Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer’s order for the chairs has been cancelled and her pending charge of $131.60 has been voided.We do our best to ensure that our products are listed with the correct and most up to...

date information. Regrettably, when the customer placed her order for the the [redacted] Imports - [redacted] Side Chair the item was listed with the incorrect quantity for the price. We have no desire to mislead our customers and regret when these rare errors occur. We sincerely apologize for any inconvenience the error caused to the customer and have updated our listing to accurately show the correct quantity and price.  We have reached out to the customer to further apologize. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order on January 16th, 2015. The customer contacted us on February 2nd, 2015 to notify us that when the delivery arrived it was missing two of the [redacted]...

[redacted] - [redacted] in Light Blue . We promptly reached out to the warehouse to confirm that the items were sent prior to ordering replacements. The supplier requested on February 4th, 2015 that the specific serial number of the item received be provided so that they could confirm the information in their system. The supplier requires this information in order to fulfill replacement requests.Our customer service team reached out to the customer numerous times in February requesting this information, but did not receive a response from the customer.  We have made an exception and ordered replacements for the missing items at this time. The replacement order was placed on March 23rd, 2015, as soon as the merchandise ships the customer will be emailed with the tracking information.  Additionally we have applied a 10% discount to the items. We are currently estimating that the replacements will be delivered on April 6, 2015. A Customer Service Specialist will be following up with the customer to ensure delivery goes smoothly. If the customer has any additional questions she may contact [redacted], Revdex.com [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com