Wayfair

I just joined Wayfair professional ad placed my first order at the same time. I then realized they sent me an email with a 10% off first order while I was in the website placing the order. How could I possible know about the 10% discount when I was already in the website placing the order and no notification. When I contacted customer service the answer I receieved was:
"I apologize, but our policy is such that we are unable to apply promo codes post order."
Now tell me how can that possible be post order if I never knew about the discount to begin with? I contacted them again with that question and NO REPLY.

To Whom It May Concern, We apologize for the inconsistencies in addressing this issue We previously released the following statement to our [redacted] community: “We have been working hard to address everyone’s concerns over the past hoursWe are very sorry to those impactedOur customer service representatives were able to resolve the issue for many customers by honoring the invalid promo codeWe apologize, but this is not a policy we can continueAt this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customersEveryone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card)Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.” Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and their PayPal account has been credited in the amount of $ We sincerely apologize for any inconvenience related to this matter Thank you, [redacted] Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for use The customer's order # [redacted] has been cancelled and the pending charge of $has been reversed Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)." We sincerely apologize for any inconvenience related to this matter Thank you, [redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order As requested by the customer on 5/5/2015, her order for the [redacted] was cancelled and all pending charges have been fully reversedWe work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior notice On 2/20/the customer was notified by email that his order for the sofa was placed on a backorder for several weeks due to being a special order itemUnfortunately, it was once again backordered on 4/7/as a result of still being in production.The customer has been working with a special support representative who provided the customer with a discount for the trouble she has experienced, but regrettably the item was backordered by our supplier again on 5/1/At the customer’s requested, the order was cancelled on 5/5/2015.We reached out to the customer to further apologize for the trouble and provided her with a coupon towards her next purchaseIf the customers have any additional questions or concerns she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system We attempted to cancel order # [redacted] but it shipped with [redacted] under tracking number: [redacted] After speaking with our customer service department, we made an exception and processed another order # [redacted] for $This order has also shipped with [redacted] under tracking number: [redacted] We have reversed the charges of $on the first order; the customer may keep both comforters at the total price of $ Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and since the order total was $0.00, no further refund is necessaryAdditionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email: [email protected] hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and processed the return for the [redacted] – Ultra Plush Storage Dog Sofa III despite being listed as a non-returnable item.Per our return policy, the customer will be fully refunded for the Dog Sofa minus the cost of return shipping upon receipt of the item back to our warehouseWe reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] , ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Errors on the company's part were not caused by me, and I should not be denied my orders due to any errors that they may have madeI have written out proof that they have honored other orders that fit the same categories that my orders were inSo they are lying to try to get out of this by saying that they did not honor orders that did not meet their specificationsSome of the individuals have actually already received parts of their ordersIf they are going to honor some peoples orders, they should honor my orders as wellI feel like this company has bad business practices and are putting advertising out in order to try to get more businessNo company should be able to operate like thisWayfair needs to make this right and honor my ordersI placed my orders with a Valid coupon code that went throughI paid for my purchases and received confirmation noticesThe coupon code was not invalid as they tried to say when I called themThey keep changing their stories and I have enough evidence of their bad practicesJust honor the orders I have placed and Paid for Regards, [redacted] ***

To Whom It May Concern, We sincerely apologize for the trouble the customer experiencedWe have issued a full refund for the stools in the amount of $We have no desire to mislead our customers and apologize that we only sent one set of stoolsAdditionally, we apologize that her issues were not properly addressed by our customer service teamA Customer Service Manager has reached out to the customer to further apologize and provide the full refund for the stools.If the customer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintBest Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below That doesn't change the fact that you had a VALID promotional code with NO MINIMUM PURCHASE REQUIRED & you had NOTHING in place to ensure ONLY LARGE ORDERS from new tradesmen were able to use this codeThis was an error you made and goes against your satisfaction guaranteed and Why shop with Wayfair advertisements on your websiteYour order acceptance policy is buried under privacy policy and not prominent where the average shopper would locate it Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and the pending charge of $has been reversedAn exception was made after speaking with our customer service department on 9/and order # [redacted] has been processed for the total amount of $ Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterIf the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email: [email protected] We hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

We sincerely apologize for the inconvenience the customer experienced on her orderThe customer’s order has been cancelled and all pending charges have been reversedThe customer placed her order for the [redacted] Counter Height Dining Table on 4/22/Unfortunately, we experienced an error on our listing and incorrectly listed the table as coming with matching chairsWe have no desire to mislead our customers and regret when these rare errors occur A Customer Service Manager has been working with the customer to resolve the complaintWe placed a new order for a piece dining set at a discountIf the customer has any questions, she may contact Customer Advocacy at [redacted] We hope this information is helpful in resolving this complaintThank you, Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumersDue to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system The customer's order # [redacted] has been cancelled and the pending charge of $has been cancelled and their PayPal account has been credited in the amount of $Additionally, we have provided a 10% promo code towards a future order We sincerely apologize for any inconvenience related to this matterWe hope this information is helpful in resolving the complaint Thank you, [redacted] Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern, We apologize for the trouble the customer experienced with her orderIn an effort to rectify the complaint, we have fully refunded the customer in the amount of $ Per our return policy, a customer is eligible to return their items for any reason within daysIf a customer would like to return their items, we ask for them to contact us via our self-service return center or by phone, email, or chatThis allows us to provide a pre-paid return label and track the return to refund the customer promptlyUnfortunately, we were not made aware of the return and apologize for the delay A member of our team reached out to the customer to further apologize for the refund delay If the customer has any additional questions, she may contact [redacted] , Revdex.com liaison, at [redacted] We hope this information is helpful in resolving this complaint Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order The customer placed her order for [redacted] - [redacted] on October 29, The customer contacted us on November 7th to notify us that their delivery arrived and was missing the hardware for the barWe promptly ordered the customer a replacement part to be shippedThe replacement parts shipped out on November 18th via UPS Next Day Air, tracking number [redacted] to ensure prompt delivery Our Customer Advocacy Team has reached out to the customer regarding the replacement and issued a 10% discount for the inconvenience If the customer has any additional questions she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have causedThe customer was fully refunded the order total of $1,Regrettably, the third-party carrier mistakenly returned the merchandise instead of delivering it to the customerFurthermore, the lack of information received regarding her order is unacceptableWe never want these experiences to occur and both of these issues have been addressed with the parties involvedWe have reached out to the customer to further apologize for the troublesomeness experienceIf the customer has any additional questions, she may contact [redacted] at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] - [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedSupervisor [redacted] was very helpful for the entire process Please thank her for her assistance in resolving this matter Regards, [redacted] ***