. If the customer has any additional questions, he may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, I am a Disabled US Citizen, and have been purchasing from Wayfair for over a year. I have received over "8" Defective Items; “4 DEFECTIVE RECLINERS!" Please Understand, There is too much to try to explain in one message. This pertains to Hundreds of Emails, Phone Calls & THE FACT that I have RECEIVED 2 of these Defective Recliners within the past 2 months. (2 months from now; WAS WITHIN “1” MONTH; The Last Took 4 SECONDS To Realize The DEFECT!) I’m in the middle of a case with the Revdex.com and … Honestly, I don’t know where to begin!/continue with them/this, let alone, YOU! Except, I have become Extremely Ill & in Extreme Pain for OVER A MONTH & STILL! I have since been BANNED FROM PURCHASING ANOTHER RECLINER BECAUSE "THEY" SENT ME “4” DEFECTIVE CHAIRS??? I know, "Why buy from them again?" Most people barely have enough money to live on when they are on Permanent Disability; Myself, For Many Medical Reasons, as well as, CPTSD, Chronic Post Traumatic Stress Disorder! BEFORE the Defective Merchandise, of course, I was Barely Able to get a Wayfair Credit Card & that IS, and has been, “MY ONLY OPTION TO GET A RECLINER THAT I DESPERATELY NEED!” I cant fight this alone, anymore! I AM TOO SICK! There is too much more you need to know, but this is the best I can do under the circumstances! THIS HAS BECOME SO MUCH MORE THAN SIMPLY DEFECTIVE FURNITURE; THE PAIN & SUFFERING IS INEXPLICABLE! (I KNOW! BUT, IT’S EMBARRESING!) AND, THE WAY I HAVE BEEN TREATED, IS SIMPLY INEXPLICABLE, TOO! HOW MANY PEOPLE ARE BANNED FROM BUYING FROM WAYFAIR??? I ATTEMPTED TO BUY A MORE EXPENSIVE RECLINER TWICE & BOTH ORDERS WERE CANCELLED; I’M STILL DESPERATE!!! I HAVE/HAD NO CHOICE! PLEASE HELP! Sincerely, [redacted] P.S. I Briefly Looked At The Complaints To The Revdex.com & Found MOSTLY Complaints About Receiving Their Order On Time??? (I WISH THAT WAS MY ONLY PROBLEM!)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 ]More lies from Way Unfair. Took 3 months to get a partial order. Delivery dates changed often. I was not contacted by Wayfair OR RAS to be informed of any delays until days after the shipment did not arrive. I was not home when the recliner arrived as suggested and the chair came damaged leaning to one side as it was shipped and left laying on its side. It appears that heavier items were placed on top of it or it has been stored like that so it needs replaced. Several months and numerous delays and now damaged material sent because it's all they have available. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refunded the customer in full for the Grain Sack Stripe Sofa Slipcover in Linen. We are proud to offer our customer's a 30 day return policy. Per our...

return policy, roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Yes the problems were quickly resolved after I contacted Revdex.com I did look at other rating sites and saw so many complaints I thought I was in a bad problem but it was resolved and my daughter has a great experience with dining ro furniture and I would order from way fair again thanks so much

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. We unfortunately encountered a pricing error with the Wing Décor in Brown, and as a result the customer’s order was cancelled and all charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).” (https://www.jossandmain.com/v/about/display?page_type=terms_and_conditions).We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order.  We stepped outside of our return policy and refunded the customer in full for the [redacted] - Southern Dunes Convertible Crib.  We can’t apologize enough for the delay the customer...

experienced in our carrier picking up their item.   We are happy to say that the crib has in fact been picked up and has arrived back to our warehouse.  We have pushed the refund through for $294.99 and the customer will be receiving this back to their original payment method within 1-3 business days. We reached out to the customer to further apologize and assure her we have processed her refund.   If the customer has any additional questions, she may contact [redacted],  at [redacted].  We hope this information is helpful in resolving this complaint. Kind Regards,[redacted] [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $699.10 on February 23, 2015. We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On February 9, 2015 the customer notified us that the [redacted] Tree Bench Base and  Sunny Designs - [redacted] Tree Bench Top she ordered and received was damaged. Replacements were shipped to the customer. Unfortunately these were damaged in transit as well and a full refund was requested.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com